server/components/realtime/agents.js

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   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x326f=['faxStatusTime','voiceStatusTime','queue','phoneBarEnableScreenRecordingByAgent','routealias','omit','pick','filterAgentAttributes','role','chatStatusTime','whatsappStatusTime','openchannelCurrentCapacity','phoneBarEnableAutomaticScreenRecording','destconnectedlinenum','onhold','screenrecording','getRealtimeAgentsQueryFields','lodash','client','http','chatPause','faxPause','mailPause','smsPause','voicePause','whatsappPause','every','length','idle','unknown','ringing','voiceStatus','pause','chatStatus','faxStatus','mailStatus','openchannelStatus','Agents','then','error','Unable\x20to\x20retrieve\x20RPC\x20agents\x20(AMI)','result','request','Unable\x20to\x20retrieve\x20RPC\x20agents\x20(Routing)','getRealtimeAgents','busy','getAgentStatus','isArray','startCase','Queue','map','findOne','all','flatten','value','getAgentIdsByQueues','includes','getAgentIdsByStatus','resolve','findAll','name','fullname','openchannelPause','pauseType','find','merge','getSortedAgentsIdsByStatus','split','filter','globalStatus','startsWith','DESC','ASC','getUpdatedSortOptions','validateSortParameter','toLowerCase','userpic','lastLoginAt','lastPauseAt','internal','address','chatCapacity','openchannelCapacity','smsCapacity','whatsappCapacity','faxCapacity','chatCurrentCapacity','mailCurrentCapacity','smsCurrentCapacity','whatsappCurrentCapacity','faxCurrentCapacity','smsStatus','whatsappStatus','openchannelStatusTime','mailStatusTime','smsStatusTime'];(function(_0x56a245,_0x5e4680){var _0x405de0=function(_0x2fb47c){while(--_0x2fb47c){_0x56a245['push'](_0x56a245['shift']());}};_0x405de0(++_0x5e4680);}(_0x326f,0xd1));var _0xf326=function(_0x52ef59,_0x140a67){_0x52ef59=_0x52ef59-0x0;var _0x5015db=_0x326f[_0x52ef59];return _0x5015db;};'use strict';var _=require(_0xf326('0x0'));var jayson=require('jayson/promise');var db=require('../../mysqldb')['db'];var amiClient=jayson[_0xf326('0x1')][_0xf326('0x2')]({'port':0x232a});var routingClient=jayson[_0xf326('0x1')][_0xf326('0x2')]({'port':0x232c});function isAgentPaused(_0x27e8d7,_0x120a26){var _0x9445c6=[_0x27e8d7[_0xf326('0x3')],_0x27e8d7[_0xf326('0x4')],_0x27e8d7[_0xf326('0x5')],_0x27e8d7['openchannelPause'],_0x27e8d7[_0xf326('0x6')],_0x27e8d7[_0xf326('0x7')],_0x27e8d7[_0xf326('0x8')]];if(!_0x120a26)return _[_0xf326('0x9')](_0x9445c6);var _0x515bfa=_['filter'](_0x9445c6);return _0x515bfa['length']>0x0&&_0x515bfa[_0xf326('0xa')]<_0x9445c6[_0xf326('0xa')]?!![]:![];}function isIdle(_0x163416){return _0x163416===_0xf326('0xb')||_0x163416===_0xf326('0xc')||_0x163416==='unavailable'||_0x163416===_0xf326('0xd')||_['isNil'](_0x163416);}function isAgentIdle(_0x1cf441){if(_0x1cf441['voiceStatus']!==_0xf326('0xb')&&_0x1cf441['voicePause']){_0x1cf441[_0xf326('0xe')]=_0xf326('0xf');return![];}return _['every']([_0x1cf441[_0xf326('0x10')],_0x1cf441[_0xf326('0x11')],_0x1cf441[_0xf326('0x12')],_0x1cf441[_0xf326('0x13')],_0x1cf441['smsStatus'],_0x1cf441[_0xf326('0xe')],_0x1cf441['whatsappStatus']],isIdle);}function getRealtimeAgents(){return amiClient['request'](_0xf326('0x14'),{})[_0xf326('0x15')](function(_0x1f2e5a){if(_0x1f2e5a[_0xf326('0x16')]){throw new Error(_0xf326('0x17'));}var _0x287a2a=_0x1f2e5a[_0xf326('0x18')];return routingClient[_0xf326('0x19')]('Agents',{})[_0xf326('0x15')](function(_0x453100){if(_0x453100[_0xf326('0x16')]){throw new Error(_0xf326('0x1a'));}var _0xcef2b5=_0x453100[_0xf326('0x18')];return _['merge']({},_0x287a2a,_0xcef2b5);});})['catch'](function(_0x56ad41){throw _0x56ad41;});}exports[_0xf326('0x1b')]=getRealtimeAgents;function getAgentStatus(_0x289f4b){var _0x484cbe='unknown';if(isAgentPaused(_0x289f4b))_0x484cbe=_0xf326('0xf');else if(isAgentPaused(_0x289f4b,!![]))_0x484cbe='*pause';else if(isAgentIdle(_0x289f4b))_0x484cbe='idle';else _0x484cbe=_0xf326('0x1c');return _0x484cbe;}exports[_0xf326('0x1d')]=getAgentStatus;function getAgentIdsByQueues(_0x549b46,_0x5aa184){var _0x19b8ba=_[_0xf326('0x1e')](_0x549b46)?_0x549b46:[_0x549b46];var _0x5f21a2=_[_0xf326('0x1f')](_0x5aa184)+_0xf326('0x20');var _0x43c53e=_[_0xf326('0x21')](_0x19b8ba,function(_0x17c157){return db[_0x5f21a2][_0xf326('0x22')]({'where':{'id':_0x17c157}})['then'](function(_0x55b9f4){if(!_0x55b9f4)return[];return _0x55b9f4['getAgents']({'attributes':['id'],'raw':!![]});});});return Promise[_0xf326('0x23')](_0x43c53e)[_0xf326('0x15')](function(_0x2cd45a){var _0x1ff2b5=_(_0x2cd45a)[_0xf326('0x24')]()[_0xf326('0x21')]('id')['uniq']()[_0xf326('0x25')]();return _0x1ff2b5;});}exports[_0xf326('0x26')]=getAgentIdsByQueues;function getAgentIdsByStatus(_0x212d5d,_0x581531,_0x1617d2){try{if(_0x581531['length']>0x0){_0x212d5d=_0x212d5d['filter'](function(_0x6a8e89){return _0x581531[_0xf326('0x27')](_0x6a8e89['id']);});}var _0x2fa28e=_0x212d5d['filter'](function(_0xc115d9){var _0x292500='busy';if(isAgentIdle(_0xc115d9)){_0x292500=_0xf326('0xb');}return _0x292500===_0x1617d2;});return _[_0xf326('0x21')](_0x2fa28e,'id');}catch(_0xd77aba){throw _0xd77aba;}}exports[_0xf326('0x28')]=getAgentIdsByStatus;function getSortedAgentsIdsByStatus(_0xa80156,_0x269be9,_0x161143){return Promise[_0xf326('0x29')]()[_0xf326('0x15')](function(){if(_0x269be9[_0xf326('0xa')]>0x0){_0xa80156=_0xa80156['filter'](function(_0x1035ed){return _0x269be9[_0xf326('0x27')](_0x1035ed['id']);});}return _0xa80156;})[_0xf326('0x15')](function(){return db['User'][_0xf326('0x2a')]({'attributes':['id',_0xf326('0x2b'),_0xf326('0x2c'),'chatPause','faxPause',_0xf326('0x5'),_0xf326('0x2d'),_0xf326('0x6'),_0xf326('0x7'),_0xf326('0x8'),_0xf326('0x2e')],'where':{'id':{'$in':_[_0xf326('0x21')](_0xa80156,'id')}},'raw':!![]});})[_0xf326('0x15')](function(_0x580374){return _0x580374[_0xf326('0x21')](function(_0x1981bc){var _0x51207a=_[_0xf326('0x2f')](_0xa80156,['id',_0x1981bc['id']]);var _0x4e5d7c=filterAgentAttributes(_0x51207a);_[_0xf326('0x30')](_0x1981bc,_0x4e5d7c);_0x1981bc['globalStatus']=getAgentStatus(_0x1981bc);return _0x1981bc;});})['then'](function(_0xadb020){var _0x4d8eac=sortAgentsByStatus(_0xadb020,_0x161143);return _[_0xf326('0x21')](_0x4d8eac,'id');})['catch'](function(_0x310dbb){throw _0x310dbb;});}exports[_0xf326('0x31')]=getSortedAgentsIdsByStatus;function getUpdatedSortOptions(_0x2750ae){var _0x529cbb={'fields':[],'order':null};var _0x3dcc7e=_0x2750ae[_0xf326('0x32')](',');_0x529cbb['fields']=_[_0xf326('0x33')](_0x3dcc7e,function(_0xf64dd0){if(!_0xf64dd0[_0xf326('0x27')](_0xf326('0x34'))){return!![];}_0x529cbb['order']=_[_0xf326('0x35')](_0xf64dd0,'-')?_0xf326('0x36'):_0xf326('0x37');return![];});return _0x529cbb;}exports[_0xf326('0x38')]=getUpdatedSortOptions;function validateSortParameter(_0x1d88ed){if(!_0x1d88ed){_0x1d88ed='fullname,internal';}if(_0x1d88ed[_0xf326('0x27')](_0xf326('0x2c'))&&!_0x1d88ed['includes']('internal')){var _0x40564e=_0x1d88ed['substring'](0x0,_0x1d88ed['indexOf'](_0xf326('0x2c')));_0x1d88ed+=','+_0x40564e+'internal';}return _0x1d88ed;}exports[_0xf326('0x39')]=validateSortParameter;function sortAgentsByStatus(_0x37a95b,_0x2c1e7f){var _0x39611e=_0x37a95b['sort'](function(_0x9dda89,_0x45d344){if(_0x9dda89[_0xf326('0x34')]===_0x45d344[_0xf326('0x34')]){if(_0x9dda89[_0xf326('0x34')]===_0xf326('0xf')){if(_0x2c1e7f===_0xf326('0x36')){return(_0x9dda89[_0xf326('0x2e')]||'')<(_0x45d344[_0xf326('0x2e')]||'')||_0x9dda89[_0xf326('0x2c')][_0xf326('0x3a')]()>_0x45d344[_0xf326('0x2c')]['toLowerCase']()?0x1:-0x1;}else{return(_0x9dda89[_0xf326('0x2e')]||'')<(_0x45d344[_0xf326('0x2e')]||'')||_0x9dda89[_0xf326('0x2c')][_0xf326('0x3a')]()>_0x45d344[_0xf326('0x2c')][_0xf326('0x3a')]()?-0x1:0x1;}}else{if(_0x2c1e7f==='DESC'){return _0x9dda89[_0xf326('0x2c')][_0xf326('0x3a')]()<_0x45d344['fullname'][_0xf326('0x3a')]()?0x1:-0x1;}else{return _0x9dda89[_0xf326('0x2c')][_0xf326('0x3a')]()<_0x45d344[_0xf326('0x2c')][_0xf326('0x3a')]()?-0x1:0x1;}}}else{if(_0x2c1e7f==='DESC'){return _0x9dda89['globalStatus']<_0x45d344[_0xf326('0x34')]?0x1:-0x1;}else{return _0x9dda89[_0xf326('0x34')]<_0x45d344['globalStatus']?-0x1:0x1;}}});return _0x39611e;}exports['sortAgentsByStatus']=sortAgentsByStatus;function filterAgentAttributes(_0x8e318d){var _0x269e89=[_0xf326('0x3b'),'online',_0xf326('0x3c'),_0xf326('0x3d'),_0xf326('0x2e'),_0xf326('0x3d'),_0xf326('0x3e'),_0xf326('0x3f'),_0xf326('0x3'),_0xf326('0x2d'),_0xf326('0x5'),_0xf326('0x6'),_0xf326('0x8'),_0xf326('0x4'),_0xf326('0x7'),_0xf326('0x40'),_0xf326('0x41'),'mailCapacity',_0xf326('0x42'),_0xf326('0x43'),_0xf326('0x44'),_0xf326('0x45'),'openchannelCurrentCapacity',_0xf326('0x46'),_0xf326('0x47'),_0xf326('0x48'),_0xf326('0x49'),'chatStatus',_0xf326('0x13'),_0xf326('0x12'),_0xf326('0x4a'),_0xf326('0x4b'),_0xf326('0x11'),'voiceStatus','chatStatusTime',_0xf326('0x4c'),_0xf326('0x4d'),_0xf326('0x4e'),'whatsappStatusTime',_0xf326('0x4f'),_0xf326('0x50'),_0xf326('0x51'),'destconnectedlinenum','screenrecording',_0xf326('0x52'),'phoneBarEnableAutomaticScreenRecording',_0xf326('0x53')];var _0x554277=[_0xf326('0x3'),_0xf326('0x2d'),_0xf326('0x5'),_0xf326('0x6'),_0xf326('0x8'),_0xf326('0x4'),_0xf326('0x7'),'online'];var _0xcdaf3f=_(_0x8e318d)[_0xf326('0x54')](_0x554277)[_0xf326('0x55')](_0x269e89)['value']();return _0xcdaf3f;}exports[_0xf326('0x56')]=filterAgentAttributes;function getRealtimeAgentsQueryFields(){return['id',_0xf326('0x2b'),_0xf326('0x2c'),_0xf326('0x57'),_0xf326('0x3e'),'online',_0xf326('0x34'),_0xf326('0x3b'),_0xf326('0x3c'),_0xf326('0x2e'),'lastPauseAt',_0xf326('0x4'),_0xf326('0x3'),_0xf326('0x5'),_0xf326('0x2d'),'smsPause','voicePause',_0xf326('0x8'),_0xf326('0x10'),'faxStatus',_0xf326('0x12'),_0xf326('0x13'),_0xf326('0x4a'),_0xf326('0xe'),'whatsappStatus',_0xf326('0x58'),'faxStatusTime','mailStatusTime',_0xf326('0x4c'),'smsStatusTime',_0xf326('0x50'),_0xf326('0x59'),_0xf326('0x40'),'faxCapacity','mailCapacity',_0xf326('0x41'),_0xf326('0x42'),_0xf326('0x43'),'chatCurrentCapacity',_0xf326('0x49'),'mailCurrentCapacity',_0xf326('0x5a'),_0xf326('0x47'),_0xf326('0x48'),_0xf326('0x52'),_0xf326('0x5b'),_0xf326('0x5c'),_0xf326('0x5d'),_0xf326('0x51'),_0xf326('0x53'),_0xf326('0x5e')];}exports[_0xf326('0x5f')]=getRealtimeAgentsQueryFields;