server/components/realtime/agents.js

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  18 var _0x814b=['mailCurrentCapacity','smsCurrentCapacity','whatsappCurrentCapacity','faxCurrentCapacity','chatStatusTime','mailStatusTime','whatsappStatusTime','faxStatusTime','queue','destconnectedlinenum','screenrecording','phoneBarEnableAutomaticScreenRecording','omit','filterAgentAttributes','openchannelStatusTime','voiceStatusTime','faxCapacity','chatCurrentCapacity','phoneBarEnableScreenRecordingByAgent','onhold','routealias','getRealtimeAgentsQueryFields','lodash','jayson/promise','../../mysqldb','client','http','chatPause','faxPause','mailPause','smsPause','voicePause','every','filter','length','idle','unknown','unavailable','ringing','voiceStatus','pause','chatStatus','faxStatus','mailStatus','openchannelStatus','smsStatus','whatsappStatus','request','Agents','then','error','Unable\x20to\x20retrieve\x20RPC\x20agents\x20(AMI)','result','Unable\x20to\x20retrieve\x20RPC\x20agents\x20(Routing)','catch','*pause','busy','getAgentStatus','isArray','Queue','map','findOne','getAgents','all','flatten','uniq','value','getAgentIdsByQueues','includes','resolve','findAll','name','fullname','openchannelPause','whatsappPause','pauseType','find','globalStatus','getSortedAgentsIdsByStatus','fields','order','fullname,internal','indexOf','internal','validateSortParameter','sort','DESC','toLowerCase','sortAgentsByStatus','userpic','online','lastLoginAt','lastPauseAt','chatCapacity','openchannelCapacity','mailCapacity','smsCapacity','whatsappCapacity','openchannelCurrentCapacity'];(function(_0x3a7d74,_0x2044f0){var _0x949ca3=function(_0x58c8e4){while(--_0x58c8e4){_0x3a7d74['push'](_0x3a7d74['shift']());}};_0x949ca3(++_0x2044f0);}(_0x814b,0x1a2));var _0xb814=function(_0x1bc013,_0x7771c6){_0x1bc013=_0x1bc013-0x0;var _0x55df36=_0x814b[_0x1bc013];return _0x55df36;};'use strict';var _=require(_0xb814('0x0'));var jayson=require(_0xb814('0x1'));var db=require(_0xb814('0x2'))['db'];var amiClient=jayson[_0xb814('0x3')][_0xb814('0x4')]({'port':0x232a});var routingClient=jayson[_0xb814('0x3')]['http']({'port':0x232c});function isAgentPaused(_0x38c21a,_0x3e1e9){var _0x258866=[_0x38c21a[_0xb814('0x5')],_0x38c21a[_0xb814('0x6')],_0x38c21a[_0xb814('0x7')],_0x38c21a['openchannelPause'],_0x38c21a[_0xb814('0x8')],_0x38c21a[_0xb814('0x9')],_0x38c21a['whatsappPause']];if(!_0x3e1e9)return _[_0xb814('0xa')](_0x258866);var _0x2913a6=_[_0xb814('0xb')](_0x258866);return _0x2913a6[_0xb814('0xc')]>0x0&&_0x2913a6[_0xb814('0xc')]<_0x258866[_0xb814('0xc')]?!![]:![];}function isIdle(_0x1086f8){return _0x1086f8===_0xb814('0xd')||_0x1086f8===_0xb814('0xe')||_0x1086f8===_0xb814('0xf')||_0x1086f8===_0xb814('0x10')||_['isNil'](_0x1086f8);}function isAgentIdle(_0x43dfe6){if(_0x43dfe6['voiceStatus']!==_0xb814('0xd')&&_0x43dfe6[_0xb814('0x9')]){_0x43dfe6[_0xb814('0x11')]=_0xb814('0x12');return![];}return _[_0xb814('0xa')]([_0x43dfe6[_0xb814('0x13')],_0x43dfe6[_0xb814('0x14')],_0x43dfe6[_0xb814('0x15')],_0x43dfe6[_0xb814('0x16')],_0x43dfe6[_0xb814('0x17')],_0x43dfe6[_0xb814('0x11')],_0x43dfe6[_0xb814('0x18')]],isIdle);}function getRealtimeAgents(){return amiClient[_0xb814('0x19')](_0xb814('0x1a'),{})[_0xb814('0x1b')](function(_0x3a71d6){if(_0x3a71d6[_0xb814('0x1c')]){throw new Error(_0xb814('0x1d'));}var _0x125ce2=_0x3a71d6[_0xb814('0x1e')];return routingClient[_0xb814('0x19')]('Agents',{})[_0xb814('0x1b')](function(_0x55ba16){if(_0x55ba16[_0xb814('0x1c')]){throw new Error(_0xb814('0x1f'));}var _0x4c3007=_0x55ba16['result'];return _['merge']({},_0x125ce2,_0x4c3007);});})[_0xb814('0x20')](function(_0x4d5276){throw _0x4d5276;});}exports['getRealtimeAgents']=getRealtimeAgents;function getAgentStatus(_0xb684ea){var _0x24211d=_0xb814('0xe');if(isAgentPaused(_0xb684ea))_0x24211d='pause';else if(isAgentPaused(_0xb684ea,!![]))_0x24211d=_0xb814('0x21');else if(isAgentIdle(_0xb684ea))_0x24211d='idle';else _0x24211d=_0xb814('0x22');return _0x24211d;}exports[_0xb814('0x23')]=getAgentStatus;function getAgentIdsByQueues(_0x3b267e,_0x470e81){var _0x27352e=_[_0xb814('0x24')](_0x3b267e)?_0x3b267e:[_0x3b267e];var _0x1f5d40=_['startCase'](_0x470e81)+_0xb814('0x25');var _0x52b7a3=_[_0xb814('0x26')](_0x27352e,function(_0x457dac){return db[_0x1f5d40][_0xb814('0x27')]({'where':{'id':_0x457dac}})[_0xb814('0x1b')](function(_0x1c8a2e){if(!_0x1c8a2e)return[];return _0x1c8a2e[_0xb814('0x28')]({'attributes':['id'],'raw':!![]});});});return Promise[_0xb814('0x29')](_0x52b7a3)['then'](function(_0x392222){var _0xc0ef66=_(_0x392222)[_0xb814('0x2a')]()[_0xb814('0x26')]('id')[_0xb814('0x2b')]()[_0xb814('0x2c')]();return _0xc0ef66;});}exports[_0xb814('0x2d')]=getAgentIdsByQueues;function getAgentIdsByStatus(_0x1e4e89,_0x5a6291,_0x271aa8){try{if(_0x5a6291[_0xb814('0xc')]>0x0){_0x1e4e89=_0x1e4e89['filter'](function(_0x9008b2){return _0x5a6291[_0xb814('0x2e')](_0x9008b2['id']);});}var _0x530744=_0x1e4e89['filter'](function(_0x20577b){var _0x2051d0='busy';if(isAgentIdle(_0x20577b)){_0x2051d0=_0xb814('0xd');}return _0x2051d0===_0x271aa8;});return _['map'](_0x530744,'id');}catch(_0x6efe9a){throw _0x6efe9a;}}exports['getAgentIdsByStatus']=getAgentIdsByStatus;function getSortedAgentsIdsByStatus(_0x4cfc58,_0x419cd9,_0x4a4f27){return Promise[_0xb814('0x2f')]()[_0xb814('0x1b')](function(){if(_0x419cd9[_0xb814('0xc')]>0x0){_0x4cfc58=_0x4cfc58['filter'](function(_0x51d5ae){return _0x419cd9[_0xb814('0x2e')](_0x51d5ae['id']);});}return _0x4cfc58;})[_0xb814('0x1b')](function(){return db['User'][_0xb814('0x30')]({'attributes':['id',_0xb814('0x31'),_0xb814('0x32'),_0xb814('0x5'),_0xb814('0x6'),_0xb814('0x7'),_0xb814('0x33'),'smsPause',_0xb814('0x9'),_0xb814('0x34'),_0xb814('0x35')],'where':{'id':{'$in':_[_0xb814('0x26')](_0x4cfc58,'id')}},'raw':!![]});})[_0xb814('0x1b')](function(_0x4ff31a){return _0x4ff31a[_0xb814('0x26')](function(_0x57e6e6){var _0x43db67=_[_0xb814('0x36')](_0x4cfc58,['id',_0x57e6e6['id']]);var _0xe0f509=filterAgentAttributes(_0x43db67);_['merge'](_0x57e6e6,_0xe0f509);_0x57e6e6[_0xb814('0x37')]=getAgentStatus(_0x57e6e6);return _0x57e6e6;});})[_0xb814('0x1b')](function(_0x4ea6f8){var _0x2fcd92=sortAgentsByStatus(_0x4ea6f8,_0x4a4f27);return _[_0xb814('0x26')](_0x2fcd92,'id');})[_0xb814('0x20')](function(_0x1f7cd8){throw _0x1f7cd8;});}exports[_0xb814('0x38')]=getSortedAgentsIdsByStatus;function getUpdatedSortOptions(_0x467cf9){var _0x4d81eb={'fields':[],'order':null};var _0xa6ce87=_0x467cf9['split'](',');_0x4d81eb[_0xb814('0x39')]=_['filter'](_0xa6ce87,function(_0x4492ef){if(!_0x4492ef['includes'](_0xb814('0x37'))){return!![];}_0x4d81eb[_0xb814('0x3a')]=_['startsWith'](_0x4492ef,'-')?'DESC':'ASC';return![];});return _0x4d81eb;}exports['getUpdatedSortOptions']=getUpdatedSortOptions;function validateSortParameter(_0x17549e){if(!_0x17549e){_0x17549e=_0xb814('0x3b');}if(_0x17549e[_0xb814('0x2e')](_0xb814('0x32'))&&!_0x17549e['includes']('internal')){var _0x6f15d3=_0x17549e['substring'](0x0,_0x17549e[_0xb814('0x3c')](_0xb814('0x32')));_0x17549e+=','+_0x6f15d3+_0xb814('0x3d');}return _0x17549e;}exports[_0xb814('0x3e')]=validateSortParameter;function sortAgentsByStatus(_0x42653f,_0x37369f){var _0x3b7f5a=_0x42653f[_0xb814('0x3f')](function(_0x31989d,_0x4b6ff8){if(_0x31989d['globalStatus']===_0x4b6ff8['globalStatus']){if(_0x31989d[_0xb814('0x37')]==='pause'){if(_0x37369f===_0xb814('0x40')){return(_0x31989d['pauseType']||'')<(_0x4b6ff8[_0xb814('0x35')]||'')||_0x31989d[_0xb814('0x32')][_0xb814('0x41')]()>_0x4b6ff8[_0xb814('0x32')]['toLowerCase']()?0x1:-0x1;}else{return(_0x31989d[_0xb814('0x35')]||'')<(_0x4b6ff8[_0xb814('0x35')]||'')||_0x31989d[_0xb814('0x32')][_0xb814('0x41')]()>_0x4b6ff8[_0xb814('0x32')][_0xb814('0x41')]()?-0x1:0x1;}}else{if(_0x37369f==='DESC'){return _0x31989d[_0xb814('0x32')][_0xb814('0x41')]()<_0x4b6ff8[_0xb814('0x32')][_0xb814('0x41')]()?0x1:-0x1;}else{return _0x31989d[_0xb814('0x32')][_0xb814('0x41')]()<_0x4b6ff8[_0xb814('0x32')]['toLowerCase']()?-0x1:0x1;}}}else{if(_0x37369f==='DESC'){return _0x31989d[_0xb814('0x37')]<_0x4b6ff8[_0xb814('0x37')]?0x1:-0x1;}else{return _0x31989d[_0xb814('0x37')]<_0x4b6ff8[_0xb814('0x37')]?-0x1:0x1;}}});return _0x3b7f5a;}exports[_0xb814('0x42')]=sortAgentsByStatus;function filterAgentAttributes(_0x40e627){var _0x24b697=[_0xb814('0x43'),_0xb814('0x44'),_0xb814('0x45'),_0xb814('0x46'),'pauseType',_0xb814('0x46'),_0xb814('0x3d'),'address',_0xb814('0x5'),'openchannelPause',_0xb814('0x7'),_0xb814('0x8'),_0xb814('0x34'),_0xb814('0x6'),_0xb814('0x9'),_0xb814('0x47'),_0xb814('0x48'),_0xb814('0x49'),_0xb814('0x4a'),_0xb814('0x4b'),'faxCapacity','chatCurrentCapacity',_0xb814('0x4c'),_0xb814('0x4d'),_0xb814('0x4e'),_0xb814('0x4f'),_0xb814('0x50'),_0xb814('0x13'),_0xb814('0x16'),'mailStatus',_0xb814('0x17'),_0xb814('0x18'),_0xb814('0x14'),'voiceStatus',_0xb814('0x51'),'openchannelStatusTime',_0xb814('0x52'),'smsStatusTime',_0xb814('0x53'),_0xb814('0x54'),'voiceStatusTime',_0xb814('0x55'),_0xb814('0x56'),_0xb814('0x57'),'phoneBarEnableScreenRecordingByAgent',_0xb814('0x58'),'routealias'];var _0x13bdcf=[_0xb814('0x5'),'openchannelPause',_0xb814('0x7'),'smsPause','whatsappPause',_0xb814('0x6'),_0xb814('0x9'),_0xb814('0x44')];var _0x47a814=_(_0x40e627)[_0xb814('0x59')](_0x13bdcf)['pick'](_0x24b697)[_0xb814('0x2c')]();return _0x47a814;}exports[_0xb814('0x5a')]=filterAgentAttributes;function getRealtimeAgentsQueryFields(){return['id','name',_0xb814('0x32'),'role',_0xb814('0x3d'),_0xb814('0x44'),_0xb814('0x37'),_0xb814('0x43'),_0xb814('0x45'),_0xb814('0x35'),_0xb814('0x46'),_0xb814('0x6'),'chatPause',_0xb814('0x7'),_0xb814('0x33'),'smsPause',_0xb814('0x9'),_0xb814('0x34'),'chatStatus',_0xb814('0x14'),'mailStatus','openchannelStatus',_0xb814('0x17'),'voiceStatus',_0xb814('0x18'),_0xb814('0x51'),_0xb814('0x54'),'mailStatusTime',_0xb814('0x5b'),'smsStatusTime',_0xb814('0x5c'),_0xb814('0x53'),_0xb814('0x47'),_0xb814('0x5d'),_0xb814('0x49'),_0xb814('0x48'),_0xb814('0x4a'),_0xb814('0x4b'),_0xb814('0x5e'),'faxCurrentCapacity',_0xb814('0x4d'),_0xb814('0x4c'),_0xb814('0x4e'),_0xb814('0x4f'),_0xb814('0x5f'),_0xb814('0x58'),'destconnectedlinenum',_0xb814('0x60'),'queue',_0xb814('0x61'),_0xb814('0x57')];}exports[_0xb814('0x62')]=getRealtimeAgentsQueryFields;