server/components/realtime/agents.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
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  18 var _0xf494=['pauseType','find','globalStatus','getSortedAgentsIdsByStatus','split','fields','startsWith','DESC','getUpdatedSortOptions','internal','substring','indexOf','sort','toLowerCase','sortAgentsByStatus','userpic','lastLoginAt','lastPauseAt','address','chatCapacity','openchannelCapacity','mailCapacity','smsCapacity','whatsappCapacity','faxCapacity','chatCurrentCapacity','openchannelCurrentCapacity','mailCurrentCapacity','smsCurrentCapacity','whatsappCurrentCapacity','faxCurrentCapacity','whatsappStatus','chatStatusTime','openchannelStatusTime','mailStatusTime','whatsappStatusTime','voiceStatusTime','queue','destconnectedlinenum','screenrecording','phoneBarEnableAutomaticScreenRecording','online','omit','filterAgentAttributes','faxStatusTime','smsStatusTime','phoneBarEnableScreenRecordingByAgent','onhold','routealias','getRealtimeAgentsQueryFields','lodash','jayson/promise','../../mysqldb','http','client','chatPause','faxPause','mailPause','openchannelPause','smsPause','every','filter','length','idle','unavailable','ringing','voicePause','voiceStatus','chatStatus','faxStatus','mailStatus','openchannelStatus','smsStatus','request','Agents','then','Unable\x20to\x20retrieve\x20RPC\x20agents\x20(AMI)','result','merge','catch','getRealtimeAgents','unknown','pause','*pause','getAgentStatus','isArray','startCase','Queue','map','all','flatten','uniq','value','getAgentIdsByQueues','resolve','includes','User','findAll','name','fullname','whatsappPause'];(function(_0xfa75d0,_0x445867){var _0x4931a3=function(_0xf15c72){while(--_0xf15c72){_0xfa75d0['push'](_0xfa75d0['shift']());}};_0x4931a3(++_0x445867);}(_0xf494,0x1c6));var _0x4f49=function(_0x84c2aa,_0x2063d0){_0x84c2aa=_0x84c2aa-0x0;var _0x7acb70=_0xf494[_0x84c2aa];return _0x7acb70;};'use strict';var _=require(_0x4f49('0x0'));var jayson=require(_0x4f49('0x1'));var db=require(_0x4f49('0x2'))['db'];var amiClient=jayson['client'][_0x4f49('0x3')]({'port':0x232a});var routingClient=jayson[_0x4f49('0x4')][_0x4f49('0x3')]({'port':0x232c});function isAgentPaused(_0x25677c,_0x20c0d7){var _0x2a15fb=[_0x25677c[_0x4f49('0x5')],_0x25677c[_0x4f49('0x6')],_0x25677c[_0x4f49('0x7')],_0x25677c[_0x4f49('0x8')],_0x25677c[_0x4f49('0x9')],_0x25677c['voicePause'],_0x25677c['whatsappPause']];if(!_0x20c0d7)return _[_0x4f49('0xa')](_0x2a15fb);var _0x327bd5=_[_0x4f49('0xb')](_0x2a15fb);return _0x327bd5[_0x4f49('0xc')]>0x0&&_0x327bd5[_0x4f49('0xc')]<_0x2a15fb[_0x4f49('0xc')]?!![]:![];}function isIdle(_0x151d8c){return _0x151d8c===_0x4f49('0xd')||_0x151d8c==='unknown'||_0x151d8c===_0x4f49('0xe')||_0x151d8c===_0x4f49('0xf')||_['isNil'](_0x151d8c);}function isAgentIdle(_0x15e7a1){if(_0x15e7a1['voiceStatus']!=='idle'&&_0x15e7a1[_0x4f49('0x10')]){_0x15e7a1[_0x4f49('0x11')]='pause';return![];}return _[_0x4f49('0xa')]([_0x15e7a1[_0x4f49('0x12')],_0x15e7a1[_0x4f49('0x13')],_0x15e7a1[_0x4f49('0x14')],_0x15e7a1[_0x4f49('0x15')],_0x15e7a1[_0x4f49('0x16')],_0x15e7a1[_0x4f49('0x11')],_0x15e7a1['whatsappStatus']],isIdle);}function getRealtimeAgents(){return amiClient[_0x4f49('0x17')](_0x4f49('0x18'),{})[_0x4f49('0x19')](function(_0x5878f4){if(_0x5878f4['error']){throw new Error(_0x4f49('0x1a'));}var _0x2ecaaa=_0x5878f4[_0x4f49('0x1b')];return routingClient['request'](_0x4f49('0x18'),{})[_0x4f49('0x19')](function(_0x4e85df){if(_0x4e85df['error']){throw new Error('Unable\x20to\x20retrieve\x20RPC\x20agents\x20(Routing)');}var _0x560592=_0x4e85df['result'];return _[_0x4f49('0x1c')]({},_0x2ecaaa,_0x560592);});})[_0x4f49('0x1d')](function(_0x1c2d70){throw _0x1c2d70;});}exports[_0x4f49('0x1e')]=getRealtimeAgents;function getAgentStatus(_0x5793ac){var _0x416893=_0x4f49('0x1f');if(isAgentPaused(_0x5793ac))_0x416893=_0x4f49('0x20');else if(isAgentPaused(_0x5793ac,!![]))_0x416893=_0x4f49('0x21');else if(isAgentIdle(_0x5793ac))_0x416893=_0x4f49('0xd');else _0x416893='busy';return _0x416893;}exports[_0x4f49('0x22')]=getAgentStatus;function getAgentIdsByQueues(_0x357446,_0x3ae590){var _0x53b57d=_[_0x4f49('0x23')](_0x357446)?_0x357446:[_0x357446];var _0x1d70a7=_[_0x4f49('0x24')](_0x3ae590)+_0x4f49('0x25');var _0x9d30aa=_[_0x4f49('0x26')](_0x53b57d,function(_0x559d98){return db[_0x1d70a7]['findOne']({'where':{'id':_0x559d98}})[_0x4f49('0x19')](function(_0x429de7){if(!_0x429de7)return[];return _0x429de7['getAgents']({'attributes':['id'],'raw':!![]});});});return Promise[_0x4f49('0x27')](_0x9d30aa)[_0x4f49('0x19')](function(_0x35f8e0){var _0x525950=_(_0x35f8e0)[_0x4f49('0x28')]()[_0x4f49('0x26')]('id')[_0x4f49('0x29')]()[_0x4f49('0x2a')]();return _0x525950;});}exports[_0x4f49('0x2b')]=getAgentIdsByQueues;function getAgentIdsByStatus(_0x122404,_0x4915af,_0x50c571){try{if(_0x4915af[_0x4f49('0xc')]>0x0){_0x122404=_0x122404[_0x4f49('0xb')](function(_0x605c91){return _0x4915af['includes'](_0x605c91['id']);});}var _0x3cbfbd=_0x122404[_0x4f49('0xb')](function(_0x43d8e3){var _0x506b20='busy';if(isAgentIdle(_0x43d8e3)){_0x506b20=_0x4f49('0xd');}return _0x506b20===_0x50c571;});return _[_0x4f49('0x26')](_0x3cbfbd,'id');}catch(_0x7a6ea0){throw _0x7a6ea0;}}exports['getAgentIdsByStatus']=getAgentIdsByStatus;function getSortedAgentsIdsByStatus(_0x1eaac6,_0x35aa33,_0x173657){return Promise[_0x4f49('0x2c')]()[_0x4f49('0x19')](function(){if(_0x35aa33[_0x4f49('0xc')]>0x0){_0x1eaac6=_0x1eaac6[_0x4f49('0xb')](function(_0x45ae19){return _0x35aa33[_0x4f49('0x2d')](_0x45ae19['id']);});}return _0x1eaac6;})[_0x4f49('0x19')](function(){return db[_0x4f49('0x2e')][_0x4f49('0x2f')]({'attributes':['id',_0x4f49('0x30'),_0x4f49('0x31'),_0x4f49('0x5'),_0x4f49('0x6'),_0x4f49('0x7'),_0x4f49('0x8'),_0x4f49('0x9'),'voicePause',_0x4f49('0x32'),_0x4f49('0x33')],'where':{'id':{'$in':_[_0x4f49('0x26')](_0x1eaac6,'id')}},'raw':!![]});})[_0x4f49('0x19')](function(_0x1c3af8){return _0x1c3af8[_0x4f49('0x26')](function(_0x2cbe4e){var _0x3ad6a7=_[_0x4f49('0x34')](_0x1eaac6,['id',_0x2cbe4e['id']]);var _0x338db8=filterAgentAttributes(_0x3ad6a7);_[_0x4f49('0x1c')](_0x2cbe4e,_0x338db8);_0x2cbe4e[_0x4f49('0x35')]=getAgentStatus(_0x2cbe4e);return _0x2cbe4e;});})[_0x4f49('0x19')](function(_0x4d2d57){var _0x371282=sortAgentsByStatus(_0x4d2d57,_0x173657);return _[_0x4f49('0x26')](_0x371282,'id');})[_0x4f49('0x1d')](function(_0x26014f){throw _0x26014f;});}exports[_0x4f49('0x36')]=getSortedAgentsIdsByStatus;function getUpdatedSortOptions(_0x3ee818){var _0xe1b662={'fields':[],'order':null};var _0x25fdf8=_0x3ee818[_0x4f49('0x37')](',');_0xe1b662[_0x4f49('0x38')]=_[_0x4f49('0xb')](_0x25fdf8,function(_0x141db){if(!_0x141db[_0x4f49('0x2d')](_0x4f49('0x35'))){return!![];}_0xe1b662['order']=_[_0x4f49('0x39')](_0x141db,'-')?_0x4f49('0x3a'):'ASC';return![];});return _0xe1b662;}exports[_0x4f49('0x3b')]=getUpdatedSortOptions;function validateSortParameter(_0xbf05f3){if(!_0xbf05f3){_0xbf05f3='fullname,internal';}if(_0xbf05f3[_0x4f49('0x2d')](_0x4f49('0x31'))&&!_0xbf05f3[_0x4f49('0x2d')](_0x4f49('0x3c'))){var _0x3bfe7e=_0xbf05f3[_0x4f49('0x3d')](0x0,_0xbf05f3[_0x4f49('0x3e')]('fullname'));_0xbf05f3+=','+_0x3bfe7e+'internal';}return _0xbf05f3;}exports['validateSortParameter']=validateSortParameter;function sortAgentsByStatus(_0x15e4b3,_0x15b280){var _0x2e4355=_0x15e4b3[_0x4f49('0x3f')](function(_0x1053b2,_0x1ecf6c){if(_0x1053b2[_0x4f49('0x35')]===_0x1ecf6c[_0x4f49('0x35')]){if(_0x1053b2[_0x4f49('0x35')]==='pause'){if(_0x15b280==='DESC'){return(_0x1053b2[_0x4f49('0x33')]||'')<(_0x1ecf6c[_0x4f49('0x33')]||'')||_0x1053b2[_0x4f49('0x31')]['toLowerCase']()>_0x1ecf6c[_0x4f49('0x31')]['toLowerCase']()?0x1:-0x1;}else{return(_0x1053b2['pauseType']||'')<(_0x1ecf6c[_0x4f49('0x33')]||'')||_0x1053b2[_0x4f49('0x31')][_0x4f49('0x40')]()>_0x1ecf6c['fullname'][_0x4f49('0x40')]()?-0x1:0x1;}}else{if(_0x15b280===_0x4f49('0x3a')){return _0x1053b2['fullname'][_0x4f49('0x40')]()<_0x1ecf6c['fullname'][_0x4f49('0x40')]()?0x1:-0x1;}else{return _0x1053b2[_0x4f49('0x31')][_0x4f49('0x40')]()<_0x1ecf6c['fullname'][_0x4f49('0x40')]()?-0x1:0x1;}}}else{if(_0x15b280===_0x4f49('0x3a')){return _0x1053b2[_0x4f49('0x35')]<_0x1ecf6c[_0x4f49('0x35')]?0x1:-0x1;}else{return _0x1053b2[_0x4f49('0x35')]<_0x1ecf6c[_0x4f49('0x35')]?-0x1:0x1;}}});return _0x2e4355;}exports[_0x4f49('0x41')]=sortAgentsByStatus;function filterAgentAttributes(_0x356785){var _0x435192=[_0x4f49('0x42'),'online',_0x4f49('0x43'),_0x4f49('0x44'),'pauseType',_0x4f49('0x44'),'internal',_0x4f49('0x45'),_0x4f49('0x5'),_0x4f49('0x8'),_0x4f49('0x7'),'smsPause',_0x4f49('0x32'),_0x4f49('0x6'),_0x4f49('0x10'),_0x4f49('0x46'),_0x4f49('0x47'),_0x4f49('0x48'),_0x4f49('0x49'),_0x4f49('0x4a'),_0x4f49('0x4b'),_0x4f49('0x4c'),_0x4f49('0x4d'),_0x4f49('0x4e'),_0x4f49('0x4f'),_0x4f49('0x50'),_0x4f49('0x51'),_0x4f49('0x12'),'openchannelStatus','mailStatus',_0x4f49('0x16'),_0x4f49('0x52'),_0x4f49('0x13'),_0x4f49('0x11'),_0x4f49('0x53'),_0x4f49('0x54'),_0x4f49('0x55'),'smsStatusTime',_0x4f49('0x56'),'faxStatusTime',_0x4f49('0x57'),_0x4f49('0x58'),_0x4f49('0x59'),_0x4f49('0x5a'),'phoneBarEnableScreenRecordingByAgent',_0x4f49('0x5b'),'routealias'];var _0x52d18c=[_0x4f49('0x5'),_0x4f49('0x8'),_0x4f49('0x7'),_0x4f49('0x9'),'whatsappPause','faxPause',_0x4f49('0x10'),_0x4f49('0x5c')];var _0x5cb187=_(_0x356785)[_0x4f49('0x5d')](_0x52d18c)['pick'](_0x435192)['value']();return _0x5cb187;}exports[_0x4f49('0x5e')]=filterAgentAttributes;function getRealtimeAgentsQueryFields(){return['id','name',_0x4f49('0x31'),'role',_0x4f49('0x3c'),_0x4f49('0x5c'),_0x4f49('0x35'),_0x4f49('0x42'),_0x4f49('0x43'),_0x4f49('0x33'),_0x4f49('0x44'),_0x4f49('0x6'),'chatPause',_0x4f49('0x7'),'openchannelPause',_0x4f49('0x9'),_0x4f49('0x10'),_0x4f49('0x32'),_0x4f49('0x12'),_0x4f49('0x13'),_0x4f49('0x14'),'openchannelStatus',_0x4f49('0x16'),_0x4f49('0x11'),'whatsappStatus','chatStatusTime',_0x4f49('0x5f'),_0x4f49('0x55'),_0x4f49('0x54'),_0x4f49('0x60'),_0x4f49('0x57'),'whatsappStatusTime',_0x4f49('0x46'),'faxCapacity',_0x4f49('0x48'),_0x4f49('0x47'),_0x4f49('0x49'),'whatsappCapacity',_0x4f49('0x4c'),_0x4f49('0x51'),_0x4f49('0x4e'),_0x4f49('0x4d'),'smsCurrentCapacity',_0x4f49('0x50'),_0x4f49('0x61'),'phoneBarEnableAutomaticScreenRecording',_0x4f49('0x59'),_0x4f49('0x62'),_0x4f49('0x58'),_0x4f49('0x63'),_0x4f49('0x5a')];}exports[_0x4f49('0x64')]=getRealtimeAgentsQueryFields;