server/components/realtime/agents.js

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   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   9 // * Website: https://www.xcally.com                                       *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x097a=['openchannelPause','smsPause','voicePause','whatsappPause','every','length','unknown','ringing','voiceStatus','idle','pause','faxStatus','openchannelStatus','whatsappStatus','request','Agents','then','error','Unable\x20to\x20retrieve\x20RPC\x20agents\x20(AMI)','result','Unable\x20to\x20retrieve\x20RPC\x20agents\x20(Routing)','merge','busy','getAgentStatus','startCase','Queue','map','findOne','getAgents','flatten','uniq','value','filter','getAgentIdsByStatus','resolve','includes','User','findAll','fullname','faxPause','pauseType','find','globalStatus','catch','getSortedAgentsIdsByStatus','fields','order','startsWith','DESC','ASC','getUpdatedSortOptions','internal','substring','indexOf','validateSortParameter','sort','toLowerCase','sortAgentsByStatus','userpic','online','lastLoginAt','lastPauseAt','address','openchannelCapacity','mailCapacity','smsCapacity','whatsappCapacity','faxCapacity','chatCurrentCapacity','openchannelCurrentCapacity','mailCurrentCapacity','smsCurrentCapacity','whatsappCurrentCapacity','faxCurrentCapacity','chatStatus','mailStatus','smsStatus','openchannelStatusTime','whatsappStatusTime','voiceStatusTime','queue','destconnectedlinenum','screenrecording','routealias','omit','pick','jayson/promise','client','http','chatPause','mailPause'];(function(_0x19e537,_0x2be7cc){var _0x280dd8=function(_0x5df98b){while(--_0x5df98b){_0x19e537['push'](_0x19e537['shift']());}};_0x280dd8(++_0x2be7cc);}(_0x097a,0x10c));var _0xa097=function(_0x1a5249,_0x4c5457){_0x1a5249=_0x1a5249-0x0;var _0x31838e=_0x097a[_0x1a5249];return _0x31838e;};'use strict';var _=require('lodash');var jayson=require(_0xa097('0x0'));var db=require('../../mysqldb')['db'];var amiClient=jayson[_0xa097('0x1')][_0xa097('0x2')]({'port':0x232a});var routingClient=jayson[_0xa097('0x1')][_0xa097('0x2')]({'port':0x232c});function isAgentPaused(_0x4694b5,_0x3fbf6d){var _0x3f32bb=[_0x4694b5[_0xa097('0x3')],_0x4694b5['faxPause'],_0x4694b5[_0xa097('0x4')],_0x4694b5[_0xa097('0x5')],_0x4694b5[_0xa097('0x6')],_0x4694b5[_0xa097('0x7')],_0x4694b5[_0xa097('0x8')]];if(!_0x3fbf6d)return _[_0xa097('0x9')](_0x3f32bb);var _0x46f72e=_['filter'](_0x3f32bb);return _0x46f72e['length']>0x0&&_0x46f72e[_0xa097('0xa')]<_0x3f32bb[_0xa097('0xa')]?!![]:![];}function isIdle(_0x36641a){return _0x36641a==='idle'||_0x36641a===_0xa097('0xb')||_0x36641a==='unavailable'||_0x36641a===_0xa097('0xc')||_['isNil'](_0x36641a);}function isAgentIdle(_0x4b92a5){if(_0x4b92a5[_0xa097('0xd')]!==_0xa097('0xe')&&_0x4b92a5[_0xa097('0x7')]){_0x4b92a5[_0xa097('0xd')]=_0xa097('0xf');return![];}return _[_0xa097('0x9')]([_0x4b92a5['chatStatus'],_0x4b92a5[_0xa097('0x10')],_0x4b92a5['mailStatus'],_0x4b92a5[_0xa097('0x11')],_0x4b92a5['smsStatus'],_0x4b92a5[_0xa097('0xd')],_0x4b92a5[_0xa097('0x12')]],isIdle);}function getRealtimeAgents(){return amiClient[_0xa097('0x13')](_0xa097('0x14'),{})[_0xa097('0x15')](function(_0x54bbaf){if(_0x54bbaf[_0xa097('0x16')]){throw new Error(_0xa097('0x17'));}var _0x4b02f5=_0x54bbaf[_0xa097('0x18')];return routingClient['request'](_0xa097('0x14'),{})[_0xa097('0x15')](function(_0x3c045e){if(_0x3c045e[_0xa097('0x16')]){throw new Error(_0xa097('0x19'));}var _0x274201=_0x3c045e['result'];return _[_0xa097('0x1a')]({},_0x4b02f5,_0x274201);});})['catch'](function(_0x3baf5f){throw _0x3baf5f;});}exports['getRealtimeAgents']=getRealtimeAgents;function getAgentStatus(_0x4416cf){var _0x574633=_0xa097('0xb');if(isAgentPaused(_0x4416cf))_0x574633=_0xa097('0xf');else if(isAgentPaused(_0x4416cf,!![]))_0x574633='*pause';else if(isAgentIdle(_0x4416cf))_0x574633=_0xa097('0xe');else _0x574633=_0xa097('0x1b');return _0x574633;}exports[_0xa097('0x1c')]=getAgentStatus;function getAgentIdsByQueues(_0x5bdf40,_0x1f0dba){var _0x4b670e=_['isArray'](_0x5bdf40)?_0x5bdf40:[_0x5bdf40];var _0x29373e=_[_0xa097('0x1d')](_0x1f0dba)+_0xa097('0x1e');var _0x274470=_[_0xa097('0x1f')](_0x4b670e,function(_0x169b8a){return db[_0x29373e][_0xa097('0x20')]({'where':{'id':_0x169b8a}})['then'](function(_0x3f7931){if(!_0x3f7931)return[];return _0x3f7931[_0xa097('0x21')]({'attributes':['id'],'raw':!![]});});});return Promise['all'](_0x274470)[_0xa097('0x15')](function(_0x486852){var _0x1cf615=_(_0x486852)[_0xa097('0x22')]()[_0xa097('0x1f')]('id')[_0xa097('0x23')]()[_0xa097('0x24')]();return _0x1cf615;});}exports['getAgentIdsByQueues']=getAgentIdsByQueues;function getAgentIdsByStatus(_0x8b7912,_0x51d018,_0xcdd965){try{if(_0x51d018[_0xa097('0xa')]>0x0){_0x8b7912=_0x8b7912[_0xa097('0x25')](function(_0x951eb8){return _0x51d018['includes'](_0x951eb8['id']);});}var _0x29daa7=_0x8b7912['filter'](function(_0x5b66e7){var _0x4c1e52=_0xa097('0x1b');if(isAgentIdle(_0x5b66e7)){_0x4c1e52=_0xa097('0xe');}return _0x4c1e52===_0xcdd965;});return _[_0xa097('0x1f')](_0x29daa7,'id');}catch(_0x4ecce9){throw _0x4ecce9;}}exports[_0xa097('0x26')]=getAgentIdsByStatus;function getSortedAgentsIdsByStatus(_0x1345b5,_0x5be7f5,_0x54ee02){return Promise[_0xa097('0x27')]()['then'](function(){if(_0x5be7f5[_0xa097('0xa')]>0x0){_0x1345b5=_0x1345b5[_0xa097('0x25')](function(_0x253578){return _0x5be7f5[_0xa097('0x28')](_0x253578['id']);});}return _0x1345b5;})[_0xa097('0x15')](function(){return db[_0xa097('0x29')][_0xa097('0x2a')]({'attributes':['id','name',_0xa097('0x2b'),'chatPause',_0xa097('0x2c'),'mailPause',_0xa097('0x5'),_0xa097('0x6'),'voicePause',_0xa097('0x8'),_0xa097('0x2d')],'where':{'id':{'$in':_[_0xa097('0x1f')](_0x1345b5,'id')}},'raw':!![]});})[_0xa097('0x15')](function(_0x47f8a3){return _0x47f8a3[_0xa097('0x1f')](function(_0x331796){var _0xf44e00=_[_0xa097('0x2e')](_0x1345b5,['id',_0x331796['id']]);var _0x64e22b=filterAgentAttributes(_0xf44e00);_[_0xa097('0x1a')](_0x331796,_0x64e22b);_0x331796[_0xa097('0x2f')]=getAgentStatus(_0x331796);return _0x331796;});})[_0xa097('0x15')](function(_0x5ea07c){var _0x1774bb=sortAgentsByStatus(_0x5ea07c,_0x54ee02);return _['map'](_0x1774bb,'id');})[_0xa097('0x30')](function(_0x4e2d56){throw _0x4e2d56;});}exports[_0xa097('0x31')]=getSortedAgentsIdsByStatus;function getUpdatedSortOptions(_0x1fb6b9){var _0x5dffc7={'fields':[],'order':null};var _0x108c22=_0x1fb6b9['split'](',');_0x5dffc7[_0xa097('0x32')]=_[_0xa097('0x25')](_0x108c22,function(_0x4a7419){if(!_0x4a7419[_0xa097('0x28')](_0xa097('0x2f'))){return!![];}_0x5dffc7[_0xa097('0x33')]=_[_0xa097('0x34')](_0x4a7419,'-')?_0xa097('0x35'):_0xa097('0x36');return![];});return _0x5dffc7;}exports[_0xa097('0x37')]=getUpdatedSortOptions;function validateSortParameter(_0xf7b54c){if(!_0xf7b54c){_0xf7b54c='fullname,internal';}if(_0xf7b54c[_0xa097('0x28')](_0xa097('0x2b'))&&!_0xf7b54c[_0xa097('0x28')](_0xa097('0x38'))){var _0x49c56f=_0xf7b54c[_0xa097('0x39')](0x0,_0xf7b54c[_0xa097('0x3a')](_0xa097('0x2b')));_0xf7b54c+=','+_0x49c56f+'internal';}return _0xf7b54c;}exports[_0xa097('0x3b')]=validateSortParameter;function sortAgentsByStatus(_0x4c8165,_0x95c2d1){var _0x5158bd=_0x4c8165[_0xa097('0x3c')](function(_0x12963d,_0x14f19a){if(_0x12963d[_0xa097('0x2f')]===_0x14f19a['globalStatus']){if(_0x12963d[_0xa097('0x2f')]===_0xa097('0xf')){if(_0x95c2d1==='DESC'){return(_0x12963d[_0xa097('0x2d')]||'')<(_0x14f19a[_0xa097('0x2d')]||'')||_0x12963d[_0xa097('0x2b')][_0xa097('0x3d')]()>_0x14f19a[_0xa097('0x2b')]['toLowerCase']()?0x1:-0x1;}else{return(_0x12963d[_0xa097('0x2d')]||'')<(_0x14f19a[_0xa097('0x2d')]||'')||_0x12963d[_0xa097('0x2b')][_0xa097('0x3d')]()>_0x14f19a[_0xa097('0x2b')][_0xa097('0x3d')]()?-0x1:0x1;}}else{if(_0x95c2d1==='DESC'){return _0x12963d['fullname'][_0xa097('0x3d')]()<_0x14f19a[_0xa097('0x2b')][_0xa097('0x3d')]()?0x1:-0x1;}else{return _0x12963d[_0xa097('0x2b')][_0xa097('0x3d')]()<_0x14f19a[_0xa097('0x2b')]['toLowerCase']()?-0x1:0x1;}}}else{if(_0x95c2d1===_0xa097('0x35')){return _0x12963d[_0xa097('0x2f')]<_0x14f19a[_0xa097('0x2f')]?0x1:-0x1;}else{return _0x12963d['globalStatus']<_0x14f19a['globalStatus']?-0x1:0x1;}}});return _0x5158bd;}exports[_0xa097('0x3e')]=sortAgentsByStatus;function filterAgentAttributes(_0x35aade){var _0x284389=[_0xa097('0x3f'),_0xa097('0x40'),_0xa097('0x41'),_0xa097('0x42'),_0xa097('0x2d'),'lastPauseAt',_0xa097('0x38'),_0xa097('0x43'),_0xa097('0x3'),_0xa097('0x5'),_0xa097('0x4'),_0xa097('0x6'),_0xa097('0x8'),_0xa097('0x2c'),'voicePause','chatCapacity',_0xa097('0x44'),_0xa097('0x45'),_0xa097('0x46'),_0xa097('0x47'),_0xa097('0x48'),_0xa097('0x49'),_0xa097('0x4a'),_0xa097('0x4b'),_0xa097('0x4c'),_0xa097('0x4d'),_0xa097('0x4e'),_0xa097('0x4f'),_0xa097('0x11'),_0xa097('0x50'),_0xa097('0x51'),_0xa097('0x12'),_0xa097('0x10'),'voiceStatus','chatStatusTime',_0xa097('0x52'),'mailStatusTime','smsStatusTime',_0xa097('0x53'),'faxStatusTime',_0xa097('0x54'),_0xa097('0x55'),_0xa097('0x56'),_0xa097('0x57'),'phoneBarEnableScreenRecordingByAgent','phoneBarEnableAutomaticScreenRecording',_0xa097('0x58')];var _0x480048=[_0xa097('0x3'),_0xa097('0x5'),_0xa097('0x4'),_0xa097('0x6'),_0xa097('0x8'),_0xa097('0x2c'),_0xa097('0x7'),_0xa097('0x40')];var _0x3ccbe4=_(_0x35aade)[_0xa097('0x59')](_0x480048)[_0xa097('0x5a')](_0x284389)[_0xa097('0x24')]();return _0x3ccbe4;}exports['filterAgentAttributes']=filterAgentAttributes;