server/components/realtime/agents.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x24bb=['faxCapacity','chatCurrentCapacity','openchannelCurrentCapacity','mailCurrentCapacity','whatsappCurrentCapacity','faxCurrentCapacity','chatStatus','chatStatusTime','smsStatusTime','whatsappStatusTime','voiceStatusTime','queue','destconnectedlinenum','screenrecording','phoneBarEnableScreenRecordingByAgent','omit','role','internal','openchannelStatus','faxStatusTime','openchannelStatusTime','onhold','getRealtimeAgentsQueryFields','lodash','../../mysqldb','http','client','chatPause','faxPause','mailPause','voicePause','whatsappPause','every','filter','length','idle','unknown','unavailable','ringing','voiceStatus','pause','faxStatus','mailStatus','smsStatus','whatsappStatus','request','Agents','error','Unable\x20to\x20retrieve\x20RPC\x20agents\x20(AMI)','result','Unable\x20to\x20retrieve\x20RPC\x20agents\x20(Routing)','merge','getRealtimeAgents','busy','getAgentStatus','isArray','startCase','Queue','map','then','all','value','getAgentIdsByQueues','includes','getAgentIdsByStatus','resolve','findAll','name','fullname','openchannelPause','smsPause','pauseType','find','catch','getSortedAgentsIdsByStatus','split','fields','globalStatus','order','startsWith','DESC','ASC','getUpdatedSortOptions','fullname,internal','indexOf','validateSortParameter','toLowerCase','sortAgentsByStatus','userpic','online','lastLoginAt','lastPauseAt','address','chatCapacity','openchannelCapacity','mailCapacity','smsCapacity','whatsappCapacity'];(function(_0x54c05f,_0x30fa51){var _0x57913a=function(_0x182821){while(--_0x182821){_0x54c05f['push'](_0x54c05f['shift']());}};_0x57913a(++_0x30fa51);}(_0x24bb,0x19f));var _0xb24b=function(_0x3a49d0,_0xab8397){_0x3a49d0=_0x3a49d0-0x0;var _0xe4f732=_0x24bb[_0x3a49d0];return _0xe4f732;};'use strict';var _=require(_0xb24b('0x0'));var jayson=require('jayson/promise');var db=require(_0xb24b('0x1'))['db'];var amiClient=jayson['client'][_0xb24b('0x2')]({'port':0x232a});var routingClient=jayson[_0xb24b('0x3')]['http']({'port':0x232c});function isAgentPaused(_0x264025,_0x48ff68){var _0x52eba3=[_0x264025[_0xb24b('0x4')],_0x264025[_0xb24b('0x5')],_0x264025[_0xb24b('0x6')],_0x264025['openchannelPause'],_0x264025['smsPause'],_0x264025[_0xb24b('0x7')],_0x264025[_0xb24b('0x8')]];if(!_0x48ff68)return _[_0xb24b('0x9')](_0x52eba3);var _0x8f07ac=_[_0xb24b('0xa')](_0x52eba3);return _0x8f07ac[_0xb24b('0xb')]>0x0&&_0x8f07ac[_0xb24b('0xb')]<_0x52eba3[_0xb24b('0xb')]?!![]:![];}function isIdle(_0x50acfe){return _0x50acfe===_0xb24b('0xc')||_0x50acfe===_0xb24b('0xd')||_0x50acfe===_0xb24b('0xe')||_0x50acfe===_0xb24b('0xf')||_['isNil'](_0x50acfe);}function isAgentIdle(_0x48b94b){if(_0x48b94b[_0xb24b('0x10')]!==_0xb24b('0xc')&&_0x48b94b['voicePause']){_0x48b94b[_0xb24b('0x10')]=_0xb24b('0x11');return![];}return _[_0xb24b('0x9')]([_0x48b94b['chatStatus'],_0x48b94b[_0xb24b('0x12')],_0x48b94b[_0xb24b('0x13')],_0x48b94b['openchannelStatus'],_0x48b94b[_0xb24b('0x14')],_0x48b94b[_0xb24b('0x10')],_0x48b94b[_0xb24b('0x15')]],isIdle);}function getRealtimeAgents(){return amiClient[_0xb24b('0x16')](_0xb24b('0x17'),{})['then'](function(_0x3f3676){if(_0x3f3676[_0xb24b('0x18')]){throw new Error(_0xb24b('0x19'));}var _0x1f7941=_0x3f3676[_0xb24b('0x1a')];return routingClient[_0xb24b('0x16')](_0xb24b('0x17'),{})['then'](function(_0x3285c4){if(_0x3285c4[_0xb24b('0x18')]){throw new Error(_0xb24b('0x1b'));}var _0x594b38=_0x3285c4[_0xb24b('0x1a')];return _[_0xb24b('0x1c')]({},_0x1f7941,_0x594b38);});})['catch'](function(_0x45f623){throw _0x45f623;});}exports[_0xb24b('0x1d')]=getRealtimeAgents;function getAgentStatus(_0x3f76f0){var _0x1a508f=_0xb24b('0xd');if(isAgentPaused(_0x3f76f0))_0x1a508f=_0xb24b('0x11');else if(isAgentPaused(_0x3f76f0,!![]))_0x1a508f='*pause';else if(isAgentIdle(_0x3f76f0))_0x1a508f=_0xb24b('0xc');else _0x1a508f=_0xb24b('0x1e');return _0x1a508f;}exports[_0xb24b('0x1f')]=getAgentStatus;function getAgentIdsByQueues(_0x2e8664,_0xfc656d){var _0x5cede6=_[_0xb24b('0x20')](_0x2e8664)?_0x2e8664:[_0x2e8664];var _0x44ee07=_[_0xb24b('0x21')](_0xfc656d)+_0xb24b('0x22');var _0x4de9b6=_[_0xb24b('0x23')](_0x5cede6,function(_0x5f560f){return db[_0x44ee07]['findOne']({'where':{'id':_0x5f560f}})[_0xb24b('0x24')](function(_0x360c3e){if(!_0x360c3e)return[];return _0x360c3e['getAgents']({'attributes':['id'],'raw':!![]});});});return Promise[_0xb24b('0x25')](_0x4de9b6)[_0xb24b('0x24')](function(_0x1f7045){var _0x10d830=_(_0x1f7045)['flatten']()['map']('id')['uniq']()[_0xb24b('0x26')]();return _0x10d830;});}exports[_0xb24b('0x27')]=getAgentIdsByQueues;function getAgentIdsByStatus(_0x38975f,_0x5d0435,_0x1f11d5){try{if(_0x5d0435[_0xb24b('0xb')]>0x0){_0x38975f=_0x38975f[_0xb24b('0xa')](function(_0x53888d){return _0x5d0435[_0xb24b('0x28')](_0x53888d['id']);});}var _0x12d30a=_0x38975f[_0xb24b('0xa')](function(_0x5de4f0){var _0xf53d92=_0xb24b('0x1e');if(isAgentIdle(_0x5de4f0)){_0xf53d92=_0xb24b('0xc');}return _0xf53d92===_0x1f11d5;});return _[_0xb24b('0x23')](_0x12d30a,'id');}catch(_0x4561b9){throw _0x4561b9;}}exports[_0xb24b('0x29')]=getAgentIdsByStatus;function getSortedAgentsIdsByStatus(_0x1d2b34,_0x508323,_0x1e120b){return Promise[_0xb24b('0x2a')]()[_0xb24b('0x24')](function(){if(_0x508323[_0xb24b('0xb')]>0x0){_0x1d2b34=_0x1d2b34[_0xb24b('0xa')](function(_0x1ee935){return _0x508323[_0xb24b('0x28')](_0x1ee935['id']);});}return _0x1d2b34;})[_0xb24b('0x24')](function(){return db['User'][_0xb24b('0x2b')]({'attributes':['id',_0xb24b('0x2c'),_0xb24b('0x2d'),'chatPause','faxPause',_0xb24b('0x6'),_0xb24b('0x2e'),_0xb24b('0x2f'),_0xb24b('0x7'),_0xb24b('0x8'),_0xb24b('0x30')],'where':{'id':{'$in':_[_0xb24b('0x23')](_0x1d2b34,'id')}},'raw':!![]});})['then'](function(_0x2c2add){return _0x2c2add['map'](function(_0x1d91db){var _0x81e4d9=_[_0xb24b('0x31')](_0x1d2b34,['id',_0x1d91db['id']]);var _0x5c4d2f=filterAgentAttributes(_0x81e4d9);_[_0xb24b('0x1c')](_0x1d91db,_0x5c4d2f);_0x1d91db['globalStatus']=getAgentStatus(_0x1d91db);return _0x1d91db;});})[_0xb24b('0x24')](function(_0x3dfae8){var _0x3e5bc6=sortAgentsByStatus(_0x3dfae8,_0x1e120b);return _[_0xb24b('0x23')](_0x3e5bc6,'id');})[_0xb24b('0x32')](function(_0x572094){throw _0x572094;});}exports[_0xb24b('0x33')]=getSortedAgentsIdsByStatus;function getUpdatedSortOptions(_0x169fae){var _0x5edcf3={'fields':[],'order':null};var _0x13ac86=_0x169fae[_0xb24b('0x34')](',');_0x5edcf3[_0xb24b('0x35')]=_['filter'](_0x13ac86,function(_0x5b2936){if(!_0x5b2936[_0xb24b('0x28')](_0xb24b('0x36'))){return!![];}_0x5edcf3[_0xb24b('0x37')]=_[_0xb24b('0x38')](_0x5b2936,'-')?_0xb24b('0x39'):_0xb24b('0x3a');return![];});return _0x5edcf3;}exports[_0xb24b('0x3b')]=getUpdatedSortOptions;function validateSortParameter(_0x24bd42){if(!_0x24bd42){_0x24bd42=_0xb24b('0x3c');}if(_0x24bd42[_0xb24b('0x28')](_0xb24b('0x2d'))&&!_0x24bd42[_0xb24b('0x28')]('internal')){var _0x5e97cb=_0x24bd42['substring'](0x0,_0x24bd42[_0xb24b('0x3d')](_0xb24b('0x2d')));_0x24bd42+=','+_0x5e97cb+'internal';}return _0x24bd42;}exports[_0xb24b('0x3e')]=validateSortParameter;function sortAgentsByStatus(_0x277420,_0x5008e9){var _0x41c740=_0x277420['sort'](function(_0x191bff,_0x56c7f8){if(_0x191bff[_0xb24b('0x36')]===_0x56c7f8[_0xb24b('0x36')]){if(_0x191bff[_0xb24b('0x36')]==='pause'){if(_0x5008e9==='DESC'){return(_0x191bff[_0xb24b('0x30')]||'')<(_0x56c7f8[_0xb24b('0x30')]||'')||_0x191bff[_0xb24b('0x2d')][_0xb24b('0x3f')]()>_0x56c7f8[_0xb24b('0x2d')]['toLowerCase']()?0x1:-0x1;}else{return(_0x191bff[_0xb24b('0x30')]||'')<(_0x56c7f8['pauseType']||'')||_0x191bff[_0xb24b('0x2d')][_0xb24b('0x3f')]()>_0x56c7f8[_0xb24b('0x2d')][_0xb24b('0x3f')]()?-0x1:0x1;}}else{if(_0x5008e9==='DESC'){return _0x191bff[_0xb24b('0x2d')]['toLowerCase']()<_0x56c7f8[_0xb24b('0x2d')][_0xb24b('0x3f')]()?0x1:-0x1;}else{return _0x191bff['fullname'][_0xb24b('0x3f')]()<_0x56c7f8[_0xb24b('0x2d')][_0xb24b('0x3f')]()?-0x1:0x1;}}}else{if(_0x5008e9===_0xb24b('0x39')){return _0x191bff['globalStatus']<_0x56c7f8[_0xb24b('0x36')]?0x1:-0x1;}else{return _0x191bff[_0xb24b('0x36')]<_0x56c7f8['globalStatus']?-0x1:0x1;}}});return _0x41c740;}exports[_0xb24b('0x40')]=sortAgentsByStatus;function filterAgentAttributes(_0x7dc8b6){var _0x2f4b43=[_0xb24b('0x41'),_0xb24b('0x42'),_0xb24b('0x43'),'lastPauseAt','pauseType',_0xb24b('0x44'),'internal',_0xb24b('0x45'),'chatPause',_0xb24b('0x2e'),_0xb24b('0x6'),_0xb24b('0x2f'),_0xb24b('0x8'),_0xb24b('0x5'),_0xb24b('0x7'),_0xb24b('0x46'),_0xb24b('0x47'),_0xb24b('0x48'),_0xb24b('0x49'),_0xb24b('0x4a'),_0xb24b('0x4b'),_0xb24b('0x4c'),_0xb24b('0x4d'),_0xb24b('0x4e'),'smsCurrentCapacity',_0xb24b('0x4f'),_0xb24b('0x50'),_0xb24b('0x51'),'openchannelStatus',_0xb24b('0x13'),_0xb24b('0x14'),_0xb24b('0x15'),_0xb24b('0x12'),_0xb24b('0x10'),_0xb24b('0x52'),'openchannelStatusTime','mailStatusTime',_0xb24b('0x53'),_0xb24b('0x54'),'faxStatusTime',_0xb24b('0x55'),_0xb24b('0x56'),_0xb24b('0x57'),_0xb24b('0x58'),_0xb24b('0x59'),'phoneBarEnableAutomaticScreenRecording'];var _0x22fbd1=[_0xb24b('0x4'),_0xb24b('0x2e'),_0xb24b('0x6'),_0xb24b('0x2f'),_0xb24b('0x8'),_0xb24b('0x5'),'voicePause',_0xb24b('0x42')];var _0x421b02=_(_0x7dc8b6)[_0xb24b('0x5a')](_0x22fbd1)['pick'](_0x2f4b43)[_0xb24b('0x26')]();return _0x421b02;}exports['filterAgentAttributes']=filterAgentAttributes;function getRealtimeAgentsQueryFields(){return['id',_0xb24b('0x2c'),_0xb24b('0x2d'),_0xb24b('0x5b'),_0xb24b('0x5c'),_0xb24b('0x42'),'globalStatus',_0xb24b('0x41'),_0xb24b('0x43'),_0xb24b('0x30'),_0xb24b('0x44'),_0xb24b('0x5'),'chatPause',_0xb24b('0x6'),_0xb24b('0x2e'),_0xb24b('0x2f'),'voicePause',_0xb24b('0x8'),_0xb24b('0x51'),_0xb24b('0x12'),_0xb24b('0x13'),_0xb24b('0x5d'),_0xb24b('0x14'),_0xb24b('0x10'),_0xb24b('0x15'),_0xb24b('0x52'),_0xb24b('0x5e'),'mailStatusTime',_0xb24b('0x5f'),_0xb24b('0x53'),_0xb24b('0x55'),_0xb24b('0x54'),'chatCapacity',_0xb24b('0x4b'),_0xb24b('0x48'),_0xb24b('0x47'),_0xb24b('0x49'),_0xb24b('0x4a'),'chatCurrentCapacity','faxCurrentCapacity','mailCurrentCapacity','openchannelCurrentCapacity','smsCurrentCapacity',_0xb24b('0x4f'),_0xb24b('0x59'),'phoneBarEnableAutomaticScreenRecording',_0xb24b('0x57'),_0xb24b('0x60'),_0xb24b('0x56'),_0xb24b('0x58')];}exports[_0xb24b('0x61')]=getRealtimeAgentsQueryFields;