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_=require(_0x349f[1]);var util=require(_0x349f[2]);var moment=require(_0x349f[3]);var BPromise=require(_0x349f[4]);var redis=require(_0x349f[5]);var VoiceQueue=require(_0x349f[7])[_0x349f[6]];var ReportQueue=require(_0x349f[7])[_0x349f[8]];var ReportCall=require(_0x349f[7])[_0x349f[9]];var ReportAgent=require(_0x349f[7])[_0x349f[10]];var ReportDial=require(_0x349f[7])[_0x349f[11]];var ReportMember=require(_0x349f[7])[_0x349f[12]];var User=require(_0x349f[7])[_0x349f[13]];var Triggers=require(_0x349f[14]);var config=require(_0x349f[15]);var logger=require(_0x349f[17])(_0x349f[16]);var utils=require(_0x349f[18]);var redisConf;if(config[_0x349f[19]]){redisConf= {password:config[_0x349f[19]]}};var redisClient=redis[_0x349f[21]](6379,config[_0x349f[20]],redisConf);var io=require(_0x349f[22])(redisClient);var triggers= new Triggers(io);var params={trunks:[],inbound:{queues:{},channels:[],global:{waiting:0,active:0,completed:0,abandoned:0,unmanaged:0,holdtime:0,talktime:0,avgHoldtime:0,avgTalktime:0,answerRate:0,abandonRate:0,total:0}},outbound:{global:{total:0,answered:0,sumDuration:0,avgDuration:0,tigerdial:0},channels:[]}};module[_0x349f[23]]= function(){var _0x83e4x16=function(_0x83e4x17,_0x83e4x18,_0x83e4x19){if(_0x83e4x17){io[_0x349f[25]](_0x83e4x17)[_0x349f[24]](_0x83e4x18,_0x83e4x19)}else {io[_0x349f[24]](_0x83e4x18,_0x83e4x19)}};var _0x83e4x1a=function(_0x83e4x1b){delete _0x83e4x1b[_0x349f[26]];delete _0x83e4x1b[_0x349f[27]];delete _0x83e4x1b[_0x349f[28]];delete _0x83e4x1b[_0x349f[29]];_0x83e4x1b[_0x349f[30]]= _0x83e4x1b[_0x349f[31]]|| _0x83e4x1b[_0x349f[30]];_0x83e4x1b[_0x349f[32]]= _0x83e4x1b[_0x349f[33]];_0x83e4x1b[_0x349f[34]]= _0x349f[35];switch(_0x83e4x1b[_0x349f[53]]){case _0x349f[36]:_0x83e4x1b[_0x349f[34]]= _0x349f[35];break;case _0x349f[38]:_0x83e4x1b[_0x349f[34]]= _0x349f[37];break;case _0x349f[40]:_0x83e4x1b[_0x349f[34]]= _0x349f[39];break;case _0x349f[42]:_0x83e4x1b[_0x349f[34]]= _0x349f[41];break;case _0x349f[44]:_0x83e4x1b[_0x349f[34]]= _0x349f[43];break;case _0x349f[46]:_0x83e4x1b[_0x349f[34]]= _0x349f[45];break;case _0x349f[48]:_0x83e4x1b[_0x349f[34]]= _0x349f[47];break;case _0x349f[50]:_0x83e4x1b[_0x349f[34]]= _0x349f[49];break;case _0x349f[52]:_0x83e4x1b[_0x349f[34]]= _0x349f[51];break;default:};_0x83e4x1b[_0x349f[53]]= Number(_0x83e4x1b[_0x349f[53]]);if(_0x83e4x1b[_0x349f[55]](_0x349f[54])){_0x83e4x1b[_0x349f[54]]= Number(_0x83e4x1b[_0x349f[54]])};if(_0x83e4x1b[_0x349f[55]](_0x349f[56])){_0x83e4x1b[_0x349f[56]]= Number(_0x83e4x1b[_0x349f[56]])};if(_0x83e4x1b[_0x349f[55]](_0x349f[57])){if(_0x83e4x1b[_0x349f[57]]=== _0x349f[36]){_0x83e4x1b[_0x349f[57]]= null}else {_0x83e4x1b[_0x349f[57]]= moment()[_0x349f[59]](_0x349f[58])}};_0x83e4x1b[_0x349f[60]]= parseInt(_0x83e4x1b[_0x349f[60]],10)?true:false};function _0x83e4x1c(_0x83e4x1d){if(!params[_0x349f[62]][_0x349f[61]][_0x83e4x1d]){params[_0x349f[62]][_0x349f[61]][_0x83e4x1d]= {agents:{},waiting:0,active:0,completed:0,abandoned:0,unmanaged:0,holdtime:0,talktime:0,avgHoldtime:0,avgTalktime:0,answerRate:0,abandonRate:0,total:0}}}function _0x83e4x1e(){return function(){params[_0x349f[62]][_0x349f[61]]= {};params[_0x349f[62]][_0x349f[63]]= {waiting:0,active:0,completed:0,abandoned:0,unmanaged:0,holdtime:0,talktime:0,avgHoldtime:0,avgTalktime:0,answerRate:0,abandonRate:0,total:0};return VoiceQueue[_0x349f[97]]({attributes:[_0x349f[31]],raw:true})[_0x349f[92]](function(_0x83e4x20){if(_0x83e4x20){_[_0x349f[93]](_0x83e4x20,function(_0x83e4x1d){_0x83e4x1c(_0x83e4x1d[_0x349f[31]])});return ReportQueue[_0x349f[97]]({attributes:[_0x349f[69],_0x349f[79],_0x349f[82],_0x349f[94],_0x349f[95],_0x349f[96],_0x349f[77]],raw:true})}})[_0x349f[92]](function(_0x83e4x20){if(_0x83e4x20){var _0x83e4x21;var _0x83e4x22;var _0x83e4x23=_0x83e4x20[_0x349f[68]];for(var _0x83e4x24=0;_0x83e4x24< _0x83e4x23;_0x83e4x24++){_0x83e4x21= _0x83e4x20[_0x83e4x24];_0x83e4x22= _0x83e4x21[_0x349f[69]];_0x83e4x1c(_0x83e4x22);params[_0x349f[62]][_0x349f[63]][_0x349f[70]]++;params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[70]]++;if(utils[_0x349f[71]](_0x83e4x21)){params[_0x349f[62]][_0x349f[63]][_0x349f[72]]++;params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[72]]++};if(utils[_0x349f[73]](_0x83e4x21)){params[_0x349f[62]][_0x349f[63]][_0x349f[74]]++;params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[74]]++};if(utils[_0x349f[75]](_0x83e4x21)){params[_0x349f[62]][_0x349f[63]][_0x349f[76]]++;params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[76]]++;params[_0x349f[62]][_0x349f[63]][_0x349f[77]]+= _0x83e4x21[_0x349f[77]]|| 0;params[_0x349f[62]][_0x349f[63]][_0x349f[78]]+= moment(_0x83e4x21[_0x349f[82]])[_0x349f[81]](moment(_0x83e4x21[_0x349f[79]]),_0x349f[80]);params[_0x349f[62]][_0x349f[63]][_0x349f[83]]= _[_0x349f[84]](params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[77]]/ params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[76]]);params[_0x349f[62]][_0x349f[63]][_0x349f[85]]= _[_0x349f[84]](params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[78]]/ params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[76]]);params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[77]]+= _0x83e4x21[_0x349f[77]]|| 0;params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[78]]+= moment(_0x83e4x21[_0x349f[82]])[_0x349f[81]](moment(_0x83e4x21[_0x349f[79]]),_0x349f[80]);params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[83]]= _[_0x349f[84]](params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[77]]/ params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[76]]);params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[85]]= _[_0x349f[84]](params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[78]]/ params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[76]])};if(utils[_0x349f[86]](_0x83e4x21)){params[_0x349f[62]][_0x349f[63]][_0x349f[87]]++;params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[87]]++};if(utils[_0x349f[88]](_0x83e4x21)){params[_0x349f[62]][_0x349f[63]][_0x349f[89]]++;params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[89]]++};params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[90]]= _[_0x349f[84]](params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[76]]/ (params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[76]]+ params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[87]])* 100,2);params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[91]]= _[_0x349f[84]](params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[87]]/ (params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[76]]+ params[_0x349f[62]][_0x349f[61]][_0x83e4x22][_0x349f[87]])* 100,2);params[_0x349f[62]][_0x349f[63]][_0x349f[90]]= _[_0x349f[84]](params[_0x349f[62]][_0x349f[63]][_0x349f[76]]/ (params[_0x349f[62]][_0x349f[63]][_0x349f[76]]+ params[_0x349f[62]][_0x349f[63]][_0x349f[87]])* 100,2);params[_0x349f[62]][_0x349f[63]][_0x349f[91]]= _[_0x349f[84]](params[_0x349f[62]][_0x349f[63]][_0x349f[87]]/ (params[_0x349f[62]][_0x349f[63]][_0x349f[76]]+ params[_0x349f[62]][_0x349f[63]][_0x349f[87]])* 100,2)}}})[_0x349f[67]](function(_0x83e4x1f){logger[_0x349f[66]](_0x349f[64],_0x83e4x1f[_0x349f[65]])})}}function _0x83e4x25(){return function(){params[_0x349f[98]][_0x349f[63]]= {total:0,answered:0,sumDuration:0,avgDuration:0,tigerdial:0};return ReportCall[_0x349f[97]]({where:{type:[_0x349f[98],_0x349f[101]],createdAt:{$gte:moment()[_0x349f[112]](_0x349f[111])}},attributes:[_0x349f[113],_0x349f[104],_0x349f[107]],raw:true})[_0x349f[92]](function(_0x83e4x20){if(_0x83e4x20){var _0x83e4x26=_[_0x349f[100]](_0x83e4x20,{type:_0x349f[98]});var _0x83e4x27=_[_0x349f[100]](_0x83e4x20,{type:_0x349f[101]});if(_0x83e4x26[_0x349f[68]]){params[_0x349f[98]][_0x349f[63]][_0x349f[70]]= _0x83e4x26[_0x349f[68]];params[_0x349f[98]][_0x349f[63]][_0x349f[102]]= _[_0x349f[105]](_0x83e4x26,_0x349f[104])[_0x349f[103]]|| 0;params[_0x349f[98]][_0x349f[63]][_0x349f[106]]= _[_0x349f[108]](_0x83e4x26,_0x349f[107]);if(params[_0x349f[98]][_0x349f[63]][_0x349f[102]]){params[_0x349f[98]][_0x349f[63]][_0x349f[109]]= _[_0x349f[84]]((_[_0x349f[108]](_0x83e4x26[_0x349f[110]],_0x349f[107])/ params[_0x349f[98]][_0x349f[63]][_0x349f[102]]));params[_0x349f[98]][_0x349f[63]][_0x349f[90]]= _[_0x349f[84]](params[_0x349f[98]][_0x349f[63]][_0x349f[102]]/ params[_0x349f[98]][_0x349f[63]][_0x349f[70]]* 100,1)}};if(_0x83e4x27[_0x349f[68]]){params[_0x349f[98]][_0x349f[63]][_0x349f[101]]= _0x83e4x27[_0x349f[68]]}}})[_0x349f[67]](function(_0x83e4x1f){logger[_0x349f[66]](_0x349f[99],_0x83e4x1f[_0x349f[65]])})}}BPromise[_0x349f[114]]()[_0x349f[92]](_0x83e4x1e())[_0x349f[92]](_0x83e4x25());return {cdr:function(_0x83e4x1b){return function(_0x83e4x20){_0x83e4x16(_0x349f[115],_0x349f[116],_0x83e4x1b);if(_0x83e4x1b[_0x349f[113]]== _0x349f[98]|| _0x83e4x1b[_0x349f[113]]== _0x349f[101]){if(_0x83e4x1b[_0x349f[113]]== _0x349f[98]){params[_0x349f[98]][_0x349f[63]][_0x349f[70]]++;_0x83e4x1b[_0x349f[104]]== _0x349f[103]&& (params[_0x349f[98]][_0x349f[63]][_0x349f[102]]++);params[_0x349f[98]][_0x349f[63]][_0x349f[106]]+= Number(_0x83e4x1b[_0x349f[107]]);if(params[_0x349f[98]][_0x349f[63]][_0x349f[102]]){params[_0x349f[98]][_0x349f[63]][_0x349f[109]]= _[_0x349f[84]](params[_0x349f[98]][_0x349f[63]][_0x349f[106]]/ params[_0x349f[98]][_0x349f[63]][_0x349f[102]]);params[_0x349f[98]][_0x349f[63]][_0x349f[90]]= _[_0x349f[84]](params[_0x349f[98]][_0x349f[63]][_0x349f[102]]/ params[_0x349f[98]][_0x349f[63]][_0x349f[70]]* 100,1)}}else {params[_0x349f[98]][_0x349f[63]][_0x349f[101]]++};_0x83e4x16(_0x349f[117],_0x349f[118],params[_0x349f[98]][_0x349f[63]])}}},send:function(_0x83e4x1b){return function(_0x83e4x20){return BPromise[_0x349f[114]]()}},hangup:function(_0x83e4x1b){return function(_0x83e4x20){if(params[_0x349f[98]][_0x349f[120]][_0x83e4x1b[_0x349f[119]]]){delete params[_0x349f[98]][_0x349f[120]][_0x83e4x1b[_0x349f[119]]]};if(params[_0x349f[62]][_0x349f[120]][_0x83e4x1b[_0x349f[119]]]){delete params[_0x349f[62]][_0x349f[120]][_0x83e4x1b[_0x349f[119]]]};var _0x83e4x28={uniqueid:_0x83e4x1b[_0x349f[119]],linkedid:_0x83e4x1b[_0x349f[121]],endtime:moment()[_0x349f[59]](_0x349f[58]),lastevent:_0x349f[122],updatedAt:moment()[_0x349f[59]](_0x349f[58])};_0x83e4x16(util[_0x349f[59]](_0x349f[123],_0x83e4x1b[_0x349f[125]][_0x349f[124]](/\/|-/)[1]),_0x349f[126],_0x83e4x28);_0x83e4x16(_0x349f[127],_0x349f[126],_0x83e4x28);_0x83e4x16(_0x349f[128],_0x349f[126],_0x83e4x28);if(_0x83e4x20){triggers[_0x349f[129]](_0x83e4x20)};return BPromise[_0x349f[114]]()}},devicestatechange:function(_0x83e4x1b){return function(_0x83e4x20){return User[_0x349f[143]]({where:{name:_0x83e4x1b[_0x349f[142]][_0x349f[141]](_0x349f[139],_0x349f[140])},raw:true})[_0x349f[92]](function(_0x83e4x29){if(_0x83e4x29){var _0x83e4x28=_[_0x349f[134]]({newValues:{id:_0x83e4x29[_0x349f[132]],status:_0x83e4x1b[_0x349f[133]],statusAt:moment()[_0x349f[59]](_0x349f[58])}},_0x83e4x29,{status:_0x83e4x1b[_0x349f[133]],statusAt:moment()[_0x349f[59]](_0x349f[58])});_0x83e4x28[_0x349f[26]]= _0x349f[135];_0x83e4x16(util[_0x349f[59]](_0x349f[136],_0x83e4x29[_0x349f[137]],_0x83e4x29[_0x349f[132]]),_0x349f[138],_0x83e4x28);_0x83e4x16(_0x349f[128],_0x349f[138],_0x83e4x28);_0x83e4x16(_0x349f[127],_0x349f[138],_0x83e4x28)}})[_0x349f[67]](function(_0x83e4x1f){logger[_0x349f[131]](_0x349f[130],_0x83e4x1f)})}},peerstatus:function(_0x83e4x1b){return function(_0x83e4x20){if(_0x83e4x20&& _0x83e4x20[0]){_[_0x349f[93]](_0x83e4x20[1],function(_0x83e4x2a){if(!params[_0x349f[144]][_0x83e4x2a[_0x349f[31]]]){params[_0x349f[144]][_0x83e4x2a[_0x349f[31]]]= {name:_0x83e4x2a[_0x349f[31]]}};params[_0x349f[144]][_0x83e4x2a[_0x349f[31]]][_0x349f[145]]= _0x83e4x1b[_0x349f[145]];_0x83e4x16(_0x349f[146],_0x349f[147],params[_0x349f[144]][_0x83e4x2a[_0x349f[31]]])})};return BPromise[_0x349f[114]]()}},registry:function(_0x83e4x1b){return function(_0x83e4x20){if(_0x83e4x20&& _0x83e4x20[0]){_[_0x349f[93]](_0x83e4x20[1],function(_0x83e4x2a){if(!params[_0x349f[144]][_0x83e4x2a[_0x349f[31]]]){params[_0x349f[144]][_0x83e4x2a[_0x349f[31]]]= {name:_0x83e4x2a[_0x349f[31]]}};params[_0x349f[144]][_0x83e4x2a[_0x349f[31]]][_0x349f[53]]= _0x83e4x1b[_0x349f[53]];_0x83e4x16(_0x349f[146],_0x349f[147],params[_0x349f[144]][_0x83e4x2a[_0x349f[31]]])})};return BPromise[_0x349f[114]]()}},agentcalled:function(_0x83e4x1b){return function(_0x83e4x20){if(_0x83e4x20){_0x83e4x1b[_0x349f[148]]&& (_0x83e4x20[_0x349f[149]][_0x349f[148]]= _0x83e4x1b[_0x349f[148]]);_0x83e4x16(util[_0x349f[59]](_0x349f[123],_0x83e4x20[_0x349f[30]]),_0x349f[150],_0x83e4x20);triggers[_0x349f[151]](_0x83e4x20)};return User[_0x349f[143]]({where:{name:_0x83e4x1b[_0x349f[30]],voicePause:false},raw:true})[_0x349f[92]](function(_0x83e4x29){if(_0x83e4x29){var _0x83e4x2b=moment()[_0x349f[59]](_0x349f[58]);var _0x83e4x28=_[_0x349f[134]]({newValues:{id:_0x83e4x29[_0x349f[132]],queueStatus:_0x349f[153],queueStatusAt:_0x83e4x2b,lastQueue:_0x83e4x1b[_0x349f[69]]}},_0x83e4x29,{queueStatus:_0x349f[153],queueStatusAt:_0x83e4x2b,lastQueue:_0x83e4x1b[_0x349f[69]]});_0x83e4x28[_0x349f[26]]= _0x349f[154];_0x83e4x16(util[_0x349f[59]](_0x349f[136],_0x83e4x29[_0x349f[137]],_0x83e4x29[_0x349f[132]]),_0x349f[138],_0x83e4x28);_0x83e4x16(_0x349f[128],_0x349f[138],_0x83e4x28);_0x83e4x16(_0x349f[127],_0x349f[138],_0x83e4x28)}})[_0x349f[67]](function(_0x83e4x1f){logger[_0x349f[66]](_0x349f[152],_0x83e4x1f)})}},agentcomplete:function(_0x83e4x1b){return function(_0x83e4x20){if(_0x83e4x20){triggers[_0x349f[155]](_0x83e4x20)};if(params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[74]]){params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[74]]--};if(params[_0x349f[62]][_0x349f[63]][_0x349f[74]]){params[_0x349f[62]][_0x349f[63]][_0x349f[74]]--;_0x83e4x16(_0x83e4x1b[_0x349f[69]],_0x349f[156],{type:_0x349f[74],amount:-1,queue:_0x83e4x1b[_0x349f[69]]})};params[_0x349f[62]][_0x349f[63]][_0x349f[76]]++;params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[76]]++;_0x83e4x16(_0x83e4x1b[_0x349f[69]],_0x349f[156],{type:_0x349f[122],amount:1,queue:_0x83e4x1b[_0x349f[69]]});params[_0x349f[62]][_0x349f[63]][_0x349f[90]]= _[_0x349f[84]](params[_0x349f[62]][_0x349f[63]][_0x349f[76]]/ (params[_0x349f[62]][_0x349f[63]][_0x349f[76]]+ params[_0x349f[62]][_0x349f[63]][_0x349f[87]])* 100,2);params[_0x349f[62]][_0x349f[63]][_0x349f[91]]= _[_0x349f[84]](params[_0x349f[62]][_0x349f[63]][_0x349f[87]]/ (params[_0x349f[62]][_0x349f[63]][_0x349f[76]]+ params[_0x349f[62]][_0x349f[63]][_0x349f[87]])* 100,2);params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[90]]= _[_0x349f[84]](params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[76]]/ (params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[76]]+ params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[87]])* 100,2);params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[91]]= _[_0x349f[84]](params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[87]]/ (params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[76]]+ params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[87]])* 100,2);params[_0x349f[62]][_0x349f[63]][_0x349f[78]]+= Number(_0x83e4x1b[_0x349f[78]]);params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[78]]+= Number(_0x83e4x1b[_0x349f[78]]);_0x83e4x16(_0x83e4x1b[_0x349f[69]],_0x349f[156],{type:_0x349f[78],amount:Number(_0x83e4x1b[_0x349f[78]]),queue:_0x83e4x1b[_0x349f[69]]});params[_0x349f[62]][_0x349f[63]][_0x349f[85]]= _[_0x349f[84]](params[_0x349f[62]][_0x349f[63]][_0x349f[78]]/ params[_0x349f[62]][_0x349f[63]][_0x349f[76]]);params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[85]]= _[_0x349f[84]](params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[78]]/ params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[76]]);params[_0x349f[62]][_0x349f[63]][_0x349f[77]]+= Number(_0x83e4x1b[_0x349f[77]]);params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[77]]+= Number(_0x83e4x1b[_0x349f[77]]);_0x83e4x16(_0x83e4x1b[_0x349f[69]],_0x349f[156],{type:_0x349f[77],amount:Number(_0x83e4x1b[_0x349f[77]]),queue:_0x83e4x1b[_0x349f[69]]});params[_0x349f[62]][_0x349f[63]][_0x349f[83]]= _[_0x349f[84]](params[_0x349f[62]][_0x349f[63]][_0x349f[77]]/ params[_0x349f[62]][_0x349f[63]][_0x349f[76]]);params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[83]]= _[_0x349f[84]](params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[77]]/ params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[76]]);var _0x83e4x28;var _0x83e4x2b=moment()[_0x349f[59]](_0x349f[58]);return ReportAgent[_0x349f[143]]({where:{uniqueid:_0x83e4x1b[_0x349f[119]],destuniqueid:_0x83e4x1b[_0x349f[163]]},raw:true})[_0x349f[92]](function(_0x83e4x2c){if(_0x83e4x2c){_0x83e4x28= _[_0x349f[134]]({},_0x83e4x2c,{lastevent:_0x349f[122],agentcomplete:true,agentcompleteAt:_0x83e4x2b,talktime:Number(_0x83e4x1b[_0x349f[78]]),reason:_0x83e4x1b[_0x349f[160]]});_0x83e4x1b[_0x349f[148]]&& (_0x83e4x28[_0x349f[148]]= _0x83e4x1b[_0x349f[148]]);_0x83e4x16(util[_0x349f[59]](_0x349f[123],_0x83e4x2c[_0x349f[30]]),_0x349f[161],_0x83e4x28)};return ReportQueue[_0x349f[143]]({where:{uniqueid:_0x83e4x1b[_0x349f[119]]},order:_0x349f[162],raw:true})})[_0x349f[92]](function(_0x83e4x2c){if(_0x83e4x2c){_0x83e4x28= _[_0x349f[134]]({},_0x83e4x2c,{queuecallercomplete:true,queuecallercompleteAt:_0x83e4x2b});_0x83e4x16(_0x83e4x2c[_0x349f[69]],_0x349f[159],_0x83e4x28)};return User[_0x349f[143]]({where:{name:_0x83e4x1b[_0x349f[30]]},raw:true})})[_0x349f[92]](function(_0x83e4x29){if(_0x83e4x29){var _0x83e4x28=_[_0x349f[134]]({newValues:{id:_0x83e4x29[_0x349f[132]],queueStatus:_0x349f[122],queueStatusAt:_0x83e4x2b,lastQueue:_0x83e4x1b[_0x349f[69]]}},_0x83e4x29,{queueStatus:_0x349f[122],queueStatusAt:_0x83e4x2b,lastQueue:_0x83e4x1b[_0x349f[69]]});_0x83e4x28[_0x349f[26]]= _0x349f[158];_0x83e4x16(util[_0x349f[59]](_0x349f[136],_0x83e4x29[_0x349f[137]],_0x83e4x29[_0x349f[132]]),_0x349f[138],_0x83e4x28);_0x83e4x16(_0x349f[128],_0x349f[138],_0x83e4x28);_0x83e4x16(_0x349f[127],_0x349f[138],_0x83e4x28)}})[_0x349f[67]](function(_0x83e4x1f){logger[_0x349f[66]](_0x349f[157],_0x83e4x1f)})}},agentconnect:function(_0x83e4x1b){return function(_0x83e4x20){if(_0x83e4x20){triggers[_0x349f[155]](_0x83e4x20)};if(params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[72]]){params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[72]]--;_0x83e4x16(_0x83e4x1b[_0x349f[69]],_0x349f[156],{type:_0x349f[72],amount:-1,queue:_0x83e4x1b[_0x349f[69]]})};if(params[_0x349f[62]][_0x349f[63]][_0x349f[72]]){params[_0x349f[62]][_0x349f[63]][_0x349f[72]]--};if(params[_0x349f[62]][_0x349f[120]][_0x83e4x1b[_0x349f[119]]]){params[_0x349f[62]][_0x349f[120]][_0x83e4x1b[_0x349f[119]]][_0x349f[164]]= _0x83e4x1b[_0x349f[165]];params[_0x349f[62]][_0x349f[120]][_0x83e4x1b[_0x349f[119]]][_0x349f[166]]= _0x83e4x1b[_0x349f[166]];params[_0x349f[62]][_0x349f[120]][_0x83e4x1b[_0x349f[119]]][_0x349f[77]]= Number(_0x83e4x1b[_0x349f[77]]);params[_0x349f[62]][_0x349f[120]][_0x83e4x1b[_0x349f[119]]][_0x349f[167]]= Number(_0x83e4x1b[_0x349f[167]]);params[_0x349f[62]][_0x349f[120]][_0x83e4x1b[_0x349f[119]]][_0x349f[32]]= _0x83e4x1b[_0x349f[32]];params[_0x349f[62]][_0x349f[120]][_0x83e4x1b[_0x349f[119]]][_0x349f[30]]= _0x83e4x1b[_0x349f[30]]};params[_0x349f[62]][_0x349f[63]][_0x349f[74]]++;params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[74]]++;_0x83e4x16(_0x83e4x1b[_0x349f[69]],_0x349f[156],{type:_0x349f[74],amount:1,queue:_0x83e4x1b[_0x349f[69]]});var _0x83e4x28;var _0x83e4x2b=moment()[_0x349f[59]](_0x349f[58]);return ReportQueue[_0x349f[143]]({where:{uniqueid:_0x83e4x1b[_0x349f[119]]},order:_0x349f[162],raw:true})[_0x349f[92]](function(_0x83e4x2c){if(_0x83e4x2c){_0x83e4x28= _[_0x349f[134]]({},_0x83e4x2c,{queuecallerleaveAt:moment()[_0x349f[59]](_0x349f[58]),holdtime:_0x83e4x1b[_0x349f[77]],assigned:true,lastAssignedTo:_0x83e4x1b[_0x349f[30]]});_0x83e4x16(_0x83e4x2c[_0x349f[69]],_0x349f[159],_0x83e4x28)};return ReportAgent[_0x349f[143]]({where:{uniqueid:_0x83e4x1b[_0x349f[119]],destuniqueid:_0x83e4x1b[_0x349f[163]]},raw:true})})[_0x349f[92]](function(_0x83e4x2c){if(_0x83e4x2c){_0x83e4x28= _[_0x349f[134]]({},_0x83e4x2c,{lastevent:_0x349f[169],agentconnectAt:moment()[_0x349f[59]](_0x349f[58]),holdtime:_0x83e4x1b[_0x349f[77]]});_0x83e4x1b[_0x349f[148]]&& (_0x83e4x28[_0x349f[148]]= _0x83e4x1b[_0x349f[148]]);_0x83e4x16(util[_0x349f[59]](_0x349f[123],_0x83e4x2c[_0x349f[30]]),_0x349f[161],_0x83e4x28)};return ReportAgent[_0x349f[97]]({where:{uniqueid:_0x83e4x1b[_0x349f[119]],destuniqueid:{$ne:_0x83e4x1b[_0x349f[163]]},reason:null},raw:true})})[_0x349f[92]](function(_0x83e4x2e){if(_0x83e4x2e&& _0x83e4x2e[_0x349f[68]]){_[_0x349f[93]](_0x83e4x2e,function(_0x83e4x2c){_0x83e4x28= _[_0x349f[134]]({},_0x83e4x2c,{lastevent:_0x349f[171],agentringnoanswer:true,agentringnoanswerAt:_0x83e4x2b,reason:_0x349f[171],answeredelsewheredestinationuniqueid:_0x83e4x1b[_0x349f[163]],answeredelsewheremembername:_0x83e4x1b[_0x349f[30]]});_0x83e4x16(util[_0x349f[59]](_0x349f[123],_0x83e4x2c[_0x349f[30]]),_0x349f[161],_0x83e4x28)})};return User[_0x349f[143]]({where:{name:_0x83e4x1b[_0x349f[30]]},raw:true})})[_0x349f[92]](function(_0x83e4x29){if(_0x83e4x29){var _0x83e4x28=_[_0x349f[134]]({newValues:{id:_0x83e4x29[_0x349f[132]],queueStatus:_0x349f[169],queueStatusAt:_0x83e4x2b,lastQueue:_0x83e4x1b[_0x349f[69]]}},_0x83e4x29,{queueStatus:_0x349f[169],queueStatusAt:_0x83e4x2b,lastQueue:_0x83e4x1b[_0x349f[69]]});_0x83e4x28[_0x349f[26]]= 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Number(_0x83e4x1b[_0x349f[191]])};params[_0x349f[62]][_0x349f[63]][_0x349f[87]]++;params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[87]]++;_0x83e4x16(_0x83e4x1b[_0x349f[69]],_0x349f[156],{type:_0x349f[192],amount:1,queue:_0x83e4x1b[_0x349f[69]]});params[_0x349f[62]][_0x349f[63]][_0x349f[90]]= _[_0x349f[84]](params[_0x349f[62]][_0x349f[63]][_0x349f[76]]/ (params[_0x349f[62]][_0x349f[63]][_0x349f[76]]+ params[_0x349f[62]][_0x349f[63]][_0x349f[87]])* 100,2);params[_0x349f[62]][_0x349f[63]][_0x349f[91]]= _[_0x349f[84]](params[_0x349f[62]][_0x349f[63]][_0x349f[87]]/ (params[_0x349f[62]][_0x349f[63]][_0x349f[76]]+ params[_0x349f[62]][_0x349f[63]][_0x349f[87]])* 100,2);params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[90]]= _[_0x349f[84]](params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[76]]/ (params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[76]]+ params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[87]])* 100,2);params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[91]]= _[_0x349f[84]](params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[87]]/ (params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[76]]+ params[_0x349f[62]][_0x349f[61]][_0x83e4x1b[_0x349f[69]]][_0x349f[87]])* 100,2);return User[_0x349f[97]]({where:{lastQueue:_0x83e4x1b[_0x349f[69]]},raw:true})[_0x349f[92]](function(_0x83e4x2f){if(_0x83e4x2f&& _0x83e4x2f[_0x349f[68]]){var _0x83e4x28;_[_0x349f[93]](_0x83e4x2f,function(_0x83e4x30){_0x83e4x28= _[_0x349f[134]]({newValues:{id:_0x83e4x30[_0x349f[132]],queueStatus:_0x349f[122],queueStatusAt:_0x83e4x2b,lastQueue:_0x83e4x1b[_0x349f[69]]}},_0x83e4x30,{id:_0x83e4x30[_0x349f[132]],queueStatus:_0x349f[122],queueStatusAt:_0x83e4x2b,lastQueue:_0x83e4x1b[_0x349f[69]]});_0x83e4x28[_0x349f[26]]= 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git://repos.xcallymotion.com / motion.git / blob