[motion.git] / server / config / ami / socket.js

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_=require(_0x77ab[1]);var util=require(_0x77ab[2]);var moment=require(_0x77ab[3]);var BPromise=require(_0x77ab[4]);var redis=require(_0x77ab[5]);var VoiceQueue=require(_0x77ab[7])[_0x77ab[6]];var ReportQueue=require(_0x77ab[7])[_0x77ab[8]];var ReportCall=require(_0x77ab[7])[_0x77ab[9]];var ReportAgent=require(_0x77ab[7])[_0x77ab[10]];var ReportDial=require(_0x77ab[7])[_0x77ab[11]];var ReportMember=require(_0x77ab[7])[_0x77ab[12]];var User=require(_0x77ab[7])[_0x77ab[13]];var Triggers=require(_0x77ab[14]);var config=require(_0x77ab[15]);var logger=require(_0x77ab[17])(_0x77ab[16]);var utils=require(_0x77ab[18]);var redisConf;if(config[_0x77ab[19]]){redisConf= {password:config[_0x77ab[19]]}};var redisClient=redis[_0x77ab[21]](6379,config[_0x77ab[20]],redisConf);var io=require(_0x77ab[22])(redisClient);var triggers= new Triggers(io);var params={trunks:[],inbound:{queues:{},channels:[],global:{waiting:0,active:0,completed:0,abandoned:0,unmanaged:0,holdtime:0,talktime:0,avgHoldtime:0,avgTalktime:0,answerRate:0,abandonRate:0,total:0}},outbound:{global:{total:0,answered:0,sumDuration:0,avgDuration:0,tigerdial:0},channels:[]}};module[_0x77ab[23]]= function(){var _0x853ex16=function(_0x853ex17,_0x853ex18,_0x853ex19){if(_0x853ex17){io[_0x77ab[25]](_0x853ex17)[_0x77ab[24]](_0x853ex18,_0x853ex19)}else {io[_0x77ab[24]](_0x853ex18,_0x853ex19)}};var _0x853ex1a=function(_0x853ex1b){delete _0x853ex1b[_0x77ab[26]];delete _0x853ex1b[_0x77ab[27]];delete _0x853ex1b[_0x77ab[28]];delete _0x853ex1b[_0x77ab[29]];_0x853ex1b[_0x77ab[30]]= _0x853ex1b[_0x77ab[31]]|| _0x853ex1b[_0x77ab[30]];_0x853ex1b[_0x77ab[32]]= _0x853ex1b[_0x77ab[33]];_0x853ex1b[_0x77ab[34]]= _0x77ab[35];switch(_0x853ex1b[_0x77ab[53]]){case _0x77ab[36]:_0x853ex1b[_0x77ab[34]]= _0x77ab[35];break;case _0x77ab[38]:_0x853ex1b[_0x77ab[34]]= _0x77ab[37];break;case _0x77ab[40]:_0x853ex1b[_0x77ab[34]]= _0x77ab[39];break;case _0x77ab[42]:_0x853ex1b[_0x77ab[34]]= _0x77ab[41];break;case _0x77ab[44]:_0x853ex1b[_0x77ab[34]]= _0x77ab[43];break;case _0x77ab[46]:_0x853ex1b[_0x77ab[34]]= _0x77ab[45];break;case _0x77ab[48]:_0x853ex1b[_0x77ab[34]]= _0x77ab[47];break;case _0x77ab[50]:_0x853ex1b[_0x77ab[34]]= _0x77ab[49];break;case _0x77ab[52]:_0x853ex1b[_0x77ab[34]]= _0x77ab[51];break;default:};_0x853ex1b[_0x77ab[53]]= Number(_0x853ex1b[_0x77ab[53]]);if(_0x853ex1b[_0x77ab[55]](_0x77ab[54])){_0x853ex1b[_0x77ab[54]]= Number(_0x853ex1b[_0x77ab[54]])};if(_0x853ex1b[_0x77ab[55]](_0x77ab[56])){_0x853ex1b[_0x77ab[56]]= Number(_0x853ex1b[_0x77ab[56]])};if(_0x853ex1b[_0x77ab[55]](_0x77ab[57])){if(_0x853ex1b[_0x77ab[57]]=== _0x77ab[36]){_0x853ex1b[_0x77ab[57]]= null}else {_0x853ex1b[_0x77ab[57]]= moment()[_0x77ab[59]](_0x77ab[58])}};_0x853ex1b[_0x77ab[60]]= parseInt(_0x853ex1b[_0x77ab[60]],10)?true:false};function _0x853ex1c(_0x853ex1d){if(!params[_0x77ab[62]][_0x77ab[61]][_0x853ex1d]){params[_0x77ab[62]][_0x77ab[61]][_0x853ex1d]= {agents:{},waiting:0,active:0,completed:0,abandoned:0,unmanaged:0,holdtime:0,talktime:0,avgHoldtime:0,avgTalktime:0,answerRate:0,abandonRate:0,total:0}}}function _0x853ex1e(){return function(){params[_0x77ab[62]][_0x77ab[61]]= {};params[_0x77ab[62]][_0x77ab[63]]= {waiting:0,active:0,completed:0,abandoned:0,unmanaged:0,holdtime:0,talktime:0,avgHoldtime:0,avgTalktime:0,answerRate:0,abandonRate:0,total:0};return VoiceQueue[_0x77ab[97]]({attributes:[_0x77ab[31]],raw:true})[_0x77ab[92]](function(_0x853ex20){if(_0x853ex20){_[_0x77ab[93]](_0x853ex20,function(_0x853ex1d){_0x853ex1c(_0x853ex1d[_0x77ab[31]])});return ReportQueue[_0x77ab[97]]({attributes:[_0x77ab[69],_0x77ab[79],_0x77ab[82],_0x77ab[94],_0x77ab[95],_0x77ab[96],_0x77ab[77]],raw:true})}})[_0x77ab[92]](function(_0x853ex20){if(_0x853ex20){var _0x853ex21;var _0x853ex22;var _0x853ex23=_0x853ex20[_0x77ab[68]];for(var _0x853ex24=0;_0x853ex24< _0x853ex23;_0x853ex24++){_0x853ex21= _0x853ex20[_0x853ex24];_0x853ex22= _0x853ex21[_0x77ab[69]];_0x853ex1c(_0x853ex22);params[_0x77ab[62]][_0x77ab[63]][_0x77ab[70]]++;params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[70]]++;if(utils[_0x77ab[71]](_0x853ex21)){params[_0x77ab[62]][_0x77ab[63]][_0x77ab[72]]++;params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[72]]++};if(utils[_0x77ab[73]](_0x853ex21)){params[_0x77ab[62]][_0x77ab[63]][_0x77ab[74]]++;params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[74]]++};if(utils[_0x77ab[75]](_0x853ex21)){params[_0x77ab[62]][_0x77ab[63]][_0x77ab[76]]++;params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[76]]++;params[_0x77ab[62]][_0x77ab[63]][_0x77ab[77]]+= _0x853ex21[_0x77ab[77]]|| 0;params[_0x77ab[62]][_0x77ab[63]][_0x77ab[78]]+= moment(_0x853ex21[_0x77ab[82]])[_0x77ab[81]](moment(_0x853ex21[_0x77ab[79]]),_0x77ab[80]);params[_0x77ab[62]][_0x77ab[63]][_0x77ab[83]]= _[_0x77ab[84]](params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[77]]/ params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[76]]);params[_0x77ab[62]][_0x77ab[63]][_0x77ab[85]]= _[_0x77ab[84]](params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[78]]/ params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[76]]);params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[77]]+= _0x853ex21[_0x77ab[77]]|| 0;params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[78]]+= moment(_0x853ex21[_0x77ab[82]])[_0x77ab[81]](moment(_0x853ex21[_0x77ab[79]]),_0x77ab[80]);params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[83]]= _[_0x77ab[84]](params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[77]]/ params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[76]]);params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[85]]= _[_0x77ab[84]](params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[78]]/ params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[76]])};if(utils[_0x77ab[86]](_0x853ex21)){params[_0x77ab[62]][_0x77ab[63]][_0x77ab[87]]++;params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[87]]++};if(utils[_0x77ab[88]](_0x853ex21)){params[_0x77ab[62]][_0x77ab[63]][_0x77ab[89]]++;params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[89]]++};params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[90]]= _[_0x77ab[84]](params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[76]]/ (params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[76]]+ params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[87]])* 100,2);params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[91]]= _[_0x77ab[84]](params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[87]]/ (params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[76]]+ params[_0x77ab[62]][_0x77ab[61]][_0x853ex22][_0x77ab[87]])* 100,2);params[_0x77ab[62]][_0x77ab[63]][_0x77ab[90]]= _[_0x77ab[84]](params[_0x77ab[62]][_0x77ab[63]][_0x77ab[76]]/ (params[_0x77ab[62]][_0x77ab[63]][_0x77ab[76]]+ params[_0x77ab[62]][_0x77ab[63]][_0x77ab[87]])* 100,2);params[_0x77ab[62]][_0x77ab[63]][_0x77ab[91]]= _[_0x77ab[84]](params[_0x77ab[62]][_0x77ab[63]][_0x77ab[87]]/ (params[_0x77ab[62]][_0x77ab[63]][_0x77ab[76]]+ params[_0x77ab[62]][_0x77ab[63]][_0x77ab[87]])* 100,2)}}})[_0x77ab[67]](function(_0x853ex1f){logger[_0x77ab[66]](_0x77ab[64],_0x853ex1f[_0x77ab[65]])})}}function _0x853ex25(){return function(){params[_0x77ab[98]][_0x77ab[63]]= {total:0,answered:0,sumDuration:0,avgDuration:0,tigerdial:0,answerRate:0};return ReportCall[_0x77ab[97]]({where:{type:[_0x77ab[98],_0x77ab[101]],createdAt:{$gte:moment()[_0x77ab[111]](_0x77ab[110])}},attributes:[_0x77ab[112],_0x77ab[104],_0x77ab[107]],raw:true})[_0x77ab[92]](function(_0x853ex20){if(_0x853ex20){var _0x853ex26=_[_0x77ab[100]](_0x853ex20,{type:_0x77ab[98]});var _0x853ex27=_[_0x77ab[100]](_0x853ex20,{type:_0x77ab[101]});if(_0x853ex26[_0x77ab[68]]){params[_0x77ab[98]][_0x77ab[63]][_0x77ab[70]]= _0x853ex26[_0x77ab[68]];params[_0x77ab[98]][_0x77ab[63]][_0x77ab[102]]= _[_0x77ab[105]](_0x853ex26,_0x77ab[104])[_0x77ab[103]]|| 0;params[_0x77ab[98]][_0x77ab[63]][_0x77ab[106]]= _[_0x77ab[108]](_0x853ex26,_0x77ab[107]);if(params[_0x77ab[98]][_0x77ab[63]][_0x77ab[102]]){params[_0x77ab[98]][_0x77ab[63]][_0x77ab[109]]= _[_0x77ab[84]]((_[_0x77ab[108]](_0x853ex26,_0x77ab[107])/ params[_0x77ab[98]][_0x77ab[63]][_0x77ab[102]]));params[_0x77ab[98]][_0x77ab[63]][_0x77ab[90]]= _[_0x77ab[84]](params[_0x77ab[98]][_0x77ab[63]][_0x77ab[102]]/ params[_0x77ab[98]][_0x77ab[63]][_0x77ab[70]]* 100,1)}};if(_0x853ex27[_0x77ab[68]]){params[_0x77ab[98]][_0x77ab[63]][_0x77ab[101]]= _0x853ex27[_0x77ab[68]]}}})[_0x77ab[67]](function(_0x853ex1f){logger[_0x77ab[66]](_0x77ab[99],_0x853ex1f[_0x77ab[65]])})}}BPromise[_0x77ab[113]]()[_0x77ab[92]](_0x853ex1e())[_0x77ab[92]](_0x853ex25());return {cdr:function(_0x853ex1b){return function(_0x853ex20){_0x853ex16(_0x77ab[114],_0x77ab[115],_0x853ex1b);if(_0x853ex1b[_0x77ab[112]]== _0x77ab[98]|| _0x853ex1b[_0x77ab[112]]== _0x77ab[101]){if(_0x853ex1b[_0x77ab[112]]== _0x77ab[98]){params[_0x77ab[98]][_0x77ab[63]][_0x77ab[70]]++;_0x853ex1b[_0x77ab[104]]== _0x77ab[103]&& (params[_0x77ab[98]][_0x77ab[63]][_0x77ab[102]]++);params[_0x77ab[98]][_0x77ab[63]][_0x77ab[106]]+= Number(_0x853ex1b[_0x77ab[107]]);if(params[_0x77ab[98]][_0x77ab[63]][_0x77ab[102]]){params[_0x77ab[98]][_0x77ab[63]][_0x77ab[109]]= _[_0x77ab[84]](params[_0x77ab[98]][_0x77ab[63]][_0x77ab[106]]/ params[_0x77ab[98]][_0x77ab[63]][_0x77ab[102]]);params[_0x77ab[98]][_0x77ab[63]][_0x77ab[90]]= _[_0x77ab[84]](params[_0x77ab[98]][_0x77ab[63]][_0x77ab[102]]/ params[_0x77ab[98]][_0x77ab[63]][_0x77ab[70]]* 100,1)}}else {params[_0x77ab[98]][_0x77ab[63]][_0x77ab[101]]++};_0x853ex16(_0x77ab[116],_0x77ab[117],params[_0x77ab[98]][_0x77ab[63]])}}},send:function(_0x853ex1b){return function(_0x853ex20){return BPromise[_0x77ab[113]]()}},hangup:function(_0x853ex1b){return function(_0x853ex20){if(params[_0x77ab[98]][_0x77ab[119]][_0x853ex1b[_0x77ab[118]]]){delete params[_0x77ab[98]][_0x77ab[119]][_0x853ex1b[_0x77ab[118]]]};if(params[_0x77ab[62]][_0x77ab[119]][_0x853ex1b[_0x77ab[118]]]){delete params[_0x77ab[62]][_0x77ab[119]][_0x853ex1b[_0x77ab[118]]]};var _0x853ex28={uniqueid:_0x853ex1b[_0x77ab[118]],linkedid:_0x853ex1b[_0x77ab[120]],endtime:moment()[_0x77ab[59]](_0x77ab[58]),lastevent:_0x77ab[121],updatedAt:moment()[_0x77ab[59]](_0x77ab[58])};_0x853ex16(util[_0x77ab[59]](_0x77ab[122],_0x853ex1b[_0x77ab[124]][_0x77ab[123]](/\/|-/)[1]),_0x77ab[125],_0x853ex28);_0x853ex16(_0x77ab[126],_0x77ab[125],_0x853ex28);_0x853ex16(_0x77ab[127],_0x77ab[125],_0x853ex28);if(_0x853ex20){triggers[_0x77ab[128]](_0x853ex20)};return BPromise[_0x77ab[113]]()}},devicestatechange:function(_0x853ex1b){return function(_0x853ex20){return User[_0x77ab[142]]({where:{name:_0x853ex1b[_0x77ab[141]][_0x77ab[140]](_0x77ab[138],_0x77ab[139])},raw:true})[_0x77ab[92]](function(_0x853ex29){if(_0x853ex29){var _0x853ex28=_[_0x77ab[133]]({newValues:{id:_0x853ex29[_0x77ab[131]],status:_0x853ex1b[_0x77ab[132]],statusAt:moment()[_0x77ab[59]](_0x77ab[58])}},_0x853ex29,{status:_0x853ex1b[_0x77ab[132]],statusAt:moment()[_0x77ab[59]](_0x77ab[58])});_0x853ex28[_0x77ab[26]]= _0x77ab[134];_0x853ex16(util[_0x77ab[59]](_0x77ab[135],_0x853ex29[_0x77ab[136]],_0x853ex29[_0x77ab[131]]),_0x77ab[137],_0x853ex28);_0x853ex16(_0x77ab[127],_0x77ab[137],_0x853ex28);_0x853ex16(_0x77ab[126],_0x77ab[137],_0x853ex28)}})[_0x77ab[67]](function(_0x853ex1f){logger[_0x77ab[130]](_0x77ab[129],_0x853ex1f)})}},peerstatus:function(_0x853ex1b){return function(_0x853ex20){if(_0x853ex20&& _0x853ex20[0]){_[_0x77ab[93]](_0x853ex20[1],function(_0x853ex2a){if(!params[_0x77ab[143]][_0x853ex2a[_0x77ab[31]]]){params[_0x77ab[143]][_0x853ex2a[_0x77ab[31]]]= {name:_0x853ex2a[_0x77ab[31]]}};params[_0x77ab[143]][_0x853ex2a[_0x77ab[31]]][_0x77ab[144]]= _0x853ex1b[_0x77ab[144]];_0x853ex16(_0x77ab[145],_0x77ab[146],params[_0x77ab[143]][_0x853ex2a[_0x77ab[31]]])})};return BPromise[_0x77ab[113]]()}},registry:function(_0x853ex1b){return function(_0x853ex20){if(_0x853ex20&& _0x853ex20[0]){_[_0x77ab[93]](_0x853ex20[1],function(_0x853ex2a){if(!params[_0x77ab[143]][_0x853ex2a[_0x77ab[31]]]){params[_0x77ab[143]][_0x853ex2a[_0x77ab[31]]]= {name:_0x853ex2a[_0x77ab[31]]}};params[_0x77ab[143]][_0x853ex2a[_0x77ab[31]]][_0x77ab[53]]= _0x853ex1b[_0x77ab[53]];_0x853ex16(_0x77ab[145],_0x77ab[146],params[_0x77ab[143]][_0x853ex2a[_0x77ab[31]]])})};return BPromise[_0x77ab[113]]()}},agentcalled:function(_0x853ex1b){return function(_0x853ex20){if(_0x853ex20){_0x853ex1b[_0x77ab[147]]&& (_0x853ex20[_0x77ab[148]][_0x77ab[147]]= _0x853ex1b[_0x77ab[147]]);_0x853ex16(util[_0x77ab[59]](_0x77ab[122],_0x853ex20[_0x77ab[30]]),_0x77ab[149],_0x853ex20);triggers[_0x77ab[150]](_0x853ex20)};return User[_0x77ab[142]]({where:{name:_0x853ex1b[_0x77ab[30]],voicePause:false},raw:true})[_0x77ab[92]](function(_0x853ex29){if(_0x853ex29){var _0x853ex2b=moment()[_0x77ab[59]](_0x77ab[58]);var _0x853ex28=_[_0x77ab[133]]({newValues:{id:_0x853ex29[_0x77ab[131]],queueStatus:_0x77ab[152],queueStatusAt:_0x853ex2b,lastQueue:_0x853ex1b[_0x77ab[69]]}},_0x853ex29,{queueStatus:_0x77ab[152],queueStatusAt:_0x853ex2b,lastQueue:_0x853ex1b[_0x77ab[69]]});_0x853ex28[_0x77ab[26]]= _0x77ab[153];_0x853ex16(util[_0x77ab[59]](_0x77ab[135],_0x853ex29[_0x77ab[136]],_0x853ex29[_0x77ab[131]]),_0x77ab[137],_0x853ex28);_0x853ex16(_0x77ab[127],_0x77ab[137],_0x853ex28);_0x853ex16(_0x77ab[126],_0x77ab[137],_0x853ex28)}})[_0x77ab[67]](function(_0x853ex1f){logger[_0x77ab[66]](_0x77ab[151],_0x853ex1f)})}},agentcomplete:function(_0x853ex1b){return function(_0x853ex20){if(_0x853ex20){triggers[_0x77ab[154]](_0x853ex20)};if(params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[74]]){params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[74]]--};if(params[_0x77ab[62]][_0x77ab[63]][_0x77ab[74]]){params[_0x77ab[62]][_0x77ab[63]][_0x77ab[74]]--;_0x853ex16(_0x853ex1b[_0x77ab[69]],_0x77ab[155],{type:_0x77ab[74],amount:-1,queue:_0x853ex1b[_0x77ab[69]]})};params[_0x77ab[62]][_0x77ab[63]][_0x77ab[76]]++;params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[76]]++;_0x853ex16(_0x853ex1b[_0x77ab[69]],_0x77ab[155],{type:_0x77ab[121],amount:1,queue:_0x853ex1b[_0x77ab[69]]});params[_0x77ab[62]][_0x77ab[63]][_0x77ab[90]]= _[_0x77ab[84]](params[_0x77ab[62]][_0x77ab[63]][_0x77ab[76]]/ (params[_0x77ab[62]][_0x77ab[63]][_0x77ab[76]]+ params[_0x77ab[62]][_0x77ab[63]][_0x77ab[87]])* 100,2);params[_0x77ab[62]][_0x77ab[63]][_0x77ab[91]]= _[_0x77ab[84]](params[_0x77ab[62]][_0x77ab[63]][_0x77ab[87]]/ (params[_0x77ab[62]][_0x77ab[63]][_0x77ab[76]]+ params[_0x77ab[62]][_0x77ab[63]][_0x77ab[87]])* 100,2);params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[90]]= _[_0x77ab[84]](params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[76]]/ (params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[76]]+ params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[87]])* 100,2);params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[91]]= _[_0x77ab[84]](params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[87]]/ (params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[76]]+ params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[87]])* 100,2);params[_0x77ab[62]][_0x77ab[63]][_0x77ab[78]]+= Number(_0x853ex1b[_0x77ab[78]]);params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[78]]+= Number(_0x853ex1b[_0x77ab[78]]);_0x853ex16(_0x853ex1b[_0x77ab[69]],_0x77ab[155],{type:_0x77ab[78],amount:Number(_0x853ex1b[_0x77ab[78]]),queue:_0x853ex1b[_0x77ab[69]]});params[_0x77ab[62]][_0x77ab[63]][_0x77ab[85]]= _[_0x77ab[84]](params[_0x77ab[62]][_0x77ab[63]][_0x77ab[78]]/ params[_0x77ab[62]][_0x77ab[63]][_0x77ab[76]]);params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[85]]= _[_0x77ab[84]](params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[78]]/ params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[76]]);params[_0x77ab[62]][_0x77ab[63]][_0x77ab[77]]+= Number(_0x853ex1b[_0x77ab[77]]);params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[77]]+= Number(_0x853ex1b[_0x77ab[77]]);_0x853ex16(_0x853ex1b[_0x77ab[69]],_0x77ab[155],{type:_0x77ab[77],amount:Number(_0x853ex1b[_0x77ab[77]]),queue:_0x853ex1b[_0x77ab[69]]});params[_0x77ab[62]][_0x77ab[63]][_0x77ab[83]]= _[_0x77ab[84]](params[_0x77ab[62]][_0x77ab[63]][_0x77ab[77]]/ params[_0x77ab[62]][_0x77ab[63]][_0x77ab[76]]);params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[83]]= _[_0x77ab[84]](params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[77]]/ params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[76]]);var _0x853ex28;var _0x853ex2b=moment()[_0x77ab[59]](_0x77ab[58]);return ReportAgent[_0x77ab[142]]({where:{uniqueid:_0x853ex1b[_0x77ab[118]],destuniqueid:_0x853ex1b[_0x77ab[162]]},raw:true})[_0x77ab[92]](function(_0x853ex2c){if(_0x853ex2c){_0x853ex28= _[_0x77ab[133]]({},_0x853ex2c,{lastevent:_0x77ab[121],agentcomplete:true,agentcompleteAt:_0x853ex2b,talktime:Number(_0x853ex1b[_0x77ab[78]]),reason:_0x853ex1b[_0x77ab[159]]});_0x853ex1b[_0x77ab[147]]&& (_0x853ex28[_0x77ab[147]]= _0x853ex1b[_0x77ab[147]]);_0x853ex16(util[_0x77ab[59]](_0x77ab[122],_0x853ex2c[_0x77ab[30]]),_0x77ab[160],_0x853ex28)};return ReportQueue[_0x77ab[142]]({where:{uniqueid:_0x853ex1b[_0x77ab[118]]},order:_0x77ab[161],raw:true})})[_0x77ab[92]](function(_0x853ex2c){if(_0x853ex2c){_0x853ex28= _[_0x77ab[133]]({},_0x853ex2c,{queuecallercomplete:true,queuecallercompleteAt:_0x853ex2b});_0x853ex16(_0x853ex2c[_0x77ab[69]],_0x77ab[158],_0x853ex28)};return User[_0x77ab[142]]({where:{name:_0x853ex1b[_0x77ab[30]]},raw:true})})[_0x77ab[92]](function(_0x853ex29){if(_0x853ex29){var _0x853ex28=_[_0x77ab[133]]({newValues:{id:_0x853ex29[_0x77ab[131]],queueStatus:_0x77ab[121],queueStatusAt:_0x853ex2b,lastQueue:_0x853ex1b[_0x77ab[69]]}},_0x853ex29,{queueStatus:_0x77ab[121],queueStatusAt:_0x853ex2b,lastQueue:_0x853ex1b[_0x77ab[69]]});_0x853ex28[_0x77ab[26]]= _0x77ab[157];_0x853ex16(util[_0x77ab[59]](_0x77ab[135],_0x853ex29[_0x77ab[136]],_0x853ex29[_0x77ab[131]]),_0x77ab[137],_0x853ex28);_0x853ex16(_0x77ab[127],_0x77ab[137],_0x853ex28);_0x853ex16(_0x77ab[126],_0x77ab[137],_0x853ex28)}})[_0x77ab[67]](function(_0x853ex1f){logger[_0x77ab[66]](_0x77ab[156],_0x853ex1f)})}},agentconnect:function(_0x853ex1b){return function(_0x853ex20){if(_0x853ex20){triggers[_0x77ab[154]](_0x853ex20)};if(params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[72]]){params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[72]]--;_0x853ex16(_0x853ex1b[_0x77ab[69]],_0x77ab[155],{type:_0x77ab[72],amount:-1,queue:_0x853ex1b[_0x77ab[69]]})};if(params[_0x77ab[62]][_0x77ab[63]][_0x77ab[72]]){params[_0x77ab[62]][_0x77ab[63]][_0x77ab[72]]--};if(params[_0x77ab[62]][_0x77ab[119]][_0x853ex1b[_0x77ab[118]]]){params[_0x77ab[62]][_0x77ab[119]][_0x853ex1b[_0x77ab[118]]][_0x77ab[163]]= _0x853ex1b[_0x77ab[164]];params[_0x77ab[62]][_0x77ab[119]][_0x853ex1b[_0x77ab[118]]][_0x77ab[165]]= _0x853ex1b[_0x77ab[165]];params[_0x77ab[62]][_0x77ab[119]][_0x853ex1b[_0x77ab[118]]][_0x77ab[77]]= Number(_0x853ex1b[_0x77ab[77]]);params[_0x77ab[62]][_0x77ab[119]][_0x853ex1b[_0x77ab[118]]][_0x77ab[166]]= Number(_0x853ex1b[_0x77ab[166]]);params[_0x77ab[62]][_0x77ab[119]][_0x853ex1b[_0x77ab[118]]][_0x77ab[32]]= _0x853ex1b[_0x77ab[32]];params[_0x77ab[62]][_0x77ab[119]][_0x853ex1b[_0x77ab[118]]][_0x77ab[30]]= _0x853ex1b[_0x77ab[30]]};params[_0x77ab[62]][_0x77ab[63]][_0x77ab[74]]++;params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[74]]++;_0x853ex16(_0x853ex1b[_0x77ab[69]],_0x77ab[155],{type:_0x77ab[74],amount:1,queue:_0x853ex1b[_0x77ab[69]]});var _0x853ex28;var _0x853ex2b=moment()[_0x77ab[59]](_0x77ab[58]);return ReportQueue[_0x77ab[142]]({where:{uniqueid:_0x853ex1b[_0x77ab[118]]},order:_0x77ab[161],raw:true})[_0x77ab[92]](function(_0x853ex2c){if(_0x853ex2c){_0x853ex28= _[_0x77ab[133]]({},_0x853ex2c,{queuecallerleaveAt:moment()[_0x77ab[59]](_0x77ab[58]),holdtime:_0x853ex1b[_0x77ab[77]],assigned:true,lastAssignedTo:_0x853ex1b[_0x77ab[30]]});_0x853ex16(_0x853ex2c[_0x77ab[69]],_0x77ab[158],_0x853ex28)};return ReportAgent[_0x77ab[142]]({where:{uniqueid:_0x853ex1b[_0x77ab[118]],destuniqueid:_0x853ex1b[_0x77ab[162]]},raw:true})})[_0x77ab[92]](function(_0x853ex2c){if(_0x853ex2c){_0x853ex28= _[_0x77ab[133]]({},_0x853ex2c,{lastevent:_0x77ab[168],agentconnectAt:moment()[_0x77ab[59]](_0x77ab[58]),holdtime:_0x853ex1b[_0x77ab[77]]});_0x853ex1b[_0x77ab[147]]&& (_0x853ex28[_0x77ab[147]]= _0x853ex1b[_0x77ab[147]]);_0x853ex16(util[_0x77ab[59]](_0x77ab[122],_0x853ex2c[_0x77ab[30]]),_0x77ab[160],_0x853ex28)};return ReportAgent[_0x77ab[97]]({where:{uniqueid:_0x853ex1b[_0x77ab[118]],destuniqueid:{$ne:_0x853ex1b[_0x77ab[162]]},reason:null},raw:true})})[_0x77ab[92]](function(_0x853ex2e){if(_0x853ex2e&& _0x853ex2e[_0x77ab[68]]){_[_0x77ab[93]](_0x853ex2e,function(_0x853ex2c){_0x853ex28= _[_0x77ab[133]]({},_0x853ex2c,{lastevent:_0x77ab[170],agentringnoanswer:true,agentringnoanswerAt:_0x853ex2b,reason:_0x77ab[170],answeredelsewheredestinationuniqueid:_0x853ex1b[_0x77ab[162]],answeredelsewheremembername:_0x853ex1b[_0x77ab[30]]});_0x853ex16(util[_0x77ab[59]](_0x77ab[122],_0x853ex2c[_0x77ab[30]]),_0x77ab[160],_0x853ex28)})};return User[_0x77ab[142]]({where:{name:_0x853ex1b[_0x77ab[30]]},raw:true})})[_0x77ab[92]](function(_0x853ex29){if(_0x853ex29){var _0x853ex28=_[_0x77ab[133]]({newValues:{id:_0x853ex29[_0x77ab[131]],queueStatus:_0x77ab[168],queueStatusAt:_0x853ex2b,lastQueue:_0x853ex1b[_0x77ab[69]]}},_0x853ex29,{queueStatus:_0x77ab[168],queueStatusAt:_0x853ex2b,lastQueue:_0x853ex1b[_0x77ab[69]]});_0x853ex28[_0x77ab[26]]= 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Number(_0x853ex1b[_0x77ab[190]])};params[_0x77ab[62]][_0x77ab[63]][_0x77ab[87]]++;params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[87]]++;_0x853ex16(_0x853ex1b[_0x77ab[69]],_0x77ab[155],{type:_0x77ab[191],amount:1,queue:_0x853ex1b[_0x77ab[69]]});params[_0x77ab[62]][_0x77ab[63]][_0x77ab[90]]= _[_0x77ab[84]](params[_0x77ab[62]][_0x77ab[63]][_0x77ab[76]]/ (params[_0x77ab[62]][_0x77ab[63]][_0x77ab[76]]+ params[_0x77ab[62]][_0x77ab[63]][_0x77ab[87]])* 100,2);params[_0x77ab[62]][_0x77ab[63]][_0x77ab[91]]= _[_0x77ab[84]](params[_0x77ab[62]][_0x77ab[63]][_0x77ab[87]]/ (params[_0x77ab[62]][_0x77ab[63]][_0x77ab[76]]+ params[_0x77ab[62]][_0x77ab[63]][_0x77ab[87]])* 100,2);params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[90]]= _[_0x77ab[84]](params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[76]]/ (params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[76]]+ params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[87]])* 100,2);params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[91]]= _[_0x77ab[84]](params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[87]]/ (params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[76]]+ params[_0x77ab[62]][_0x77ab[61]][_0x853ex1b[_0x77ab[69]]][_0x77ab[87]])* 100,2);return User[_0x77ab[97]]({where:{lastQueue:_0x853ex1b[_0x77ab[69]]},raw:true})[_0x77ab[92]](function(_0x853ex2f){if(_0x853ex2f&& _0x853ex2f[_0x77ab[68]]){var _0x853ex28;_[_0x77ab[93]](_0x853ex2f,function(_0x853ex30){_0x853ex28= _[_0x77ab[133]]({newValues:{id:_0x853ex30[_0x77ab[131]],queueStatus:_0x77ab[121],queueStatusAt:_0x853ex2b,lastQueue:_0x853ex1b[_0x77ab[69]]}},_0x853ex30,{id:_0x853ex30[_0x77ab[131]],queueStatus:_0x77ab[121],queueStatusAt:_0x853ex2b,lastQueue:_0x853ex1b[_0x77ab[69]]});_0x853ex28[_0x77ab[26]]= 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