68a97782f190442543bdcfa1dba3c064590837b6
[motion.git] / server / config / integrations / freshdesk.js
1 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0xc057[17]][_0xc057[16]]= function(_0x4b33xd,_0x4b33xe,_0x4b33xf,_0x4b33x10,_0x4b33x11,_0x4b33x12,_0x4b33x13){var _0x4b33x14={connection:undefined,configuration:undefined,agent:undefined,enduser:undefined,ticketId:undefined,recordEnable:false,serverUrl:undefined};if(!_0x4b33xd||  !_0x4b33xe){logger[_0xc057[19]](_0xc057[18]);return};IntConfiguration[_0xc057[22]]({where:{id:_0x4b33xe,AccountId:_0x4b33xd},include:[{all:true,include:[{all:true}]}]})[_0xc057[21]](handleEntityNotFound())[_0xc057[21]](handleConnection(_0x4b33x14))[_0xc057[21]](searchMotionAgent(_0x4b33xf,_0x4b33x11))[_0xc057[21]](handleMotionAgent(_0x4b33x14))[_0xc057[21]](searchQueue(_0x4b33x11))[_0xc057[21]](handleQueueRecordings(_0x4b33x14,_0x4b33x11))[_0xc057[21]](searchRoute(_0x4b33x11))[_0xc057[21]](handleOutboundRecordings(_0x4b33x14,_0x4b33x11))[_0xc057[21]](searchAgent(_0x4b33x14))[_0xc057[21]](handleAgent(_0x4b33x14,_0x4b33xf,_0x4b33x11,_0x4b33x10))[_0xc057[21]](searchAdmin(_0x4b33x14))[_0xc057[21]](handleAdmin(_0x4b33x14))[_0xc057[21]](searchContact(_0x4b33x14,_0x4b33xf,_0x4b33x11,_0x4b33x10))[_0xc057[21]](searchContactMobile(_0x4b33x14,_0x4b33xf,_0x4b33x11,_0x4b33x10))[_0xc057[21]](handleContact(_0x4b33x14,_0x4b33xf,_0x4b33x11,_0x4b33x10))[_0xc057[21]](createContact(_0x4b33x14,_0x4b33xf,_0x4b33x11,_0x4b33x10))[_0xc057[21]](handleCreateContact(_0x4b33x14,_0x4b33xf,_0x4b33x11,_0x4b33x10))[_0xc057[21]](ticketCreation(_0x4b33x14,_0x4b33x11,_0x4b33x12,_0x4b33xf,_0x4b33x10))[_0xc057[21]](handleTicketDisplay(_0x4b33x14))[_0xc057[21]](handleReportIntegration(_0x4b33x14,_0x4b33xf,_0x4b33x11,_0x4b33xd,_0x4b33x13,_0x4b33x10))[_0xc057[21]](handleEnd(_0x4b33x14))[_0xc057[20]](handleError(_0x4b33x14,_0x4b33xf,_0x4b33x11,_0x4b33xd))};function handleEntityNotFound(){return function(_0x4b33x16){return _0x4b33x16?_0x4b33x16:null}}function handleConnection(_0x4b33x14){return function(_0x4b33x18){var _0x4b33x19=getAccountConfiguration(_0x4b33x18.FreshdeskAccount);_0x4b33x14[_0xc057[23]]= _0x4b33x18;_0x4b33x14[_0xc057[24]]= _0x4b33x19[_0xc057[24]];_0x4b33x14[_0xc057[25]]= _0x4b33x19[_0xc057[25]];_0x4b33x14[_0xc057[26]]= _0x4b33x18[_0xc057[28]][_0xc057[27]][_0xc057[26]];_0x4b33x14[_0xc057[29]]= _0x4b33x18[_0xc057[27]][_0xc057[29]]}}function getAccountConfiguration(_0x4b33x1b){var _0x4b33x1c={uri:stripTrailingSlash(_0x4b33x1b[_0xc057[30]]),headers:{"\x41\x75\x74\x68\x6F\x72\x69\x7A\x61\x74\x69\x6F\x6E":undefined,"\x43\x6F\x6E\x74\x65\x6E\x74\x2D\x54\x79\x70\x65":_0xc057[31],"\x41\x63\x63\x65\x70\x74":_0xc057[31]}};_0x4b33x1c[_0xc057[25]][_0xc057[32]]= _0xc057[33]+  new Buffer(_0x4b33x1b[_0xc057[35]]+ _0xc057[36]).toString(_0xc057[34]);return _0x4b33x1c}function searchMotionAgent(_0x4b33xf,_0x4b33x11){return function(){var _0x4b33x1e=getAgentSearchPropertyFromChannel(_0x4b33xf);if(_0x4b33x11[_0xc057[37]](_0x4b33x1e)){return Agent[_0xc057[41]](_0xc057[40])[_0xc057[39]]({where:{name:getValueFromPropertyName(_0x4b33x11,_0x4b33x1e)},attributes:[_0xc057[38]]})};return}}function handleMotionAgent(_0x4b33x14){return function(_0x4b33x20){if(_0x4b33x20&& _0x4b33x20[_0xc057[38]]){_0x4b33x14[_0xc057[42]]= _0x4b33x20[_0xc057[38]]};return}}function searchQueue(_0x4b33x11){return function(){if(_0x4b33x11[_0xc057[43]]){return VoiceQueue[_0xc057[39]]({where:{name:_0x4b33x11[_0xc057[43]]},attributes:[_0xc057[44],_0xc057[45]]})}else {return}}}function handleQueueRecordings(_0x4b33x14,_0x4b33x11){return function(_0x4b33x23){if(_0x4b33x11[_0xc057[43]]){if(_0x4b33x23&& _0x4b33x23[_0xc057[45]]){logger[_0xc057[15]](_0xc057[46]+ _0x4b33x23[_0xc057[44]]);_0x4b33x14[_0xc057[47]]= true}else {_0x4b33x14[_0xc057[47]]= false;logger[_0xc057[15]](_0xc057[48])}};return}}function searchRoute(_0x4b33x11){return function(){if(_0x4b33x11[_0xc057[49]]){return VoiceExtension[_0xc057[39]]({where:{id:_0x4b33x11[_0xc057[49]]},attributes:[_0xc057[50],_0xc057[51]]})}else {return}}}function handleOutboundRecordings(_0x4b33x14,_0x4b33x11){return function(_0x4b33x26){if(_0x4b33x11[_0xc057[49]]){if(_0x4b33x26&& _0x4b33x26[_0xc057[51]]){logger[_0xc057[15]](_0xc057[52]+ _0x4b33x26[_0xc057[50]]);_0x4b33x14[_0xc057[47]]= true}else {_0x4b33x14[_0xc057[47]]= false;logger[_0xc057[15]](_0xc057[53])}};return}}function searchAgent(_0x4b33x14){return function(){if(_0x4b33x14[_0xc057[42]]){return rp({uri:join_url(_0x4b33x14[_0xc057[24]],_0xc057[54]),headers:_0x4b33x14[_0xc057[25]],json:true})}};return}function getAgentSearchPropertyFromChannel(_0x4b33xf){var _0x4b33x29=_0xc057[55];if(_0x4b33xf){switch(_0x4b33xf){case _0xc057[57]:_0x4b33x29= _0xc057[56];break;default:_0x4b33x29= _0xc057[56];logger[_0xc057[19]](_0xc057[58]+ _0x4b33xf)}};return _0x4b33x29}function getValueFromPropertyName(_0x4b33x11,_0x4b33x29,_0x4b33x14){if(_0x4b33x29=== _0xc057[59]){if(_0x4b33x14&& _0x4b33x14[_0xc057[47]]&& _0x4b33x14[_0xc057[26]]){return util[_0xc057[62]](_0xc057[60],stripTrailingSlash(_0x4b33x14[_0xc057[26]]),_0x4b33x11[_0xc057[61]])}else {return null}}else {return _[_0xc057[63]](_0x4b33x11,_0x4b33x29)}}function handleAgent(_0x4b33x14,_0x4b33xf,_0x4b33x2c,_0x4b33x10){return function(_0x4b33x11){if(_0x4b33x11&& _0x4b33x11[_0xc057[64]]> 0){logger[_0xc057[15]](_0xc057[65]+ _0x4b33x11[_0xc057[64]]+ _0xc057[66]+ _0x4b33x14[_0xc057[42]]);_0x4b33x14[_0xc057[40]]= getMatchObject(_0x4b33x11,_0xc057[44],_0x4b33x14[_0xc057[42]]);return _0x4b33x14[_0xc057[40]]}else {logger[_0xc057[15]](_0xc057[67]);return}}}function getMatchObject(_0x4b33x2e,_0x4b33x29,_0x4b33x2f){var _0x4b33x30=_[_0xc057[22]](_0x4b33x2e,function(_0x4b33x31){if(_0x4b33x31[_0xc057[68]][_0x4b33x29]=== _0x4b33x2f){return _0x4b33x31}});return _0x4b33x30}function searchAdmin(_0x4b33x14){return function(){if(_0x4b33x14[_0xc057[40]]){return};logger[_0xc057[15]](_0xc057[69]+ _0x4b33x14[_0xc057[42]]+ _0xc057[70]);return rp({uri:join_url(_0x4b33x14[_0xc057[24]],_0xc057[71]),headers:_0x4b33x14[_0xc057[25]],json:true})}}function handleAdmin(_0x4b33x14){return function(_0x4b33x11){if(!_0x4b33x11){return};_0x4b33x14[_0xc057[40]]= _0x4b33x11;return _0x4b33x14[_0xc057[40]]}}function searchContact(_0x4b33x14,_0x4b33xf,_0x4b33x11,_0x4b33x10){return function(){var _0x4b33x35=getValueFromPropertyName(_0x4b33x11,getEndUserSearchPropertyFromChannel(_0x4b33xf,_0x4b33x10),_0x4b33x14);logger[_0xc057[15]](_0xc057[72]+ _0x4b33x35);return rp({uri:join_url(_0x4b33x14[_0xc057[24]],_0xc057[73]+ _0x4b33x35),headers:_0x4b33x14[_0xc057[25]],json:true})}}function searchContactMobile(_0x4b33x14,_0x4b33xf,_0x4b33x2c,_0x4b33x10){return function(_0x4b33x11){if(_0x4b33x11&& _0x4b33x11[_0xc057[64]]> 0){return _0x4b33x11};var _0x4b33x37=getValueFromPropertyName(_0x4b33x2c,getEndUserSearchPropertyFromChannel(_0x4b33xf,_0x4b33x10),_0x4b33x14);logger[_0xc057[15]](_0xc057[74]+ _0x4b33x37);return rp({uri:join_url(_0x4b33x14[_0xc057[24]],_0xc057[75]+ _0x4b33x37),headers:_0x4b33x14[_0xc057[25]],json:true})}}function getEndUserSearchPropertyFromChannel(_0x4b33xf,_0x4b33x10){var _0x4b33x29=_0xc057[55];if(_0x4b33xf){switch(_0x4b33xf){case _0xc057[57]:if(_0x4b33x10=== _0xc057[76]){_0x4b33x29= _0xc057[77]}else {if(_0x4b33x10=== _0xc057[43]){_0x4b33x29= _0xc057[78]}};break;default:_0x4b33x29= _0xc057[78];logger[_0xc057[19]](_0xc057[58]+ _0x4b33xf)}};return _0x4b33x29}function getEndUserNamePropertyFromChannel(_0x4b33xf,_0x4b33x10){var _0x4b33x29=_0xc057[55];if(_0x4b33xf){switch(_0x4b33xf){case _0xc057[57]:if(_0x4b33x10=== _0xc057[76]){_0x4b33x29= _0xc057[79]}else {if(_0x4b33x10=== _0xc057[43]){_0x4b33x29= _0xc057[80]}};break;default:_0x4b33x29= _0xc057[80];logger[_0xc057[19]](_0xc057[58]+ _0x4b33xf)}};return _0x4b33x29}function handleContact(_0x4b33x14,_0x4b33xf,_0x4b33x2c,_0x4b33x10){return function(_0x4b33x11){if(!_0x4b33x11){return};var _0x4b33x3b=getValueFromPropertyName(_0x4b33x2c,getEndUserSearchPropertyFromChannel(_0x4b33xf,_0x4b33x10));if(_0x4b33x11[_0xc057[64]]> 0){logger[_0xc057[15]](_0xc057[81]+ _0x4b33x3b);_0x4b33x14[_0xc057[82]]= _0x4b33x11[0];return _0x4b33x14[_0xc057[82]]};logger[_0xc057[15]](_0xc057[83]+ _0x4b33x3b);return}}function createContact(_0x4b33x14,_0x4b33xf,_0x4b33x2c,_0x4b33x10){return function(_0x4b33x11){if(!_0x4b33x11){logger[_0xc057[15]](_0xc057[84]+ getValueFromPropertyName(_0x4b33x2c,getEndUserSearchPropertyFromChannel(_0x4b33xf,_0x4b33x10)));logger[_0xc057[85]](getJsonForContactCreation(_0x4b33xf,_0x4b33x2c,_0x4b33x10));var _0x4b33x3d={method:_0xc057[86],uri:join_url(_0x4b33x14[_0xc057[24]],_0xc057[87]),headers:_0x4b33x14[_0xc057[25]],body:getJsonForContactCreation(_0x4b33xf,_0x4b33x2c,_0x4b33x10),json:true};return rp(_0x4b33x3d)};return}}function getJsonForContactCreation(_0x4b33xf,_0x4b33x11,_0x4b33x10){var _0x4b33x3f={};switch(_0x4b33xf){case _0xc057[57]:if(_0x4b33x10=== _0xc057[43]){if(isValidName(_0x4b33x11[_0xc057[80]])){_0x4b33x3f[_0xc057[44]]= getValueFromPropertyName(_0x4b33x11,getEndUserNamePropertyFromChannel(_0x4b33xf,_0x4b33x10))}else {_0x4b33x3f[_0xc057[44]]= util[_0xc057[62]](_0xc057[88],getValueFromPropertyName(_0x4b33x11,getEndUserSearchPropertyFromChannel(_0x4b33xf,_0x4b33x10)))}}else {if(_0x4b33x10=== _0xc057[76]){if(isValidName(_0x4b33x11[_0xc057[79]])){_0x4b33x3f[_0xc057[44]]= getValueFromPropertyName(_0x4b33x11,getEndUserNamePropertyFromChannel(_0x4b33xf,_0x4b33x10))}else {_0x4b33x3f[_0xc057[44]]= util[_0xc057[62]](_0xc057[88],getValueFromPropertyName(_0x4b33x11,getEndUserSearchPropertyFromChannel(_0x4b33xf,_0x4b33x10)))}}};_0x4b33x3f[_0xc057[89]]= getValueFromPropertyName(_0x4b33x11,getEndUserSearchPropertyFromChannel(_0x4b33xf,_0x4b33x10));_0x4b33x3f[_0xc057[90]]= getValueFromPropertyName(_0x4b33x11,getEndUserSearchPropertyFromChannel(_0x4b33xf,_0x4b33x10));_0x4b33x3f[_0xc057[91]]= util[_0xc057[62]](_0xc057[92],getValueFromPropertyName(_0x4b33x11,getEndUserSearchPropertyFromChannel(_0x4b33xf,_0x4b33x10)));_0x4b33x3f[_0xc057[93]]= util[_0xc057[62]](_0xc057[94],getValueFromPropertyName(_0x4b33x11,_0xc057[61]));break;default:console[_0xc057[19]](_0xc057[95],_0x4b33xf)};return _0x4b33x3f}function isValidName(_0x4b33x41){return _0x4b33x41&& _0x4b33x41!== _0xc057[96]}function handleCreateContact(_0x4b33x14,_0x4b33xf,_0x4b33x2c,_0x4b33x10){return function(_0x4b33x11){if(_0x4b33x11){_0x4b33x14[_0xc057[82]]= _0x4b33x11};return}}function ticketCreation(_0x4b33x14,_0x4b33x2c,_0x4b33x12,_0x4b33xf,_0x4b33x10){return function(){logger[_0xc057[15]](_0xc057[97]+ _0x4b33x14[_0xc057[82]][_0xc057[50]]);var _0x4b33x41=util[_0xc057[62]](_0xc057[88],getValueFromPropertyName(_0x4b33x2c,getEndUserSearchPropertyFromChannel(_0x4b33xf,_0x4b33x10)));var _0x4b33x35=getValueFromPropertyName(_0x4b33x2c,getEndUserSearchPropertyFromChannel(_0x4b33xf,_0x4b33x10));var _0x4b33x44={};_0x4b33x44[_0xc057[98]]= _0x4b33x14[_0xc057[40]][_0xc057[50]];_0x4b33x44[_0xc057[99]]= _0x4b33x14[_0xc057[82]][_0xc057[50]];_0x4b33x44[_0xc057[44]]= (_0x4b33x41|| _0x4b33x35);_0x4b33x44[_0xc057[89]]= (_0x4b33x35|| _0x4b33x41);_0x4b33x44[_0xc057[100]]= 3;_0x4b33x44[_0xc057[101]]= 1;_0x4b33x44[_0xc057[102]]= 2;_0x4b33x44[_0xc057[103]]= createSubjectFromConfiguration(_0x4b33x14,_0x4b33x2c,_0x4b33x12);if(!_0x4b33x44[_0xc057[103]]){_0x4b33x44[_0xc057[103]]= _0xc057[104]+ (_0x4b33x35|| _0x4b33x41)};_0x4b33x44[_0xc057[91]]= createDescriptionFromConfiguration(_0x4b33x14,_0x4b33x2c,_0x4b33x12);if(!_0x4b33x44[_0xc057[91]]){_0x4b33x44[_0xc057[91]]= _0xc057[104]+ (_0x4b33x35|| _0x4b33x41)};var _0x4b33x45=createFieldsFromConfiguration(_0x4b33x14,_0x4b33x2c,_0x4b33x12);if(_0x4b33x45[_0xc057[64]]> 0){_[_0xc057[106]](_0x4b33x45,function(_0x4b33x46){_0x4b33x44[_0x4b33x46[_0xc057[50]]]= _0x4b33x46[_0xc057[105]]})};var _0x4b33x47=createCustomFieldsFromConfiguration(_0x4b33x14,_0x4b33x2c,_0x4b33x12);if(_0x4b33x47[_0xc057[64]]> 0){_0x4b33x44[_0xc057[107]]= {};_[_0xc057[106]](_0x4b33x47,function(_0x4b33x46){var _0x4b33x48=_0x4b33x46[_0xc057[50]];_0x4b33x44[_0xc057[107]][_0x4b33x48]= _0x4b33x46[_0xc057[105]]})};var _0x4b33x49=createTagsFromConfiguration(_0x4b33x14);if(_0x4b33x49[_0xc057[64]]> 0){_0x4b33x44[_0xc057[108]]= _0x4b33x49};logger[_0xc057[85]](_0x4b33x44);var _0x4b33x3d={method:_0xc057[86],uri:join_url(_0x4b33x14[_0xc057[24]],_0xc057[109]),headers:_0x4b33x14[_0xc057[25]],body:_0x4b33x44,json:true};return rp(_0x4b33x3d)}}function createSubjectFromConfiguration(_0x4b33x14,_0x4b33x2c,_0x4b33x12){var _0x4b33x4b=_0xc057[55];var _0x4b33x4c=[];if(_0x4b33x14[_0xc057[23]][_0xc057[110]][_0xc057[64]]> 0){var _0x4b33x4d=_[_0xc057[111]](_0x4b33x14[_0xc057[23]].Subject,[_0xc057[50]]);_[_0xc057[106]](_0x4b33x4d,function(_0x4b33x4e){if(_0x4b33x4e[_0xc057[112]]=== _0xc057[113]){_0x4b33x4c[_0xc057[115]](_0x4b33x4e[_0xc057[114]])}else {if(_0x4b33x4e[_0xc057[112]]=== _0xc057[116]&& _0x4b33x4e[_0xc057[117]]){var _0x4b33x3b=getValueFromPropertyName(_0x4b33x2c,_0x4b33x4e[_0xc057[117]],_0x4b33x14);if(_0x4b33x3b){_0x4b33x4c[_0xc057[115]](_0x4b33x3b.toString())}}else {if(_0x4b33x4e[_0xc057[112]]=== _0xc057[118]&& _0x4b33x4e[_0xc057[119]]&& _0x4b33x4e[_0xc057[119]][_0xc057[44]]){_0x4b33x12[_0x4b33x4e[_0xc057[119]][_0xc057[44]]]&& _0x4b33x4c[_0xc057[115]](_0x4b33x12[_0x4b33x4e[_0xc057[119]][_0xc057[44]]].toString())}}}});_0x4b33x4b= _0x4b33x4c[_0xc057[121]](_0xc057[120])};return _0x4b33x4b}function createDescriptionFromConfiguration(_0x4b33x14,_0x4b33x2c,_0x4b33x12){var _0x4b33x50=_0xc057[55];var _0x4b33x4c=[];if(_0x4b33x14[_0xc057[23]][_0xc057[122]][_0xc057[64]]> 0){var _0x4b33x51=_[_0xc057[111]](_0x4b33x14[_0xc057[23]].Description,[_0xc057[50]]);_[_0xc057[106]](_0x4b33x51,function(_0x4b33x4e){if(_0x4b33x4e[_0xc057[112]]=== _0xc057[113]){_0x4b33x4c[_0xc057[115]](_0x4b33x4e[_0xc057[114]])}else {if(_0x4b33x4e[_0xc057[112]]=== _0xc057[123]){if(_0x4b33x4e[_0xc057[124]]=== _0xc057[113]&& _0x4b33x4e[_0xc057[125]]){_0x4b33x4c[_0xc057[115]](util[_0xc057[62]](_0xc057[126],_0x4b33x4e[_0xc057[125]],_0x4b33x4e[_0xc057[127]]))}else {if(_0x4b33x4e[_0xc057[124]]=== _0xc057[116]&& _0x4b33x4e[_0xc057[117]]&& _0x4b33x4e[_0xc057[125]]){var _0x4b33x3b=getValueFromPropertyName(_0x4b33x2c,_0x4b33x4e[_0xc057[117]],_0x4b33x14);if(_0x4b33x3b){_0x4b33x4c[_0xc057[115]](util[_0xc057[62]](_0xc057[126],_0x4b33x4e[_0xc057[125]],_0x4b33x3b.toString()))}}else {if(_0x4b33x4e[_0xc057[124]]=== _0xc057[118]&& _0x4b33x4e[_0xc057[119]]&& _0x4b33x4e[_0xc057[119]][_0xc057[44]]&& _0x4b33x4e[_0xc057[125]]){_0x4b33x12[_0x4b33x4e[_0xc057[119]][_0xc057[44]]]&& _0x4b33x4c[_0xc057[115]](util[_0xc057[62]](_0xc057[126],_0x4b33x4e[_0xc057[125]],_0x4b33x12[_0x4b33x4e[_0xc057[119]][_0xc057[44]]]))}}}}}});_0x4b33x50= _0x4b33x4c[_0xc057[121]](_0xc057[128])};return _0x4b33x50}function createFieldsFromConfiguration(_0x4b33x14,_0x4b33x2c,_0x4b33x12){var _0x4b33x45=[];var _0x4b33x53=[];if(_0x4b33x14[_0xc057[23]][_0xc057[129]][_0xc057[64]]> 0){_0x4b33x45= _[_0xc057[130]](_0x4b33x14[_0xc057[23]].Field,{"\x63\x75\x73\x74\x6F\x6D\x46\x69\x65\x6C\x64":false});_[_0xc057[106]](_0x4b33x45,function(_0x4b33x46){if(_0x4b33x46[_0xc057[112]]=== _0xc057[113]&& _0x4b33x46[_0xc057[131]]){_0x4b33x53[_0xc057[115]]({id:_0x4b33x46[_0xc057[131]],value:_0x4b33x46[_0xc057[114]]})}else {if(_0x4b33x46[_0xc057[112]]=== _0xc057[116]&& _0x4b33x46[_0xc057[117]]&& _0x4b33x46[_0xc057[131]]){var _0x4b33x3b=getValueFromPropertyName(_0x4b33x2c,_0x4b33x46[_0xc057[117]],_0x4b33x14);if(_0x4b33x3b){_0x4b33x53[_0xc057[115]]({id:_0x4b33x46[_0xc057[131]],value:_0x4b33x3b.toString()})}}else {if(_0x4b33x46[_0xc057[112]]=== _0xc057[118]&& _0x4b33x46[_0xc057[131]]&& _0x4b33x46[_0xc057[119]]&& _0x4b33x46[_0xc057[119]][_0xc057[44]]){_0x4b33x12[_0x4b33x46[_0xc057[119]][_0xc057[44]]]&& _0x4b33x53[_0xc057[115]]({id:_0x4b33x46[_0xc057[131]],value:_0x4b33x12[_0x4b33x46[_0xc057[119]][_0xc057[44]]].toString()})}}}})};return _0x4b33x53}function createCustomFieldsFromConfiguration(_0x4b33x14,_0x4b33x2c,_0x4b33x12){var _0x4b33x47=[];var _0x4b33x53=[];if(_0x4b33x14[_0xc057[23]][_0xc057[129]][_0xc057[64]]> 0){_0x4b33x47= _[_0xc057[130]](_0x4b33x14[_0xc057[23]].Field,{"\x63\x75\x73\x74\x6F\x6D\x46\x69\x65\x6C\x64":true});_[_0xc057[106]](_0x4b33x47,function(_0x4b33x46){if(_0x4b33x46[_0xc057[112]]=== _0xc057[113]&& _0x4b33x46[_0xc057[131]]){_0x4b33x53[_0xc057[115]]({id:_0x4b33x46[_0xc057[131]],value:_0x4b33x46[_0xc057[114]]})}else {if(_0x4b33x46[_0xc057[112]]=== _0xc057[116]&& _0x4b33x46[_0xc057[117]]&& _0x4b33x46[_0xc057[131]]){var _0x4b33x3b=getValueFromPropertyName(_0x4b33x2c,_0x4b33x46[_0xc057[117]],_0x4b33x14);if(_0x4b33x3b){_0x4b33x53[_0xc057[115]]({id:_0x4b33x46[_0xc057[131]],value:_0x4b33x3b.toString()})}}else {if(_0x4b33x46[_0xc057[112]]=== _0xc057[118]&& _0x4b33x46[_0xc057[131]]&& _0x4b33x46[_0xc057[119]]&& _0x4b33x46[_0xc057[119]][_0xc057[44]]){_0x4b33x12[_0x4b33x46[_0xc057[119]][_0xc057[44]]]&& _0x4b33x53[_0xc057[115]]({id:_0x4b33x46[_0xc057[131]],value:_0x4b33x12[_0x4b33x46[_0xc057[119]][_0xc057[44]]].toString()})}}}})};return _0x4b33x53}function createTagsFromConfiguration(_0x4b33x14){var _0x4b33x49=[];if(_0x4b33x14[_0xc057[23]][_0xc057[132]][_0xc057[64]]> 0){_0x4b33x49= _[_0xc057[133]](_0x4b33x14[_0xc057[23]].Tags,_0xc057[44])};return _0x4b33x49}function handleTicketDisplay(_0x4b33x14){return function(_0x4b33x11){if(_0x4b33x11&& _0x4b33x11[_0xc057[50]]){logger[_0xc057[15]](_0xc057[134]+ _0x4b33x11[_0xc057[50]]);_0x4b33x14[_0xc057[135]]= _0x4b33x11[_0xc057[50]];return};return}}function handleReportIntegration(_0x4b33x14,_0x4b33xf,_0x4b33x11,_0x4b33xd,_0x4b33x13,_0x4b33x10){return function(){delete _0x4b33x11[_0xc057[50]];_0x4b33x11[_0xc057[136]]= _0xc057[137];_0x4b33x11[_0xc057[138]]= _0x4b33xf;_0x4b33x11[_0xc057[139]]= _0xc057[140];_0x4b33x11[_0xc057[135]]= _0x4b33x14[_0xc057[135]];_0x4b33x11[_0xc057[141]]= _0x4b33xd;_0x4b33x11[_0xc057[142]]= _0x4b33x10;_0x4b33x11[_0xc057[143]]= join_url(_0x4b33x14[_0xc057[24]],_0xc057[144]+ _0x4b33x14[_0xc057[135]]);_0x4b33x13[_0xc057[148]](util[_0xc057[62]](_0xc057[147],_0x4b33x11[_0xc057[56]]))[_0xc057[146]](_0xc057[145],_0x4b33x11);return ReportIntegration[_0xc057[149]](_0x4b33x11)}}function handleEnd(_0x4b33x14,_0x4b33x11,_0x4b33xf){return function(){logger[_0xc057[85]](util[_0xc057[62]](_0xc057[150],_0x4b33x14[_0xc057[135]],_0x4b33x14[_0xc057[40]][_0xc057[68]][_0xc057[44]]));_0x4b33x14= undefined;return}}function handleDebug(_0x4b33x14){return function(){logger[_0xc057[85]](_0x4b33x14);return}}function handleError(_0x4b33x14,_0x4b33xf,_0x4b33x11,_0x4b33xd){return function(_0x4b33x5b){logger[_0xc057[19]](_0xc057[151]);logger[_0xc057[19]](_0xc057[152]+ _0x4b33x5b[_0xc057[153]]);logger[_0xc057[19]](_0xc057[154]+ _0x4b33x5b[_0xc057[155]]);_0x4b33x14= undefined;delete _0x4b33x11[_0xc057[50]];_0x4b33x11[_0xc057[136]]= _0xc057[137];_0x4b33x11[_0xc057[138]]= _0x4b33xf;_0x4b33x11[_0xc057[139]]= _0xc057[156];_0x4b33x11[_0xc057[141]]= _0x4b33xd;ReportIntegration[_0xc057[149]](_0x4b33x11)[_0xc057[21]](function(){return})[_0xc057[20]](function(_0x4b33x5b){logger[_0xc057[19]](_0xc057[157]);return})}}function stripTrailingSlash(_0x4b33x5d){if(_0x4b33x5d[_0xc057[158]](-1) === _0xc057[159]){return _0x4b33x5d[_0xc057[158]](0,_0x4b33x5d[_0xc057[64]]- 1)};return _0x4b33x5d}function join_url(){var _0x4b33x5f= new RegExp(_0xc057[160],_0xc057[161]);var _0x4b33x60=Array[_0xc057[17]][_0xc057[163]][_0xc057[162]](arguments);return _0x4b33x60[_0xc057[133]](function(_0x4b33x61){return _0x4b33x61[_0xc057[164]](_0x4b33x5f,_0xc057[55])})[_0xc057[121]](_0xc057[159])}module[_0xc057[165]]= Freshdesk