server/services/ami/acw/index.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x50e5=['[ACW][syncHangup]\x20%s','syncAttendedTransfer','isNil','secondtransfereruniqueid','transfertargetuniqueid','origtransfereruniqueid','transfereeuniqueid','[ACW][syncAttendedTransfer]\x20%s','transfereruniqueid','transfererlinkedid','[ACW][syncBlindTransfer]\x20%s','syncAgentRingNoAnswer','all','[%s][AUTOPAUSE][AGENT:%s][QUEUE:%]','Auto-Pause','[ACW][syncAgentRingNoAnswer]\x20%s','exports','lodash','moment','../../../config/logger','acw','../rpc/user','../rpc/voiceAgentReport','voiceQueues','agents','timers','channels','syncAgentConnect','bind','syncHangupRequest','hangup','attendedtransfer','blindtransfer','syncBlindTransfer','syncAgentConnectPreview','milliseconds','diff','seconds','updateAcw','lastPauseAt','timer','uniqueid','then','info','[%s][UPDATE][ACWTIME:%s]','catch','error','[%s][UPDATE][ERRORS:%s]','prototype','interface','queue','ACW','mandatoryDisposition','mandatoryDispositionPause','name','resolve','getAgent','voicePause','[%s][START][AGENT:%s][QUEUE:%s]','attended','destlinkedid','savePause','[%s][TIMER:%s][AGENT:%s][QUEUE:%s]','acwTimeout','format','YYYY-MM-DD\x20HH:mm:ss','finally','stopAcw','update','[ACW][STOP]\x20Interface\x20%s\x20doesn\x27t\x20have\x20timer','[ACW][TIMERS]','stringify','[ACW][STOP]\x20%s','message','[ACW][syncAgentConnect]\x20%s','[ACW][syncAgentConnectPreview]\x20%s','isUndefined','[%s][HANGUP:UNIQUEID]','startAcw','linkedid','[%s][HANGUP:LINKEDID]','syncHangup','[%s][HANGUPATTENDEDTRANSFER:UNIQUEID]'];(function(_0x2b9c9f,_0x14bdb7){var _0x91e5e5=function(_0x429f32){while(--_0x429f32){_0x2b9c9f['push'](_0x2b9c9f['shift']());}};_0x91e5e5(++_0x14bdb7);}(_0x50e5,0xb7));var _0x550e=function(_0x558bef,_0x106ae4){_0x558bef=_0x558bef-0x0;var _0x945cb1=_0x50e5[_0x558bef];return _0x945cb1;};'use strict';var _=require(_0x550e('0x0'));var moment=require(_0x550e('0x1'));var ami=require('../ami');var logger=require(_0x550e('0x2'))(_0x550e('0x3'));var RpcUser=require(_0x550e('0x4'));var RpcVoiceAgentReport=require(_0x550e('0x5'));function Acw(_0x40aee6){this[_0x550e('0x6')]=_0x40aee6[_0x550e('0x6')];this[_0x550e('0x7')]=_0x40aee6[_0x550e('0x7')];this[_0x550e('0x8')]=_0x40aee6[_0x550e('0x8')];this[_0x550e('0x9')]={};ami['on']('agentconnect',this[_0x550e('0xa')][_0x550e('0xb')](this));ami['on']('hanguprequest',this[_0x550e('0xc')][_0x550e('0xb')](this));ami['on'](_0x550e('0xd'),this['syncHangup'][_0x550e('0xb')](this));ami['on']('agentringnoanswer',this['syncAgentRingNoAnswer'][_0x550e('0xb')](this));ami['on'](_0x550e('0xe'),this['syncAttendedTransfer'][_0x550e('0xb')](this));ami['on'](_0x550e('0xf'),this[_0x550e('0x10')][_0x550e('0xb')](this));ami['on']('custom:agentConnectPreview',this[_0x550e('0x11')]['bind'](this));}function getDiff(_0x2dc276){var _0x4f5255=moment()[_0x550e('0x12')](0x0);var _0x4c6070=moment(_0x2dc276)[_0x550e('0x12')](0x0);return _0x4f5255[_0x550e('0x13')](_0x4c6070,_0x550e('0x14'));}Acw['prototype'][_0x550e('0x15')]=function(_0x49787c,_0xf28ba7){var _0x49474f=this;var _0x4a5f7a=getDiff(_0x49474f[_0x550e('0x8')][_0x49787c][_0x550e('0x16')]);clearTimeout(_0x49474f['timers'][_0x49787c]['timer']);_0x49474f['timers'][_0x49787c][_0x550e('0x17')]=![];return RpcVoiceAgentReport['update']({'acwtime':_0x4a5f7a},_0x49474f['timers'][_0x49787c][_0x550e('0x18')],_0x49787c)[_0x550e('0x19')](function(_0x6c7178){logger[_0x550e('0x1a')](_0x550e('0x1b'),_0xf28ba7,_0x4a5f7a,_0x6c7178);})[_0x550e('0x1c')](function(_0x3b4dca){logger[_0x550e('0x1d')](_0x550e('0x1e'),_0xf28ba7,_0x3b4dca);})['finally'](function(){delete _0x49474f[_0x550e('0x8')][_0x49787c];});};Acw[_0x550e('0x1f')]['startAcw']=function(_0x4f70bd){try{var _0x3e9822=this;var _0x2663c7=this['channels'][_0x4f70bd][_0x550e('0x20')];var _0xcf3981=this[_0x550e('0x9')][_0x4f70bd][_0x550e('0x21')];var _0x3aa1b8=this[_0x550e('0x6')][_0xcf3981];var _0x56f6a2=![];var _0x707f72=_0x550e('0x22');if(_0x3aa1b8[_0x550e('0x23')]&&_0x3aa1b8[_0x550e('0x24')][_0x550e('0x25')]){_0x56f6a2=!![];_0x707f72=_0x3aa1b8[_0x550e('0x24')][_0x550e('0x25')];}if(!_0x3e9822[_0x550e('0x7')][_0x2663c7]){return Promise[_0x550e('0x26')]();}return RpcUser[_0x550e('0x27')](_0x3e9822[_0x550e('0x7')][_0x2663c7]['id'])[_0x550e('0x19')](function(_0x5e0434){if(!_0x5e0434||_0x5e0434[_0x550e('0x28')]){logger[_0x550e('0x1a')]('[%s][INPAUSE][AGENT:%s][QUEUE:%s]',_0x4f70bd,_0x2663c7,_0xcf3981);return;}logger[_0x550e('0x1a')](_0x550e('0x29'),_0x4f70bd,_0x2663c7,_0xcf3981);var _0x7ae242=_0x3e9822[_0x550e('0x9')][_0x4f70bd][_0x550e('0x2a')]&&_0x3e9822[_0x550e('0x9')][_0x4f70bd][_0x550e('0x2b')]?_0x3e9822[_0x550e('0x9')][_0x4f70bd][_0x550e('0x2b')]:_0x4f70bd;return RpcUser[_0x550e('0x2c')](_0x3e9822[_0x550e('0x7')][_0x2663c7],_0x707f72,_0x7ae242);})[_0x550e('0x19')](function(_0x32fd38){if(_0x56f6a2||!_0x32fd38){return;}_0x3e9822[_0x550e('0x8')][_0x2663c7]={};logger['info'](_0x550e('0x2d'),_0x4f70bd,_0x3e9822[_0x550e('0x6')][_0xcf3981]['acwTimeout'],_0x2663c7,_0xcf3981);_0x3e9822[_0x550e('0x8')][_0x2663c7][_0x550e('0x17')]=setTimeout(_0x3e9822['stopAcw'][_0x550e('0xb')](_0x3e9822,_0x2663c7),_0x3e9822[_0x550e('0x6')][_0xcf3981][_0x550e('0x2e')]*0x3e8);_0x3e9822[_0x550e('0x8')][_0x2663c7][_0x550e('0x16')]=moment()[_0x550e('0x2f')](_0x550e('0x30'));_0x3e9822[_0x550e('0x8')][_0x2663c7]['uniqueid']=_0x4f70bd;_0x3e9822[_0x550e('0x8')][_0x2663c7]['queue']=_0xcf3981;_0x3e9822[_0x550e('0x8')][_0x2663c7][_0x550e('0x15')]=_0x3e9822['updateAcw'][_0x550e('0xb')](_0x3e9822,_0x2663c7,_0x4f70bd);})[_0x550e('0x1c')](function(){logger['error']('[%s][TIMER:%s][AGENT:%s][QUEUE:%s]',_0x4f70bd,_0x3e9822['voiceQueues'][_0xcf3981]['acwTimeout'],_0x2663c7,_0xcf3981);})[_0x550e('0x31')](function(){delete _0x3e9822[_0x550e('0x9')][_0x4f70bd];});}catch(_0x6c42c6){logger['error']('[ACW][START]\x20%s',_0x6c42c6['message']);}};Acw[_0x550e('0x1f')][_0x550e('0x32')]=function(_0x4f44e3){try{var _0x5342bf=this;if(_0x5342bf['timers'][_0x4f44e3]){_0x5342bf[_0x550e('0x8')][_0x4f44e3][_0x550e('0x17')]=![];var _0x252e62=_0x5342bf['timers'][_0x4f44e3]['uniqueid'];var _0x33a720=_0x5342bf[_0x550e('0x8')][_0x4f44e3][_0x550e('0x21')];var _0xb54bf8=_0x5342bf['voiceQueues'][_0x33a720][_0x550e('0x2e')];logger[_0x550e('0x1a')]('[%s][TIMER][STOP][AGENT:%s]',_0x252e62,_0x4f44e3);RpcUser['saveUnpause'](this[_0x550e('0x7')][_0x4f44e3]);RpcVoiceAgentReport[_0x550e('0x33')]({'acwtime':_0xb54bf8,'agentacw':!![]},_0x252e62,_0x4f44e3)[_0x550e('0x19')](function(_0x437716){logger['info'](_0x550e('0x1b'),_0x252e62,_0xb54bf8,_0x437716);})[_0x550e('0x1c')](function(_0x1dc236){logger[_0x550e('0x1d')]('[%s][UPDATE][ERRORS:%s]',_0x252e62,_0x1dc236);});}else{logger[_0x550e('0x1d')](_0x550e('0x34'),_0x4f44e3);if(_0x5342bf[_0x550e('0x8')]){logger[_0x550e('0x1a')](_0x550e('0x35'),JSON[_0x550e('0x36')](_0x5342bf['timers']));}}}catch(_0x2f8cf5){logger[_0x550e('0x1d')](_0x550e('0x37'),_0x2f8cf5[_0x550e('0x38')]);}};Acw[_0x550e('0x1f')]['syncAgentConnect']=function(_0x10f18f){try{if(this[_0x550e('0x6')][_0x10f18f['queue']]&&(this[_0x550e('0x6')][_0x10f18f[_0x550e('0x21')]][_0x550e('0x3')]||this['voiceQueues'][_0x10f18f['queue']][_0x550e('0x23')])){if(this[_0x550e('0x7')][_0x10f18f['interface']]){this[_0x550e('0x9')][_0x10f18f[_0x550e('0x18')]]={'queue':_0x10f18f['queue'],'interface':_0x10f18f[_0x550e('0x20')],'destlinkedid':_0x10f18f[_0x550e('0x2b')]};}}}catch(_0x1a8405){logger[_0x550e('0x1d')](_0x550e('0x39'),_0x1a8405[_0x550e('0x38')]);}};Acw['prototype'][_0x550e('0x11')]=function(_0x56351d){try{if(this[_0x550e('0x6')][_0x56351d[_0x550e('0x21')]]&&(this['voiceQueues'][_0x56351d[_0x550e('0x21')]][_0x550e('0x3')]||this[_0x550e('0x6')][_0x56351d[_0x550e('0x21')]][_0x550e('0x23')])){if(this[_0x550e('0x7')][_0x56351d['interface']]){this[_0x550e('0x9')][_0x56351d[_0x550e('0x18')]]={'queue':_0x56351d[_0x550e('0x21')],'interface':_0x56351d[_0x550e('0x20')]};}}}catch(_0x5a9ef5){logger[_0x550e('0x1d')](_0x550e('0x3a'),_0x5a9ef5[_0x550e('0x38')]);}};Acw[_0x550e('0x1f')][_0x550e('0xc')]=function(_0x343d4b){try{if(this[_0x550e('0x9')][_0x343d4b[_0x550e('0x18')]]&&_[_0x550e('0x3b')](this[_0x550e('0x9')][_0x343d4b[_0x550e('0x18')]][_0x550e('0x2a')])){logger[_0x550e('0x1a')](_0x550e('0x3c'),_0x343d4b[_0x550e('0x18')]);this[_0x550e('0x3d')](_0x343d4b[_0x550e('0x18')]);}else if(this['channels'][_0x343d4b[_0x550e('0x3e')]]&&_[_0x550e('0x3b')](this[_0x550e('0x9')][_0x343d4b[_0x550e('0x3e')]][_0x550e('0x2a')])){logger[_0x550e('0x1a')](_0x550e('0x3f'),_0x343d4b['linkedid']);this[_0x550e('0x3d')](_0x343d4b[_0x550e('0x3e')]);}}catch(_0x23486f){logger['error']('[ACW][syncHangupRequest]\x20%s',_0x23486f['message']);}};Acw[_0x550e('0x1f')][_0x550e('0x40')]=function(_0xe8a979){try{if(this[_0x550e('0x9')][_0xe8a979[_0x550e('0x18')]]&&this[_0x550e('0x9')][_0xe8a979['uniqueid']][_0x550e('0x2a')]){logger[_0x550e('0x1a')](_0x550e('0x41'),_0xe8a979['uniqueid']);this[_0x550e('0x3d')](_0xe8a979['uniqueid']);}else if(this[_0x550e('0x9')][_0xe8a979['linkedid']]&&this[_0x550e('0x9')][_0xe8a979[_0x550e('0x3e')]]['attended']){logger[_0x550e('0x1a')]('[%s][HANGUPATTENDEDTRANSFER:LINKEDID]',_0xe8a979[_0x550e('0x3e')]);this['startAcw'](_0xe8a979[_0x550e('0x3e')]);}}catch(_0x45b188){logger['error'](_0x550e('0x42'),_0x45b188['message']);}};Acw[_0x550e('0x1f')][_0x550e('0x43')]=function(_0x2c8734){try{if(!_[_0x550e('0x44')](this['channels'][_0x2c8734['transfereeuniqueid']])){this[_0x550e('0x3d')](_0x2c8734['transfereeuniqueid']);if(this['channels'][_0x2c8734[_0x550e('0x45')]]){this[_0x550e('0x9')][_0x2c8734[_0x550e('0x45')]][_0x550e('0x2a')]=!![];this[_0x550e('0x9')][_0x2c8734[_0x550e('0x46')]]=this['channels'][_0x2c8734[_0x550e('0x45')]];delete this[_0x550e('0x9')][_0x2c8734[_0x550e('0x45')]];}}else if(!_[_0x550e('0x44')](this[_0x550e('0x9')][_0x2c8734[_0x550e('0x46')]])){this[_0x550e('0x3d')](_0x2c8734[_0x550e('0x46')]);if(this[_0x550e('0x9')][_0x2c8734['origtransfereruniqueid']]){this[_0x550e('0x9')][_0x2c8734[_0x550e('0x47')]][_0x550e('0x2a')]=!![];this[_0x550e('0x9')][_0x2c8734[_0x550e('0x48')]]=this[_0x550e('0x9')][_0x2c8734[_0x550e('0x47')]];delete this[_0x550e('0x9')][_0x2c8734[_0x550e('0x47')]];}}}catch(_0x368cd8){logger['error'](_0x550e('0x49'),_0x368cd8[_0x550e('0x38')]);}};Acw[_0x550e('0x1f')][_0x550e('0x10')]=function(_0x4056fb){try{if(this[_0x550e('0x9')][_0x4056fb[_0x550e('0x4a')]]){logger[_0x550e('0x1a')]('[%s][BLINDTRANSFER:UNIQUEID]',JSON['stringify'](_0x4056fb[_0x550e('0x4a')]));this[_0x550e('0x3d')](_0x4056fb[_0x550e('0x4a')]);}else if(this[_0x550e('0x9')][_0x4056fb[_0x550e('0x4b')]]){logger[_0x550e('0x1a')]('[%s][BLINDTRANSFER:LINKEDID]',JSON[_0x550e('0x36')](_0x4056fb[_0x550e('0x4b')]));this['startAcw'](_0x4056fb['transfererlinkedid']);}}catch(_0xde5985){logger[_0x550e('0x1d')](_0x550e('0x4c'),_0xde5985[_0x550e('0x38')]);}};Acw[_0x550e('0x1f')][_0x550e('0x4d')]=function(_0x3da626){try{if(this[_0x550e('0x6')][_0x3da626['queue']]&&this[_0x550e('0x6')][_0x3da626[_0x550e('0x21')]]['autopause']===_0x550e('0x4e')){if(this[_0x550e('0x7')][_0x3da626[_0x550e('0x20')]]){logger[_0x550e('0x1a')](_0x550e('0x4f'),_0x3da626[_0x550e('0x18')],_0x3da626[_0x550e('0x20')],_0x3da626['queue']);return RpcUser[_0x550e('0x2c')](this[_0x550e('0x7')][_0x3da626[_0x550e('0x20')]],_0x550e('0x50'),_0x3da626[_0x550e('0x18')]);}}}catch(_0x59bf83){logger[_0x550e('0x1d')](_0x550e('0x51'),_0x59bf83['message']);}};module[_0x550e('0x52')]=Acw;