server/services/ami/acw/index.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x032e=['[ACW][syncAgentConnect]\x20%s','acw','mandatoryDisposition','isUndefined','[%s][HANGUP:UNIQUEID]','startAcw','linkedid','[%s][HANGUP:LINKEDID]','[ACW][syncHangupRequest]\x20%s','[%s][HANGUPATTENDEDTRANSFER:UNIQUEID]','isNil','transfereeuniqueid','secondtransfereruniqueid','transfertargetuniqueid','origtransfereruniqueid','[ACW][syncAttendedTransfer]\x20%s','syncBlindTransfer','[%s][BLINDTRANSFER:UNIQUEID]','stringify','transfereruniqueid','transfererlinkedid','[ACW][syncBlindTransfer]\x20%s','autopause','all','[%s][AUTOPAUSE][AGENT:%s][QUEUE:%]','Auto-Pause','[ACW][syncAgentRingNoAnswer]\x20%s','exports','util','moment','../ami','../rpc/user','../rpc/voiceAgentReport','voiceQueues','agents','timers','channels','agentconnect','syncAgentConnect','bind','hanguprequest','syncHangupRequest','hangup','syncHangup','agentringnoanswer','syncAgentRingNoAnswer','attendedtransfer','syncAttendedTransfer','blindtransfer','custom:agentConnectPreview','syncAgentConnectPreview','milliseconds','diff','seconds','prototype','interface','queue','name','Action','QueuePause','then','getAgent','voicePause','info','[%s][START][AGENT:%s][QUEUE:%s]','attended','destlinkedid','savePause','[%s][TIMER:%s][AGENT:%s][QUEUE:%s]','acwTimeout','timer','stopAcw','lastPauseAt','format','YYYY-MM-DD\x20HH:mm:ss','updateAcw','update','uniqueid','catch','error','[%s][INPAUSE][AGENT:%s][QUEUE:%s]','finally','message','[TIMER][STOP][AGENT:%s]','saveUnpause','[%s][UPDATE][ERRORS:%s]','[ACW][TIMERS]','[ACW][STOP]\x20%s'];(function(_0x2c53fb,_0x7d12aa){var _0x292493=function(_0x28076d){while(--_0x28076d){_0x2c53fb['push'](_0x2c53fb['shift']());}};_0x292493(++_0x7d12aa);}(_0x032e,0x124));var _0xe032=function(_0x4243a3,_0x447337){_0x4243a3=_0x4243a3-0x0;var _0x1b2a33=_0x032e[_0x4243a3];return _0x1b2a33;};'use strict';var util=require(_0xe032('0x0'));var _=require('lodash');var moment=require(_0xe032('0x1'));var ami=require(_0xe032('0x2'));var logger=require('../../../config/logger')('acw');var RpcUser=require(_0xe032('0x3'));var RpcVoiceAgentReport=require(_0xe032('0x4'));function Acw(_0x2f44f6){this[_0xe032('0x5')]=_0x2f44f6[_0xe032('0x5')];this[_0xe032('0x6')]=_0x2f44f6[_0xe032('0x6')];this[_0xe032('0x7')]=_0x2f44f6[_0xe032('0x7')];this[_0xe032('0x8')]={};ami['on'](_0xe032('0x9'),this[_0xe032('0xa')][_0xe032('0xb')](this));ami['on'](_0xe032('0xc'),this[_0xe032('0xd')][_0xe032('0xb')](this));ami['on'](_0xe032('0xe'),this[_0xe032('0xf')]['bind'](this));ami['on'](_0xe032('0x10'),this[_0xe032('0x11')][_0xe032('0xb')](this));ami['on'](_0xe032('0x12'),this[_0xe032('0x13')][_0xe032('0xb')](this));ami['on'](_0xe032('0x14'),this['syncBlindTransfer'][_0xe032('0xb')](this));ami['on'](_0xe032('0x15'),this[_0xe032('0x16')][_0xe032('0xb')](this));}function getDiff(_0x4aee44){var _0x311592=moment()[_0xe032('0x17')](0x0);var _0x176547=moment(_0x4aee44)[_0xe032('0x17')](0x0);return _0x311592[_0xe032('0x18')](_0x176547,_0xe032('0x19'));}Acw[_0xe032('0x1a')]['startAcw']=function(_0x231c35){try{var _0x749018=this;var _0x36fb7c=this[_0xe032('0x8')][_0x231c35][_0xe032('0x1b')];var _0x208b00=this['channels'][_0x231c35][_0xe032('0x1c')];var _0x25cedb=this[_0xe032('0x5')][_0x208b00];var _0x41d2a5=![];var _0x208c47='ACW';if(_0x25cedb['mandatoryDisposition']){if(_0x25cedb['mandatoryDispositionPause'][_0xe032('0x1d')]){_0x41d2a5=!![];_0x208c47=_0x25cedb['mandatoryDispositionPause'][_0xe032('0x1d')];}}ami[_0xe032('0x1e')]({'action':_0xe032('0x1f'),'interface':_0x36fb7c,'paused':!![],'reason':_0x208c47})[_0xe032('0x20')](function(_0x288d91){if(_0x749018[_0xe032('0x6')][_0x36fb7c]){return RpcUser[_0xe032('0x21')](_0x749018['agents'][_0x36fb7c]['id'])[_0xe032('0x20')](function(_0x866c81){if(_0x866c81&&!_0x866c81[_0xe032('0x22')]){logger[_0xe032('0x23')](_0xe032('0x24'),_0x231c35,_0x36fb7c,_0x208b00);var _0x33d89a=_0x749018[_0xe032('0x8')][_0x231c35][_0xe032('0x25')]&&_0x749018['channels'][_0x231c35]['destlinkedid']?_0x749018['channels'][_0x231c35][_0xe032('0x26')]:_0x231c35;return RpcUser[_0xe032('0x27')](_0x749018[_0xe032('0x6')][_0x36fb7c],_0x208c47,_0x33d89a)[_0xe032('0x20')](function(_0x2bfe8f){if(!_0x41d2a5){_0x749018[_0xe032('0x7')][_0x36fb7c]={};logger[_0xe032('0x23')](_0xe032('0x28'),_0x231c35,_0x749018[_0xe032('0x5')][_0x208b00][_0xe032('0x29')],_0x36fb7c,_0x208b00);_0x749018['timers'][_0x36fb7c][_0xe032('0x2a')]=setTimeout(_0x749018[_0xe032('0x2b')][_0xe032('0xb')](_0x749018,_0x36fb7c),_0x749018[_0xe032('0x5')][_0x208b00]['acwTimeout']*0x3e8);_0x749018['timers'][_0x36fb7c][_0xe032('0x2c')]=moment()[_0xe032('0x2d')](_0xe032('0x2e'));_0x749018[_0xe032('0x7')][_0x36fb7c]['uniqueid']=_0x231c35;_0x749018['timers'][_0x36fb7c]['queue']=_0x208b00;_0x749018[_0xe032('0x7')][_0x36fb7c][_0xe032('0x2f')]=function(){var _0x5518ac=getDiff(_0x749018[_0xe032('0x7')][_0x36fb7c]['lastPauseAt']);clearTimeout(_0x749018[_0xe032('0x7')][_0x36fb7c][_0xe032('0x2a')]);_0x749018[_0xe032('0x7')][_0x36fb7c][_0xe032('0x2a')]=![];RpcVoiceAgentReport[_0xe032('0x30')]({'acwtime':_0x5518ac},_0x749018['timers'][_0x36fb7c][_0xe032('0x31')],_0x36fb7c)[_0xe032('0x20')](function(_0x319a2f){logger[_0xe032('0x23')]('[%s][UPDATE][ACWTIME:%s]',_0x231c35,_0x5518ac,_0x319a2f);})[_0xe032('0x32')](function(_0x4c86e9){logger[_0xe032('0x33')]('[%s][UPDATE][ERRORS:%s]',_0x231c35,_0x4c86e9);});delete _0x749018[_0xe032('0x7')][_0x36fb7c];};}});}else{logger['info'](_0xe032('0x34'),_0x231c35,_0x36fb7c,_0x208b00);}});}})['catch'](function(_0x3970e1){logger[_0xe032('0x33')]('[%s][TIMER:%s][AGENT:%s][QUEUE:%s]',_0x231c35,_0x749018[_0xe032('0x5')][_0x208b00][_0xe032('0x29')],_0x36fb7c,_0x208b00);})[_0xe032('0x35')](function(){delete _0x749018[_0xe032('0x8')][_0x231c35];});}catch(_0x4e222c){logger[_0xe032('0x33')]('[ACW][START]\x20%s',_0x4e222c[_0xe032('0x36')]);}};Acw[_0xe032('0x1a')]['stopAcw']=function(_0x450ba4){try{var _0x23b790=this;if(_0x23b790['timers'][_0x450ba4]){_0x23b790[_0xe032('0x7')][_0x450ba4][_0xe032('0x2a')]=![];var _0x3cc437=_0x23b790[_0xe032('0x7')][_0x450ba4][_0xe032('0x31')];var _0x42f58a=_0x23b790[_0xe032('0x7')][_0x450ba4][_0xe032('0x1c')];var _0x22651f=_0x23b790[_0xe032('0x5')][_0x42f58a][_0xe032('0x29')];logger[_0xe032('0x23')](_0xe032('0x37'),_0x450ba4);RpcUser[_0xe032('0x38')](this[_0xe032('0x6')][_0x450ba4]);RpcVoiceAgentReport[_0xe032('0x30')]({'acwtime':_0x22651f,'agentacw':!![]},_0x3cc437,_0x450ba4)[_0xe032('0x20')](function(_0x555914){logger[_0xe032('0x23')]('[%s][UPDATE][ACWTIME:%s]',_0x3cc437,_0x22651f,_0x555914);})[_0xe032('0x32')](function(_0x2bcfb4){logger[_0xe032('0x33')](_0xe032('0x39'),_0x3cc437,_0x2bcfb4);});}else{logger[_0xe032('0x33')]('[ACW][STOP]\x20Interface\x20%s\x20doesn\x27t\x20have\x20timer',_0x450ba4);if(_0x23b790[_0xe032('0x7')]){logger['info'](_0xe032('0x3a'),JSON['stringify'](_0x23b790[_0xe032('0x7')]));}}}catch(_0x475355){logger[_0xe032('0x33')](_0xe032('0x3b'),_0x475355['message']);}};Acw[_0xe032('0x1a')]['syncAgentConnect']=function(_0x2b9664){try{if(this[_0xe032('0x5')][_0x2b9664[_0xe032('0x1c')]]&&(this[_0xe032('0x5')][_0x2b9664['queue']]['acw']||this[_0xe032('0x5')][_0x2b9664[_0xe032('0x1c')]]['mandatoryDisposition'])){if(this[_0xe032('0x6')][_0x2b9664[_0xe032('0x1b')]]){this[_0xe032('0x8')][_0x2b9664[_0xe032('0x31')]]={'queue':_0x2b9664[_0xe032('0x1c')],'interface':_0x2b9664['interface'],'destlinkedid':_0x2b9664[_0xe032('0x26')]};}}}catch(_0x7bc08){logger[_0xe032('0x33')](_0xe032('0x3c'),_0x7bc08[_0xe032('0x36')]);}};Acw[_0xe032('0x1a')][_0xe032('0x16')]=function(_0x318f86){try{if(this['voiceQueues'][_0x318f86['queue']]&&(this[_0xe032('0x5')][_0x318f86['queue']][_0xe032('0x3d')]||this[_0xe032('0x5')][_0x318f86[_0xe032('0x1c')]][_0xe032('0x3e')])){if(this[_0xe032('0x6')][_0x318f86[_0xe032('0x1b')]]){this[_0xe032('0x8')][_0x318f86[_0xe032('0x31')]]={'queue':_0x318f86[_0xe032('0x1c')],'interface':_0x318f86['interface']};}}}catch(_0x1549c){logger['error']('[ACW][syncAgentConnectPreview]\x20%s',_0x1549c[_0xe032('0x36')]);}};Acw[_0xe032('0x1a')][_0xe032('0xd')]=function(_0x1e54d3){try{if(this['channels'][_0x1e54d3[_0xe032('0x31')]]&&_[_0xe032('0x3f')](this[_0xe032('0x8')][_0x1e54d3[_0xe032('0x31')]][_0xe032('0x25')])){logger[_0xe032('0x23')](_0xe032('0x40'),_0x1e54d3['uniqueid']);this[_0xe032('0x41')](_0x1e54d3[_0xe032('0x31')]);}else if(this['channels'][_0x1e54d3[_0xe032('0x42')]]&&_[_0xe032('0x3f')](this[_0xe032('0x8')][_0x1e54d3[_0xe032('0x42')]][_0xe032('0x25')])){logger[_0xe032('0x23')](_0xe032('0x43'),_0x1e54d3[_0xe032('0x42')]);this[_0xe032('0x41')](_0x1e54d3[_0xe032('0x42')]);}}catch(_0x3a0253){logger[_0xe032('0x33')](_0xe032('0x44'),_0x3a0253[_0xe032('0x36')]);}};Acw['prototype'][_0xe032('0xf')]=function(_0x53c8b2){try{if(this[_0xe032('0x8')][_0x53c8b2[_0xe032('0x31')]]&&this[_0xe032('0x8')][_0x53c8b2[_0xe032('0x31')]][_0xe032('0x25')]){logger[_0xe032('0x23')](_0xe032('0x45'),_0x53c8b2[_0xe032('0x31')]);this[_0xe032('0x41')](_0x53c8b2[_0xe032('0x31')]);}else if(this[_0xe032('0x8')][_0x53c8b2['linkedid']]&&this[_0xe032('0x8')][_0x53c8b2[_0xe032('0x42')]]['attended']){logger[_0xe032('0x23')]('[%s][HANGUPATTENDEDTRANSFER:LINKEDID]',_0x53c8b2[_0xe032('0x42')]);this[_0xe032('0x41')](_0x53c8b2[_0xe032('0x42')]);}}catch(_0x414243){logger[_0xe032('0x33')]('[ACW][syncHangup]\x20%s',_0x414243[_0xe032('0x36')]);}};Acw[_0xe032('0x1a')][_0xe032('0x13')]=function(_0x21a32f){try{if(!_[_0xe032('0x46')](this[_0xe032('0x8')][_0x21a32f[_0xe032('0x47')]])){this['startAcw'](_0x21a32f[_0xe032('0x47')]);if(this[_0xe032('0x8')][_0x21a32f[_0xe032('0x48')]]){this[_0xe032('0x8')][_0x21a32f[_0xe032('0x48')]][_0xe032('0x25')]=!![];this[_0xe032('0x8')][_0x21a32f[_0xe032('0x49')]]=this[_0xe032('0x8')][_0x21a32f['secondtransfereruniqueid']];delete this[_0xe032('0x8')][_0x21a32f[_0xe032('0x48')]];}}else if(!_[_0xe032('0x46')](this['channels'][_0x21a32f[_0xe032('0x49')]])){this[_0xe032('0x41')](_0x21a32f['transfertargetuniqueid']);if(this[_0xe032('0x8')][_0x21a32f[_0xe032('0x4a')]]){this[_0xe032('0x8')][_0x21a32f[_0xe032('0x4a')]][_0xe032('0x25')]=!![];this[_0xe032('0x8')][_0x21a32f[_0xe032('0x47')]]=this[_0xe032('0x8')][_0x21a32f[_0xe032('0x4a')]];delete this[_0xe032('0x8')][_0x21a32f[_0xe032('0x4a')]];}}}catch(_0x505986){logger[_0xe032('0x33')](_0xe032('0x4b'),_0x505986[_0xe032('0x36')]);}};Acw[_0xe032('0x1a')][_0xe032('0x4c')]=function(_0x4d305b){try{if(this[_0xe032('0x8')][_0x4d305b['transfereruniqueid']]){logger[_0xe032('0x23')](_0xe032('0x4d'),JSON[_0xe032('0x4e')](_0x4d305b[_0xe032('0x4f')]));this[_0xe032('0x41')](_0x4d305b[_0xe032('0x4f')]);}else if(this[_0xe032('0x8')][_0x4d305b[_0xe032('0x50')]]){logger[_0xe032('0x23')]('[%s][BLINDTRANSFER:LINKEDID]',JSON['stringify'](_0x4d305b['transfererlinkedid']));this[_0xe032('0x41')](_0x4d305b[_0xe032('0x50')]);}}catch(_0x889c28){logger[_0xe032('0x33')](_0xe032('0x51'),_0x889c28[_0xe032('0x36')]);}};Acw['prototype'][_0xe032('0x11')]=function(_0x1d66c3){try{if(this[_0xe032('0x5')][_0x1d66c3['queue']]&&this[_0xe032('0x5')][_0x1d66c3['queue']][_0xe032('0x52')]===_0xe032('0x53')){if(this['agents'][_0x1d66c3['interface']]){logger['info'](_0xe032('0x54'),_0x1d66c3['uniqueid'],_0x1d66c3['interface'],_0x1d66c3[_0xe032('0x1c')]);return RpcUser[_0xe032('0x27')](this[_0xe032('0x6')][_0x1d66c3['interface']],_0xe032('0x55'),_0x1d66c3['uniqueid']);}}}catch(_0x2cf342){logger[_0xe032('0x33')](_0xe032('0x56'),_0x2cf342[_0xe032('0x36')]);}};module[_0xe032('0x57')]=Acw;