[motion2.git] / server / services / ami / acw / index.js

// *************************************************************************
// *                                                                       *
// * xCALLY Motion -  The Omnichannel Contact Center                       *
// * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
// *                                                                       *
// *************************************************************************
// *                                                                       *
// * Email: info@xcally.com                                                *
// * Website: https://www.xcally.com                                       *
// *                                                                       *
// *************************************************************************
// *                                                                       *
// * The SOFTWARE PRODUCT is protected by copyright laws and international *
// * copyright treaties, as well as other intellectual property laws and   *
// * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
// *                                                                       *
// *************************************************************************
var _0x0e85=['[%s][TIMER:%s][AGENT:%s][QUEUE:%s]','acwTimeout','timer','stopAcw','lastPauseAt','format','uniqueid','queue','updateAcw','update','catch','error','[%s][UPDATE][ERRORS:%s]','[ACW][START]\x20%s','prototype','[TIMER][STOP][AGENT:%s]','saveUnpause','[%s][UPDATE][ACWTIME:%s]','[ACW][STOP]\x20Interface\x20%s\x20doesn\x27t\x20have\x20timer','stringify','[ACW][STOP]\x20%s','message','acw','[ACW][syncAgentConnect]\x20%s','syncAgentConnectPreview','[ACW][syncAgentConnectPreview]\x20%s','linkedid','isUndefined','attended','[%s][HANGUP:LINKEDID]','startAcw','[%s][HANGUPATTENDEDTRANSFER:UNIQUEID]','[%s][HANGUPATTENDEDTRANSFER:LINKEDID]','isNil','transfertargetuniqueid','secondtransfereruniqueid','origtransfereruniqueid','transfereeuniqueid','transfereruniqueid','[%s][BLINDTRANSFER:UNIQUEID]','transfererlinkedid','[%s][AUTOPAUSE][AGENT:%s][QUEUE:%]','Auto-Pause','[ACW][syncAgentRingNoAnswer]\x20%s','exports','util','lodash','../ami','../../../config/logger','voiceQueues','agents','timers','channels','agentconnect','syncAgentConnect','bind','hanguprequest','syncHangupRequest','hangup','syncHangup','agentringnoanswer','syncAgentRingNoAnswer','attendedtransfer','syncAttendedTransfer','syncBlindTransfer','milliseconds','diff','seconds','interface','ACW','mandatoryDisposition','mandatoryDispositionPause','Action','QueuePause','then','voicePause','info','destlinkedid','savePause'];(function(_0x5b48f6,_0x5bb8bc){var _0x1e735e=function(_0x48be4a){while(--_0x48be4a){_0x5b48f6['push'](_0x5b48f6['shift']());}};_0x1e735e(++_0x5bb8bc);}(_0x0e85,0x7c));var _0x50e8=function(_0x46d0c9,_0x526bfa){_0x46d0c9=_0x46d0c9-0x0;var _0x174506=_0x0e85[_0x46d0c9];return _0x174506;};'use strict';var util=require(_0x50e8('0x0'));var _=require(_0x50e8('0x1'));var moment=require('moment');var ami=require(_0x50e8('0x2'));var logger=require(_0x50e8('0x3'))('acw');var RpcUser=require('../rpc/user');var RpcVoiceAgentReport=require('../rpc/voiceAgentReport');function Acw(_0x236cf3){this['voiceQueues']=_0x236cf3[_0x50e8('0x4')];this[_0x50e8('0x5')]=_0x236cf3[_0x50e8('0x5')];this[_0x50e8('0x6')]=_0x236cf3['timers'];this[_0x50e8('0x7')]={};ami['on'](_0x50e8('0x8'),this[_0x50e8('0x9')][_0x50e8('0xa')](this));ami['on'](_0x50e8('0xb'),this[_0x50e8('0xc')]['bind'](this));ami['on'](_0x50e8('0xd'),this[_0x50e8('0xe')][_0x50e8('0xa')](this));ami['on'](_0x50e8('0xf'),this[_0x50e8('0x10')][_0x50e8('0xa')](this));ami['on'](_0x50e8('0x11'),this[_0x50e8('0x12')]['bind'](this));ami['on']('blindtransfer',this[_0x50e8('0x13')][_0x50e8('0xa')](this));ami['on']('custom:agentConnectPreview',this['syncAgentConnectPreview'][_0x50e8('0xa')](this));}function getDiff(_0x2abda1){var _0x1a4c85=moment()[_0x50e8('0x14')](0x0);var _0x54efd3=moment(_0x2abda1)[_0x50e8('0x14')](0x0);return _0x1a4c85[_0x50e8('0x15')](_0x54efd3,_0x50e8('0x16'));}Acw['prototype']['startAcw']=function(_0x30a872){try{var _0xf02b48=this;var _0x40c184=this[_0x50e8('0x7')][_0x30a872][_0x50e8('0x17')];var _0x1f0338=this['channels'][_0x30a872]['queue'];var _0x441f25=this[_0x50e8('0x4')][_0x1f0338];var _0x40d060=![];var _0x45ce11=_0x50e8('0x18');if(_0x441f25[_0x50e8('0x19')]){if(_0x441f25[_0x50e8('0x1a')]['name']){_0x40d060=!![];_0x45ce11=_0x441f25[_0x50e8('0x1a')]['name'];}}ami[_0x50e8('0x1b')]({'action':_0x50e8('0x1c'),'interface':_0x40c184,'paused':!![],'reason':_0x45ce11})[_0x50e8('0x1d')](function(_0x20f835){if(_0xf02b48[_0x50e8('0x5')][_0x40c184]){return RpcUser['getAgent'](_0xf02b48[_0x50e8('0x5')][_0x40c184]['id'])[_0x50e8('0x1d')](function(_0x58110d){if(_0x58110d&&!_0x58110d[_0x50e8('0x1e')]){logger[_0x50e8('0x1f')]('[%s][START][AGENT:%s][QUEUE:%s]',_0x30a872,_0x40c184,_0x1f0338);var _0x1ce7fc=_0xf02b48[_0x50e8('0x7')][_0x30a872]['attended']&&_0xf02b48['channels'][_0x30a872]['destlinkedid']?_0xf02b48[_0x50e8('0x7')][_0x30a872][_0x50e8('0x20')]:_0x30a872;return RpcUser[_0x50e8('0x21')](_0xf02b48[_0x50e8('0x5')][_0x40c184],_0x45ce11,_0x1ce7fc)[_0x50e8('0x1d')](function(_0x13b6e9){if(!_0x40d060){_0xf02b48['timers'][_0x40c184]={};logger[_0x50e8('0x1f')](_0x50e8('0x22'),_0x30a872,_0xf02b48['voiceQueues'][_0x1f0338][_0x50e8('0x23')],_0x40c184,_0x1f0338);_0xf02b48[_0x50e8('0x6')][_0x40c184][_0x50e8('0x24')]=setTimeout(_0xf02b48[_0x50e8('0x25')]['bind'](_0xf02b48,_0x40c184),_0xf02b48[_0x50e8('0x4')][_0x1f0338]['acwTimeout']*0x3e8);_0xf02b48[_0x50e8('0x6')][_0x40c184][_0x50e8('0x26')]=moment()[_0x50e8('0x27')]('YYYY-MM-DD\x20HH:mm:ss');_0xf02b48[_0x50e8('0x6')][_0x40c184][_0x50e8('0x28')]=_0x30a872;_0xf02b48[_0x50e8('0x6')][_0x40c184][_0x50e8('0x29')]=_0x1f0338;_0xf02b48[_0x50e8('0x6')][_0x40c184][_0x50e8('0x2a')]=function(){var _0x2c6fb3=getDiff(_0xf02b48['timers'][_0x40c184][_0x50e8('0x26')]);clearTimeout(_0xf02b48[_0x50e8('0x6')][_0x40c184]['timer']);_0xf02b48['timers'][_0x40c184][_0x50e8('0x24')]=![];RpcVoiceAgentReport[_0x50e8('0x2b')]({'acwtime':_0x2c6fb3},_0xf02b48[_0x50e8('0x6')][_0x40c184]['uniqueid'],_0x40c184)['then'](function(_0x3e58a9){logger[_0x50e8('0x1f')]('[%s][UPDATE][ACWTIME:%s]',_0x30a872,_0x2c6fb3,_0x3e58a9);})[_0x50e8('0x2c')](function(_0x17c6a5){logger[_0x50e8('0x2d')](_0x50e8('0x2e'),_0x30a872,_0x17c6a5);});delete _0xf02b48['timers'][_0x40c184];};}});}else{logger[_0x50e8('0x1f')]('[%s][INPAUSE][AGENT:%s][QUEUE:%s]',_0x30a872,_0x40c184,_0x1f0338);}});}})[_0x50e8('0x2c')](function(_0x33fc5b){logger[_0x50e8('0x2d')]('[%s][TIMER:%s][AGENT:%s][QUEUE:%s]',_0x30a872,_0xf02b48[_0x50e8('0x4')][_0x1f0338][_0x50e8('0x23')],_0x40c184,_0x1f0338);})['finally'](function(){delete _0xf02b48[_0x50e8('0x7')][_0x30a872];});}catch(_0x1c2fdb){logger[_0x50e8('0x2d')](_0x50e8('0x2f'),_0x1c2fdb['message']);}};Acw[_0x50e8('0x30')][_0x50e8('0x25')]=function(_0x24d3ea){try{var _0x4e2a37=this;if(_0x4e2a37['timers'][_0x24d3ea]){_0x4e2a37[_0x50e8('0x6')][_0x24d3ea][_0x50e8('0x24')]=![];var _0x3f01ee=_0x4e2a37['timers'][_0x24d3ea]['uniqueid'];var _0x5dff99=_0x4e2a37[_0x50e8('0x6')][_0x24d3ea][_0x50e8('0x29')];var _0x2cbee3=_0x4e2a37[_0x50e8('0x4')][_0x5dff99][_0x50e8('0x23')];logger[_0x50e8('0x1f')](_0x50e8('0x31'),_0x24d3ea);RpcUser[_0x50e8('0x32')](this[_0x50e8('0x5')][_0x24d3ea]);RpcVoiceAgentReport[_0x50e8('0x2b')]({'acwtime':_0x2cbee3,'agentacw':!![]},_0x3f01ee,_0x24d3ea)['then'](function(_0x3371a4){logger[_0x50e8('0x1f')](_0x50e8('0x33'),_0x3f01ee,_0x2cbee3,_0x3371a4);})[_0x50e8('0x2c')](function(_0x5dbbe1){logger[_0x50e8('0x2d')](_0x50e8('0x2e'),_0x3f01ee,_0x5dbbe1);});}else{logger[_0x50e8('0x2d')](_0x50e8('0x34'),_0x24d3ea);if(_0x4e2a37[_0x50e8('0x6')]){logger['info']('[ACW][TIMERS]',JSON[_0x50e8('0x35')](_0x4e2a37[_0x50e8('0x6')]));}}}catch(_0x53705e){logger[_0x50e8('0x2d')](_0x50e8('0x36'),_0x53705e[_0x50e8('0x37')]);}};Acw[_0x50e8('0x30')][_0x50e8('0x9')]=function(_0x313e7b){try{if(this[_0x50e8('0x4')][_0x313e7b[_0x50e8('0x29')]]&&(this['voiceQueues'][_0x313e7b[_0x50e8('0x29')]][_0x50e8('0x38')]||this[_0x50e8('0x4')][_0x313e7b[_0x50e8('0x29')]]['mandatoryDisposition'])){if(this[_0x50e8('0x5')][_0x313e7b[_0x50e8('0x17')]]){this[_0x50e8('0x7')][_0x313e7b[_0x50e8('0x28')]]={'queue':_0x313e7b['queue'],'interface':_0x313e7b[_0x50e8('0x17')],'destlinkedid':_0x313e7b['destlinkedid']};}}}catch(_0x4a2619){logger['error'](_0x50e8('0x39'),_0x4a2619[_0x50e8('0x37')]);}};Acw['prototype'][_0x50e8('0x3a')]=function(_0x2007c4){try{if(this[_0x50e8('0x4')][_0x2007c4[_0x50e8('0x29')]]&&(this[_0x50e8('0x4')][_0x2007c4[_0x50e8('0x29')]]['acw']||this[_0x50e8('0x4')][_0x2007c4['queue']][_0x50e8('0x19')])){if(this[_0x50e8('0x5')][_0x2007c4['interface']]){this[_0x50e8('0x7')][_0x2007c4['uniqueid']]={'queue':_0x2007c4[_0x50e8('0x29')],'interface':_0x2007c4[_0x50e8('0x17')]};}}}catch(_0x2e55ed){logger[_0x50e8('0x2d')](_0x50e8('0x3b'),_0x2e55ed[_0x50e8('0x37')]);}};Acw[_0x50e8('0x30')][_0x50e8('0xc')]=function(_0x141bd4){try{if(this[_0x50e8('0x7')][_0x141bd4[_0x50e8('0x28')]]&&_['isUndefined'](this[_0x50e8('0x7')][_0x141bd4[_0x50e8('0x28')]]['attended'])){logger[_0x50e8('0x1f')]('[%s][HANGUP:UNIQUEID]',_0x141bd4[_0x50e8('0x28')]);this['startAcw'](_0x141bd4[_0x50e8('0x28')]);}else if(this[_0x50e8('0x7')][_0x141bd4[_0x50e8('0x3c')]]&&_[_0x50e8('0x3d')](this[_0x50e8('0x7')][_0x141bd4[_0x50e8('0x3c')]][_0x50e8('0x3e')])){logger['info'](_0x50e8('0x3f'),_0x141bd4[_0x50e8('0x3c')]);this[_0x50e8('0x40')](_0x141bd4[_0x50e8('0x3c')]);}}catch(_0x3303f5){logger[_0x50e8('0x2d')]('[ACW][syncHangupRequest]\x20%s',_0x3303f5[_0x50e8('0x37')]);}};Acw[_0x50e8('0x30')][_0x50e8('0xe')]=function(_0x27c80a){try{if(this['channels'][_0x27c80a[_0x50e8('0x28')]]&&this[_0x50e8('0x7')][_0x27c80a[_0x50e8('0x28')]][_0x50e8('0x3e')]){logger[_0x50e8('0x1f')](_0x50e8('0x41'),_0x27c80a[_0x50e8('0x28')]);this['startAcw'](_0x27c80a['uniqueid']);}else if(this['channels'][_0x27c80a[_0x50e8('0x3c')]]&&this[_0x50e8('0x7')][_0x27c80a[_0x50e8('0x3c')]][_0x50e8('0x3e')]){logger[_0x50e8('0x1f')](_0x50e8('0x42'),_0x27c80a['linkedid']);this[_0x50e8('0x40')](_0x27c80a[_0x50e8('0x3c')]);}}catch(_0x460c8e){logger[_0x50e8('0x2d')]('[ACW][syncHangup]\x20%s',_0x460c8e[_0x50e8('0x37')]);}};Acw[_0x50e8('0x30')][_0x50e8('0x12')]=function(_0x1cc5ba){try{if(!_[_0x50e8('0x43')](this[_0x50e8('0x7')][_0x1cc5ba['transfereeuniqueid']])){this[_0x50e8('0x40')](_0x1cc5ba['transfereeuniqueid']);if(this['channels'][_0x1cc5ba['secondtransfereruniqueid']]){this[_0x50e8('0x7')][_0x1cc5ba['secondtransfereruniqueid']][_0x50e8('0x3e')]=!![];this[_0x50e8('0x7')][_0x1cc5ba[_0x50e8('0x44')]]=this[_0x50e8('0x7')][_0x1cc5ba[_0x50e8('0x45')]];delete this[_0x50e8('0x7')][_0x1cc5ba[_0x50e8('0x45')]];}}else if(!_['isNil'](this[_0x50e8('0x7')][_0x1cc5ba[_0x50e8('0x44')]])){this[_0x50e8('0x40')](_0x1cc5ba['transfertargetuniqueid']);if(this['channels'][_0x1cc5ba['origtransfereruniqueid']]){this[_0x50e8('0x7')][_0x1cc5ba[_0x50e8('0x46')]][_0x50e8('0x3e')]=!![];this[_0x50e8('0x7')][_0x1cc5ba[_0x50e8('0x47')]]=this[_0x50e8('0x7')][_0x1cc5ba['origtransfereruniqueid']];delete this[_0x50e8('0x7')][_0x1cc5ba['origtransfereruniqueid']];}}}catch(_0x255b48){logger[_0x50e8('0x2d')]('[ACW][syncAttendedTransfer]\x20%s',_0x255b48['message']);}};Acw['prototype'][_0x50e8('0x13')]=function(_0x3588f0){try{if(this['channels'][_0x3588f0[_0x50e8('0x48')]]){logger[_0x50e8('0x1f')](_0x50e8('0x49'),JSON[_0x50e8('0x35')](_0x3588f0[_0x50e8('0x48')]));this['startAcw'](_0x3588f0[_0x50e8('0x48')]);}else if(this[_0x50e8('0x7')][_0x3588f0[_0x50e8('0x4a')]]){logger['info']('[%s][BLINDTRANSFER:LINKEDID]',JSON[_0x50e8('0x35')](_0x3588f0[_0x50e8('0x4a')]));this[_0x50e8('0x40')](_0x3588f0[_0x50e8('0x4a')]);}}catch(_0x2b59f5){logger[_0x50e8('0x2d')]('[ACW][syncBlindTransfer]\x20%s',_0x2b59f5['message']);}};Acw[_0x50e8('0x30')]['syncAgentRingNoAnswer']=function(_0x1fc530){try{if(this[_0x50e8('0x4')][_0x1fc530['queue']]&&this[_0x50e8('0x4')][_0x1fc530['queue']]['autopause']==='all'){if(this[_0x50e8('0x5')][_0x1fc530[_0x50e8('0x17')]]){logger[_0x50e8('0x1f')](_0x50e8('0x4b'),_0x1fc530['uniqueid'],_0x1fc530['interface'],_0x1fc530[_0x50e8('0x29')]);return RpcUser[_0x50e8('0x21')](this[_0x50e8('0x5')][_0x1fc530[_0x50e8('0x17')]],_0x50e8('0x4c'),_0x1fc530[_0x50e8('0x28')]);}}}catch(_0x42e1dd){logger[_0x50e8('0x2d')](_0x50e8('0x4d'),_0x42e1dd[_0x50e8('0x37')]);}};module[_0x50e8('0x4e')]=Acw;