Built motion from commit (unavailable).|2.5.7
[motion2.git] / server / services / ami / acw / index.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xfd28=['../rpc/voiceAgentReport','voiceQueues','agents','timers','syncAgentConnect','bind','hanguprequest','syncHangup','agentringnoanswer','syncAttendedTransfer','blindtransfer','syncBlindTransfer','custom:agentConnectPreview','syncAgentConnectPreview','milliseconds','diff','seconds','prototype','startAcw','channels','queue','ACW','mandatoryDisposition','mandatoryDispositionPause','name','QueuePause','voicePause','[%s][START][AGENT:%s][QUEUE:%s]','destlinkedid','savePause','then','info','[%s][TIMER:%s][AGENT:%s][QUEUE:%s]','acwTimeout','stopAcw','lastPauseAt','format','YYYY-MM-DD\x20HH:mm:ss','uniqueid','updateAcw','timer','catch','error','[%s][UPDATE][ERRORS:%s]','[%s][INPAUSE][AGENT:%s][QUEUE:%s]','finally','message','[TIMER][STOP][AGENT:%s]','saveUnpause','update','[ACW][STOP]\x20Interface\x20%s\x20doesn\x27t\x20have\x20timer','[ACW][TIMERS]','[ACW][STOP]\x20%s','acw','interface','[ACW][syncAgentConnect]\x20%s','[ACW][syncAgentConnectPreview]\x20%s','syncHangupRequest','isUndefined','attended','[%s][HANGUP:UNIQUEID]','linkedid','[%s][HANGUPATTENDEDTRANSFER:UNIQUEID]','[ACW][syncHangup]\x20%s','isNil','secondtransfereruniqueid','transfertargetuniqueid','origtransfereruniqueid','transfereeuniqueid','[ACW][syncAttendedTransfer]\x20%s','transfereruniqueid','[%s][BLINDTRANSFER:UNIQUEID]','stringify','transfererlinkedid','[%s][BLINDTRANSFER:LINKEDID]','[ACW][syncBlindTransfer]\x20%s','syncAgentRingNoAnswer','autopause','Auto-Pause','lodash','moment','../../../config/logger','../rpc/user'];(function(_0xd85b84,_0x389023){var _0x278fdd=function(_0x48315e){while(--_0x48315e){_0xd85b84['push'](_0xd85b84['shift']());}};_0x278fdd(++_0x389023);}(_0xfd28,0x148));var _0x8fd2=function(_0x5e6ea3,_0x9addd2){_0x5e6ea3=_0x5e6ea3-0x0;var _0x4048b5=_0xfd28[_0x5e6ea3];return _0x4048b5;};'use strict';var util=require('util');var _=require(_0x8fd2('0x0'));var moment=require(_0x8fd2('0x1'));var ami=require('../ami');var logger=require(_0x8fd2('0x2'))('acw');var RpcUser=require(_0x8fd2('0x3'));var RpcVoiceAgentReport=require(_0x8fd2('0x4'));function Acw(_0x4e2108){this['voiceQueues']=_0x4e2108[_0x8fd2('0x5')];this[_0x8fd2('0x6')]=_0x4e2108[_0x8fd2('0x6')];this[_0x8fd2('0x7')]=_0x4e2108[_0x8fd2('0x7')];this['channels']={};ami['on']('agentconnect',this[_0x8fd2('0x8')][_0x8fd2('0x9')](this));ami['on'](_0x8fd2('0xa'),this['syncHangupRequest'][_0x8fd2('0x9')](this));ami['on']('hangup',this[_0x8fd2('0xb')]['bind'](this));ami['on'](_0x8fd2('0xc'),this['syncAgentRingNoAnswer'][_0x8fd2('0x9')](this));ami['on']('attendedtransfer',this[_0x8fd2('0xd')]['bind'](this));ami['on'](_0x8fd2('0xe'),this[_0x8fd2('0xf')][_0x8fd2('0x9')](this));ami['on'](_0x8fd2('0x10'),this[_0x8fd2('0x11')][_0x8fd2('0x9')](this));}function getDiff(_0x1e214c){var _0xf22ae=moment()[_0x8fd2('0x12')](0x0);var _0x2b4611=moment(_0x1e214c)[_0x8fd2('0x12')](0x0);return _0xf22ae[_0x8fd2('0x13')](_0x2b4611,_0x8fd2('0x14'));}Acw[_0x8fd2('0x15')][_0x8fd2('0x16')]=function(_0x596639){try{var _0x20daca=this;var _0x5ef478=this['channels'][_0x596639]['interface'];var _0x3b79f3=this[_0x8fd2('0x17')][_0x596639][_0x8fd2('0x18')];var _0x12e8a3=this['voiceQueues'][_0x3b79f3];var _0xabbeb4=![];var _0x708421=_0x8fd2('0x19');if(_0x12e8a3[_0x8fd2('0x1a')]){if(_0x12e8a3[_0x8fd2('0x1b')]['name']){_0xabbeb4=!![];_0x708421=_0x12e8a3['mandatoryDispositionPause'][_0x8fd2('0x1c')];}}ami['Action']({'action':_0x8fd2('0x1d'),'interface':_0x5ef478,'paused':!![],'reason':_0x708421})['then'](function(_0x1631c6){if(_0x20daca[_0x8fd2('0x6')][_0x5ef478]){return RpcUser['getAgent'](_0x20daca[_0x8fd2('0x6')][_0x5ef478]['id'])['then'](function(_0xd3981f){if(_0xd3981f&&!_0xd3981f[_0x8fd2('0x1e')]){logger['info'](_0x8fd2('0x1f'),_0x596639,_0x5ef478,_0x3b79f3);var _0x2a9c3c=_0x20daca[_0x8fd2('0x17')][_0x596639]['attended']&&_0x20daca[_0x8fd2('0x17')][_0x596639][_0x8fd2('0x20')]?_0x20daca[_0x8fd2('0x17')][_0x596639][_0x8fd2('0x20')]:_0x596639;return RpcUser[_0x8fd2('0x21')](_0x20daca[_0x8fd2('0x6')][_0x5ef478],_0x708421,_0x2a9c3c)[_0x8fd2('0x22')](function(_0x398925){if(!_0xabbeb4){_0x20daca[_0x8fd2('0x7')][_0x5ef478]={};logger[_0x8fd2('0x23')](_0x8fd2('0x24'),_0x596639,_0x20daca[_0x8fd2('0x5')][_0x3b79f3][_0x8fd2('0x25')],_0x5ef478,_0x3b79f3);_0x20daca['timers'][_0x5ef478]['timer']=setTimeout(_0x20daca[_0x8fd2('0x26')][_0x8fd2('0x9')](_0x20daca,_0x5ef478),_0x20daca[_0x8fd2('0x5')][_0x3b79f3]['acwTimeout']*0x3e8);_0x20daca[_0x8fd2('0x7')][_0x5ef478][_0x8fd2('0x27')]=moment()[_0x8fd2('0x28')](_0x8fd2('0x29'));_0x20daca[_0x8fd2('0x7')][_0x5ef478][_0x8fd2('0x2a')]=_0x596639;_0x20daca[_0x8fd2('0x7')][_0x5ef478]['queue']=_0x3b79f3;_0x20daca[_0x8fd2('0x7')][_0x5ef478][_0x8fd2('0x2b')]=function(){var _0x818f61=getDiff(_0x20daca[_0x8fd2('0x7')][_0x5ef478][_0x8fd2('0x27')]);clearTimeout(_0x20daca[_0x8fd2('0x7')][_0x5ef478][_0x8fd2('0x2c')]);_0x20daca['timers'][_0x5ef478]['timer']=![];RpcVoiceAgentReport['update']({'acwtime':_0x818f61},_0x20daca[_0x8fd2('0x7')][_0x5ef478][_0x8fd2('0x2a')],_0x5ef478)[_0x8fd2('0x22')](function(_0xe4987b){logger['info']('[%s][UPDATE][ACWTIME:%s]',_0x596639,_0x818f61,_0xe4987b);})[_0x8fd2('0x2d')](function(_0x3629fe){logger[_0x8fd2('0x2e')](_0x8fd2('0x2f'),_0x596639,_0x3629fe);});delete _0x20daca[_0x8fd2('0x7')][_0x5ef478];};}});}else{logger['info'](_0x8fd2('0x30'),_0x596639,_0x5ef478,_0x3b79f3);}});}})['catch'](function(_0x20a9d0){logger['error'](_0x8fd2('0x24'),_0x596639,_0x20daca['voiceQueues'][_0x3b79f3][_0x8fd2('0x25')],_0x5ef478,_0x3b79f3);})[_0x8fd2('0x31')](function(){delete _0x20daca[_0x8fd2('0x17')][_0x596639];});}catch(_0x52422c){logger[_0x8fd2('0x2e')]('[ACW][START]\x20%s',_0x52422c[_0x8fd2('0x32')]);}};Acw[_0x8fd2('0x15')][_0x8fd2('0x26')]=function(_0x5aaaed){try{var _0x14f382=this;if(_0x14f382[_0x8fd2('0x7')][_0x5aaaed]){_0x14f382[_0x8fd2('0x7')][_0x5aaaed]['timer']=![];var _0x11ef3b=_0x14f382[_0x8fd2('0x7')][_0x5aaaed][_0x8fd2('0x2a')];var _0x4adfa2=_0x14f382[_0x8fd2('0x7')][_0x5aaaed][_0x8fd2('0x18')];var _0x589d97=_0x14f382[_0x8fd2('0x5')][_0x4adfa2][_0x8fd2('0x25')];logger[_0x8fd2('0x23')](_0x8fd2('0x33'),_0x5aaaed);RpcUser[_0x8fd2('0x34')](this[_0x8fd2('0x6')][_0x5aaaed]);RpcVoiceAgentReport[_0x8fd2('0x35')]({'acwtime':_0x589d97,'agentacw':!![]},_0x11ef3b,_0x5aaaed)['then'](function(_0x7c60d){logger['info']('[%s][UPDATE][ACWTIME:%s]',_0x11ef3b,_0x589d97,_0x7c60d);})[_0x8fd2('0x2d')](function(_0xb2c8cc){logger[_0x8fd2('0x2e')](_0x8fd2('0x2f'),_0x11ef3b,_0xb2c8cc);});}else{logger[_0x8fd2('0x2e')](_0x8fd2('0x36'),_0x5aaaed);if(_0x14f382['timers']){logger['info'](_0x8fd2('0x37'),JSON['stringify'](_0x14f382['timers']));}}}catch(_0x1c9962){logger[_0x8fd2('0x2e')](_0x8fd2('0x38'),_0x1c9962[_0x8fd2('0x32')]);}};Acw['prototype'][_0x8fd2('0x8')]=function(_0x1d5458){try{if(this[_0x8fd2('0x5')][_0x1d5458[_0x8fd2('0x18')]]&&(this[_0x8fd2('0x5')][_0x1d5458[_0x8fd2('0x18')]][_0x8fd2('0x39')]||this['voiceQueues'][_0x1d5458[_0x8fd2('0x18')]][_0x8fd2('0x1a')])){if(this[_0x8fd2('0x6')][_0x1d5458[_0x8fd2('0x3a')]]){this[_0x8fd2('0x17')][_0x1d5458[_0x8fd2('0x2a')]]={'queue':_0x1d5458[_0x8fd2('0x18')],'interface':_0x1d5458['interface'],'destlinkedid':_0x1d5458[_0x8fd2('0x20')]};}}}catch(_0x1aabb9){logger[_0x8fd2('0x2e')](_0x8fd2('0x3b'),_0x1aabb9[_0x8fd2('0x32')]);}};Acw[_0x8fd2('0x15')][_0x8fd2('0x11')]=function(_0x592cd6){try{if(this[_0x8fd2('0x5')][_0x592cd6['queue']]&&(this[_0x8fd2('0x5')][_0x592cd6['queue']][_0x8fd2('0x39')]||this[_0x8fd2('0x5')][_0x592cd6[_0x8fd2('0x18')]]['mandatoryDisposition'])){if(this[_0x8fd2('0x6')][_0x592cd6[_0x8fd2('0x3a')]]){this[_0x8fd2('0x17')][_0x592cd6['uniqueid']]={'queue':_0x592cd6[_0x8fd2('0x18')],'interface':_0x592cd6['interface']};}}}catch(_0x46e4b8){logger[_0x8fd2('0x2e')](_0x8fd2('0x3c'),_0x46e4b8[_0x8fd2('0x32')]);}};Acw[_0x8fd2('0x15')][_0x8fd2('0x3d')]=function(_0x154b61){try{if(this[_0x8fd2('0x17')][_0x154b61[_0x8fd2('0x2a')]]&&_[_0x8fd2('0x3e')](this[_0x8fd2('0x17')][_0x154b61[_0x8fd2('0x2a')]][_0x8fd2('0x3f')])){logger[_0x8fd2('0x23')](_0x8fd2('0x40'),_0x154b61[_0x8fd2('0x2a')]);this[_0x8fd2('0x16')](_0x154b61[_0x8fd2('0x2a')]);}else if(this[_0x8fd2('0x17')][_0x154b61['linkedid']]&&_['isUndefined'](this[_0x8fd2('0x17')][_0x154b61[_0x8fd2('0x41')]][_0x8fd2('0x3f')])){logger['info']('[%s][HANGUP:LINKEDID]',_0x154b61[_0x8fd2('0x41')]);this['startAcw'](_0x154b61[_0x8fd2('0x41')]);}}catch(_0x1295c4){logger[_0x8fd2('0x2e')]('[ACW][syncHangupRequest]\x20%s',_0x1295c4[_0x8fd2('0x32')]);}};Acw[_0x8fd2('0x15')]['syncHangup']=function(_0x331ada){try{if(this[_0x8fd2('0x17')][_0x331ada[_0x8fd2('0x2a')]]&&this['channels'][_0x331ada[_0x8fd2('0x2a')]][_0x8fd2('0x3f')]){logger[_0x8fd2('0x23')](_0x8fd2('0x42'),_0x331ada[_0x8fd2('0x2a')]);this[_0x8fd2('0x16')](_0x331ada['uniqueid']);}else if(this['channels'][_0x331ada[_0x8fd2('0x41')]]&&this[_0x8fd2('0x17')][_0x331ada['linkedid']][_0x8fd2('0x3f')]){logger['info']('[%s][HANGUPATTENDEDTRANSFER:LINKEDID]',_0x331ada[_0x8fd2('0x41')]);this[_0x8fd2('0x16')](_0x331ada[_0x8fd2('0x41')]);}}catch(_0x29a00e){logger[_0x8fd2('0x2e')](_0x8fd2('0x43'),_0x29a00e['message']);}};Acw[_0x8fd2('0x15')][_0x8fd2('0xd')]=function(_0x2ece02){try{if(!_[_0x8fd2('0x44')](this[_0x8fd2('0x17')][_0x2ece02['transfereeuniqueid']])){this['startAcw'](_0x2ece02['transfereeuniqueid']);if(this['channels'][_0x2ece02['secondtransfereruniqueid']]){this[_0x8fd2('0x17')][_0x2ece02[_0x8fd2('0x45')]][_0x8fd2('0x3f')]=!![];this[_0x8fd2('0x17')][_0x2ece02[_0x8fd2('0x46')]]=this[_0x8fd2('0x17')][_0x2ece02[_0x8fd2('0x45')]];delete this['channels'][_0x2ece02[_0x8fd2('0x45')]];}}else if(!_['isNil'](this[_0x8fd2('0x17')][_0x2ece02[_0x8fd2('0x46')]])){this['startAcw'](_0x2ece02['transfertargetuniqueid']);if(this[_0x8fd2('0x17')][_0x2ece02[_0x8fd2('0x47')]]){this[_0x8fd2('0x17')][_0x2ece02[_0x8fd2('0x47')]][_0x8fd2('0x3f')]=!![];this['channels'][_0x2ece02[_0x8fd2('0x48')]]=this[_0x8fd2('0x17')][_0x2ece02[_0x8fd2('0x47')]];delete this[_0x8fd2('0x17')][_0x2ece02['origtransfereruniqueid']];}}}catch(_0x9c5a26){logger[_0x8fd2('0x2e')](_0x8fd2('0x49'),_0x9c5a26[_0x8fd2('0x32')]);}};Acw['prototype']['syncBlindTransfer']=function(_0x5e142f){try{if(this[_0x8fd2('0x17')][_0x5e142f[_0x8fd2('0x4a')]]){logger[_0x8fd2('0x23')](_0x8fd2('0x4b'),JSON[_0x8fd2('0x4c')](_0x5e142f['transfereruniqueid']));this[_0x8fd2('0x16')](_0x5e142f[_0x8fd2('0x4a')]);}else if(this['channels'][_0x5e142f[_0x8fd2('0x4d')]]){logger[_0x8fd2('0x23')](_0x8fd2('0x4e'),JSON[_0x8fd2('0x4c')](_0x5e142f[_0x8fd2('0x4d')]));this['startAcw'](_0x5e142f[_0x8fd2('0x4d')]);}}catch(_0x3408ff){logger[_0x8fd2('0x2e')](_0x8fd2('0x4f'),_0x3408ff[_0x8fd2('0x32')]);}};Acw[_0x8fd2('0x15')][_0x8fd2('0x50')]=function(_0x292672){try{if(this[_0x8fd2('0x5')][_0x292672[_0x8fd2('0x18')]]&&this[_0x8fd2('0x5')][_0x292672[_0x8fd2('0x18')]][_0x8fd2('0x51')]==='all'){if(this[_0x8fd2('0x6')][_0x292672[_0x8fd2('0x3a')]]){logger['info']('[%s][AUTOPAUSE][AGENT:%s][QUEUE:%]',_0x292672['uniqueid'],_0x292672[_0x8fd2('0x3a')],_0x292672[_0x8fd2('0x18')]);return RpcUser[_0x8fd2('0x21')](this[_0x8fd2('0x6')][_0x292672[_0x8fd2('0x3a')]],_0x8fd2('0x52'),_0x292672['uniqueid']);}}}catch(_0x349e86){logger[_0x8fd2('0x2e')]('[ACW][syncAgentRingNoAnswer]\x20%s',_0x349e86[_0x8fd2('0x32')]);}};module['exports']=Acw;