Built motion from commit a679711e.|2.6.15
[motion2.git] / server / services / ami / dialer / index.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 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eviewRecallmeReminderInterval=_0x39ac27[_0x7753('0x42')];});}function isNotNull(_0x3772dd){return _0x3772dd!==null&&!_[_0x7753('0x43')](_0x3772dd);}function msgResponse(_0x40bd12,_0x27bd6d,_0x39f811){return{'action':_0x40bd12,'response':_0x27bd6d,'message':_0x39f811,'stack':_0x39f811};}function emit(_0x43ad11,_0x572c53,_0x36d777){io['to'](_0x43ad11)[_0x7753('0x44')](_0x572c53,_0x36d777);}function emitOutboundVoiceQueueSummary(_0x838e05){if(_0x838e05[_0x7753('0x45')]===_0x7753('0x46')){logger['debug'](_0x7753('0x47'),util['inspect'](_0x838e05,{'showHidden':![],'depth':null}));emit(util[_0x7753('0x48')]('voice:queue:%s',_0x838e05['name']),_0x7753('0x49'),_0x838e05);}}function checkGetDataPredictive(_0x3746d7){if(isNotNull(_0x3746d7)&&!_[_0x7753('0x4a')](_0x3746d7)){loggerPredictive[_0x7753('0x4b')](_0x7753('0x4c'));loggerPredictive[_0x7753('0x4b')](_0x7753('0x4d'),_0x3746d7[_0x7753('0x4e')]);loggerPredictive[_0x7753('0x4b')](_0x7753('0x4f'),_0x3746d7[_0x7753('0x50')]);loggerPredictive[_0x7753('0x4b')]('Dropped\x20Timeout:\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20',_0x3746d7[_0x7753('0x51')]);loggerPredictive['info']('Dropped\x20Exit:\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20',_0x3746d7[_0x7753('0x52')]);loggerPredictive[_0x7753('0x4b')](_0x7753('0x53'),_0x3746d7[_0x7753('0x54')]);loggerPredictive[_0x7753('0x4b')](_0x7753('0x55'),_0x3746d7[_0x7753('0x56')]);loggerPredictive[_0x7753('0x4b')](_0x7753('0x57'));if(_0x3746d7[_0x7753('0x4e')]>0x0){if(!_['isUndefined'](_0x3746d7[_0x7753('0x56')])&&_0x3746d7[_0x7753('0x56')]>0x0){return!![];}loggerPredictive[_0x7753('0x4b')]('Avg\x20Talk\x20Time\x20is\x20not\x20enough\x20for\x20predictive');if(!_['isUndefined'](_0x3746d7['predictiveIntervalAvgHoldtime'])&&_0x3746d7['predictiveIntervalAvgHoldtime']>0x0){return!![];}loggerPredictive[_0x7753('0x4b')](_0x7753('0x58'));}else{loggerPredictive[_0x7753('0x4b')](_0x7753('0x59'));}}else{loggerPredictive['info'](_0x7753('0x5a'));}return![];}function mergeDataErlangB(_0x2dfbaf){return function(_0x4e866c){loggerPredictive['info'](_0x7753('0x5b'));loggerPredictive['info']('Scheduled\x20Calls:\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20',_0x4e866c[_0x7753('0x5c')]);loggerPredictive[_0x7753('0x4b')]('One\x20call\x20every:\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20',_0x4e866c[_0x7753('0x5d')]);loggerPredictive[_0x7753('0x4b')](_0x7753('0x5e'),_0x4e866c[_0x7753('0x5f')]);loggerPredictive['info']('Agent\x20Busy\x20Factor:\x20\x20\x20\x20\x20\x20\x20\x20\x20',_0x4e866c[_0x7753('0x60')]);loggerPredictive[_0x7753('0x4b')](_0x7753('0x5e'),_0x4e866c[_0x7753('0x5f')]);loggerPredictive[_0x7753('0x4b')](_0x7753('0x57'));_[_0x7753('0x61')](_0x2dfbaf,_0x4e866c);};}function ifInterval(_0x53ef2f,_0x32ce2e){if(_[_0x7753('0x43')](_0x32ce2e)){return![];}return utils[_0x7753('0x62')](undefined,_0x32ce2e)<_0x53ef2f*0x3c;}function clearPredictiveAttributes(_0x3c8aea){if(_0x3c8aea[_0x7753('0x29')]){_0x3c8aea[_0x7753('0x29')]=undefined;loggerPredictive[_0x7753('0x63')](_0x3c8aea[_0x7753('0x64')],_0x7753('0x65'));}if(_0x3c8aea[_0x7753('0x66')]){_0x3c8aea[_0x7753('0x66')]=undefined;loggerPredictive[_0x7753('0x63')](_0x3c8aea[_0x7753('0x64')],'startPredictive\x20value\x20cleared');}if(_0x3c8aea[_0x7753('0x67')]){clearInterval(_0x3c8aea[_0x7753('0x67')]);_0x3c8aea['handlePredictive']=undefined;loggerPredictive[_0x7753('0x63')](_0x3c8aea['name'],_0x7753('0x68'));}}function loggerCatchPredictive(_0x472a62,_0x14f0f9){return function(_0x27f8dc){loggerPredictive[_0x7753('0x69')](_0x14f0f9[_0x7753('0x64')],_0x472a62);loggerPredictive[_0x7753('0x69')](_0x27f8dc[_0x7753('0x6a')]);clearPredictiveAttributes(_0x14f0f9);};}function loggerCatch(_0x4f9284){return function(_0x2ea058){logger[_0x7753('0x69')](_0x4f9284,util[_0x7753('0x6b')](_0x2ea058,{'showHidden':![],'depth':null}));};}function loggerGetContactDialer(_0x48c62b,_0x36ade6,_0x49edc3){return function(_0x585dd6){utils['checkContactLowerLimitOriginate'](_0x36ade6,_0x49edc3,0x0);logger['error'](_0x48c62b,util[_0x7753('0x6b')](_0x585dd6,{'showHidden':![],'depth':null}));};}function sendMessageReschedule(_0x24d9e3){return function(_0x2a3443){if(isNotNull(_0x2a3443)&&isNotNull(_0x2a3443[0x0])){if(_0x2a3443[0x0][_0x7753('0x6c')]>0x0){_0x24d9e3[_0x7753('0x6d')]=utils[_0x7753('0x6e')][_0x7753('0x6f')];logger[_0x7753('0x4b')](_0x7753('0x70')+_0x24d9e3['name'],_0x2a3443[0x0][_0x7753('0x6c')],_0x7753('0x71'));}else{_0x24d9e3[_0x7753('0x6d')]=utils['CAMPAIGN_STATUS'][_0x7753('0x72')];logger[_0x7753('0x4b')]('[getContactDialer2][Empty]'+_0x24d9e3[_0x7753('0x64')]);}}};}function createObjHistory(_0x335c71,_0x39e16f,_0x5506ee,_0x481aea,_0x2a8fc0){_0x335c71[_0x7753('0x6d')]=_0x5506ee;var _0x4ae735=new Action(_0x335c71,_0x39e16f);var _0x1690e1=new History(_0x4ae735);_0x1690e1[_0x7753('0x73')]=_0x481aea;_0x1690e1[_0x7753('0x74')]=_0x2a8fc0;_0x1690e1[_0x7753('0x75')]=_0x4ae735['starttime'];return _0x1690e1;}function unlockQueueStatus(_0x1b9c1a,_0x1f9825){setTimeout(function(){if(_[_0x7753('0x43')](_0x1b9c1a[_0x7753('0x76')])){loggerBooked[_0x7753('0x69')](_0x7753('0x77'),_0x1f9825);}_0x1b9c1a[_0x7753('0x76')]=!![];loggerBooked[_0x7753('0x4b')](_0x7753('0x78'),_0x1f9825,JSON[_0x7753('0x79')](_[_0x7753('0x7a')](_0x1b9c1a,[_0x7753('0x64'),_0x7753('0x76')])));},0x1f3);}function checkInterval(_0x134f99){return function(){if(!isNotNull(_0x134f99[_0x7753('0x7b')])){_0x134f99[_0x7753('0x6d')]=utils[_0x7753('0x6e')][_0x7753('0x7c')];throw _0x134f99['name']+_0x7753('0x7d');}if(!isNotNull(_0x134f99['Interval'][_0x7753('0x7e')])){_0x134f99[_0x7753('0x6d')]=utils['CAMPAIGN_STATUS'][_0x7753('0x7c')];throw _0x134f99['name']+_0x7753('0x7d');}if(!isNotNull(_['isEmpty'](_0x134f99[_0x7753('0x7b')][_0x7753('0x7e')]))){_0x134f99[_0x7753('0x6d')]=utils[_0x7753('0x6e')]['NULL_INTERVAL'];throw _0x134f99[_0x7753('0x64')]+'\x20INTERVAL_IS_NULL';}};}function checkIsIVRCampaignActive(_0xd4d088){return function(){if(!utils[_0x7753('0x7f')](_0xd4d088)){_0xd4d088[_0x7753('0x6d')]=utils[_0x7753('0x6e')][_0x7753('0x80')];throw _0xd4d088['name']+'\x20NOT\x20Active';}};}function emitCampaignSummary(_0x3ba7c2){if(utils[_0x7753('0x81')](_0x3ba7c2)){emit(util[_0x7753('0x48')]('campaign:ivr:%s',_0x3ba7c2['name']),_0x7753('0x82'),_0x3ba7c2);}}function loggerCatchQueueSummary(_0x29cca1,_0xe61899){return function(_0x3911ed){clearPredictiveAttributes(_0xe61899);emitCampaignSummary(_0xe61899);loggerSyncQueueSummary[_0x7753('0x63')](_0x29cca1,util[_0x7753('0x6b')](_0x3911ed,{'showHidden':![],'depth':null}));};}function notSendMessagesCampaign(_0x266b8b){if(_0x266b8b[_0x7753('0x83')]){if(_0x266b8b[_0x7753('0x84')]===0x0){_0x266b8b[_0x7753('0x83')]=![];_0x266b8b[_0x7753('0x6d')]=utils['CAMPAIGN_STATUS']['INACTIVE'];loggerSyncQueueSummary[_0x7753('0x63')](_0x7753('0x85'),_0x266b8b[_0x7753('0x64')],_0x7753('0x86'));}else{_0x266b8b[_0x7753('0x6d')]=utils[_0x7753('0x6e')]['DISACTIVED'];loggerSyncQueueSummary[_0x7753('0x63')](_0x7753('0x85'),_0x266b8b[_0x7753('0x64')],_0x7753('0x87'));}emitCampaignSummary(_0x266b8b);}}function myreject(_0x489a8c){return function(_0x2b3031){return _0x489a8c(msgResponse(_0x7753('0x88'),_0x7753('0x89'),JSON[_0x7753('0x79')](_0x2b3031)));};}Dialer['prototype'][_0x7753('0x8a')]=function(_0x9abf45){return!_['isUndefined'](_0x9abf45)&&_0x9abf45&&!_['isUndefined'](_0x9abf45[_0x7753('0x64')])&&!_[_0x7753('0x43')](_0x9abf45['active'])&&_0x9abf45[_0x7753('0x8b')]&&(this[_0x7753('0x23')][util['format'](_0x7753('0x8c'),_0x9abf45['name'])][_0x7753('0x8d')]===_0x7753('0x8e')||this[_0x7753('0x23')][util[_0x7753('0x48')](_0x7753('0x8c'),_0x9abf45[_0x7753('0x64')])][_0x7753('0x8d')]===_0x7753('0x8f'));};Dialer[_0x7753('0x90')][_0x7753('0x91')]=function(_0x5a6f2d){var _0x3dddc6=this;return function(){if(!_0x3dddc6[_0x7753('0x8a')](_0x5a6f2d[_0x7753('0x92')])){if(!_0x3dddc6[_0x7753('0x8a')](_0x5a6f2d[_0x7753('0x93')])){_0x5a6f2d['message']=utils['CAMPAIGN_STATUS'][_0x7753('0x94')];throw _0x5a6f2d['name']+_0x7753('0x95');}}};};Dialer[_0x7753('0x90')][_0x7753('0x96')]=function(_0x36c50d,_0x1e37ec,_0x29529f,_0x33830b){var _0x49c13f=this;return function(){var _0x350658=!![];return _0x49c13f['ifTimeIvr'](_0x36c50d,_0x1e37ec,_0x29529f,_0x33830b,_0x350658);};};Dialer[_0x7753('0x90')]['checkIfTimeIntervals']=function(_0x18ba95,_0x37eba1,_0x11d305,_0x589fa1){var _0xfef30a=this;return function(){var _0x51ba09=![];return _0xfef30a['ifTimeIvr'](_0x18ba95[_0x7753('0x7e')],_0x37eba1,_0x11d305,_0x589fa1,_0x51ba09);};};Dialer[_0x7753('0x90')][_0x7753('0x97')]=function(_0x32515a,_0x47066d,_0x3989e3,_0xf0092b,_0x19f9e4){var _0xc16310=[];return new Promise(function(_0x1e37e0,_0x396fc0){if(!isNotNull(_0x32515a)){_0xf0092b['message']=utils[_0x7753('0x6e')]['NULL_INTERVAL'];return _0x396fc0(msgResponse(_0x7753('0x98'),_0x7753('0x99'),_0x3989e3+_0x7753('0x9a')));}if(_[_0x7753('0x4a')](_0x32515a)){_0xf0092b[_0x7753('0x6d')]=utils[_0x7753('0x6e')][_0x7753('0x9b')];return _0x396fc0(msgResponse(_0x7753('0x98'),_0x7753('0x99'),_0x3989e3+_0x7753('0x9c')));}if(_0x47066d&&_['isUndefined'](config[_0x7753('0x9d')][_0x47066d])){_0xf0092b[_0x7753('0x6d')]=utils[_0x7753('0x6e')][_0x7753('0x9e')];return _0x396fc0(msgResponse(_0x7753('0x98'),_0x7753('0x99'),_0x3989e3+_0x7753('0x9f')+_0x47066d));}if(_['isArray'](_0x32515a)){for(var _0x574e1e=0x0;_0x574e1e<_0x32515a['length'];_0x574e1e+=0x1){_0xc16310[_0x7753('0xa0')](ami[_0x7753('0xa1')]({'action':_0x7753('0xa2'),'command':util[_0x7753('0x48')](_0x7753('0xa3'),_0x32515a[_0x574e1e][_0x7753('0xa4')],!_['isUndefined'](config['timezones'][_0x47066d])?_0x47066d:'')})[_0x7753('0x41')](function(_0x43ab70){return _0x43ab70[_0x7753('0xa5')][_0x7753('0xa6')](_0x7753('0xa7'))>=0x0;})[_0x7753('0xa8')](myreject(_0x396fc0)));}}else{_0xc16310[_0x7753('0xa0')](ami[_0x7753('0xa1')]({'action':_0x7753('0xa2'),'command':util[_0x7753('0x48')](_0x7753('0xa3'),_0x32515a,!_[_0x7753('0x43')](config['timezones'][_0x47066d])?_0x47066d:'')})[_0x7753('0x41')](function(_0x4a510c){return _0x4a510c[_0x7753('0xa5')][_0x7753('0xa6')](_0x7753('0xa7'))>=0x0;})['catch'](myreject(_0x396fc0)));}Promise[_0x7753('0xa9')](_0xc16310)['then'](function(_0x410b65){var _0x3b58f8=_['some'](_0x410b65);if(_0x3b58f8){return _0x1e37e0(_0x3b58f8);}else{_0xf0092b['message']=_0x19f9e4?utils['CAMPAIGN_STATUS'][_0x7753('0xaa')]:utils[_0x7753('0x6e')][_0x7753('0xab')];return _0x396fc0(msgResponse(_0x7753('0xac'),_0x7753('0x99'),_0x7753('0xad')+_0x19f9e4+'\x20'+_0x3989e3+_0x7753('0xae')+util[_0x7753('0x6b')](_0x32515a,{'showHidden':![],'depth':null})+_0x7753('0xaf')+_0x47066d));}})[_0x7753('0xa8')](function(_0x54ddb5){return _0x396fc0(msgResponse(_0x7753('0x98'),'Failure',JSON['stringify'](_0x54ddb5)));});});};Dialer[_0x7753('0x90')]['loopCampaigns']=function(){var _0x18866f=this;return cmHopper[_0x7753('0xb0')]({'active':![]},{'where':{'active':!![]}})[_0x7753('0x41')](function(){setInterval(function(){_0x18866f[_0x7753('0xb1')]();},0x3e8);});};Dialer[_0x7753('0x90')][_0x7753('0xb1')]=function(){var _0x27ab94=this;var _0x3e31a9;for(var _0x18ab20 in this[_0x7753('0x21')]){if(typeof this['campaigns'][_0x18ab20]!==_0x7753('0xb2')){_0x3e31a9=this[_0x7753('0x21')][_0x18ab20];if(utils[_0x7753('0x81')](_0x3e31a9)&&utils[_0x7753('0x7f')](_0x3e31a9)){_0x3e31a9[_0x7753('0x83')]=!![];Promise[_0x7753('0xb3')]()[_0x7753('0x41')](checkIsIVRCampaignActive(_0x3e31a9))['then'](checkInterval(_0x3e31a9))['then'](_0x27ab94[_0x7753('0x91')](_0x3e31a9))[_0x7753('0x41')](_0x27ab94['checkIfTime'](_0x3e31a9[_0x7753('0xb4')],_0x3e31a9[_0x7753('0xb5')],_0x3e31a9[_0x7753('0x64')],_0x3e31a9))[_0x7753('0x41')](_0x27ab94['checkIfTimeIntervals'](_0x3e31a9[_0x7753('0x7b')],_0x3e31a9[_0x7753('0xb5')],_0x3e31a9['name'],_0x3e31a9))[_0x7753('0x41')](_0x27ab94['launchHandleIvr'](_0x3e31a9))[_0x7753('0xa8')](loggerCatchQueueSummary(_0x7753('0xb6'),_0x3e31a9));}else{notSendMessagesCampaign(_0x3e31a9);}}}};Dialer[_0x7753('0x90')][_0x7753('0xb7')]=function(_0x261a94){if(_0x261a94[_0x7753('0xb8')]!==_0x7753('0xb9')){clearPredictiveAttributes(_0x261a94);}switch(_0x261a94[_0x7753('0xb8')]){case _0x7753('0xba'):this[_0x7753('0xbb')](_0x261a94,0x1);break;case'power':this[_0x7753('0xbb')](_0x261a94,_0x261a94[_0x7753('0xbc')]);break;case _0x7753('0xb9'):this[_0x7753('0xb9')](_0x261a94);break;case'booked':this[_0x7753('0xbb')](_0x261a94,0x1);break;default:logger[_0x7753('0x69')](_0x7753('0xbd'),_0x261a94[_0x7753('0x64')],_0x7753('0xbe'));}};Dialer[_0x7753('0x90')]['ifTime']=function(_0x49a03f,_0x1ff093){var _0x300ae3=_0x49a03f[_0x7753('0xb5')];var _0x521a08=_0x1ff093?_0x49a03f[_0x7753('0xb4')]:_0x49a03f[_0x7753('0x7b')][_0x7753('0x7e')];logger[_0x7753('0xbf')]('Dialer::ifTime()',_0x521a08,_0x300ae3,_0x49a03f[_0x7753('0x64')],util['format'](_0x7753('0xc0'),_0x49a03f['name'],_0x49a03f['id']));var _0x23b7d7=null;return Interval[_0x7753('0xc1')](_0x521a08,_0x300ae3)[_0x7753('0x41')](function(_0x4d9a7b){if(_0x4d9a7b===!![]){return _0x4d9a7b;}else{_0x49a03f[_0x7753('0x6d')]=_0x1ff093?utils[_0x7753('0x6e')]['OVERTIME_GLOBAL_INTERVAL']:utils[_0x7753('0x6e')][_0x7753('0xab')];_0x23b7d7=msgResponse(_0x7753('0xac'),_0x7753('0x99'),_0x7753('0xad')+_0x1ff093+'\x20'+_0x49a03f['name']+_0x7753('0xae')+util[_0x7753('0x6b')](_0x521a08,{'showHidden':![],'depth':null})+_0x7753('0xaf')+_0x300ae3);}if(_0x23b7d7!==null){logger[_0x7753('0xbf')]('Dialer::ifTime()\x20errResponse\x20NOT\x20NULL:',_0x23b7d7);_0x23b7d7[_0x7753('0xc2')]=_0x1ff093;throw _0x23b7d7;}})['catch'](function(_0x35b821){logger['error'](_0x7753('0xc3'),_0x35b821);throw msgResponse(_0x7753('0x88'),_0x7753('0x89'),util[_0x7753('0x6b')](_0x35b821,{'showHidden':![],'depth':null}));});};Dialer[_0x7753('0x90')][_0x7753('0x2e')]=function(_0x9ecedf){if(this['voiceQueues'][_0x9ecedf[_0x7753('0xc4')]]){if(this[_0x7753('0x28')][_0x9ecedf['uniqueid']]&&this[_0x7753('0x28')][_0x9ecedf[_0x7753('0xc5')]][_0x7753('0x45')]!==_0x7753('0xc6')){this[_0x7753('0xc7')](this[_0x7753('0x20')][_0x9ecedf[_0x7753('0xc4')]]);this[_0x7753('0x28')][_0x9ecedf[_0x7753('0xc5')]]['answertime']=moment()['format'](_0x7753('0xc8'));}}};Dialer[_0x7753('0x90')]['syncAgentComplete']=function(_0x4fc0ba){var _0x4d640a=this[_0x7753('0x28')][_0x4fc0ba['uniqueid']];if(this[_0x7753('0x20')][_0x4fc0ba[_0x7753('0xc4')]]){if(_0x4d640a&&_0x4d640a[_0x7753('0x45')]!==_0x7753('0xc6')){delete this[_0x7753('0x28')][_0x4fc0ba[_0x7753('0xc5')]];this[_0x7753('0x20')][_0x4fc0ba[_0x7753('0xc4')]][_0x7753('0xc9')]+=0x1;var _0x4eea51=new AgentComplete(_0x4d640a,_0x4fc0ba);if(_0x4fc0ba['reason']===_0x7753('0xca')){_0x4eea51[_0x7753('0xcb')]=this[_0x7753('0x20')][_0x4fc0ba['queue']][_0x7753('0xcc')]&&this[_0x7753('0x20')][_0x4fc0ba[_0x7753('0xc4')]][_0x7753('0xcd')]?moment()[_0x7753('0x48')]('YYYY-MM-DD\x20HH:mm:ss'):undefined;}hopperUtils['createHistory'](_0x4eea51)[_0x7753('0xa8')](loggerCatch(_0x7753('0xce')));hopperUtils[_0x7753('0xcf')](_0x4eea51)[_0x7753('0xa8')](loggerCatch('[syncAgentComplete]'));}}};Dialer[_0x7753('0x90')][_0x7753('0x31')]=function(_0x4a3a7f){var _0x104fcf=this['uniqueId'][_0x4a3a7f['uniqueid']];var _0xf2c375=this;var _0xa5eb8a=![];var _0x565118;var _0x4630dd;if(this[_0x7753('0x20')][_0x4a3a7f['queue']]){if(_0x104fcf&&_0x104fcf[_0x7753('0x45')]!=='ivr'){delete this['uniqueId'][_0x4a3a7f['uniqueid']];this[_0x7753('0xc7')](this[_0x7753('0x20')][_0x4a3a7f[_0x7753('0xc4')]]);_0x104fcf[_0x7753('0xd0')]=moment()[_0x7753('0x48')]('YYYY-MM-DD\x20HH:mm:ss');var _0x3de8bc=new QueueCallerAbandon(_0x104fcf,_0x4a3a7f);if(utils[_0x7753('0x62')](_0x104fcf[_0x7753('0xd0')],_0x104fcf[_0x7753('0xd1')])>=_0x104fcf[_0x7753('0xd2')]){this[_0x7753('0x20')][_0x4a3a7f[_0x7753('0xc4')]][_0x7753('0x51')]+=0x1;this['voiceQueues'][_0x4a3a7f['queue']]['outboundDropCallsDayTimeout']+=0x1;this[_0x7753('0x20')][_0x4a3a7f[_0x7753('0xc4')]][_0x7753('0xd3')]+=0x1;_0x3de8bc[_0x7753('0x73')]=0xa;_0x3de8bc[_0x7753('0x74')]=_0x7753('0xd4');_0x3de8bc['dropreason']=_0x7753('0xd5');_0x3de8bc[_0x7753('0xcb')]=this['voiceQueues'][_0x4a3a7f[_0x7753('0xc4')]][_0x7753('0xcc')]?moment()[_0x7753('0x48')](_0x7753('0xc8')):undefined;_0x3de8bc['countdropretry']+=0x1;_0x3de8bc['countglobal']+=0x1;_0x565118=this['voiceQueues'][_0x4a3a7f[_0x7753('0xc4')]][_0x7753('0xd6')];_0x4630dd=this['voiceQueues'][_0x4a3a7f[_0x7753('0xc4')]][_0x7753('0xd7')];hopperUtils[_0x7753('0xd8')](_0x3de8bc,_0x3de8bc[_0x7753('0x73')],_0x104fcf[_0x7753('0xd9')])[_0x7753('0x41')](function(_0x17e58c){_0xa5eb8a=_0x17e58c['additional']==0x1;if(_0x3de8bc[_0x7753('0xda')]>=_0xf2c375[_0x7753('0x20')][_0x4a3a7f[_0x7753('0xc4')]][_0x7753('0xdb')]){_0xf2c375[_0x7753('0xdc')](_0x3de8bc,_0x17e58c[_0x7753('0xdd')]);}else{hopperUtils[_0x7753('0xde')]({'active':![],'countdropretry':_0x3de8bc[_0x7753('0xda')],'scheduledat':moment()['add'](_0xf2c375[_0x7753('0x20')][_0x4a3a7f[_0x7753('0xc4')]][_0x7753('0xd6')],_0x7753('0xdf'))['format']('YYYY-MM-DD\x20HH:mm:ss'),'ContactId':_0x104fcf[_0x7753('0xe0')],'ListId':_0x104fcf['ListId'],'VoiceQueueId':_0x104fcf[_0x7753('0xe1')]||undefined,'CampaignId':_0x104fcf['CampaignId']||undefined})[_0x7753('0xa8')](loggerCatch('[rescheduleContact][Drop]'));var _0xd8a0cd=new History(_0x3de8bc);_0xd8a0cd[_0x7753('0x73')]=0xa;_0xd8a0cd['statedesc']=_0x7753('0xd4');_0xd8a0cd[_0x7753('0xe2')]=moment()[_0x7753('0x48')](_0x7753('0xc8'));_0xd8a0cd[_0x7753('0x75')]=_0xd8a0cd[_0x7753('0xe2')];_0xd8a0cd[_0x7753('0xe3')]=_0x3de8bc[_0x7753('0xe3')];_0xd8a0cd[_0x7753('0xe4')]=_0x3de8bc[_0x7753('0xe4')];hopperUtils['createHistory'](_0xd8a0cd)[_0x7753('0xa8')](loggerCatch('[syncAgentComplete][createHistory][10]'));}})[_0x7753('0x41')](function(){if(_0xa5eb8a)hopperUtils[_0x7753('0xe5')](_0x3de8bc,_0x565118,_0x4630dd)[_0x7753('0x41')](function(){return 0x1;});});}else{this['voiceQueues'][_0x4a3a7f['queue']]['predictiveIntervalDroppedCallsCallersExit']+=0x1;this[_0x7753('0x20')][_0x4a3a7f['queue']][_0x7753('0xe6')]+=0x1;_0x3de8bc[_0x7753('0x73')]=0xb;_0x3de8bc[_0x7753('0x74')]=_0x7753('0xe7');_0x3de8bc['dropreason']=_0x7753('0xe8');_0x3de8bc[_0x7753('0xe9')]+=0x1;_0x3de8bc[_0x7753('0xea')]+=0x1;_0x565118=this[_0x7753('0x20')][_0x4a3a7f['queue']]['dialAbandonedRetryFrequency'];_0x4630dd=this[_0x7753('0x20')][_0x4a3a7f[_0x7753('0xc4')]][_0x7753('0xd7')];hopperUtils[_0x7753('0xd8')](_0x3de8bc,_0x3de8bc[_0x7753('0x73')],_0x104fcf[_0x7753('0xd9')])[_0x7753('0x41')](function(_0x1e7eac){if(_0x3de8bc[_0x7753('0xe9')]>=_0xf2c375[_0x7753('0x20')][_0x4a3a7f[_0x7753('0xc4')]][_0x7753('0xeb')]){_0xf2c375[_0x7753('0xdc')](_0x3de8bc,_0x1e7eac['additional']);}else{hopperUtils[_0x7753('0xde')]({'active':![],'countabandonedretry':_0x3de8bc[_0x7753('0xe9')],'scheduledat':moment()[_0x7753('0xec')](_0xf2c375[_0x7753('0x20')][_0x4a3a7f[_0x7753('0xc4')]][_0x7753('0xed')],_0x7753('0xdf'))['format']('YYYY-MM-DD\x20HH:mm:ss'),'ContactId':_0x104fcf[_0x7753('0xe0')],'ListId':_0x104fcf[_0x7753('0xee')],'VoiceQueueId':_0x104fcf[_0x7753('0xe1')]||undefined,'CampaignId':_0x104fcf['CampaignId']||undefined})[_0x7753('0xa8')](loggerCatch(_0x7753('0xef')));var _0x74ef6a=new History(_0x3de8bc);_0x74ef6a[_0x7753('0x73')]=0xb;_0x74ef6a['statedesc']=_0x7753('0xe7');_0x74ef6a[_0x7753('0xe2')]=moment()['format'](_0x7753('0xc8'));_0x74ef6a['endtime']=_0x74ef6a[_0x7753('0xe2')];_0x74ef6a['calleridname']=_0x3de8bc[_0x7753('0xe3')];_0x74ef6a['calleridnum']=_0x3de8bc['calleridnum'];hopperUtils['createHistory'](_0x74ef6a)[_0x7753('0xa8')](loggerCatch(_0x7753('0xf0')));}})[_0x7753('0x41')](function(){if(_0xa5eb8a)hopperUtils['swapAdditionalPhones'](_0x3de8bc,_0x565118,_0x4630dd)[_0x7753('0x41')](function(){return 0x1;});});}}}};Dialer[_0x7753('0x90')][_0x7753('0x3a')]=function(_0x4054f6){if(this[_0x7753('0x26')][_0x4054f6[_0x7753('0xc5')]]){this[_0x7753('0x26')][_0x4054f6[_0x7753('0xc5')]][_0x7753('0xf1')]=_0x4054f6['channel'];}if(this[_0x7753('0x28')][_0x4054f6[_0x7753('0xc5')]]){this[_0x7753('0x28')][_0x4054f6[_0x7753('0xc5')]]['channel']=_0x4054f6[_0x7753('0xf1')];}};Dialer[_0x7753('0x90')][_0x7753('0xf2')]=function(_0x2decbb){if(!this[_0x7753('0x26')][_0x2decbb[_0x7753('0xf3')]]){return;}var _0x8e830b=this[_0x7753('0x20')][this['actions'][_0x2decbb[_0x7753('0xf3')]][_0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0x7753('0x64'),_0x7753('0x102')])),_0x7753('0x103'),JSON['stringify'](_0x5a8bff[_0x7753('0xfa')]));if(!_[_0x7753('0xf7')](_0x5a8bff)&&_0x5a8bff[_0x7753('0x8d')]==='1'&&_0x5a8bff[_0x7753('0xff')]==='0'&&this[_0x7753('0x22')][_0x5a8bff['stateinterface']][_0x7753('0x102')]){this['agents'][_0x5a8bff[_0x7753('0xf9')]][_0x7753('0x102')]=![];this['queueBooked'][_0xa433d5['actions'][_0x507c1c[_0x7753('0xf3')]]['queue']]=[];this['preview'][_0x7753('0xfb')](_0x5a8bff[_0x7753('0xfa')],_0x5a8bff[_0x7753('0xf9')])[_0x7753('0xa8')](function(_0x3d00ea){logger[_0x7753('0x69')](_0x7753('0x104'),util[_0x7753('0x6b')](_0x3d00ea,{'showHidden':![],'depth':null}));})[_0x7753('0x1d')](function(){_0xa433d5[_0x7753('0xc7')](_0xa433d5[_0x7753('0x20')][_0xa433d5[_0x7753('0x26')][_0x507c1c[_0x7753('0xf3')]][_0x7753('0xc4')]]);setTimeout(function(){_0xa433d5[_0x7753('0x22')][_0x5a8bff[_0x7753('0xf9')]][_0x7753('0x102')]=!![];loggerBooked[_0x7753('0x4b')](_0x7753('0x105'),_0x507c1c[_0x7753('0xf3')],_0x7753('0x101'),JSON[_0x7753('0x79')](_['pick'](_0xa433d5[_0x7753('0x22')][_0x5a8bff[_0x7753('0xf9')]],['name',_0x7753('0x102')])),'contactAgent-idHopper:\x20',JSON['stringify'](_0x5a8bff[_0x7753('0xfa')]));},0xc7);delete _0xa433d5['actions'][_0x507c1c[_0x7753('0xf3')]];unlockQueueStatus(_0x168fca,_0x507c1c[_0x7753('0xf3')]);});}else{loggerBooked['info'](_0x7753('0x106'));this['updateOriginated'](this[_0x7753('0x20')][this[_0x7753('0x26')][_0x507c1c[_0x7753('0xf3')]][_0x7753('0xc4')]]);hopperUtils[_0x7753('0xde')]({'active':![],'ContactId':this[_0x7753('0x26')][_0x507c1c['actionid']][_0x7753('0xe0')],'ListId':this[_0x7753('0x26')][_0x507c1c[_0x7753('0xf3')]][_0x7753('0xee')],'VoiceQueueId':this[_0x7753('0x26')][_0x507c1c[_0x7753('0xf3')]][_0x7753('0xe1')]||undefined,'CampaignId':this['actions'][_0x507c1c[_0x7753('0xf3')]][_0x7753('0xfc')]||undefined})[_0x7753('0xa8')](loggerCatch('[unlock][syncQueueStatusComplete]'));delete this[_0x7753('0x26')][_0x507c1c['actionid']];unlockQueueStatus(_0x168fca);}}else{loggerBooked['info'](_0x7753('0x107'));this[_0x7753('0xc7')](this[_0x7753('0x20')][this[_0x7753('0x26')][_0x507c1c[_0x7753('0xf3')]][_0x7753('0xc4')]]);hopperUtils[_0x7753('0xde')]({'active':![],'ContactId':this[_0x7753('0x26')][_0x507c1c['actionid']]['ContactId'],'ListId':this[_0x7753('0x26')][_0x507c1c[_0x7753('0xf3')]][_0x7753('0xee')],'VoiceQueueId':this['actions'][_0x507c1c[_0x7753('0xf3')]][_0x7753('0xe1')]||undefined,'CampaignId':this['actions'][_0x507c1c[_0x7753('0xf3')]]['CampaignId']||undefined})[_0x7753('0xa8')](loggerCatch('[unlock2][syncQueueStatusComplete]'));delete this[_0x7753('0x26')][_0x507c1c[_0x7753('0xf3')]];unlockQueueStatus(_0x168fca);}}else{loggerBooked[_0x7753('0x4b')](_0x7753('0x108'));this[_0x7753('0xc7')](this[_0x7753('0x20')][this['actions'][_0x507c1c[_0x7753('0xf3')]][_0x7753('0xc4')]]);hopperUtils[_0x7753('0xde')]({'active':![],'ContactId':this[_0x7753('0x26')][_0x507c1c[_0x7753('0xf3')]][_0x7753('0xe0')],'ListId':this['actions'][_0x507c1c[_0x7753('0xf3')]][_0x7753('0xee')],'VoiceQueueId':this['actions'][_0x507c1c[_0x7753('0xf3')]][_0x7753('0xe1')]||undefined,'CampaignId':this[_0x7753('0x26')][_0x507c1c['actionid']][_0x7753('0xfc')]||undefined})['catch'](loggerCatch(_0x7753('0x109')));delete this[_0x7753('0x26')][_0x507c1c['actionid']];unlockQueueStatus(_0x168fca);}};Dialer[_0x7753('0x90')][_0x7753('0x33')]=function(_0x56d2dd){var _0x334bda=this['actions'][_0x56d2dd[_0x7753('0xf3')]];if(_0x334bda){delete this[_0x7753('0x26')][_0x56d2dd['actionid']];_0x334bda[_0x7753('0xd1')]=moment()[_0x7753('0x48')](_0x7753('0xc8'));var _0x840cfe=_0x334bda[_0x7753('0x45')]===_0x7753('0xc6')?this['campaigns'][_0x334bda[_0x7753('0xc4')]]:this[_0x7753('0x20')][_0x334bda[_0x7753('0x10a')]()];if(_0x56d2dd[_0x7753('0x10b')]!=='Success'){this[_0x7753('0xc7')](_0x840cfe);return this[_0x7753('0x10c')](_0x334bda,_0x840cfe,_0x56d2dd)[_0x7753('0xa8')](loggerCatch(_0x7753('0x10d')));}this[_0x7753('0x28')][_0x56d2dd[_0x7753('0xc5')]]=_0x334bda;}};Dialer[_0x7753('0x90')][_0x7753('0x10e')]=function(_0x21a1eb){var _0x50ecc6=this;var _0x214881=this[_0x7753('0x28')][_0x21a1eb[_0x7753('0xc5')]];var _0x5582cc;if(!_[_0x7753('0xf7')](_0x21a1eb)&&!_[_0x7753('0xf7')](_0x21a1eb['variable'])&&!_['isNil'](_0x21a1eb['variable'][_0x7753('0x10f')])&&_0x21a1eb['exten']===_0x7753('0x110')&&_0x214881){if(_0x214881[_0x7753('0x45')]!==_0x7753('0xc6')&&this[_0x7753('0x20')][_0x214881[_0x7753('0xc4')]][_0x7753('0x111')]&&_0x21a1eb[_0x7753('0x112')]===_0x7753('0x113')){delete this[_0x7753('0x28')][_0x21a1eb[_0x7753('0xc5')]];this[_0x7753('0xc7')](this[_0x7753('0x20')][_0x214881['queue']]);this['voiceQueues'][_0x214881[_0x7753('0xc4')]][_0x7753('0xc9')]+=0x1;this[_0x7753('0x20')][_0x214881[_0x7753('0xc4')]][_0x7753('0x114')]+=0x1;_0x5582cc=new Hangup(_0x214881,_0x21a1eb);_0x5582cc[_0x7753('0x73')]=0x12;_0x5582cc[_0x7753('0x74')]=_0x7753('0x115');_0x5582cc[_0x7753('0x116')]=_0x7753('0x117');ami[_0x7753('0x44')]('custom:amd',ut[_0x7753('0x118')](_0x5582cc,'amd'));this[_0x7753('0x119')](_0x5582cc,'[syncHangupInAMD][createHistory]',_0x7753('0x11a'));}if(_0x214881[_0x7753('0x45')]!==_0x7753('0xc6')&&this[_0x7753('0x20')][_0x214881[_0x7753('0xc4')]]['dialAMDActive']&&_0x21a1eb[_0x7753('0x112')]===_0x7753('0x11b')){return new Promise(function(_0x5d0481,_0x1930e7){delete _0x50ecc6['uniqueId'][_0x21a1eb[_0x7753('0xc5')]];_0x50ecc6['updateOriginated'](_0x50ecc6[_0x7753('0x20')][_0x214881[_0x7753('0xc4')]]);_0x50ecc6['voiceQueues'][_0x214881[_0x7753('0xc4')]][_0x7753('0xc9')]+=0x1;_0x50ecc6[_0x7753('0x20')][_0x214881['queue']][_0x7753('0x114')]+=0x1;var _0x4eb6e2=_0x50ecc6[_0x7753('0x20')][_0x214881[_0x7753('0xc4')]];var _0x40a90d=new Hangup(_0x214881,_0x21a1eb);_0x40a90d['state']=0x13;_0x40a90d[_0x7753('0x74')]=_0x7753('0x11c');_0x40a90d['membername']='AMD';_0x40a90d[_0x7753('0x11d')]+=0x1;_0x40a90d[_0x7753('0xea')]+=0x1;_0x40a90d['amd']=!![];ami[_0x7753('0x44')]('custom:amd',ut[_0x7753('0x118')](_0x40a90d,_0x7753('0x11e')));hopperUtils[_0x7753('0x11f')](_0x40a90d)[_0x7753('0xa8')](loggerCatch(_0x7753('0x120')));if(_0x40a90d[_0x7753('0x121')]+_0x40a90d[_0x7753('0x122')]+_0x40a90d[_0x7753('0x123')]+_0x40a90d[_0x7753('0x124')]+_0x40a90d[_0x7753('0xda')]+_0x40a90d[_0x7753('0xe9')]+_0x40a90d[_0x7753('0x11d')]+_0x40a90d['countagentrejectretry']>=_0x4eb6e2[_0x7753('0x125')]){_0x50ecc6[_0x7753('0x126')](_0x40a90d,_0x5d0481,_0x1930e7,_0x7753('0x127'));}else{if(_0x40a90d[_0x7753('0x11d')]>=_0x4eb6e2[_0x7753('0x128')]){_0x50ecc6[_0x7753('0x129')](_0x40a90d,_0x5d0481,_0x1930e7,_0x7753('0x12a'));}else{hopperUtils[_0x7753('0xde')]({'active':![],'countmachineretry':_0x40a90d[_0x7753('0x11d')],'scheduledat':moment()[_0x7753('0xec')](_0x4eb6e2[_0x7753('0x12b')],_0x7753('0xdf'))[_0x7753('0x48')]('YYYY-MM-DD\x20HH:mm:ss'),'ContactId':_0x40a90d[_0x7753('0xe0')],'ListId':_0x40a90d['ListId'],'VoiceQueueId':_0x40a90d['VoiceQueueId']||undefined,'CampaignId':_0x40a90d[_0x7753('0xfc')]||undefined})[_0x7753('0xa8')](loggerCatch(_0x7753('0x12c')));_0x5d0481({'reschedule':0x1});}}});}if(_0x214881[_0x7753('0x45')]==='ivr'&&this[_0x7753('0x21')][_0x214881[_0x7753('0xc4')]][_0x7753('0x111')]&&_0x21a1eb[_0x7753('0x112')]==='HANGUP'){delete this[_0x7753('0x28')][_0x21a1eb[_0x7753('0xc5')]];this[_0x7753('0xc7')](this[_0x7753('0x21')][_0x214881[_0x7753('0xc4')]]);_0x5582cc=new Hangup(_0x214881,_0x21a1eb);_0x5582cc[_0x7753('0x73')]=0x12;_0x5582cc[_0x7753('0x74')]=_0x7753('0x115');_0x5582cc['membername']=_0x7753('0x117');ami[_0x7753('0x44')](_0x7753('0x12d'),ut[_0x7753('0x118')](_0x5582cc,_0x7753('0x11e')));this[_0x7753('0x119')](_0x5582cc,_0x7753('0x12e'),'[syncHangupInAMDIvr]');}if(_0x214881[_0x7753('0x45')]===_0x7753('0xc6')&&this[_0x7753('0x21')][_0x214881[_0x7753('0xc4')]][_0x7753('0x111')]&&_0x21a1eb['value']===_0x7753('0x11b')){return new Promise(function(_0x304c51,_0x4fe865){delete _0x50ecc6[_0x7753('0x28')][_0x21a1eb['uniqueid']];_0x50ecc6['updateOriginated'](_0x50ecc6[_0x7753('0x21')][_0x214881[_0x7753('0xc4')]]);_0x50ecc6[_0x7753('0x21')][_0x214881[_0x7753('0xc4')]][_0x7753('0xc9')]+=0x1;_0x50ecc6[_0x7753('0x21')][_0x214881[_0x7753('0xc4')]]['outboundAnswerAgiCallsDay']+=0x1;var _0x4b47ab=_0x50ecc6[_0x7753('0x21')][_0x214881[_0x7753('0xc4')]];var _0x25a225=new Hangup(_0x214881,_0x21a1eb);_0x25a225[_0x7753('0x73')]=0x13;_0x25a225[_0x7753('0x74')]='Machine';_0x25a225['membername']=_0x7753('0x117');_0x25a225['countmachineretry']+=0x1;_0x25a225[_0x7753('0xea')]+=0x1;_0x25a225[_0x7753('0x11e')]=!![];ami[_0x7753('0x44')]('custom:amd',ut[_0x7753('0x118')](_0x25a225,_0x7753('0x11e')));hopperUtils[_0x7753('0x11f')](_0x25a225)[_0x7753('0xa8')](loggerCatch(_0x7753('0x120')));if(_0x25a225['countbusyretry']+_0x25a225[_0x7753('0x122')]+_0x25a225[_0x7753('0x123')]+_0x25a225[_0x7753('0x124')]+_0x25a225[_0x7753('0xda')]+_0x25a225[_0x7753('0xe9')]+_0x25a225[_0x7753('0x11d')]+_0x25a225[_0x7753('0x12f')]>=_0x4b47ab[_0x7753('0x125')]){_0x50ecc6[_0x7753('0x126')](_0x25a225,_0x304c51,_0x4fe865,_0x7753('0x127'));}else{if(_0x25a225['countmachineretry']>=_0x4b47ab[_0x7753('0x128')]){_0x50ecc6[_0x7753('0x129')](_0x25a225,_0x304c51,_0x4fe865,_0x7753('0x12a'));}else{hopperUtils['rescheduleContact']({'active':![],'countmachineretry':_0x25a225[_0x7753('0x11d')],'scheduledat':moment()[_0x7753('0xec')](_0x4b47ab[_0x7753('0x12b')],_0x7753('0xdf'))[_0x7753('0x48')](_0x7753('0xc8')),'ContactId':_0x25a225[_0x7753('0xe0')],'ListId':_0x25a225['ListId'],'VoiceQueueId':_0x25a225[_0x7753('0xe1')]||undefined,'CampaignId':_0x25a225[_0x7753('0xfc')]||undefined})[_0x7753('0xa8')](loggerCatch('[rescheduleContact][Machine]'));_0x304c51({'reschedule':0x1});}}});}}};Dialer[_0x7753('0x90')][_0x7753('0x38')]=function(_0x3fad26){var _0x37dbab=this['uniqueId'][_0x3fad26[_0x7753('0xc5')]];var _0x5ea8be;if(_0x37dbab&&_0x37dbab[_0x7753('0x45')]==='ivr'){delete this[_0x7753('0x28')][_0x3fad26['uniqueid']];this[_0x7753('0xc7')](this[_0x7753('0x21')][_0x37dbab[_0x7753('0xc4')]]);this[_0x7753('0x21')][_0x37dbab[_0x7753('0xc4')]][_0x7753('0x130')]+=0x1;_0x5ea8be=new Hangup(_0x37dbab,_0x3fad26);hopperUtils['createHistory'](_0x5ea8be)['catch'](loggerCatch(_0x7753('0x131')));hopperUtils[_0x7753('0xcf')](_0x5ea8be)[_0x7753('0xa8')](loggerCatch(_0x7753('0x132')));}if(_0x37dbab&&_0x37dbab[_0x7753('0x45')]!==_0x7753('0xc6')&&isNotNull(this[_0x7753('0x20')][_0x37dbab[_0x7753('0xc4')]][_0x7753('0x133')])){delete this['uniqueId'][_0x3fad26['uniqueid']];this[_0x7753('0xc7')](this[_0x7753('0x20')][_0x37dbab[_0x7753('0xc4')]]);this[_0x7753('0x20')][_0x37dbab[_0x7753('0xc4')]][_0x7753('0xc9')]+=0x1;this[_0x7753('0x20')][_0x37dbab[_0x7753('0xc4')]][_0x7753('0x114')]+=0x1;_0x5ea8be=new Hangup(_0x37dbab,_0x3fad26);_0x5ea8be['state']=0x10;_0x5ea8be[_0x7753('0x74')]=_0x7753('0x134');_0x5ea8be[_0x7753('0x116')]=_0x7753('0x135');hopperUtils[_0x7753('0x11f')](_0x5ea8be)[_0x7753('0xa8')](loggerCatch(_0x7753('0x131')));hopperUtils[_0x7753('0xcf')](_0x5ea8be)['catch'](loggerCatch(_0x7753('0x132')));}if(_0x37dbab&&_0x37dbab[_0x7753('0x45')]!=='ivr'&&!isNotNull(this[_0x7753('0x20')][_0x37dbab[_0x7753('0xc4')]][_0x7753('0x133')])){delete this[_0x7753('0x28')][_0x3fad26['uniqueid']];this[_0x7753('0xc7')](this[_0x7753('0x20')][_0x37dbab[_0x7753('0xc4')]]);this[_0x7753('0x20')][_0x37dbab[_0x7753('0xc4')]][_0x7753('0x136')]+=0x1;_0x5ea8be=new Hangup(_0x37dbab,_0x3fad26);_0x5ea8be[_0x7753('0x73')]=0xc;_0x5ea8be[_0x7753('0x74')]=_0x3fad26[_0x7753('0x137')];_0x5ea8be[_0x7753('0x116')]='Unknow';hopperUtils[_0x7753('0x11f')](_0x5ea8be)[_0x7753('0xa8')](loggerCatch('[syncHangupIvr][createHistory]'));hopperUtils[_0x7753('0xcf')](_0x5ea8be)[_0x7753('0xa8')](loggerCatch(_0x7753('0x132')));}};Dialer[_0x7753('0x90')][_0x7753('0xb')]=function(_0x5e7d53){var _0x342c7d=this;if(!_0x342c7d[_0x7753('0x138')][_0x5e7d53[_0x7753('0x64')]]){_0x342c7d[_0x7753('0x138')][_0x5e7d53[_0x7753('0x64')]]={'running':![]};}else if(_0x342c7d[_0x7753('0x138')][_0x5e7d53[_0x7753('0x64')]][_0x7753('0x139')]===!![]){return;}else if(_0x342c7d[_0x7753('0x138')][_0x5e7d53['name']][_0x7753('0x139')]===![]){_0x342c7d[_0x7753('0x138')][_0x5e7d53['name']][_0x7753('0x139')]=!![];}var _0x1df937=_0x342c7d[_0x7753('0x20')][_0x5e7d53['name']];var _0x3d8081=_0x1df937['message']!==utils[_0x7753('0x6e')]['INACTIVE'];var _0x5de821=utils['isPreviewCampaign'](_0x1df937);_0x1df937[_0x7753('0x13a')]=utils[_0x7753('0x13b')](_0x1df937,_0x342c7d['trunks']);Promise[_0x7753('0xb3')]()[_0x7753('0x41')](function(){if(_0x1df937[_0x7753('0x13a')]===utils[_0x7753('0x6e')][_0x7753('0x80')]){if(_0x3d8081){clearPredictiveAttributes(_0x1df937);_0x5e7d53[_0x7753('0x66')]=undefined;_0x5e7d53['startProgressive']=undefined;}if(_0x1df937['statusMessage']===utils['CAMPAIGN_STATUS']['INACTIVE']){_0x5e7d53[_0x7753('0x13c')]=0x0;_0x5e7d53[_0x7753('0xff')]=0x0;_0x5e7d53[_0x7753('0x13d')]=0x0;_0x5e7d53[_0x7753('0x13e')]=0x0;_0x5e7d53['pTalking']=0x0;}}else if(_0x1df937[_0x7753('0x13a')]===utils[_0x7753('0x6e')][_0x7753('0x13f')]&&!_0x5de821){return _0x342c7d[_0x7753('0x98')](_0x1df937,!![])[_0x7753('0x41')](function(){return _0x342c7d[_0x7753('0x98')](_0x1df937,![]);})[_0x7753('0x41')](function(){return _0x342c7d[_0x7753('0xb7')](_0x1df937);})[_0x7753('0xa8')](function(_0x4de41f){loggerSyncQueueSummary[_0x7753('0x63')]('[syncQueueSummary]',util[_0x7753('0x6b')](_0x4de41f,{'showHidden':![],'depth':null}));clearPredictiveAttributes(_0x1df937);});}else{clearPredictiveAttributes(_0x1df937);}})['then'](function(){var _0x108ba7=_0x5e7d53['compareToOutboundQueue'](_0x1df937);if(_0x108ba7||_0x1df937[_0x7753('0x140')]){_0x1df937[_0x7753('0x140')]=![];_0x5e7d53[_0x7753('0x141')](_0x1df937);Object[_0x7753('0x142')](_0x1df937,_0x5e7d53);emitOutboundVoiceQueueSummary(_0x5e7d53);}_0x342c7d[_0x7753('0x138')][_0x1df937[_0x7753('0x64')]][_0x7753('0x139')]=![];})['catch'](function(_0x4518b8){logger['error'](_0x7753('0x143'),util[_0x7753('0x6b')](_0x4518b8,{'showHidden':![],'depth':null}));_0x342c7d[_0x7753('0x138')][_0x1df937[_0x7753('0x64')]][_0x7753('0x139')]=![];});};Dialer[_0x7753('0x90')][_0x7753('0x36')]=_[_0x7753('0x144')](function(){var _0x374f9d=_[_0x7753('0x145')](this['voiceQueues'],function(_0x5f5b2a){return _0x5f5b2a[_0x7753('0x146')];});var _0x22760c=_[_0x7753('0x145')](this[_0x7753('0x22')],function(_0x5613f9){return _0x5613f9[_0x7753('0x147')]&&_0x5613f9['status']===_0x7753('0x8e');});if(_0x374f9d[_0x7753('0xfe')]>0x0&&_0x22760c['length']>0x0){return Promise[_0x7753('0xb3')]()['then'](cmHopper[_0x7753('0x148')](_[_0x7753('0x149')](_0x374f9d,'id'),previewRecallmeReminderInterval,_[_0x7753('0x149')](_0x22760c,'id')))['then'](function(_0x5ab250){for(var _0x1dcbb4=0x0;_0x1dcbb4<_0x5ab250[_0x7753('0xfe')];_0x1dcbb4++){var _0xa63683=_0x5ab250[_0x1dcbb4][_0x7753('0x14a')][_0x7753('0x64')];if(_0xa63683)io['to'](util[_0x7753('0x48')]('user:%s',_0xa63683))['emit'](_0x7753('0x14b'),{'hopper':_0x5ab250[_0x1dcbb4]});}})['catch'](function(_0x284d9c){logger[_0x7753('0x69')](_0x7753('0x14c'),_0x284d9c);});}},0x3c*0x3e8,{'leading':!![]});Dialer[_0x7753('0x90')]['loopClearZombieChannels']=function(){var _0x257a6b=this;setInterval(function(){_0x257a6b[_0x7753('0x14d')](_0x257a6b['uniqueId'],_0x7753('0x14e'));_0x257a6b[_0x7753('0x14d')](_0x257a6b['actions'],_0x7753('0x14f'));},0x32c8);};Dialer[_0x7753('0x90')][_0x7753('0x14d')]=function(_0x28ed43,_0x54566a){var _0x23816b=this;for(var _0x535b54 in _0x28ed43){if(typeof _0x28ed43[_0x535b54]!==_0x7753('0xb2')){this[_0x7753('0x1e')][_0x7753('0x150')](function(){if(!_['isNil'](_0x28ed43[_0x535b54])){return ami[_0x7753('0xa1')]({'action':_0x7753('0x8d'),'channel':_0x28ed43[_0x535b54][_0x7753('0xf1')]})['catch'](function(_0x5b3a02){if(_0x5b3a02[_0x7753('0x6d')]==='No\x20such\x20channel'){setTimeout(function(){if(_0x28ed43[_0x535b54]&&_0x28ed43[_0x535b54]['type']!==_0x7753('0xc6')){_0x23816b[_0x7753('0xc7')](_0x23816b[_0x7753('0x20')][_0x28ed43[_0x535b54][_0x7753('0xc4')]]);logger['error'](_0x7753('0x151'),_0x54566a,_0x535b54,_0x28ed43[_0x535b54][_0x7753('0xc4')]);delete _0x28ed43[_0x535b54];}if(_0x28ed43[_0x535b54]&&_0x28ed43[_0x535b54]['type']===_0x7753('0xc6')){_0x23816b[_0x7753('0xc7')](_0x23816b[_0x7753('0x21')][_0x28ed43[_0x535b54]['queue']]);logger[_0x7753('0x69')]('[Dialer][checkChannel][ivr]',_0x54566a,_0x535b54,_0x28ed43[_0x535b54][_0x7753('0xc4')]);delete _0x28ed43[_0x535b54];}},0x2328);}});}});}}};Dialer[_0x7753('0x90')][_0x7753('0x152')]=function(_0x56aa2f){return Promise[_0x7753('0xb3')]()[_0x7753('0x41')](voiceQueueRt[_0x7753('0x152')](_0x56aa2f))[_0x7753('0xa8')](loggerCatch('[getVoiceQueueRtPauses]\x20'));};Dialer[_0x7753('0x90')]['updateOriginated']=function(_0x1c2c19){if(!_[_0x7753('0x43')](_0x1c2c19)&&_0x1c2c19!==null){if(typeof _0x1c2c19['originated']!=='undefined'){if(_0x1c2c19[_0x7753('0x84')]>0x0){_0x1c2c19[_0x7753('0x84')]-=0x1;}else{logger[_0x7753('0x69')](_0x7753('0x153'));}}}else{logger[_0x7753('0x69')](_0x7753('0x154'));}};Dialer[_0x7753('0x90')]['loggerHandler']=function(_0x502e86,_0x3ea466){var _0x3b95f1=this;return function(_0x24ac3f){_0x3b95f1['updateOriginated'](_0x3ea466);logger['error'](_0x502e86,util['inspect'](_0x24ac3f,{'showHidden':![],'depth':null}));};};Dialer[_0x7753('0x90')][_0x7753('0x155')]=function(_0x475d6f,_0x11fcc0,_0x879545){var _0x5130ef={'state':0x19,'statedesc':_0x7753('0x156')};this['updateOriginated'](_0x11fcc0);this[_0x7753('0x119')](_[_0x7753('0x61')](_0x5130ef,_[_0x7753('0x7a')](_0x879545,[_0x7753('0xe0'),_0x7753('0xee'),_0x7753('0x157'),_0x7753('0xe1'),_0x7753('0xfc')])),_0x7753('0x158'),'[emptyContact]');logger[_0x7753('0x69')](_0x475d6f);};Dialer['prototype'][_0x7753('0x119')]=function(_0x3fa1fa,_0x11cf73,_0x3cf0f7){hopperUtils[_0x7753('0x11f')](_0x3fa1fa)[_0x7753('0xa8')](loggerCatch(_0x11cf73));hopperUtils[_0x7753('0xcf')](_0x3fa1fa)[_0x7753('0xa8')](loggerCatch(_0x3cf0f7));};Dialer[_0x7753('0x90')][_0x7753('0xdc')]=function(_0x3afcff,_0x1ca155){hopperUtils[_0x7753('0x11f')](_0x3afcff)['catch'](loggerCatch(_0x7753('0xce')));if(_0x1ca155==0x0){hopperUtils[_0x7753('0xcf')](_0x3afcff)[_0x7753('0xa8')](loggerCatch('[syncQueueCallerAbandon]\x20[Drop]'));}};Dialer[_0x7753('0x90')][_0x7753('0x14c')]=function(_0x20b5a8){return Promise[_0x7753('0xb3')]()[_0x7753('0x41')](cmHopper[_0x7753('0x148')](_0x20b5a8['id'],previewRecallmeReminderInterval))['then'](function(_0x5b7007){for(var _0x3835b5=0x0;_0x3835b5<_0x5b7007[_0x7753('0xfe')];_0x3835b5++){var _0x424255=_0x5b7007[_0x3835b5][_0x7753('0x14a')]['name'];if(_0x424255)io['to'](util['format']('user:%s',_0x424255))['emit'](_0x7753('0x14b'),{'hopper':_0x5b7007[_0x3835b5]});}})[_0x7753('0xa8')](function(){});};Dialer['prototype'][_0x7753('0x159')]=function(_0x319657){var _0x6c343=this;return function(){_0x6c343[_0x7753('0x15a')](_0x319657);};};Dialer[_0x7753('0x90')]['actionOriginate']=function(_0x2f4ee1,_0x3195e5){var _0x2c46d8=this;var _0x45d722=uuid['v4']();this[_0x7753('0x26')][_0x45d722]=new Action(_0x2f4ee1,_0x3195e5,_0x45d722);return new Promise(function(_0x45c1de,_0x2ba012){if(_['isUndefined'](_0x2f4ee1)&&typeof _0x2f4ee1!==_0x7753('0x15b')){return _0x2ba012(msgResponse('originate','Failure',_0x7753('0x15c')));}if(_[_0x7753('0x43')](_0x3195e5[_0x7753('0x15d')])||_0x3195e5[_0x7753('0x15d')]===null){return _0x2ba012(msgResponse(_0x7753('0x15e'),_0x7753('0x99'),_0x7753('0x15f')));}var _0x183116={'XMD-CALLERID':_0x2c46d8[_0x7753('0x26')][_0x45d722][_0x7753('0x160')](),'XMD-AGI':_0x2f4ee1[_0x7753('0x133')]?util['format'](_0x7753('0x161'),ipAgi,_0x2f4ee1[_0x7753('0x133')]):_0x7753('0x162'),'XMD-AGIAFTER':_0x2f4ee1[_0x7753('0xcc')]?util[_0x7753('0x48')]('\x22agi://%s/square,%s\x22',ipAgi,_0x2f4ee1[_0x7753('0xcc')]):_0x7753('0x162'),'XMD-QUEUE':utils['isOutboundQueue'](_0x2f4ee1)?util[_0x7753('0x48')](_0x7753('0x163'),_0x2f4ee1[_0x7753('0x64')],_0x2f4ee1[_0x7753('0x164')]||'',_0x2f4ee1['dialAgiAfterHangupAgent']?'c':'',_0x2f4ee1[_0x7753('0xd2')]||0x3):_0x7753('0x162'),'XMD-CONTACTID':_0x3195e5[_0x7753('0xe0')],'XMD-CDRTYPE':'dialer','CALLERID(all)':_0x2c46d8[_0x7753('0x26')][_0x45d722][_0x7753('0x160')](),'XMD-AMD':_0x2f4ee1[_0x7753('0x111')]?'ACTIVE':_0x7753('0x162'),'XMD-DESTINATION':_0x7753('0x110')};if(_0x2f4ee1[_0x7753('0x111')]){_0x183116[_0x7753('0x165')]=_0x2f4ee1[_0x7753('0x166')]||0x9c4;_0x183116[_0x7753('0x167')]=_0x2f4ee1['dialAMDGreeting']||0x5dc;_0x183116['XMD-AMDAFTERGREETINGSILENCE']=_0x2f4ee1[_0x7753('0x168')]||0x320;_0x183116['XMD-AMDTOTALANALYSISTIME']=_0x2f4ee1['dialAMDTotalAnalysisTime']||0x1388;_0x183116[_0x7753('0x169')]=_0x2f4ee1['dialAMDMinWordLength']||0x64;_0x183116[_0x7753('0x16a')]=_0x2f4ee1[_0x7753('0x16b')]||0x32;_0x183116['XMD-AMDMAXIMUMNUMBEROFWORDS']=_0x2f4ee1[_0x7753('0x16c')]||0x3;_0x183116[_0x7753('0x16d')]=_0x2f4ee1['dialAMDSilenceThreshold']||0x100;_0x183116[_0x7753('0x16e')]=_0x2f4ee1[_0x7753('0x16f')]||0x1388;}if(utils[_0x7753('0x170')](_0x2f4ee1)){_0x183116['XMD-VOICEQUEUEID']=_0x3195e5['VoiceQueueId'];}else{_0x183116['XMD-CAMPAIGNID']=_0x3195e5[_0x7753('0xfc')];}var _0x395412=utils[_0x7753('0x171')](_0x3195e5['Contact']);Object[_0x7753('0x142')](_0x183116,_0x395412);var _0x3a9095=_0x2c46d8['isTrunkReachable'](_0x2f4ee1['Trunk'])?utils[_0x7753('0x172')](_0x2f4ee1[_0x7753('0x92')][_0x7753('0x173')],_0x2f4ee1[_0x7753('0x174')],_0x2f4ee1[_0x7753('0x175')]>0x0?utils[_0x7753('0x176')](_0x2f4ee1['dialOriginateCallerIdNumber'],_0x2f4ee1[_0x7753('0x175')]):_0x2f4ee1[_0x7753('0x177')]):utils[_0x7753('0x172')](_[_0x7753('0xf7')](_0x2f4ee1[_0x7753('0x93')])?_0x2f4ee1[_0x7753('0x92')][_0x7753('0x173')]:_0x2f4ee1[_0x7753('0x93')][_0x7753('0x173')],_0x2f4ee1[_0x7753('0x174')],_0x2f4ee1[_0x7753('0x175')]>0x0?utils[_0x7753('0x176')](_0x2f4ee1[_0x7753('0x177')],_0x2f4ee1['dialRandomLastDigitCallerIdNumber']):_0x2f4ee1[_0x7753('0x177')]);if(_0x3a9095){_0x183116[_0x7753('0x178')]=_0x2c46d8[_0x7753('0x26')][_0x45d722]['originatecalleridname']=utils[_0x7753('0x179')](_0x3a9095);_0x183116[_0x7753('0x17a')]=_0x3195e5['phone'];}_0x2f4ee1[_0x7753('0x17b')]=_0x183116;return ami[_0x7753('0xa1')]({'actionid':_0x45d722,'action':'originate','channel':_0x2c46d8[_0x7753('0x8a')](_0x2f4ee1[_0x7753('0x92')])?util[_0x7753('0x48')]('SIP/%s/%s%s',_0x2f4ee1[_0x7753('0x92')][_0x7753('0x64')],isNotNull(_0x2f4ee1[_0x7753('0x17c')])?_0x2f4ee1[_0x7753('0x17c')][_0x7753('0x17d')]()||'':'',_0x2f4ee1['dialCutDigit']>0x0?_0x3195e5[_0x7753('0x15d')][_0x7753('0x17e')](_0x2f4ee1['dialCutDigit']):_0x3195e5['phone']):util[_0x7753('0x48')](_0x7753('0x17f'),_[_0x7753('0xf7')](_0x2f4ee1[_0x7753('0x93')])?_0x2f4ee1['Trunk']['name']:_0x2f4ee1[_0x7753('0x93')][_0x7753('0x64')],isNotNull(_0x2f4ee1[_0x7753('0x17c')])?_0x2f4ee1[_0x7753('0x17c')][_0x7753('0x17d')]()||'':'',_0x2f4ee1[_0x7753('0x180')]>0x0?_0x3195e5[_0x7753('0x15d')]['substring'](_0x2f4ee1[_0x7753('0x180')]):_0x3195e5[_0x7753('0x15d')]),'callerid':_0x3a9095,'Exten':_0x7753('0x110'),'Context':_0x7753('0x181'),'Priority':'1','variable':_0x183116,'timeout':(_0x2f4ee1['dialOriginateTimeout']||0x1e)*0x3e8,'async':!![],'channelid':_0x45d722})['then'](function(_0x31b590){return _0x45c1de(_0x31b590);})[_0x7753('0xa8')](function(_0x5e730a){_0x2f4ee1[_0x7753('0x182')]+=0x1;var _0x85bbc9=new History(_0x2c46d8[_0x7753('0x26')][_0x45d722]);logger[_0x7753('0x69')](util[_0x7753('0x48')](_0x7753('0x183'),JSON[_0x7753('0x79')](_0x5e730a)));_0x85bbc9[_0x7753('0x73')]=0xe;_0x85bbc9[_0x7753('0x74')]=_0x7753('0x184');_0x85bbc9[_0x7753('0xe2')]=moment()[_0x7753('0x48')]('YYYY-MM-DD\x20HH:mm:ss');_0x85bbc9[_0x7753('0x75')]=_0x85bbc9[_0x7753('0xe2')];hopperUtils[_0x7753('0x11f')](_0x85bbc9)['catch'](loggerCatch(_0x7753('0x185')));_0x2c46d8[_0x7753('0xcf')](_0x85bbc9)[_0x7753('0xa8')](loggerCatch(_0x7753('0x185')))[_0x7753('0x1d')](function(){delete _0x2c46d8[_0x7753('0x26')][_0x45d722];return _0x2ba012(msgResponse(_0x7753('0x15e'),'Error',_0x7753('0x186')));});});});};Dialer[_0x7753('0x90')][_0x7753('0x187')]=function(_0x116d95,_0x5d3e29,_0x2756ef){var _0x1c500e=new History(_0x5d3e29);if(_0x1c500e[_0x7753('0x121')]+_0x1c500e['countcongestionretry']+_0x1c500e[_0x7753('0x123')]+_0x1c500e[_0x7753('0x124')]+_0x1c500e[_0x7753('0xda')]+_0x1c500e['countabandonedretry']+_0x1c500e[_0x7753('0x11d')]+_0x1c500e[_0x7753('0x12f')]>=_0x2756ef['dialGlobalMaxRetry']-0x1){return!![];}switch(_0x116d95){case 0x3:if(_0x1c500e[_0x7753('0x123')]>=_0x2756ef['dialNoAnswerMaxRetry']-0x1){return!![];}hopperUtils['rescheduleContact']({'active':![],'countnoanswerretry':_0x1c500e[_0x7753('0x123')]+=0x1,'scheduledat':moment()['add'](_0x2756ef['dialNoAnswerRetryFrequency'],_0x7753('0xdf'))['format'](_0x7753('0xc8')),'ContactId':_0x1c500e[_0x7753('0xe0')],'ListId':_0x1c500e[_0x7753('0xee')],'VoiceQueueId':_0x1c500e[_0x7753('0xe1')]||undefined,'CampaignId':_0x1c500e[_0x7753('0xfc')]||undefined})['catch'](loggerCatch(_0x7753('0x188')));break;case 0x5:if(_0x1c500e[_0x7753('0x121')]>=_0x2756ef[_0x7753('0x189')]-0x1){return!![];}hopperUtils[_0x7753('0xde')]({'active':![],'countbusyretry':_0x1c500e[_0x7753('0x121')]+=0x1,'scheduledat':moment()[_0x7753('0xec')](_0x2756ef[_0x7753('0x18a')],_0x7753('0xdf'))[_0x7753('0x48')](_0x7753('0xc8')),'ContactId':_0x1c500e['ContactId'],'ListId':_0x1c500e[_0x7753('0xee')],'VoiceQueueId':_0x1c500e['VoiceQueueId']||undefined,'CampaignId':_0x1c500e['CampaignId']||undefined})[_0x7753('0xa8')](loggerCatch(_0x7753('0x18b')));break;case 0x8:if(_0x1c500e[_0x7753('0x122')]>=_0x2756ef[_0x7753('0x18c')]-0x1){return!![];}hopperUtils['rescheduleContact']({'active':![],'countcongestionretry':_0x1c500e[_0x7753('0x122')]+=0x1,'scheduledat':moment()[_0x7753('0xec')](_0x2756ef[_0x7753('0x18d')],_0x7753('0xdf'))[_0x7753('0x48')](_0x7753('0xc8')),'ContactId':_0x1c500e['ContactId'],'ListId':_0x1c500e[_0x7753('0xee')],'VoiceQueueId':_0x1c500e['VoiceQueueId']||undefined,'CampaignId':_0x1c500e['CampaignId']||undefined})[_0x7753('0xa8')](loggerCatch(_0x7753('0x18e')));break;case 0x0:if(_0x1c500e[_0x7753('0x124')]>=_0x2756ef[_0x7753('0x18f')]-0x1){return!![];}else{hopperUtils[_0x7753('0xde')]({'active':![],'countnosuchnumberretry':_0x1c500e[_0x7753('0x124')]+=0x1,'scheduledat':moment()[_0x7753('0xec')](_0x2756ef['dialNoSuchNumberRetryFrequency'],'minutes')[_0x7753('0x48')](_0x7753('0xc8')),'ContactId':_0x1c500e[_0x7753('0xe0')],'ListId':_0x1c500e[_0x7753('0xee')],'VoiceQueueId':_0x1c500e[_0x7753('0xe1')]||undefined,'CampaignId':_0x1c500e[_0x7753('0xfc')]||undefined})['catch'](loggerCatch('[rescheduleContact][NoSuchNumber]'));}break;case 0xa:if(_0x1c500e['countdropretry']>=_0x2756ef[_0x7753('0xdb')]-0x1){return!![];}hopperUtils[_0x7753('0xde')]({'active':![],'countdropretry':_0x1c500e[_0x7753('0xda')]+=0x1,'scheduledat':moment()[_0x7753('0xec')](_0x2756ef[_0x7753('0xd6')],_0x7753('0xdf'))[_0x7753('0x48')](_0x7753('0xc8')),'ContactId':_0x1c500e[_0x7753('0xe0')],'ListId':_0x1c500e[_0x7753('0xee')],'VoiceQueueId':_0x1c500e[_0x7753('0xe1')]||undefined,'CampaignId':_0x1c500e[_0x7753('0xfc')]||undefined})['catch'](loggerCatch(_0x7753('0x190')));break;case 0xb:if(_0x1c500e[_0x7753('0xe9')]>=_0x2756ef[_0x7753('0xeb')]-0x1){return!![];}hopperUtils[_0x7753('0xde')]({'active':![],'countabandonedretry':_0x1c500e[_0x7753('0xe9')]+=0x1,'scheduledat':moment()[_0x7753('0xec')](_0x2756ef[_0x7753('0xed')],'minutes')[_0x7753('0x48')](_0x7753('0xc8')),'ContactId':_0x1c500e[_0x7753('0xe0')],'ListId':_0x1c500e['ListId'],'VoiceQueueId':_0x1c500e[_0x7753('0xe1')]||undefined,'CampaignId':_0x1c500e[_0x7753('0xfc')]||undefined})[_0x7753('0xa8')](loggerCatch(_0x7753('0xef')));break;case 0x13:if(_0x1c500e[_0x7753('0x11d')]>=_0x2756ef[_0x7753('0x128')]-0x1){return!![];}hopperUtils[_0x7753('0xde')]({'active':![],'countmachineretry':_0x1c500e[_0x7753('0x11d')]+=0x1,'scheduledat':moment()[_0x7753('0xec')](_0x2756ef[_0x7753('0x12b')],_0x7753('0xdf'))['format'](_0x7753('0xc8')),'ContactId':_0x1c500e[_0x7753('0xe0')],'ListId':_0x1c500e[_0x7753('0xee')],'VoiceQueueId':_0x1c500e[_0x7753('0xe1')]||undefined,'CampaignId':_0x1c500e[_0x7753('0xfc')]||undefined})[_0x7753('0xa8')](loggerCatch('[rescheduleContact][Machine]'));break;case 0x14:if(_0x1c500e[_0x7753('0x12f')]>=_0x2756ef[_0x7753('0x191')]-0x1){return!![];}hopperUtils[_0x7753('0xde')]({'active':![],'countagentrejectretry':_0x1c500e[_0x7753('0x12f')]+=0x1,'scheduledat':moment()['add'](_0x2756ef[_0x7753('0x192')],_0x7753('0xdf'))[_0x7753('0x48')]('YYYY-MM-DD\x20HH:mm:ss'),'ContactId':_0x1c500e['ContactId'],'ListId':_0x1c500e[_0x7753('0xee')],'VoiceQueueId':_0x1c500e['VoiceQueueId']||undefined,'CampaignId':_0x1c500e[_0x7753('0xfc')]||undefined})['catch'](loggerCatch(_0x7753('0x193')));break;default:return!![];}};Dialer[_0x7753('0x90')][_0x7753('0x10c')]=function(_0x23c024,_0x5098a5,_0x4dc686){var _0x9220cf=this;var _0xa52616=new History(_0x23c024);var _0x3fc778=![];var _0x53cb6b;var _0x5c32ac;return new Promise(function(_0x286e71,_0x410e11){if(_['isUndefined'](_0x5098a5)&&typeof _0x5098a5!=='object'){return _0x410e11(msgResponse(_0x7753('0x194'),_0x7753('0x99'),_0x7753('0x195')));}if(_[_0x7753('0x43')](_0x4dc686)&&typeof _0x4dc686!==_0x7753('0x15b')){return _0x410e11(msgResponse('[callProgressDetecting]','Failure',_0x7753('0x196')));}hopperUtils[_0x7753('0xd8')](_0xa52616,_0x4dc686[_0x7753('0x197')],_0x5098a5)[_0x7753('0x41')](function(_0x4302e2){if(_0x4302e2['additional']==0x1)_0x3fc778=!![];switch(_0x4dc686[_0x7753('0x197')]){case'0':_0x5098a5[_0x7753('0x198')]+=0x1;_0xa52616[_0x7753('0x73')]=0x0;_0xa52616['statedesc']=_0x7753('0x199');_0xa52616[_0x7753('0x124')]+=0x1;_0xa52616[_0x7753('0xea')]+=0x1;ami[_0x7753('0x44')]('custom:agentnosuchnumber',ut[_0x7753('0x118')](_0x23c024,'nosuchnumber'));_0x53cb6b=_0x5098a5['dialNoSuchNumberRetryFrequency'];_0x5c32ac=_0x5098a5[_0x7753('0xd7')];hopperUtils[_0x7753('0x11f')](_0xa52616)[_0x7753('0xa8')](loggerCatch(_0x7753('0x120')));if(_0x9220cf['checkRetriveMax'](0x0,_0x23c024,_0x5098a5)&&!_0x3fc778){if(_0xa52616['countnosuchnumberretry']>=_0x5098a5['dialNoSuchNumberMaxRetry']){_0x9220cf['createStateFinal'](_0xa52616,_0x286e71,_0x410e11,_0x7753('0x19a'));}else{_0x9220cf[_0x7753('0x126')](_0xa52616,_0x286e71,_0x410e11,_0x7753('0x19a'));}}break;case'3':_0x5098a5['outboundNoAnswerCallsDay']+=0x1;_0xa52616['state']=0x3;_0xa52616[_0x7753('0x74')]='NoAnswer';_0xa52616[_0x7753('0x123')]+=0x1;_0xa52616['countglobal']+=0x1;var _0x3f7b46=ut[_0x7753('0x19b')](_0x23c024,_0x5098a5);ami['emit'](_0x7753('0x19c'),_0x3f7b46);_0x53cb6b=_0x5098a5[_0x7753('0x19d')];_0x5c32ac=_0x5098a5[_0x7753('0xd7')];hopperUtils[_0x7753('0x11f')](_0xa52616)[_0x7753('0xa8')](loggerCatch(_0x7753('0x19e')));if(_0x9220cf['checkRetriveMax'](0x3,_0x23c024,_0x5098a5)&&!_0x3fc778){if(_0xa52616[_0x7753('0x123')]>=_0x5098a5[_0x7753('0x19f')]){_0x9220cf[_0x7753('0x129')](_0xa52616,_0x286e71,_0x410e11,_0x7753('0x1a0'));}else{_0x9220cf['stateGlobal'](_0xa52616,_0x286e71,_0x410e11,_0x7753('0x1a0'));}}break;case'5':_0x5098a5[_0x7753('0x1a1')]+=0x1;_0xa52616[_0x7753('0x73')]=0x5;_0xa52616['statedesc']=_0x7753('0x1a2');_0xa52616[_0x7753('0x121')]+=0x1;_0xa52616[_0x7753('0xea')]+=0x1;ami[_0x7753('0x44')](_0x7753('0x1a3'),ut[_0x7753('0x118')](_0x23c024,'busy'));_0x53cb6b=_0x5098a5[_0x7753('0x18a')];_0x5c32ac=_0x5098a5[_0x7753('0xd7')];hopperUtils[_0x7753('0x11f')](_0xa52616)[_0x7753('0xa8')](loggerCatch(_0x7753('0x1a4')));if(_0x9220cf[_0x7753('0x187')](0x5,_0x23c024,_0x5098a5)&&!_0x3fc778){if(_0xa52616[_0x7753('0x121')]>=_0x5098a5[_0x7753('0x189')]){_0x9220cf[_0x7753('0x129')](_0xa52616,_0x286e71,_0x410e11,_0x7753('0x1a5'));}else{_0x9220cf[_0x7753('0x126')](_0xa52616,_0x286e71,_0x410e11,'reason\x205\x20busy');}}break;case'8':_0x5098a5[_0x7753('0x1a6')]+=0x1;_0xa52616[_0x7753('0x73')]=0x8;_0xa52616[_0x7753('0x74')]=_0x7753('0x1a7');_0xa52616[_0x7753('0x122')]+=0x1;_0xa52616[_0x7753('0xea')]+=0x1;_0x53cb6b=_0x5098a5['dialCongestionRetryFrequency'];_0x5c32ac=_0x5098a5[_0x7753('0xd7')];ami[_0x7753('0x44')](_0x7753('0x1a8'),ut[_0x7753('0x118')](_0x23c024,_0x7753('0x1a9')));hopperUtils[_0x7753('0x11f')](_0xa52616)[_0x7753('0xa8')](loggerCatch(_0x7753('0x1aa')));if(_0x9220cf[_0x7753('0x187')](0x8,_0x23c024,_0x5098a5)&&!_0x3fc778){if(_0xa52616['countcongestionretry']>=_0x5098a5['dialCongestionMaxRetry']){_0x9220cf[_0x7753('0x129')](_0xa52616,_0x286e71,_0x410e11,'reason\x208\x20congestion');}else{_0x9220cf[_0x7753('0x126')](_0xa52616,_0x286e71,_0x410e11,_0x7753('0x1ab'));}}break;case'11':_0x5098a5[_0x7753('0x1ac')]+=0x1;_0xa52616['state']=0xb;_0xa52616[_0x7753('0x74')]=_0x7753('0xe7');_0xa52616['countabandonedretry']+=0x1;_0xa52616[_0x7753('0xea')]+=0x1;_0x53cb6b=_0x5098a5[_0x7753('0xed')];_0x5c32ac=_0x5098a5[_0x7753('0xd7')];hopperUtils[_0x7753('0x11f')](_0xa52616)['catch'](loggerCatch(_0x7753('0xf0')));if(_0x9220cf[_0x7753('0x187')](0xb,_0x23c024,_0x5098a5)&&!_0x3fc778){if(_0xa52616['countabandonedretry']>=_0x5098a5[_0x7753('0xeb')]){_0x9220cf['createStateFinal'](_0xa52616,_0x286e71,_0x410e11,_0x7753('0x1ad'));}else{_0x9220cf[_0x7753('0x126')](_0xa52616,_0x286e71,_0x410e11,_0x7753('0x1ad'));}}break;case'20':_0x5098a5['outboundRejectCallsDay']+=0x1;_0xa52616[_0x7753('0x73')]=0x14;_0xa52616[_0x7753('0x74')]=_0x7753('0x1ae');_0xa52616[_0x7753('0x12f')]+=0x1;_0xa52616[_0x7753('0xea')]+=0x1;_0x53cb6b=_0x5098a5['dialAgentRejectRetryFrequency'];_0x5c32ac=_0x5098a5['callAdditionalPhoneAfterMin'];ami[_0x7753('0x44')](_0x7753('0x1af'),ut[_0x7753('0x118')](_0x23c024,'agentreject'));hopperUtils['createHistory'](_0xa52616)[_0x7753('0xa8')](loggerCatch('[syncAgentComplete][createHistory][20]'));if(_0x9220cf['checkRetriveMax'](0x14,_0x23c024,_0x5098a5)&&!_0x3fc778){if(_0xa52616['countagentrejectretry']>=_0x5098a5[_0x7753('0x191')]){_0x9220cf[_0x7753('0x129')](_0xa52616,_0x286e71,_0x410e11,_0x7753('0x1b0'));}else{_0x9220cf[_0x7753('0x126')](_0xa52616,_0x286e71,_0x410e11,'reason\x2020\x20agentreject');}}break;default:_0x5098a5[_0x7753('0x136')]+=0x1;_0xa52616[_0x7753('0x73')]=0xc;_0xa52616['statedesc']=_0x4dc686[_0x7753('0x197')];_0x53cb6b=_0x5098a5['dialAgentRejectRetryFrequency'];_0x5c32ac=_0x5098a5['callAdditionalPhoneAfterMin'];hopperUtils[_0x7753('0x11f')](_0xa52616)[_0x7753('0xa8')](loggerCatch('[syncAgentComplete][createHistory][?]'));if(_0x9220cf[_0x7753('0x187')](_0x4dc686[_0x7753('0x197')],_0x23c024,_0x5098a5)&&!_0x3fc778){if(_0xa52616['countbusyretry']+_0xa52616['countcongestionretry']+_0xa52616['countnoanswerretry']+_0xa52616[_0x7753('0x124')]+_0xa52616[_0x7753('0xda')]+_0xa52616[_0x7753('0xe9')]+_0xa52616[_0x7753('0x11d')]+_0xa52616[_0x7753('0x12f')]>=_0x5098a5[_0x7753('0x125')]){_0x9220cf[_0x7753('0x126')](_0xa52616,_0x286e71,_0x410e11,_0x4dc686[_0x7753('0x197')]);}else{_0x9220cf[_0x7753('0x129')](_0xa52616,_0x286e71,_0x410e11,_0x4dc686['reason']);}}}})['then'](function(){if(_0x3fc778){hopperUtils['swapAdditionalPhones'](_0xa52616,_0x53cb6b,_0x5c32ac)[_0x7753('0x41')](function(){return _0x286e71(0x1);});}});});};Dialer[_0x7753('0x90')][_0x7753('0x126')]=function(_0x3860a1,_0x5d4b6b,_0x2e91f5,_0x58877f){var _0x2ee966=new Final(_0x3860a1);_0x2ee966[_0x7753('0x73')]=0xf;_0x2ee966[_0x7753('0x74')]=_0x7753('0x1b1');this['createStateFinal'](_0x2ee966,_0x5d4b6b,_0x2e91f5,_0x58877f);};Dialer[_0x7753('0x90')][_0x7753('0x129')]=function(_0x5ed6ab,_0x2108a7,_0xf8e141,_0x13c489){hopperUtils[_0x7753('0xcf')](_0x5ed6ab)[_0x7753('0x41')](function(){return _0x2108a7(msgResponse(_0x7753('0x194'),_0x7753('0x1b2'),_0x13c489));})[_0x7753('0xa8')](function(){return _0xf8e141(msgResponse(_0x7753('0x1b3'),_0x7753('0x99'),'contact\x20not\x20moved'));});};Dialer[_0x7753('0x90')]['predictive']=function(_0x5cdbc6){var _0x3820f5=_0x5cdbc6['dialPredictiveOptimizationPercentage']/0x64;var _0x54eee0=_0x5cdbc6['outboundDropCallsDayTimeout']/(_0x5cdbc6[_0x7753('0x1b4')]+_0x5cdbc6['outboundAnswerCallsDay']);var _0x3f8007=Math[_0x7753('0x1b5')](_0x5cdbc6[_0x7753('0x1b6')]*(_0x5cdbc6['predictiveIntervalMaxThreshold']/0x64));var _0x546f3f=Math[_0x7753('0x1b5')](_0x5cdbc6[_0x7753('0x1b6')]*(_0x5cdbc6[_0x7753('0x1b7')]/0x64));var _0x2e9cf6=_0x5cdbc6[_0x7753('0x13c')]+_0x5cdbc6['talking'];var _0x2a7b82=Math[_0x7753('0x1b8')](_0x5cdbc6[_0x7753('0x5c')]*_0x5cdbc6[_0x7753('0x5f')]*_0x5cdbc6[_0x7753('0x1b9')]*_0x5cdbc6[_0x7753('0x1ba')]);if(_[_0x7753('0x43')](_0x5cdbc6['startProgressive'])){if(!_['isUndefined'](_0x5cdbc6[_0x7753('0x66')])){_0x5cdbc6['startPredictive']=undefined;loggerPredictive[_0x7753('0x69')](_0x7753('0x1bb'),_0x7753('0x1bc'));}if(!_['isUndefined'](_0x5cdbc6[_0x7753('0x67')])){loggerPredictive[_0x7753('0x69')]('[startMethodPredictive][StartProgressive]',_0x7753('0x1bd'));clearInterval(_0x5cdbc6['handlePredictive']);_0x5cdbc6[_0x7753('0x67')]=undefined;}_0x5cdbc6['startProgressive']=moment()[_0x7753('0x48')](_0x7753('0xc8'));loggerPredictive[_0x7753('0x4b')](_0x5cdbc6[_0x7753('0x64')],'collection\x20data\x20in\x20progressive\x20at',_0x5cdbc6[_0x7753('0x29')]);this[_0x7753('0xbb')](_0x5cdbc6,0x1);}else if(ifInterval(_0x5cdbc6[_0x7753('0x1be')],_0x5cdbc6['startProgressive'])){this['handlePower'](_0x5cdbc6,0x1);loggerPredictiveCalls[_0x7753('0x4b')](_0x7753('0x1bf'),_0x5cdbc6[_0x7753('0x29')],_0x5cdbc6[_0x7753('0x64')]);_0x5cdbc6[_0x7753('0x5c')]=0x0;_0x5cdbc6['predictiveIntervalErlangCallsDroppedCalls']=0x0;}else if(_0x3820f5<_0x54eee0&&_0x5cdbc6['dialPredictiveOptimization']===_0x7753('0x1c0')){clearPredictiveAttributes(_0x5cdbc6);loggerPredictive[_0x7753('0x4b')](_0x7753('0x1c1'),_0x7753('0x1c2'),_0x54eee0,_0x7753('0x29'),_0x5cdbc6[_0x7753('0x64')]);}else if(_0x2a7b82<_0x5cdbc6[_0x7753('0xd3')]&&_0x5cdbc6[_0x7753('0x1c3')]===_0x7753('0x1c0')){clearPredictiveAttributes(_0x5cdbc6);loggerPredictive[_0x7753('0x4b')](_0x7753('0x1c4'),_0x7753('0x1c5'),_0x2a7b82,_0x7753('0x1c6'),_0x5cdbc6['predictiveIntervalErlangCallsDroppedCalls'],'startProgressive',_0x5cdbc6[_0x7753('0x64')]);}else if(!ifInterval(_0x5cdbc6[_0x7753('0x1be')],_0x5cdbc6['startProgressive'])&&_['isUndefined'](_0x5cdbc6[_0x7753('0x66')])&&!_[_0x7753('0x43')](_0x5cdbc6['startProgressive'])){_0x5cdbc6[_0x7753('0x66')]=moment()[_0x7753('0x48')](_0x7753('0xc8'));loggerPredictive[_0x7753('0x4b')](_0x5cdbc6[_0x7753('0x64')],'started\x20in\x20predictive\x20at',_0x5cdbc6[_0x7753('0x66')]);hopperUtils[_0x7753('0x1c7')](_0x5cdbc6[_0x7753('0x1be')])['then'](this[_0x7753('0x1c8')](_0x5cdbc6))[_0x7753('0x41')](mergeDataErlangB(_0x5cdbc6))[_0x7753('0x41')](this[_0x7753('0x1c9')](_0x5cdbc6))[_0x7753('0xa8')](loggerCatchPredictive('Predictive\x20after\x20first\x20interval',_0x5cdbc6));}else if(!ifInterval(_0x5cdbc6[_0x7753('0x1be')],_0x5cdbc6['startPredictive'])){_0x5cdbc6['predictiveIntervalErlangCallsDroppedCalls']=0x0;_0x5cdbc6[_0x7753('0x66')]=moment()[_0x7753('0x48')](_0x7753('0xc8'));loggerPredictive[_0x7753('0x4b')](_0x5cdbc6[_0x7753('0x64')],_0x7753('0x1ca'),_0x5cdbc6[_0x7753('0x66')]);clearInterval(_0x5cdbc6[_0x7753('0x67')]);_0x5cdbc6['handlePredictive']=undefined;hopperUtils[_0x7753('0x1c7')](_0x5cdbc6['dialPredictiveInterval'])['then'](this[_0x7753('0x1c8')](_0x5cdbc6))['then'](mergeDataErlangB(_0x5cdbc6))[_0x7753('0x41')](this['startMethodPredictive'](_0x5cdbc6))[_0x7753('0xa8')](loggerCatchPredictive('Predictive\x20for\x20every\x20interval',_0x5cdbc6));}else if(_0x5cdbc6[_0x7753('0x1b6')]&&_0x2e9cf6<_0x5cdbc6[_0x7753('0x1b6')]-_0x546f3f){clearPredictiveAttributes(_0x5cdbc6);loggerPredictive[_0x7753('0x4b')](_0x5cdbc6[_0x7753('0x64')],'switch\x20in\x20progressive\x20because\x20available\x20agents\x20(',_0x2e9cf6,')\x20are\x20less\x20than\x20threshold\x20(',_0x5cdbc6[_0x7753('0x1b6')],'-',_0x546f3f,'=',_0x5cdbc6[_0x7753('0x1b6')]-_0x546f3f,')');}else if(_0x5cdbc6['predictiveIntervalAvailable']&&_0x2e9cf6>_0x5cdbc6['predictiveIntervalAvailable']+_0x3f8007){clearPredictiveAttributes(_0x5cdbc6);loggerPredictive[_0x7753('0x4b')](_0x5cdbc6[_0x7753('0x64')],_0x7753('0x1cb'),_0x2e9cf6,_0x7753('0x1cc'),_0x5cdbc6[_0x7753('0x1b6')],'+',_0x3f8007,'=',_0x5cdbc6[_0x7753('0x1b6')]+_0x3f8007,')');}};Dialer[_0x7753('0x90')][_0x7753('0x1c8')]=function(_0x5e73d8){var _0xa45a6a=this;return function(_0x3e4a42){return new Promise(function(_0x1d8db4,_0x1126fe){_['merge'](_0x5e73d8,_0x3e4a42[0x0]);if(checkGetDataPredictive(_0x3e4a42[0x0])){var _0x275710=_0x5e73d8[_0x7753('0x1b6')]=_0x5e73d8[_0x7753('0x13e')]+_0x5e73d8[_0x7753('0x13c')];var _0x19b296=_0x5e73d8[_0x7753('0x1be')]*0x3c;var _0x45e799=_0x3e4a42[0x0][_0x7753('0x56')]+_0x3e4a42[0x0]['predictiveIntervalAvgHoldtime'];var _0x53d043=(_0x3e4a42[0x0][_0x7753('0x50')]+_0x3e4a42[0x0][_0x7753('0x51')]+_0x3e4a42[0x0][_0x7753('0x52')])/_0x3e4a42[0x0]['predictiveIntervalTotalCalls'];_0x5e73d8['predictiveIntervalHitRate']=_0x53d043>0x0?_0x53d043:0x1;switch(_0x5e73d8[_0x7753('0x1c3')]){case _0x7753('0x1c0'):var _0xbe9c9=_0x5e73d8['dialPredictiveOptimizationPercentage']/0x64;return _0xa45a6a[_0x7753('0x1cd')](_0x275710,_0x19b296,_0x45e799,_0x53d043,_0xbe9c9)[_0x7753('0x41')](function(_0x5a60e7){return _0x1d8db4(_0x5a60e7);});case'agentBusyFactor':var _0x565cb3=_0x5e73d8['dialPredictiveOptimizationPercentage']/0x64;return _0xa45a6a[_0x7753('0x1ce')](_0x275710,_0x19b296,_0x45e799,_0x53d043,_0x565cb3)[_0x7753('0x41')](function(_0x4ab785){return _0x1d8db4(_0x4ab785);});default:return _0x1126fe(msgResponse(_0x7753('0x1cf'),_0x7753('0x99'),'Unknown\x20Predictive'));}}else{return _0x1126fe(msgResponse('[getDataPredictive]',_0x7753('0x99'),_0x7753('0x1d0')));}});};};Dialer[_0x7753('0x90')]['getDataPredictiveOld']=function(_0x4a1ff0){var _0x362d06=this;return function(_0x8091f1){return new Promise(function(_0x318d6e,_0x25a45e){_[_0x7753('0x61')](_0x4a1ff0,_0x8091f1[0x0]);if(checkGetDataPredictive(_0x8091f1[0x0])){loggerPredictive[_0x7753('0x4b')](JSON[_0x7753('0x79')](_0x8091f1[0x0]));if(_0x4a1ff0[_0x7753('0x1c3')]===_0x7753('0x1c0')){return _0x362d06[_0x7753('0x152')](_0x4a1ff0['id'])[_0x7753('0x41')](function(_0x53b6ab){var _0x4b8681=_0x4a1ff0['loggedIn']-_0x53b6ab[0x0][_0x7753('0x1d1')];var _0x1ee4b9=_0x4a1ff0['dialPredictiveInterval']*0x3c;var _0x543952=_0x8091f1[0x0][_0x7753('0x56')]+_0x8091f1[0x0][_0x7753('0x54')];var _0x32a964=(_0x8091f1[0x0][_0x7753('0x50')]+_0x8091f1[0x0][_0x7753('0x51')]+_0x8091f1[0x0]['predictiveIntervalDroppedCallsCallersExit'])/_0x8091f1[0x0][_0x7753('0x4e')];var _0x18b3e3=_0x4a1ff0[_0x7753('0x1d2')]/0x64;_0x4a1ff0[_0x7753('0x1d3')]=_0x53b6ab[0x0][_0x7753('0x1d1')]||0x0;_0x4a1ff0[_0x7753('0x1b9')]=_0x32a964>0x0?_0x32a964:0x1;return _0x362d06[_0x7753('0x1cd')](_0x4b8681,_0x1ee4b9,_0x543952,_0x32a964,_0x18b3e3);})['then'](function(_0x493c15){return _0x318d6e(_0x493c15);})[_0x7753('0xa8')](function(_0x3b8ac9){return _0x25a45e(msgResponse(_0x7753('0x1d4'),_0x7753('0x99'),JSON[_0x7753('0x79')](_0x3b8ac9)));});}if(_0x4a1ff0[_0x7753('0x1c3')]==='agentBusyFactor'){return _0x362d06[_0x7753('0x152')](_0x4a1ff0['id'])[_0x7753('0x41')](function(_0x3d47dd){var _0x2b20de=_0x4a1ff0[_0x7753('0x1d5')]-_0x3d47dd[0x0]['outboundQueuePauses'];var _0x237f0e=_0x4a1ff0['dialPredictiveInterval']*0x3c;var _0x2cd493=_0x8091f1[0x0][_0x7753('0x56')]+_0x8091f1[0x0]['predictiveIntervalAvgHoldtime'];var _0x4a283c=(_0x8091f1[0x0][_0x7753('0x50')]+_0x8091f1[0x0][_0x7753('0x51')]+_0x8091f1[0x0][_0x7753('0x52')])/_0x8091f1[0x0][_0x7753('0x4e')];var _0x3b268a=_0x4a1ff0[_0x7753('0x1d2')]/0x64;_0x4a1ff0[_0x7753('0x1d3')]=_0x3d47dd[0x0][_0x7753('0x1d1')]||0x0;_0x4a1ff0[_0x7753('0x1b9')]=_0x4a283c>0x0?_0x4a283c:0x1;return _0x362d06['busyFactor'](_0x2b20de,_0x237f0e,_0x2cd493,_0x4a283c,_0x3b268a);})[_0x7753('0x41')](function(_0x3f0b13){return _0x318d6e(_0x3f0b13);})['catch'](function(_0x1e28ca){return _0x25a45e(msgResponse(_0x7753('0x1d4'),_0x7753('0x99'),JSON['stringify'](_0x1e28ca)));});}}else{return _0x25a45e(msgResponse(_0x7753('0x1cf'),'Failure',_0x7753('0x1d0')));}});};};Dialer[_0x7753('0x90')][_0x7753('0x1c9')]=function(_0x6c1c99){var _0x351e1e=this;return function(){var _0x98c9ee=0x0;var _0x5d6194=Math['floor'](_0x6c1c99[_0x7753('0x5d')]*0x3e8);if(_0x5d6194>0x0){_0x5d6194=_0x5d6194<0x64?0x64:_0x5d6194;loggerPredictive['info'](_0x6c1c99[_0x7753('0x64')],_0x7753('0x1d6'),_0x5d6194,_0x7753('0x1d7'));_0x6c1c99[_0x7753('0x67')]=setInterval(function(){_0x351e1e[_0x7753('0x67')](_0x6c1c99);loggerPredictiveCalls[_0x7753('0x4b')](_0x7753('0x1d8'),_0x98c9ee+=0x1);},_0x5d6194);}else{loggerPredictive[_0x7753('0x4b')](_0x6c1c99['name'],_0x7753('0x1d9'));}};};Dialer[_0x7753('0x90')][_0x7753('0x1da')]=function(_0x636f37,_0x1b232a){var _0x2667bb=this;return function(_0x2a218c){if(_[_0x7753('0x4a')](_0x2a218c)){if(_[_0x7753('0xf7')](_0x1b232a[_0x7753('0x157')])||!_0x1b232a[_0x7753('0x1db')]){if(_0x636f37['dialMethod']==='booked'){_0x636f37[_0x7753('0x76')]=_['isUndefined'](_0x636f37[_0x7753('0x76')])?!![]:_0x636f37['queueStatusComplete'];var _0x605d6a=uuid['v4']();_0x2667bb[_0x7753('0x26')][_0x605d6a]=new Action(_0x636f37,_0x1b232a,_0x605d6a);loggerBooked[_0x7753('0x4b')]('[booked][checkContactBlack]',_0x605d6a,_0x7753('0x1dc'),JSON[_0x7753('0x79')](_0x636f37[_0x7753('0x76')]),_0x7753('0x1dd'),_0x636f37['name']);if(_0x636f37[_0x7753('0x76')]){_0x636f37[_0x7753('0x76')]=![];_0x2667bb['queueBooked'][_0x2667bb[_0x7753('0x26')][_0x605d6a][_0x7753('0xc4')]]=[];ami['Action']({'actionid':_0x605d6a,'action':_0x7753('0x1de'),'queue':_0x636f37[_0x7753('0x64')]})[_0x7753('0xa8')](function(){_0x2667bb[_0x7753('0xc7')](_0x636f37);hopperUtils['rescheduleContact']({'active':![],'ContactId':_0x2667bb[_0x7753('0x26')][_0x605d6a][_0x7753('0xe0')],'ListId':_0x2667bb[_0x7753('0x26')][_0x605d6a][_0x7753('0xee')],'VoiceQueueId':_0x2667bb[_0x7753('0x26')][_0x605d6a]['VoiceQueueId']||undefined,'CampaignId':_0x2667bb[_0x7753('0x26')][_0x605d6a][_0x7753('0xfc')]||undefined})[_0x7753('0xa8')](loggerCatch(_0x7753('0x1df')));delete _0x2667bb[_0x7753('0x26')][_0x605d6a];});}else{loggerBooked[_0x7753('0x4b')](_0x7753('0x1e0'),JSON[_0x7753('0x79')](_0x636f37['queueStatusComplete']),_0x7753('0x1dd'),_0x636f37[_0x7753('0x64')]);_0x2667bb[_0x7753('0xc7')](_0x636f37);hopperUtils[_0x7753('0xde')]({'active':![],'ContactId':_0x2667bb['actions'][_0x605d6a][_0x7753('0xe0')],'ListId':_0x2667bb[_0x7753('0x26')][_0x605d6a][_0x7753('0xee')],'VoiceQueueId':_0x2667bb['actions'][_0x605d6a][_0x7753('0xe1')]||undefined,'CampaignId':_0x2667bb[_0x7753('0x26')][_0x605d6a][_0x7753('0xfc')]||undefined})['catch'](loggerCatch(_0x7753('0x1df')));delete _0x2667bb[_0x7753('0x26')][_0x605d6a];}}else{return _0x2667bb['actionOriginate'](_0x636f37,_0x1b232a);}}else{if(utils[_0x7753('0x62')](undefined,_0x1b232a[_0x7753('0x1e1')])<_0x636f37[_0x7753('0x1e2')]*0x3c){if(_0x1b232a[_0x7753('0x14a')]&&!_0x1b232a[_0x7753('0x14a')]['voicePause']){_0x2667bb['preview']['run'](_0x1b232a['id'])['finally'](function(){_0x2667bb['updateOriginated'](_0x636f37);});}else{hopperUtils[_0x7753('0x1e3')]({'active':![]},_0x1b232a['id'],0x1)[_0x7753('0x1d')](function(){_0x2667bb[_0x7753('0xc7')](_0x636f37);});}}else{_0x636f37[_0x7753('0x1e4')]+=0x1;_0x2667bb[_0x7753('0xc7')](_0x636f37);if(_0x636f37['dialRecallInQueue']){hopperUtils[_0x7753('0xde')]({'active':![],'recallme':![],'UserId':null,'ContactId':_0x1b232a[_0x7753('0xe0')],'ListId':_0x1b232a[_0x7753('0xee')],'VoiceQueueId':_0x1b232a[_0x7753('0xe1')]||undefined,'CampaignId':_0x1b232a[_0x7753('0xfc')]||undefined})['catch'](loggerCatch(_0x7753('0x1e5')));hopperUtils['createHistory'](createObjHistory(_0x636f37,_0x1b232a,utils[_0x7753('0x6e')][_0x7753('0x1e6')],0x17,_0x7753('0x1e7')))['catch'](loggerCatch(_0x7753('0x1e8')));}else{_0x2667bb['saveInDb'](createObjHistory(_0x636f37,_0x1b232a,utils['CAMPAIGN_STATUS']['RECALL_TIMEOUT'],0x16,_0x7753('0x1e9')),_0x7753('0x1ea'),_0x7753('0x1eb'));}}}}else{_0x636f37[_0x7753('0x1ec')]+=0x1;_0x2667bb[_0x7753('0x119')](createObjHistory(_0x636f37,_0x1b232a,utils['CAMPAIGN_STATUS']['BLACKLIST'],0xd,'Blacklist'),_0x7753('0x1ed'),_0x7753('0x1ee'));throw _0x7753('0x1ef');}};};Dialer['prototype'][_0x7753('0x15a')]=function(_0x24c782){var _0x2ce434=this;var _0x5464cc=_0x24c782[_0x7753('0x1f0')]-_0x24c782[_0x7753('0x84')];emitCampaignSummary(_0x24c782);if(_0x5464cc>0x0&&_0x24c782['temp']==0x0){if(_0x5464cc>this['maxNumberOriginate']){_0x5464cc=this[_0x7753('0x24')];}_0x24c782['temp']=0x1;hopperUtils[_0x7753('0x1f1')](_0x24c782,_0x5464cc)[_0x7753('0x41')](function(_0xb89539){_0x24c782['temp']=0x0;if(_0xb89539){if(!utils[_0x7753('0x1f2')](_0xb89539)){_0x24c782['message']=utils['CAMPAIGN_STATUS']['NO_AVAILABLE_CONTACTS'];logger[_0x7753('0x4b')]('[getContactCampaign2][Empty]'+_0x24c782['name']);}else{_0x24c782[_0x7753('0x84')]+=_0xb89539[_0x7753('0xfe')];_0x24c782[_0x7753('0x6d')]=utils[_0x7753('0x6e')][_0x7753('0x1f3')];for(var _0x4829e6=0x0;_0x4829e6<_0xb89539[_0x7753('0xfe')];_0x4829e6+=0x1){_0x24c782[_0x7753('0x1f4')]+=0x1;if(_[_0x7753('0xf7')](_0xb89539[_0x4829e6])||_[_0x7753('0xf7')](_0xb89539[_0x4829e6]['Contact'])||_['isNil'](_0xb89539[_0x4829e6][_0x7753('0x15d')])){_0x2ce434['emptyContact'](_0x7753('0x1f5'),_0x24c782,_0xb89539[_0x4829e6]);}else{hopperUtils[_0x7753('0x1f6')](_[_0x7753('0x7a')](_0xb89539[_0x4829e6],[_0x7753('0xfc'),_0x7753('0x15d')]))['then'](_0x2ce434[_0x7753('0x1da')](_0x24c782,_0xb89539[_0x4829e6]))[_0x7753('0xa8')](_0x2ce434[_0x7753('0x1f7')](_0x7753('0x1f8'),_0x24c782));}}}}})[_0x7753('0xa8')](loggerGetContactDialer(_0x7753('0x1f9'),_0x24c782,_0x5464cc));}};Dialer[_0x7753('0x90')]['handlePower']=function(_0x7b9be3,_0x4fa25c){var _0x48061f=this;var _0x5d1b61=[];if(_0x4fa25c<0x1||_0x7b9be3['dialMethod']===_0x7753('0xa')){_0x4fa25c=0x1;}var _0xc1f210=Math[_0x7753('0x1b8')](_0x7b9be3['available']*_0x4fa25c)-_0x7b9be3[_0x7753('0x84')];if(_0x7b9be3['dialLimitQueue']>0x0){var _0x211d3d=_0x7b9be3[_0x7753('0x1fa')]-_0x7b9be3[_0x7753('0x84')]-_0x7b9be3[_0x7753('0x13e')]-_0x7b9be3['pTalking'];if(_0xc1f210>_0x211d3d){_0xc1f210=_0x211d3d;}}if(_0xc1f210>0x0&&_0x7b9be3[_0x7753('0x1fb')]==0x0){if(_0x7b9be3[_0x7753('0xb8')]==='booked'){_0xc1f210=0x1;}if(_0xc1f210>this[_0x7753('0x24')]){_0xc1f210=this[_0x7753('0x24')];}for(var _0x54939f in this[_0x7753('0x22')]){if(typeof this[_0x7753('0x22')][_0x54939f]!==_0x7753('0xb2')){if(this[_0x7753('0x22')][_0x54939f][_0x7753('0x73')]===_0x7753('0x1fc')&&this[_0x7753('0x22')][_0x54939f][_0x7753('0x8d')]===_0x7753('0x8e')){_0x5d1b61['push'](this['agents'][_0x54939f]['id']);}}}_0x7b9be3[_0x7753('0x1fb')]=0x1;hopperUtils[_0x7753('0x1fd')](_0x7b9be3,_0x5d1b61,_0xc1f210)[_0x7753('0x41')](function(_0x5e30d2){_0x7b9be3[_0x7753('0x1fb')]=0x0;if(_0x5e30d2){if(!utils[_0x7753('0x1f2')](_0x5e30d2)){hopperUtils[_0x7753('0x1fe')](_0x7b9be3)[_0x7753('0x41')](sendMessageReschedule(_0x7b9be3))[_0x7753('0xa8')](loggerCatch(_0x7753('0x1ff')));}else{_0x7b9be3[_0x7753('0x84')]+=_0x5e30d2[_0x7753('0xfe')];_0x7b9be3[_0x7753('0x6d')]=_0x7b9be3[_0x7753('0xb8')]===_0x7753('0xa')?utils[_0x7753('0x6e')][_0x7753('0x13f')]:utils[_0x7753('0x6e')][_0x7753('0x1f3')];for(var _0x40c3e2=0x0;_0x40c3e2<_0x5e30d2['length'];_0x40c3e2+=0x1){if(_[_0x7753('0xf7')](_0x5e30d2[_0x40c3e2])||_[_0x7753('0xf7')](_0x5e30d2[_0x40c3e2]['Contact'])||_[_0x7753('0xf7')](_0x5e30d2[_0x40c3e2][_0x7753('0x15d')])){_0x48061f['emptyContact'](_0x7753('0x1f5'),_0x7b9be3,_0x5e30d2[_0x40c3e2]);}else{hopperUtils[_0x7753('0x200')](_[_0x7753('0x7a')](_0x5e30d2[_0x40c3e2],['VoiceQueueId',_0x7753('0x15d')]))[_0x7753('0x41')](_0x48061f[_0x7753('0x1da')](_0x7b9be3,_0x5e30d2[_0x40c3e2]))['catch'](_0x48061f[_0x7753('0x1f7')]('[actionOriginate]\x20',_0x7b9be3));}}}}})[_0x7753('0xa8')](loggerGetContactDialer(_0x7753('0x201'),_0x7b9be3,_0xc1f210));}};Dialer[_0x7753('0x90')][_0x7753('0x67')]=function(_0x2f40c6){if(_0x2f40c6[_0x7753('0x1fa')]>0x0){var _0x2093fb=_0x2f40c6[_0x7753('0x1fa')]-_0x2f40c6[_0x7753('0x84')]-_0x2f40c6['talking'];if(_0x2093fb>0x0&&_0x2f40c6['temp']==0x0){this[_0x7753('0x202')](_0x2f40c6);}else{loggerPredictiveCalls[_0x7753('0x4b')](_0x7753('0x203'));}}else{this['tryOriginatePredictive'](_0x2f40c6);}};Dialer['prototype'][_0x7753('0x202')]=function(_0x83243d){var _0x349143=this;var _0x287903=[];_0x83243d['originated']+=0x1;for(var _0x4a7425 in this[_0x7753('0x22')]){if(typeof this['agents'][_0x4a7425]!==_0x7753('0xb2')){if(this[_0x7753('0x22')][_0x4a7425][_0x7753('0x73')]===_0x7753('0x1fc')&&this[_0x7753('0x22')][_0x4a7425]['status']===_0x7753('0x8e')){_0x287903[_0x7753('0xa0')](this['agents'][_0x4a7425]['id']);}}}_0x83243d[_0x7753('0x1fb')]=0x1;return this[_0x7753('0x1fd')](_0x83243d['id'],_0x287903,0x1,_0x83243d['dialOrderByScheduledAt'],_0x83243d)['then'](function(_0x39d3ae){_0x83243d[_0x7753('0x1fb')]=0x1;if(_0x39d3ae){if(!utils[_0x7753('0x1f2')](_0x39d3ae)){utils[_0x7753('0x204')](_0x83243d,0x1,0x0);return hopperUtils[_0x7753('0x1fe')](_0x83243d)['then'](sendMessageReschedule(_0x83243d))[_0x7753('0xa8')](loggerCatch('[countReScheduled]\x20'));}else{_0x83243d[_0x7753('0x6d')]=utils['CAMPAIGN_STATUS']['RUNNING'];if(_[_0x7753('0xf7')](_0x39d3ae[0x0])||_['isNil'](_0x39d3ae[0x0][_0x7753('0x205')])||_[_0x7753('0xf7')](_0x39d3ae[0x0][_0x7753('0x15d')])){_0x349143[_0x7753('0x155')](_0x7753('0x1f5'),_0x83243d,_0x39d3ae[0x0]);}else{return hopperUtils[_0x7753('0x200')](_[_0x7753('0x7a')](_0x39d3ae[0x0],[_0x7753('0xe1'),_0x7753('0x15d')]))[_0x7753('0x41')](_0x349143['checkContactBlack'](_0x83243d,_0x39d3ae[0x0]))[_0x7753('0xa8')](_0x349143[_0x7753('0x1f7')](_0x7753('0x206'),_0x83243d));}}}})[_0x7753('0xa8')](loggerGetContactDialer(_0x7753('0x207'),_0x83243d,0x1));};Dialer['prototype'][_0x7753('0x1cd')]=function(_0x351647,_0x6a48f8,_0x53e55e,_0x12e111,_0x5447ef,_0x847433){loggerPredictive[_0x7753('0x4b')]('--------\x20Drop\x20Rate\x20--------');loggerPredictive['info']('M:\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20',_0x351647);loggerPredictive[_0x7753('0x4b')]('Interval:\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20',_0x6a48f8);loggerPredictive[_0x7753('0x4b')]('Ts:\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20',_0x53e55e);loggerPredictive[_0x7753('0x4b')](_0x7753('0x208'),_0x12e111);loggerPredictive[_0x7753('0x4b')](_0x7753('0x209'),_0x5447ef);loggerPredictive[_0x7753('0x4b')]('---------------------------');return new Promise(function(_0xc2fa06,_0x31029a){if(_0x351647<=0x0||isNaN(_0x351647)){return _0x31029a(msgResponse(_0x7753('0x20a'),_0x7753('0x89'),_0x7753('0x20b')+_0x351647));}if(_0x53e55e<=0x0||isNaN(_0x53e55e)){return _0x31029a(msgResponse(_0x7753('0x20a'),'Error','Ts\x20=\x20'+_0x53e55e));}if(_0x12e111<=0x0||isNaN(_0x12e111)){return _0x31029a(msgResponse('[abandonmentRate]',_0x7753('0x89'),'p\x20=\x20'+_0x12e111));}if(_0x6a48f8<=0x0||isNaN(_0x6a48f8)){return _0x31029a(msgResponse(_0x7753('0x20a'),_0x7753('0x89'),_0x7753('0x20c')+_0x6a48f8));}if(_0x5447ef<=0x0||isNaN(_0x5447ef)){return _0x31029a(msgResponse(_0x7753('0x20a'),_0x7753('0x89'),'Amax\x20=\x20'+_0x5447ef));}_0x847433=_0x847433||0x0;var _0x4b786d=0x1/_0x53e55e;var _0x3c3c54=0x0;var _0x48ddd1=0x0;var _0x5e9be2=0x0;var _0x506f53=0x0;for(var _0xa91dd1=0x0;_0x5e9be2<_0x5447ef;_0xa91dd1+=0x1){_0x48ddd1=_0xa91dd1/_0x6a48f8;_0x3c3c54=(_0x12e111*_0x48ddd1+_0x847433)/_0x4b786d;_0x5e9be2=utils['erlangb'](_0x3c3c54,_0x351647);_0x506f53=_0x3c3c54/_0x351647*(0x1-utils[_0x7753('0x20d')](_0x3c3c54,_0x351647));}return _0xc2fa06({'erlangCalls':_0xa91dd1,'erlangCallToSecond':_0x6a48f8/_0xa91dd1,'erlangAbandonmentRate':_0x5e9be2,'erlangBusyFactor':_0x506f53});});};Dialer[_0x7753('0x90')][_0x7753('0x1ce')]=function(_0x450388,_0x1bdcda,_0x5ab13a,_0x5b6cb8,_0x480ad7,_0x196a9d){loggerPredictive['info']('----\x20Agent\x20Busy\x20Factor\x20----');loggerPredictive[_0x7753('0x4b')](_0x7753('0x20e'),_0x450388);loggerPredictive['info'](_0x7753('0x20f'),_0x1bdcda);loggerPredictive[_0x7753('0x4b')](_0x7753('0x210'),_0x5ab13a);loggerPredictive['info'](_0x7753('0x208'),_0x5b6cb8);loggerPredictive[_0x7753('0x4b')](_0x7753('0x211'),_0x480ad7);loggerPredictive[_0x7753('0x4b')](_0x7753('0x57'));return new Promise(function(_0x49d729,_0x595f43){if(_0x450388<=0x0||isNaN(_0x450388)){return _0x595f43(msgResponse(_0x7753('0x212'),'Error',_0x7753('0x20b')+_0x450388));}if(_0x5ab13a<=0x0||isNaN(_0x5ab13a)){return _0x595f43(msgResponse(_0x7753('0x212'),_0x7753('0x89'),'Ts\x20=\x20'+_0x5ab13a));}if(_0x5b6cb8<=0x0||isNaN(_0x5b6cb8)){return _0x595f43(msgResponse('[busyFactor]','Error',_0x7753('0x213')+_0x5b6cb8));}if(_0x1bdcda<=0x0||isNaN(_0x1bdcda)){return _0x595f43(msgResponse(_0x7753('0x212'),_0x7753('0x89'),_0x7753('0x20c')+_0x1bdcda));}if(_0x480ad7<=0x0||isNaN(_0x480ad7)){return _0x595f43(msgResponse(_0x7753('0x212'),_0x7753('0x89'),'Umin\x20=\x20'+_0x480ad7));}_0x196a9d=_0x196a9d||0x0;var _0x26e153=0x1/_0x5ab13a;var _0xd2927b=0x0;var _0x3342e3=0x0;var _0x508910=0x0;var _0x3d8844=0x0;for(var _0x157fc7=0x0;_0x3d8844<_0x480ad7;_0x157fc7+=0x1){_0x3342e3=_0x157fc7/_0x1bdcda;_0xd2927b=(_0x5b6cb8*_0x3342e3+_0x196a9d)/_0x26e153;_0x508910=utils['erlangb'](_0xd2927b,_0x450388);_0x3d8844=_0xd2927b/_0x450388*(0x1-utils[_0x7753('0x20d')](_0xd2927b,_0x450388));}return _0x49d729({'erlangCalls':_0x157fc7,'erlangCallToSecond':_0x1bdcda/_0x157fc7,'erlangAbandonmentRate':_0x508910,'erlangBusyFactor':_0x3d8844});});};module[_0x7753('0x214')]=Dialer;