Built motion from commit c116dc8b.|2.6.30
[motion2.git] / server / services / ami / dialer / index.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 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'0x2a')](this));ami['on'](_0x300b('0x36'),this['syncVarSet'][_0x300b('0x2a')](this));ami['on'](_0x300b('0x37'),this['syncQueueMember'][_0x300b('0x2a')](this));ami['on'](_0x300b('0x38'),this[_0x300b('0x39')][_0x300b('0x2a')](this));this['loopCampaigns']();this['loopClearZombieChannels']();RpcSetting[_0x300b('0x3a')]()[_0x300b('0x3b')](function(_0x101fa2){previewRecallmeReminderInterval=_0x101fa2['previewRecallmeReminderInterval'];});}function isNotNull(_0x4eb3e5){return _0x4eb3e5!==null&&!_[_0x300b('0x3c')](_0x4eb3e5);}function msgResponse(_0x26c6d0,_0x1b1860,_0x235dc7){return{'action':_0x26c6d0,'response':_0x1b1860,'message':_0x235dc7,'stack':_0x235dc7};}function emit(_0x1bfe89,_0x39e5e6,_0x58c7c1){io['to'](_0x1bfe89)[_0x300b('0x3d')](_0x39e5e6,_0x58c7c1);}function emitOutboundVoiceQueueSummary(_0x2d9143){if(_0x2d9143[_0x300b('0x3e')]===_0x300b('0x3f')){logger[_0x300b('0x40')]('[voiceQueueReport][queuesummary]\x20sending\x20voice_queue:save\x20event:',util['inspect'](_0x2d9143,{'showHidden':![],'depth':null}));emit(util[_0x300b('0x41')](_0x300b('0x42'),_0x2d9143['name']),_0x300b('0x43'),_0x2d9143);}}function checkGetDataPredictive(_0x39d02c){if(isNotNull(_0x39d02c)&&!_['isEmpty'](_0x39d02c)){loggerPredictive[_0x300b('0x44')]('-----\x20Stats\x20Predictive\x20---');loggerPredictive[_0x300b('0x44')](_0x300b('0x45'),_0x39d02c['predictiveIntervalTotalCalls']);loggerPredictive[_0x300b('0x44')](_0x300b('0x46'),_0x39d02c[_0x300b('0x47')]);loggerPredictive[_0x300b('0x44')](_0x300b('0x48'),_0x39d02c[_0x300b('0x49')]);loggerPredictive[_0x300b('0x44')](_0x300b('0x4a'),_0x39d02c[_0x300b('0x4b')]);loggerPredictive[_0x300b('0x44')](_0x300b('0x4c'),_0x39d02c[_0x300b('0x4d')]);loggerPredictive['info'](_0x300b('0x4e'),_0x39d02c['predictiveIntervalAvgTalktime']);loggerPredictive['info'](_0x300b('0x4f'));if(_0x39d02c[_0x300b('0x50')]>0x0){if(!_['isUndefined'](_0x39d02c[_0x300b('0x51')])&&_0x39d02c['predictiveIntervalAvgTalktime']>0x0){return!![];}loggerPredictive[_0x300b('0x44')](_0x300b('0x52'));if(!_['isUndefined'](_0x39d02c[_0x300b('0x4d')])&&_0x39d02c[_0x300b('0x4d')]>0x0){return!![];}loggerPredictive[_0x300b('0x44')](_0x300b('0x53'));}else{loggerPredictive[_0x300b('0x44')](_0x300b('0x54'));}}else{loggerPredictive['info'](_0x300b('0x55'));}return![];}function mergeDataErlangB(_0xf0d316){return function(_0x3d821a){loggerPredictive['info']('---------\x20ErlangB\x20---------');loggerPredictive[_0x300b('0x44')](_0x300b('0x56'),_0x3d821a[_0x300b('0x57')]);loggerPredictive['info'](_0x300b('0x58'),_0x3d821a['erlangCallToSecond']);loggerPredictive[_0x300b('0x44')](_0x300b('0x59'),_0x3d821a['erlangAbandonmentRate']);loggerPredictive[_0x300b('0x44')](_0x300b('0x5a'),_0x3d821a['erlangBusyFactor']);loggerPredictive['info'](_0x300b('0x59'),_0x3d821a[_0x300b('0x5b')]);loggerPredictive['info'](_0x300b('0x4f'));_['merge'](_0xf0d316,_0x3d821a);};}function ifInterval(_0xd57219,_0x14a0a1){if(_[_0x300b('0x3c')](_0x14a0a1)){return![];}return utils[_0x300b('0x5c')](undefined,_0x14a0a1)<_0xd57219*0x3c;}function clearPredictiveAttributes(_0x23526e){if(_0x23526e[_0x300b('0x5d')]){_0x23526e['startProgressive']=undefined;loggerPredictive[_0x300b('0x40')](_0x23526e[_0x300b('0x5e')],_0x300b('0x5f'));}if(_0x23526e[_0x300b('0x60')]){_0x23526e[_0x300b('0x60')]=undefined;loggerPredictive[_0x300b('0x40')](_0x23526e[_0x300b('0x5e')],'startPredictive\x20value\x20cleared');}if(_0x23526e[_0x300b('0x61')]){clearInterval(_0x23526e[_0x300b('0x61')]);_0x23526e[_0x300b('0x61')]=undefined;loggerPredictive[_0x300b('0x40')](_0x23526e['name'],_0x300b('0x62'));}}function loggerCatchPredictive(_0x46f550,_0x244aa1){return function(_0x2f776e){loggerPredictive['error'](_0x244aa1[_0x300b('0x5e')],_0x46f550);loggerPredictive['error'](_0x2f776e['stack']);clearPredictiveAttributes(_0x244aa1);};}function loggerCatch(_0x4ffb65){return function(_0x2b8c04){logger[_0x300b('0x63')](_0x4ffb65,util['inspect'](_0x2b8c04,{'showHidden':![],'depth':null}));};}function sendMessageReschedule(_0x330ee3){return function(_0x18d519){if(isNotNull(_0x18d519)&&isNotNull(_0x18d519[0x0])){if(_0x18d519[0x0]['contactsRescheduled']>0x0){_0x330ee3['message']=utils[_0x300b('0x64')][_0x300b('0x65')];logger[_0x300b('0x44')](_0x300b('0x66')+_0x330ee3['name'],_0x18d519[0x0]['contactsRescheduled'],'contacts');}else{_0x330ee3['message']=utils[_0x300b('0x64')][_0x300b('0x67')];logger[_0x300b('0x44')](_0x300b('0x68')+_0x330ee3[_0x300b('0x5e')]);}}};}function createObjHistory(_0x39834e,_0x1f0f60,_0x41d13d,_0x5bd1aa,_0xfbfb4){_0x39834e[_0x300b('0x69')]=_0x41d13d;var _0x5ec462=new Action(_0x39834e,_0x1f0f60);var _0x1ba443=new History(_0x5ec462);_0x1ba443['state']=_0x5bd1aa;_0x1ba443['statedesc']=_0xfbfb4;_0x1ba443[_0x300b('0x6a')]=_0x5ec462[_0x300b('0x6b')];return _0x1ba443;}function unlockQueueStatus(_0x5e6010,_0xe14a61){setTimeout(function(){if(_[_0x300b('0x3c')](_0x5e6010[_0x300b('0x6c')])){loggerBooked['error'](_0x300b('0x6d'),_0xe14a61);}_0x5e6010[_0x300b('0x6c')]=!![];loggerBooked['info'](_0x300b('0x6e'),_0xe14a61,JSON['stringify'](_[_0x300b('0x6f')](_0x5e6010,[_0x300b('0x5e'),_0x300b('0x6c')])));},0x1f3);}function checkInterval(_0x46e246){return function(){if(!isNotNull(_0x46e246['Interval'])){_0x46e246[_0x300b('0x69')]=utils['CAMPAIGN_STATUS']['NULL_INTERVAL'];throw _0x46e246[_0x300b('0x5e')]+_0x300b('0x70');}if(!isNotNull(_0x46e246[_0x300b('0x71')][_0x300b('0x72')])){_0x46e246['message']=utils['CAMPAIGN_STATUS'][_0x300b('0x73')];throw _0x46e246['name']+_0x300b('0x70');}if(!isNotNull(_[_0x300b('0x74')](_0x46e246[_0x300b('0x71')]['Intervals']))){_0x46e246[_0x300b('0x69')]=utils[_0x300b('0x64')][_0x300b('0x73')];throw _0x46e246['name']+_0x300b('0x70');}};}function checkIsIVRCampaignActive(_0x9deb4f){return function(){if(!utils[_0x300b('0x75')](_0x9deb4f)){_0x9deb4f[_0x300b('0x69')]=utils['CAMPAIGN_STATUS']['INACTIVE'];throw _0x9deb4f['name']+_0x300b('0x76');}};}function emitCampaignSummary(_0x58d5e3){if(utils[_0x300b('0x77')](_0x58d5e3)){emit(util['format'](_0x300b('0x78'),_0x58d5e3[_0x300b('0x5e')]),'campaign:save',_0x58d5e3);}}function loggerCatchQueueSummary(_0x33e49e,_0x41731c){return function(_0xd4c64b){clearPredictiveAttributes(_0x41731c);emitCampaignSummary(_0x41731c);loggerSyncQueueSummary[_0x300b('0x40')](_0x33e49e,util[_0x300b('0x79')](_0xd4c64b,{'showHidden':![],'depth':null}));};}function notSendMessagesCampaign(_0x1de22d){if(_0x1de22d[_0x300b('0x7a')]){if(_0x1de22d['originated']===0x0){_0x1de22d[_0x300b('0x7a')]=![];_0x1de22d[_0x300b('0x69')]=utils[_0x300b('0x64')][_0x300b('0x7b')];loggerSyncQueueSummary['debug'](_0x300b('0x7c'),_0x1de22d[_0x300b('0x5e')],_0x300b('0x7d'));}else{_0x1de22d[_0x300b('0x69')]=utils[_0x300b('0x64')][_0x300b('0x7e')];loggerSyncQueueSummary[_0x300b('0x40')](_0x300b('0x7c'),_0x1de22d[_0x300b('0x5e')],_0x300b('0x7f'));}emitCampaignSummary(_0x1de22d);}}function myreject(_0x50f0f2){return function(_0x28bd34){return _0x50f0f2(msgResponse(_0x300b('0x80'),'Error',JSON['stringify'](_0x28bd34)));};}Dialer['prototype'][_0x300b('0x81')]=function(_0x3d8859){return!_[_0x300b('0x3c')](_0x3d8859)&&_0x3d8859&&!_['isUndefined'](_0x3d8859[_0x300b('0x5e')])&&!_['isUndefined'](_0x3d8859[_0x300b('0x82')])&&_0x3d8859['active']&&(this['trunks'][util['format'](_0x300b('0x83'),_0x3d8859[_0x300b('0x5e')])]['status']===_0x300b('0x84')||this['trunks'][util['format']('SIP/%s',_0x3d8859['name'])][_0x300b('0x85')]===_0x300b('0x86'));};Dialer[_0x300b('0x17')][_0x300b('0x87')]=function(_0x4b486b){var _0x687b2e=this;return function(){if(!_0x687b2e[_0x300b('0x81')](_0x4b486b[_0x300b('0x88')])){if(!_0x687b2e[_0x300b('0x81')](_0x4b486b['TrunkBackup'])){_0x4b486b[_0x300b('0x69')]=utils['CAMPAIGN_STATUS']['TRUNK_NOT_REACHABLE'];throw _0x4b486b[_0x300b('0x5e')]+'\x20trunk\x20is\x20not\x20reachable';}}};};Dialer[_0x300b('0x17')][_0x300b('0x89')]=function(_0xc750e0,_0x5037ce,_0x13ad2f,_0x379ba4){var _0x3cefe2=this;return function(){var _0x1dc2c0=!![];return _0x3cefe2['ifTimeIvr'](_0xc750e0,_0x5037ce,_0x13ad2f,_0x379ba4,_0x1dc2c0);};};Dialer[_0x300b('0x17')][_0x300b('0x8a')]=function(_0x2b1cca,_0x330b2d,_0xa8704a,_0x1f5b86){var _0x266c25=this;return function(){var _0x3f5d91=![];return _0x266c25[_0x300b('0x8b')](_0x2b1cca[_0x300b('0x72')],_0x330b2d,_0xa8704a,_0x1f5b86,_0x3f5d91);};};Dialer['prototype'][_0x300b('0x8b')]=function(_0x26310f,_0x2caf45,_0x8ccca3,_0x53a9c4,_0x260680){var _0x37e8fd=[];return new Promise(function(_0x46154a,_0x2bbbde){if(!isNotNull(_0x26310f)){_0x53a9c4[_0x300b('0x69')]=utils[_0x300b('0x64')][_0x300b('0x73')];return _0x2bbbde(msgResponse(_0x300b('0x8c'),_0x300b('0x8d'),_0x8ccca3+_0x300b('0x8e')));}if(_[_0x300b('0x74')](_0x26310f)){_0x53a9c4['message']=utils[_0x300b('0x64')][_0x300b('0x8f')];return _0x2bbbde(msgResponse('ifTime',_0x300b('0x8d'),_0x8ccca3+_0x300b('0x90')));}if(_0x2caf45&&_[_0x300b('0x3c')](config[_0x300b('0x91')][_0x2caf45])){_0x53a9c4[_0x300b('0x69')]=utils[_0x300b('0x64')][_0x300b('0x92')];return _0x2bbbde(msgResponse(_0x300b('0x8c'),_0x300b('0x8d'),_0x8ccca3+'\x20Timezone\x20unknow\x20'+_0x2caf45));}if(_[_0x300b('0x93')](_0x26310f)){for(var _0x409860=0x0;_0x409860<_0x26310f[_0x300b('0x94')];_0x409860+=0x1){_0x37e8fd[_0x300b('0x95')](ami[_0x300b('0x96')]({'action':'command','command':util[_0x300b('0x41')](_0x300b('0x97'),_0x26310f[_0x409860][_0x300b('0x98')],!_['isUndefined'](config['timezones'][_0x2caf45])?_0x2caf45:'')})[_0x300b('0x3b')](function(_0x414ed9){return _0x414ed9['content'][_0x300b('0x99')](_0x300b('0x9a'))>=0x0;})['catch'](myreject(_0x2bbbde)));}}else{_0x37e8fd['push'](ami[_0x300b('0x96')]({'action':_0x300b('0x9b'),'command':util[_0x300b('0x41')](_0x300b('0x97'),_0x26310f,!_['isUndefined'](config['timezones'][_0x2caf45])?_0x2caf45:'')})[_0x300b('0x3b')](function(_0x35a303){return _0x35a303[_0x300b('0x9c')][_0x300b('0x99')](_0x300b('0x9a'))>=0x0;})['catch'](myreject(_0x2bbbde)));}Promise[_0x300b('0x9d')](_0x37e8fd)[_0x300b('0x3b')](function(_0x4b3424){var _0x7df5d2=_[_0x300b('0x9e')](_0x4b3424);if(_0x7df5d2){return _0x46154a(_0x7df5d2);}else{_0x53a9c4[_0x300b('0x69')]=_0x260680?utils[_0x300b('0x64')][_0x300b('0x9f')]:utils[_0x300b('0x64')][_0x300b('0xa0')];return _0x2bbbde(msgResponse(_0x300b('0xa1'),_0x300b('0x8d'),_0x300b('0xa2')+_0x260680+'\x20'+_0x8ccca3+_0x300b('0xa3')+util[_0x300b('0x79')](_0x26310f,{'showHidden':![],'depth':null})+_0x300b('0xa4')+_0x2caf45));}})[_0x300b('0xa5')](function(_0xd55b87){return _0x2bbbde(msgResponse(_0x300b('0x8c'),'Failure',JSON[_0x300b('0xa6')](_0xd55b87)));});});};Dialer[_0x300b('0x17')]['loopCampaigns']=function(){var _0x53acbf=this;return cmHopper[_0x300b('0xa7')]({'active':![]},{'where':{'active':!![]}})[_0x300b('0x3b')](function(){setInterval(function(){_0x53acbf['syncCampaigns']();},0x3e8);});};Dialer[_0x300b('0x17')][_0x300b('0xa8')]=function(){var _0xc00c2f=this;var _0x5b2526;for(var _0x17c7c6 in this[_0x300b('0x1e')]){if(typeof this[_0x300b('0x1e')][_0x17c7c6]!==_0x300b('0xa9')){_0x5b2526=this['campaigns'][_0x17c7c6];if(utils['isIVRCampaign'](_0x5b2526)&&utils[_0x300b('0x75')](_0x5b2526)){_0x5b2526[_0x300b('0x7a')]=!![];Promise[_0x300b('0xaa')]()[_0x300b('0x3b')](checkIsIVRCampaignActive(_0x5b2526))[_0x300b('0x3b')](checkInterval(_0x5b2526))[_0x300b('0x3b')](_0xc00c2f['checkIsTrunkReachable'](_0x5b2526))[_0x300b('0x3b')](_0xc00c2f['checkIfTime'](_0x5b2526[_0x300b('0xab')],_0x5b2526[_0x300b('0xac')],_0x5b2526[_0x300b('0x5e')],_0x5b2526))[_0x300b('0x3b')](_0xc00c2f[_0x300b('0x8a')](_0x5b2526[_0x300b('0x71')],_0x5b2526[_0x300b('0xac')],_0x5b2526['name'],_0x5b2526))[_0x300b('0x3b')](_0xc00c2f[_0x300b('0xad')](_0x5b2526))[_0x300b('0xa5')](loggerCatchQueueSummary(_0x300b('0xae'),_0x5b2526));}else{notSendMessagesCampaign(_0x5b2526);}}}};Dialer[_0x300b('0x17')][_0x300b('0xaf')]=function(_0x51f1a7){if(_0x51f1a7[_0x300b('0xb0')]!==_0x300b('0x7')){clearPredictiveAttributes(_0x51f1a7);}switch(_0x51f1a7[_0x300b('0xb0')]){case _0x300b('0xb1'):this['handlePower'](_0x51f1a7,0x1);break;case _0x300b('0xb2'):this[_0x300b('0xb3')](_0x51f1a7,_0x51f1a7[_0x300b('0xb4')]);break;case'predictive':this[_0x300b('0x7')](_0x51f1a7);break;case _0x300b('0x6'):this[_0x300b('0xb3')](_0x51f1a7,0x1);break;default:logger[_0x300b('0x63')]('Queue',_0x51f1a7[_0x300b('0x5e')],_0x300b('0xb5'));}};Dialer[_0x300b('0x17')][_0x300b('0x8c')]=function(_0x354aa6,_0x45f46c){var _0x2c46ac=_0x354aa6[_0x300b('0xac')];var _0x155454=_0x45f46c?_0x354aa6[_0x300b('0xab')]:_0x354aa6[_0x300b('0x71')][_0x300b('0x72')];logger[_0x300b('0xb6')](_0x300b('0xb7'),_0x155454,_0x2c46ac,_0x354aa6[_0x300b('0x5e')],util[_0x300b('0x41')](_0x300b('0xb8'),_0x354aa6[_0x300b('0x5e')],_0x354aa6['id']));var _0x10bfd1=null;return Interval[_0x300b('0xb9')](_0x155454,_0x2c46ac)[_0x300b('0x3b')](function(_0x1081d3){if(_0x1081d3===!![]){return _0x1081d3;}else{_0x354aa6[_0x300b('0x69')]=_0x45f46c?utils[_0x300b('0x64')][_0x300b('0x9f')]:utils[_0x300b('0x64')][_0x300b('0xa0')];_0x10bfd1=msgResponse(_0x300b('0xa1'),_0x300b('0x8d'),_0x300b('0xa2')+_0x45f46c+'\x20'+_0x354aa6['name']+'\x20Interval\x20is\x20overtime:\x20'+util[_0x300b('0x79')](_0x155454,{'showHidden':![],'depth':null})+'Timezone:\x20'+_0x2c46ac);}if(_0x10bfd1!==null){logger[_0x300b('0xb6')](_0x300b('0xba'),_0x10bfd1);_0x10bfd1[_0x300b('0xbb')]=_0x45f46c;throw _0x10bfd1;}})[_0x300b('0xa5')](function(_0x153a1a){logger[_0x300b('0x63')](_0x300b('0xbc'),_0x153a1a);throw msgResponse('[ifTime][Action]',_0x300b('0xbd'),util[_0x300b('0x79')](_0x153a1a,{'showHidden':![],'depth':null}));});};Dialer['prototype']['syncAgentConnect']=function(_0x570366){if(this[_0x300b('0x1d')][_0x570366[_0x300b('0xbe')]]){if(this['uniqueId'][_0x570366['uniqueid']]&&this[_0x300b('0x25')][_0x570366[_0x300b('0xbf')]]['type']!=='ivr'){utils[_0x300b('0xc0')](this[_0x300b('0x1d')][_0x570366[_0x300b('0xbe')]],_0x300b('0xc1'));this[_0x300b('0x25')][_0x570366[_0x300b('0xbf')]][_0x300b('0xc2')]=moment()['format'](_0x300b('0xc3'));}}};Dialer[_0x300b('0x17')][_0x300b('0x2f')]=function(_0x25a357){var _0x515d0e=this[_0x300b('0x25')][_0x25a357[_0x300b('0xbf')]];if(this[_0x300b('0x1d')][_0x25a357[_0x300b('0xbe')]]){if(_0x515d0e&&_0x515d0e[_0x300b('0x3e')]!=='ivr'){delete this[_0x300b('0x25')][_0x25a357['uniqueid']];this[_0x300b('0x1d')][_0x25a357['queue']][_0x300b('0xc4')]+=0x1;var _0x5371cc=new AgentComplete(_0x515d0e,_0x25a357);if(_0x25a357['reason']===_0x300b('0xc5')){_0x5371cc[_0x300b('0xc6')]=this[_0x300b('0x1d')][_0x25a357[_0x300b('0xbe')]][_0x300b('0xc7')]&&this[_0x300b('0x1d')][_0x25a357[_0x300b('0xbe')]][_0x300b('0xc8')]?moment()[_0x300b('0x41')](_0x300b('0xc3')):undefined;}hopperUtils[_0x300b('0xc9')](_0x5371cc)[_0x300b('0xa5')](loggerCatch('[syncAgentComplete][createHistory]'));hopperUtils[_0x300b('0xca')](_0x5371cc)['catch'](loggerCatch(_0x300b('0xcb')));}}};Dialer[_0x300b('0x17')][_0x300b('0x2c')]=function(_0x3f0b95){var _0xcf1dc8=this[_0x300b('0x25')][_0x3f0b95['uniqueid']];var _0x5a15b2=this;var _0x58e828=![];var _0x118104;var _0xf84a60;if(this[_0x300b('0x1d')][_0x3f0b95['queue']]){if(_0xcf1dc8&&_0xcf1dc8[_0x300b('0x3e')]!==_0x300b('0xcc')){delete this[_0x300b('0x25')][_0x3f0b95['uniqueid']];utils[_0x300b('0xc0')](this[_0x300b('0x1d')][_0x3f0b95[_0x300b('0xbe')]],_0x300b('0xcd'));_0xcf1dc8[_0x300b('0xce')]=moment()[_0x300b('0x41')](_0x300b('0xc3'));var _0x4affe6=new QueueCallerAbandon(_0xcf1dc8,_0x3f0b95);if(utils[_0x300b('0x5c')](_0xcf1dc8[_0x300b('0xce')],_0xcf1dc8[_0x300b('0xcf')])>=_0xcf1dc8[_0x300b('0xd0')]){this[_0x300b('0x1d')][_0x3f0b95[_0x300b('0xbe')]][_0x300b('0x49')]+=0x1;this[_0x300b('0x1d')][_0x3f0b95['queue']]['outboundDropCallsDayTimeout']+=0x1;this['voiceQueues'][_0x3f0b95[_0x300b('0xbe')]][_0x300b('0xd1')]+=0x1;_0x4affe6['state']=0xa;_0x4affe6['statedesc']=_0x300b('0xd2');_0x4affe6[_0x300b('0xd3')]=_0x300b('0xd4');_0x4affe6['agiafterat']=this[_0x300b('0x1d')][_0x3f0b95[_0x300b('0xbe')]][_0x300b('0xc7')]?moment()['format'](_0x300b('0xc3')):undefined;_0x4affe6['countdropretry']+=0x1;_0x4affe6[_0x300b('0xd5')]+=0x1;_0x118104=this[_0x300b('0x1d')][_0x3f0b95[_0x300b('0xbe')]][_0x300b('0xd6')];_0xf84a60=this[_0x300b('0x1d')][_0x3f0b95[_0x300b('0xbe')]][_0x300b('0xd7')];hopperUtils[_0x300b('0xd8')](_0x4affe6,_0x4affe6[_0x300b('0xd9')],_0xcf1dc8[_0x300b('0xda')])[_0x300b('0x3b')](function(_0x1a57f9){_0x58e828=_0x1a57f9[_0x300b('0xdb')]==0x1;if(_0x4affe6[_0x300b('0xdc')]>=_0x5a15b2[_0x300b('0x1d')][_0x3f0b95[_0x300b('0xbe')]]['dialDropMaxRetry']){_0x5a15b2[_0x300b('0xdd')](_0x4affe6,_0x1a57f9[_0x300b('0xdb')]);}else{hopperUtils[_0x300b('0xde')]({'active':![],'countdropretry':_0x4affe6[_0x300b('0xdc')],'scheduledat':moment()['add'](_0x5a15b2[_0x300b('0x1d')][_0x3f0b95['queue']]['dialDropRetryFrequency'],_0x300b('0xdf'))[_0x300b('0x41')]('YYYY-MM-DD\x20HH:mm:ss'),'ContactId':_0xcf1dc8['ContactId'],'ListId':_0xcf1dc8[_0x300b('0xe0')],'VoiceQueueId':_0xcf1dc8['VoiceQueueId']||undefined,'CampaignId':_0xcf1dc8[_0x300b('0xe1')]||undefined})[_0x300b('0xa5')](loggerCatch('[rescheduleContact][Drop]'));var _0x25008e=new History(_0x4affe6);_0x25008e[_0x300b('0xd9')]=0xa;_0x25008e[_0x300b('0xe2')]=_0x300b('0xd2');_0x25008e['starttime']=moment()['format'](_0x300b('0xc3'));_0x25008e[_0x300b('0x6a')]=_0x25008e['starttime'];_0x25008e[_0x300b('0xe3')]=_0x4affe6[_0x300b('0xe3')];_0x25008e[_0x300b('0xe4')]=_0x4affe6[_0x300b('0xe4')];hopperUtils[_0x300b('0xc9')](_0x25008e)[_0x300b('0xa5')](loggerCatch(_0x300b('0xe5')));}})[_0x300b('0x3b')](function(){if(_0x58e828)hopperUtils[_0x300b('0xe6')](_0x4affe6,_0x118104,_0xf84a60)[_0x300b('0x3b')](function(){return 0x1;});});}else{this[_0x300b('0x1d')][_0x3f0b95['queue']][_0x300b('0x4b')]+=0x1;this[_0x300b('0x1d')][_0x3f0b95[_0x300b('0xbe')]][_0x300b('0xe7')]+=0x1;_0x4affe6[_0x300b('0xd9')]=0xb;_0x4affe6['statedesc']=_0x300b('0xe8');_0x4affe6[_0x300b('0xd3')]='CALLEREXIT';_0x4affe6['countabandonedretry']+=0x1;_0x4affe6[_0x300b('0xd5')]+=0x1;_0x118104=this['voiceQueues'][_0x3f0b95[_0x300b('0xbe')]]['dialAbandonedRetryFrequency'];_0xf84a60=this[_0x300b('0x1d')][_0x3f0b95[_0x300b('0xbe')]][_0x300b('0xd7')];hopperUtils[_0x300b('0xd8')](_0x4affe6,_0x4affe6['state'],_0xcf1dc8['voiceQueue'])[_0x300b('0x3b')](function(_0x4dcb5f){if(_0x4affe6[_0x300b('0xe9')]>=_0x5a15b2['voiceQueues'][_0x3f0b95['queue']][_0x300b('0xea')]){_0x5a15b2[_0x300b('0xdd')](_0x4affe6,_0x4dcb5f['additional']);}else{hopperUtils[_0x300b('0xde')]({'active':![],'countabandonedretry':_0x4affe6['countabandonedretry'],'scheduledat':moment()[_0x300b('0xeb')](_0x5a15b2[_0x300b('0x1d')][_0x3f0b95[_0x300b('0xbe')]][_0x300b('0xec')],_0x300b('0xdf'))[_0x300b('0x41')](_0x300b('0xc3')),'ContactId':_0xcf1dc8[_0x300b('0xed')],'ListId':_0xcf1dc8[_0x300b('0xe0')],'VoiceQueueId':_0xcf1dc8[_0x300b('0xee')]||undefined,'CampaignId':_0xcf1dc8[_0x300b('0xe1')]||undefined})[_0x300b('0xa5')](loggerCatch('[rescheduleContact][Abandoned]'));var _0x1c1dd7=new History(_0x4affe6);_0x1c1dd7[_0x300b('0xd9')]=0xb;_0x1c1dd7[_0x300b('0xe2')]=_0x300b('0xe8');_0x1c1dd7[_0x300b('0x6b')]=moment()['format'](_0x300b('0xc3'));_0x1c1dd7[_0x300b('0x6a')]=_0x1c1dd7[_0x300b('0x6b')];_0x1c1dd7['calleridname']=_0x4affe6[_0x300b('0xe3')];_0x1c1dd7[_0x300b('0xe4')]=_0x4affe6[_0x300b('0xe4')];hopperUtils[_0x300b('0xc9')](_0x1c1dd7)[_0x300b('0xa5')](loggerCatch(_0x300b('0xef')));}})[_0x300b('0x3b')](function(){if(_0x58e828)hopperUtils[_0x300b('0xe6')](_0x4affe6,_0x118104,_0xf84a60)[_0x300b('0x3b')](function(){return 0x1;});});}}}};Dialer[_0x300b('0x17')][_0x300b('0x35')]=function(_0x7b8bd){if(this[_0x300b('0x23')][_0x7b8bd[_0x300b('0xbf')]]){this['actions'][_0x7b8bd[_0x300b('0xbf')]][_0x300b('0xf0')]=_0x7b8bd[_0x300b('0xf0')];}if(this[_0x300b('0x25')][_0x7b8bd[_0x300b('0xbf')]]){this['uniqueId'][_0x7b8bd[_0x300b('0xbf')]][_0x300b('0xf0')]=_0x7b8bd['channel'];}};Dialer[_0x300b('0x17')][_0x300b('0xf1')]=function(_0x4a1d4e){if(!this[_0x300b('0x23')][_0x4a1d4e[_0x300b('0xf2')]]){return;}var _0x1ce2fb=this[_0x300b('0x1d')][this[_0x300b('0x23')][_0x4a1d4e[_0x300b('0xf2')]][_0x300b('0xbe')]][_0x300b('0xf3')]||_0x300b('0xf4');if(_0x1ce2fb===_0x300b('0xf5')){if(this[_0x300b('0x23')][_0x4a1d4e[_0x300b('0xf2')]]&&_[_0x300b('0xf6')](this[_0x300b('0x23')][_0x4a1d4e[_0x300b('0xf2')]][_0x300b('0xf7')])&&_0x4a1d4e[_0x300b('0x85')]==='1'&&_0x4a1d4e[_0x300b('0xf8')]==='0'){if(this[_0x300b('0x1f')][_0x4a1d4e[_0x300b('0xf9')]]){if(!this[_0x300b('0x1f')][_0x4a1d4e[_0x300b('0xf9')]][_0x300b('0xf7')]){this[_0x300b('0x1f')][_0x4a1d4e['stateinterface']]['locked']=!![];this['actions'][_0x4a1d4e[_0x300b('0xf2')]][_0x300b('0xf7')]=!![];this[_0x300b('0x23')][_0x4a1d4e[_0x300b('0xf2')]][_0x300b('0xf9')]=_0x4a1d4e[_0x300b('0xf9')];}}}}else if(_0x1ce2fb===_0x300b('0xf4')){if(this[_0x300b('0x23')][_0x4a1d4e['actionid']]){if(this[_0x300b('0x1f')][_0x4a1d4e[_0x300b('0xf9')]]){this[_0x300b('0x23')][_0x4a1d4e[_0x300b('0xf2')]][_0x300b('0xf9')]=_0x4a1d4e[_0x300b('0xf9')];if(_['isNil'](this[_0x300b('0x26')][this['actions'][_0x4a1d4e[_0x300b('0xf2')]][_0x300b('0xbe')]])){this['queueBooked'][this[_0x300b('0x23')][_0x4a1d4e[_0x300b('0xf2')]][_0x300b('0xbe')]]=[];}this['queueBooked'][this[_0x300b('0x23')][_0x4a1d4e['actionid']][_0x300b('0xbe')]][_0x300b('0x95')](_['merge'](_[_0x300b('0x6f')](this[_0x300b('0x23')][_0x4a1d4e['actionid']],[_0x300b('0xfa'),_0x300b('0xf9')]),{'status':_0x4a1d4e[_0x300b('0x85')],'paused':_0x4a1d4e[_0x300b('0xf8')]}));}}}};Dialer['prototype'][_0x300b('0x39')]=function(_0x2297ce){if(!this['actions'][_0x2297ce[_0x300b('0xf2')]]){return;}var _0x3e4b0e=this;var _0xa307e7=this[_0x300b('0x1d')][this['actions'][_0x2297ce['actionid']]['queue']];var _0x2f8450=_0xa307e7[_0x300b('0xf3')]||'rrmemory';if(_0x2f8450===_0x300b('0xf5')){if(this[_0x300b('0x23')][_0x2297ce[_0x300b('0xf2')]]&&this[_0x300b('0x23')][_0x2297ce[_0x300b('0xf2')]]['stateinterface']){this[_0x300b('0x1c')][_0x300b('0xfb')](this[_0x300b('0x23')][_0x2297ce[_0x300b('0xf2')]]['idHopper'],this[_0x300b('0x23')][_0x2297ce['actionid']]['stateinterface'])[_0x300b('0xa5')](function(_0x3a1b80){logger[_0x300b('0x63')](_0x300b('0xfc'),util[_0x300b('0x79')](_0x3a1b80,{'showHidden':![],'depth':null}));})[_0x300b('0x1a')](function(){utils['decrementOriginate'](_0x3e4b0e[_0x300b('0x1d')][_0x3e4b0e[_0x300b('0x23')][_0x2297ce['actionid']][_0x300b('0xbe')]],_0x300b('0xfd'));_0x3e4b0e[_0x300b('0x1f')][_0x3e4b0e[_0x300b('0x23')][_0x2297ce['actionid']]['stateinterface']][_0x300b('0xf7')]=![];delete _0x3e4b0e[_0x300b('0x23')][_0x2297ce['actionid']];unlockQueueStatus(_0xa307e7);});}else{utils[_0x300b('0xc0')](this[_0x300b('0x1d')][this[_0x300b('0x23')][_0x2297ce[_0x300b('0xf2')]][_0x300b('0xbe')]],_0x300b('0xfd'));hopperUtils[_0x300b('0xde')]({'active':![],'ContactId':this[_0x300b('0x23')][_0x2297ce[_0x300b('0xf2')]][_0x300b('0xed')],'ListId':this['actions'][_0x2297ce[_0x300b('0xf2')]][_0x300b('0xe0')],'VoiceQueueId':this[_0x300b('0x23')][_0x2297ce[_0x300b('0xf2')]][_0x300b('0xee')]||undefined,'CampaignId':this[_0x300b('0x23')][_0x2297ce[_0x300b('0xf2')]][_0x300b('0xe1')]||undefined})[_0x300b('0xa5')](loggerCatch(_0x300b('0xfe')));delete this[_0x300b('0x23')][_0x2297ce['actionid']];unlockQueueStatus(_0xa307e7);}}else if(_0x2f8450==='rrmemory'){var _0x415e40;if(this['actions'][_0x2297ce[_0x300b('0xf2')]]&&!_[_0x300b('0x74')](this[_0x300b('0x26')][this[_0x300b('0x23')][_0x2297ce[_0x300b('0xf2')]]['queue']])){if(this[_0x300b('0x27')][_0x3e4b0e[_0x300b('0x23')][_0x2297ce[_0x300b('0xf2')]][_0x300b('0xbe')]]){this[_0x300b('0x27')][_0x3e4b0e[_0x300b('0x23')][_0x2297ce[_0x300b('0xf2')]][_0x300b('0xbe')]]=this['queueBookedRR'][this['actions'][_0x2297ce[_0x300b('0xf2')]][_0x300b('0xbe')]]?this[_0x300b('0x27')][this[_0x300b('0x23')][_0x2297ce[_0x300b('0xf2')]]['queue']]:this['queueBooked'][this['actions'][_0x2297ce['actionid']][_0x300b('0xbe')]]?this[_0x300b('0x26')][this['actions'][_0x2297ce['actionid']]['queue']][_0x300b('0xff')]||0x0:0x0;}this['queueBooked'][this[_0x300b('0x23')][_0x2297ce['actionid']][_0x300b('0xbe')]][_0x300b('0xff')]=this[_0x300b('0x27')][this['actions'][_0x2297ce['actionid']]['queue']];for(var _0x25429f=0x0;_0x25429f<this[_0x300b('0x26')][this[_0x300b('0x23')][_0x2297ce['actionid']][_0x300b('0xbe')]]['length'];_0x25429f+=0x1){_0x415e40=rr(this['queueBooked'][this[_0x300b('0x23')][_0x2297ce['actionid']][_0x300b('0xbe')]]);this[_0x300b('0x27')][_0x3e4b0e[_0x300b('0x23')][_0x2297ce[_0x300b('0xf2')]][_0x300b('0xbe')]]=this[_0x300b('0x26')][this[_0x300b('0x23')][_0x2297ce['actionid']][_0x300b('0xbe')]][_0x300b('0xff')];if(_0x415e40[_0x300b('0x85')]==='1'&&_0x415e40['paused']==='0'){break;}}if(!_[_0x300b('0xf6')](_0x415e40)){this['agents'][_0x415e40[_0x300b('0xf9')]]['unlockRR']=_[_0x300b('0x3c')](this[_0x300b('0x1f')][_0x415e40[_0x300b('0xf9')]][_0x300b('0x100')])?!![]:this[_0x300b('0x1f')][_0x415e40[_0x300b('0xf9')]]['unlockRR'];}loggerBooked[_0x300b('0x44')](_0x300b('0x101'),_0x2297ce[_0x300b('0xf2')],_0x300b('0x102'),JSON[_0x300b('0xa6')](_[_0x300b('0x6f')](this[_0x300b('0x1f')][_0x415e40[_0x300b('0xf9')]],[_0x300b('0x5e'),_0x300b('0x100')])),_0x300b('0x103'),JSON[_0x300b('0xa6')](_0x415e40[_0x300b('0xfa')]));if(!_['isNil'](_0x415e40)&&_0x415e40[_0x300b('0x85')]==='1'&&_0x415e40[_0x300b('0xf8')]==='0'&&this['agents'][_0x415e40[_0x300b('0xf9')]][_0x300b('0x100')]){this[_0x300b('0x1f')][_0x415e40[_0x300b('0xf9')]][_0x300b('0x100')]=![];this[_0x300b('0x26')][_0x3e4b0e[_0x300b('0x23')][_0x2297ce[_0x300b('0xf2')]][_0x300b('0xbe')]]=[];this['preview'][_0x300b('0xfb')](_0x415e40[_0x300b('0xfa')],_0x415e40[_0x300b('0xf9')])[_0x300b('0xa5')](function(_0x5a541c){logger['error'](_0x300b('0xfc'),util[_0x300b('0x79')](_0x5a541c,{'showHidden':![],'depth':null}));})[_0x300b('0x1a')](function(){utils[_0x300b('0xc0')](_0x3e4b0e[_0x300b('0x1d')][_0x3e4b0e[_0x300b('0x23')][_0x2297ce[_0x300b('0xf2')]][_0x300b('0xbe')]],_0x300b('0xfd'));setTimeout(function(){_0x3e4b0e[_0x300b('0x1f')][_0x415e40['stateinterface']][_0x300b('0x100')]=!![];loggerBooked[_0x300b('0x44')](_0x300b('0x104'),_0x2297ce[_0x300b('0xf2')],_0x300b('0x102'),JSON[_0x300b('0xa6')](_[_0x300b('0x6f')](_0x3e4b0e[_0x300b('0x1f')][_0x415e40[_0x300b('0xf9')]],['name',_0x300b('0x100')])),_0x300b('0x103'),JSON[_0x300b('0xa6')](_0x415e40[_0x300b('0xfa')]));},0xc7);delete _0x3e4b0e[_0x300b('0x23')][_0x2297ce[_0x300b('0xf2')]];unlockQueueStatus(_0xa307e7,_0x2297ce[_0x300b('0xf2')]);});}else{loggerBooked[_0x300b('0x44')]('[booked][unlock]');utils['decrementOriginate'](this[_0x300b('0x1d')][this[_0x300b('0x23')][_0x2297ce[_0x300b('0xf2')]]['queue']],_0x300b('0xfd'));hopperUtils[_0x300b('0xde')]({'active':![],'ContactId':this[_0x300b('0x23')][_0x2297ce[_0x300b('0xf2')]][_0x300b('0xed')],'ListId':this[_0x300b('0x23')][_0x2297ce[_0x300b('0xf2')]][_0x300b('0xe0')],'VoiceQueueId':this[_0x300b('0x23')][_0x2297ce[_0x300b('0xf2')]][_0x300b('0xee')]||undefined,'CampaignId':this['actions'][_0x2297ce[_0x300b('0xf2')]]['CampaignId']||undefined})['catch'](loggerCatch('[unlock][syncQueueStatusComplete]'));delete this[_0x300b('0x23')][_0x2297ce[_0x300b('0xf2')]];unlockQueueStatus(_0xa307e7);}}else{loggerBooked[_0x300b('0x44')](_0x300b('0x105'));utils[_0x300b('0xc0')](this[_0x300b('0x1d')][this[_0x300b('0x23')][_0x2297ce['actionid']][_0x300b('0xbe')]],'[syncQueueStatusComplete]');hopperUtils['rescheduleContact']({'active':![],'ContactId':this['actions'][_0x2297ce['actionid']][_0x300b('0xed')],'ListId':this[_0x300b('0x23')][_0x2297ce['actionid']][_0x300b('0xe0')],'VoiceQueueId':this[_0x300b('0x23')][_0x2297ce['actionid']][_0x300b('0xee')]||undefined,'CampaignId':this['actions'][_0x2297ce[_0x300b('0xf2')]][_0x300b('0xe1')]||undefined})['catch'](loggerCatch(_0x300b('0x106')));delete this['actions'][_0x2297ce[_0x300b('0xf2')]];unlockQueueStatus(_0xa307e7);}}else{loggerBooked[_0x300b('0x44')](_0x300b('0x107'));utils[_0x300b('0xc0')](this['voiceQueues'][this[_0x300b('0x23')][_0x2297ce[_0x300b('0xf2')]]['queue']],_0x300b('0xfd'));hopperUtils[_0x300b('0xde')]({'active':![],'ContactId':this[_0x300b('0x23')][_0x2297ce[_0x300b('0xf2')]][_0x300b('0xed')],'ListId':this[_0x300b('0x23')][_0x2297ce[_0x300b('0xf2')]][_0x300b('0xe0')],'VoiceQueueId':this[_0x300b('0x23')][_0x2297ce['actionid']][_0x300b('0xee')]||undefined,'CampaignId':this[_0x300b('0x23')][_0x2297ce['actionid']][_0x300b('0xe1')]||undefined})[_0x300b('0xa5')](loggerCatch(_0x300b('0x108')));delete this[_0x300b('0x23')][_0x2297ce['actionid']];unlockQueueStatus(_0xa307e7);}};Dialer[_0x300b('0x17')][_0x300b('0x109')]=function(_0x153c2d){var _0x135be6=this[_0x300b('0x23')][_0x153c2d['actionid']];if(_0x135be6){delete this['actions'][_0x153c2d[_0x300b('0xf2')]];_0x135be6['responsetime']=moment()[_0x300b('0x41')](_0x300b('0xc3'));var _0x3709fd=_0x135be6[_0x300b('0x3e')]===_0x300b('0xcc')?this[_0x300b('0x1e')][_0x135be6[_0x300b('0xbe')]]:this[_0x300b('0x1d')][_0x135be6['getQueue']()];if(_0x153c2d['response']!==_0x300b('0x10a')){utils[_0x300b('0xc0')](_0x3709fd,_0x300b('0x10b'));return this[_0x300b('0x10c')](_0x135be6,_0x3709fd,_0x153c2d)[_0x300b('0xa5')](loggerCatch(_0x300b('0x10d')));}this[_0x300b('0x25')][_0x153c2d[_0x300b('0xbf')]]=_0x135be6;}};Dialer[_0x300b('0x17')][_0x300b('0x10e')]=function(_0x3db4a6){var _0x23a4dc=this;var _0x3b3309=this[_0x300b('0x25')][_0x3db4a6[_0x300b('0xbf')]];var _0x458c08;if(!_[_0x300b('0xf6')](_0x3db4a6)&&!_[_0x300b('0xf6')](_0x3db4a6['variable'])&&!_[_0x300b('0xf6')](_0x3db4a6[_0x300b('0x10f')][_0x300b('0x110')])&&_0x3db4a6[_0x300b('0x111')]===_0x300b('0x112')&&_0x3b3309){if(_0x3b3309[_0x300b('0x3e')]!==_0x300b('0xcc')&&this[_0x300b('0x1d')][_0x3b3309[_0x300b('0xbe')]][_0x300b('0x113')]&&_0x3db4a6[_0x300b('0x114')]==='HANGUP'){delete this[_0x300b('0x25')][_0x3db4a6[_0x300b('0xbf')]];utils[_0x300b('0xc0')](this['voiceQueues'][_0x3b3309[_0x300b('0xbe')]],_0x300b('0x115'));this[_0x300b('0x1d')][_0x3b3309[_0x300b('0xbe')]]['outboundAnswerCallsDay']+=0x1;this['voiceQueues'][_0x3b3309[_0x300b('0xbe')]]['outboundAnswerAgiCallsDay']+=0x1;_0x458c08=new Hangup(_0x3b3309,_0x3db4a6);_0x458c08[_0x300b('0xd9')]=0x12;_0x458c08[_0x300b('0xe2')]=_0x300b('0x116');_0x458c08[_0x300b('0x117')]='AMD';ami[_0x300b('0x3d')]('custom:amd',ut[_0x300b('0x118')](_0x458c08,'amd'));this[_0x300b('0x119')](_0x458c08,'[syncHangupInAMD][createHistory]',_0x300b('0x11a'));}if(_0x3b3309['type']!==_0x300b('0xcc')&&this[_0x300b('0x1d')][_0x3b3309[_0x300b('0xbe')]][_0x300b('0x113')]&&_0x3db4a6[_0x300b('0x114')]==='MACHINE'){return new Promise(function(_0x20741b,_0x1d4ead){delete _0x23a4dc[_0x300b('0x25')][_0x3db4a6[_0x300b('0xbf')]];utils['decrementOriginate'](_0x23a4dc['voiceQueues'][_0x3b3309['queue']],_0x300b('0x115'));_0x23a4dc[_0x300b('0x1d')][_0x3b3309['queue']][_0x300b('0xc4')]+=0x1;_0x23a4dc[_0x300b('0x1d')][_0x3b3309['queue']]['outboundAnswerAgiCallsDay']+=0x1;var _0x23de56=_0x23a4dc[_0x300b('0x1d')][_0x3b3309[_0x300b('0xbe')]];var _0x1b8fe2=new Hangup(_0x3b3309,_0x3db4a6);_0x1b8fe2['state']=0x13;_0x1b8fe2[_0x300b('0xe2')]=_0x300b('0x11b');_0x1b8fe2['membername']=_0x300b('0x11c');_0x1b8fe2[_0x300b('0x11d')]+=0x1;_0x1b8fe2['countglobal']+=0x1;_0x1b8fe2[_0x300b('0x11e')]=!![];ami[_0x300b('0x3d')]('custom:amd',ut['buildObj'](_0x1b8fe2,_0x300b('0x11e')));hopperUtils[_0x300b('0xc9')](_0x1b8fe2)['catch'](loggerCatch(_0x300b('0x11f')));if(_0x1b8fe2[_0x300b('0x120')]+_0x1b8fe2['countcongestionretry']+_0x1b8fe2['countnoanswerretry']+_0x1b8fe2[_0x300b('0x121')]+_0x1b8fe2[_0x300b('0xdc')]+_0x1b8fe2[_0x300b('0xe9')]+_0x1b8fe2[_0x300b('0x11d')]+_0x1b8fe2[_0x300b('0x122')]>=_0x23de56[_0x300b('0x123')]){_0x23a4dc['stateGlobal'](_0x1b8fe2,_0x20741b,_0x1d4ead,_0x300b('0x124'));}else{if(_0x1b8fe2[_0x300b('0x11d')]>=_0x23de56[_0x300b('0x125')]){_0x23a4dc[_0x300b('0x126')](_0x1b8fe2,_0x20741b,_0x1d4ead,'reason\x2019\x20machine....');}else{hopperUtils[_0x300b('0xde')]({'active':![],'countmachineretry':_0x1b8fe2[_0x300b('0x11d')],'scheduledat':moment()[_0x300b('0xeb')](_0x23de56[_0x300b('0x127')],_0x300b('0xdf'))[_0x300b('0x41')]('YYYY-MM-DD\x20HH:mm:ss'),'ContactId':_0x1b8fe2[_0x300b('0xed')],'ListId':_0x1b8fe2['ListId'],'VoiceQueueId':_0x1b8fe2['VoiceQueueId']||undefined,'CampaignId':_0x1b8fe2[_0x300b('0xe1')]||undefined})[_0x300b('0xa5')](loggerCatch(_0x300b('0x128')));_0x20741b({'reschedule':0x1});}}});}if(_0x3b3309[_0x300b('0x3e')]===_0x300b('0xcc')&&this[_0x300b('0x1e')][_0x3b3309['queue']]['dialAMDActive']&&_0x3db4a6[_0x300b('0x114')]===_0x300b('0x129')){delete this[_0x300b('0x25')][_0x3db4a6[_0x300b('0xbf')]];utils[_0x300b('0xc0')](this[_0x300b('0x1e')][_0x3b3309['queue']],_0x300b('0x115'));_0x458c08=new Hangup(_0x3b3309,_0x3db4a6);_0x458c08[_0x300b('0xd9')]=0x12;_0x458c08[_0x300b('0xe2')]='HangupInAMD';_0x458c08[_0x300b('0x117')]=_0x300b('0x11c');ami['emit'](_0x300b('0x12a'),ut['buildObj'](_0x458c08,_0x300b('0x11e')));this[_0x300b('0x119')](_0x458c08,_0x300b('0x12b'),_0x300b('0x12c'));}if(_0x3b3309[_0x300b('0x3e')]===_0x300b('0xcc')&&this['campaigns'][_0x3b3309[_0x300b('0xbe')]][_0x300b('0x113')]&&_0x3db4a6[_0x300b('0x114')]===_0x300b('0x12d')){return new Promise(function(_0x292c0a,_0x1a1c19){delete _0x23a4dc['uniqueId'][_0x3db4a6[_0x300b('0xbf')]];utils[_0x300b('0xc0')](_0x23a4dc[_0x300b('0x1e')][_0x3b3309['queue']],'[syncVarSet]');_0x23a4dc['campaigns'][_0x3b3309[_0x300b('0xbe')]][_0x300b('0xc4')]+=0x1;_0x23a4dc[_0x300b('0x1e')][_0x3b3309['queue']][_0x300b('0x12e')]+=0x1;var _0x469fdc=_0x23a4dc[_0x300b('0x1e')][_0x3b3309[_0x300b('0xbe')]];var _0x3d6f5c=new Hangup(_0x3b3309,_0x3db4a6);_0x3d6f5c['state']=0x13;_0x3d6f5c[_0x300b('0xe2')]=_0x300b('0x11b');_0x3d6f5c[_0x300b('0x117')]=_0x300b('0x11c');_0x3d6f5c[_0x300b('0x11d')]+=0x1;_0x3d6f5c['countglobal']+=0x1;_0x3d6f5c[_0x300b('0x11e')]=!![];ami[_0x300b('0x3d')](_0x300b('0x12a'),ut[_0x300b('0x118')](_0x3d6f5c,_0x300b('0x11e')));hopperUtils[_0x300b('0xc9')](_0x3d6f5c)[_0x300b('0xa5')](loggerCatch(_0x300b('0x11f')));if(_0x3d6f5c[_0x300b('0x120')]+_0x3d6f5c[_0x300b('0x12f')]+_0x3d6f5c[_0x300b('0x130')]+_0x3d6f5c[_0x300b('0x121')]+_0x3d6f5c[_0x300b('0xdc')]+_0x3d6f5c[_0x300b('0xe9')]+_0x3d6f5c['countmachineretry']+_0x3d6f5c[_0x300b('0x122')]>=_0x469fdc[_0x300b('0x123')]){_0x23a4dc['stateGlobal'](_0x3d6f5c,_0x292c0a,_0x1a1c19,_0x300b('0x124'));}else{if(_0x3d6f5c[_0x300b('0x11d')]>=_0x469fdc['dialMachineMaxRetry']){_0x23a4dc[_0x300b('0x126')](_0x3d6f5c,_0x292c0a,_0x1a1c19,_0x300b('0x131'));}else{hopperUtils['rescheduleContact']({'active':![],'countmachineretry':_0x3d6f5c[_0x300b('0x11d')],'scheduledat':moment()[_0x300b('0xeb')](_0x469fdc[_0x300b('0x127')],_0x300b('0xdf'))[_0x300b('0x41')](_0x300b('0xc3')),'ContactId':_0x3d6f5c[_0x300b('0xed')],'ListId':_0x3d6f5c[_0x300b('0xe0')],'VoiceQueueId':_0x3d6f5c[_0x300b('0xee')]||undefined,'CampaignId':_0x3d6f5c[_0x300b('0xe1')]||undefined})['catch'](loggerCatch(_0x300b('0x128')));_0x292c0a({'reschedule':0x1});}}});}}};Dialer['prototype']['syncHangup']=function(_0x497d85){var _0x1970a0=this[_0x300b('0x25')][_0x497d85[_0x300b('0xbf')]];var _0x28550f;if(!_0x1970a0){return;}if(_0x1970a0[_0x300b('0x3e')]===_0x300b('0xcc')){delete this[_0x300b('0x25')][_0x497d85['uniqueid']];utils[_0x300b('0xc0')](this[_0x300b('0x1e')][_0x1970a0[_0x300b('0xbe')]],'[syncHangup]');this[_0x300b('0x1e')][_0x1970a0[_0x300b('0xbe')]][_0x300b('0x132')]+=0x1;if(_0x497d85[_0x300b('0x133')]===_0x300b('0x134')){const _0x36d267=new AgentComplete(_0x1970a0,_0x497d85);_0x36d267[_0x300b('0xe1')]=this[_0x300b('0x1e')][_0x1970a0[_0x300b('0xbe')]]['id'];hopperUtils[_0x300b('0xc9')](_0x36d267)[_0x300b('0xa5')](loggerCatch('[syncAgentCompleteIvr][createHistory]'));hopperUtils[_0x300b('0xca')](_0x36d267)[_0x300b('0xa5')](loggerCatch('[syncAgentCompleteIvr]'));}else{_0x28550f=new Hangup(_0x1970a0,_0x497d85);hopperUtils[_0x300b('0xc9')](_0x28550f)[_0x300b('0xa5')](loggerCatch(_0x300b('0x135')));hopperUtils['moveContactManagedDialer'](_0x28550f)[_0x300b('0xa5')](loggerCatch(_0x300b('0x136')));}}else{if(isNotNull(this[_0x300b('0x1d')][_0x1970a0['queue']][_0x300b('0x137')])){delete this[_0x300b('0x25')][_0x497d85[_0x300b('0xbf')]];utils['decrementOriginate'](this[_0x300b('0x1d')][_0x1970a0['queue']],_0x300b('0x138'));this[_0x300b('0x1d')][_0x1970a0['queue']][_0x300b('0xc4')]+=0x1;this[_0x300b('0x1d')][_0x1970a0[_0x300b('0xbe')]][_0x300b('0x12e')]+=0x1;_0x28550f=new Hangup(_0x1970a0,_0x497d85);_0x28550f[_0x300b('0xd9')]=0x10;_0x28550f[_0x300b('0xe2')]='AnswerAGI';_0x28550f[_0x300b('0x117')]=_0x300b('0x139');hopperUtils['createHistory'](_0x28550f)[_0x300b('0xa5')](loggerCatch(_0x300b('0x135')));hopperUtils[_0x300b('0xca')](_0x28550f)[_0x300b('0xa5')](loggerCatch(_0x300b('0x136')));}else{delete this[_0x300b('0x25')][_0x497d85[_0x300b('0xbf')]];utils['decrementOriginate'](this[_0x300b('0x1d')][_0x1970a0[_0x300b('0xbe')]],_0x300b('0x13a'));if(_0x497d85[_0x300b('0x133')]==='Normal\x20Clearing'){this[_0x300b('0x1d')][_0x1970a0[_0x300b('0xbe')]][_0x300b('0xc4')]+=0x1;const _0x2c9e3b=new AgentComplete(_0x1970a0,_0x497d85);_0x2c9e3b['VoiceQueueId']=this['voiceQueues'][_0x1970a0[_0x300b('0xbe')]]['id'];hopperUtils[_0x300b('0xc9')](_0x2c9e3b)[_0x300b('0xa5')](loggerCatch(_0x300b('0x13b')));hopperUtils[_0x300b('0xca')](_0x2c9e3b)[_0x300b('0xa5')](loggerCatch(_0x300b('0xcb')));}else{this[_0x300b('0x1d')][_0x1970a0[_0x300b('0xbe')]]['outboundUnknownCallsDay']+=0x1;_0x28550f=new Hangup(_0x1970a0,_0x497d85);_0x28550f[_0x300b('0xd9')]=0xc;_0x28550f[_0x300b('0xe2')]=_0x497d85[_0x300b('0x133')];_0x28550f[_0x300b('0x117')]=_0x300b('0x13c');hopperUtils[_0x300b('0xc9')](_0x28550f)['catch'](loggerCatch(_0x300b('0x13d')));hopperUtils[_0x300b('0xca')](_0x28550f)[_0x300b('0xa5')](loggerCatch(_0x300b('0x138')));}}}};Dialer[_0x300b('0x17')][_0x300b('0x9')]=function(_0x117e81){var _0x437f91=this;if(!_0x437f91[_0x300b('0x28')][_0x117e81[_0x300b('0x5e')]]){_0x437f91['queuesSummary'][_0x117e81[_0x300b('0x5e')]]={'running':![]};}else if(_0x437f91[_0x300b('0x28')][_0x117e81['name']][_0x300b('0x13e')]===!![]){return;}else if(_0x437f91[_0x300b('0x28')][_0x117e81[_0x300b('0x5e')]][_0x300b('0x13e')]===![]){_0x437f91[_0x300b('0x28')][_0x117e81[_0x300b('0x5e')]][_0x300b('0x13e')]=!![];}var _0x3d0f39=_0x437f91['voiceQueues'][_0x117e81[_0x300b('0x5e')]];var _0x2fd91c=_0x3d0f39[_0x300b('0x69')]!==utils['CAMPAIGN_STATUS'][_0x300b('0x7b')];var _0x357f49=utils[_0x300b('0x13f')](_0x3d0f39);_0x3d0f39['statusMessage']=utils[_0x300b('0x140')](_0x3d0f39,_0x437f91[_0x300b('0x20')]);Promise[_0x300b('0xaa')]()[_0x300b('0x3b')](function(){if(_0x3d0f39['statusMessage']===utils[_0x300b('0x64')][_0x300b('0x7b')]){if(_0x2fd91c){clearPredictiveAttributes(_0x3d0f39);_0x117e81[_0x300b('0x60')]=undefined;_0x117e81[_0x300b('0x5d')]=undefined;}if(_0x3d0f39[_0x300b('0x141')]===utils[_0x300b('0x64')][_0x300b('0x7b')]){_0x117e81[_0x300b('0x142')]=0x0;_0x117e81[_0x300b('0xf8')]=0x0;_0x117e81[_0x300b('0x143')]=0x0;_0x117e81[_0x300b('0x144')]=0x0;_0x117e81[_0x300b('0x145')]=0x0;}}else if(_0x3d0f39['statusMessage']===utils[_0x300b('0x64')]['ACTIVE']&&!_0x357f49){return _0x437f91[_0x300b('0x8c')](_0x3d0f39,!![])['then'](function(){return _0x437f91[_0x300b('0x8c')](_0x3d0f39,![]);})[_0x300b('0x3b')](function(){return _0x437f91[_0x300b('0xaf')](_0x3d0f39);})[_0x300b('0xa5')](function(_0x1ac6b4){loggerSyncQueueSummary[_0x300b('0x40')](_0x300b('0x146'),util[_0x300b('0x79')](_0x1ac6b4,{'showHidden':![],'depth':null}));clearPredictiveAttributes(_0x3d0f39);});}else{clearPredictiveAttributes(_0x3d0f39);}})[_0x300b('0x3b')](function(){var _0x2b44b4=_0x117e81[_0x300b('0x147')](_0x3d0f39);if(_0x2b44b4||_0x3d0f39[_0x300b('0x148')]){_0x3d0f39[_0x300b('0x148')]=![];_0x117e81['updateReportFromOutboundQueue'](_0x3d0f39);Object[_0x300b('0x149')](_0x3d0f39,_0x117e81);emitOutboundVoiceQueueSummary(_0x117e81);}_0x437f91[_0x300b('0x28')][_0x3d0f39[_0x300b('0x5e')]][_0x300b('0x13e')]=![];})[_0x300b('0xa5')](function(_0x2bf602){logger[_0x300b('0x63')]('[syncQueueSummary]',util['inspect'](_0x2bf602,{'showHidden':![],'depth':null}));_0x437f91[_0x300b('0x28')][_0x3d0f39['name']][_0x300b('0x13e')]=![];});};Dialer[_0x300b('0x17')][_0x300b('0x32')]=_[_0x300b('0x14a')](function(){var _0x1bbebc=_[_0x300b('0x14b')](this[_0x300b('0x1d')],function(_0x428a5d){return _0x428a5d[_0x300b('0x14c')];});var _0x566625=_[_0x300b('0x14b')](this[_0x300b('0x1f')],function(_0x1accf7){return _0x1accf7['online']&&_0x1accf7['status']===_0x300b('0x84');});if(_0x1bbebc[_0x300b('0x94')]>0x0&&_0x566625[_0x300b('0x94')]>0x0){return Promise[_0x300b('0xaa')]()[_0x300b('0x3b')](cmHopper[_0x300b('0x14d')](_[_0x300b('0x14e')](_0x1bbebc,'id'),previewRecallmeReminderInterval,_[_0x300b('0x14e')](_0x566625,'id')))[_0x300b('0x3b')](function(_0x495917){for(var _0x46bd5d=0x0;_0x46bd5d<_0x495917[_0x300b('0x94')];_0x46bd5d++){var _0x4e7102=_0x495917[_0x46bd5d]['Agent']['name'];if(_0x4e7102)io['to'](util[_0x300b('0x41')](_0x300b('0x14f'),_0x4e7102))[_0x300b('0x3d')]('user:dialPreviewRecallReminder',{'hopper':_0x495917[_0x46bd5d]});}})[_0x300b('0xa5')](function(_0x2adc4b){logger['error'](_0x300b('0x150'),_0x2adc4b);});}},0x3c*0x3e8,{'leading':!![]});Dialer[_0x300b('0x17')][_0x300b('0x151')]=function(){var _0x1e59af=this;setInterval(function(){_0x1e59af['clearZombieChannels'](_0x1e59af[_0x300b('0x25')],_0x300b('0x152'));_0x1e59af[_0x300b('0x153')](_0x1e59af[_0x300b('0x23')],'[actions]');},0x32c8);};Dialer[_0x300b('0x17')]['clearZombieChannels']=function(_0x429343,_0x20d88e){var _0x16bb75=this;for(var _0x1c3fc2 in _0x429343){if(typeof _0x429343[_0x1c3fc2]!=='undefined'){this['sequence']['enqueue'](function(){if(!_[_0x300b('0xf6')](_0x429343[_0x1c3fc2])){return ami[_0x300b('0x96')]({'action':_0x300b('0x85'),'channel':_0x429343[_0x1c3fc2]['channel']})[_0x300b('0xa5')](function(_0x5c8607){if(_0x5c8607[_0x300b('0x69')]==='No\x20such\x20channel'){setTimeout(function(){if(_0x429343[_0x1c3fc2]&&_0x429343[_0x1c3fc2][_0x300b('0x3e')]!==_0x300b('0xcc')){utils[_0x300b('0xc0')](_0x16bb75[_0x300b('0x1d')][_0x429343[_0x1c3fc2][_0x300b('0xbe')]],_0x300b('0x154'));logger[_0x300b('0x63')]('[Dialer][checkChannel]',_0x20d88e,_0x1c3fc2,_0x429343[_0x1c3fc2][_0x300b('0xbe')]);delete _0x429343[_0x1c3fc2];}if(_0x429343[_0x1c3fc2]&&_0x429343[_0x1c3fc2]['type']===_0x300b('0xcc')){utils[_0x300b('0xc0')](_0x16bb75['campaigns'][_0x429343[_0x1c3fc2][_0x300b('0xbe')]],_0x300b('0x154'));logger['error']('[Dialer][checkChannel][ivr]',_0x20d88e,_0x1c3fc2,_0x429343[_0x1c3fc2][_0x300b('0xbe')]);delete _0x429343[_0x1c3fc2];}},0x2328);}});}});}}};Dialer[_0x300b('0x17')][_0x300b('0x155')]=function(_0x3f7042){return Promise[_0x300b('0xaa')]()[_0x300b('0x3b')](voiceQueueRt[_0x300b('0x155')](_0x3f7042))[_0x300b('0xa5')](loggerCatch('[getVoiceQueueRtPauses]\x20'));};Dialer[_0x300b('0x17')]['emptyContact']=function(_0x10e210,_0x57cb51,_0x6a2e0e){var _0x516a7c={'state':0x19,'statedesc':_0x300b('0x156')};utils[_0x300b('0xc0')](_0x57cb51,_0x300b('0x157')+_0x10e210);this[_0x300b('0x119')](_['merge'](_0x516a7c,_[_0x300b('0x6f')](_0x6a2e0e,['ContactId','ListId',_0x300b('0x158'),'VoiceQueueId',_0x300b('0xe1')])),'[emptyContact][createHistory]',_0x300b('0x157'));logger[_0x300b('0x63')](_0x10e210);};Dialer['prototype'][_0x300b('0x119')]=function(_0x53858e,_0xdae565,_0x1192cf){hopperUtils[_0x300b('0xc9')](_0x53858e)[_0x300b('0xa5')](loggerCatch(_0xdae565));hopperUtils[_0x300b('0xca')](_0x53858e)[_0x300b('0xa5')](loggerCatch(_0x1192cf));};Dialer['prototype'][_0x300b('0xdd')]=function(_0x323e18,_0x528b91){hopperUtils[_0x300b('0xc9')](_0x323e18)[_0x300b('0xa5')](loggerCatch('[syncAgentComplete][createHistory]'));if(_0x528b91==0x0){hopperUtils['moveContactManagedDialer'](_0x323e18)[_0x300b('0xa5')](loggerCatch('[syncQueueCallerAbandon]\x20[Drop]'));}};Dialer[_0x300b('0x17')][_0x300b('0x150')]=function(_0x14255a){return Promise[_0x300b('0xaa')]()[_0x300b('0x3b')](cmHopper[_0x300b('0x14d')](_0x14255a['id'],previewRecallmeReminderInterval))[_0x300b('0x3b')](function(_0x54fc13){for(var _0x5d407a=0x0;_0x5d407a<_0x54fc13[_0x300b('0x94')];_0x5d407a++){var _0x501701=_0x54fc13[_0x5d407a][_0x300b('0x159')][_0x300b('0x5e')];if(_0x501701)io['to'](util[_0x300b('0x41')](_0x300b('0x14f'),_0x501701))[_0x300b('0x3d')](_0x300b('0x15a'),{'hopper':_0x54fc13[_0x5d407a]});}})[_0x300b('0xa5')](function(){});};Dialer[_0x300b('0x17')][_0x300b('0xad')]=function(_0x20561a){var _0x30fe1d=this;return function(){_0x30fe1d[_0x300b('0x15b')](_0x20561a);};};Dialer[_0x300b('0x17')]['actionOriginate']=function(_0x1b95ab,_0x431e63){var _0x5b2758=this;var _0x2b7b29=uuid['v4']();this[_0x300b('0x23')][_0x2b7b29]=new Action(_0x1b95ab,_0x431e63,_0x2b7b29);return new Promise(function(_0x472278,_0x270251){if(_[_0x300b('0x3c')](_0x1b95ab)&&typeof _0x1b95ab!==_0x300b('0x15c')){return _0x270251(msgResponse('originate',_0x300b('0x8d'),_0x300b('0x15d')));}if(_[_0x300b('0x3c')](_0x431e63[_0x300b('0x15e')])||_0x431e63[_0x300b('0x15e')]===null){return _0x270251(msgResponse(_0x300b('0x15f'),_0x300b('0x8d'),'contact\x20is\x20undefine'));}var _0x24a1b2={'XMD-CALLERID':_0x5b2758[_0x300b('0x23')][_0x2b7b29][_0x300b('0x160')](),'XMD-AGI':_0x1b95ab[_0x300b('0x137')]?util[_0x300b('0x41')](_0x300b('0x161'),ipAgi,_0x1b95ab[_0x300b('0x137')]):_0x300b('0x162'),'XMD-AGIAFTER':_0x1b95ab[_0x300b('0xc7')]?util[_0x300b('0x41')]('\x22agi://%s/square,%s\x22',ipAgi,_0x1b95ab[_0x300b('0xc7')]):'NONE','XMD-QUEUE':utils[_0x300b('0x163')](_0x1b95ab)?util[_0x300b('0x41')]('\x22%s,%s%s,,,%s\x22',_0x1b95ab[_0x300b('0x5e')],_0x1b95ab[_0x300b('0x164')]||'',_0x1b95ab[_0x300b('0xc8')]?'c':'',_0x1b95ab[_0x300b('0xd0')]||0x3):_0x300b('0x162'),'XMD-CONTACTID':_0x431e63[_0x300b('0xed')],'XMD-CDRTYPE':_0x300b('0x165'),'CALLERID(all)':_0x5b2758[_0x300b('0x23')][_0x2b7b29][_0x300b('0x160')](),'XMD-AMD':_0x1b95ab[_0x300b('0x113')]?_0x300b('0x166'):_0x300b('0x162'),'XMD-DESTINATION':_0x300b('0x112')};if(_0x1b95ab[_0x300b('0x113')]){_0x24a1b2['XMD-AMDINITIALSILENCE']=_0x1b95ab[_0x300b('0x167')]||0x9c4;_0x24a1b2['XMD-AMDGREETING']=_0x1b95ab[_0x300b('0x168')]||0x5dc;_0x24a1b2[_0x300b('0x169')]=_0x1b95ab[_0x300b('0x16a')]||0x320;_0x24a1b2[_0x300b('0x16b')]=_0x1b95ab[_0x300b('0x16c')]||0x1388;_0x24a1b2[_0x300b('0x16d')]=_0x1b95ab['dialAMDMinWordLength']||0x64;_0x24a1b2[_0x300b('0x16e')]=_0x1b95ab['dialAMDBetweenWordsSilence']||0x32;_0x24a1b2[_0x300b('0x16f')]=_0x1b95ab[_0x300b('0x170')]||0x3;_0x24a1b2[_0x300b('0x171')]=_0x1b95ab[_0x300b('0x172')]||0x100;_0x24a1b2[_0x300b('0x173')]=_0x1b95ab[_0x300b('0x174')]||0x1388;}if(utils[_0x300b('0x163')](_0x1b95ab)){_0x24a1b2['XMD-VOICEQUEUEID']=_0x431e63[_0x300b('0xee')];}else{_0x24a1b2[_0x300b('0x175')]=_0x431e63[_0x300b('0xe1')];}var _0x25c255=utils['setXMDContactVariables'](_0x431e63[_0x300b('0x176')]);Object[_0x300b('0x149')](_0x24a1b2,_0x25c255);var _0x5380d1=_0x5b2758['isTrunkReachable'](_0x1b95ab[_0x300b('0x88')])?utils[_0x300b('0x177')](_0x1b95ab[_0x300b('0x88')]['callerid'],_0x1b95ab[_0x300b('0x178')],_0x1b95ab[_0x300b('0x179')]>0x0?utils[_0x300b('0x17a')](_0x1b95ab[_0x300b('0x17b')],_0x1b95ab[_0x300b('0x179')]):_0x1b95ab['dialOriginateCallerIdNumber']):utils[_0x300b('0x177')](_['isNil'](_0x1b95ab[_0x300b('0x17c')])?_0x1b95ab[_0x300b('0x88')][_0x300b('0x17d')]:_0x1b95ab[_0x300b('0x17c')][_0x300b('0x17d')],_0x1b95ab[_0x300b('0x178')],_0x1b95ab[_0x300b('0x179')]>0x0?utils[_0x300b('0x17a')](_0x1b95ab[_0x300b('0x17b')],_0x1b95ab[_0x300b('0x179')]):_0x1b95ab['dialOriginateCallerIdNumber']);if(_0x5380d1){_0x24a1b2['XMD-ORIGINATECALLERIDNAME']=_0x5b2758[_0x300b('0x23')][_0x2b7b29][_0x300b('0x17e')]=utils[_0x300b('0x17f')](_0x5380d1);_0x24a1b2[_0x300b('0x180')]=_0x431e63[_0x300b('0x15e')];}_0x1b95ab[_0x300b('0x181')]=_0x24a1b2;return ami[_0x300b('0x96')]({'actionid':_0x2b7b29,'action':_0x300b('0x15f'),'channel':_0x5b2758[_0x300b('0x81')](_0x1b95ab[_0x300b('0x88')])?util[_0x300b('0x41')](_0x300b('0x182'),_0x1b95ab[_0x300b('0x88')][_0x300b('0x5e')],isNotNull(_0x1b95ab[_0x300b('0x183')])?_0x1b95ab[_0x300b('0x183')]['trim']()||'':'',_0x1b95ab['dialCutDigit']>0x0?_0x431e63[_0x300b('0x15e')]['substring'](_0x1b95ab['dialCutDigit']):_0x431e63[_0x300b('0x15e')]):util[_0x300b('0x41')](_0x300b('0x182'),_['isNil'](_0x1b95ab[_0x300b('0x17c')])?_0x1b95ab['Trunk'][_0x300b('0x5e')]:_0x1b95ab[_0x300b('0x17c')]['name'],isNotNull(_0x1b95ab[_0x300b('0x183')])?_0x1b95ab['dialPrefix']['trim']()||'':'',_0x1b95ab['dialCutDigit']>0x0?_0x431e63[_0x300b('0x15e')][_0x300b('0x184')](_0x1b95ab[_0x300b('0x185')]):_0x431e63[_0x300b('0x15e')]),'callerid':_0x5380d1,'Exten':_0x300b('0x112'),'Context':_0x300b('0x186'),'Priority':'1','variable':_0x24a1b2,'timeout':(_0x1b95ab['dialOriginateTimeout']||0x1e)*0x3e8,'async':!![],'channelid':_0x2b7b29})['then'](function(_0x59c6e2){return _0x472278(_0x59c6e2);})[_0x300b('0xa5')](function(_0x22262e){_0x1b95ab[_0x300b('0x187')]+=0x1;var _0x2513db=new History(_0x5b2758[_0x300b('0x23')][_0x2b7b29]);logger[_0x300b('0x63')](util['format'](_0x300b('0x188'),JSON[_0x300b('0xa6')](_0x22262e)));_0x2513db[_0x300b('0xd9')]=0xe;_0x2513db[_0x300b('0xe2')]='OriginateError';_0x2513db[_0x300b('0x6b')]=moment()[_0x300b('0x41')](_0x300b('0xc3'));_0x2513db['endtime']=_0x2513db['starttime'];hopperUtils[_0x300b('0xc9')](_0x2513db)['catch'](loggerCatch(_0x300b('0x189')));_0x5b2758[_0x300b('0xca')](_0x2513db)[_0x300b('0xa5')](loggerCatch(_0x300b('0x189')))['finally'](function(){delete _0x5b2758[_0x300b('0x23')][_0x2b7b29];return _0x270251(msgResponse('originate',_0x300b('0xbd'),'originate\x20action\x20Error'));});});});};Dialer['prototype']['checkRetriveMax']=function(_0x453308,_0x5cb22a,_0x1be7af){var _0x877103=new History(_0x5cb22a);if(_0x877103['countbusyretry']+_0x877103[_0x300b('0x12f')]+_0x877103['countnoanswerretry']+_0x877103[_0x300b('0x121')]+_0x877103[_0x300b('0xdc')]+_0x877103[_0x300b('0xe9')]+_0x877103[_0x300b('0x11d')]+_0x877103[_0x300b('0x122')]>=_0x1be7af[_0x300b('0x123')]-0x1){return!![];}switch(_0x453308){case 0x3:if(_0x877103['countnoanswerretry']>=_0x1be7af[_0x300b('0x18a')]-0x1){return!![];}hopperUtils[_0x300b('0xde')]({'active':![],'countnoanswerretry':_0x877103[_0x300b('0x130')]+=0x1,'scheduledat':moment()[_0x300b('0xeb')](_0x1be7af[_0x300b('0x18b')],'minutes')['format'](_0x300b('0xc3')),'ContactId':_0x877103[_0x300b('0xed')],'ListId':_0x877103[_0x300b('0xe0')],'VoiceQueueId':_0x877103['VoiceQueueId']||undefined,'CampaignId':_0x877103['CampaignId']||undefined})[_0x300b('0xa5')](loggerCatch('[rescheduleContact][NoAnswer]'));break;case 0x5:if(_0x877103[_0x300b('0x120')]>=_0x1be7af[_0x300b('0x18c')]-0x1){return!![];}hopperUtils[_0x300b('0xde')]({'active':![],'countbusyretry':_0x877103[_0x300b('0x120')]+=0x1,'scheduledat':moment()[_0x300b('0xeb')](_0x1be7af[_0x300b('0x18d')],_0x300b('0xdf'))[_0x300b('0x41')]('YYYY-MM-DD\x20HH:mm:ss'),'ContactId':_0x877103['ContactId'],'ListId':_0x877103[_0x300b('0xe0')],'VoiceQueueId':_0x877103[_0x300b('0xee')]||undefined,'CampaignId':_0x877103['CampaignId']||undefined})['catch'](loggerCatch(_0x300b('0x18e')));break;case 0x8:if(_0x877103['countcongestionretry']>=_0x1be7af['dialCongestionMaxRetry']-0x1){return!![];}hopperUtils[_0x300b('0xde')]({'active':![],'countcongestionretry':_0x877103['countcongestionretry']+=0x1,'scheduledat':moment()[_0x300b('0xeb')](_0x1be7af[_0x300b('0x18f')],'minutes')[_0x300b('0x41')](_0x300b('0xc3')),'ContactId':_0x877103[_0x300b('0xed')],'ListId':_0x877103[_0x300b('0xe0')],'VoiceQueueId':_0x877103[_0x300b('0xee')]||undefined,'CampaignId':_0x877103[_0x300b('0xe1')]||undefined})[_0x300b('0xa5')](loggerCatch(_0x300b('0x190')));break;case 0x0:if(_0x877103[_0x300b('0x121')]>=_0x1be7af[_0x300b('0x191')]-0x1){return!![];}else{hopperUtils[_0x300b('0xde')]({'active':![],'countnosuchnumberretry':_0x877103['countnosuchnumberretry']+=0x1,'scheduledat':moment()[_0x300b('0xeb')](_0x1be7af[_0x300b('0x192')],_0x300b('0xdf'))['format']('YYYY-MM-DD\x20HH:mm:ss'),'ContactId':_0x877103[_0x300b('0xed')],'ListId':_0x877103['ListId'],'VoiceQueueId':_0x877103[_0x300b('0xee')]||undefined,'CampaignId':_0x877103['CampaignId']||undefined})['catch'](loggerCatch(_0x300b('0x193')));}break;case 0xa:if(_0x877103[_0x300b('0xdc')]>=_0x1be7af['dialDropMaxRetry']-0x1){return!![];}hopperUtils['rescheduleContact']({'active':![],'countdropretry':_0x877103[_0x300b('0xdc')]+=0x1,'scheduledat':moment()[_0x300b('0xeb')](_0x1be7af[_0x300b('0xd6')],_0x300b('0xdf'))['format'](_0x300b('0xc3')),'ContactId':_0x877103[_0x300b('0xed')],'ListId':_0x877103[_0x300b('0xe0')],'VoiceQueueId':_0x877103[_0x300b('0xee')]||undefined,'CampaignId':_0x877103[_0x300b('0xe1')]||undefined})[_0x300b('0xa5')](loggerCatch(_0x300b('0x194')));break;case 0xb:if(_0x877103[_0x300b('0xe9')]>=_0x1be7af[_0x300b('0xea')]-0x1){return!![];}hopperUtils[_0x300b('0xde')]({'active':![],'countabandonedretry':_0x877103[_0x300b('0xe9')]+=0x1,'scheduledat':moment()[_0x300b('0xeb')](_0x1be7af[_0x300b('0xec')],_0x300b('0xdf'))[_0x300b('0x41')](_0x300b('0xc3')),'ContactId':_0x877103['ContactId'],'ListId':_0x877103[_0x300b('0xe0')],'VoiceQueueId':_0x877103[_0x300b('0xee')]||undefined,'CampaignId':_0x877103['CampaignId']||undefined})['catch'](loggerCatch('[rescheduleContact][Abandoned]'));break;case 0x13:if(_0x877103[_0x300b('0x11d')]>=_0x1be7af[_0x300b('0x125')]-0x1){return!![];}hopperUtils[_0x300b('0xde')]({'active':![],'countmachineretry':_0x877103[_0x300b('0x11d')]+=0x1,'scheduledat':moment()['add'](_0x1be7af[_0x300b('0x127')],_0x300b('0xdf'))['format'](_0x300b('0xc3')),'ContactId':_0x877103[_0x300b('0xed')],'ListId':_0x877103[_0x300b('0xe0')],'VoiceQueueId':_0x877103[_0x300b('0xee')]||undefined,'CampaignId':_0x877103[_0x300b('0xe1')]||undefined})['catch'](loggerCatch(_0x300b('0x128')));break;case 0x14:if(_0x877103[_0x300b('0x122')]>=_0x1be7af[_0x300b('0x195')]-0x1){return!![];}hopperUtils[_0x300b('0xde')]({'active':![],'countagentrejectretry':_0x877103[_0x300b('0x122')]+=0x1,'scheduledat':moment()[_0x300b('0xeb')](_0x1be7af[_0x300b('0x196')],_0x300b('0xdf'))[_0x300b('0x41')](_0x300b('0xc3')),'ContactId':_0x877103[_0x300b('0xed')],'ListId':_0x877103['ListId'],'VoiceQueueId':_0x877103['VoiceQueueId']||undefined,'CampaignId':_0x877103[_0x300b('0xe1')]||undefined})[_0x300b('0xa5')](loggerCatch(_0x300b('0x197')));break;default:return!![];}};Dialer[_0x300b('0x17')][_0x300b('0x10c')]=function(_0x4c5db7,_0x1a04f6,_0xe83cbf){var _0x270490=this;var _0x196c08=new History(_0x4c5db7);var _0x3c3955=![];var _0x23e465;var _0x27069f;return new Promise(function(_0x56640d,_0x2f8a12){if(_[_0x300b('0x3c')](_0x1a04f6)&&typeof _0x1a04f6!==_0x300b('0x15c')){return _0x2f8a12(msgResponse(_0x300b('0x198'),_0x300b('0x8d'),'entity\x20is\x20undefine'));}if(_['isUndefined'](_0xe83cbf)&&typeof _0xe83cbf!==_0x300b('0x15c')){return _0x2f8a12(msgResponse(_0x300b('0x198'),_0x300b('0x8d'),_0x300b('0x199')));}hopperUtils[_0x300b('0xd8')](_0x196c08,_0xe83cbf['reason'],_0x1a04f6)[_0x300b('0x3b')](function(_0x59c44a){if(_0x59c44a['additional']==0x1)_0x3c3955=!![];switch(_0xe83cbf[_0x300b('0x19a')]){case'0':_0x1a04f6['outboundNoSuchCallsDay']+=0x1;_0x196c08[_0x300b('0xd9')]=0x0;_0x196c08[_0x300b('0xe2')]=_0x300b('0x19b');_0x196c08[_0x300b('0x121')]+=0x1;_0x196c08[_0x300b('0xd5')]+=0x1;ami[_0x300b('0x3d')](_0x300b('0x19c'),ut[_0x300b('0x118')](_0x4c5db7,'nosuchnumber'));_0x23e465=_0x1a04f6['dialNoSuchNumberRetryFrequency'];_0x27069f=_0x1a04f6[_0x300b('0xd7')];hopperUtils['createHistory'](_0x196c08)[_0x300b('0xa5')](loggerCatch(_0x300b('0x11f')));if(_0x270490[_0x300b('0x19d')](0x0,_0x4c5db7,_0x1a04f6)&&!_0x3c3955){if(_0x196c08[_0x300b('0x121')]>=_0x1a04f6[_0x300b('0x191')]){_0x270490[_0x300b('0x126')](_0x196c08,_0x56640d,_0x2f8a12,_0x300b('0x19e'));}else{_0x270490[_0x300b('0x19f')](_0x196c08,_0x56640d,_0x2f8a12,'reason\x200\x20no\x20such\x20number....');}}break;case'3':_0x1a04f6[_0x300b('0x1a0')]+=0x1;_0x196c08[_0x300b('0xd9')]=0x3;_0x196c08[_0x300b('0xe2')]=_0x300b('0x1a1');_0x196c08[_0x300b('0x130')]+=0x1;_0x196c08[_0x300b('0xd5')]+=0x1;var _0x3896ab=ut[_0x300b('0x1a2')](_0x4c5db7,_0x1a04f6);ami[_0x300b('0x3d')](_0x300b('0x1a3'),_0x3896ab);_0x23e465=_0x1a04f6[_0x300b('0x18b')];_0x27069f=_0x1a04f6[_0x300b('0xd7')];hopperUtils[_0x300b('0xc9')](_0x196c08)['catch'](loggerCatch(_0x300b('0x1a4')));if(_0x270490['checkRetriveMax'](0x3,_0x4c5db7,_0x1a04f6)&&!_0x3c3955){if(_0x196c08[_0x300b('0x130')]>=_0x1a04f6[_0x300b('0x18a')]){_0x270490['createStateFinal'](_0x196c08,_0x56640d,_0x2f8a12,_0x300b('0x1a5'));}else{_0x270490[_0x300b('0x19f')](_0x196c08,_0x56640d,_0x2f8a12,'reason\x203\x20ringing\x20no\x20answer');}}break;case'5':_0x1a04f6[_0x300b('0x1a6')]+=0x1;_0x196c08['state']=0x5;_0x196c08[_0x300b('0xe2')]='Busy';_0x196c08[_0x300b('0x120')]+=0x1;_0x196c08[_0x300b('0xd5')]+=0x1;ami['emit']('custom:agentbusy',ut[_0x300b('0x118')](_0x4c5db7,_0x300b('0x1a7')));_0x23e465=_0x1a04f6[_0x300b('0x18d')];_0x27069f=_0x1a04f6[_0x300b('0xd7')];hopperUtils[_0x300b('0xc9')](_0x196c08)[_0x300b('0xa5')](loggerCatch('[syncAgentComplete][createHistory][5]'));if(_0x270490[_0x300b('0x19d')](0x5,_0x4c5db7,_0x1a04f6)&&!_0x3c3955){if(_0x196c08[_0x300b('0x120')]>=_0x1a04f6[_0x300b('0x18c')]){_0x270490[_0x300b('0x126')](_0x196c08,_0x56640d,_0x2f8a12,_0x300b('0x1a8'));}else{_0x270490['stateGlobal'](_0x196c08,_0x56640d,_0x2f8a12,_0x300b('0x1a8'));}}break;case'8':_0x1a04f6[_0x300b('0x1a9')]+=0x1;_0x196c08['state']=0x8;_0x196c08[_0x300b('0xe2')]=_0x300b('0x1aa');_0x196c08[_0x300b('0x12f')]+=0x1;_0x196c08[_0x300b('0xd5')]+=0x1;_0x23e465=_0x1a04f6[_0x300b('0x18f')];_0x27069f=_0x1a04f6['callAdditionalPhoneAfterMin'];ami[_0x300b('0x3d')](_0x300b('0x1ab'),ut[_0x300b('0x118')](_0x4c5db7,_0x300b('0x1ac')));hopperUtils['createHistory'](_0x196c08)[_0x300b('0xa5')](loggerCatch(_0x300b('0x1ad')));if(_0x270490['checkRetriveMax'](0x8,_0x4c5db7,_0x1a04f6)&&!_0x3c3955){if(_0x196c08['countcongestionretry']>=_0x1a04f6['dialCongestionMaxRetry']){_0x270490[_0x300b('0x126')](_0x196c08,_0x56640d,_0x2f8a12,_0x300b('0x1ae'));}else{_0x270490[_0x300b('0x19f')](_0x196c08,_0x56640d,_0x2f8a12,'reason\x208\x20congestion');}}break;case'11':_0x1a04f6[_0x300b('0x1af')]+=0x1;_0x196c08[_0x300b('0xd9')]=0xb;_0x196c08['statedesc']=_0x300b('0xe8');_0x196c08[_0x300b('0xe9')]+=0x1;_0x196c08[_0x300b('0xd5')]+=0x1;_0x23e465=_0x1a04f6[_0x300b('0xec')];_0x27069f=_0x1a04f6['callAdditionalPhoneAfterMin'];hopperUtils[_0x300b('0xc9')](_0x196c08)[_0x300b('0xa5')](loggerCatch(_0x300b('0xef')));if(_0x270490[_0x300b('0x19d')](0xb,_0x4c5db7,_0x1a04f6)&&!_0x3c3955){if(_0x196c08[_0x300b('0xe9')]>=_0x1a04f6[_0x300b('0xea')]){_0x270490[_0x300b('0x126')](_0x196c08,_0x56640d,_0x2f8a12,_0x300b('0x1b0'));}else{_0x270490[_0x300b('0x19f')](_0x196c08,_0x56640d,_0x2f8a12,_0x300b('0x1b0'));}}break;case'20':_0x1a04f6[_0x300b('0x1b1')]+=0x1;_0x196c08['state']=0x14;_0x196c08[_0x300b('0xe2')]='AgentReject';_0x196c08[_0x300b('0x122')]+=0x1;_0x196c08[_0x300b('0xd5')]+=0x1;_0x23e465=_0x1a04f6[_0x300b('0x196')];_0x27069f=_0x1a04f6[_0x300b('0xd7')];ami['emit'](_0x300b('0x1b2'),ut[_0x300b('0x118')](_0x4c5db7,_0x300b('0x1b3')));hopperUtils[_0x300b('0xc9')](_0x196c08)['catch'](loggerCatch(_0x300b('0x1b4')));if(_0x270490[_0x300b('0x19d')](0x14,_0x4c5db7,_0x1a04f6)&&!_0x3c3955){if(_0x196c08[_0x300b('0x122')]>=_0x1a04f6[_0x300b('0x195')]){_0x270490[_0x300b('0x126')](_0x196c08,_0x56640d,_0x2f8a12,_0x300b('0x1b5'));}else{_0x270490[_0x300b('0x19f')](_0x196c08,_0x56640d,_0x2f8a12,'reason\x2020\x20agentreject');}}break;default:_0x1a04f6['outboundUnknownCallsDay']+=0x1;_0x196c08[_0x300b('0xd9')]=0xc;_0x196c08['statedesc']=_0xe83cbf[_0x300b('0x19a')];_0x23e465=_0x1a04f6[_0x300b('0x196')];_0x27069f=_0x1a04f6['callAdditionalPhoneAfterMin'];hopperUtils['createHistory'](_0x196c08)['catch'](loggerCatch('[syncAgentComplete][createHistory][?]'));if(_0x270490['checkRetriveMax'](_0xe83cbf[_0x300b('0x19a')],_0x4c5db7,_0x1a04f6)&&!_0x3c3955){if(_0x196c08['countbusyretry']+_0x196c08['countcongestionretry']+_0x196c08[_0x300b('0x130')]+_0x196c08[_0x300b('0x121')]+_0x196c08[_0x300b('0xdc')]+_0x196c08[_0x300b('0xe9')]+_0x196c08[_0x300b('0x11d')]+_0x196c08[_0x300b('0x122')]>=_0x1a04f6['dialGlobalMaxRetry']){_0x270490['stateGlobal'](_0x196c08,_0x56640d,_0x2f8a12,_0xe83cbf[_0x300b('0x19a')]);}else{_0x270490[_0x300b('0x126')](_0x196c08,_0x56640d,_0x2f8a12,_0xe83cbf[_0x300b('0x19a')]);}}}})['then'](function(){if(_0x3c3955){hopperUtils[_0x300b('0xe6')](_0x196c08,_0x23e465,_0x27069f)['then'](function(){return _0x56640d(0x1);});}});});};Dialer['prototype']['stateGlobal']=function(_0x4e6f96,_0x503179,_0x14e5f7,_0x2f44c2){var _0x2e4b21=new Final(_0x4e6f96);_0x2e4b21[_0x300b('0xd9')]=0xf;_0x2e4b21['statedesc']=_0x300b('0x1b6');this[_0x300b('0x126')](_0x2e4b21,_0x503179,_0x14e5f7,_0x2f44c2);};Dialer[_0x300b('0x17')][_0x300b('0x126')]=function(_0x16669c,_0x4a75e,_0x40ccf5,_0x32bd08){hopperUtils[_0x300b('0xca')](_0x16669c)[_0x300b('0x3b')](function(){return _0x4a75e(msgResponse(_0x300b('0x198'),'Success',_0x32bd08));})[_0x300b('0xa5')](function(){return _0x40ccf5(msgResponse(_0x300b('0x1b7'),'Failure',_0x300b('0x1b8')));});};Dialer[_0x300b('0x17')][_0x300b('0x7')]=function(_0x40049d){var _0x4c6def=_0x40049d[_0x300b('0x1b9')]/0x64;var _0x44c0ba=_0x40049d['outboundDropCallsDayTimeout']/(_0x40049d['outboundDropCallsDayTimeout']+_0x40049d[_0x300b('0xc4')]);var _0x47e357=Math[_0x300b('0x1ba')](_0x40049d[_0x300b('0x1bb')]*(_0x40049d[_0x300b('0x1bc')]/0x64));var _0x1f7872=Math['round'](_0x40049d[_0x300b('0x1bb')]*(_0x40049d[_0x300b('0x1bd')]/0x64));var _0x5e2ed0=_0x40049d[_0x300b('0x142')]+_0x40049d['talking'];var _0xacf224=Math[_0x300b('0x1be')](_0x40049d[_0x300b('0x57')]*_0x40049d[_0x300b('0x5b')]*_0x40049d[_0x300b('0x1bf')]*_0x40049d['predictiveIntervalMultiplicativeFactor']);if(_[_0x300b('0x3c')](_0x40049d[_0x300b('0x5d')])){if(!_[_0x300b('0x3c')](_0x40049d[_0x300b('0x60')])){_0x40049d[_0x300b('0x60')]=undefined;loggerPredictive[_0x300b('0x63')](_0x300b('0x1c0'),_0x300b('0x1c1'));}if(!_[_0x300b('0x3c')](_0x40049d['handlePredictive'])){loggerPredictive['error'](_0x300b('0x1c0'),_0x300b('0x1c2'));clearInterval(_0x40049d[_0x300b('0x61')]);_0x40049d[_0x300b('0x61')]=undefined;}_0x40049d[_0x300b('0x5d')]=moment()['format'](_0x300b('0xc3'));loggerPredictive[_0x300b('0x44')](_0x40049d[_0x300b('0x5e')],_0x300b('0x1c3'),_0x40049d[_0x300b('0x5d')]);this[_0x300b('0xb3')](_0x40049d,0x1);}else if(ifInterval(_0x40049d[_0x300b('0x1c4')],_0x40049d[_0x300b('0x5d')])){this[_0x300b('0xb3')](_0x40049d,0x1);loggerPredictiveCalls['info'](_0x300b('0x1c5'),_0x40049d['startProgressive'],_0x40049d[_0x300b('0x5e')]);_0x40049d['erlangCalls']=0x0;_0x40049d[_0x300b('0xd1')]=0x0;}else if(_0x4c6def<_0x44c0ba&&_0x40049d[_0x300b('0x1c6')]===_0x300b('0x1c7')){clearPredictiveAttributes(_0x40049d);loggerPredictive[_0x300b('0x44')](_0x300b('0x1c8'),'Dropped\x20calls\x20day',_0x44c0ba,_0x300b('0x5d'),_0x40049d[_0x300b('0x5e')]);}else if(_0xacf224<_0x40049d['predictiveIntervalErlangCallsDroppedCalls']&&_0x40049d[_0x300b('0x1c6')]==='dropRate'){clearPredictiveAttributes(_0x40049d);loggerPredictive[_0x300b('0x44')]('[stopMethodPredictive][ReStartProgressive][ExceededDropInterval]',_0x300b('0x1c9'),_0xacf224,_0x300b('0x1ca'),_0x40049d[_0x300b('0xd1')],_0x300b('0x5d'),_0x40049d[_0x300b('0x5e')]);}else if(!ifInterval(_0x40049d[_0x300b('0x1c4')],_0x40049d['startProgressive'])&&_[_0x300b('0x3c')](_0x40049d[_0x300b('0x60')])&&!_[_0x300b('0x3c')](_0x40049d['startProgressive'])){_0x40049d['startPredictive']=moment()[_0x300b('0x41')](_0x300b('0xc3'));loggerPredictive['info'](_0x40049d['name'],_0x300b('0x1cb'),_0x40049d['startPredictive']);hopperUtils[_0x300b('0x1cc')](_0x40049d[_0x300b('0x1c4')])['then'](this[_0x300b('0x1cd')](_0x40049d))[_0x300b('0x3b')](mergeDataErlangB(_0x40049d))[_0x300b('0x3b')](this['startMethodPredictive'](_0x40049d))[_0x300b('0xa5')](loggerCatchPredictive(_0x300b('0x1ce'),_0x40049d));}else if(!ifInterval(_0x40049d[_0x300b('0x1c4')],_0x40049d['startPredictive'])){_0x40049d[_0x300b('0xd1')]=0x0;_0x40049d['startPredictive']=moment()[_0x300b('0x41')](_0x300b('0xc3'));loggerPredictive[_0x300b('0x44')](_0x40049d[_0x300b('0x5e')],_0x300b('0x1cf'),_0x40049d[_0x300b('0x60')]);clearInterval(_0x40049d[_0x300b('0x61')]);_0x40049d[_0x300b('0x61')]=undefined;hopperUtils[_0x300b('0x1cc')](_0x40049d[_0x300b('0x1c4')])[_0x300b('0x3b')](this['getDataPredictive'](_0x40049d))[_0x300b('0x3b')](mergeDataErlangB(_0x40049d))[_0x300b('0x3b')](this[_0x300b('0x1d0')](_0x40049d))[_0x300b('0xa5')](loggerCatchPredictive(_0x300b('0x1d1'),_0x40049d));}else if(_0x40049d[_0x300b('0x1bb')]&&_0x5e2ed0<_0x40049d[_0x300b('0x1bb')]-_0x1f7872){clearPredictiveAttributes(_0x40049d);loggerPredictive[_0x300b('0x44')](_0x40049d['name'],_0x300b('0x1d2'),_0x5e2ed0,')\x20are\x20less\x20than\x20threshold\x20(',_0x40049d[_0x300b('0x1bb')],'-',_0x1f7872,'=',_0x40049d[_0x300b('0x1bb')]-_0x1f7872,')');}else if(_0x40049d[_0x300b('0x1bb')]&&_0x5e2ed0>_0x40049d['predictiveIntervalAvailable']+_0x47e357){clearPredictiveAttributes(_0x40049d);loggerPredictive[_0x300b('0x44')](_0x40049d[_0x300b('0x5e')],_0x300b('0x1d2'),_0x5e2ed0,')\x20are\x20more\x20than\x20threshold\x20(',_0x40049d[_0x300b('0x1bb')],'+',_0x47e357,'=',_0x40049d[_0x300b('0x1bb')]+_0x47e357,')');}};Dialer['prototype'][_0x300b('0x1cd')]=function(_0x40d59b){var _0x18cbef=this;return function(_0x12e8fd){return new Promise(function(_0x9804de,_0x5503a4){_[_0x300b('0x1d3')](_0x40d59b,_0x12e8fd[0x0]);if(checkGetDataPredictive(_0x12e8fd[0x0])){var _0x5e711a=_0x40d59b['predictiveIntervalAvailable']=_0x40d59b['talking']+_0x40d59b[_0x300b('0x142')];var _0x5be28c=_0x40d59b[_0x300b('0x1c4')]*0x3c;var _0x4c43bf=_0x12e8fd[0x0][_0x300b('0x51')]+_0x12e8fd[0x0][_0x300b('0x4d')];var _0x480444=(_0x12e8fd[0x0][_0x300b('0x47')]+_0x12e8fd[0x0]['predictiveIntervalDroppedCallsTimeout']+_0x12e8fd[0x0][_0x300b('0x4b')])/_0x12e8fd[0x0][_0x300b('0x50')];_0x40d59b[_0x300b('0x1bf')]=_0x480444>0x0?_0x480444:0x1;switch(_0x40d59b[_0x300b('0x1c6')]){case _0x300b('0x1c7'):var _0x470a98=_0x40d59b['dialPredictiveOptimizationPercentage']/0x64;return _0x18cbef[_0x300b('0x1d4')](_0x5e711a,_0x5be28c,_0x4c43bf,_0x480444,_0x470a98)[_0x300b('0x3b')](function(_0x5ec689){return _0x9804de(_0x5ec689);});case _0x300b('0x1d5'):var _0x5d10c0=_0x40d59b[_0x300b('0x1b9')]/0x64;return _0x18cbef[_0x300b('0x1d6')](_0x5e711a,_0x5be28c,_0x4c43bf,_0x480444,_0x5d10c0)['then'](function(_0x4fceb2){return _0x9804de(_0x4fceb2);});default:return _0x5503a4(msgResponse(_0x300b('0x1d7'),_0x300b('0x8d'),'Unknown\x20Predictive'));}}else{return _0x5503a4(msgResponse('[getDataPredictive]',_0x300b('0x8d'),_0x300b('0x1d8')));}});};};Dialer[_0x300b('0x17')][_0x300b('0x1d9')]=function(_0x474e3e){var _0x2efcad=this;return function(_0x241ca9){return new Promise(function(_0x1ae510,_0x27ac6a){_[_0x300b('0x1d3')](_0x474e3e,_0x241ca9[0x0]);if(checkGetDataPredictive(_0x241ca9[0x0])){loggerPredictive[_0x300b('0x44')](JSON['stringify'](_0x241ca9[0x0]));if(_0x474e3e['dialPredictiveOptimization']==='dropRate'){return _0x2efcad[_0x300b('0x155')](_0x474e3e['id'])['then'](function(_0x4495ee){var _0x54e3cc=_0x474e3e[_0x300b('0x1da')]-_0x4495ee[0x0][_0x300b('0x1db')];var _0x32fad1=_0x474e3e[_0x300b('0x1c4')]*0x3c;var _0x315d83=_0x241ca9[0x0][_0x300b('0x51')]+_0x241ca9[0x0][_0x300b('0x4d')];var _0x1fc2f7=(_0x241ca9[0x0][_0x300b('0x47')]+_0x241ca9[0x0]['predictiveIntervalDroppedCallsTimeout']+_0x241ca9[0x0]['predictiveIntervalDroppedCallsCallersExit'])/_0x241ca9[0x0][_0x300b('0x50')];var _0x484b0c=_0x474e3e[_0x300b('0x1b9')]/0x64;_0x474e3e['predictiveIntervalPauses']=_0x4495ee[0x0][_0x300b('0x1db')]||0x0;_0x474e3e['predictiveIntervalHitRate']=_0x1fc2f7>0x0?_0x1fc2f7:0x1;return _0x2efcad[_0x300b('0x1d4')](_0x54e3cc,_0x32fad1,_0x315d83,_0x1fc2f7,_0x484b0c);})[_0x300b('0x3b')](function(_0x2d898b){return _0x1ae510(_0x2d898b);})['catch'](function(_0x50a568){return _0x27ac6a(msgResponse(_0x300b('0x1dc'),_0x300b('0x8d'),JSON[_0x300b('0xa6')](_0x50a568)));});}if(_0x474e3e['dialPredictiveOptimization']===_0x300b('0x1d5')){return _0x2efcad[_0x300b('0x155')](_0x474e3e['id'])[_0x300b('0x3b')](function(_0x4699fd){var _0x3ecf5f=_0x474e3e['loggedIn']-_0x4699fd[0x0][_0x300b('0x1db')];var _0x5996fb=_0x474e3e[_0x300b('0x1c4')]*0x3c;var _0x3edaea=_0x241ca9[0x0]['predictiveIntervalAvgTalktime']+_0x241ca9[0x0][_0x300b('0x4d')];var _0x39030b=(_0x241ca9[0x0][_0x300b('0x47')]+_0x241ca9[0x0]['predictiveIntervalDroppedCallsTimeout']+_0x241ca9[0x0][_0x300b('0x4b')])/_0x241ca9[0x0]['predictiveIntervalTotalCalls'];var _0x2dfb45=_0x474e3e[_0x300b('0x1b9')]/0x64;_0x474e3e[_0x300b('0x1dd')]=_0x4699fd[0x0][_0x300b('0x1db')]||0x0;_0x474e3e[_0x300b('0x1bf')]=_0x39030b>0x0?_0x39030b:0x1;return _0x2efcad[_0x300b('0x1d6')](_0x3ecf5f,_0x5996fb,_0x3edaea,_0x39030b,_0x2dfb45);})[_0x300b('0x3b')](function(_0x346417){return _0x1ae510(_0x346417);})[_0x300b('0xa5')](function(_0x5c0756){return _0x27ac6a(msgResponse(_0x300b('0x1dc'),_0x300b('0x8d'),JSON[_0x300b('0xa6')](_0x5c0756)));});}}else{return _0x27ac6a(msgResponse(_0x300b('0x1d7'),_0x300b('0x8d'),_0x300b('0x1d8')));}});};};Dialer['prototype'][_0x300b('0x1d0')]=function(_0x489222){var _0x1e7d1e=this;return function(){var _0x552450=0x0;var _0x2697f4=Math[_0x300b('0x1be')](_0x489222[_0x300b('0x1de')]*0x3e8);if(_0x2697f4>0x0){_0x2697f4=_0x2697f4<0x64?0x64:_0x2697f4;loggerPredictive[_0x300b('0x44')](_0x489222[_0x300b('0x5e')],'one\x20call\x20every:',_0x2697f4,'milliseconds');_0x489222[_0x300b('0x61')]=setInterval(function(){_0x1e7d1e[_0x300b('0x61')](_0x489222);loggerPredictiveCalls['info']('[handlePredictive]',_0x552450+=0x1);},_0x2697f4);}else{loggerPredictive['info'](_0x489222[_0x300b('0x5e')],'fail\x20to\x20scheduled\x20calls');}};};Dialer[_0x300b('0x17')][_0x300b('0x1df')]=function(_0x476426,_0x1e14e2){var _0x21cac9=this;return function(_0x400298){if(_[_0x300b('0x74')](_0x400298)){if(_[_0x300b('0xf6')](_0x1e14e2[_0x300b('0x158')])||!_0x1e14e2[_0x300b('0x1e0')]){if(_0x476426['dialMethod']===_0x300b('0x6')){_0x476426[_0x300b('0x6c')]=_[_0x300b('0x3c')](_0x476426[_0x300b('0x6c')])?!![]:_0x476426[_0x300b('0x6c')];var _0x5e9c82=uuid['v4']();_0x21cac9[_0x300b('0x23')][_0x5e9c82]=new Action(_0x476426,_0x1e14e2,_0x5e9c82);loggerBooked['info']('[booked][checkContactBlack]',_0x5e9c82,_0x300b('0x1e1'),JSON[_0x300b('0xa6')](_0x476426[_0x300b('0x6c')]),'Queue:\x20',_0x476426[_0x300b('0x5e')]);if(_0x476426[_0x300b('0x6c')]){_0x476426[_0x300b('0x6c')]=![];_0x21cac9[_0x300b('0x26')][_0x21cac9[_0x300b('0x23')][_0x5e9c82][_0x300b('0xbe')]]=[];ami[_0x300b('0x96')]({'actionid':_0x5e9c82,'action':_0x300b('0x1e2'),'queue':_0x476426[_0x300b('0x5e')]})[_0x300b('0xa5')](function(){utils[_0x300b('0xc0')](_0x476426,_0x300b('0x1e3'));hopperUtils[_0x300b('0xde')]({'active':![],'ContactId':_0x21cac9[_0x300b('0x23')][_0x5e9c82]['ContactId'],'ListId':_0x21cac9['actions'][_0x5e9c82]['ListId'],'VoiceQueueId':_0x21cac9[_0x300b('0x23')][_0x5e9c82][_0x300b('0xee')]||undefined,'CampaignId':_0x21cac9[_0x300b('0x23')][_0x5e9c82][_0x300b('0xe1')]||undefined})[_0x300b('0xa5')](loggerCatch('[unlockOriginate][syncQueueStatusComplete]'));delete _0x21cac9[_0x300b('0x23')][_0x5e9c82];});}else{loggerBooked[_0x300b('0x44')](_0x300b('0x1e4'),JSON[_0x300b('0xa6')](_0x476426[_0x300b('0x6c')]),_0x300b('0x1e5'),_0x476426['name']);utils['decrementOriginate'](_0x476426,_0x300b('0x1e3'));hopperUtils[_0x300b('0xde')]({'active':![],'ContactId':_0x21cac9[_0x300b('0x23')][_0x5e9c82][_0x300b('0xed')],'ListId':_0x21cac9[_0x300b('0x23')][_0x5e9c82][_0x300b('0xe0')],'VoiceQueueId':_0x21cac9[_0x300b('0x23')][_0x5e9c82][_0x300b('0xee')]||undefined,'CampaignId':_0x21cac9[_0x300b('0x23')][_0x5e9c82]['CampaignId']||undefined})[_0x300b('0xa5')](loggerCatch(_0x300b('0x1e6')));delete _0x21cac9[_0x300b('0x23')][_0x5e9c82];}}else{return _0x21cac9[_0x300b('0x1e7')](_0x476426,_0x1e14e2);}}else{if(utils[_0x300b('0x5c')](undefined,_0x1e14e2[_0x300b('0x1e8')])<_0x476426[_0x300b('0x1e9')]*0x3c){if(_0x1e14e2[_0x300b('0x159')]&&!_0x1e14e2[_0x300b('0x159')][_0x300b('0x1ea')]){_0x21cac9[_0x300b('0x1c')][_0x300b('0xfb')](_0x1e14e2['id'])[_0x300b('0x1a')](function(){utils[_0x300b('0xc0')](_0x476426,'[checkContactBlack]');});}else{hopperUtils[_0x300b('0x1eb')]({'active':![]},_0x1e14e2['id'],0x1)[_0x300b('0x1a')](function(){utils[_0x300b('0xc0')](_0x476426,_0x300b('0x1e3'));});}}else{_0x476426[_0x300b('0x1ec')]+=0x1;utils['decrementOriginate'](_0x476426,_0x300b('0x1e3'));if(_0x476426['dialRecallInQueue']){hopperUtils['rescheduleContact']({'active':![],'recallme':![],'UserId':null,'ContactId':_0x1e14e2[_0x300b('0xed')],'ListId':_0x1e14e2[_0x300b('0xe0')],'VoiceQueueId':_0x1e14e2[_0x300b('0xee')]||undefined,'CampaignId':_0x1e14e2[_0x300b('0xe1')]||undefined})[_0x300b('0xa5')](loggerCatch(_0x300b('0x1ed')));hopperUtils[_0x300b('0xc9')](createObjHistory(_0x476426,_0x1e14e2,utils['CAMPAIGN_STATUS'][_0x300b('0x1ee')],0x17,_0x300b('0x1ef')))['catch'](loggerCatch(_0x300b('0x1f0')));}else{_0x21cac9[_0x300b('0x119')](createObjHistory(_0x476426,_0x1e14e2,utils[_0x300b('0x64')]['RECALL_TIMEOUT'],0x16,'RecallFailedTimeout'),_0x300b('0x1f1'),_0x300b('0x1f2'));}}}}else{_0x476426[_0x300b('0x1f3')]+=0x1;_0x21cac9['saveInDb'](createObjHistory(_0x476426,_0x1e14e2,utils['CAMPAIGN_STATUS'][_0x300b('0x1f4')],0xd,_0x300b('0x1f5')),'[Originate][historyBlacklist]',_0x300b('0x1f6'));throw _0x300b('0x1f7');}};};Dialer[_0x300b('0x17')][_0x300b('0x15b')]=function(_0x1660c0){var _0x3d8f08=this;var _0xa5a74c=_0x1660c0['limitCalls']-_0x1660c0[_0x300b('0x1f8')];emitCampaignSummary(_0x1660c0);if(_0xa5a74c>0x0&&_0x1660c0[_0x300b('0x1f9')]==0x0){if(_0xa5a74c>this[_0x300b('0x21')]){_0xa5a74c=this[_0x300b('0x21')];}_0x1660c0[_0x300b('0x1f9')]=0x1;hopperUtils[_0x300b('0x1fa')](_0x1660c0,_0xa5a74c)['then'](function(_0x42c230){_0x1660c0['temp']=0x0;if(_0x42c230){if(!utils[_0x300b('0x1fb')](_0x42c230)){_0x1660c0['message']=utils[_0x300b('0x64')][_0x300b('0x67')];logger[_0x300b('0x44')](_0x300b('0x1fc')+_0x1660c0['name']);}else{_0x1660c0[_0x300b('0x1f8')]+=_0x42c230['length'];_0x1660c0[_0x300b('0x69')]=utils['CAMPAIGN_STATUS'][_0x300b('0x1fd')];for(var _0x27c08b=0x0;_0x27c08b<_0x42c230[_0x300b('0x94')];_0x27c08b+=0x1){_0x1660c0[_0x300b('0x1fe')]+=0x1;if(_['isNil'](_0x42c230[_0x27c08b])||_['isNil'](_0x42c230[_0x27c08b][_0x300b('0x176')])||_[_0x300b('0xf6')](_0x42c230[_0x27c08b][_0x300b('0x15e')])){_0x3d8f08[_0x300b('0x1ff')](_0x300b('0x200'),_0x1660c0,_0x42c230[_0x27c08b]);}else{hopperUtils[_0x300b('0x201')](_[_0x300b('0x6f')](_0x42c230[_0x27c08b],[_0x300b('0xe1'),_0x300b('0x15e')]))[_0x300b('0x3b')](_0x3d8f08[_0x300b('0x1df')](_0x1660c0,_0x42c230[_0x27c08b]))[_0x300b('0xa5')](function(_0x305b56){logger[_0x300b('0x63')](_0x300b('0x202'),_0x305b56);utils['decrementOriginate'](_0x1660c0,_0x300b('0x203'));});}}}}})[_0x300b('0xa5')](function(_0xd07007){_0x1660c0['temp']=0x0;logger['error'](_0x300b('0x204'),_0xd07007);});}};Dialer[_0x300b('0x17')][_0x300b('0xb3')]=function(_0x2cf033,_0x23ffbd){var _0x2d0cd9=this;var _0x41e1ee=[];if(_0x23ffbd<0x1||_0x2cf033[_0x300b('0xb0')]===_0x300b('0x6')){_0x23ffbd=0x1;}var _0x4992e0=Math['floor'](_0x2cf033['available']*_0x23ffbd)-_0x2cf033[_0x300b('0x1f8')];if(_0x2cf033['dialLimitQueue']>0x0){var _0x19f2dd=_0x2cf033['dialLimitQueue']-_0x2cf033[_0x300b('0x1f8')]-_0x2cf033['talking']-_0x2cf033['pTalking'];if(_0x4992e0>_0x19f2dd){_0x4992e0=_0x19f2dd;}}if(_0x4992e0>0x0&&_0x2cf033[_0x300b('0x1f9')]==0x0){if(_0x2cf033[_0x300b('0xb0')]===_0x300b('0x6')){_0x4992e0=0x1;}if(_0x4992e0>this['maxNumberOriginate']){_0x4992e0=this['maxNumberOriginate'];}for(var _0x443689 in this[_0x300b('0x1f')]){if(typeof this[_0x300b('0x1f')][_0x443689]!==_0x300b('0xa9')){if(this[_0x300b('0x1f')][_0x443689][_0x300b('0xd9')]===_0x300b('0x205')&&this[_0x300b('0x1f')][_0x443689][_0x300b('0x85')]==='reachable'){_0x41e1ee['push'](this[_0x300b('0x1f')][_0x443689]['id']);}}}_0x2cf033['temp']=0x1;hopperUtils['getContactDialer'](_0x2cf033,_0x41e1ee,_0x4992e0)[_0x300b('0x3b')](function(_0x25279a){_0x2cf033[_0x300b('0x1f9')]=0x0;if(_0x25279a){if(!utils[_0x300b('0x1fb')](_0x25279a)){hopperUtils['countReScheduled'](_0x2cf033)['then'](sendMessageReschedule(_0x2cf033))[_0x300b('0xa5')](loggerCatch(_0x300b('0x206')));}else{_0x2cf033[_0x300b('0x1f8')]+=_0x25279a[_0x300b('0x94')];_0x2cf033['message']=_0x2cf033[_0x300b('0xb0')]===_0x300b('0x6')?utils[_0x300b('0x64')][_0x300b('0x166')]:utils[_0x300b('0x64')][_0x300b('0x1fd')];for(var _0x140279=0x0;_0x140279<_0x25279a[_0x300b('0x94')];_0x140279+=0x1){if(_[_0x300b('0xf6')](_0x25279a[_0x140279])||_[_0x300b('0xf6')](_0x25279a[_0x140279][_0x300b('0x176')])||_[_0x300b('0xf6')](_0x25279a[_0x140279][_0x300b('0x15e')])){_0x2d0cd9[_0x300b('0x1ff')]('[actionOriginate]\x20',_0x2cf033,_0x25279a[_0x140279]);}else{hopperUtils[_0x300b('0x207')](_[_0x300b('0x6f')](_0x25279a[_0x140279],['VoiceQueueId','phone']))[_0x300b('0x3b')](_0x2d0cd9[_0x300b('0x1df')](_0x2cf033,_0x25279a[_0x140279]))[_0x300b('0xa5')](function(_0x538c13){logger[_0x300b('0x63')](_0x300b('0x208'),_0x538c13);utils[_0x300b('0xc0')](_0x2cf033,'[handlePower]');});}}}}})[_0x300b('0xa5')](function(_0x33fccd){_0x2cf033[_0x300b('0x1f9')]=0x0;logger[_0x300b('0x63')](_0x300b('0x204'),_0x33fccd);});}};Dialer[_0x300b('0x17')][_0x300b('0x61')]=function(_0xeef4e2){if(_0xeef4e2[_0x300b('0x209')]>0x0){var _0xbf5843=_0xeef4e2[_0x300b('0x209')]-_0xeef4e2[_0x300b('0x1f8')]-_0xeef4e2['talking'];if(_0xbf5843>0x0&&_0xeef4e2[_0x300b('0x1f9')]==0x0){this['tryOriginatePredictive'](_0xeef4e2);}else{loggerPredictiveCalls[_0x300b('0x44')]('[handlePredictive][limitChannel]');}}else{this[_0x300b('0x20a')](_0xeef4e2);}};Dialer[_0x300b('0x17')][_0x300b('0x20a')]=function(_0x32cff9){var _0x230a79=this;var _0x5efeee=[];_0x32cff9['originated']+=0x1;for(var _0x15c472 in this[_0x300b('0x1f')]){if(typeof this[_0x300b('0x1f')][_0x15c472]!==_0x300b('0xa9')){if(this['agents'][_0x15c472][_0x300b('0xd9')]===_0x300b('0x205')&&this[_0x300b('0x1f')][_0x15c472][_0x300b('0x85')]===_0x300b('0x84')){_0x5efeee[_0x300b('0x95')](this[_0x300b('0x1f')][_0x15c472]['id']);}}}_0x32cff9['temp']=0x1;return this[_0x300b('0x20b')](_0x32cff9['id'],_0x5efeee,0x1,_0x32cff9[_0x300b('0x20c')],_0x32cff9)[_0x300b('0x3b')](function(_0x3fde12){_0x32cff9[_0x300b('0x1f9')]=0x1;if(_0x3fde12){if(!utils[_0x300b('0x1fb')](_0x3fde12)){utils['checkContactLowerLimitOriginate'](_0x32cff9,0x1,0x0);return hopperUtils[_0x300b('0x20d')](_0x32cff9)[_0x300b('0x3b')](sendMessageReschedule(_0x32cff9))[_0x300b('0xa5')](loggerCatch(_0x300b('0x206')));}else{_0x32cff9[_0x300b('0x69')]=utils['CAMPAIGN_STATUS']['RUNNING'];if(_[_0x300b('0xf6')](_0x3fde12[0x0])||_[_0x300b('0xf6')](_0x3fde12[0x0][_0x300b('0x176')])||_['isNil'](_0x3fde12[0x0][_0x300b('0x15e')])){_0x230a79[_0x300b('0x1ff')](_0x300b('0x200'),_0x32cff9,_0x3fde12[0x0]);}else{return hopperUtils[_0x300b('0x207')](_[_0x300b('0x6f')](_0x3fde12[0x0],[_0x300b('0xee'),'phone']))['then'](_0x230a79[_0x300b('0x1df')](_0x32cff9,_0x3fde12[0x0]))[_0x300b('0xa5')](function(_0x43eec3){logger[_0x300b('0x63')](_0x300b('0x20e'),_0x43eec3);utils[_0x300b('0xc0')](_0x32cff9,_0x300b('0x20e'));});}}}})[_0x300b('0xa5')](function(_0x35abf2){_0x32cff9['temp']=0x0;logger[_0x300b('0x63')]('[getContactCampaign2]',_0x35abf2);});};Dialer[_0x300b('0x17')][_0x300b('0x1d4')]=function(_0x4761fa,_0x9cda74,_0x210898,_0x1776c4,_0x4f3ce1,_0x18df94){loggerPredictive[_0x300b('0x44')](_0x300b('0x20f'));loggerPredictive[_0x300b('0x44')]('M:\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20',_0x4761fa);loggerPredictive[_0x300b('0x44')](_0x300b('0x210'),_0x9cda74);loggerPredictive['info'](_0x300b('0x211'),_0x210898);loggerPredictive[_0x300b('0x44')]('P:\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20',_0x1776c4);loggerPredictive[_0x300b('0x44')](_0x300b('0x212'),_0x4f3ce1);loggerPredictive[_0x300b('0x44')](_0x300b('0x4f'));return new Promise(function(_0x591f01,_0x5512ba){if(_0x4761fa<=0x0||isNaN(_0x4761fa)){return _0x5512ba(msgResponse(_0x300b('0x213'),_0x300b('0xbd'),_0x300b('0x214')+_0x4761fa));}if(_0x210898<=0x0||isNaN(_0x210898)){return _0x5512ba(msgResponse(_0x300b('0x213'),_0x300b('0xbd'),'Ts\x20=\x20'+_0x210898));}if(_0x1776c4<=0x0||isNaN(_0x1776c4)){return _0x5512ba(msgResponse(_0x300b('0x213'),_0x300b('0xbd'),_0x300b('0x215')+_0x1776c4));}if(_0x9cda74<=0x0||isNaN(_0x9cda74)){return _0x5512ba(msgResponse(_0x300b('0x213'),_0x300b('0xbd'),_0x300b('0x216')+_0x9cda74));}if(_0x4f3ce1<=0x0||isNaN(_0x4f3ce1)){return _0x5512ba(msgResponse(_0x300b('0x213'),_0x300b('0xbd'),'Amax\x20=\x20'+_0x4f3ce1));}_0x18df94=_0x18df94||0x0;var _0x2ecc19=0x1/_0x210898;var _0x4d105e=0x0;var _0x5a3e4c=0x0;var _0x3bc586=0x0;var _0x422693=0x0;for(var _0x4e3fd9=0x0;_0x3bc586<_0x4f3ce1;_0x4e3fd9+=0x1){_0x5a3e4c=_0x4e3fd9/_0x9cda74;_0x4d105e=(_0x1776c4*_0x5a3e4c+_0x18df94)/_0x2ecc19;_0x3bc586=utils[_0x300b('0x217')](_0x4d105e,_0x4761fa);_0x422693=_0x4d105e/_0x4761fa*(0x1-utils['erlangb'](_0x4d105e,_0x4761fa));}return _0x591f01({'erlangCalls':_0x4e3fd9,'erlangCallToSecond':_0x9cda74/_0x4e3fd9,'erlangAbandonmentRate':_0x3bc586,'erlangBusyFactor':_0x422693});});};Dialer[_0x300b('0x17')][_0x300b('0x1d6')]=function(_0x141d96,_0x26123c,_0x48a082,_0x5ed65d,_0x16e64f,_0x35a4a0){loggerPredictive[_0x300b('0x44')](_0x300b('0x218'));loggerPredictive[_0x300b('0x44')](_0x300b('0x219'),_0x141d96);loggerPredictive[_0x300b('0x44')](_0x300b('0x210'),_0x26123c);loggerPredictive['info'](_0x300b('0x211'),_0x48a082);loggerPredictive['info'](_0x300b('0x21a'),_0x5ed65d);loggerPredictive[_0x300b('0x44')](_0x300b('0x21b'),_0x16e64f);loggerPredictive[_0x300b('0x44')](_0x300b('0x4f'));return new Promise(function(_0x2b14a4,_0x2afb11){if(_0x141d96<=0x0||isNaN(_0x141d96)){return _0x2afb11(msgResponse('[busyFactor]','Error',_0x300b('0x214')+_0x141d96));}if(_0x48a082<=0x0||isNaN(_0x48a082)){return _0x2afb11(msgResponse(_0x300b('0x21c'),'Error',_0x300b('0x21d')+_0x48a082));}if(_0x5ed65d<=0x0||isNaN(_0x5ed65d)){return _0x2afb11(msgResponse(_0x300b('0x21c'),_0x300b('0xbd'),_0x300b('0x215')+_0x5ed65d));}if(_0x26123c<=0x0||isNaN(_0x26123c)){return _0x2afb11(msgResponse('[busyFactor]','Error',_0x300b('0x216')+_0x26123c));}if(_0x16e64f<=0x0||isNaN(_0x16e64f)){return _0x2afb11(msgResponse(_0x300b('0x21c'),_0x300b('0xbd'),_0x300b('0x21e')+_0x16e64f));}_0x35a4a0=_0x35a4a0||0x0;var _0x45d4d3=0x1/_0x48a082;var _0x434248=0x0;var _0x461eff=0x0;var _0x229806=0x0;var _0x9b788d=0x0;for(var _0x26864a=0x0;_0x9b788d<_0x16e64f;_0x26864a+=0x1){_0x461eff=_0x26864a/_0x26123c;_0x434248=(_0x5ed65d*_0x461eff+_0x35a4a0)/_0x45d4d3;_0x229806=utils[_0x300b('0x217')](_0x434248,_0x141d96);_0x9b788d=_0x434248/_0x141d96*(0x1-utils[_0x300b('0x217')](_0x434248,_0x141d96));}return _0x2b14a4({'erlangCalls':_0x26864a,'erlangCallToSecond':_0x26123c/_0x26864a,'erlangAbandonmentRate':_0x229806,'erlangBusyFactor':_0x9b788d});});};module[_0x300b('0x21f')]=Dialer;