server/services/ami/model/voiceQueue.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x8826=['dialLimitChannel','dialLimitQueue','dialPowerLevel','dialPredictiveOptimization','dialPredictiveOptimizationPercentage','dialPredictiveInterval','dialOriginateCallerIdName','anonymous','dialOriginateCallerIdNumber','dialOriginateTimeout','dialQueueOptions','tTxX','dialQueueTimeout','dialQueueProject','dialCongestionMaxRetry','dialCongestionRetryFrequency','dialBusyMaxRetry','dialBusyRetryFrequency','dialNoAnswerMaxRetry','dialNoAnswerRetryFrequency','dialNoSuchNumberMaxRetry','dialNoSuchNumberRetryFrequency','dialDropMaxRetry','dialAbandonedMaxRetry','dialAbandonedRetryFrequency','dialMachineMaxRetry','dialMachineRetryFrequency','dialAgentRejectRetryFrequency','callAdditionalPhoneAfterMin','Trunk','TrunkBackup','dialPrefix','Interval','dialOrderByScheduledAt','DESC','dialCutDigit','queueStatusComplete','dialAMDActive','dialAMDGreeting','dialAMDAfterGreetingSilence','dialAMDTotalAnalysisTime','dialAMDMinWordLength','dialAMDBetweenWordsSilence','dialAMDMaximumNumberOfWords','dialAMDSilenceThreshold','dialAMDMaximumWordLength','outboundRejectCallsDay','pTalking','timeout','outboundAnswerCallsDay','outboundAnswerAgiCallsDay','outboundNoAnswerCallsDay','outboundBusyCallsDay','outboundCongestionCallsDay','outboundNoSuchCallsDay','outboundUnknownCallsDay','outboundBlacklistCallsDay','outboundOriginateFailureCallsDay','outboundDropCallsDayCallersExit','outboundDropCallsDayTimeout','outboundDropCallsDayACS','outboundReCallsDay','outboundAbandonedDay','startProgressive','startPredictive','predictiveIntervalMultiplicativeFactor','predictiveIntervalTotalCalls','predictiveIntervalAnsweredCalls','predictiveIntervalDroppedCallsTimeout','predictiveIntervalAvgHoldtime','predictiveIntervalAvgTalktime','predictiveIntervalAvailable','predictiveIntervalMaxThreshold','dialPredictiveIntervalMaxThreshold','predictiveIntervalMinThreshold','erlangCalls','erlangCallToSecond','erlangAbandonmentRate','erlangBusyFactor','dialRecallMeTimeout','dialPreviewAutoRecallMe','dialPreviewRecallmeReminder','dialQueueProject2','dialAgiAfterHangupClient','dialAgiAfterHangupAgent','mandatoryDisposition','mandatoryDispositionPause','exports','unknown','not_inuse','inuse','invalid','unavailable','ringing','onhold','wav','wav49','gsm','roundrobin','name','monitor_format','type','inbound','waiting','total','answered','sumDuration','sumBillable','unmanaged','abandoned','loggedIn','available','acw','acwTimeout','autopause','message','originated','temp','dialTimezone','dialGlobalInterval','dialActive','dialMethod','progressive'];(function(_0x577cbc,_0x5be56f){var _0x219e96=function(_0x88d72){while(--_0x88d72){_0x577cbc['push'](_0x577cbc['shift']());}};_0x219e96(++_0x5be56f);}(_0x8826,0xd3));var _0x6882=function(_0x22b788,_0x2d842e){_0x22b788=_0x22b788-0x0;var _0x3cc733=_0x8826[_0x22b788];return _0x3cc733;};'use strict';var statusDesc=[_0x6882('0x0'),_0x6882('0x1'),_0x6882('0x2'),'busy',_0x6882('0x3'),_0x6882('0x4'),_0x6882('0x5'),'ringinuse',_0x6882('0x6')];var monitorFormat={'wav':_0x6882('0x7'),'wav49':_0x6882('0x8'),'gsm':_0x6882('0x9')};var strategy={'rrmemory':'rrmemory','roundrobin':_0x6882('0xa')};function VoiceQueue(_0x1f485b){this['id']=_0x1f485b['id']||0x0;this[_0x6882('0xb')]=_0x1f485b[_0x6882('0xb')]||'';this[_0x6882('0xc')]=_0x1f485b['monitor_format']||'';this[_0x6882('0xd')]=_0x1f485b[_0x6882('0xd')]||_0x6882('0xe');this[_0x6882('0xf')]=0x0;this['talking']=0x0;this[_0x6882('0x10')]=0x0;this[_0x6882('0x11')]=0x0;this[_0x6882('0x12')]=0x0;this['sumHoldTime']=0x0;this[_0x6882('0x13')]=0x0;this[_0x6882('0x14')]=0x0;this[_0x6882('0x15')]=0x0;this[_0x6882('0x16')]=0x0;this[_0x6882('0x17')]=0x0;this[_0x6882('0x18')]=_0x1f485b[_0x6882('0x18')]||![];this[_0x6882('0x19')]=_0x1f485b[_0x6882('0x19')]||0xa;this[_0x6882('0x1a')]=_0x1f485b[_0x6882('0x1a')]||'no';this['sendMessageOneNotActive']=!![];this[_0x6882('0x1b')]='';this[_0x6882('0x1c')]=0x0;this[_0x6882('0x1d')]=0x0;this[_0x6882('0x1e')]=_0x1f485b[_0x6882('0x1e')]||null;this[_0x6882('0x1f')]=_0x1f485b['dialGlobalInterval']?_0x1f485b[_0x6882('0x1f')]:null;this['dialActive']=_0x1f485b[_0x6882('0x20')];this[_0x6882('0x21')]=_0x1f485b[_0x6882('0x21')]||_0x6882('0x22');this[_0x6882('0x23')]=_0x1f485b[_0x6882('0x23')]||0x0;this[_0x6882('0x24')]=_0x1f485b[_0x6882('0x24')]||0x0;this[_0x6882('0x25')]=_0x1f485b[_0x6882('0x25')]||0x1;this['dialPredictiveOptimization']=_0x1f485b[_0x6882('0x26')]||'dropRate';this['dialPredictiveOptimizationPercentage']=_0x1f485b[_0x6882('0x27')]||0.03;this['dialPredictiveInterval']=_0x1f485b[_0x6882('0x28')]||0x258;this['dialOriginateCallerIdName']=_0x1f485b[_0x6882('0x29')]||_0x6882('0x2a');this[_0x6882('0x2b')]=_0x1f485b['dialOriginateCallerIdNumber']||'anonymous';this[_0x6882('0x2c')]=_0x1f485b['dialOriginateTimeout']||0x1e;this[_0x6882('0x2d')]=_0x1f485b[_0x6882('0x2d')]||_0x6882('0x2e');this[_0x6882('0x2f')]=_0x1f485b['dialQueueTimeout']||0x3;this[_0x6882('0x30')]=_0x1f485b[_0x6882('0x30')]||undefined;this[_0x6882('0x31')]=_0x1f485b[_0x6882('0x31')]||0x3;this[_0x6882('0x32')]=_0x1f485b[_0x6882('0x32')]||0x96;this[_0x6882('0x33')]=_0x1f485b[_0x6882('0x33')]||0x3;this[_0x6882('0x34')]=_0x1f485b[_0x6882('0x34')]||0x96;this[_0x6882('0x35')]=_0x1f485b[_0x6882('0x35')]||0x3;this[_0x6882('0x36')]=_0x1f485b[_0x6882('0x36')]||0x96;this[_0x6882('0x37')]=_0x1f485b['dialNoSuchNumberMaxRetry']||0x3;this[_0x6882('0x38')]=_0x1f485b[_0x6882('0x38')]||0x96;this[_0x6882('0x39')]=_0x1f485b['dialDropMaxRetry']||0x3;this['dialDropRetryFrequency']=_0x1f485b['dialDropRetryFrequency']||0x96;this['dialAbandonedMaxRetry']=_0x1f485b[_0x6882('0x3a')]||0x3;this['dialAbandonedRetryFrequency']=_0x1f485b[_0x6882('0x3b')]||0x96;this[_0x6882('0x3c')]=_0x1f485b[_0x6882('0x3c')]||0x3;this[_0x6882('0x3d')]=_0x1f485b[_0x6882('0x3d')]||0x96;this['dialAgentRejectMaxRetry']=_0x1f485b['dialAgentRejectMaxRetry']||0x3;this['dialAgentRejectRetryFrequency']=_0x1f485b[_0x6882('0x3e')]||0x96;this[_0x6882('0x3f')]=_0x1f485b[_0x6882('0x3f')]||0x3;this['dialGlobalMaxRetry']=_0x1f485b['dialGlobalMaxRetry']||0x4;this[_0x6882('0x40')]=_0x1f485b[_0x6882('0x40')]?_0x1f485b['Trunk']:undefined;this[_0x6882('0x41')]=_0x1f485b[_0x6882('0x41')]?_0x1f485b[_0x6882('0x41')]:undefined;this[_0x6882('0x42')]=_0x1f485b['dialPrefix']||undefined;this['Interval']=_0x1f485b['Interval']?_0x1f485b[_0x6882('0x43')]:undefined;this[_0x6882('0x44')]=_0x1f485b[_0x6882('0x44')]||_0x6882('0x45');this['dialRandomLastDigitCallerIdNumber']=_0x1f485b['dialRandomLastDigitCallerIdNumber']||undefined;this[_0x6882('0x46')]=_0x1f485b[_0x6882('0x46')]||undefined;this['strategy']=strategy[_0x1f485b['strategy']]||'rrmemory';this[_0x6882('0x47')]=!![];this['dialAMDActive']=_0x1f485b[_0x6882('0x48')]||![];this['dialAMDInitialSilence']=_0x1f485b['dialAMDInitialSilence'];this['dialAMDGreeting']=_0x1f485b[_0x6882('0x49')];this['dialAMDAfterGreetingSilence']=_0x1f485b[_0x6882('0x4a')];this[_0x6882('0x4b')]=_0x1f485b[_0x6882('0x4b')];this[_0x6882('0x4c')]=_0x1f485b[_0x6882('0x4c')];this['dialAMDBetweenWordsSilence']=_0x1f485b[_0x6882('0x4d')];this['dialAMDMaximumNumberOfWords']=_0x1f485b[_0x6882('0x4e')];this['dialAMDSilenceThreshold']=_0x1f485b[_0x6882('0x4f')];this[_0x6882('0x50')]=_0x1f485b['dialAMDMaximumWordLength'];this[_0x6882('0x51')]=0x0;this[_0x6882('0x52')]=0x0;this[_0x6882('0x53')]=_0x1f485b[_0x6882('0x53')];this[_0x6882('0x54')]=0x0;this[_0x6882('0x55')]=0x0;this[_0x6882('0x56')]=0x0;this[_0x6882('0x57')]=0x0;this[_0x6882('0x58')]=0x0;this[_0x6882('0x59')]=0x0;this[_0x6882('0x5a')]=0x0;this[_0x6882('0x5b')]=0x0;this[_0x6882('0x5c')]=0x0;this[_0x6882('0x5d')]=0x0;this[_0x6882('0x5e')]=0x0;this[_0x6882('0x5f')]=0x0;this[_0x6882('0x60')]=0x0;this[_0x6882('0x61')]=0x0;this[_0x6882('0x62')]=undefined;this[_0x6882('0x63')]=undefined;this['handlePredictive']=undefined;this[_0x6882('0x64')]=1.05;this[_0x6882('0x65')]=0x0;this[_0x6882('0x66')]=0x0;this['predictiveIntervalDroppedCallsCallersExit']=0x0;this[_0x6882('0x67')]=0x0;this[_0x6882('0x68')]=0x0;this[_0x6882('0x69')]=0x0;this['predictiveIntervalPauses']=0x0;this[_0x6882('0x6a')]=0x0;this[_0x6882('0x6b')]=_0x1f485b[_0x6882('0x6c')]||0x14;this[_0x6882('0x6d')]=_0x1f485b[_0x6882('0x6c')]||0xa;this['predictiveIntervalErlangCalls']=0x0;this['predictiveIntervalErlangCallsDroppedCalls']=0x0;this['predictiveIntervalHitRate']=0x1;this[_0x6882('0x6e')]=0x0;this[_0x6882('0x6f')]=0x0;this[_0x6882('0x70')]=0x0;this[_0x6882('0x71')]=0x0;this[_0x6882('0x72')]=_0x1f485b[_0x6882('0x72')]||0x1e;this['dialRecallInQueue']=_0x1f485b['dialRecallInQueue']||![];this[_0x6882('0x73')]=!!_0x1f485b[_0x6882('0x73')]||![];this[_0x6882('0x74')]=!!_0x1f485b[_0x6882('0x74')]||![];this[_0x6882('0x75')]=_0x1f485b[_0x6882('0x75')]||undefined;this[_0x6882('0x76')]=_0x1f485b[_0x6882('0x76')]||![];this[_0x6882('0x77')]=_0x1f485b['dialAgiAfterHangupAgent']||![];this[_0x6882('0xc')]=monitorFormat[_0x1f485b[_0x6882('0xc')]]?monitorFormat[_0x1f485b[_0x6882('0xc')]]:undefined;this['mandatoryDisposition']=_0x1f485b[_0x6882('0x78')]||![];this[_0x6882('0x79')]=_0x1f485b['mandatoryDispositionPause']?_0x1f485b['mandatoryDispositionPause']:undefined;}module[_0x6882('0x7a')]=VoiceQueue;