Built motion from commit (unavailable).|2.5.25
[motion2.git] / server / services / ami / preview / index.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 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e','actions','originated:\x20','queue','pTalking:\x20','dialAnswer','pick','contactId','UserId','VoiceQueueId','Action','status','catch','updateOriginated','[clearZombieChannel]','loggerError','[Dialer][checkChannel][Preview]','size','clearZombieChannel','getContactRecallMe','agentReadyId','length','getDiff','scheduledat','Agent','logger2','[RecallMe]','disableContact','starttime','YYYY-MM-DD\x20HH:mm:ss','dialRecallInQueue','rescheduleContactInQueue','createBody','createCustomerHistory','[HistoryDialRecallInQueue][historyCatch]','logCustomer','RecallFailedTimeout','[HistoryRecallClose]','createCustomerFinal','[getContactRecallMe]','setMessage','IsNotLoggedIn','loggedIn','AGENTS_NOT_LOGGED','dialActive','isTrunkReachable','TrunkBackup','ACTIVE','callProgressDetectingCustomer','countglobal','totalGlobal','NoSuchNumber','custom:agentnosuchnumber','buildObj','[callProgressDetectingCustomer][logNoSuch]','dialGlobalMaxRetry','Global','[callProgressDetectingCustomer][logNoSuchGlobal]','rescheduleContact','scheduledAt','dialNoSuchNumberRetryFrequency','activeContact','linkedid','ANSWER','responsetime','answertime','pTalking','[syncHangup][talking][increment]','uniqueid','custom:agentconnect','acw','custom:agentConnectPreview','buildAcw','custom:agentcomplete','complete','total','decrementTalkink','[16]'];(function(_0x13813c,_0x48f789){var _0x245982=function(_0x2007fc){while(--_0x2007fc){_0x13813c['push'](_0x13813c['shift']());}};_0x245982(++_0x48f789);}(_0x4550,0x1d5));var _0x0455=function(_0x34023d,_0x25ecce){_0x34023d=_0x34023d-0x0;var _0x3669d0=_0x4550[_0x34023d];return _0x3669d0;};'use strict';var util=require(_0x0455('0x0'));var _=require(_0x0455('0x1'));var BPromise=require(_0x0455('0x2'));var uuid=require('uuid');var moment=require(_0x0455('0x3'));var md5=require('md5');var Redis=require(_0x0455('0x4'));var config=require(_0x0455('0x5'));var logger=require(_0x0455('0x6'))('preview');var loggerAction=require(_0x0455('0x6'))(_0x0455('0x7'));var ami=require(_0x0455('0x8'));var rpcDb=require('./rpcDb');var Action=require(_0x0455('0x9'));var ut=require(_0x0455('0xa'));config['redis']=_[_0x0455('0xb')](config[_0x0455('0xc')],{'host':'localhost','port':0x18eb});var io=require(_0x0455('0xd'))(new Redis(config['redis']));var Sequence=function(){};Sequence['prototype'][_0x0455('0xe')]=function(_0x3854b0){this['tail']=this[_0x0455('0xf')]?this[_0x0455('0xf')][_0x0455('0x10')](_0x3854b0):_0x3854b0();};function Preview(_0x31848a){this['sequence']=new Sequence();this[_0x0455('0x11')]=_0x31848a['voiceQueues'];this[_0x0455('0x12')]=_0x31848a[_0x0455('0x12')];this['actions']={};this[_0x0455('0x13')]=_0x31848a[_0x0455('0x13')];this[_0x0455('0x14')]=0x0;ami['on']('originateresponse',this[_0x0455('0x15')][_0x0455('0x16')](this));ami['on']('hangup',this[_0x0455('0x17')]['bind'](this));ami['on'](_0x0455('0x18'),this['syncHangupRequest'][_0x0455('0x16')](this));ami['on'](_0x0455('0x19'),this[_0x0455('0x1a')][_0x0455('0x16')](this));ami['on'](_0x0455('0x1b'),this[_0x0455('0x1c')][_0x0455('0x16')](this));ami['on']('varset',this[_0x0455('0x1d')][_0x0455('0x16')](this));ami['on'](_0x0455('0x1e'),this[_0x0455('0x1f')][_0x0455('0x16')](this));ami['on'](_0x0455('0x20'),this[_0x0455('0x21')]['bind'](this));this[_0x0455('0x22')](this[_0x0455('0x11')]);}function emit(_0x55b2d9,_0x40776b,_0x579ffc){io['to'](_0x55b2d9)[_0x0455('0x23')](_0x40776b,_0x579ffc);}function emitCampaignPreview(_0x257452){if(_0x257452[_0x0455('0x24')]===_0x0455('0x25')){var _0x18319d={'id':_0x257452['id'],'name':_0x257452[_0x0455('0x26')],'strategy':_0x257452['strategy'],'answered':_0x257452[_0x0455('0x27')],'available':_0x257452[_0x0455('0x28')],'loggedIn':_0x257452['loggedIn'],'pTalking':_0x257452['pTalking'],'sumBillable':_0x257452['sumBillable'],'sumDuration':_0x257452[_0x0455('0x29')],'sumHoldTime':_0x257452['sumHoldTime']||0x0,'talking':_0x257452[_0x0455('0x2a')],'total':_0x257452['total'],'type':_0x257452[_0x0455('0x24')],'unmanaged':_0x257452[_0x0455('0x2b')],'abandoned':_0x257452[_0x0455('0x2c')],'waiting':_0x257452[_0x0455('0x2d')],'loggedInDb':_0x257452['loggedInDb'],'dialActive':_0x257452['dialActive'],'dialMethod':_0x257452[_0x0455('0x2e')],'dialOriginateCallerIdName':_0x257452[_0x0455('0x2f')],'dialOriginateCallerIdNumber':_0x257452[_0x0455('0x30')],'dialOriginateTimeout':_0x257452[_0x0455('0x31')],'dialPrefix':_0x257452['dialPrefix'],'outboundAnswerAgiCallsDay':_0x257452['outboundAnswerAgiCallsDay'],'outboundAnswerCallsDay':_0x257452[_0x0455('0x32')],'outboundBlacklistCallsDay':_0x257452['outboundBlacklistCallsDay'],'outboundBusyCallsDay':_0x257452[_0x0455('0x33')],'outboundCongestionCallsDay':_0x257452[_0x0455('0x34')],'outboundDropCallsDayACS':_0x257452['outboundDropCallsDayACS'],'outboundDropCallsDayCallersExit':_0x257452[_0x0455('0x35')],'outboundDropCallsDayTimeout':_0x257452[_0x0455('0x36')],'outboundNoAnswerCallsDay':_0x257452[_0x0455('0x37')],'outboundNoSuchCallsDay':_0x257452['outboundNoSuchCallsDay'],'outboundOriginateFailureCallsDay':_0x257452['outboundOriginateFailureCallsDay'],'outboundReCallsDay':_0x257452['outboundReCallsDay'],'outboundRejectCallsDay':_0x257452['outboundRejectCallsDay'],'outboundUnknownCallsDay':_0x257452[_0x0455('0x38')],'outboundAbandonedCallsDay':_0x257452[_0x0455('0x39')],'predictiveIntervalAnsweredCalls':_0x257452['predictiveIntervalAnsweredCalls'],'predictiveIntervalAvgHoldtime':_0x257452[_0x0455('0x3a')],'predictiveIntervalAvgTalktime':_0x257452[_0x0455('0x3b')],'predictiveIntervalDroppedCallsCallersExit':_0x257452['predictiveIntervalDroppedCallsCallersExit'],'predictiveIntervalDroppedCallsTimeout':_0x257452['predictiveIntervalDroppedCallsTimeout'],'predictiveIntervalErlangCalls':_0x257452[_0x0455('0x3c')],'predictiveIntervalErlangCallsDroppedCalls':_0x257452[_0x0455('0x3d')],'predictiveIntervalHitRate':_0x257452[_0x0455('0x3e')],'predictiveIntervalMultiplicativeFactor':_0x257452[_0x0455('0x3f')],'predictiveIntervalPauses':_0x257452['predictiveIntervalPauses'],'predictiveIntervalAvailable':_0x257452['predictiveIntervalAvailable'],'predictiveIntervalTotalCalls':_0x257452[_0x0455('0x40')],'message':_0x257452['message'],'originated':_0x257452['originated'],'erlangCalls':_0x257452['erlangCalls'],'erlangCallToSecond':_0x257452[_0x0455('0x41')],'erlangAbandonmentRate':_0x257452[_0x0455('0x42')],'erlangBusyFactor':_0x257452[_0x0455('0x43')],'startPredictive':_0x257452['startPredictive'],'startProgressive':_0x257452[_0x0455('0x44')]};if(_0x257452[_0x0455('0x45')]){_0x18319d[_0x0455('0x45')]={'id':_0x257452[_0x0455('0x45')]['id'],'name':_0x257452[_0x0455('0x45')][_0x0455('0x26')],'active':_0x257452[_0x0455('0x45')][_0x0455('0x46')],'callerid':_0x257452[_0x0455('0x45')][_0x0455('0x47')]};}if(_0x257452[_0x0455('0x48')]){_0x18319d[_0x0455('0x48')]={'id':_0x257452['Interval']['id'],'name':_0x257452['Interval']['name']};}var _0x50b049=md5(JSON['stringify'](_0x18319d));if(_0x257452[_0x0455('0x49')]!==_0x50b049){_0x257452['md5']=_0x50b049;emit(util['format'](_0x0455('0x4a'),_0x18319d['name']),_0x0455('0x4b'),_0x18319d);}}}function emitVoiceQueueChannelRemove(_0x4f0a65){logger[_0x0455('0x4c')](_0x0455('0x4d'),JSON[_0x0455('0x4e')](_0x4f0a65));emit(util[_0x0455('0x4f')](_0x0455('0x4a'),_0x4f0a65['name']),_0x0455('0x50'),_0x4f0a65);io[_0x0455('0x23')](_0x0455('0x51'),_0x4f0a65);}function notSendMessagesQueue(_0x26829b){if(_0x26829b[_0x0455('0x52')]){if(_0x26829b[_0x0455('0x53')]===0x0&&_0x26829b['pTalking']===0x0){_0x26829b['sendMessageOneNotActive']=![];_0x26829b[_0x0455('0x28')]=0x0;_0x26829b[_0x0455('0x54')]=0x0;_0x26829b['message']=_0x0455('0x55');ut['logger']('[CampaignPreview]\x20Campaign\x20Queue:\x20',_0x26829b[_0x0455('0x26')]+'\x20is\x20not\x20active');}else{_0x26829b[_0x0455('0x56')]=_0x0455('0x57');ut[_0x0455('0x58')](_0x0455('0x59'),_0x26829b[_0x0455('0x26')]+'\x20is\x20disactive');}emitCampaignPreview(_0x26829b);}}Preview[_0x0455('0x5a')]['loopCampaigns']=function(){var _0x141a3d=this;setInterval(function(){_0x141a3d[_0x0455('0x5b')]();},0x7cf);};Preview[_0x0455('0x5a')][_0x0455('0x5b')]=function(){var _0x2e8816=this['campaignsPreview'];this['clockClearZombieChannels']+=0x1;for(var _0x1385d2 in _0x2e8816){if(_0x2e8816['hasOwnProperty'](_0x1385d2)&&(_0x2e8816[_0x1385d2][_0x0455('0x2e')]===_0x0455('0x5c')||_0x2e8816[_0x1385d2][_0x0455('0x2e')]==='booked')&&_0x2e8816[_0x1385d2]['type']===_0x0455('0x25')){if(this[_0x0455('0x14')]>0x7){this['clockClearZombieChannels']=0x0;this[_0x0455('0x5d')]();}}if(_0x2e8816[_0x0455('0x5e')](_0x1385d2)&&_0x2e8816[_0x1385d2][_0x0455('0x2e')]===_0x0455('0x5c')&&_0x2e8816[_0x1385d2]['type']===_0x0455('0x25')){if(_0x2e8816[_0x1385d2]['dialActive']){this['setMessage'](_0x2e8816[_0x1385d2]);this[_0x0455('0x5f')](_0x2e8816[_0x1385d2]);}else{notSendMessagesQueue(_0x2e8816[_0x1385d2]);}}}};Preview['prototype']['clearZombieChannel']=function(_0x51aff9){var _0x3c1b1d=this;this['sequence']['enqueue'](function(){if(!_[_0x0455('0x60')](_0x3c1b1d['actions'][_0x51aff9])){loggerAction[_0x0455('0x4c')]('[clearZombieChannels][talking]',_0x51aff9,_0x0455('0x61'),_0x3c1b1d[_0x0455('0x62')][_0x51aff9]['queue'],_0x0455('0x63'),JSON['stringify'](_0x3c1b1d['campaignsPreview'][_0x3c1b1d[_0x0455('0x62')][_0x51aff9][_0x0455('0x64')]]['originated']),_0x0455('0x65'),JSON[_0x0455('0x4e')](_0x3c1b1d[_0x0455('0x11')][_0x3c1b1d[_0x0455('0x62')][_0x51aff9][_0x0455('0x64')]]['pTalking']),JSON[_0x0455('0x4e')](_0x3c1b1d[_0x0455('0x62')][_0x51aff9][_0x0455('0x66')]),JSON[_0x0455('0x4e')](_[_0x0455('0x67')](_0x3c1b1d[_0x0455('0x62')][_0x51aff9],[_0x0455('0x68'),_0x0455('0x69'),_0x0455('0x6a'),'ListId'])));return ami[_0x0455('0x6b')]({'action':_0x0455('0x6c'),'channel':_0x3c1b1d['actions'][_0x51aff9]['channel']})[_0x0455('0x6d')](function(_0x3032c2){if(_0x3032c2['message']==='No\x20such\x20channel'){setTimeout(function(){if(_0x3c1b1d['actions'][_0x51aff9]){ut[_0x0455('0x6e')](_0x3c1b1d[_0x0455('0x11')][_0x3c1b1d[_0x0455('0x62')][_0x51aff9][_0x0455('0x64')]],_0x0455('0x6f'));if(_0x3c1b1d[_0x0455('0x62')][_0x51aff9]['dialAnswer']===!![]){ut['decrementTalkink'](_0x3c1b1d[_0x0455('0x11')][_0x3c1b1d[_0x0455('0x62')][_0x51aff9]['queue']],_0x0455('0x6f'));ut['loggerError']('[Dialer][checkChannel][pTalking][Preview]'+_0x51aff9,_0x3c1b1d[_0x0455('0x62')][_0x51aff9]['queue']);}ut[_0x0455('0x70')](_0x0455('0x71')+_0x51aff9,_0x3c1b1d['actions'][_0x51aff9][_0x0455('0x64')]);delete _0x3c1b1d['actions'][_0x51aff9];}},0x2328);}});}});};Preview[_0x0455('0x5a')][_0x0455('0x5d')]=function(){var _0xee7ffe=this;loggerAction[_0x0455('0x4c')]('[action]',_[_0x0455('0x72')](this[_0x0455('0x62')]));for(var _0x4f7653 in this[_0x0455('0x62')]){if(_0xee7ffe[_0x0455('0x62')][_0x0455('0x5e')](_0x4f7653)){_0xee7ffe[_0x0455('0x73')](_0x4f7653);}}};Preview[_0x0455('0x5a')][_0x0455('0x5f')]=function(_0x33a6e3){var _0x321267=this;rpcDb[_0x0455('0x74')](_0x33a6e3['id'],ut[_0x0455('0x75')](this[_0x0455('0x13')]))['then'](function(_0x54cf49){if(!_[_0x0455('0x60')](_0x54cf49)){for(var _0x2c0f58=0x0;_0x2c0f58<_0x54cf49[_0x0455('0x76')];_0x2c0f58+=0x1){if(ut[_0x0455('0x77')](_0x54cf49[_0x2c0f58][_0x0455('0x78')])<_0x33a6e3['dialRecallMeTimeout']*0x3c){if(_0x54cf49[_0x2c0f58]['Agent']&&!_0x54cf49[_0x2c0f58][_0x0455('0x79')]['voicePause']){_0x321267['run'](_0x54cf49[_0x2c0f58]['id'])['then'](ut[_0x0455('0x7a')](_0x0455('0x7b')))[_0x0455('0x6d')](ut[_0x0455('0x7a')]('[RecallMe]'));}else{rpcDb[_0x0455('0x7c')](_0x54cf49[_0x2c0f58]['id']);}}else{var _0x3a10fd=new Action(_0x54cf49[_0x2c0f58],_0x33a6e3);_0x3a10fd[_0x0455('0x7d')]=moment()['format'](_0x0455('0x7e'));_0x33a6e3['outboundReCallsDay']+=0x1;ut['logCustomer'](_0x3a10fd,0x17,'RecallInQueue');if(_0x33a6e3[_0x0455('0x7f')]){rpcDb[_0x0455('0x80')](ut[_0x0455('0x81')](_0x54cf49[_0x2c0f58]));rpcDb[_0x0455('0x82')](_0x3a10fd,_0x0455('0x83'));}else{ut[_0x0455('0x84')](_0x3a10fd,0x16,_0x0455('0x85'));rpcDb['createCustomerHistory'](_0x3a10fd,_0x0455('0x86'));rpcDb[_0x0455('0x87')](_0x3a10fd,'[HistoryRecallClose]');}}}}})['catch'](ut[_0x0455('0x7a')](_0x0455('0x88')));};Preview[_0x0455('0x5a')][_0x0455('0x89')]=function(_0x3f10b9){_0x3f10b9[_0x0455('0x52')]=!![];if(ut[_0x0455('0x8a')](_0x3f10b9[_0x0455('0x8b')])){_0x3f10b9[_0x0455('0x56')]=_0x0455('0x8c');}else if(!ut['isActive'](_0x3f10b9[_0x0455('0x8d')])){_0x3f10b9['message']=_0x0455('0x55');}else if(!this[_0x0455('0x8e')](_0x3f10b9[_0x0455('0x45')])){if(!this['isTrunkReachable'](_0x3f10b9[_0x0455('0x8f')])){_0x3f10b9[_0x0455('0x56')]='TRUNK_IS_NOT_REACHABLE';}else{_0x3f10b9[_0x0455('0x56')]=_0x0455('0x90');}}else{_0x3f10b9['message']=_0x0455('0x90');}emitCampaignPreview(_0x3f10b9);};Preview[_0x0455('0x5a')][_0x0455('0x91')]=function(_0x647ffd,_0x7a1c26,_0x4b1fd5){var _0x1c29ef=this;var _0xf8396c=this[_0x0455('0x62')][_0x7a1c26];var _0x1df4d8=this['campaignsPreview'][_0xf8396c[_0x0455('0x64')]];var _0xec562;if(_0x1df4d8){switch(_0x4b1fd5){case'1':_0x1df4d8['outboundNoSuchCallsDay']+=0x1;_0xf8396c['countnosuchnumberretry']+=0x1;_0xf8396c[_0x0455('0x92')]=ut[_0x0455('0x93')](_0xf8396c);ut[_0x0455('0x84')](_0xf8396c,0x0,_0x0455('0x94'));ami[_0x0455('0x23')](_0x0455('0x95'),ut[_0x0455('0x96')](_0xf8396c,'nosuchnumber'));rpcDb[_0x0455('0x82')](_0xf8396c,_0x0455('0x97'));if(ut[_0x0455('0x93')](_0xf8396c)>=_0x1df4d8[_0x0455('0x98')]){_0xec562=ut['cloneAction'](_0xf8396c,0xf,_0x0455('0x99'));rpcDb[_0x0455('0x87')](_0xec562,_0x0455('0x9a'));}else{if(_0xf8396c['countnosuchnumberretry']>=_0x1df4d8['dialNoSuchNumberMaxRetry']){rpcDb[_0x0455('0x87')](_0xf8396c,'[callProgressDetectingCustomer][logNoSuchGlobal]');}else{rpcDb[_0x0455('0x9b')](ut[_0x0455('0x9c')](_0xf8396c,'countnosuchnumberretry',_0x1df4d8[_0x0455('0x9d')]),_0xf8396c['unlockAgent'],_0xf8396c[_0x0455('0x9e')]);}}delete this[_0x0455('0x62')][_0x647ffd[_0x0455('0x9f')]];break;case _0x0455('0xa0'):var _0x8a557e=moment()[_0x0455('0x4f')](_0x0455('0x7e'));_0xf8396c[_0x0455('0xa1')]=_0x8a557e;_0xf8396c[_0x0455('0xa2')]=_0x8a557e;_0xf8396c[_0x0455('0x66')]=!![];_0x1df4d8[_0x0455('0xa3')]+=0x1;logger[_0x0455('0x4c')](_0x0455('0xa4'),_0xf8396c[_0x0455('0xa5')],'\x20Queue',_0x1df4d8[_0x0455('0x26')],'pTalking:\x20',_0x1df4d8[_0x0455('0xa3')]);ami['emit'](_0x0455('0xa6'),ut[_0x0455('0x96')](_0xf8396c,'connect',this['campaignsPreview'][_0xf8396c[_0x0455('0x64')]]));if(_0x1df4d8[_0x0455('0xa7')]){ami['emit'](_0x0455('0xa8'),ut[_0x0455('0xa9')](_0xf8396c));}break;case'16':ami[_0x0455('0x23')](_0x0455('0xaa'),ut[_0x0455('0x96')](_0xf8396c,_0x0455('0xab'),this[_0x0455('0x11')][_0xf8396c[_0x0455('0x64')]]));emitVoiceQueueChannelRemove(ut[_0x0455('0x96')](_0xf8396c,_0x0455('0xab')));_0x1df4d8[_0x0455('0x32')]+=0x1;_0x1df4d8[_0x0455('0xac')]+=0x1;_0x1df4d8[_0x0455('0x27')]+=0x1;ut[_0x0455('0xad')](_0x1df4d8,_0x0455('0xae'));_0xf8396c['countglobal']=ut['totalGlobal'](_0xf8396c);ut[_0x0455('0x84')](_0xf8396c,0x4,'Answer');rpcDb[_0x0455('0x82')](_0xf8396c,_0x0455('0xaf'));rpcDb['createCustomerFinal'](_0xf8396c,_0x0455('0xb0'));rpcDb[_0x0455('0xb1')](_0xf8396c);_0x1df4d8[_0x0455('0x29')]+=_0xf8396c[_0x0455('0xb2')];_0x1df4d8[_0x0455('0xb3')]+=_0xf8396c[_0x0455('0xb2')];logger[_0x0455('0x4c')](_0x0455('0xb4'),_0xf8396c['uniqueid'],_0x0455('0xb5'),_0x1df4d8['name'],_0x0455('0x65'),_0x1df4d8['pTalking']);delete this[_0x0455('0x62')][_0x647ffd[_0x0455('0x9f')]];break;case _0x0455('0xb6'):_0x1df4d8[_0x0455('0x33')]+=0x1;_0xf8396c[_0x0455('0xb7')]+=0x1;_0xf8396c[_0x0455('0x92')]=ut[_0x0455('0x93')](_0xf8396c);ut[_0x0455('0x84')](_0xf8396c,0x5,_0x0455('0xb8'));ami[_0x0455('0x23')]('custom:agentbusy',ut[_0x0455('0x96')](_0xf8396c,_0x0455('0xb9')));rpcDb[_0x0455('0x82')](_0xf8396c,'[callProgressDetectingCustomer][logBusy]');if(ut[_0x0455('0x93')](_0xf8396c)>=_0x1df4d8[_0x0455('0x98')]){_0xec562=ut[_0x0455('0xba')](_0xf8396c,0xf,_0x0455('0x99'));rpcDb['createCustomerFinal'](_0xec562,_0x0455('0xbb'));}else{if(_0xf8396c[_0x0455('0xb7')]>=_0x1df4d8[_0x0455('0xbc')]){rpcDb[_0x0455('0x87')](_0xf8396c,'[callProgressDetectingCustomer][logBusy]');}else{rpcDb[_0x0455('0x9b')](ut[_0x0455('0x9c')](_0xf8396c,'countbusyretry',_0x1df4d8[_0x0455('0xbd')]),_0xf8396c['unlockAgent'],_0xf8396c[_0x0455('0x9e')]);}}break;case _0x0455('0xbe'):_0x1df4d8[_0x0455('0x37')]+=0x1;_0xf8396c['countnoanswerretry']+=0x1;_0xf8396c[_0x0455('0x92')]=ut[_0x0455('0x93')](_0xf8396c);ut[_0x0455('0x84')](_0xf8396c,0x3,_0x0455('0xbf'));ami[_0x0455('0x23')]('custom:agentnoanswer',ut[_0x0455('0x96')](_0xf8396c,_0x0455('0xc0')));rpcDb['createCustomerHistory'](_0xf8396c,_0x0455('0xc1'));if(ut[_0x0455('0x93')](_0xf8396c)>=_0x1df4d8[_0x0455('0x98')]){_0xec562=ut[_0x0455('0xba')](_0xf8396c,0xf,_0x0455('0x99'));rpcDb[_0x0455('0x87')](_0xec562,_0x0455('0xc2'));}else{if(_0xf8396c[_0x0455('0xc3')]>=_0x1df4d8[_0x0455('0xc4')]){rpcDb[_0x0455('0x87')](_0xf8396c,_0x0455('0xc1'));}else{rpcDb['rescheduleContact'](ut[_0x0455('0x9c')](_0xf8396c,_0x0455('0xc3'),_0x1df4d8[_0x0455('0xc5')]),_0xf8396c[_0x0455('0xc6')],_0xf8396c[_0x0455('0x9e')]);}}break;case _0x0455('0xc7'):_0x1df4d8[_0x0455('0x34')]+=0x1;_0xf8396c['countcongestionretry']+=0x1;_0xf8396c[_0x0455('0x92')]=ut[_0x0455('0x93')](_0xf8396c);ut[_0x0455('0x84')](_0xf8396c,0x8,_0x0455('0xc8'));ami['emit'](_0x0455('0xc9'),ut['buildObj'](_0xf8396c,'congestion'));rpcDb['createCustomerHistory'](_0xf8396c,'[callProgressDetectingCustomer][logCongestion]');if(ut[_0x0455('0x93')](_0xf8396c)>=_0x1df4d8[_0x0455('0x98')]){_0xec562=ut[_0x0455('0xba')](_0xf8396c,0xf,'Global');rpcDb[_0x0455('0x87')](_0xec562,_0x0455('0xca'));}else{if(_0xf8396c[_0x0455('0xcb')]>=_0x1df4d8[_0x0455('0xcc')]){rpcDb['createCustomerFinal'](_0xf8396c,_0x0455('0xcd'));}else{rpcDb[_0x0455('0x9b')](ut['scheduledAt'](_0xf8396c,'countcongestionretry',_0x1df4d8[_0x0455('0xbd')]),_0xf8396c[_0x0455('0xc6')],_0xf8396c[_0x0455('0x9e')]);}}break;case _0x0455('0xce'):_0x1df4d8[_0x0455('0xcf')]+=0x1;_0xf8396c[_0x0455('0xd0')]+=0x1;_0xf8396c[_0x0455('0x92')]=ut[_0x0455('0x93')](_0xf8396c);ut[_0x0455('0x84')](_0xf8396c,0x14,_0x0455('0xd1'));ami[_0x0455('0x23')](_0x0455('0xd2'),ut[_0x0455('0x96')](_0xf8396c,_0x0455('0xd3')));rpcDb[_0x0455('0x82')](_0xf8396c,'[syncHangupRequest][logAgentReject]');if(ut[_0x0455('0x93')](_0xf8396c)>=_0x1df4d8['dialGlobalMaxRetry']){_0xec562=ut[_0x0455('0xba')](_0xf8396c,0x14,'AgentReject');rpcDb['createCustomerFinal'](_0xec562,_0x0455('0xd4'));}else{if(_0xf8396c[_0x0455('0xd0')]>=_0x1df4d8[_0x0455('0xd5')]){rpcDb[_0x0455('0x87')](_0xf8396c,_0x0455('0xd4'));}else{rpcDb[_0x0455('0x9b')](ut['scheduledAt'](_0xf8396c,_0x0455('0xd0'),_0x1df4d8[_0x0455('0xd6')]),_0xf8396c[_0x0455('0xc6')],_0xf8396c[_0x0455('0x9e')]);}}break;case'ABANDONED':_0x1df4d8[_0x0455('0x39')]+=0x1;_0xf8396c[_0x0455('0xd7')]+=0x1;_0xf8396c[_0x0455('0x92')]=ut['totalGlobal'](_0xf8396c);ut['logCustomer'](_0xf8396c,0xb,_0x0455('0xd8'));rpcDb[_0x0455('0x82')](_0xf8396c,_0x0455('0xd9'));if(ut['totalGlobal'](_0xf8396c)>=_0x1df4d8[_0x0455('0x98')]){_0xec562=ut[_0x0455('0xba')](_0xf8396c,0xf,'Global');rpcDb[_0x0455('0x87')](_0xec562,_0x0455('0xd9'));}else{if(_0xf8396c[_0x0455('0xda')]>=_0x1df4d8[_0x0455('0xdb')]){rpcDb[_0x0455('0x87')](_0xf8396c,'[callProgressDetectingCustomer][logAbandoned]');}else{rpcDb[_0x0455('0x9b')](ut['scheduledAt'](_0xf8396c,_0x0455('0xd7'),_0x1df4d8['dialAbandonedRetryFrequency']),_0xf8396c['unlockAgent'],_0xf8396c[_0x0455('0x9e')]);}}break;default:if(_0xf8396c['dialAnswer']){ut[_0x0455('0xad')](_0x1df4d8,_0x0455('0xdc'));ut['loggerError'](_0x0455('0xdd')+_0x1df4d8[_0x0455('0x26')],_0x647ffd);}_0x1df4d8[_0x0455('0x38')]+=0x1;_0xf8396c['countglobal']=ut[_0x0455('0x93')](_0xf8396c);ut[_0x0455('0x84')](_0xf8396c,0xc,_0x647ffd['cause-txt']||_0x647ffd[_0x0455('0xde')]);rpcDb['createCustomerHistory'](_0xf8396c,_0x0455('0xdf'));if(ut['totalGlobal'](_0xf8396c)>=_0x1df4d8[_0x0455('0x98')]){_0xec562=ut['cloneAction'](_0xf8396c,0xf,'Global');rpcDb[_0x0455('0x87')](_0xec562,'[callProgressDetectingCustomer][logUnknownGlobal]');}else{rpcDb[_0x0455('0x87')](_0xf8396c,_0x0455('0xe0'));}delete this['actions'][_0x647ffd[_0x0455('0x9f')]];}if(!(_0xf8396c[_0x0455('0x66')]&&_0x4b1fd5==='16')){ut[_0x0455('0x6e')](_0x1df4d8,_0x0455('0xe1'));logger['info'](_0x0455('0xe2'),_0xf8396c[_0x0455('0xa5')],'\x20Queue',_0x1df4d8[_0x0455('0x26')],'originated:\x20',_0x1df4d8['originated']);}if(_0x4b1fd5!==_0x0455('0xa0')){delete this[_0x0455('0x62')][_0x647ffd[_0x0455('0x9f')]];delete this[_0x0455('0x62')][_0x647ffd[_0x0455('0xe3')]];}}};Preview[_0x0455('0x5a')][_0x0455('0xe4')]=function(_0x1b5a91,_0x50abf8,_0x5a8146){if(_[_0x0455('0xe5')](_0x50abf8)&&_0x0455('0xe6')!==typeof _0x50abf8){return;}if(_['isUndefined'](_0x5a8146)&&'object'!==typeof _0x5a8146){return;}switch(_0x5a8146[_0x0455('0xe7')]){case'0':ut['logAgent'](_0x1b5a91,0x0,_0x0455('0x94'));rpcDb[_0x0455('0xe8')](_0x1b5a91,_0x0455('0xe9'));break;case'3':ut[_0x0455('0xea')](_0x1b5a91,0x3,'NoAnswer');rpcDb['createAgentHistory'](_0x1b5a91,_0x0455('0xeb'));break;case'5':ut[_0x0455('0xea')](_0x1b5a91,0x5,_0x0455('0xb8'));rpcDb[_0x0455('0xe8')](_0x1b5a91,_0x0455('0xec'));break;case'8':ut[_0x0455('0xea')](_0x1b5a91,0x8,_0x0455('0xc8'));rpcDb[_0x0455('0xe8')](_0x1b5a91,'[callProgressDetectingAgent][logCongestion]');break;case'22':ut[_0x0455('0xea')](_0x1b5a91,0x16,_0x0455('0xed'));rpcDb[_0x0455('0xe8')](_0x1b5a91,_0x0455('0xee'));break;default:ut[_0x0455('0xea')](_0x1b5a91,0xc,_0x5a8146[_0x0455('0xe7')]);rpcDb[_0x0455('0xe8')](_0x1b5a91,'[callProgressDetectingAgent][logCongestion]');}ut['updateOriginated'](_0x50abf8,_0x0455('0xef'));logger[_0x0455('0x4c')](_0x0455('0xf0'),_0x1b5a91['uniqueid'],_0x0455('0xb5'),_0x50abf8['name'],_0x0455('0x63'),_0x50abf8[_0x0455('0x53')]);delete this[_0x0455('0x62')][_0x1b5a91[_0x0455('0xa5')]];};Preview[_0x0455('0x5a')][_0x0455('0xf1')]=function(_0x1933d2,_0x2dda31,_0x1b398f,_0x270f62,_0xdb9db1){var _0x164f2f=this;return new BPromise(function(_0x3822f0,_0x3cdc1e){if(_[_0x0455('0x60')](_0x2dda31)||_['isNil'](_0x2dda31[_0x0455('0xf2')])||_[_0x0455('0x60')](_0x2dda31[_0x0455('0xf2')][_0x0455('0xf3')])||_[_0x0455('0x60')](_0x2dda31['VoiceQueueId'])){_0x3cdc1e(ut['message'](_0x0455('0xf4'),_0x270f62,_0xdb9db1));return;}var _0x5c8885=uuid['v4']();var _0x195311=_0x164f2f[_0x0455('0x11')][_0x2dda31[_0x0455('0x61')][_0x0455('0x26')]];var _0x24fac0=_0x1b398f?_0x164f2f['agents'][_0x1b398f]['id']:undefined;_0x164f2f[_0x0455('0x62')][_0x5c8885]=new Action(_0x2dda31,_0x195311,_0x5c8885,_0x1b398f,_0x24fac0);var _0x2a1c0b=_0x164f2f[_0x0455('0x62')][_0x5c8885];_0x2a1c0b['unlockAgent']=_0x270f62;_0x2a1c0b[_0x0455('0x9e')]=_0xdb9db1;_0x2a1c0b[_0x0455('0xf5')]=_0x1b398f;if(_['isEmpty'](_0x1933d2)){_0x164f2f[_0x0455('0xf6')](_0x2a1c0b,_0x195311,_0x2dda31,_0x1b398f)[_0x0455('0xf7')](function(_0x5a93e3){logger[_0x0455('0x4c')](_0x0455('0xf8'),'Queue:\x20'+_0x2a1c0b[_0x0455('0x64')]+'\x20IdHopper:\x20'+_0x2a1c0b[_0x0455('0xf9')],JSON['stringify'](_0x5a93e3));ami[_0x0455('0x23')](_0x0455('0xfa'),ut[_0x0455('0x96')](_0x2a1c0b,_0x0455('0xfb'),_0x164f2f['campaignsPreview'][_0x2a1c0b[_0x0455('0x64')]]));_0x3822f0(ut['message']('Calling'));})['catch'](function(_0x162841){ut[_0x0455('0x58')](_0x0455('0xfc'),_0x162841);_0x3cdc1e(ut[_0x0455('0x56')](_0x0455('0xfd'),_0x270f62,_0xdb9db1));});}else{_0x195311[_0x0455('0xfe')]+=0x1;ut['logBlacklist'](_0x2a1c0b);rpcDb[_0x0455('0xff')](_0x2a1c0b,_0x0455('0x100'));delete _0x164f2f['actions'][_0x5c8885];_0x3cdc1e(ut[_0x0455('0x56')](_0x0455('0x101'),_0x270f62,_0xdb9db1));}});};Preview[_0x0455('0x5a')][_0x0455('0x8e')]=function(_0x5b5d77){return!_[_0x0455('0x60')](_0x5b5d77)&&!_['isNil'](_0x5b5d77['name'])&&!_[_0x0455('0x60')](_0x5b5d77[_0x0455('0x46')])&&_0x5b5d77[_0x0455('0x46')]&&!_['isNil'](this[_0x0455('0x12')][util[_0x0455('0x4f')]('SIP/%s',_0x5b5d77['name'])])&&!_[_0x0455('0x60')](this[_0x0455('0x12')][util[_0x0455('0x4f')](_0x0455('0x102'),_0x5b5d77[_0x0455('0x26')])]['status'])&&(this[_0x0455('0x12')][util[_0x0455('0x4f')](_0x0455('0x102'),_0x5b5d77[_0x0455('0x26')])]['status']==='reachable'||this[_0x0455('0x12')][util[_0x0455('0x4f')](_0x0455('0x102'),_0x5b5d77['name'])]['status']===_0x0455('0x103'));};Preview['prototype'][_0x0455('0x104')]=function(_0x56aa9d,_0x412338){var _0x4945a1=this;return new BPromise(function(_0x5a30a3,_0x12f51e){_0x4945a1['execRun'](_0x56aa9d,_0x412338)[_0x0455('0xf7')](function(_0x4f49d7){_0x5a30a3(_[_0x0455('0x67')](_0x4f49d7,['message']));})[_0x0455('0x6d')](function(_0x5988c3){if(_0x5988c3[_0x0455('0x105')]){rpcDb[_0x0455('0x106')](_0x56aa9d);}if(_0x5988c3[_0x0455('0x46')]){rpcDb[_0x0455('0x7c')](_0x56aa9d);}_0x12f51e(_[_0x0455('0x67')](_0x5988c3,[_0x0455('0x56')]));});});};Preview['prototype']['execRun']=function(_0x4473cc,_0x8c2a58){var _0x2c1593=this;return new BPromise(function(_0x133217,_0x3dd7d6){var _0x2a8356,_0x24bbea;rpcDb[_0x0455('0x107')](_0x4473cc)[_0x0455('0xf7')](function(_0x3c088d){if(!_[_0x0455('0x60')](_0x3c088d[0x0])){_0x24bbea=_0x3c088d[0x0]['recallme']?![]:!![];_0x2a8356=_0x3c088d[0x0][_0x0455('0x108')]?!![]:![];_0x2a8356=_0x8c2a58?!![]:_0x2a8356;}var _0x430bbb=_0x2c1593[_0x0455('0x109')](_0x3c088d);if(_0x430bbb[_0x0455('0x10a')]){rpcDb[_0x0455('0x10b')](_['pick'](_0x3c088d[0x0],[_0x0455('0x6a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