Built motion from commit (unavailable).|2.5.22
[motion2.git] / server / services / ami / preview / index.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xcaf2=['\x20Queue','countbusyretry','Busy','custom:agentbusy','busy','dialGlobalMaxRetry','[callProgressDetectingCustomer][logBusyGlobal]','dialBusyMaxRetry','[callProgressDetectingCustomer][logBusy]','scheduledAt','dialBusyRetryFrequency','NoAnswer','custom:agentnoanswer','noanswer','countnoanswerretry','dialNoAnswerRetryFrequency','CONGESTION','countcongestionretry','Congestion','[callProgressDetectingCustomer][logCongestion]','dialCongestionMaxRetry','CANCEL','AgentReject','custom:agentreject','agentreject','[syncHangupRequest][logAgentReject]','countagentrejectretry','dialAgentRejectMaxRetry','[callProgressDetectingCustomer][logAgentReject]','dialAgentRejectRetryFrequency','ABANDONED','countabandonedretry','Abandoned','[callProgressDetectingCustomer][logAbandoned]','countabandonedetry','dialAbandonedRetryFrequency','loggerError','[Dialer][decrementTalkink][no\x20Hangup][Preview]','cause-txt','dialstatus','[callProgressDetectingCustomer][logUnknown]','[callProgressDetectingCustomer]','ANSWER','destlinkedid','callProgressDetectingAgent','isUndefined','object','reason','logAgent','createAgentHistory','[callProgressDetectingAgent][logBusy]','[callProgressDetectingAgent][logCongestion]','[callProgressDetectingAgent][logAnswerAGI]','[callProgressDetectingAgent]','[originated][decrement][callProgressDetectingAgent]','checkInBlack','Contact','phone','Contact\x20is\x20undefined','lookAgent','isEmpty','execCall','[Preview][execCall][success]','Queue:\x20','\x20IdHopper:\x20','idContact','custom:agentcalled','called','Calling','[Preview][execCall][failure]','Call\x20failed','logBlacklist','createHistory','[Blacklist][error]','Contact\x20in\x20black\x20List','SIP/%s','reachable','unmonitored','execRun','getContactPreview','recallme','validateContact','isValid','checkIsBlackList','Contact.phone','[Preview][checkIsBlackList]','Call\x20unsuccessful','[Preview][getContactPreview]','[Preview][validateContact][Empty\x20Contact]','[Preview][validateContact][Empty\x20Campaign]','Empty\x20Campaign','[Preview][validateContact][Trunk\x20not\x20work]','campaign\x20Name:\x20','isActive','[Preview][validateContact][Campaign\x20Active]','\x20Not\x20Active','dialCutDigit','substring','trim','getCallerId','dialRandomLastDigitCallerIdNumber','getCallerIdRandom','originatecalleridname','extractCalleridName','originatecalleridnum','addVariables','merge','variablesAction','[originated][increment]','OriginateError','[originateFailure][logOriginateFailure]','syncOriginateResponse','logLookAgent','clone','isFailure','unlockContact','custom:agentringnoanswer','rejected','[callProgressDetectingAgent][logAnswer]','[syncHangup][talking]','callProgressDetectingCustomer','cause','[syncHangup][talking][cause]','dialQueueProject','channelstate','transfer','[syncHangup][talking][transfer]','syncDialEnd','destuniqueid','addVariable','variables','filterKey','keys','value','[syncVarSet][Preview]','transfertargetlinkedid','transfererlinkedid','exports','util','bluebird','uuid','md5','ioredis','../../../config/logger','actionPreview','../ami','./action','./util/util','redis','defaults','localhost','socket.io-emitter','prototype','enqueue','tail','sequence','campaignsPreview','voiceQueues','trunks','actions','agents','clockClearZombieChannels','originateresponse','syncHangup','hanguprequest','syncHangupRequest','bind','dialend','syncNewExten','syncVarSet','attendedtransfer','syncAttendedTransfer','blindtransfer','syncBlindTransfer','loopCampaigns','emit','type','outbound','name','strategy','answered','available','pTalking','sumBillable','sumDuration','sumHoldTime','talking','total','unmanaged','abandoned','waiting','dialActive','dialMethod','dialOriginateCallerIdName','dialOriginateCallerIdNumber','dialOriginateTimeout','dialPrefix','outboundAnswerAgiCallsDay','outboundAnswerCallsDay','outboundBlacklistCallsDay','outboundBusyCallsDay','outboundCongestionCallsDay','outboundDropCallsDayACS','outboundDropCallsDayCallersExit','outboundNoAnswerCallsDay','outboundNoSuchCallsDay','outboundOriginateFailureCallsDay','outboundReCallsDay','outboundRejectCallsDay','outboundUnknownCallsDay','outboundAbandonedCallsDay','predictiveIntervalAvgHoldtime','predictiveIntervalAvgTalktime','predictiveIntervalDroppedCallsTimeout','predictiveIntervalErlangCalls','predictiveIntervalErlangCallsDroppedCalls','predictiveIntervalMultiplicativeFactor','predictiveIntervalTotalCalls','message','originated','erlangCalls','erlangCallToSecond','erlangAbandonmentRate','erlangBusyFactor','startPredictive','startProgressive','Trunk','active','callerid','Interval','stringify','format','voice_queue:save','info','[DEBUG]\x20Emit\x20voice_queue_channel:remove\x20event','voice:queue:%s','voice_queue_presence:remove','sendMessageOneNotActive','paused','NOT_ACTIVE','[CampaignPreview]\x20Campaign\x20Queue:\x20','\x20is\x20not\x20active','IS_DISACTIVED','logger','\x20is\x20disactive','syncCampaigns','hasOwnProperty','preview','booked','setMessage','recallMe','clearZombieChannel','isNil','[clearZombieChannels][talking]','Queue','queue','originated:\x20','dialAnswer','pick','contactId','UserId','VoiceQueueId','ListId','Action','status','channel','catch','No\x20such\x20channel','updateOriginated','[clearZombieChannel]','decrementTalkink','[Dialer][checkChannel][pTalking][Preview]','[Dialer][checkChannel][Preview]','clearZombieChannels','size','then','getDiff','scheduledat','Agent','[RecallMe]','logger2','disableContact','starttime','YYYY-MM-DD\x20HH:mm:ss','logCustomer','rescheduleContactInQueue','createCustomerHistory','RecallFailedTimeout','[HistoryRecallClose]','createCustomerFinal','[getContactRecallMe]','IsNotLoggedIn','loggedIn','AGENTS_NOT_LOGGED','isTrunkReachable','TrunkBackup','ACTIVE','countnosuchnumberretry','totalGlobal','NoSuchNumber','custom:agentnosuchnumber','buildObj','cloneAction','Global','dialNoSuchNumberMaxRetry','[callProgressDetectingCustomer][logNoSuchGlobal]','rescheduleContact','dialNoSuchNumberRetryFrequency','unlockAgent','activeContact','linkedid','responsetime','answertime','[syncHangup][talking][increment]','uniqueid','pTalking:\x20','custom:agentconnect','connect','acw','custom:agentConnectPreview','custom:agentcomplete','complete','[16]','countglobal','Answer','[callProgressDetectingCustomer][logAnswerGlobal]','crateCustomerReportQueue','talktime','[syncHangup][talking][decrement]'];(function(_0x3dd15e,_0x1f0015){var _0x231fd0=function(_0x4f680a){while(--_0x4f680a){_0x3dd15e['push'](_0x3dd15e['shift']());}};_0x231fd0(++_0x1f0015);}(_0xcaf2,0x8a));var _0x2caf=function(_0x2b338b,_0x4a06ba){_0x2b338b=_0x2b338b-0x0;var _0x256f66=_0xcaf2[_0x2b338b];return _0x256f66;};'use strict';var util=require(_0x2caf('0x0'));var _=require('lodash');var BPromise=require(_0x2caf('0x1'));var uuid=require(_0x2caf('0x2'));var moment=require('moment');var md5=require(_0x2caf('0x3'));var Redis=require(_0x2caf('0x4'));var config=require('../../../config/environment');var logger=require(_0x2caf('0x5'))('preview');var loggerAction=require(_0x2caf('0x5'))(_0x2caf('0x6'));var ami=require(_0x2caf('0x7'));var rpcDb=require('./rpcDb');var Action=require(_0x2caf('0x8'));var ut=require(_0x2caf('0x9'));config[_0x2caf('0xa')]=_[_0x2caf('0xb')](config['redis'],{'host':_0x2caf('0xc'),'port':0x18eb});var io=require(_0x2caf('0xd'))(new Redis(config[_0x2caf('0xa')]));var Sequence=function(){};Sequence[_0x2caf('0xe')][_0x2caf('0xf')]=function(_0x438434){this[_0x2caf('0x10')]=this[_0x2caf('0x10')]?this[_0x2caf('0x10')]['finally'](_0x438434):_0x438434();};function Preview(_0xd56396){this[_0x2caf('0x11')]=new Sequence();this[_0x2caf('0x12')]=_0xd56396[_0x2caf('0x13')];this[_0x2caf('0x14')]=_0xd56396[_0x2caf('0x14')];this[_0x2caf('0x15')]={};this[_0x2caf('0x16')]=_0xd56396['agents'];this[_0x2caf('0x17')]=0x0;ami['on'](_0x2caf('0x18'),this['syncOriginateResponse']['bind'](this));ami['on']('hangup',this[_0x2caf('0x19')]['bind'](this));ami['on'](_0x2caf('0x1a'),this[_0x2caf('0x1b')][_0x2caf('0x1c')](this));ami['on'](_0x2caf('0x1d'),this['syncDialEnd'][_0x2caf('0x1c')](this));ami['on']('newexten',this[_0x2caf('0x1e')]['bind'](this));ami['on']('varset',this[_0x2caf('0x1f')]['bind'](this));ami['on'](_0x2caf('0x20'),this[_0x2caf('0x21')]['bind'](this));ami['on'](_0x2caf('0x22'),this[_0x2caf('0x23')][_0x2caf('0x1c')](this));this[_0x2caf('0x24')](this[_0x2caf('0x12')]);}function emit(_0x595f2f,_0xfa426f,_0x3eac27){io['to'](_0x595f2f)[_0x2caf('0x25')](_0xfa426f,_0x3eac27);}function emitCampaignPreview(_0x358445){if(_0x358445[_0x2caf('0x26')]===_0x2caf('0x27')){var _0x4092ba={'id':_0x358445['id'],'name':_0x358445[_0x2caf('0x28')],'strategy':_0x358445[_0x2caf('0x29')],'answered':_0x358445[_0x2caf('0x2a')],'available':_0x358445[_0x2caf('0x2b')],'loggedIn':_0x358445['loggedIn'],'pTalking':_0x358445[_0x2caf('0x2c')],'sumBillable':_0x358445[_0x2caf('0x2d')],'sumDuration':_0x358445[_0x2caf('0x2e')],'sumHoldTime':_0x358445[_0x2caf('0x2f')]||0x0,'talking':_0x358445[_0x2caf('0x30')],'total':_0x358445[_0x2caf('0x31')],'type':_0x358445[_0x2caf('0x26')],'unmanaged':_0x358445[_0x2caf('0x32')],'abandoned':_0x358445[_0x2caf('0x33')],'waiting':_0x358445[_0x2caf('0x34')],'loggedInDb':_0x358445['loggedInDb'],'dialActive':_0x358445[_0x2caf('0x35')],'dialMethod':_0x358445[_0x2caf('0x36')],'dialOriginateCallerIdName':_0x358445[_0x2caf('0x37')],'dialOriginateCallerIdNumber':_0x358445[_0x2caf('0x38')],'dialOriginateTimeout':_0x358445[_0x2caf('0x39')],'dialPrefix':_0x358445[_0x2caf('0x3a')],'outboundAnswerAgiCallsDay':_0x358445[_0x2caf('0x3b')],'outboundAnswerCallsDay':_0x358445[_0x2caf('0x3c')],'outboundBlacklistCallsDay':_0x358445[_0x2caf('0x3d')],'outboundBusyCallsDay':_0x358445[_0x2caf('0x3e')],'outboundCongestionCallsDay':_0x358445[_0x2caf('0x3f')],'outboundDropCallsDayACS':_0x358445[_0x2caf('0x40')],'outboundDropCallsDayCallersExit':_0x358445[_0x2caf('0x41')],'outboundDropCallsDayTimeout':_0x358445['outboundDropCallsDayTimeout'],'outboundNoAnswerCallsDay':_0x358445[_0x2caf('0x42')],'outboundNoSuchCallsDay':_0x358445[_0x2caf('0x43')],'outboundOriginateFailureCallsDay':_0x358445[_0x2caf('0x44')],'outboundReCallsDay':_0x358445[_0x2caf('0x45')],'outboundRejectCallsDay':_0x358445[_0x2caf('0x46')],'outboundUnknownCallsDay':_0x358445[_0x2caf('0x47')],'outboundAbandonedCallsDay':_0x358445[_0x2caf('0x48')],'predictiveIntervalAnsweredCalls':_0x358445['predictiveIntervalAnsweredCalls'],'predictiveIntervalAvgHoldtime':_0x358445[_0x2caf('0x49')],'predictiveIntervalAvgTalktime':_0x358445[_0x2caf('0x4a')],'predictiveIntervalDroppedCallsCallersExit':_0x358445['predictiveIntervalDroppedCallsCallersExit'],'predictiveIntervalDroppedCallsTimeout':_0x358445[_0x2caf('0x4b')],'predictiveIntervalErlangCalls':_0x358445[_0x2caf('0x4c')],'predictiveIntervalErlangCallsDroppedCalls':_0x358445[_0x2caf('0x4d')],'predictiveIntervalHitRate':_0x358445['predictiveIntervalHitRate'],'predictiveIntervalMultiplicativeFactor':_0x358445[_0x2caf('0x4e')],'predictiveIntervalPauses':_0x358445['predictiveIntervalPauses'],'predictiveIntervalAvailable':_0x358445['predictiveIntervalAvailable'],'predictiveIntervalTotalCalls':_0x358445[_0x2caf('0x4f')],'message':_0x358445[_0x2caf('0x50')],'originated':_0x358445[_0x2caf('0x51')],'erlangCalls':_0x358445[_0x2caf('0x52')],'erlangCallToSecond':_0x358445[_0x2caf('0x53')],'erlangAbandonmentRate':_0x358445[_0x2caf('0x54')],'erlangBusyFactor':_0x358445[_0x2caf('0x55')],'startPredictive':_0x358445[_0x2caf('0x56')],'startProgressive':_0x358445[_0x2caf('0x57')]};if(_0x358445['Trunk']){_0x4092ba[_0x2caf('0x58')]={'id':_0x358445[_0x2caf('0x58')]['id'],'name':_0x358445[_0x2caf('0x58')][_0x2caf('0x28')],'active':_0x358445[_0x2caf('0x58')][_0x2caf('0x59')],'callerid':_0x358445[_0x2caf('0x58')][_0x2caf('0x5a')]};}if(_0x358445[_0x2caf('0x5b')]){_0x4092ba[_0x2caf('0x5b')]={'id':_0x358445[_0x2caf('0x5b')]['id'],'name':_0x358445[_0x2caf('0x5b')]['name']};}var _0x5b3a78=md5(JSON[_0x2caf('0x5c')](_0x4092ba));if(_0x358445[_0x2caf('0x3')]!==_0x5b3a78){_0x358445[_0x2caf('0x3')]=_0x5b3a78;emit(util[_0x2caf('0x5d')]('voice:queue:%s',_0x4092ba[_0x2caf('0x28')]),_0x2caf('0x5e'),_0x4092ba);}}}function emitVoiceQueueChannelRemove(_0x4568f9){logger[_0x2caf('0x5f')](_0x2caf('0x60'),JSON[_0x2caf('0x5c')](_0x4568f9));emit(util[_0x2caf('0x5d')](_0x2caf('0x61'),_0x4568f9['name']),'voice_queue_channel:remove',_0x4568f9);this[_0x2caf('0x25')](_0x2caf('0x62'),_0x4568f9);}function notSendMessagesQueue(_0x177254){if(_0x177254[_0x2caf('0x63')]){if(_0x177254[_0x2caf('0x51')]===0x0&&_0x177254[_0x2caf('0x2c')]===0x0){_0x177254[_0x2caf('0x63')]=![];_0x177254[_0x2caf('0x2b')]=0x0;_0x177254[_0x2caf('0x64')]=0x0;_0x177254[_0x2caf('0x50')]=_0x2caf('0x65');ut['logger'](_0x2caf('0x66'),_0x177254[_0x2caf('0x28')]+_0x2caf('0x67'));}else{_0x177254['message']=_0x2caf('0x68');ut[_0x2caf('0x69')](_0x2caf('0x66'),_0x177254['name']+_0x2caf('0x6a'));}emitCampaignPreview(_0x177254);}}Preview[_0x2caf('0xe')]['loopCampaigns']=function(){var _0x38ae68=this;setInterval(function(){_0x38ae68[_0x2caf('0x6b')]();},0x7cf);};Preview['prototype'][_0x2caf('0x6b')]=function(){var _0x1348d8=this[_0x2caf('0x12')];this[_0x2caf('0x17')]+=0x1;for(var _0x3949a6 in _0x1348d8){if(_0x1348d8[_0x2caf('0x6c')](_0x3949a6)&&(_0x1348d8[_0x3949a6][_0x2caf('0x36')]===_0x2caf('0x6d')||_0x1348d8[_0x3949a6]['dialMethod']===_0x2caf('0x6e'))&&_0x1348d8[_0x3949a6]['type']===_0x2caf('0x27')){if(this[_0x2caf('0x17')]>0x7){this[_0x2caf('0x17')]=0x0;this['clearZombieChannels']();}}if(_0x1348d8['hasOwnProperty'](_0x3949a6)&&_0x1348d8[_0x3949a6][_0x2caf('0x36')]==='preview'&&_0x1348d8[_0x3949a6][_0x2caf('0x26')]===_0x2caf('0x27')){if(_0x1348d8[_0x3949a6][_0x2caf('0x35')]){this[_0x2caf('0x6f')](_0x1348d8[_0x3949a6]);this[_0x2caf('0x70')](_0x1348d8[_0x3949a6]);}else{notSendMessagesQueue(_0x1348d8[_0x3949a6]);}}}};Preview[_0x2caf('0xe')][_0x2caf('0x71')]=function(_0x61ca34){var _0x100681=this;this[_0x2caf('0x11')][_0x2caf('0xf')](function(){if(!_[_0x2caf('0x72')](_0x100681[_0x2caf('0x15')][_0x61ca34])){loggerAction[_0x2caf('0x5f')](_0x2caf('0x73'),_0x61ca34,_0x2caf('0x74'),_0x100681[_0x2caf('0x15')][_0x61ca34][_0x2caf('0x75')],_0x2caf('0x76'),JSON[_0x2caf('0x5c')](_0x100681[_0x2caf('0x12')][_0x100681['actions'][_0x61ca34][_0x2caf('0x75')]][_0x2caf('0x51')]),'pTalking:\x20',JSON['stringify'](_0x100681[_0x2caf('0x12')][_0x100681[_0x2caf('0x15')][_0x61ca34]['queue']][_0x2caf('0x2c')]),JSON[_0x2caf('0x5c')](_0x100681[_0x2caf('0x15')][_0x61ca34][_0x2caf('0x77')]),JSON[_0x2caf('0x5c')](_[_0x2caf('0x78')](_0x100681[_0x2caf('0x15')][_0x61ca34],[_0x2caf('0x79'),_0x2caf('0x7a'),_0x2caf('0x7b'),_0x2caf('0x7c')])));return ami[_0x2caf('0x7d')]({'action':_0x2caf('0x7e'),'channel':_0x100681['actions'][_0x61ca34][_0x2caf('0x7f')]})[_0x2caf('0x80')](function(_0x21c298){if(_0x21c298['message']===_0x2caf('0x81')){setTimeout(function(){if(_0x100681[_0x2caf('0x15')][_0x61ca34]){ut[_0x2caf('0x82')](_0x100681[_0x2caf('0x12')][_0x100681[_0x2caf('0x15')][_0x61ca34][_0x2caf('0x75')]],_0x2caf('0x83'));if(_0x100681[_0x2caf('0x15')][_0x61ca34][_0x2caf('0x77')]===!![]){ut[_0x2caf('0x84')](_0x100681['campaignsPreview'][_0x100681[_0x2caf('0x15')][_0x61ca34][_0x2caf('0x75')]],_0x2caf('0x83'));ut['loggerError'](_0x2caf('0x85')+_0x61ca34,_0x100681[_0x2caf('0x15')][_0x61ca34][_0x2caf('0x75')]);}ut['loggerError'](_0x2caf('0x86')+_0x61ca34,_0x100681[_0x2caf('0x15')][_0x61ca34][_0x2caf('0x75')]);delete _0x100681[_0x2caf('0x15')][_0x61ca34];}},0x2328);}});}});};Preview['prototype'][_0x2caf('0x87')]=function(){var _0x7e9d86=this;loggerAction[_0x2caf('0x5f')]('[action]',_[_0x2caf('0x88')](this[_0x2caf('0x15')]));for(var _0x4c1a77 in this[_0x2caf('0x15')]){if(_0x7e9d86[_0x2caf('0x15')][_0x2caf('0x6c')](_0x4c1a77)){_0x7e9d86['clearZombieChannel'](_0x4c1a77);}}};Preview[_0x2caf('0xe')]['recallMe']=function(_0x96960a){var _0x1f9899=this;rpcDb['getContactRecallMe'](_0x96960a['id'],ut['agentReadyId'](this[_0x2caf('0x16')]))[_0x2caf('0x89')](function(_0x13287e){if(!_[_0x2caf('0x72')](_0x13287e)){for(var _0xb3d0c=0x0;_0xb3d0c<_0x13287e['length'];_0xb3d0c+=0x1){if(ut[_0x2caf('0x8a')](_0x13287e[_0xb3d0c][_0x2caf('0x8b')])<_0x96960a['dialRecallMeTimeout']*0x3c){if(_0x13287e[_0xb3d0c][_0x2caf('0x8c')]&&!_0x13287e[_0xb3d0c][_0x2caf('0x8c')]['voicePause']){_0x1f9899['run'](_0x13287e[_0xb3d0c]['id'])[_0x2caf('0x89')](ut['logger2'](_0x2caf('0x8d')))[_0x2caf('0x80')](ut[_0x2caf('0x8e')](_0x2caf('0x8d')));}else{rpcDb[_0x2caf('0x8f')](_0x13287e[_0xb3d0c]['id']);}}else{var _0x47aa69=new Action(_0x13287e[_0xb3d0c],_0x96960a);_0x47aa69[_0x2caf('0x90')]=moment()['format'](_0x2caf('0x91'));_0x96960a['outboundReCallsDay']+=0x1;ut[_0x2caf('0x92')](_0x47aa69,0x17,'RecallInQueue');if(_0x96960a['dialRecallInQueue']){rpcDb[_0x2caf('0x93')](ut['createBody'](_0x13287e[_0xb3d0c]));rpcDb[_0x2caf('0x94')](_0x47aa69,'[HistoryDialRecallInQueue][historyCatch]');}else{ut['logCustomer'](_0x47aa69,0x16,_0x2caf('0x95'));rpcDb[_0x2caf('0x94')](_0x47aa69,_0x2caf('0x96'));rpcDb[_0x2caf('0x97')](_0x47aa69,_0x2caf('0x96'));}}}}})['catch'](ut[_0x2caf('0x8e')](_0x2caf('0x98')));};Preview['prototype'][_0x2caf('0x6f')]=function(_0x4b0360){_0x4b0360[_0x2caf('0x63')]=!![];if(ut[_0x2caf('0x99')](_0x4b0360[_0x2caf('0x9a')])){_0x4b0360[_0x2caf('0x50')]=_0x2caf('0x9b');}else if(!ut['isActive'](_0x4b0360['dialActive'])){_0x4b0360[_0x2caf('0x50')]=_0x2caf('0x65');}else if(!this[_0x2caf('0x9c')](_0x4b0360[_0x2caf('0x58')])){if(!this[_0x2caf('0x9c')](_0x4b0360[_0x2caf('0x9d')])){_0x4b0360[_0x2caf('0x50')]='TRUNK_IS_NOT_REACHABLE';}else{_0x4b0360[_0x2caf('0x50')]=_0x2caf('0x9e');}}else{_0x4b0360[_0x2caf('0x50')]=_0x2caf('0x9e');}emitCampaignPreview(_0x4b0360);};Preview[_0x2caf('0xe')]['callProgressDetectingCustomer']=function(_0x46a063,_0x5ed955,_0x1fb36f){var _0x444b5b=this;var _0x9bb98b=this[_0x2caf('0x15')][_0x5ed955];var _0x157a14=this['campaignsPreview'][_0x9bb98b[_0x2caf('0x75')]];var _0x5a90a7;if(_0x157a14){switch(_0x1fb36f){case'1':_0x157a14[_0x2caf('0x43')]+=0x1;_0x9bb98b[_0x2caf('0x9f')]+=0x1;_0x9bb98b['countglobal']=ut[_0x2caf('0xa0')](_0x9bb98b);ut[_0x2caf('0x92')](_0x9bb98b,0x0,_0x2caf('0xa1'));ami[_0x2caf('0x25')](_0x2caf('0xa2'),ut[_0x2caf('0xa3')](_0x9bb98b,'nosuchnumber'));rpcDb[_0x2caf('0x94')](_0x9bb98b,'[callProgressDetectingCustomer][logNoSuch]');if(ut[_0x2caf('0xa0')](_0x9bb98b)>=_0x157a14['dialGlobalMaxRetry']){_0x5a90a7=ut[_0x2caf('0xa4')](_0x9bb98b,0xf,_0x2caf('0xa5'));rpcDb[_0x2caf('0x97')](_0x5a90a7,'[callProgressDetectingCustomer][logNoSuchGlobal]');}else{if(_0x9bb98b[_0x2caf('0x9f')]>=_0x157a14[_0x2caf('0xa6')]){rpcDb[_0x2caf('0x97')](_0x9bb98b,_0x2caf('0xa7'));}else{rpcDb[_0x2caf('0xa8')](ut['scheduledAt'](_0x9bb98b,_0x2caf('0x9f'),_0x157a14[_0x2caf('0xa9')]),_0x9bb98b[_0x2caf('0xaa')],_0x9bb98b[_0x2caf('0xab')]);}}delete this[_0x2caf('0x15')][_0x46a063[_0x2caf('0xac')]];break;case'ANSWER':var _0x3f2745=moment()['format'](_0x2caf('0x91'));_0x9bb98b[_0x2caf('0xad')]=_0x3f2745;_0x9bb98b[_0x2caf('0xae')]=_0x3f2745;_0x9bb98b[_0x2caf('0x77')]=!![];_0x157a14[_0x2caf('0x2c')]+=0x1;logger[_0x2caf('0x5f')](_0x2caf('0xaf'),_0x9bb98b[_0x2caf('0xb0')],'\x20Queue',_0x157a14[_0x2caf('0x28')],_0x2caf('0xb1'),_0x157a14[_0x2caf('0x2c')]);ami['emit'](_0x2caf('0xb2'),ut[_0x2caf('0xa3')](_0x9bb98b,_0x2caf('0xb3'),this['campaignsPreview'][_0x9bb98b[_0x2caf('0x75')]]));if(_0x157a14[_0x2caf('0xb4')]){ami[_0x2caf('0x25')](_0x2caf('0xb5'),ut['buildAcw'](_0x9bb98b));}break;case'16':ami['emit'](_0x2caf('0xb6'),ut[_0x2caf('0xa3')](_0x9bb98b,_0x2caf('0xb7'),this[_0x2caf('0x12')][_0x9bb98b[_0x2caf('0x75')]]));emitVoiceQueueChannelRemove(ut[_0x2caf('0xa3')](_0x9bb98b,_0x2caf('0xb7')));_0x157a14[_0x2caf('0x3c')]+=0x1;_0x157a14[_0x2caf('0x31')]+=0x1;_0x157a14[_0x2caf('0x2a')]+=0x1;ut[_0x2caf('0x84')](_0x157a14,_0x2caf('0xb8'));_0x9bb98b[_0x2caf('0xb9')]=ut[_0x2caf('0xa0')](_0x9bb98b);ut['logCustomer'](_0x9bb98b,0x4,_0x2caf('0xba'));rpcDb[_0x2caf('0x94')](_0x9bb98b,'[callProgressDetectingCustomer][logAnswer]');rpcDb[_0x2caf('0x97')](_0x9bb98b,_0x2caf('0xbb'));rpcDb[_0x2caf('0xbc')](_0x9bb98b);_0x157a14['sumDuration']+=_0x9bb98b['talktime'];_0x157a14['sumBillable']+=_0x9bb98b[_0x2caf('0xbd')];logger[_0x2caf('0x5f')](_0x2caf('0xbe'),_0x9bb98b['uniqueid'],_0x2caf('0xbf'),_0x157a14[_0x2caf('0x28')],_0x2caf('0xb1'),_0x157a14['pTalking']);delete this[_0x2caf('0x15')][_0x46a063[_0x2caf('0xac')]];break;case'BUSY':_0x157a14[_0x2caf('0x3e')]+=0x1;_0x9bb98b[_0x2caf('0xc0')]+=0x1;_0x9bb98b[_0x2caf('0xb9')]=ut['totalGlobal'](_0x9bb98b);ut[_0x2caf('0x92')](_0x9bb98b,0x5,_0x2caf('0xc1'));ami[_0x2caf('0x25')](_0x2caf('0xc2'),ut[_0x2caf('0xa3')](_0x9bb98b,_0x2caf('0xc3')));rpcDb['createCustomerHistory'](_0x9bb98b,'[callProgressDetectingCustomer][logBusy]');if(ut[_0x2caf('0xa0')](_0x9bb98b)>=_0x157a14[_0x2caf('0xc4')]){_0x5a90a7=ut[_0x2caf('0xa4')](_0x9bb98b,0xf,_0x2caf('0xa5'));rpcDb[_0x2caf('0x97')](_0x5a90a7,_0x2caf('0xc5'));}else{if(_0x9bb98b[_0x2caf('0xc0')]>=_0x157a14[_0x2caf('0xc6')]){rpcDb[_0x2caf('0x97')](_0x9bb98b,_0x2caf('0xc7'));}else{rpcDb[_0x2caf('0xa8')](ut[_0x2caf('0xc8')](_0x9bb98b,'countbusyretry',_0x157a14[_0x2caf('0xc9')]),_0x9bb98b[_0x2caf('0xaa')],_0x9bb98b[_0x2caf('0xab')]);}}break;case'NOANSWER':_0x157a14[_0x2caf('0x42')]+=0x1;_0x9bb98b['countnoanswerretry']+=0x1;_0x9bb98b['countglobal']=ut['totalGlobal'](_0x9bb98b);ut[_0x2caf('0x92')](_0x9bb98b,0x3,_0x2caf('0xca'));ami[_0x2caf('0x25')](_0x2caf('0xcb'),ut['buildObj'](_0x9bb98b,_0x2caf('0xcc')));rpcDb[_0x2caf('0x94')](_0x9bb98b,'[callProgressDetectingCustomer][logNoAnswer]');if(ut[_0x2caf('0xa0')](_0x9bb98b)>=_0x157a14[_0x2caf('0xc4')]){_0x5a90a7=ut[_0x2caf('0xa4')](_0x9bb98b,0xf,_0x2caf('0xa5'));rpcDb['createCustomerFinal'](_0x5a90a7,'[callProgressDetectingCustomer][logNoAnswerGlobal]');}else{if(_0x9bb98b[_0x2caf('0xcd')]>=_0x157a14['dialNoAnswerMaxRetry']){rpcDb[_0x2caf('0x97')](_0x9bb98b,'[callProgressDetectingCustomer][logNoAnswer]');}else{rpcDb[_0x2caf('0xa8')](ut['scheduledAt'](_0x9bb98b,'countnoanswerretry',_0x157a14[_0x2caf('0xce')]),_0x9bb98b['unlockAgent'],_0x9bb98b['activeContact']);}}break;case _0x2caf('0xcf'):_0x157a14[_0x2caf('0x3f')]+=0x1;_0x9bb98b[_0x2caf('0xd0')]+=0x1;_0x9bb98b[_0x2caf('0xb9')]=ut[_0x2caf('0xa0')](_0x9bb98b);ut['logCustomer'](_0x9bb98b,0x8,_0x2caf('0xd1'));ami['emit']('custom:agentcongestion',ut[_0x2caf('0xa3')](_0x9bb98b,'congestion'));rpcDb['createCustomerHistory'](_0x9bb98b,_0x2caf('0xd2'));if(ut[_0x2caf('0xa0')](_0x9bb98b)>=_0x157a14[_0x2caf('0xc4')]){_0x5a90a7=ut['cloneAction'](_0x9bb98b,0xf,_0x2caf('0xa5'));rpcDb[_0x2caf('0x97')](_0x5a90a7,'[callProgressDetectingCustomer][logCongestionGlobal]');}else{if(_0x9bb98b[_0x2caf('0xd0')]>=_0x157a14[_0x2caf('0xd3')]){rpcDb[_0x2caf('0x97')](_0x9bb98b,_0x2caf('0xd2'));}else{rpcDb[_0x2caf('0xa8')](ut[_0x2caf('0xc8')](_0x9bb98b,'countcongestionretry',_0x157a14['dialBusyRetryFrequency']),_0x9bb98b[_0x2caf('0xaa')],_0x9bb98b['activeContact']);}}break;case _0x2caf('0xd4'):_0x157a14['outboundRejectCallsDay']+=0x1;_0x9bb98b['countagentrejectretry']+=0x1;_0x9bb98b['countglobal']=ut['totalGlobal'](_0x9bb98b);ut[_0x2caf('0x92')](_0x9bb98b,0x14,_0x2caf('0xd5'));ami[_0x2caf('0x25')](_0x2caf('0xd6'),ut[_0x2caf('0xa3')](_0x9bb98b,_0x2caf('0xd7')));rpcDb[_0x2caf('0x94')](_0x9bb98b,_0x2caf('0xd8'));if(ut[_0x2caf('0xa0')](_0x9bb98b)>=_0x157a14['dialGlobalMaxRetry']){_0x5a90a7=ut[_0x2caf('0xa4')](_0x9bb98b,0x14,_0x2caf('0xd5'));rpcDb['createCustomerFinal'](_0x5a90a7,'[callProgressDetectingCustomer][logAgentReject]');}else{if(_0x9bb98b[_0x2caf('0xd9')]>=_0x157a14[_0x2caf('0xda')]){rpcDb[_0x2caf('0x97')](_0x9bb98b,_0x2caf('0xdb'));}else{rpcDb['rescheduleContact'](ut[_0x2caf('0xc8')](_0x9bb98b,_0x2caf('0xd9'),_0x157a14[_0x2caf('0xdc')]),_0x9bb98b[_0x2caf('0xaa')],_0x9bb98b[_0x2caf('0xab')]);}}break;case _0x2caf('0xdd'):_0x157a14['outboundAbandonedCallsDay']+=0x1;_0x9bb98b[_0x2caf('0xde')]+=0x1;_0x9bb98b[_0x2caf('0xb9')]=ut[_0x2caf('0xa0')](_0x9bb98b);ut['logCustomer'](_0x9bb98b,0xb,_0x2caf('0xdf'));rpcDb[_0x2caf('0x94')](_0x9bb98b,'[callProgressDetectingCustomer][logAbandoned]');if(ut[_0x2caf('0xa0')](_0x9bb98b)>=_0x157a14[_0x2caf('0xc4')]){_0x5a90a7=ut['cloneAction'](_0x9bb98b,0xf,'Global');rpcDb[_0x2caf('0x97')](_0x5a90a7,_0x2caf('0xe0'));}else{if(_0x9bb98b[_0x2caf('0xe1')]>=_0x157a14['dialAbandonedMaxRety']){rpcDb[_0x2caf('0x97')](_0x9bb98b,_0x2caf('0xe0'));}else{rpcDb[_0x2caf('0xa8')](ut[_0x2caf('0xc8')](_0x9bb98b,_0x2caf('0xde'),_0x157a14[_0x2caf('0xe2')]),_0x9bb98b['unlockAgent'],_0x9bb98b[_0x2caf('0xab')]);}}break;default:if(_0x9bb98b[_0x2caf('0x77')]){ut[_0x2caf('0x84')](_0x157a14,'[default]');ut[_0x2caf('0xe3')](_0x2caf('0xe4')+_0x157a14['name'],_0x46a063);}_0x157a14['outboundUnknownCallsDay']+=0x1;_0x9bb98b[_0x2caf('0xb9')]=ut[_0x2caf('0xa0')](_0x9bb98b);ut[_0x2caf('0x92')](_0x9bb98b,0xc,_0x46a063[_0x2caf('0xe5')]||_0x46a063[_0x2caf('0xe6')]);rpcDb[_0x2caf('0x94')](_0x9bb98b,_0x2caf('0xe7'));if(ut['totalGlobal'](_0x9bb98b)>=_0x157a14[_0x2caf('0xc4')]){_0x5a90a7=ut[_0x2caf('0xa4')](_0x9bb98b,0xf,_0x2caf('0xa5'));rpcDb[_0x2caf('0x97')](_0x5a90a7,'[callProgressDetectingCustomer][logUnknownGlobal]');}else{rpcDb[_0x2caf('0x97')](_0x9bb98b,'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