Built motion from commit 9d0783e6.|2.6.13
[motion2.git] / server / services / ami / preview / index.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x9c44=['Call\x20unsuccessful','[Preview][getContactPreview]','[Preview][validateContact][Empty\x20Contact]','Empty\x20Contact','[Preview][validateContact][Empty\x20Campaign]','Empty\x20Campaign','Trunk','[Preview][validateContact][Trunk\x20not\x20working\x20correctly]','\x20Trunk\x20is\x20not\x20active','TrunkBackup','\x20Trunk\x20Backup\x20is\x20not\x20active','[Preview][validateContact][Campaign\x20Active]','\x20Not\x20Active','Is\x20Valid','execCall','dialPrefix','trim','dialCutDigit','substring','SIP/%s/%s%s','getCallerId','callerid','dialRandomLastDigitCallerIdNumber','getCallerIdRandom','dialOriginateCallerIdNumber','originatecalleridname','extractCalleridName','originatecalleridnum','extractCalleridNumber','addVariables','merge','starttime','variables','variablesAction','[originated][increment]','OriginateError','[originateFailure][logOriginateFailure]','logLookAgent','clone','isFailure','Answer','[syncHangup][talking]','cause','statedesc','channelstate','transfer','addVariable','syncVarSet','filterKey','keys','variable','value','error','[syncVarSet][Preview]','transfertargetlinkedid','syncBlindTransfer','transfererlinkedid','exports','uuid','moment','ioredis','../../../config/environment','../../../config/logger','preview','../ami','../rpc/cmHopperAdditionalPhone','./action','./util/util','../dialer/utils','redis','localhost','socket.io-emitter','tail','finally','campaignsPreview','voiceQueues','trunks','actions','agents','clockClearZombieChannels','originateresponse','syncOriginateResponse','bind','hangup','syncHangup','syncHangupRequest','dialend','syncDialEnd','syncNewExten','attendedtransfer','syncAttendedTransfer','blindtransfer','loopCampaigns','emit','info','voice:queue:%s','voice_queue_presence:remove','sendMessageOneNotActive','available','message','CAMPAIGN_STATUS','INACTIVE','logger','\x20is\x20not\x20active','DEACTIVATED','[CampaignPreview]\x20Campaign\x20Queue:\x20','\x20is\x20deactivated','prototype','syncCampaigns','dialMethod','booked','type','outbound','clearZombieChannels','hasOwnProperty','dialActive','setMessage','dialPreviewAutoRecallMe','recallMe','sequence','[clearZombieChannels][talking]','Queue','queue','originated:\x20','stringify','pTalking:\x20','pTalking','pick','contactId','UserId','VoiceQueueId','ListId','Action','status','channel','No\x20such\x20channel','updateOriginated','[clearZombieChannel]','dialAnswer','decrementTalkink','loggerError','[Dialer][checkChannel][pTalking][Preview]','[Dialer][checkChannel][Preview]','[action]','size','clearZombieChannel','getContactRecallMe','agentReadyId','then','length','getDiff','scheduledat','dialRecallMeTimeout','Agent','run','logger2','[RecallMe]','catch','disableContact','format','YYYY-MM-DD\x20HH:mm:ss','logCustomer','RecallInQueue','dialRecallInQueue','rescheduleContactInQueue','[HistoryDialRecallInQueue][historyCatch]','RecallFailedTimeout','createCustomerHistory','[HistoryRecallClose]','createCustomerFinal','IsNotLoggedIn','loggedIn','NO_AGENTS_LOGGED','isActive','isTrunkReachable','UNREACHABLE_TRUNK','ACTIVE','callProgressDetectingCustomer','countnosuchnumberretry','countglobal','custom:agentnosuchnumber','buildObj','nosuchnumber','[callProgressDetectingCustomer][logNoSuch]','verifyAdditionalPhones','additional','dialNoSuchNumberRetryFrequency','totalGlobal','dialGlobalMaxRetry','Global','[callProgressDetectingCustomer][logNoSuchGlobal]','scheduledAt','unlockAgent','activeContact','linkedid','actioncountonusuch','idContact','incrementPreviewCounters','responsetime','answertime','[syncHangup][talking][increment]','uniqueid','\x20Queue','name','acw','custom:agentConnectPreview','buildAcw','custom:agentcomplete','complete','outboundAnswerCallsDay','total','answered','[callProgressDetectingCustomer][logAnswer]','[callProgressDetectingCustomer][logAnswerGlobal]','sumBillable','talktime','[syncHangup][talking][decrement]','BUSY','outboundBusyCallsDay','Busy','dialBusyRetryFrequency','callAdditionalPhoneAfterMin','custom:agentbusy','busy','[callProgressDetectingCustomer][logBusy]','cloneAction','[callProgressDetectingCustomer][logBusyGlobal]','countbusyretry','dialBusyMaxRetry','rescheduleContact','swapAdditionalPhones','NOANSWER','countnoanswerretry','NoAnswer','custom:agentnoanswer','[callProgressDetectingCustomer][logNoAnswer]','dialNoAnswerRetryFrequency','countcongestionretry','Congestion','dialCongestionRetryFrequency','custom:agentcongestion','congestion','[callProgressDetectingCustomer][logCongestion]','dialCongestionMaxRetry','outboundRejectCallsDay','countagentrejectretry','AgentReject','custom:agentreject','[syncHangupRequest][logAgentReject]','[callProgressDetectingCustomer][logAgentReject]','dialAgentRejectMaxRetry','dialAgentRejectRetryFrequency','outboundAbandonedCallsDay','countabandonedretry','Abandoned','[callProgressDetectingCustomer][logAbandoned]','countabandonedetry','dialAbandonedMaxRety','dialAbandonedRetryFrequency','outboundUnknownCallsDay','countmachineretry','custom:amd','amd','[callProgressDete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[_0x49c4('0x3c')](_0x427b26[_0x46f7ea]);}else{notSendMessagesQueue(_0x427b26[_0x46f7ea]);}}}};Preview[_0x49c4('0x31')]['clearZombieChannel']=function(_0x2aac35){var _0x84c621=this;this[_0x49c4('0x3d')]['enqueue'](function(){if(!_['isNil'](_0x84c621[_0x49c4('0x13')][_0x2aac35])){loggerAction[_0x49c4('0x24')](_0x49c4('0x3e'),_0x2aac35,_0x49c4('0x3f'),_0x84c621[_0x49c4('0x13')][_0x2aac35][_0x49c4('0x40')],_0x49c4('0x41'),JSON[_0x49c4('0x42')](_0x84c621[_0x49c4('0x10')][_0x84c621['actions'][_0x2aac35][_0x49c4('0x40')]]['originated']),_0x49c4('0x43'),JSON[_0x49c4('0x42')](_0x84c621[_0x49c4('0x10')][_0x84c621[_0x49c4('0x13')][_0x2aac35]['queue']][_0x49c4('0x44')]),JSON[_0x49c4('0x42')](_0x84c621[_0x49c4('0x13')][_0x2aac35]['dialAnswer']),JSON[_0x49c4('0x42')](_[_0x49c4('0x45')](_0x84c621[_0x49c4('0x13')][_0x2aac35],[_0x49c4('0x46'),_0x49c4('0x47'),_0x49c4('0x48'),_0x49c4('0x49')])));return ami[_0x49c4('0x4a')]({'action':_0x49c4('0x4b'),'channel':_0x84c621[_0x49c4('0x13')][_0x2aac35][_0x49c4('0x4c')]})['catch'](function(_0x2d2510){if(_0x2d2510[_0x49c4('0x29')]===_0x49c4('0x4d')){setTimeout(function(){if(_0x84c621[_0x49c4('0x13')][_0x2aac35]){ut[_0x49c4('0x4e')](_0x84c621[_0x49c4('0x10')][_0x84c621[_0x49c4('0x13')][_0x2aac35][_0x49c4('0x40')]],_0x49c4('0x4f'));if(_0x84c621[_0x49c4('0x13')][_0x2aac35][_0x49c4('0x50')]===!![]){ut[_0x49c4('0x51')](_0x84c621[_0x49c4('0x10')][_0x84c621['actions'][_0x2aac35][_0x49c4('0x40')]],'[clearZombieChannel]');ut[_0x49c4('0x52')](_0x49c4('0x53')+_0x2aac35,_0x84c621[_0x49c4('0x13')][_0x2aac35][_0x49c4('0x40')]);}ut[_0x49c4('0x52')](_0x49c4('0x54')+_0x2aac35,_0x84c621['actions'][_0x2aac35]['queue']);delete _0x84c621[_0x49c4('0x13')][_0x2aac35];}},0x2328);}});}});};Preview[_0x49c4('0x31')][_0x49c4('0x37')]=function(){var _0x117151=this;loggerAction['info'](_0x49c4('0x55'),_[_0x49c4('0x56')](this[_0x49c4('0x13')]));for(var _0x444270 in this[_0x49c4('0x13')]){if(_0x117151[_0x49c4('0x13')][_0x49c4('0x38')](_0x444270)){_0x117151[_0x49c4('0x57')](_0x444270);}}};Preview[_0x49c4('0x31')]['recallMe']=function(_0x2ad771){var _0x4d27d0=this;rpcDb[_0x49c4('0x58')](_0x2ad771['id'],ut[_0x49c4('0x59')](this[_0x49c4('0x14')]))[_0x49c4('0x5a')](function(_0x2d93d8){if(!_['isNil'](_0x2d93d8)){for(var _0x592e8e=0x0;_0x592e8e<_0x2d93d8[_0x49c4('0x5b')];_0x592e8e+=0x1){if(ut[_0x49c4('0x5c')](_0x2d93d8[_0x592e8e][_0x49c4('0x5d')])<_0x2ad771[_0x49c4('0x5e')]*0x3c){if(_0x2d93d8[_0x592e8e][_0x49c4('0x5f')]&&!_0x2d93d8[_0x592e8e][_0x49c4('0x5f')]['voicePause']){_0x4d27d0[_0x49c4('0x60')](_0x2d93d8[_0x592e8e]['id'])['then'](ut[_0x49c4('0x61')](_0x49c4('0x62')))[_0x49c4('0x63')](ut[_0x49c4('0x61')](_0x49c4('0x62')));}else{rpcDb[_0x49c4('0x64')](_0x2d93d8[_0x592e8e]['id']);}}else{var _0x2c6be1=new Action(_0x2d93d8[_0x592e8e],_0x2ad771);_0x2c6be1['starttime']=moment()[_0x49c4('0x65')](_0x49c4('0x66'));_0x2ad771['outboundReCallsDay']+=0x1;ut[_0x49c4('0x67')](_0x2c6be1,0x17,_0x49c4('0x68'));if(_0x2ad771[_0x49c4('0x69')]){rpcDb[_0x49c4('0x6a')](ut['createBody'](_0x2d93d8[_0x592e8e]));rpcDb['createCustomerHistory'](_0x2c6be1,_0x49c4('0x6b'));}else{ut['logCustomer'](_0x2c6be1,0x16,_0x49c4('0x6c'));rpcDb[_0x49c4('0x6d')](_0x2c6be1,_0x49c4('0x6e'));rpcDb[_0x49c4('0x6f')](_0x2c6be1,_0x49c4('0x6e'));}}}}})[_0x49c4('0x63')](ut[_0x49c4('0x61')]('[getContactRecallMe]'));};Preview[_0x49c4('0x31')][_0x49c4('0x3a')]=function(_0x3936d3){_0x3936d3[_0x49c4('0x27')]=!![];if(ut[_0x49c4('0x70')](_0x3936d3[_0x49c4('0x71')])){_0x3936d3[_0x49c4('0x29')]=utils[_0x49c4('0x2a')][_0x49c4('0x72')];}else if(!ut[_0x49c4('0x73')](_0x3936d3['dialActive'])){_0x3936d3['message']=utils[_0x49c4('0x2a')][_0x49c4('0x2b')];}else if(!this['isTrunkReachable'](_0x3936d3['Trunk'])){if(!this[_0x49c4('0x74')](_0x3936d3['TrunkBackup'])){_0x3936d3['message']=utils[_0x49c4('0x2a')][_0x49c4('0x75')];}else{_0x3936d3[_0x49c4('0x29')]=utils[_0x49c4('0x2a')][_0x49c4('0x76')];}}else{_0x3936d3[_0x49c4('0x29')]=utils[_0x49c4('0x2a')]['ACTIVE'];}};Preview[_0x49c4('0x31')][_0x49c4('0x77')]=function(_0x207572,_0x208208,_0x73840f){var _0xa431d=this;var _0x5d24f3=this['actions'][_0x208208];var _0x1ef0c1=this[_0x49c4('0x10')][_0x5d24f3[_0x49c4('0x40')]];var _0xf7a10f;var _0x23288e=![];var _0x6b2592=0x2;var _0xc2033f=0x3;if(_0x1ef0c1){switch(_0x73840f){case'1':_0x1ef0c1['outboundNoSuchCallsDay']+=0x1;_0x5d24f3[_0x49c4('0x78')]+=0x1;_0x5d24f3[_0x49c4('0x79')]=ut['totalGlobal'](_0x5d24f3);ut[_0x49c4('0x67')](_0x5d24f3,0x0,'NoSuchNumber');ami[_0x49c4('0x23')](_0x49c4('0x7a'),ut[_0x49c4('0x7b')](_0x5d24f3,_0x49c4('0x7c')));rpcDb[_0x49c4('0x6d')](_0x5d24f3,_0x49c4('0x7d'));_0xa431d[_0x49c4('0x7e')](_0x5d24f3,'0',_0x1ef0c1)[_0x49c4('0x5a')](function(_0x483770){_0x23288e=_0x483770[_0x49c4('0x7f')]==0x1;_0x6b2592=_0x1ef0c1[_0x49c4('0x80')];_0xc2033f=_0x1ef0c1['callAdditionalPhoneAfterMin'];if(!_0x23288e){if(ut[_0x49c4('0x81')](_0x5d24f3)>=_0x1ef0c1[_0x49c4('0x82')]){_0xf7a10f=ut['cloneAction'](_0x5d24f3,0xf,_0x49c4('0x83'));rpcDb[_0x49c4('0x6f')](_0xf7a10f,'[callProgressDetectingCusto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GESTION':_0x1ef0c1['outboundCongestionCallsDay']+=0x1;_0x5d24f3[_0x49c4('0xb3')]+=0x1;_0x5d24f3['countglobal']=ut[_0x49c4('0x81')](_0x5d24f3);ut['logCustomer'](_0x5d24f3,0x8,_0x49c4('0xb4'));_0x6b2592=_0x1ef0c1[_0x49c4('0xb5')];_0xc2033f=_0x1ef0c1[_0x49c4('0xa3')];ami[_0x49c4('0x23')](_0x49c4('0xb6'),ut[_0x49c4('0x7b')](_0x5d24f3,_0x49c4('0xb7')));rpcDb['createCustomerHistory'](_0x5d24f3,_0x49c4('0xb8'));_0xa431d[_0x49c4('0x7e')](_0x5d24f3,'8',_0x1ef0c1)[_0x49c4('0x5a')](function(_0x16864c){_0x23288e=_0x16864c[_0x49c4('0x7f')]==0x1;if(!_0x23288e){if(ut['totalGlobal'](_0x5d24f3)>=_0x1ef0c1[_0x49c4('0x82')]){_0xf7a10f=ut[_0x49c4('0xa7')](_0x5d24f3,0xf,_0x49c4('0x83'));rpcDb['createCustomerFinal'](_0xf7a10f,'[callProgressDetectingCustomer][logCongestionGlobal]');}else{if(_0x5d24f3[_0x49c4('0xb3')]>=_0x1ef0c1[_0x49c4('0xb9')]){rpcDb[_0x49c4('0x6f')](_0x5d24f3,_0x49c4('0xb8'));}else{rpcDb[_0x49c4('0xab')](ut['scheduledAt'](_0x5d24f3,_0x49c4('0xb3'),_0x1ef0c1[_0x49c4('0xa2')]),_0x5d24f3[_0x49c4('0x86')],_0x5d24f3[_0x49c4('0x87')]);}}}else{_0x5d24f3['countcongestionretry']++;_0xa431d['incrementPreviewCounters']({'id':_0x5d24f3[_0x49c4('0x8a')],'field':{'countcongestionretry':_0x5d24f3[_0x49c4('0xb3')]}})[_0x49c4('0x5a')](function(){_0xa431d[_0x49c4('0xac')](_0x5d24f3,_0x6b2592,_0xc2033f)[_0x49c4('0x5a')](function(){});});}});break;case'CANCEL':_0x1ef0c1[_0x49c4('0xba')]+=0x1;_0x5d24f3[_0x49c4('0xbb')]+=0x1;_0x5d24f3[_0x49c4('0x79')]=ut[_0x49c4('0x81')](_0x5d24f3);ut[_0x49c4('0x67')](_0x5d24f3,0x14,_0x49c4('0xbc'));_0x6b2592=_0x1ef0c1['dialAgentRejectRetryFrequency'];_0xc2033f=_0x1ef0c1[_0x49c4('0xa3')];ami[_0x49c4('0x23')](_0x49c4('0xbd'),ut[_0x49c4('0x7b')](_0x5d24f3,'agentreject'));rpcDb['createCustomerHistory'](_0x5d24f3,_0x49c4('0xbe'));_0xa431d['verifyAdditionalPhones'](_0x5d24f3,'20',_0x1ef0c1)[_0x49c4('0x5a')](function(_0x532ba5){_0x23288e=_0x532ba5[_0x49c4('0x7f')]==0x1;if(!_0x23288e){if(ut[_0x49c4('0x81')](_0x5d24f3)>=_0x1ef0c1[_0x49c4('0x82')]){_0xf7a10f=ut[_0x49c4('0xa7')](_0x5d24f3,0x14,'AgentReject');rpcDb['createCustomerFinal'](_0xf7a10f,_0x49c4('0xbf'));}else{if(_0x5d24f3[_0x49c4('0xbb')]>=_0x1ef0c1[_0x49c4('0xc0')]){rpcDb['createCustomerFinal'](_0x5d24f3,'[callProgressDetectingCustomer][logAgentReject]');}else{rpcDb[_0x49c4('0xab')](ut['scheduledAt'](_0x5d24f3,'countagentrejectretry',_0x1ef0c1[_0x49c4('0xc1')]),_0x5d24f3['unlockAgent'],_0x5d24f3[_0x49c4('0x87')]);}}}else{_0x5d24f3[_0x49c4('0xae')]++;_0xa431d['incrementPreviewCounters']({'id':_0x5d24f3[_0x49c4('0x8a')],'field':{'countnoanswerretry':_0x5d24f3[_0x49c4('0xae')]}})['then'](function(){_0xa431d['swapAdditionalPhones'](_0x5d24f3,_0x6b2592,_0xc2033f)[_0x49c4('0x5a')](function(){});});}});break;case'ABANDONED':_0x1ef0c1[_0x49c4('0xc2')]+=0x1;_0x5d24f3[_0x49c4('0xc3')]+=0x1;_0x5d24f3[_0x49c4('0x79')]=ut[_0x49c4('0x81')](_0x5d24f3);ut[_0x49c4('0x67')](_0x5d24f3,0xb,_0x49c4('0xc4'));rpcDb[_0x49c4('0x6d')](_0x5d24f3,'[callProgressDetectingCustomer][logAbandoned]');_0xa431d[_0x49c4('0x7e')](_0x5d24f3,'11',_0x1ef0c1)[_0x49c4('0x5a')](function(_0x85418e){_0x23288e=_0x85418e[_0x49c4('0x7f')]==0x1;if(!_0x23288e){if(ut[_0x49c4('0x81')](_0x5d24f3)>=_0x1ef0c1['dialGlobalMaxRetry']){_0xf7a10f=ut[_0x49c4('0xa7')](_0x5d24f3,0xf,'Global');rpcDb[_0x49c4('0x6f')](_0xf7a10f,_0x49c4('0xc5'));}else{if(_0x5d24f3[_0x49c4('0xc6')]>=_0x1ef0c1[_0x49c4('0xc7')]){rpcDb['createCustomerFinal'](_0x5d24f3,_0x49c4('0xc5'));}else{rpcDb[_0x49c4('0xab')](ut[_0x49c4('0x85')](_0x5d24f3,_0x49c4('0xc3'),_0x1ef0c1[_0x49c4('0xc8')]),_0x5d24f3[_0x49c4('0x86')],_0x5d24f3['activeContact']);}}}else{_0x5d24f3[_0x49c4('0xae')]++;_0xa431d['incrementPreviewCounters']({'id':_0x5d24f3[_0x49c4('0x8a')],'field':{'countnoanswerretry':_0x5d24f3[_0x49c4('0xae')]}})[_0x49c4('0x5a')](function(){_0xa431d[_0x49c4('0xac')](_0x5d24f3,_0x6b2592,_0xc2033f)['then'](function(){});});}});break;case'18':_0x1ef0c1[_0x49c4('0xc9')]+=0x1;_0x5d24f3[_0x49c4('0xca')]+=0x1;_0x5d24f3['countglobal']=ut[_0x49c4('0x81')](_0x5d24f3);ut[_0x49c4('0x67')](_0x5d24f3,0x12,_0x207572['cause-txt']||_0x207572['dialstatus']);ami[_0x49c4('0x23')](_0x49c4('0xcb'),ut[_0x49c4('0x7b')](_0x5d24f3,_0x49c4('0xcc')));rpcDb[_0x49c4('0x6d')](_0x5d24f3,_0x49c4('0xcd'));_0xa431d[_0x49c4('0x7e')](_0x5d24f3,'18',_0x1ef0c1)[_0x49c4('0x5a')](function(_0x2b6e61){_0x23288e=_0x2b6e61[_0x49c4('0x7f')]==0x1;if(!_0x23288e){if(ut[_0x49c4('0x81')](_0x5d24f3)>=_0x1ef0c1['dialGlobalMaxRetry']){_0xf7a10f=ut['cloneAction'](_0x5d24f3,0x12,_0x49c4('0x83'));rpcDb[_0x49c4('0x6f')](_0xf7a10f,_0x49c4('0xcd'));}else{rpcDb['createCustomerFinal'](_0x5d24f3,_0x49c4('0xcd'));}}else{_0x5d24f3[_0x49c4('0xae')]++;_0xa431d['incrementPreviewCounters']({'id':_0x5d24f3[_0x49c4('0x8a')],'field':{'countnoanswerretry':_0x5d24f3['countnoanswerretry']}})[_0x49c4('0x5a')](function(){_0xa431d[_0x49c4('0xac')](_0x5d24f3,_0x6b2592,_0xc2033f)[_0x49c4('0x5a')](function(){});});}});delete this[_0x49c4('0x13')][_0x207572['linkedid']];break;case'19':_0x1ef0c1[_0x49c4('0xc9')]+=0x1;_0x5d24f3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