a266896c28cddf45523ca1ec022a7d5fdc705f6c
[motion2.git] / server / services / ami / preview / index.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xc105=['outboundAnswerAgiCallsDay','outboundBlacklistCallsDay','outboundBusyCallsDay','outboundCongestionCallsDay','outboundDropCallsDayACS','outboundDropCallsDayTimeout','outboundNoAnswerCallsDay','outboundNoSuchCallsDay','outboundOriginateFailureCallsDay','outboundReCallsDay','outboundRejectCallsDay','outboundUnknownCallsDay','outboundAbandonedCallsDay','predictiveIntervalAnsweredCalls','predictiveIntervalAvgHoldtime','predictiveIntervalDroppedCallsTimeout','predictiveIntervalErlangCalls','predictiveIntervalErlangCallsDroppedCalls','predictiveIntervalHitRate','predictiveIntervalMultiplicativeFactor','predictiveIntervalPauses','predictiveIntervalAvailable','predictiveIntervalTotalCalls','originated','erlangCallToSecond','erlangAbandonmentRate','Trunk','active','Interval','format','voice:queue:%s','voice_queue:save','info','[DEBUG]\x20Emit\x20voice_queue_channel:remove\x20event','stringify','voice_queue_channel:remove','voice_queue_presence:remove','pTalking','sendMessageOneNotActive','paused','NOT_ACTIVE','logger','[CampaignPreview]\x20Campaign\x20Queue:\x20','message','IS_DISACTIVED','syncCampaigns','hasOwnProperty','booked','setMessage','recallMe','clearZombieChannel','isNil','[clearZombieChannels][talking]','Queue','queue','dialAnswer','pick','UserId','VoiceQueueId','ListId','Action','status','channel','No\x20such\x20channel','updateOriginated','decrementTalkink','[clearZombieChannel]','loggerError','[Dialer][checkChannel][pTalking][Preview]','[Dialer][checkChannel][Preview]','clearZombieChannels','[action]','getContactRecallMe','agentReadyId','then','length','scheduledat','Agent','run','logger2','catch','[RecallMe]','disableContact','starttime','YYYY-MM-DD\x20HH:mm:ss','logCustomer','RecallInQueue','dialRecallInQueue','rescheduleContactInQueue','[HistoryDialRecallInQueue][historyCatch]','RecallFailedTimeout','createCustomerHistory','[HistoryRecallClose]','createCustomerFinal','[getContactRecallMe]','IsNotLoggedIn','AGENTS_NOT_LOGGED','isActive','TrunkBackup','ACTIVE','totalGlobal','NoSuchNumber','buildObj','nosuchnumber','dialGlobalMaxRetry','cloneAction','[callProgressDetectingCustomer][logNoSuchGlobal]','countnosuchnumberretry','dialNoSuchNumberMaxRetry','rescheduleContact','scheduledAt','activeContact','linkedid','ANSWER','responsetime','answertime','[syncHangup][talking][increment]','uniqueid','\x20Queue','pTalking:\x20','custom:agentconnect','connect','acw','custom:agentConnectPreview','custom:agentcomplete','complete','outboundAnswerCallsDay','[16]','countglobal','Answer','[callProgressDetectingCustomer][logAnswer]','[callProgressDetectingCustomer][logAnswerGlobal]','crateCustomerReportQueue','talktime','[syncHangup][talking][decrement]','BUSY','countbusyretry','custom:agentbusy','busy','[callProgressDetectingCustomer][logBusy]','Global','[callProgressDetectingCustomer][logBusyGlobal]','unlockAgent','NOANSWER','countnoanswerretry','NoAnswer','custom:agentnoanswer','noanswer','[callProgressDetectingCustomer][logNoAnswer]','dialNoAnswerMaxRetry','CONGESTION','countcongestionretry','Congestion','custom:agentcongestion','congestion','[callProgressDetectingCustomer][logCongestion]','[callProgressDetectingCustomer][logCongestionGlobal]','dialCongestionMaxRetry','dialBusyRetryFrequency','countagentrejectretry','AgentReject','agentreject','[syncHangupRequest][logAgentReject]','[callProgressDetectingCustomer][logAgentReject]','dialAgentRejectMaxRetry','dialAgentRejectRetryFrequency','Abandoned','[callProgressDetectingCustomer][logAbandoned]','countabandonedetry','dialAbandonedMaxRety','countabandonedretry','dialAbandonedRetryFrequency','countmachineretry','cause-txt','dialstatus','amd','[callProgressDetectingCustomer][hangupInAMD]','custom:amd','[callProgressDetectingCustomer][machine]','[default]','[callProgressDetectingCustomer][logUnknown]','[callProgressDetectingCustomer][logUnknownGlobal]','[callProgressDetectingCustomer]','[originated][decrement][callProgressDetectingCustomer]','originated:\x20','destlinkedid','callProgressDetectingAgent','isUndefined','object','reason','logAgent','createAgentHistory','[callProgressDetectingAgent][logNoSuch]','[callProgressDetectingAgent][logNoAnswer]','[callProgressDetectingAgent][logCongestion]','AnswerAGI','[callProgressDetectingAgent][logAnswerAGI]','[callProgressDetectingAgent]','checkInBlack','Contact','Contact\x20is\x20undefined','lookAgent','isEmpty','execCall','Queue:\x20','idContact','custom:agentcalled','called','Calling','createHistory','[Blacklist][error]','Contact\x20in\x20black\x20List','isTrunkReachable','SIP/%s','reachable','execRun','unlock','getContactPreview','recallme','validateContact','Contact.phone','[Preview][checkIsBlackList]','Call\x20unsuccessful','[Preview][validateContact][Empty\x20Contact]','Empty\x20Contact','[Preview][validateContact][Empty\x20Campaign]','Empty\x20Campaign','[Preview][validateContact][Trunk\x20not\x20work]','campaign\x20Name:\x20','\x20Trunk\x20is\x20not\x20active','Trunk\x20not\x20work','[Preview][validateContact][Campaign\x20Active]','\x20Not\x20Active','SIP/%s/%s%s','trim','dialCutDigit','phone','substring','callerid','dialRandomLastDigitCallerIdNumber','dialOriginateCallerIdName','getCallerIdRandom','originatecalleridname','extractCalleridName','extractCalleridNumber','addVariables','toLowerVariables','variablesAction','[originated][increment]','OriginateError','[originateFailure][logOriginateFailure]','logLookAgent','clone','isFailure','response','unlockContact','custom:agentringnoanswer','rejected','[callProgressDetectingAgent][logAnswer]','[syncHangup][talking]','cause','callProgressDetectingCustomer','[syncHangup][talking][cause]','statedesc','dialQueueProject','channelstate','transfer','[syncHangup][talking][transfer]','destuniqueid','addVariable','variables','filterKey','variable','keys','value','error','[syncVarSet][Preview]','inspect','transfertargetlinkedid','transfererlinkedid','exports','util','uuid','moment','md5','ioredis','../../../config/environment','../../../config/logger','actionPreview','../ami','./rpcDb','./util/util','defaults','redis','prototype','enqueue','tail','finally','sequence','campaignsPreview','voiceQueues','trunks','actions','agents','clockClearZombieChannels','originateresponse','syncOriginateResponse','bind','syncHangup','hanguprequest','syncHangupRequest','dialend','syncDialEnd','newexten','syncNewExten','varset','syncVarSet','syncAttendedTransfer','syncBlindTransfer','emit','type','outbound','name','strategy','answered','available','loggedIn','sumBillable','sumDuration','sumHoldTime','talking','total','unmanaged','waiting','loggedInDb','dialActive','dialMethod','dialOriginateCallerIdNumber','dialPrefix'];(function(_0x571c1d,_0x3b0586){var _0x33c609=function(_0x226499){while(--_0x226499){_0x571c1d['push'](_0x571c1d['shift']());}};_0x33c609(++_0x3b0586);}(_0xc105,0x119));var _0x5c10=function(_0x3e42b9,_0x35971e){_0x3e42b9=_0x3e42b9-0x0;var _0x3fa173=_0xc105[_0x3e42b9];return _0x3fa173;};'use strict';var util=require(_0x5c10('0x0'));var _=require('lodash');var BPromise=require('bluebird');var uuid=require(_0x5c10('0x1'));var moment=require(_0x5c10('0x2'));var md5=require(_0x5c10('0x3'));var Redis=require(_0x5c10('0x4'));var config=require(_0x5c10('0x5'));var logger=require(_0x5c10('0x6'))('preview');var loggerAction=require(_0x5c10('0x6'))(_0x5c10('0x7'));var ami=require(_0x5c10('0x8'));var rpcDb=require(_0x5c10('0x9'));var Action=require('./action');var ut=require(_0x5c10('0xa'));config['redis']=_[_0x5c10('0xb')](config[_0x5c10('0xc')],{'host':'localhost','port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x5c10('0xc')]));var Sequence=function(){};Sequence[_0x5c10('0xd')][_0x5c10('0xe')]=function(_0x5329d9){this[_0x5c10('0xf')]=this[_0x5c10('0xf')]?this[_0x5c10('0xf')][_0x5c10('0x10')](_0x5329d9):_0x5329d9();};function Preview(_0x396a0){this[_0x5c10('0x11')]=new Sequence();this[_0x5c10('0x12')]=_0x396a0[_0x5c10('0x13')];this[_0x5c10('0x14')]=_0x396a0[_0x5c10('0x14')];this[_0x5c10('0x15')]={};this['agents']=_0x396a0[_0x5c10('0x16')];this[_0x5c10('0x17')]=0x0;ami['on'](_0x5c10('0x18'),this[_0x5c10('0x19')][_0x5c10('0x1a')](this));ami['on']('hangup',this[_0x5c10('0x1b')][_0x5c10('0x1a')](this));ami['on'](_0x5c10('0x1c'),this[_0x5c10('0x1d')][_0x5c10('0x1a')](this));ami['on'](_0x5c10('0x1e'),this[_0x5c10('0x1f')][_0x5c10('0x1a')](this));ami['on'](_0x5c10('0x20'),this[_0x5c10('0x21')][_0x5c10('0x1a')](this));ami['on'](_0x5c10('0x22'),this[_0x5c10('0x23')][_0x5c10('0x1a')](this));ami['on']('attendedtransfer',this[_0x5c10('0x24')][_0x5c10('0x1a')](this));ami['on']('blindtransfer',this[_0x5c10('0x25')][_0x5c10('0x1a')](this));this['loopCampaigns'](this[_0x5c10('0x12')]);}function emit(_0x2b7ef0,_0x3bb9e3,_0x59464f){io['to'](_0x2b7ef0)[_0x5c10('0x26')](_0x3bb9e3,_0x59464f);}function emitCampaignPreview(_0x55a87d){if(_0x55a87d[_0x5c10('0x27')]===_0x5c10('0x28')){var _0x4a4d00={'id':_0x55a87d['id'],'name':_0x55a87d[_0x5c10('0x29')],'strategy':_0x55a87d[_0x5c10('0x2a')],'answered':_0x55a87d[_0x5c10('0x2b')],'available':_0x55a87d[_0x5c10('0x2c')],'loggedIn':_0x55a87d[_0x5c10('0x2d')],'pTalking':_0x55a87d['pTalking'],'sumBillable':_0x55a87d[_0x5c10('0x2e')],'sumDuration':_0x55a87d[_0x5c10('0x2f')],'sumHoldTime':_0x55a87d[_0x5c10('0x30')]||0x0,'talking':_0x55a87d[_0x5c10('0x31')],'total':_0x55a87d[_0x5c10('0x32')],'type':_0x55a87d['type'],'unmanaged':_0x55a87d[_0x5c10('0x33')],'abandoned':_0x55a87d['abandoned'],'waiting':_0x55a87d[_0x5c10('0x34')],'loggedInDb':_0x55a87d[_0x5c10('0x35')],'dialActive':_0x55a87d[_0x5c10('0x36')],'dialMethod':_0x55a87d[_0x5c10('0x37')],'dialOriginateCallerIdName':_0x55a87d['dialOriginateCallerIdName'],'dialOriginateCallerIdNumber':_0x55a87d[_0x5c10('0x38')],'dialOriginateTimeout':_0x55a87d['dialOriginateTimeout'],'dialPrefix':_0x55a87d[_0x5c10('0x39')],'outboundAnswerAgiCallsDay':_0x55a87d[_0x5c10('0x3a')],'outboundAnswerCallsDay':_0x55a87d['outboundAnswerCallsDay'],'outboundBlacklistCallsDay':_0x55a87d[_0x5c10('0x3b')],'outboundBusyCallsDay':_0x55a87d[_0x5c10('0x3c')],'outboundCongestionCallsDay':_0x55a87d[_0x5c10('0x3d')],'outboundDropCallsDayACS':_0x55a87d[_0x5c10('0x3e')],'outboundDropCallsDayCallersExit':_0x55a87d['outboundDropCallsDayCallersExit'],'outboundDropCallsDayTimeout':_0x55a87d[_0x5c10('0x3f')],'outboundNoAnswerCallsDay':_0x55a87d[_0x5c10('0x40')],'outboundNoSuchCallsDay':_0x55a87d[_0x5c10('0x41')],'outboundOriginateFailureCallsDay':_0x55a87d[_0x5c10('0x42')],'outboundReCallsDay':_0x55a87d[_0x5c10('0x43')],'outboundRejectCallsDay':_0x55a87d[_0x5c10('0x44')],'outboundUnknownCallsDay':_0x55a87d[_0x5c10('0x45')],'outboundAbandonedCallsDay':_0x55a87d[_0x5c10('0x46')],'predictiveIntervalAnsweredCalls':_0x55a87d[_0x5c10('0x47')],'predictiveIntervalAvgHoldtime':_0x55a87d[_0x5c10('0x48')],'predictiveIntervalAvgTalktime':_0x55a87d['predictiveIntervalAvgTalktime'],'predictiveIntervalDroppedCallsCallersExit':_0x55a87d['predictiveIntervalDroppedCallsCallersExit'],'predictiveIntervalDroppedCallsTimeout':_0x55a87d[_0x5c10('0x49')],'predictiveIntervalErlangCalls':_0x55a87d[_0x5c10('0x4a')],'predictiveIntervalErlangCallsDroppedCalls':_0x55a87d[_0x5c10('0x4b')],'predictiveIntervalHitRate':_0x55a87d[_0x5c10('0x4c')],'predictiveIntervalMultiplicativeFactor':_0x55a87d[_0x5c10('0x4d')],'predictiveIntervalPauses':_0x55a87d[_0x5c10('0x4e')],'predictiveIntervalAvailable':_0x55a87d[_0x5c10('0x4f')],'predictiveIntervalTotalCalls':_0x55a87d[_0x5c10('0x50')],'message':_0x55a87d['message'],'originated':_0x55a87d[_0x5c10('0x51')],'erlangCalls':_0x55a87d['erlangCalls'],'erlangCallToSecond':_0x55a87d[_0x5c10('0x52')],'erlangAbandonmentRate':_0x55a87d[_0x5c10('0x53')],'erlangBusyFactor':_0x55a87d['erlangBusyFactor'],'startPredictive':_0x55a87d['startPredictive'],'startProgressive':_0x55a87d['startProgressive']};if(_0x55a87d[_0x5c10('0x54')]){_0x4a4d00[_0x5c10('0x54')]={'id':_0x55a87d[_0x5c10('0x54')]['id'],'name':_0x55a87d['Trunk'][_0x5c10('0x29')],'active':_0x55a87d['Trunk'][_0x5c10('0x55')],'callerid':_0x55a87d[_0x5c10('0x54')]['callerid']};}if(_0x55a87d['Interval']){_0x4a4d00['Interval']={'id':_0x55a87d[_0x5c10('0x56')]['id'],'name':_0x55a87d[_0x5c10('0x56')][_0x5c10('0x29')]};}var _0x50bd06=md5(JSON['stringify'](_0x4a4d00));if(_0x55a87d[_0x5c10('0x3')]!==_0x50bd06){_0x55a87d[_0x5c10('0x3')]=_0x50bd06;emit(util[_0x5c10('0x57')](_0x5c10('0x58'),_0x4a4d00[_0x5c10('0x29')]),_0x5c10('0x59'),_0x4a4d00);}}}function emitVoiceQueueChannelRemove(_0x195073){logger[_0x5c10('0x5a')](_0x5c10('0x5b'),JSON[_0x5c10('0x5c')](_0x195073));emit(util[_0x5c10('0x57')]('voice:queue:%s',_0x195073['name']),_0x5c10('0x5d'),_0x195073);io[_0x5c10('0x26')](_0x5c10('0x5e'),_0x195073);}function notSendMessagesQueue(_0x20e5ef){if(_0x20e5ef['sendMessageOneNotActive']){if(_0x20e5ef[_0x5c10('0x51')]===0x0&&_0x20e5ef[_0x5c10('0x5f')]===0x0){_0x20e5ef[_0x5c10('0x60')]=![];_0x20e5ef[_0x5c10('0x2c')]=0x0;_0x20e5ef[_0x5c10('0x61')]=0x0;_0x20e5ef['message']=_0x5c10('0x62');ut[_0x5c10('0x63')](_0x5c10('0x64'),_0x20e5ef[_0x5c10('0x29')]+'\x20is\x20not\x20active');}else{_0x20e5ef[_0x5c10('0x65')]=_0x5c10('0x66');ut[_0x5c10('0x63')](_0x5c10('0x64'),_0x20e5ef[_0x5c10('0x29')]+'\x20is\x20disactive');}emitCampaignPreview(_0x20e5ef);}}Preview[_0x5c10('0xd')]['loopCampaigns']=function(){var _0x2002a3=this;setInterval(function(){_0x2002a3[_0x5c10('0x67')]();},0x7cf);};Preview[_0x5c10('0xd')]['syncCampaigns']=function(){var _0x27e16c=this[_0x5c10('0x12')];this[_0x5c10('0x17')]+=0x1;for(var _0xd1cd5d in _0x27e16c){if(_0x27e16c[_0x5c10('0x68')](_0xd1cd5d)&&(_0x27e16c[_0xd1cd5d]['dialMethod']==='preview'||_0x27e16c[_0xd1cd5d][_0x5c10('0x37')]===_0x5c10('0x69'))&&_0x27e16c[_0xd1cd5d][_0x5c10('0x27')]==='outbound'){if(this[_0x5c10('0x17')]>0x7){this['clockClearZombieChannels']=0x0;this['clearZombieChannels']();}}if(_0x27e16c['hasOwnProperty'](_0xd1cd5d)&&_0x27e16c[_0xd1cd5d]['dialMethod']==='preview'&&_0x27e16c[_0xd1cd5d][_0x5c10('0x27')]===_0x5c10('0x28')){if(_0x27e16c[_0xd1cd5d][_0x5c10('0x36')]){this[_0x5c10('0x6a')](_0x27e16c[_0xd1cd5d]);this[_0x5c10('0x6b')](_0x27e16c[_0xd1cd5d]);}else{notSendMessagesQueue(_0x27e16c[_0xd1cd5d]);}}}};Preview['prototype'][_0x5c10('0x6c')]=function(_0x4dd92b){var _0x4c17db=this;this[_0x5c10('0x11')]['enqueue'](function(){if(!_[_0x5c10('0x6d')](_0x4c17db['actions'][_0x4dd92b])){loggerAction[_0x5c10('0x5a')](_0x5c10('0x6e'),_0x4dd92b,_0x5c10('0x6f'),_0x4c17db[_0x5c10('0x15')][_0x4dd92b][_0x5c10('0x70')],'originated:\x20',JSON['stringify'](_0x4c17db[_0x5c10('0x12')][_0x4c17db[_0x5c10('0x15')][_0x4dd92b][_0x5c10('0x70')]][_0x5c10('0x51')]),'pTalking:\x20',JSON[_0x5c10('0x5c')](_0x4c17db[_0x5c10('0x12')][_0x4c17db[_0x5c10('0x15')][_0x4dd92b][_0x5c10('0x70')]][_0x5c10('0x5f')]),JSON[_0x5c10('0x5c')](_0x4c17db[_0x5c10('0x15')][_0x4dd92b][_0x5c10('0x71')]),JSON[_0x5c10('0x5c')](_[_0x5c10('0x72')](_0x4c17db['actions'][_0x4dd92b],['contactId',_0x5c10('0x73'),_0x5c10('0x74'),_0x5c10('0x75')])));return ami[_0x5c10('0x76')]({'action':_0x5c10('0x77'),'channel':_0x4c17db[_0x5c10('0x15')][_0x4dd92b][_0x5c10('0x78')]})['catch'](function(_0x22ad98){if(_0x22ad98[_0x5c10('0x65')]===_0x5c10('0x79')){setTimeout(function(){if(_0x4c17db[_0x5c10('0x15')][_0x4dd92b]){ut[_0x5c10('0x7a')](_0x4c17db[_0x5c10('0x12')][_0x4c17db['actions'][_0x4dd92b][_0x5c10('0x70')]],'[clearZombieChannel]');if(_0x4c17db[_0x5c10('0x15')][_0x4dd92b]['dialAnswer']===!![]){ut[_0x5c10('0x7b')](_0x4c17db[_0x5c10('0x12')][_0x4c17db[_0x5c10('0x15')][_0x4dd92b][_0x5c10('0x70')]],_0x5c10('0x7c'));ut[_0x5c10('0x7d')](_0x5c10('0x7e')+_0x4dd92b,_0x4c17db[_0x5c10('0x15')][_0x4dd92b][_0x5c10('0x70')]);}ut[_0x5c10('0x7d')](_0x5c10('0x7f')+_0x4dd92b,_0x4c17db[_0x5c10('0x15')][_0x4dd92b]['queue']);delete _0x4c17db[_0x5c10('0x15')][_0x4dd92b];}},0x2328);}});}});};Preview[_0x5c10('0xd')][_0x5c10('0x80')]=function(){var _0x5dff49=this;loggerAction[_0x5c10('0x5a')](_0x5c10('0x81'),_['size'](this['actions']));for(var _0x92a70a in this[_0x5c10('0x15')]){if(_0x5dff49[_0x5c10('0x15')][_0x5c10('0x68')](_0x92a70a)){_0x5dff49['clearZombieChannel'](_0x92a70a);}}};Preview[_0x5c10('0xd')][_0x5c10('0x6b')]=function(_0x8ac028){var _0x571937=this;rpcDb[_0x5c10('0x82')](_0x8ac028['id'],ut[_0x5c10('0x83')](this[_0x5c10('0x16')]))[_0x5c10('0x84')](function(_0xa4fbb9){if(!_[_0x5c10('0x6d')](_0xa4fbb9)){for(var _0xb49124=0x0;_0xb49124<_0xa4fbb9[_0x5c10('0x85')];_0xb49124+=0x1){if(ut['getDiff'](_0xa4fbb9[_0xb49124][_0x5c10('0x86')])<_0x8ac028['dialRecallMeTimeout']*0x3c){if(_0xa4fbb9[_0xb49124]['Agent']&&!_0xa4fbb9[_0xb49124][_0x5c10('0x87')]['voicePause']){_0x571937[_0x5c10('0x88')](_0xa4fbb9[_0xb49124]['id'])[_0x5c10('0x84')](ut[_0x5c10('0x89')]('[RecallMe]'))[_0x5c10('0x8a')](ut[_0x5c10('0x89')](_0x5c10('0x8b')));}else{rpcDb[_0x5c10('0x8c')](_0xa4fbb9[_0xb49124]['id']);}}else{var _0x48c42d=new Action(_0xa4fbb9[_0xb49124],_0x8ac028);_0x48c42d[_0x5c10('0x8d')]=moment()[_0x5c10('0x57')](_0x5c10('0x8e'));_0x8ac028['outboundReCallsDay']+=0x1;ut[_0x5c10('0x8f')](_0x48c42d,0x17,_0x5c10('0x90'));if(_0x8ac028[_0x5c10('0x91')]){rpcDb[_0x5c10('0x92')](ut['createBody'](_0xa4fbb9[_0xb49124]));rpcDb['createCustomerHistory'](_0x48c42d,_0x5c10('0x93'));}else{ut[_0x5c10('0x8f')](_0x48c42d,0x16,_0x5c10('0x94'));rpcDb[_0x5c10('0x95')](_0x48c42d,_0x5c10('0x96'));rpcDb[_0x5c10('0x97')](_0x48c42d,_0x5c10('0x96'));}}}}})[_0x5c10('0x8a')](ut[_0x5c10('0x89')](_0x5c10('0x98')));};Preview['prototype'][_0x5c10('0x6a')]=function(_0x4fd7de){_0x4fd7de[_0x5c10('0x60')]=!![];if(ut[_0x5c10('0x99')](_0x4fd7de[_0x5c10('0x2d')])){_0x4fd7de[_0x5c10('0x65')]=_0x5c10('0x9a');}else if(!ut[_0x5c10('0x9b')](_0x4fd7de['dialActive'])){_0x4fd7de[_0x5c10('0x65')]=_0x5c10('0x62');}else if(!this['isTrunkReachable'](_0x4fd7de[_0x5c10('0x54')])){if(!this['isTrunkReachable'](_0x4fd7de[_0x5c10('0x9c')])){_0x4fd7de['message']='TRUNK_IS_NOT_REACHABLE';}else{_0x4fd7de[_0x5c10('0x65')]=_0x5c10('0x9d');}}else{_0x4fd7de['message']='ACTIVE';}emitCampaignPreview(_0x4fd7de);};Preview[_0x5c10('0xd')]['callProgressDetectingCustomer']=function(_0x5f4fa9,_0x58a4e3,_0x3fe156){var _0x4d4b7f=this;var _0xb2846e=this[_0x5c10('0x15')][_0x58a4e3];var _0x10598a=this['campaignsPreview'][_0xb2846e['queue']];var _0x2c2a4e;if(_0x10598a){switch(_0x3fe156){case'1':_0x10598a[_0x5c10('0x41')]+=0x1;_0xb2846e['countnosuchnumberretry']+=0x1;_0xb2846e['countglobal']=ut[_0x5c10('0x9e')](_0xb2846e);ut[_0x5c10('0x8f')](_0xb2846e,0x0,_0x5c10('0x9f'));ami[_0x5c10('0x26')]('custom:agentnosuchnumber',ut[_0x5c10('0xa0')](_0xb2846e,_0x5c10('0xa1')));rpcDb[_0x5c10('0x95')](_0xb2846e,'[callProgressDetectingCustomer][logNoSuch]');if(ut[_0x5c10('0x9e')](_0xb2846e)>=_0x10598a[_0x5c10('0xa2')]){_0x2c2a4e=ut[_0x5c10('0xa3')](_0xb2846e,0xf,'Global');rpcDb[_0x5c10('0x97')](_0x2c2a4e,_0x5c10('0xa4'));}else{if(_0xb2846e[_0x5c10('0xa5')]>=_0x10598a[_0x5c10('0xa6')]){rpcDb[_0x5c10('0x97')](_0xb2846e,_0x5c10('0xa4'));}else{rpcDb[_0x5c10('0xa7')](ut[_0x5c10('0xa8')](_0xb2846e,'countnosuchnumberretry',_0x10598a['dialNoSuchNumberRetryFrequency']),_0xb2846e['unlockAgent'],_0xb2846e[_0x5c10('0xa9')]);}}delete this[_0x5c10('0x15')][_0x5f4fa9[_0x5c10('0xaa')]];break;case _0x5c10('0xab'):var _0x5b2c55=moment()[_0x5c10('0x57')](_0x5c10('0x8e'));_0xb2846e[_0x5c10('0xac')]=_0x5b2c55;_0xb2846e[_0x5c10('0xad')]=_0x5b2c55;_0xb2846e[_0x5c10('0x71')]=!![];_0x10598a[_0x5c10('0x5f')]+=0x1;logger[_0x5c10('0x5a')](_0x5c10('0xae'),_0xb2846e[_0x5c10('0xaf')],_0x5c10('0xb0'),_0x10598a[_0x5c10('0x29')],_0x5c10('0xb1'),_0x10598a[_0x5c10('0x5f')]);ami[_0x5c10('0x26')](_0x5c10('0xb2'),ut[_0x5c10('0xa0')](_0xb2846e,_0x5c10('0xb3'),this['campaignsPreview'][_0xb2846e[_0x5c10('0x70')]]));if(_0x10598a[_0x5c10('0xb4')]){ami[_0x5c10('0x26')](_0x5c10('0xb5'),ut['buildAcw'](_0xb2846e));}break;case'16':ami[_0x5c10('0x26')](_0x5c10('0xb6'),ut['buildObj'](_0xb2846e,_0x5c10('0xb7'),this[_0x5c10('0x12')][_0xb2846e[_0x5c10('0x70')]]));emitVoiceQueueChannelRemove(ut['buildObj'](_0xb2846e,_0x5c10('0xb7')));_0x10598a[_0x5c10('0xb8')]+=0x1;_0x10598a[_0x5c10('0x32')]+=0x1;_0x10598a['answered']+=0x1;ut[_0x5c10('0x7b')](_0x10598a,_0x5c10('0xb9'));_0xb2846e[_0x5c10('0xba')]=ut[_0x5c10('0x9e')](_0xb2846e);ut[_0x5c10('0x8f')](_0xb2846e,0x4,_0x5c10('0xbb'));rpcDb[_0x5c10('0x95')](_0xb2846e,_0x5c10('0xbc'));rpcDb['createCustomerFinal'](_0xb2846e,_0x5c10('0xbd'));rpcDb[_0x5c10('0xbe')](_0xb2846e);_0x10598a[_0x5c10('0x2f')]+=_0xb2846e[_0x5c10('0xbf')];_0x10598a[_0x5c10('0x2e')]+=_0xb2846e[_0x5c10('0xbf')];logger[_0x5c10('0x5a')](_0x5c10('0xc0'),_0xb2846e['uniqueid'],_0x5c10('0xb0'),_0x10598a['name'],_0x5c10('0xb1'),_0x10598a[_0x5c10('0x5f')]);delete this[_0x5c10('0x15')][_0x5f4fa9[_0x5c10('0xaa')]];break;case _0x5c10('0xc1'):_0x10598a[_0x5c10('0x3c')]+=0x1;_0xb2846e[_0x5c10('0xc2')]+=0x1;_0xb2846e[_0x5c10('0xba')]=ut[_0x5c10('0x9e')](_0xb2846e);ut['logCustomer'](_0xb2846e,0x5,'Busy');ami['emit'](_0x5c10('0xc3'),ut[_0x5c10('0xa0')](_0xb2846e,_0x5c10('0xc4')));rpcDb[_0x5c10('0x95')](_0xb2846e,_0x5c10('0xc5'));if(ut[_0x5c10('0x9e')](_0xb2846e)>=_0x10598a[_0x5c10('0xa2')]){_0x2c2a4e=ut[_0x5c10('0xa3')](_0xb2846e,0xf,_0x5c10('0xc6'));rpcDb[_0x5c10('0x97')](_0x2c2a4e,_0x5c10('0xc7'));}else{if(_0xb2846e[_0x5c10('0xc2')]>=_0x10598a['dialBusyMaxRetry']){rpcDb[_0x5c10('0x97')](_0xb2846e,'[callProgressDetectingCustomer][logBusy]');}else{rpcDb[_0x5c10('0xa7')](ut[_0x5c10('0xa8')](_0xb2846e,_0x5c10('0xc2'),_0x10598a['dialBusyRetryFrequency']),_0xb2846e[_0x5c10('0xc8')],_0xb2846e[_0x5c10('0xa9')]);}}break;case _0x5c10('0xc9'):_0x10598a[_0x5c10('0x40')]+=0x1;_0xb2846e[_0x5c10('0xca')]+=0x1;_0xb2846e[_0x5c10('0xba')]=ut[_0x5c10('0x9e')](_0xb2846e);ut[_0x5c10('0x8f')](_0xb2846e,0x3,_0x5c10('0xcb'));ami['emit'](_0x5c10('0xcc'),ut['buildObj'](_0xb2846e,_0x5c10('0xcd')));rpcDb[_0x5c10('0x95')](_0xb2846e,_0x5c10('0xce'));if(ut[_0x5c10('0x9e')](_0xb2846e)>=_0x10598a[_0x5c10('0xa2')]){_0x2c2a4e=ut[_0x5c10('0xa3')](_0xb2846e,0xf,_0x5c10('0xc6'));rpcDb[_0x5c10('0x97')](_0x2c2a4e,'[callProgressDetectingCustomer][logNoAnswerGlobal]');}else{if(_0xb2846e[_0x5c10('0xca')]>=_0x10598a[_0x5c10('0xcf')]){rpcDb[_0x5c10('0x97')](_0xb2846e,_0x5c10('0xce'));}else{rpcDb[_0x5c10('0xa7')](ut[_0x5c10('0xa8')](_0xb2846e,'countnoanswerretry',_0x10598a['dialNoAnswerRetryFrequency']),_0xb2846e[_0x5c10('0xc8')],_0xb2846e[_0x5c10('0xa9')]);}}break;case _0x5c10('0xd0'):_0x10598a[_0x5c10('0x3d')]+=0x1;_0xb2846e[_0x5c10('0xd1')]+=0x1;_0xb2846e[_0x5c10('0xba')]=ut[_0x5c10('0x9e')](_0xb2846e);ut[_0x5c10('0x8f')](_0xb2846e,0x8,_0x5c10('0xd2'));ami[_0x5c10('0x26')](_0x5c10('0xd3'),ut[_0x5c10('0xa0')](_0xb2846e,_0x5c10('0xd4')));rpcDb['createCustomerHistory'](_0xb2846e,_0x5c10('0xd5'));if(ut[_0x5c10('0x9e')](_0xb2846e)>=_0x10598a['dialGlobalMaxRetry']){_0x2c2a4e=ut[_0x5c10('0xa3')](_0xb2846e,0xf,_0x5c10('0xc6'));rpcDb[_0x5c10('0x97')](_0x2c2a4e,_0x5c10('0xd6'));}else{if(_0xb2846e[_0x5c10('0xd1')]>=_0x10598a[_0x5c10('0xd7')]){rpcDb[_0x5c10('0x97')](_0xb2846e,'[callProgressDetectingCustomer][logCongestion]');}else{rpcDb['rescheduleContact'](ut[_0x5c10('0xa8')](_0xb2846e,_0x5c10('0xd1'),_0x10598a[_0x5c10('0xd8')]),_0xb2846e[_0x5c10('0xc8')],_0xb2846e[_0x5c10('0xa9')]);}}break;case'CANCEL':_0x10598a['outboundRejectCallsDay']+=0x1;_0xb2846e[_0x5c10('0xd9')]+=0x1;_0xb2846e[_0x5c10('0xba')]=ut['totalGlobal'](_0xb2846e);ut['logCustomer'](_0xb2846e,0x14,_0x5c10('0xda'));ami[_0x5c10('0x26')]('custom:agentreject',ut[_0x5c10('0xa0')](_0xb2846e,_0x5c10('0xdb')));rpcDb[_0x5c10('0x95')](_0xb2846e,_0x5c10('0xdc'));if(ut[_0x5c10('0x9e')](_0xb2846e)>=_0x10598a[_0x5c10('0xa2')]){_0x2c2a4e=ut['cloneAction'](_0xb2846e,0x14,'AgentReject');rpcDb[_0x5c10('0x97')](_0x2c2a4e,_0x5c10('0xdd'));}else{if(_0xb2846e[_0x5c10('0xd9')]>=_0x10598a[_0x5c10('0xde')]){rpcDb[_0x5c10('0x97')](_0xb2846e,_0x5c10('0xdd'));}else{rpcDb['rescheduleContact'](ut[_0x5c10('0xa8')](_0xb2846e,_0x5c10('0xd9'),_0x10598a[_0x5c10('0xdf')]),_0xb2846e[_0x5c10('0xc8')],_0xb2846e[_0x5c10('0xa9')]);}}break;case'ABANDONED':_0x10598a[_0x5c10('0x46')]+=0x1;_0xb2846e['countabandonedretry']+=0x1;_0xb2846e[_0x5c10('0xba')]=ut[_0x5c10('0x9e')](_0xb2846e);ut['logCustomer'](_0xb2846e,0xb,_0x5c10('0xe0'));rpcDb[_0x5c10('0x95')](_0xb2846e,_0x5c10('0xe1'));if(ut[_0x5c10('0x9e')](_0xb2846e)>=_0x10598a[_0x5c10('0xa2')]){_0x2c2a4e=ut[_0x5c10('0xa3')](_0xb2846e,0xf,_0x5c10('0xc6'));rpcDb[_0x5c10('0x97')](_0x2c2a4e,_0x5c10('0xe1'));}else{if(_0xb2846e[_0x5c10('0xe2')]>=_0x10598a[_0x5c10('0xe3')]){rpcDb[_0x5c10('0x97')](_0xb2846e,_0x5c10('0xe1'));}else{rpcDb['rescheduleContact'](ut[_0x5c10('0xa8')](_0xb2846e,_0x5c10('0xe4'),_0x10598a[_0x5c10('0xe5')]),_0xb2846e[_0x5c10('0xc8')],_0xb2846e[_0x5c10('0xa9')]);}}break;case'18':_0x10598a['outboundUnknownCallsDay']+=0x1;_0xb2846e[_0x5c10('0xe6')]+=0x1;_0xb2846e[_0x5c10('0xba')]=ut[_0x5c10('0x9e')](_0xb2846e);ut[_0x5c10('0x8f')](_0xb2846e,0x12,_0x5f4fa9[_0x5c10('0xe7')]||_0x5f4fa9[_0x5c10('0xe8')]);ami['emit']('custom:amd',ut[_0x5c10('0xa0')](_0xb2846e,_0x5c10('0xe9')));rpcDb[_0x5c10('0x95')](_0xb2846e,'[callProgressDetectingCustomer][hangupInAMD]');if(ut[_0x5c10('0x9e')](_0xb2846e)>=_0x10598a['dialGlobalMaxRetry']){_0x2c2a4e=ut[_0x5c10('0xa3')](_0xb2846e,0xf,_0x5c10('0xc6'));rpcDb['createCustomerFinal'](_0x2c2a4e,_0x5c10('0xea'));}else{rpcDb[_0x5c10('0x97')](_0xb2846e,_0x5c10('0xea'));}delete this[_0x5c10('0x15')][_0x5f4fa9[_0x5c10('0xaa')]];break;case'19':_0x10598a['outboundUnknownCallsDay']+=0x1;_0xb2846e['countglobal']=ut['totalGlobal'](_0xb2846e);ut[_0x5c10('0x8f')](_0xb2846e,0x13,_0x5f4fa9[_0x5c10('0xe7')]||_0x5f4fa9[_0x5c10('0xe8')]);ami['emit'](_0x5c10('0xeb'),ut[_0x5c10('0xa0')](_0xb2846e,_0x5c10('0xe9')));rpcDb[_0x5c10('0x95')](_0xb2846e,'[callProgressDetectingCustomer][machine]');if(ut[_0x5c10('0x9e')](_0xb2846e)>=_0x10598a['dialGlobalMaxRetry']){_0x2c2a4e=ut[_0x5c10('0xa3')](_0xb2846e,0xf,'Global');rpcDb[_0x5c10('0x97')](_0x2c2a4e,_0x5c10('0xec'));}else{rpcDb[_0x5c10('0x97')](_0xb2846e,_0x5c10('0xec'));}delete this[_0x5c10('0x15')][_0x5f4fa9[_0x5c10('0xaa')]];break;default:if(_0xb2846e[_0x5c10('0x71')]){ut[_0x5c10('0x7b')](_0x10598a,_0x5c10('0xed'));ut[_0x5c10('0x7d')]('[Dialer][decrementTalkink][no\x20Hangup][Preview]'+_0x10598a['name'],_0x5f4fa9);}_0x10598a[_0x5c10('0x45')]+=0x1;_0xb2846e[_0x5c10('0xba')]=ut[_0x5c10('0x9e')](_0xb2846e);ut['logCustomer'](_0xb2846e,0xc,_0x5f4fa9[_0x5c10('0xe7')]||_0x5f4fa9[_0x5c10('0xe8')]);rpcDb[_0x5c10('0x95')](_0xb2846e,_0x5c10('0xee'));if(ut[_0x5c10('0x9e')](_0xb2846e)>=_0x10598a['dialGlobalMaxRetry']){_0x2c2a4e=ut[_0x5c10('0xa3')](_0xb2846e,0xf,'Global');rpcDb[_0x5c10('0x97')](_0x2c2a4e,_0x5c10('0xef'));}else{rpcDb[_0x5c10('0x97')](_0xb2846e,_0x5c10('0xef'));}delete this[_0x5c10('0x15')][_0x5f4fa9[_0x5c10('0xaa')]];}if(!(_0xb2846e[_0x5c10('0x71')]&&_0x3fe156==='16')){ut[_0x5c10('0x7a')](_0x10598a,_0x5c10('0xf0'));logger[_0x5c10('0x5a')](_0x5c10('0xf1'),_0xb2846e[_0x5c10('0xaf')],'\x20Queue',_0x10598a['name'],_0x5c10('0xf2'),_0x10598a[_0x5c10('0x51')]);}if(_0x3fe156!==_0x5c10('0xab')){delete this[_0x5c10('0x15')][_0x5f4fa9[_0x5c10('0xaa')]];delete this['actions'][_0x5f4fa9[_0x5c10('0xf3')]];}}};Preview[_0x5c10('0xd')][_0x5c10('0xf4')]=function(_0x3e6b6a,_0x39872d,_0x19e161){if(_[_0x5c10('0xf5')](_0x39872d)&&_0x5c10('0xf6')!==typeof _0x39872d){return;}if(_['isUndefined'](_0x19e161)&&_0x5c10('0xf6')!==typeof _0x19e161){return;}switch(_0x19e161[_0x5c10('0xf7')]){case'0':ut[_0x5c10('0xf8')](_0x3e6b6a,0x0,_0x5c10('0x9f'));rpcDb[_0x5c10('0xf9')](_0x3e6b6a,_0x5c10('0xfa'));break;case'3':ut['logAgent'](_0x3e6b6a,0x3,_0x5c10('0xcb'));rpcDb[_0x5c10('0xf9')](_0x3e6b6a,_0x5c10('0xfb'));break;case'5':ut['logAgent'](_0x3e6b6a,0x5,'Busy');rpcDb[_0x5c10('0xf9')](_0x3e6b6a,'[callProgressDetectingAgent][logBusy]');break;case'8':ut[_0x5c10('0xf8')](_0x3e6b6a,0x8,_0x5c10('0xd2'));rpcDb[_0x5c10('0xf9')](_0x3e6b6a,_0x5c10('0xfc'));break;case'22':ut[_0x5c10('0xf8')](_0x3e6b6a,0x16,_0x5c10('0xfd'));rpcDb['createAgentHistory'](_0x3e6b6a,_0x5c10('0xfe'));break;default:ut[_0x5c10('0xf8')](_0x3e6b6a,0xc,_0x19e161[_0x5c10('0xf7')]);rpcDb[_0x5c10('0xf9')](_0x3e6b6a,_0x5c10('0xfc'));}ut[_0x5c10('0x7a')](_0x39872d,_0x5c10('0xff'));logger['info']('[originated][decrement][callProgressDetectingAgent]',_0x3e6b6a[_0x5c10('0xaf')],'\x20Queue',_0x39872d[_0x5c10('0x29')],'originated:\x20',_0x39872d[_0x5c10('0x51')]);delete this['actions'][_0x3e6b6a[_0x5c10('0xaf')]];};Preview[_0x5c10('0xd')][_0x5c10('0x100')]=function(_0x574f14,_0x55cfe3,_0x2c0bdc,_0x51e49a,_0xafdabe){var _0x28132c=this;return new BPromise(function(_0x41c03c,_0x3aef62){if(_[_0x5c10('0x6d')](_0x55cfe3)||_[_0x5c10('0x6d')](_0x55cfe3[_0x5c10('0x101')])||_[_0x5c10('0x6d')](_0x55cfe3[_0x5c10('0x101')]['phone'])||_['isNil'](_0x55cfe3[_0x5c10('0x74')])){_0x3aef62(ut[_0x5c10('0x65')](_0x5c10('0x102'),_0x51e49a,_0xafdabe));return;}var _0x46dedd=uuid['v4']();var _0x40306f=_0x28132c['campaignsPreview'][_0x55cfe3[_0x5c10('0x6f')][_0x5c10('0x29')]];var _0x18f5e5=_0x2c0bdc?_0x28132c[_0x5c10('0x16')][_0x2c0bdc]['id']:undefined;_0x28132c['actions'][_0x46dedd]=new Action(_0x55cfe3,_0x40306f,_0x46dedd,_0x2c0bdc,_0x18f5e5);var _0x103ac2=_0x28132c[_0x5c10('0x15')][_0x46dedd];_0x103ac2['unlockAgent']=_0x51e49a;_0x103ac2['activeContact']=_0xafdabe;_0x103ac2[_0x5c10('0x103')]=_0x2c0bdc;if(_[_0x5c10('0x104')](_0x574f14)){_0x28132c[_0x5c10('0x105')](_0x103ac2,_0x40306f,_0x55cfe3,_0x2c0bdc)[_0x5c10('0x84')](function(_0x4a3999){logger[_0x5c10('0x5a')]('[Preview][execCall][success]',_0x5c10('0x106')+_0x103ac2['queue']+'\x20IdHopper:\x20'+_0x103ac2[_0x5c10('0x107')],JSON[_0x5c10('0x5c')](_0x4a3999));ami[_0x5c10('0x26')](_0x5c10('0x108'),ut['buildObj'](_0x103ac2,_0x5c10('0x109'),_0x28132c[_0x5c10('0x12')][_0x103ac2[_0x5c10('0x70')]]));_0x41c03c(ut[_0x5c10('0x65')](_0x5c10('0x10a')));})[_0x5c10('0x8a')](function(_0x4fd8a6){ut[_0x5c10('0x63')]('[Preview][execCall][failure]',_0x4fd8a6);_0x3aef62(ut['message']('Call\x20failed',_0x51e49a,_0xafdabe));});}else{_0x40306f[_0x5c10('0x3b')]+=0x1;ut['logBlacklist'](_0x103ac2);rpcDb[_0x5c10('0x10b')](_0x103ac2,_0x5c10('0x10c'));delete _0x28132c[_0x5c10('0x15')][_0x46dedd];_0x3aef62(ut['message'](_0x5c10('0x10d'),_0x51e49a,_0xafdabe));}});}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kBackup'])?_0x3a6047[_0x5c10('0x54')][_0x5c10('0x128')]:_0x3a6047[_0x5c10('0x9c')][_0x5c10('0x128')],_0x3a6047[_0x5c10('0x12a')],_0x3a6047[_0x5c10('0x129')]>0x0?ut[_0x5c10('0x12b')](_0x3a6047['dialOriginateCallerIdNumber'],_0x3a6047[_0x5c10('0x129')]):_0x3a6047['dialOriginateCallerIdNumber']);if(_0x34ce38){_0x52b738[_0x5c10('0x12c')]=ut[_0x5c10('0x12d')](_0x34ce38);_0x52b738['originatecalleridnum']=ut[_0x5c10('0x12e')](_0x34ce38);}var _0x4aa0f0=ut[_0x5c10('0x12f')](_0x3a6047,_0x4b66c1,_0x170c82,_0x34ce38,_0x3d2efe,_0x52b738);_['merge'](_0x52b738,ut[_0x5c10('0x130')](_0x4aa0f0));_0x52b738[_0x5c10('0x8d')]=moment()[_0x5c10('0x57')]('YYYY-MM-DD\x20HH:mm:ss');ami[_0x5c10('0x76')](ut[_0x5c10('0x131')](_0x52b738,_0x3a6047,_0x4aa0f0,_0x52b738[_0x5c10('0xa9')],_0x3456aa))[_0x5c10('0x84')](function(_0x353dd9){_0x3a6047[_0x5c10('0x51')]+=0x1;logger[_0x5c10('0x5a')](_0x5c10('0x132'),_0x3d2efe,_0x5c10('0xb0'),_0x3a6047['name'],'originated:\x20',_0x3a6047[_0x5c10('0x51')]);_0x229fff(_0x353dd9);})[_0x5c10('0x8a')](function(_0x180513){ut['logAgent'](_0x52b738,0xe,_0x5c10('0x133'));rpcDb['createAgentHistory'](_0x52b738,_0x5c10('0x134'));_0x94132c(_0x180513);});});};Preview['prototype'][_0x5c10('0x21')]=function(_0x377660){if(this['actions'][_0x377660['linkedid']]){this['actions'][_0x377660['linkedid']][_0x5c10('0x78')]=_0x377660[_0x5c10('0x78')];}};Preview['prototype'][_0x5c10('0x19')]=function(_0x106dea){var _0x5e263e=this;var _0x4cfbda=this[_0x5c10('0x15')][_0x106dea['actionid']];if(_0x4cfbda){if(_0x4cfbda[_0x5c10('0x103')]&&this[_0x5c10('0x16')][_0x4cfbda['lookAgent']]){ut[_0x5c10('0x135')](_0x4cfbda,this[_0x5c10('0x16')][_0x4cfbda[_0x5c10('0x103')]][_0x5c10('0x29')],this['agents'][_0x4cfbda[_0x5c10('0x103')]]['id']);}var _0x39f44c=_[_0x5c10('0x136')](_0x4cfbda);_0x39f44c['responsetime']=moment()[_0x5c10('0x57')]('YYYY-MM-DD\x20HH:mm:ss');var _0x47ad9a=_0x5e263e[_0x5c10('0x12')][_0x4cfbda['queue']];if(ut[_0x5c10('0x137')](_0x106dea[_0x5c10('0x138')])){if(_0x4cfbda[_0x5c10('0xc8')]){rpcDb[_0x5c10('0x139')](_0x4cfbda[_0x5c10('0x107')]);}if(_0x4cfbda['activeContact']){rpcDb[_0x5c10('0x8c')](_0x4cfbda['idContact']);}ami[_0x5c10('0x26')](_0x5c10('0x13a'),ut[_0x5c10('0xa0')](_0x4cfbda,_0x5c10('0x13b'),this[_0x5c10('0x12')][_0x4cfbda[_0x5c10('0x70')]]));this[_0x5c10('0xf4')](_0x39f44c,_0x47ad9a,_0x106dea);}else{_0x4cfbda[_0x5c10('0x8d')]=moment()[_0x5c10('0x57')](_0x5c10('0x8e'));ut[_0x5c10('0xf8')](_0x39f44c,0x4,_0x5c10('0xbb'));rpcDb[_0x5c10('0xf9')](_0x39f44c,_0x5c10('0x13c'));}}};Preview[_0x5c10('0xd')][_0x5c10('0x1b')]=function(_0xc1d59a){var _0x404ab5=this;var _0xd45584=this['actions'][_0xc1d59a['linkedid']];var _0x1c7a07;if(_0xd45584){_0x1c7a07=this[_0x5c10('0x12')][_0xd45584[_0x5c10('0x70')]];logger['info'](_0x5c10('0x13d'),_0xc1d59a['linkedid'],_0x5c10('0xb0'),_0x1c7a07[_0x5c10('0x29')],_0x5c10('0xb1'),_0x1c7a07['pTalking']);}if(this[_0x5c10('0x15')][_0xc1d59a['linkedid']]&&_0xc1d59a[_0x5c10('0xaa')]!==_0xc1d59a[_0x5c10('0xaf')]){if(_0xc1d59a[_0x5c10('0x13e')]==='16'&&this['actions'][_0xc1d59a['linkedid']]['dialAnswer']){this[_0x5c10('0x13f')](_0xc1d59a,_0xc1d59a[_0x5c10('0xaa')],_0xc1d59a['cause']);}else if(this[_0x5c10('0x15')][_0xc1d59a[_0x5c10('0xaa')]][_0x5c10('0x71')]){logger[_0x5c10('0x5a')](_0x5c10('0x140'),_0xc1d59a['linkedid'],_0xc1d59a['cause'],_0x5c10('0xb0'),_0x1c7a07[_0x5c10('0x29')],_0x5c10('0xb1'),_0x1c7a07[_0x5c10('0x5f')]);this[_0x5c10('0x13f')](_0xc1d59a,_0xc1d59a[_0x5c10('0xaa')],_0xc1d59a[_0x5c10('0x13e')]);}}else if(_0xd45584&&_['isNil'](_0xd45584[_0x5c10('0x141')])&&_0x1c7a07[_0x5c10('0x142')]&&_0xc1d59a['linkedid']===_0xc1d59a[_0x5c10('0xaf')]&&_['isNil'](_0xc1d59a[_0x5c10('0xf7')])&&_0xc1d59a['cause']==='16'&&_0xc1d59a[_0x5c10('0x143')]==='6'&&_[_0x5c10('0xf5')](_0xd45584[_0x5c10('0x144')])){if(_0xd45584[_0x5c10('0xc8')]){rpcDb[_0x5c10('0x139')](_0xd45584[_0x5c10('0x107')]);}if(_0xd45584[_0x5c10('0xa9')]){rpcDb['disableContact'](_0xd45584[_0x5c10('0x107')]);}_0xc1d59a[_0x5c10('0xf7')]='22';this[_0x5c10('0xf4')](_0xd45584,_0x1c7a07,_0xc1d59a);}else if(_0xd45584&&_0xd45584[_0x5c10('0x144')]){if(_0xc1d59a[_0x5c10('0x13e')]==='16'&&this[_0x5c10('0x15')][_0xc1d59a['linkedid']]['dialAnswer']){logger['info'](_0x5c10('0x145'),_0xc1d59a['linkedid'],_0xc1d59a[_0x5c10('0x13e')],_0x5c10('0xb0'),_0x1c7a07[_0x5c10('0x29')],_0x5c10('0xb1'),_0x1c7a07['pTalking']);this[_0x5c10('0x13f')](_0xc1d59a,_0xc1d59a[_0x5c10('0xaa')],_0xc1d59a['cause']);}else if(this[_0x5c10('0x15')][_0xc1d59a[_0x5c10('0xaa')]]['dialAnswer']){logger[_0x5c10('0x5a')](_0x5c10('0x140'),_0xc1d59a['linkedid'],_0xc1d59a[_0x5c10('0x13e')],_0x5c10('0xb0'),_0x1c7a07[_0x5c10('0x29')],'pTalking:\x20',_0x1c7a07[_0x5c10('0x5f')]);this[_0x5c10('0x13f')](_0xc1d59a,_0xc1d59a[_0x5c10('0xaa')],_0xc1d59a['cause']);}}};Preview[_0x5c10('0xd')][_0x5c10('0x1f')]=function(_0x5549be){if(this[_0x5c10('0x15')][_0x5549be['destlinkedid']]&&_0x5549be[_0x5c10('0xf3')]!==_0x5549be[_0x5c10('0x146')]){this[_0x5c10('0x13f')](_0x5549be,_0x5549be['destlinkedid'],_0x5549be[_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