Built motion from commit (unavailable).|2.5.21
[motion2.git] / server / services / ami / preview / index.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xe056=['loggerError','[Dialer][checkChannel][pTalking][Preview]','[Dialer][checkChannel][Preview]','[action]','getContactRecallMe','agentReadyId','then','length','getDiff','dialRecallMeTimeout','Agent','voicePause','logger2','[RecallMe]','starttime','outboundReCallsDay','RecallInQueue','dialRecallInQueue','rescheduleContactInQueue','createBody','createCustomerHistory','[HistoryDialRecallInQueue][historyCatch]','logCustomer','RecallFailedTimeout','[HistoryRecallClose]','createCustomerFinal','catch','[getContactRecallMe]','IsNotLoggedIn','loggedIn','isActive','TrunkBackup','TRUNK_IS_NOT_REACHABLE','ACTIVE','callProgressDetectingCustomer','countnosuchnumberretry','countglobal','totalGlobal','NoSuchNumber','custom:agentnosuchnumber','buildObj','nosuchnumber','[callProgressDetectingCustomer][logNoSuch]','dialGlobalMaxRetry','cloneAction','Global','[callProgressDetectingCustomer][logNoSuchGlobal]','dialNoSuchNumberMaxRetry','rescheduleContact','scheduledAt','dialNoSuchNumberRetryFrequency','unlockAgent','YYYY-MM-DD\x20HH:mm:ss','responsetime','answertime','[syncHangup][talking][increment]','uniqueid','\x20Queue','connect','acw','buildAcw','complete','decrementTalkink','[16]','[callProgressDetectingCustomer][logAnswer]','[callProgressDetectingCustomer][logAnswerGlobal]','crateCustomerReportQueue','talktime','BUSY','Busy','custom:agentbusy','[callProgressDetectingCustomer][logBusy]','[callProgressDetectingCustomer][logBusyGlobal]','countbusyretry','dialBusyMaxRetry','dialBusyRetryFrequency','activeContact','NOANSWER','noanswer','[callProgressDetectingCustomer][logNoAnswer]','[callProgressDetectingCustomer][logNoAnswerGlobal]','countnoanswerretry','dialNoAnswerMaxRetry','dialNoAnswerRetryFrequency','CONGESTION','countcongestionretry','Congestion','custom:agentcongestion','congestion','[callProgressDetectingCustomer][logCongestion]','[callProgressDetectingCustomer][logCongestionGlobal]','CANCEL','countagentrejectretry','AgentReject','agentreject','[syncHangupRequest][logAgentReject]','dialAgentRejectMaxRetry','[callProgressDetectingCustomer][logAgentReject]','dialAgentRejectRetryFrequency','ABANDONED','countabandonedretry','[callProgressDetectingCustomer][logAbandoned]','countabandonedetry','[default]','[Dialer][decrementTalkink][no\x20Hangup][Preview]','cause-txt','dialstatus','[callProgressDetectingCustomer][logUnknown]','[callProgressDetectingCustomer][logUnknownGlobal]','linkedid','[callProgressDetectingCustomer]','[originated][decrement][callProgressDetectingCustomer]','ANSWER','destlinkedid','callProgressDetectingAgent','isUndefined','object','logAgent','createAgentHistory','[callProgressDetectingAgent][logNoSuch]','NoAnswer','[callProgressDetectingAgent][logNoAnswer]','[callProgressDetectingAgent][logBusy]','[callProgressDetectingAgent][logCongestion]','[callProgressDetectingAgent][logAnswerAGI]','[callProgressDetectingAgent]','Contact','phone','Contact\x20is\x20undefined','isEmpty','execCall','Queue:\x20','\x20IdHopper:\x20','idContact','called','Calling','[Preview][execCall][failure]','outboundBlacklistCallsDay','logBlacklist','[Blacklist][error]','Contact\x20in\x20black\x20List','isTrunkReachable','status','SIP/%s','reachable','unmonitored','run','execRun','unlock','disableContact','getContactPreview','recallme','validateContact','isValid','checkIsBlackList','Contact.phone','checkInBlack','[Preview][checkIsBlackList]','Call\x20unsuccessful','[Preview][getContactPreview]','[Preview][validateContact][Empty\x20Contact]','Empty\x20Contact','[Preview][validateContact][Empty\x20Campaign]','[Preview][validateContact][Trunk\x20not\x20work]','campaign\x20Name:\x20','\x20Trunk\x20is\x20not\x20active','[Preview][validateContact][Campaign\x20Active]','Is\x20Valid','SIP/%s/%s%s','dialPrefix','trim','substring','dialCutDigit','getCallerId','dialOriginateCallerIdName','dialRandomLastDigitCallerIdNumber','getCallerIdRandom','originatecalleridname','extractCalleridName','originatecalleridnum','extractCalleridNumber','addVariables','merge','toLowerVariables','variablesAction','OriginateError','actionid','lookAgent','logLookAgent','clone','isFailure','unlockContact','custom:agentringnoanswer','rejected','Answer','[callProgressDetectingAgent][logAnswer]','[syncHangup][talking]','cause','[syncHangup][talking][cause]','statedesc','reason','channelstate','transfer','[syncHangup][talking][transfer]','syncDialEnd','destuniqueid','addVariable','variables','filterKey','keys','variable','value','error','[syncVarSet][Preview]','inspect','transfertargetlinkedid','syncBlindTransfer','transfererlinkedid','exports','bluebird','uuid','moment','ioredis','../../../config/logger','preview','./rpcDb','./action','./util/util','defaults','redis','localhost','socket.io-emitter','enqueue','tail','finally','sequence','campaignsPreview','voiceQueues','trunks','actions','agents','clockClearZombieChannels','syncOriginateResponse','bind','hanguprequest','syncHangupRequest','dialend','newexten','varset','syncVarSet','attendedtransfer','syncAttendedTransfer','blindtransfer','loopCampaigns','emit','type','strategy','answered','available','sumBillable','sumHoldTime','talking','total','unmanaged','abandoned','waiting','dialActive','dialMethod','dialOriginateCallerIdNumber','dialOriginateTimeout','outboundAnswerCallsDay','outboundBusyCallsDay','outboundCongestionCallsDay','outboundDropCallsDayTimeout','outboundNoAnswerCallsDay','outboundNoSuchCallsDay','outboundOriginateFailureCallsDay','outboundRejectCallsDay','outboundUnknownCallsDay','outboundAbandonedCallsDay','predictiveIntervalAvgHoldtime','predictiveIntervalErlangCalls','predictiveIntervalErlangCallsDroppedCalls','predictiveIntervalHitRate','predictiveIntervalMultiplicativeFactor','predictiveIntervalPauses','predictiveIntervalAvailable','predictiveIntervalTotalCalls','originated','erlangCallToSecond','erlangBusyFactor','startProgressive','Trunk','name','active','callerid','Interval','md5','format','voice:queue:%s','voice_queue:save','info','voice_queue_channel:remove','voice_queue_presence:remove','sendMessageOneNotActive','message','NOT_ACTIVE','logger','[CampaignPreview]\x20Campaign\x20Queue:\x20','IS_DISACTIVED','prototype','syncCampaigns','hasOwnProperty','clearZombieChannels','setMessage','recallMe','clearZombieChannel','isNil','[clearZombieChannels][talking]','Queue','queue','originated:\x20','stringify','pTalking:\x20','pTalking','dialAnswer','pick','contactId','UserId','VoiceQueueId','ListId','Action','channel','No\x20such\x20channel','updateOriginated','[clearZombieChannel]'];(function(_0x46ab6b,_0x31ce80){var _0x3164ad=function(_0x119e51){while(--_0x119e51){_0x46ab6b['push'](_0x46ab6b['shift']());}};_0x3164ad(++_0x31ce80);}(_0xe056,0xdb));var _0x6e05=function(_0x10291b,_0x518773){_0x10291b=_0x10291b-0x0;var _0x1d5fbe=_0xe056[_0x10291b];return _0x1d5fbe;};'use strict';var util=require('util');var _=require('lodash');var BPromise=require(_0x6e05('0x0'));var uuid=require(_0x6e05('0x1'));var moment=require(_0x6e05('0x2'));var md5=require('md5');var Redis=require(_0x6e05('0x3'));var config=require('../../../config/environment');var logger=require(_0x6e05('0x4'))(_0x6e05('0x5'));var loggerAction=require('../../../config/logger')('actionPreview');var ami=require('../ami');var rpcDb=require(_0x6e05('0x6'));var Action=require(_0x6e05('0x7'));var ut=require(_0x6e05('0x8'));config['redis']=_[_0x6e05('0x9')](config[_0x6e05('0xa')],{'host':_0x6e05('0xb'),'port':0x18eb});var io=require(_0x6e05('0xc'))(new Redis(config[_0x6e05('0xa')]));var Sequence=function(){};Sequence['prototype'][_0x6e05('0xd')]=function(_0x110d8e){this[_0x6e05('0xe')]=this[_0x6e05('0xe')]?this[_0x6e05('0xe')][_0x6e05('0xf')](_0x110d8e):_0x110d8e();};function Preview(_0x4ff533){this[_0x6e05('0x10')]=new Sequence();this[_0x6e05('0x11')]=_0x4ff533[_0x6e05('0x12')];this['trunks']=_0x4ff533[_0x6e05('0x13')];this[_0x6e05('0x14')]={};this[_0x6e05('0x15')]=_0x4ff533[_0x6e05('0x15')];this[_0x6e05('0x16')]=0x0;ami['on']('originateresponse',this[_0x6e05('0x17')][_0x6e05('0x18')](this));ami['on']('hangup',this['syncHangup'][_0x6e05('0x18')](this));ami['on'](_0x6e05('0x19'),this[_0x6e05('0x1a')]['bind'](this));ami['on'](_0x6e05('0x1b'),this['syncDialEnd'][_0x6e05('0x18')](this));ami['on'](_0x6e05('0x1c'),this['syncNewExten']['bind'](this));ami['on'](_0x6e05('0x1d'),this[_0x6e05('0x1e')][_0x6e05('0x18')](this));ami['on'](_0x6e05('0x1f'),this[_0x6e05('0x20')]['bind'](this));ami['on'](_0x6e05('0x21'),this['syncBlindTransfer']['bind'](this));this[_0x6e05('0x22')](this[_0x6e05('0x11')]);}function emit(_0xe49265,_0x3d9c12,_0x2e500a){io['to'](_0xe49265)[_0x6e05('0x23')](_0x3d9c12,_0x2e500a);}function emitCampaignPreview(_0x247cf6){if(_0x247cf6[_0x6e05('0x24')]==='outbound'){var _0x1438a6={'id':_0x247cf6['id'],'name':_0x247cf6['name'],'strategy':_0x247cf6[_0x6e05('0x25')],'answered':_0x247cf6[_0x6e05('0x26')],'available':_0x247cf6[_0x6e05('0x27')],'loggedIn':_0x247cf6['loggedIn'],'pTalking':_0x247cf6['pTalking'],'sumBillable':_0x247cf6[_0x6e05('0x28')],'sumDuration':_0x247cf6['sumDuration'],'sumHoldTime':_0x247cf6[_0x6e05('0x29')]||0x0,'talking':_0x247cf6[_0x6e05('0x2a')],'total':_0x247cf6[_0x6e05('0x2b')],'type':_0x247cf6[_0x6e05('0x24')],'unmanaged':_0x247cf6[_0x6e05('0x2c')],'abandoned':_0x247cf6[_0x6e05('0x2d')],'waiting':_0x247cf6[_0x6e05('0x2e')],'loggedInDb':_0x247cf6['loggedInDb'],'dialActive':_0x247cf6[_0x6e05('0x2f')],'dialMethod':_0x247cf6[_0x6e05('0x30')],'dialOriginateCallerIdName':_0x247cf6['dialOriginateCallerIdName'],'dialOriginateCallerIdNumber':_0x247cf6[_0x6e05('0x31')],'dialOriginateTimeout':_0x247cf6[_0x6e05('0x32')],'dialPrefix':_0x247cf6['dialPrefix'],'outboundAnswerAgiCallsDay':_0x247cf6['outboundAnswerAgiCallsDay'],'outboundAnswerCallsDay':_0x247cf6[_0x6e05('0x33')],'outboundBlacklistCallsDay':_0x247cf6['outboundBlacklistCallsDay'],'outboundBusyCallsDay':_0x247cf6[_0x6e05('0x34')],'outboundCongestionCallsDay':_0x247cf6[_0x6e05('0x35')],'outboundDropCallsDayACS':_0x247cf6['outboundDropCallsDayACS'],'outboundDropCallsDayCallersExit':_0x247cf6['outboundDropCallsDayCallersExit'],'outboundDropCallsDayTimeout':_0x247cf6[_0x6e05('0x36')],'outboundNoAnswerCallsDay':_0x247cf6[_0x6e05('0x37')],'outboundNoSuchCallsDay':_0x247cf6[_0x6e05('0x38')],'outboundOriginateFailureCallsDay':_0x247cf6[_0x6e05('0x39')],'outboundReCallsDay':_0x247cf6['outboundReCallsDay'],'outboundRejectCallsDay':_0x247cf6[_0x6e05('0x3a')],'outboundUnknownCallsDay':_0x247cf6[_0x6e05('0x3b')],'outboundAbandonedCallsDay':_0x247cf6[_0x6e05('0x3c')],'predictiveIntervalAnsweredCalls':_0x247cf6['predictiveIntervalAnsweredCalls'],'predictiveIntervalAvgHoldtime':_0x247cf6[_0x6e05('0x3d')],'predictiveIntervalAvgTalktime':_0x247cf6['predictiveIntervalAvgTalktime'],'predictiveIntervalDroppedCallsCallersExit':_0x247cf6['predictiveIntervalDroppedCallsCallersExit'],'predictiveIntervalDroppedCallsTimeout':_0x247cf6['predictiveIntervalDroppedCallsTimeout'],'predictiveIntervalErlangCalls':_0x247cf6[_0x6e05('0x3e')],'predictiveIntervalErlangCallsDroppedCalls':_0x247cf6[_0x6e05('0x3f')],'predictiveIntervalHitRate':_0x247cf6[_0x6e05('0x40')],'predictiveIntervalMultiplicativeFactor':_0x247cf6[_0x6e05('0x41')],'predictiveIntervalPauses':_0x247cf6[_0x6e05('0x42')],'predictiveIntervalAvailable':_0x247cf6[_0x6e05('0x43')],'predictiveIntervalTotalCalls':_0x247cf6[_0x6e05('0x44')],'message':_0x247cf6['message'],'originated':_0x247cf6[_0x6e05('0x45')],'erlangCalls':_0x247cf6['erlangCalls'],'erlangCallToSecond':_0x247cf6[_0x6e05('0x46')],'erlangAbandonmentRate':_0x247cf6['erlangAbandonmentRate'],'erlangBusyFactor':_0x247cf6[_0x6e05('0x47')],'startPredictive':_0x247cf6['startPredictive'],'startProgressive':_0x247cf6[_0x6e05('0x48')]};if(_0x247cf6['Trunk']){_0x1438a6[_0x6e05('0x49')]={'id':_0x247cf6['Trunk']['id'],'name':_0x247cf6[_0x6e05('0x49')][_0x6e05('0x4a')],'active':_0x247cf6[_0x6e05('0x49')][_0x6e05('0x4b')],'callerid':_0x247cf6[_0x6e05('0x49')][_0x6e05('0x4c')]};}if(_0x247cf6['Interval']){_0x1438a6[_0x6e05('0x4d')]={'id':_0x247cf6[_0x6e05('0x4d')]['id'],'name':_0x247cf6[_0x6e05('0x4d')][_0x6e05('0x4a')]};}var _0x50a7f6=md5(JSON['stringify'](_0x1438a6));if(_0x247cf6[_0x6e05('0x4e')]!==_0x50a7f6){_0x247cf6['md5']=_0x50a7f6;emit(util[_0x6e05('0x4f')](_0x6e05('0x50'),_0x1438a6[_0x6e05('0x4a')]),_0x6e05('0x51'),_0x1438a6);}}}function emitVoiceQueueChannelRemove(_0x4ade51){logger[_0x6e05('0x52')]('[DEBUG]\x20Emit\x20voice_queue_channel:remove\x20event',JSON['stringify'](_0x4ade51));emit(util[_0x6e05('0x4f')]('voice:queue:%s',_0x4ade51[_0x6e05('0x4a')]),_0x6e05('0x53'),_0x4ade51);this[_0x6e05('0x23')](_0x6e05('0x54'),_0x4ade51);}function notSendMessagesQueue(_0x446a53){if(_0x446a53['sendMessageOneNotActive']){if(_0x446a53[_0x6e05('0x45')]===0x0&&_0x446a53['pTalking']===0x0){_0x446a53[_0x6e05('0x55')]=![];_0x446a53[_0x6e05('0x27')]=0x0;_0x446a53['paused']=0x0;_0x446a53[_0x6e05('0x56')]=_0x6e05('0x57');ut[_0x6e05('0x58')](_0x6e05('0x59'),_0x446a53['name']+'\x20is\x20not\x20active');}else{_0x446a53[_0x6e05('0x56')]=_0x6e05('0x5a');ut[_0x6e05('0x58')](_0x6e05('0x59'),_0x446a53[_0x6e05('0x4a')]+'\x20is\x20disactive');}emitCampaignPreview(_0x446a53);}}Preview[_0x6e05('0x5b')]['loopCampaigns']=function(){var _0x500500=this;setInterval(function(){_0x500500['syncCampaigns']();},0x7cf);};Preview['prototype'][_0x6e05('0x5c')]=function(){var _0x562dd8=this['campaignsPreview'];this[_0x6e05('0x16')]+=0x1;for(var _0x32a8fb in _0x562dd8){if(_0x562dd8[_0x6e05('0x5d')](_0x32a8fb)&&(_0x562dd8[_0x32a8fb][_0x6e05('0x30')]==='preview'||_0x562dd8[_0x32a8fb][_0x6e05('0x30')]==='booked')&&_0x562dd8[_0x32a8fb][_0x6e05('0x24')]==='outbound'){if(this[_0x6e05('0x16')]>0x7){this['clockClearZombieChannels']=0x0;this[_0x6e05('0x5e')]();}}if(_0x562dd8['hasOwnProperty'](_0x32a8fb)&&_0x562dd8[_0x32a8fb][_0x6e05('0x30')]===_0x6e05('0x5')&&_0x562dd8[_0x32a8fb][_0x6e05('0x24')]==='outbound'){if(_0x562dd8[_0x32a8fb]['dialActive']){this[_0x6e05('0x5f')](_0x562dd8[_0x32a8fb]);this[_0x6e05('0x60')](_0x562dd8[_0x32a8fb]);}else{notSendMessagesQueue(_0x562dd8[_0x32a8fb]);}}}};Preview['prototype'][_0x6e05('0x61')]=function(_0x393bc2){var _0x44c874=this;this[_0x6e05('0x10')][_0x6e05('0xd')](function(){if(!_[_0x6e05('0x62')](_0x44c874[_0x6e05('0x14')][_0x393bc2])){loggerAction[_0x6e05('0x52')](_0x6e05('0x63'),_0x393bc2,_0x6e05('0x64'),_0x44c874[_0x6e05('0x14')][_0x393bc2][_0x6e05('0x65')],_0x6e05('0x66'),JSON[_0x6e05('0x67')](_0x44c874[_0x6e05('0x11')][_0x44c874[_0x6e05('0x14')][_0x393bc2]['queue']][_0x6e05('0x45')]),_0x6e05('0x68'),JSON[_0x6e05('0x67')](_0x44c874[_0x6e05('0x11')][_0x44c874['actions'][_0x393bc2]['queue']][_0x6e05('0x69')]),JSON['stringify'](_0x44c874[_0x6e05('0x14')][_0x393bc2][_0x6e05('0x6a')]),JSON[_0x6e05('0x67')](_[_0x6e05('0x6b')](_0x44c874['actions'][_0x393bc2],[_0x6e05('0x6c'),_0x6e05('0x6d'),_0x6e05('0x6e'),_0x6e05('0x6f')])));return ami[_0x6e05('0x70')]({'action':'status','channel':_0x44c874[_0x6e05('0x14')][_0x393bc2][_0x6e05('0x71')]})['catch'](function(_0x2b97e6){if(_0x2b97e6[_0x6e05('0x56')]===_0x6e05('0x72')){setTimeout(function(){if(_0x44c874[_0x6e05('0x14')][_0x393bc2]){ut[_0x6e05('0x73')](_0x44c874['campaignsPreview'][_0x44c874[_0x6e05('0x14')][_0x393bc2][_0x6e05('0x65')]],_0x6e05('0x74'));if(_0x44c874[_0x6e05('0x14')][_0x393bc2][_0x6e05('0x6a')]===!![]){ut['decrementTalkink'](_0x44c874[_0x6e05('0x11')][_0x44c874[_0x6e05('0x14')][_0x393bc2]['queue']],_0x6e05('0x74'));ut[_0x6e05('0x75')](_0x6e05('0x76')+_0x393bc2,_0x44c874['actions'][_0x393bc2][_0x6e05('0x65')]);}ut[_0x6e05('0x75')](_0x6e05('0x77')+_0x393bc2,_0x44c874[_0x6e05('0x14')][_0x393bc2][_0x6e05('0x65')]);delete _0x44c874['actions'][_0x393bc2];}},0x2328);}});}});};Preview['prototype'][_0x6e05('0x5e')]=function(){var _0xac58bd=this;loggerAction['info'](_0x6e05('0x78'),_['size'](this[_0x6e05('0x14')]));for(var _0x5d1699 in this[_0x6e05('0x14')]){if(_0xac58bd[_0x6e05('0x14')][_0x6e05('0x5d')](_0x5d1699)){_0xac58bd['clearZombieChannel'](_0x5d1699);}}};Preview[_0x6e05('0x5b')][_0x6e05('0x60')]=function(_0x2efcb5){var _0x2699d6=this;rpcDb[_0x6e05('0x79')](_0x2efcb5['id'],ut[_0x6e05('0x7a')](this[_0x6e05('0x15')]))[_0x6e05('0x7b')](function(_0x363e36){if(!_['isNil'](_0x363e36)){for(var _0x60532f=0x0;_0x60532f<_0x363e36[_0x6e05('0x7c')];_0x60532f+=0x1){if(ut[_0x6e05('0x7d')](_0x363e36[_0x60532f]['scheduledat'])<_0x2efcb5[_0x6e05('0x7e')]*0x3c){if(_0x363e36[_0x60532f][_0x6e05('0x7f')]&&!_0x363e36[_0x60532f]['Agent'][_0x6e05('0x80')]){_0x2699d6['run'](_0x363e36[_0x60532f]['id'])[_0x6e05('0x7b')](ut[_0x6e05('0x81')](_0x6e05('0x82')))['catch'](ut[_0x6e05('0x81')](_0x6e05('0x82')));}else{rpcDb['disableContact'](_0x363e36[_0x60532f]['id']);}}else{var _0x3d2d58=new Action(_0x363e36[_0x60532f],_0x2efcb5);_0x3d2d58[_0x6e05('0x83')]=moment()[_0x6e05('0x4f')]('YYYY-MM-DD\x20HH:mm:ss');_0x2efcb5[_0x6e05('0x84')]+=0x1;ut['logCustomer'](_0x3d2d58,0x17,_0x6e05('0x85'));if(_0x2efcb5[_0x6e05('0x86')]){rpcDb[_0x6e05('0x87')](ut[_0x6e05('0x88')](_0x363e36[_0x60532f]));rpcDb[_0x6e05('0x89')](_0x3d2d58,_0x6e05('0x8a'));}else{ut[_0x6e05('0x8b')](_0x3d2d58,0x16,_0x6e05('0x8c'));rpcDb['createCustomerHistory'](_0x3d2d58,_0x6e05('0x8d'));rpcDb[_0x6e05('0x8e')](_0x3d2d58,_0x6e05('0x8d'));}}}}})[_0x6e05('0x8f')](ut['logger2'](_0x6e05('0x90')));};Preview[_0x6e05('0x5b')][_0x6e05('0x5f')]=function(_0x6e5d80){_0x6e5d80[_0x6e05('0x55')]=!![];if(ut[_0x6e05('0x91')](_0x6e5d80[_0x6e05('0x92')])){_0x6e5d80[_0x6e05('0x56')]='AGENTS_NOT_LOGGED';}else if(!ut[_0x6e05('0x93')](_0x6e5d80['dialActive'])){_0x6e5d80[_0x6e05('0x56')]=_0x6e05('0x57');}else if(!this['isTrunkReachable'](_0x6e5d80[_0x6e05('0x49')])){if(!this['isTrunkReachable'](_0x6e5d80[_0x6e05('0x94')])){_0x6e5d80[_0x6e05('0x56')]=_0x6e05('0x95');}else{_0x6e5d80[_0x6e05('0x56')]=_0x6e05('0x96');}}else{_0x6e5d80[_0x6e05('0x56')]=_0x6e05('0x96');}emitCampaignPreview(_0x6e5d80);};Preview[_0x6e05('0x5b')][_0x6e05('0x97')]=function(_0x2d275a,_0x3d0b56,_0x5c8bd5){var _0x2b5c2c=this;var _0x586374=this[_0x6e05('0x14')][_0x3d0b56];var _0x3238ca=this[_0x6e05('0x11')][_0x586374[_0x6e05('0x65')]];var _0x1cb629;if(_0x3238ca){switch(_0x5c8bd5){case'1':_0x3238ca[_0x6e05('0x38')]+=0x1;_0x586374[_0x6e05('0x98')]+=0x1;_0x586374[_0x6e05('0x99')]=ut[_0x6e05('0x9a')](_0x586374);ut['logCustomer'](_0x586374,0x0,_0x6e05('0x9b'));ami[_0x6e05('0x23')](_0x6e05('0x9c'),ut[_0x6e05('0x9d')](_0x586374,_0x6e05('0x9e')));rpcDb[_0x6e05('0x89')](_0x586374,_0x6e05('0x9f'));if(ut[_0x6e05('0x9a')](_0x586374)>=_0x3238ca[_0x6e05('0xa0')]){_0x1cb629=ut[_0x6e05('0xa1')](_0x586374,0xf,_0x6e05('0xa2'));rpcDb[_0x6e05('0x8e')](_0x1cb629,_0x6e05('0xa3'));}else{if(_0x586374[_0x6e05('0x98')]>=_0x3238ca[_0x6e05('0xa4')]){rpcDb[_0x6e05('0x8e')](_0x586374,_0x6e05('0xa3'));}else{rpcDb[_0x6e05('0xa5')](ut[_0x6e05('0xa6')](_0x586374,'countnosuchnumberretry',_0x3238ca[_0x6e05('0xa7')]),_0x586374[_0x6e05('0xa8')],_0x586374['activeContact']);}}delete this[_0x6e05('0x14')][_0x2d275a['linkedid']];break;case'ANSWER':var _0x4b90ab=moment()[_0x6e05('0x4f')](_0x6e05('0xa9'));_0x586374[_0x6e05('0xaa')]=_0x4b90ab;_0x586374[_0x6e05('0xab')]=_0x4b90ab;_0x586374['dialAnswer']=!![];_0x3238ca['pTalking']+=0x1;logger[_0x6e05('0x52')](_0x6e05('0xac'),_0x586374[_0x6e05('0xad')],_0x6e05('0xae'),_0x3238ca[_0x6e05('0x4a')],_0x6e05('0x68'),_0x3238ca['pTalking']);ami['emit']('custom:agentconnect',ut[_0x6e05('0x9d')](_0x586374,_0x6e05('0xaf'),this[_0x6e05('0x11')][_0x586374[_0x6e05('0x65')]]));if(_0x3238ca[_0x6e05('0xb0')]){ami[_0x6e05('0x23')]('custom:agentConnectPreview',ut[_0x6e05('0xb1')](_0x586374));}break;case'16':ami['emit']('custom:agentcomplete',ut['buildObj'](_0x586374,_0x6e05('0xb2'),this[_0x6e05('0x11')][_0x586374[_0x6e05('0x65')]]));emitVoiceQueueChannelRemove(ut[_0x6e05('0x9d')](_0x586374,_0x6e05('0xb2')));_0x3238ca[_0x6e05('0x33')]+=0x1;_0x3238ca[_0x6e05('0x2b')]+=0x1;_0x3238ca[_0x6e05('0x26')]+=0x1;ut[_0x6e05('0xb3')](_0x3238ca,_0x6e05('0xb4'));_0x586374[_0x6e05('0x99')]=ut['totalGlobal'](_0x586374);ut['logCustomer'](_0x586374,0x4,'Answer');rpcDb[_0x6e05('0x89')](_0x586374,_0x6e05('0xb5'));rpcDb['createCustomerFinal'](_0x586374,_0x6e05('0xb6'));rpcDb[_0x6e05('0xb7')](_0x586374);_0x3238ca['sumDuration']+=_0x586374[_0x6e05('0xb8')];_0x3238ca[_0x6e05('0x28')]+=_0x586374[_0x6e05('0xb8')];logger['info']('[syncHangup][talking][decrement]',_0x586374[_0x6e05('0xad')],_0x6e05('0xae'),_0x3238ca[_0x6e05('0x4a')],'pTalking:\x20',_0x3238ca['pTalking']);delete this[_0x6e05('0x14')][_0x2d275a['linkedid']];break;case _0x6e05('0xb9'):_0x3238ca['outboundBusyCallsDay']+=0x1;_0x586374['countbusyretry']+=0x1;_0x586374['countglobal']=ut[_0x6e05('0x9a')](_0x586374);ut[_0x6e05('0x8b')](_0x586374,0x5,_0x6e05('0xba'));ami[_0x6e05('0x23')](_0x6e05('0xbb'),ut[_0x6e05('0x9d')](_0x586374,'busy'));rpcDb[_0x6e05('0x89')](_0x586374,_0x6e05('0xbc'));if(ut[_0x6e05('0x9a')](_0x586374)>=_0x3238ca[_0x6e05('0xa0')]){_0x1cb629=ut['cloneAction'](_0x586374,0xf,_0x6e05('0xa2'));rpcDb['createCustomerFinal'](_0x1cb629,_0x6e05('0xbd'));}else{if(_0x586374[_0x6e05('0xbe')]>=_0x3238ca[_0x6e05('0xbf')]){rpcDb['createCustomerFinal'](_0x586374,_0x6e05('0xbc'));}else{rpcDb[_0x6e05('0xa5')](ut[_0x6e05('0xa6')](_0x586374,_0x6e05('0xbe'),_0x3238ca[_0x6e05('0xc0')]),_0x586374['unlockAgent'],_0x586374[_0x6e05('0xc1')]);}}break;case _0x6e05('0xc2'):_0x3238ca[_0x6e05('0x37')]+=0x1;_0x586374['countnoanswerretry']+=0x1;_0x586374[_0x6e05('0x99')]=ut['totalGlobal'](_0x586374);ut[_0x6e05('0x8b')](_0x586374,0x3,'NoAnswer');ami[_0x6e05('0x23')]('custom:agentnoanswer',ut[_0x6e05('0x9d')](_0x586374,_0x6e05('0xc3')));rpcDb[_0x6e05('0x89')](_0x586374,_0x6e05('0xc4'));if(ut[_0x6e05('0x9a')](_0x586374)>=_0x3238ca[_0x6e05('0xa0')]){_0x1cb629=ut[_0x6e05('0xa1')](_0x586374,0xf,_0x6e05('0xa2'));rpcDb[_0x6e05('0x8e')](_0x1cb629,_0x6e05('0xc5'));}else{if(_0x586374[_0x6e05('0xc6')]>=_0x3238ca[_0x6e05('0xc7')]){rpcDb[_0x6e05('0x8e')](_0x586374,_0x6e05('0xc4'));}else{rpcDb[_0x6e05('0xa5')](ut[_0x6e05('0xa6')](_0x586374,'countnoanswerretry',_0x3238ca[_0x6e05('0xc8')]),_0x586374['unlockAgent'],_0x586374['activeContact']);}}break;case _0x6e05('0xc9'):_0x3238ca[_0x6e05('0x35')]+=0x1;_0x586374[_0x6e05('0xca')]+=0x1;_0x586374[_0x6e05('0x99')]=ut[_0x6e05('0x9a')](_0x586374);ut[_0x6e05('0x8b')](_0x586374,0x8,_0x6e05('0xcb'));ami[_0x6e05('0x23')](_0x6e05('0xcc'),ut[_0x6e05('0x9d')](_0x586374,_0x6e05('0xcd')));rpcDb[_0x6e05('0x89')](_0x586374,_0x6e05('0xce'));if(ut['totalGlobal'](_0x586374)>=_0x3238ca['dialGlobalMaxRetry']){_0x1cb629=ut[_0x6e05('0xa1')](_0x586374,0xf,_0x6e05('0xa2'));rpcDb[_0x6e05('0x8e')](_0x1cb629,_0x6e05('0xcf'));}else{if(_0x586374[_0x6e05('0xca')]>=_0x3238ca['dialCongestionMaxRetry']){rpcDb['createCustomerFinal'](_0x586374,_0x6e05('0xce'));}else{rpcDb[_0x6e05('0xa5')](ut['scheduledAt'](_0x586374,_0x6e05('0xca'),_0x3238ca[_0x6e05('0xc0')]),_0x586374[_0x6e05('0xa8')],_0x586374[_0x6e05('0xc1')]);}}break;case _0x6e05('0xd0'):_0x3238ca[_0x6e05('0x3a')]+=0x1;_0x586374[_0x6e05('0xd1')]+=0x1;_0x586374[_0x6e05('0x99')]=ut[_0x6e05('0x9a')](_0x586374);ut[_0x6e05('0x8b')](_0x586374,0x14,_0x6e05('0xd2'));ami[_0x6e05('0x23')]('custom:agentreject',ut[_0x6e05('0x9d')](_0x586374,_0x6e05('0xd3')));rpcDb['createCustomerHistory'](_0x586374,_0x6e05('0xd4'));if(ut[_0x6e05('0x9a')](_0x586374)>=_0x3238ca[_0x6e05('0xa0')]){_0x1cb629=ut[_0x6e05('0xa1')](_0x586374,0x14,_0x6e05('0xd2'));rpcDb[_0x6e05('0x8e')](_0x1cb629,'[callProgressDetectingCustomer][logAgentReject]');}else{if(_0x586374[_0x6e05('0xd1')]>=_0x3238ca[_0x6e05('0xd5')]){rpcDb['createCustomerFinal'](_0x586374,_0x6e05('0xd6'));}else{rpcDb[_0x6e05('0xa5')](ut[_0x6e05('0xa6')](_0x586374,_0x6e05('0xd1'),_0x3238ca[_0x6e05('0xd7')]),_0x586374['unlockAgent'],_0x586374[_0x6e05('0xc1')]);}}break;case _0x6e05('0xd8'):_0x3238ca['outboundAbandonedCallsDay']+=0x1;_0x586374[_0x6e05('0xd9')]+=0x1;_0x586374[_0x6e05('0x99')]=ut['totalGlobal'](_0x586374);ut[_0x6e05('0x8b')](_0x586374,0xb,'Abandoned');rpcDb[_0x6e05('0x89')](_0x586374,_0x6e05('0xda'));if(ut['totalGlobal'](_0x586374)>=_0x3238ca[_0x6e05('0xa0')]){_0x1cb629=ut[_0x6e05('0xa1')](_0x586374,0xf,_0x6e05('0xa2'));rpcDb[_0x6e05('0x8e')](_0x1cb629,_0x6e05('0xda'));}else{if(_0x586374[_0x6e05('0xdb')]>=_0x3238ca['dialAbandonedMaxRety']){rpcDb[_0x6e05('0x8e')](_0x586374,_0x6e05('0xda'));}else{rpcDb[_0x6e05('0xa5')](ut[_0x6e05('0xa6')](_0x586374,_0x6e05('0xd9'),_0x3238ca['dialAbandonedRetryFrequency']),_0x586374[_0x6e05('0xa8')],_0x586374[_0x6e05('0xc1')]);}}break;default:if(_0x586374['dialAnswer']){ut[_0x6e05('0xb3')](_0x3238ca,_0x6e05('0xdc'));ut[_0x6e05('0x75')](_0x6e05('0xdd')+_0x3238ca['name'],_0x2d275a);}_0x3238ca['outboundUnknownCallsDay']+=0x1;_0x586374[_0x6e05('0x99')]=ut[_0x6e05('0x9a')](_0x586374);ut[_0x6e05('0x8b')](_0x586374,0xc,_0x2d275a[_0x6e05('0xde')]||_0x2d275a[_0x6e05('0xdf')]);rpcDb[_0x6e05('0x89')](_0x586374,_0x6e05('0xe0'));if(ut[_0x6e05('0x9a')](_0x586374)>=_0x3238ca[_0x6e05('0xa0')]){_0x1cb629=ut['cloneAction'](_0x586374,0xf,_0x6e05('0xa2'));rpcDb[_0x6e05('0x8e')](_0x1cb629,_0x6e05('0xe1'));}else{rpcDb['createCustomerFinal'](_0x586374,'[callProgressDetectingCustomer][logUnknownGlobal]');}de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