ac5aca5450bafc3f7757b2fb4ce4833135ec9a40
[motion2.git] / server / services / ami / preview / index.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 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redictiveIntervalHitRate','predictiveIntervalPauses','predictiveIntervalTotalCalls','message','originated','erlangCalls','erlangCallToSecond','erlangAbandonmentRate','startPredictive','startProgressive','Trunk','active','callerid','Interval','stringify','format','[DEBUG]\x20Emit\x20voice_queue_channel:remove\x20event','emit','voice_queue_presence:remove','sendMessageOneNotActive','NOT_ACTIVE','[CampaignPreview]\x20Campaign\x20Queue:\x20','\x20is\x20not\x20active','IS_DISACTIVED','logger','\x20is\x20disactive','prototype','syncCampaigns','hasOwnProperty','dialMethod','booked','clearZombieChannels','dialActive','setMessage','dialPreviewAutoRecallMe','recallMe','clearZombieChannel','sequence','isNil','info','[clearZombieChannels][talking]','Queue','queue','pTalking:\x20','dialAnswer','contactId','UserId','VoiceQueueId','ListId','Action','status','channel','catch','No\x20such\x20channel','updateOriginated','[clearZombieChannel]','loggerError','[Dialer][checkChannel][pTalking][Preview]','[action]','size','getContactRecallMe','agentReadyId','then','length','getDiff','scheduledat','dialRecallMeTimeout','Agent','voicePause','run','logger2','[RecallMe]','disableContact','starttime','RecallInQueue','createBody','createCustomerHistory','logCustomer','RecallFailedTimeout','createCustomerFinal','[HistoryRecallClose]','[getContactRecallMe]','IsNotLoggedIn','loggedIn','AGENTS_NOT_LOGGED','isActive','isTrunkReachable','TrunkBackup','ACTIVE','callProgressDetectingCustomer','countnosuchnumberretry','countglobal','totalGlobal','NoSuchNumber','custom:agentnosuchnumber','buildObj','nosuchnumber','[callProgressDetectingCustomer][logNoSuch]','dialGlobalMaxRetry','cloneAction','[callProgressDetectingCustomer][logNoSuchGlobal]','rescheduleContact','unlockAgent'];(function(_0x1cf07d,_0xc18775){var _0x13a204=function(_0xa0dc38){while(--_0xa0dc38){_0x1cf07d['push'](_0x1cf07d['shift']());}};_0x13a204(++_0xc18775);}(_0x17ba,0xab));var _0xa17b=function(_0x571416,_0x5666a8){_0x571416=_0x571416-0x0;var _0xd3c853=_0x17ba[_0x571416];return _0xd3c853;};'use strict';var util=require(_0xa17b('0x0'));var _=require(_0xa17b('0x1'));var BPromise=require('bluebird');var uuid=require(_0xa17b('0x2'));var moment=require(_0xa17b('0x3'));var md5=require(_0xa17b('0x4'));var Redis=require(_0xa17b('0x5'));var config=require(_0xa17b('0x6'));var logger=require(_0xa17b('0x7'))(_0xa17b('0x8'));var loggerAction=require(_0xa17b('0x7'))(_0xa17b('0x9'));var ami=require(_0xa17b('0xa'));var rpcDb=require(_0xa17b('0xb'));var Action=require(_0xa17b('0xc'));var ut=require(_0xa17b('0xd'));config[_0xa17b('0xe')]=_[_0xa17b('0xf')](config[_0xa17b('0xe')],{'host':_0xa17b('0x10'),'port':0x18eb});var io=require(_0xa17b('0x11'))(new Redis(config[_0xa17b('0xe')]));var Sequence=function(){};Sequence['prototype'][_0xa17b('0x12')]=function(_0x38b8f1){this[_0xa17b('0x13')]=this[_0xa17b('0x13')]?this[_0xa17b('0x13')][_0xa17b('0x14')](_0x38b8f1):_0x38b8f1();};function Preview(_0xc5ef2e){this['sequence']=new Sequence();this[_0xa17b('0x15')]=_0xc5ef2e[_0xa17b('0x16')];this[_0xa17b('0x17')]=_0xc5ef2e['trunks'];this[_0xa17b('0x18')]={};this[_0xa17b('0x19')]=_0xc5ef2e[_0xa17b('0x19')];this[_0xa17b('0x1a')]=0x0;ami['on']('originateresponse',this[_0xa17b('0x1b')]['bind'](this));ami['on'](_0xa17b('0x1c'),this[_0xa17b('0x1d')]['bind'](this));ami['on'](_0xa17b('0x1e'),this[_0xa17b('0x1f')][_0xa17b('0x20')](this));ami['on'](_0xa17b('0x21'),this['syncDialEnd'][_0xa17b('0x20')](this));ami['on']('newexten',this['syncNewExten']['bind'](this));ami['on'](_0xa17b('0x22'),this[_0xa17b('0x23')]['bind'](this));ami['on'](_0xa17b('0x24'),this[_0xa17b('0x25')][_0xa17b('0x20')](this));ami['on'](_0xa17b('0x26'),this[_0xa17b('0x27')][_0xa17b('0x20')](this));this[_0xa17b('0x28')](this['campaignsPreview']);}function emit(_0x610c2b,_0x3f409a,_0x45bd0c){io['to'](_0x610c2b)['emit'](_0x3f409a,_0x45bd0c);}function emitCampaignPreview(_0x44f7bc){if(_0x44f7bc[_0xa17b('0x29')]===_0xa17b('0x2a')){var _0xbbbb62={'id':_0x44f7bc['id'],'name':_0x44f7bc[_0xa17b('0x2b')],'strategy':_0x44f7bc[_0xa17b('0x2c')],'answered':_0x44f7bc['answered'],'available':_0x44f7bc[_0xa17b('0x2d')],'loggedIn':_0x44f7bc['loggedIn'],'pTalking':_0x44f7bc[_0xa17b('0x2e')],'sumBillable':_0x44f7bc[_0xa17b('0x2f')],'sumDuration':_0x44f7bc['sumDuration'],'sumHoldTime':_0x44f7bc['sumHoldTime']||0x0,'talking':_0x44f7bc[_0xa17b('0x30')],'total':_0x44f7bc[_0xa17b('0x31')],'type':_0x44f7bc[_0xa17b('0x29')],'unmanaged':_0x44f7bc[_0xa17b('0x32')],'abandoned':_0x44f7bc[_0xa17b('0x33')],'waiting':_0x44f7bc[_0xa17b('0x34')],'loggedInDb':_0x44f7bc['loggedInDb'],'dialActive':_0x44f7bc['dialActive'],'dialMethod':_0x44f7bc['dialMethod'],'dialOriginateCallerIdName':_0x44f7bc['dialOriginateCallerIdName'],'dialOriginateCallerIdNumber':_0x44f7bc[_0xa17b('0x35')],'dialOriginateTimeout':_0x44f7bc['dialOriginateTimeout'],'dialPrefix':_0x44f7bc[_0xa17b('0x36')],'outboundAnswerAgiCallsDay':_0x44f7bc['outboundAnswerAgiCallsDay'],'outboundAnswerCallsDay':_0x44f7bc[_0xa17b('0x37')],'outboundBlacklistCallsDay':_0x44f7bc[_0xa17b('0x38')],'outboundBusyCallsDay':_0x44f7bc[_0xa17b('0x39')],'outboundCongestionCallsDay':_0x44f7bc[_0xa17b('0x3a')],'outboundDropCallsDayACS':_0x44f7bc[_0xa17b('0x3b')],'outboundDropCallsDayCallersExit':_0x44f7bc[_0xa17b('0x3c')],'outboundDropCallsDayTimeout':_0x44f7bc[_0xa17b('0x3d')],'outboundNoAnswerCallsDay':_0x44f7bc[_0xa17b('0x3e')],'outboundNoSuchCallsDay':_0x44f7bc[_0xa17b('0x3f')],'outboundOriginateFailureCallsDay':_0x44f7bc[_0xa17b('0x40')],'outboundReCallsDay':_0x44f7bc[_0xa17b('0x41')],'outboundRejectCallsDay':_0x44f7bc['outboundRejectCallsDay'],'outboundUnknownCallsDay':_0x44f7bc['outboundUnknownCallsDay'],'outboundAbandonedCallsDay':_0x44f7bc['outboundAbandonedCallsDay'],'predictiveIntervalAnsweredCalls':_0x44f7bc[_0xa17b('0x42')],'predictiveIntervalAvgHoldtime':_0x44f7bc[_0xa17b('0x43')],'predictiveIntervalAvgTalktime':_0x44f7bc[_0xa17b('0x44')],'predictiveIntervalDroppedCallsCallersExit':_0x44f7bc[_0xa17b('0x45')],'predictiveIntervalDroppedCallsTimeout':_0x44f7bc[_0xa17b('0x46')],'predictiveIntervalErlangCalls':_0x44f7bc[_0xa17b('0x47')],'predictiveIntervalErlangCallsDroppedCalls':_0x44f7bc[_0xa17b('0x48')],'predictiveIntervalHitRate':_0x44f7bc[_0xa17b('0x49')],'predictiveIntervalMultiplicativeFactor':_0x44f7bc['predictiveIntervalMultiplicativeFactor'],'predictiveIntervalPauses':_0x44f7bc[_0xa17b('0x4a')],'predictiveIntervalAvailable':_0x44f7bc['predictiveIntervalAvailable'],'predictiveIntervalTotalCalls':_0x44f7bc[_0xa17b('0x4b')],'message':_0x44f7bc[_0xa17b('0x4c')],'originated':_0x44f7bc[_0xa17b('0x4d')],'erlangCalls':_0x44f7bc[_0xa17b('0x4e')],'erlangCallToSecond':_0x44f7bc[_0xa17b('0x4f')],'erlangAbandonmentRate':_0x44f7bc[_0xa17b('0x50')],'erlangBusyFactor':_0x44f7bc['erlangBusyFactor'],'startPredictive':_0x44f7bc[_0xa17b('0x51')],'startProgressive':_0x44f7bc[_0xa17b('0x52')]};if(_0x44f7bc[_0xa17b('0x53')]){_0xbbbb62[_0xa17b('0x53')]={'id':_0x44f7bc[_0xa17b('0x53')]['id'],'name':_0x44f7bc['Trunk'][_0xa17b('0x2b')],'active':_0x44f7bc['Trunk'][_0xa17b('0x54')],'callerid':_0x44f7bc['Trunk'][_0xa17b('0x55')]};}if(_0x44f7bc[_0xa17b('0x56')]){_0xbbbb62['Interval']={'id':_0x44f7bc[_0xa17b('0x56')]['id'],'name':_0x44f7bc[_0xa17b('0x56')]['name']};}var _0x2fb380=md5(JSON[_0xa17b('0x57')](_0xbbbb62));if(_0x44f7bc[_0xa17b('0x4')]!==_0x2fb380){_0x44f7bc[_0xa17b('0x4')]=_0x2fb380;emit(util[_0xa17b('0x58')]('voice:queue:%s',_0xbbbb62[_0xa17b('0x2b')]),'voice_queue:save',_0xbbbb62);}}}function emitVoiceQueueChannelRemove(_0x26786d){logger['info'](_0xa17b('0x59'),JSON['stringify'](_0x26786d));emit(util[_0xa17b('0x58')]('voice:queue:%s',_0x26786d[_0xa17b('0x2b')]),'voice_queue_channel:remove',_0x26786d);io[_0xa17b('0x5a')](_0xa17b('0x5b'),_0x26786d);}function notSendMessagesQueue(_0x5bfb5){if(_0x5bfb5[_0xa17b('0x5c')]){if(_0x5bfb5[_0xa17b('0x4d')]===0x0&&_0x5bfb5[_0xa17b('0x2e')]===0x0){_0x5bfb5[_0xa17b('0x5c')]=![];_0x5bfb5[_0xa17b('0x2d')]=0x0;_0x5bfb5['paused']=0x0;_0x5bfb5[_0xa17b('0x4c')]=_0xa17b('0x5d');ut['logger'](_0xa17b('0x5e'),_0x5bfb5[_0xa17b('0x2b')]+_0xa17b('0x5f'));}else{_0x5bfb5[_0xa17b('0x4c')]=_0xa17b('0x60');ut[_0xa17b('0x61')]('[CampaignPreview]\x20Campaign\x20Queue:\x20',_0x5bfb5[_0xa17b('0x2b')]+_0xa17b('0x62'));}emitCampaignPreview(_0x5bfb5);}}Preview[_0xa17b('0x63')]['loopCampaigns']=function(){var _0x54b65c=this;setInterval(function(){_0x54b65c['syncCampaigns']();},0x7cf);};Preview[_0xa17b('0x63')][_0xa17b('0x64')]=function(){var _0x3c2788=this[_0xa17b('0x15')];this[_0xa17b('0x1a')]+=0x1;for(var _0x315424 in _0x3c2788){if(_0x3c2788[_0xa17b('0x65')](_0x315424)&&(_0x3c2788[_0x315424][_0xa17b('0x66')]===_0xa17b('0x8')||_0x3c2788[_0x315424][_0xa17b('0x66')]===_0xa17b('0x67'))&&_0x3c2788[_0x315424][_0xa17b('0x29')]==='outbound'){if(this[_0xa17b('0x1a')]>0x7){this[_0xa17b('0x1a')]=0x0;this[_0xa17b('0x68')]();}}if(_0x3c2788[_0xa17b('0x65')](_0x315424)&&_0x3c2788[_0x315424][_0xa17b('0x66')]===_0xa17b('0x8')&&_0x3c2788[_0x315424]['type']===_0xa17b('0x2a')){if(_0x3c2788[_0x315424][_0xa17b('0x69')]){this[_0xa17b('0x6a')](_0x3c2788[_0x315424]);if(_0x3c2788[_0x315424][_0xa17b('0x6b')])this[_0xa17b('0x6c')](_0x3c2788[_0x315424]);}else{notSendMessagesQueue(_0x3c2788[_0x315424]);}}}};Preview['prototype'][_0xa17b('0x6d')]=function(_0x21a61e){var _0x2b4831=this;this[_0xa17b('0x6e')]['enqueue'](function(){if(!_[_0xa17b('0x6f')](_0x2b4831[_0xa17b('0x18')][_0x21a61e])){loggerAction[_0xa17b('0x70')](_0xa17b('0x71'),_0x21a61e,_0xa17b('0x72'),_0x2b4831[_0xa17b('0x18')][_0x21a61e][_0xa17b('0x73')],'originated:\x20',JSON[_0xa17b('0x57')](_0x2b4831[_0xa17b('0x15')][_0x2b4831['actions'][_0x21a61e][_0xa17b('0x73')]][_0xa17b('0x4d')]),_0xa17b('0x74'),JSON['stringify'](_0x2b4831[_0xa17b('0x15')][_0x2b4831[_0xa17b('0x18')][_0x21a61e]['queue']][_0xa17b('0x2e')]),JSON[_0xa17b('0x57')](_0x2b4831['actions'][_0x21a61e][_0xa17b('0x75')]),JSON[_0xa17b('0x57')](_['pick'](_0x2b4831[_0xa17b('0x18')][_0x21a61e],[_0xa17b('0x76'),_0xa17b('0x77'),_0xa17b('0x78'),_0xa17b('0x79')])));return ami[_0xa17b('0x7a')]({'action':_0xa17b('0x7b'),'channel':_0x2b4831['actions'][_0x21a61e][_0xa17b('0x7c')]})[_0xa17b('0x7d')](function(_0x620a4a){if(_0x620a4a[_0xa17b('0x4c')]===_0xa17b('0x7e')){setTimeout(function(){if(_0x2b4831[_0xa17b('0x18')][_0x21a61e]){ut[_0xa17b('0x7f')](_0x2b4831[_0xa17b('0x15')][_0x2b4831[_0xa17b('0x18')][_0x21a61e][_0xa17b('0x73')]],_0xa17b('0x80'));if(_0x2b4831[_0xa17b('0x18')][_0x21a61e][_0xa17b('0x75')]===!![]){ut['decrementTalkink'](_0x2b4831[_0xa17b('0x15')][_0x2b4831[_0xa17b('0x18')][_0x21a61e][_0xa17b('0x73')]],_0xa17b('0x80'));ut[_0xa17b('0x81')](_0xa17b('0x82')+_0x21a61e,_0x2b4831[_0xa17b('0x18')][_0x21a61e][_0xa17b('0x73')]);}ut[_0xa17b('0x81')]('[Dialer][checkChannel][Preview]'+_0x21a61e,_0x2b4831['actions'][_0x21a61e][_0xa17b('0x73')]);delete _0x2b4831[_0xa17b('0x18')][_0x21a61e];}},0x2328);}});}});};Preview['prototype']['clearZombieChannels']=function(){var _0x4adfbd=this;loggerAction[_0xa17b('0x70')](_0xa17b('0x83'),_[_0xa17b('0x84')](this[_0xa17b('0x18')]));for(var _0x301019 in this[_0xa17b('0x18')]){if(_0x4adfbd['actions']['hasOwnProperty'](_0x301019)){_0x4adfbd['clearZombieChannel'](_0x301019);}}};Preview['prototype']['recallMe']=function(_0x2a62e4){var _0x172479=this;rpcDb[_0xa17b('0x85')](_0x2a62e4['id'],ut[_0xa17b('0x86')](this[_0xa17b('0x19')]))[_0xa17b('0x87')](function(_0x3270a0){if(!_['isNil'](_0x3270a0)){for(var _0x3e739a=0x0;_0x3e739a<_0x3270a0[_0xa17b('0x88')];_0x3e739a+=0x1){if(ut[_0xa17b('0x89')](_0x3270a0[_0x3e739a][_0xa17b('0x8a')])<_0x2a62e4[_0xa17b('0x8b')]*0x3c){if(_0x3270a0[_0x3e739a][_0xa17b('0x8c')]&&!_0x3270a0[_0x3e739a][_0xa17b('0x8c')][_0xa17b('0x8d')]){_0x172479[_0xa17b('0x8e')](_0x3270a0[_0x3e739a]['id'])[_0xa17b('0x87')](ut[_0xa17b('0x8f')](_0xa17b('0x90')))['catch'](ut[_0xa17b('0x8f')]('[RecallMe]'));}else{rpcDb[_0xa17b('0x91')](_0x3270a0[_0x3e739a]['id']);}}else{var _0x290e04=new Action(_0x3270a0[_0x3e739a],_0x2a62e4);_0x290e04[_0xa17b('0x92')]=moment()[_0xa17b('0x58')]('YYYY-MM-DD\x20HH:mm:ss');_0x2a62e4[_0xa17b('0x41')]+=0x1;ut['logCustomer'](_0x290e04,0x17,_0xa17b('0x93'));if(_0x2a62e4['dialRecallInQueue']){rpcDb['rescheduleContactInQueue'](ut[_0xa17b('0x94')](_0x3270a0[_0x3e739a]));rpcDb[_0xa17b('0x95')](_0x290e04,'[HistoryDialRecallInQueue][historyCatch]');}else{ut[_0xa17b('0x96')](_0x290e04,0x16,_0xa17b('0x97'));rpcDb['createCustomerHistory'](_0x290e04,'[HistoryRecallClose]');rpcDb[_0xa17b('0x98')](_0x290e04,_0xa17b('0x99'));}}}}})['catch'](ut[_0xa17b('0x8f')](_0xa17b('0x9a')));};Preview['prototype'][_0xa17b('0x6a')]=function(_0x3ad933){_0x3ad933[_0xa17b('0x5c')]=!![];if(ut[_0xa17b('0x9b')](_0x3ad933[_0xa17b('0x9c')])){_0x3ad933['message']=_0xa17b('0x9d');}else if(!ut[_0xa17b('0x9e')](_0x3ad933[_0xa17b('0x69')])){_0x3ad933[_0xa17b('0x4c')]=_0xa17b('0x5d');}else if(!this[_0xa17b('0x9f')](_0x3ad933[_0xa17b('0x53')])){if(!this[_0xa17b('0x9f')](_0x3ad933[_0xa17b('0xa0')])){_0x3ad933[_0xa17b('0x4c')]='TRUNK_IS_NOT_REACHABLE';}else{_0x3ad933[_0xa17b('0x4c')]=_0xa17b('0xa1');}}else{_0x3ad933['message']='ACTIVE';}emitCampaignPreview(_0x3ad933);};Preview[_0xa17b('0x63')][_0xa17b('0xa2')]=function(_0x2d426a,_0x1b5f10,_0xa6a240){var _0x4d9716=this;var _0xf8ae5e=this[_0xa17b('0x18')][_0x1b5f10];var _0x42e548=this[_0xa17b('0x15')][_0xf8ae5e['queue']];var _0x29b023;if(_0x42e548){switch(_0xa6a240){case'1':_0x42e548['outboundNoSuchCallsDay']+=0x1;_0xf8ae5e[_0xa17b('0xa3')]+=0x1;_0xf8ae5e[_0xa17b('0xa4')]=ut[_0xa17b('0xa5')](_0xf8ae5e);ut[_0xa17b('0x96')](_0xf8ae5e,0x0,_0xa17b('0xa6'));ami['emit'](_0xa17b('0xa7'),ut[_0xa17b('0xa8')](_0xf8ae5e,_0xa17b('0xa9')));rpcDb[_0xa17b('0x95')](_0xf8ae5e,_0xa17b('0xaa'));if(ut['totalGlobal'](_0xf8ae5e)>=_0x42e548[_0xa17b('0xab')]){_0x29b023=ut[_0xa17b('0xac')](_0xf8ae5e,0xf,'Global');rpcDb[_0xa17b('0x98')](_0x29b023,_0xa17b('0xad'));}else{if(_0xf8ae5e['countnosuchnumberretry']>=_0x42e548['dialNoSuchNumberMaxRetry']){rpcDb[_0xa17b('0x98')](_0xf8ae5e,_0xa17b('0xad'));}else{rpcDb[_0xa17b('0xae')](ut['scheduledAt'](_0xf8ae5e,'countnosuchnumberretry',_0x42e548['dialNoSuchNumberRetryFrequency']),_0xf8ae5e[_0xa17b('0xaf')],_0xf8ae5e['activeContact']);}}delete this[_0xa17b('0x18')][_0x2d426a[_0xa17b('0xb0')]];break;case _0xa17b('0xb1'):var _0x42f7bc=moment()['format']('YYYY-MM-DD\x20HH:mm:ss');_0xf8ae5e['responsetime']=_0x42f7bc;_0xf8ae5e[_0xa17b('0xb2')]=_0x42f7bc;_0xf8ae5e[_0xa17b('0x75')]=!![];_0x42e548[_0xa17b('0x2e')]+=0x1;logger[_0xa17b('0x70')](_0xa17b('0xb3'),_0xf8ae5e[_0xa17b('0xb4')],_0xa17b('0xb5'),_0x42e548[_0xa17b('0x2b')],_0xa17b('0x74'),_0x42e548['pTalking']);ami[_0xa17b('0x5a')]('custom:agentconnect',ut[_0xa17b('0xa8')](_0xf8ae5e,'connect',this[_0xa17b('0x15')][_0xf8ae5e[_0xa17b('0x73')]]));if(_0x42e548[_0xa17b('0xb6')]){ami['emit'](_0xa17b('0xb7'),ut['buildAcw'](_0xf8ae5e));}break;case'16':ami[_0xa17b('0x5a')](_0xa17b('0xb8'),ut[_0xa17b('0xa8')](_0xf8ae5e,'complete',this[_0xa17b('0x15')][_0xf8ae5e[_0xa17b('0x73')]]));emitVoiceQueueChannelRemove(ut[_0xa17b('0xa8')](_0xf8ae5e,_0xa17b('0xb9')));_0x42e548[_0xa17b('0x37')]+=0x1;_0x42e548['total']+=0x1;_0x42e548[_0xa17b('0xba')]+=0x1;ut[_0xa17b('0xbb')](_0x42e548,_0xa17b('0xbc'));_0xf8ae5e[_0xa17b('0xa4')]=ut[_0xa17b('0xa5')](_0xf8ae5e);ut['logCustomer'](_0xf8ae5e,0x4,_0xa17b('0xbd'));rpcDb[_0xa17b('0x95')](_0xf8ae5e,_0xa17b('0xbe'));rpcDb['createCustomerFinal'](_0xf8ae5e,_0xa17b('0xbf'));rpcDb[_0xa17b('0xc0')](_0xf8ae5e);_0x42e548[_0xa17b('0xc1')]+=_0xf8ae5e[_0xa17b('0xc2')];_0x42e548[_0xa17b('0x2f')]+=_0xf8ae5e[_0xa17b('0xc2')];logger[_0xa17b('0x70')](_0xa17b('0xc3'),_0xf8ae5e[_0xa17b('0xb4')],_0xa17b('0xb5'),_0x42e548['name'],_0xa17b('0x74'),_0x42e548['pTalking']);delete this['actions'][_0x2d426a[_0xa17b('0xb0')]];break;case _0xa17b('0xc4'):_0x42e548[_0xa17b('0x39')]+=0x1;_0xf8ae5e['countbusyretry']+=0x1;_0xf8ae5e[_0xa17b('0xa4')]=ut[_0xa17b('0xa5')](_0xf8ae5e);ut[_0xa17b('0x96')](_0xf8ae5e,0x5,_0xa17b('0xc5'));ami[_0xa17b('0x5a')](_0xa17b('0xc6'),ut[_0xa17b('0xa8')](_0xf8ae5e,_0xa17b('0xc7')));rpcDb['createCustomerHistory'](_0xf8ae5e,'[callProgressDetectingCustomer][logBusy]');if(ut[_0xa17b('0xa5')](_0xf8ae5e)>=_0x42e548['dialGlobalMaxRetry']){_0x29b023=ut[_0xa17b('0xac')](_0xf8ae5e,0xf,'Global');rpcDb['createCustomerFinal'](_0x29b023,_0xa17b('0xc8'));}else{if(_0xf8ae5e['countbusyretry']>=_0x42e548[_0xa17b('0xc9')]){rpcDb[_0xa17b('0x98')](_0xf8ae5e,_0xa17b('0xca'));}else{rpcDb[_0xa17b('0xae')](ut[_0xa17b('0xcb')](_0xf8ae5e,_0xa17b('0xcc'),_0x42e548[_0xa17b('0xcd')]),_0xf8ae5e[_0xa17b('0xaf')],_0xf8ae5e[_0xa17b('0xce')]);}}break;case _0xa17b('0xcf'):_0x42e548[_0xa17b('0x3e')]+=0x1;_0xf8ae5e[_0xa17b('0xd0')]+=0x1;_0xf8ae5e[_0xa17b('0xa4')]=ut[_0xa17b('0xa5')](_0xf8ae5e);ut[_0xa17b('0x96')](_0xf8ae5e,0x3,_0xa17b('0xd1'));ami['emit']('custom:agentnoanswer',ut['buildObj'](_0xf8ae5e,_0xa17b('0xd2')));rpcDb['createCustomerHistory'](_0xf8ae5e,_0xa17b('0xd3'));if(ut[_0xa17b('0xa5')](_0xf8ae5e)>=_0x42e548['dialGlobalMaxRetry']){_0x29b023=ut[_0xa17b('0xac')](_0xf8ae5e,0xf,'Global');rpcDb[_0xa17b('0x98')](_0x29b023,_0xa17b('0xd4'));}else{if(_0xf8ae5e[_0xa17b('0xd0')]>=_0x42e548[_0xa17b('0xd5')]){rpcDb[_0xa17b('0x98')](_0xf8ae5e,'[callProgressDetectingCustomer][logNoAnswer]');}else{rpcDb['rescheduleContact'](ut[_0xa17b('0xcb')](_0xf8ae5e,_0xa17b('0xd0'),_0x42e548[_0xa17b('0xd6')]),_0xf8ae5e[_0xa17b('0xaf')],_0xf8ae5e[_0xa17b('0xce')]);}}break;case _0xa17b('0xd7'):_0x42e548[_0xa17b('0x3a')]+=0x1;_0xf8ae5e[_0xa17b('0xd8')]+=0x1;_0xf8ae5e[_0xa17b('0xa4')]=ut[_0xa17b('0xa5')](_0xf8ae5e);ut['logCustomer'](_0xf8ae5e,0x8,_0xa17b('0xd9'));ami[_0xa17b('0x5a')](_0xa17b('0xda'),ut['buildObj'](_0xf8ae5e,_0xa17b('0xdb')));rpcDb[_0xa17b('0x95')](_0xf8ae5e,'[callProgressDetectingCustomer][logCongestion]');if(ut[_0xa17b('0xa5')](_0xf8ae5e)>=_0x42e548[_0xa17b('0xab')]){_0x29b023=ut[_0xa17b('0xac')](_0xf8ae5e,0xf,_0xa17b('0xdc'));rpcDb[_0xa17b('0x98')](_0x29b023,_0xa17b('0xdd'));}else{if(_0xf8ae5e['countcongestionretry']>=_0x42e548[_0xa17b('0xde')]){rpcDb[_0xa17b('0x98')](_0xf8ae5e,'[callProgressDetectingCustomer][logCongestion]');}else{rpcDb[_0xa17b('0xae')](ut[_0xa17b('0xcb')](_0xf8ae5e,_0xa17b('0xd8'),_0x42e548[_0xa17b('0xcd')]),_0xf8ae5e[_0xa17b('0xaf')],_0xf8ae5e[_0xa17b('0xce')]);}}break;case _0xa17b('0xdf'):_0x42e548['outboundRejectCallsDay']+=0x1;_0xf8ae5e[_0xa17b('0xe0')]+=0x1;_0xf8ae5e[_0xa17b('0xa4')]=ut[_0xa17b('0xa5')](_0xf8ae5e);ut['logCustomer'](_0xf8ae5e,0x14,'AgentReject');ami[_0xa17b('0x5a')]('custom:agentreject',ut['buildObj'](_0xf8ae5e,'agentreject'));rpcDb[_0xa17b('0x95')](_0xf8ae5e,_0xa17b('0xe1'));if(ut[_0xa17b('0xa5')](_0xf8ae5e)>=_0x42e548[_0xa17b('0xab')]){_0x29b023=ut[_0xa17b('0xac')](_0xf8ae5e,0x14,'AgentReject');rpcDb[_0xa17b('0x98')](_0x29b023,_0xa17b('0xe2'));}else{if(_0xf8ae5e[_0xa17b('0xe0')]>=_0x42e548[_0xa17b('0xe3')]){rpcDb['createCustomerFinal'](_0xf8ae5e,_0xa17b('0xe2'));}else{rpcDb['rescheduleContact'](ut['scheduledAt'](_0xf8ae5e,'countagentrejectretry',_0x42e548[_0xa17b('0xe4')]),_0xf8ae5e['unlockAgent'],_0xf8ae5e[_0xa17b('0xce')]);}}break;case _0xa17b('0xe5'):_0x42e548['outboundAbandonedCallsDay']+=0x1;_0xf8ae5e[_0xa17b('0xe6')]+=0x1;_0xf8ae5e[_0xa17b('0xa4')]=ut['totalGlobal'](_0xf8ae5e);ut[_0xa17b('0x96')](_0xf8ae5e,0xb,'Abandoned');rpcDb[_0xa17b('0x95')](_0xf8ae5e,_0xa17b('0xe7'));if(ut[_0xa17b('0xa5')](_0xf8ae5e)>=_0x42e548[_0xa17b('0xab')]){_0x29b023=ut['cloneAction'](_0xf8ae5e,0xf,_0xa17b('0xdc'));rpcDb[_0xa17b('0x98')](_0x29b023,_0xa17b('0xe7'));}else{if(_0xf8ae5e[_0xa17b('0xe8')]>=_0x42e548['dialAbandonedMaxRety']){rpcDb[_0xa17b('0x98')](_0xf8ae5e,_0xa17b('0xe7'));}else{rpcDb['rescheduleContact'](ut[_0xa17b('0xcb')](_0xf8ae5e,_0xa17b('0xe6'),_0x42e548[_0xa17b('0xe9')]),_0xf8ae5e[_0xa17b('0xaf')],_0xf8ae5e['activeContact']);}}break;case'18':_0x42e548[_0xa17b('0xea')]+=0x1;_0xf8ae5e['countmachineretry']+=0x1;_0xf8ae5e[_0xa17b('0xa4')]=ut[_0xa17b('0xa5')](_0xf8ae5e);ut[_0xa17b('0x96')](_0xf8ae5e,0x12,_0x2d426a['cause-txt']||_0x2d426a[_0xa17b('0xeb')]);ami[_0xa17b('0x5a')](_0xa17b('0xec'),ut[_0xa17b('0xa8')](_0xf8ae5e,_0xa17b('0xed')));rpcDb[_0xa17b('0x95')](_0xf8ae5e,_0xa17b('0xee'));if(ut[_0xa17b('0xa5')](_0xf8ae5e)>=_0x42e548[_0xa17b('0xab')]){_0x29b023=ut['cloneAction'](_0xf8ae5e,0xf,_0xa17b('0xdc'));rpcDb[_0xa17b('0x98')](_0x29b023,_0xa17b('0xee'));}else{rpcDb[_0xa17b('0x98')](_0xf8ae5e,'[callProgressDetectingCustomer][hangupInAMD]');}delete this['actions'][_0x2d426a['linkedid']];break;case'19':_0x42e548[_0xa17b('0xea')]+=0x1;_0xf8ae5e['countglobal']=ut[_0xa17b('0xa5')](_0xf8ae5e);ut[_0xa17b('0x96')](_0xf8ae5e,0x13,_0x2d426a['cause-txt']||_0x2d426a[_0xa17b('0xeb')]);ami[_0xa17b('0x5a')](_0xa17b('0xec'),ut['buildObj'](_0xf8ae5e,_0xa17b('0xed')));rpcDb['createCustomerHistory'](_0xf8ae5e,'[callProgressDetectingCustomer][machine]');if(ut[_0xa17b('0xa5')](_0xf8ae5e)>=_0x42e548[_0xa17b('0xab')]){_0x29b023=ut[_0xa17b('0xac')](_0xf8ae5e,0xf,'Global');rpcDb[_0xa17b('0x98')](_0x29b023,_0xa17b('0xef'));}else{rpcDb[_0xa17b('0x98')](_0xf8ae5e,_0xa17b('0xef'));}delete this[_0xa17b('0x18')][_0x2d426a[_0xa17b('0xb0')]];break;default:if(_0xf8ae5e[_0xa17b('0x75')]){ut[_0xa17b('0xbb')](_0x42e548,'[default]');ut['loggerError']('[Dialer][decrementTalkink][no\x20Hangup][Preview]'+_0x42e548['name'],_0x2d426a);}_0x42e548['outboundUnknownCallsDay']+=0x1;_0xf8ae5e[_0xa17b('0xa4')]=ut[_0xa17b('0xa5')](_0xf8ae5e);ut['logCustomer'](_0xf8ae5e,0xc,_0x2d426a[_0xa17b('0xf0')]||_0x2d426a[_0xa17b('0xeb')]);rpcDb[_0xa17b('0x95')](_0xf8ae5e,_0xa17b('0xf1'));if(ut[_0xa17b('0xa5')](_0xf8ae5e)>=_0x42e548[_0xa17b('0xab')]){_0x29b023=ut[_0xa17b('0xac')](_0xf8ae5e,0xf,_0xa17b('0xdc'));rpcDb[_0xa17b('0x98')](_0x29b023,'[callProgressDetectingCustomer][logUnknownGlobal]');}else{rpcDb['createCustomerFinal'](_0xf8ae5e,_0xa17b('0xf2'));}delete this[_0xa17b('0x18')][_0x2d426a[_0xa17b('0xb0')]];}if(!(_0xf8ae5e[_0xa17b('0x75')]&&_0xa6a240==='16')){ut[_0xa17b('0x7f')](_0x42e548,_0xa17b('0xf3'));logger[_0xa17b('0x70')](_0xa17b('0xf4'),_0xf8ae5e[_0xa17b('0xb4')],_0xa17b('0xb5'),_0x42e548[_0xa17b('0x2b')],'originated:\x20',_0x42e548['originated']);}if(_0xa6a240!=='ANSWER'){delete this[_0xa17b('0x18')][_0x2d426a[_0xa17b('0xb0')]];delete this[_0xa17b('0x18')][_0x2d426a[_0xa17b('0xf5')]];}}};Preview['prototype'][_0xa17b('0xf6')]=function(_0x34fbb1,_0x48af6e,_0x19bb68){if(_[_0xa17b('0xf7')](_0x48af6e)&&_0xa17b('0xf8')!==typeof _0x48af6e){return;}if(_[_0xa17b('0xf7')](_0x19bb68)&&_0xa17b('0xf8')!==typeof _0x19bb68){return;}switch(_0x19bb68[_0xa17b('0xf9')]){case'0':ut[_0xa17b('0xfa')](_0x34fbb1,0x0,_0xa17b('0xa6'));rpcDb[_0xa17b('0xfb')](_0x34fbb1,_0xa17b('0xfc'));break;case'3':ut[_0xa17b('0xfa')](_0x34fbb1,0x3,_0xa17b('0xd1'));rpcDb[_0xa17b('0xfb')](_0x34fbb1,'[callProgressDetectingAgent][logNoAnswer]');break;case'5':ut['logAgent'](_0x34fbb1,0x5,_0xa17b('0xc5'));rpcDb[_0xa17b('0xfb')](_0x34fbb1,_0xa17b('0xfd'));break;case'8':ut[_0xa17b('0xfa')](_0x34fbb1,0x8,_0xa17b('0xd9'));rpcDb[_0xa17b('0xfb')](_0x34fbb1,_0xa17b('0xfe'));break;case'22':ut[_0xa17b('0xfa')](_0x34fbb1,0x16,_0xa17b('0xff'));rpcDb[_0xa17b('0xfb')](_0x34fbb1,'[callProgressDetectingAgent][logAnswerAGI]');break;default:ut[_0xa17b('0xfa')](_0x34fbb1,0xc,_0x19bb68[_0xa17b('0xf9')]);rpcDb['createAgentHistory'](_0x34fbb1,'[callProgressDetectingAgent][logCongestion]');}ut[_0xa17b('0x7f')](_0x48af6e,_0xa17b('0x100'));logger['info'](_0xa17b('0x101'),_0x34fbb1['uniqueid'],_0xa17b('0xb5'),_0x48af6e[_0xa17b('0x2b')],_0xa17b('0x102'),_0x48af6e['originated']);delete this[_0xa17b('0x18')][_0x34fbb1[_0xa17b('0xb4')]];};Preview[_0xa17b('0x63')][_0xa17b('0x103')]=function(_0x54df54,_0x25d725,_0x2ae453,_0x30345e,_0x43e061){var _0x1d1959=this;return new BPromise(function(_0x5565be,_0x49c273){if(_[_0xa17b('0x6f')](_0x25d725)||_[_0xa17b('0x6f')](_0x25d725[_0xa17b('0x104')])||_['isNil'](_0x25d725[_0xa17b('0x104')]['phone'])||_['isNil'](_0x25d725[_0xa17b('0x78')])){_0x49c273(ut[_0xa17b('0x4c')](_0xa17b('0x105'),_0x30345e,_0x43e061));return;}var _0x188f98=uuid['v4']();var _0x3c78b6=_0x1d1959['campaignsPreview'][_0x25d725[_0xa17b('0x72')]['name']];var _0x93e86e=_0x2ae453?_0x1d1959[_0xa17b('0x19')][_0x2ae453]['id']:undefined;_0x1d1959['actions'][_0x188f98]=new Action(_0x25d725,_0x3c78b6,_0x188f98,_0x2ae453,_0x93e86e);var _0x5cfb3c=_0x1d1959[_0xa17b('0x18')][_0x188f98];_0x5cfb3c[_0xa17b('0xaf')]=_0x30345e;_0x5cfb3c['activeContact']=_0x43e061;_0x5cfb3c[_0xa17b('0x106')]=_0x2ae453;if(_[_0xa17b('0x107')](_0x54df54)){_0x1d1959[_0xa17b('0x108')](_0x5cfb3c,_0x3c78b6,_0x25d725,_0x2ae453)['then'](function(_0x222227){logger[_0xa17b('0x70')](_0xa17b('0x109'),_0xa17b('0x10a')+_0x5cfb3c['queue']+_0xa17b('0x10b')+_0x5cfb3c['idContact'],JSON[_0xa17b('0x57')](_0x222227));ami[_0xa17b('0x5a')](_0xa17b('0x10c'),ut[_0xa17b('0xa8')](_0x5cfb3c,_0xa17b('0x10d'),_0x1d1959[_0xa17b('0x15')][_0x5cfb3c['queue']]));_0x5565be(ut[_0xa17b('0x4c')](_0xa17b('0x10e')));})[_0xa17b('0x7d')](function(_0x33acaf){ut[_0xa17b('0x61')](_0xa17b('0x10f'),_0x33acaf);_0x49c273(ut[_0xa17b('0x4c')](_0xa17b('0x110'),_0x30345e,_0x43e061));});}else{_0x3c78b6['outboundBlacklistCallsDay']+=0x1;ut[_0x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