Built motion from commit (unavailable).|2.4.18
[motion2.git] / server / services / ami / preview / index.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xab73=['hanguprequest','syncHangupRequest','dialend','newexten','varset','syncVarSet','syncAttendedTransfer','blindtransfer','syncBlindTransfer','loopCampaigns','emit','outbound','name','strategy','answered','pTalking','sumBillable','sumDuration','sumHoldTime','talking','type','waiting','loggedInDb','dialActive','dialMethod','dialOriginateCallerIdName','dialOriginateCallerIdNumber','dialPrefix','outboundAnswerAgiCallsDay','outboundBlacklistCallsDay','outboundBusyCallsDay','outboundDropCallsDayCallersExit','outboundDropCallsDayTimeout','outboundNoAnswerCallsDay','outboundOriginateFailureCallsDay','outboundReCallsDay','outboundRejectCallsDay','outboundUnknownCallsDay','predictiveIntervalAnsweredCalls','predictiveIntervalAvgHoldtime','predictiveIntervalAvgTalktime','predictiveIntervalDroppedCallsCallersExit','predictiveIntervalDroppedCallsTimeout','predictiveIntervalErlangCalls','predictiveIntervalErlangCallsDroppedCalls','predictiveIntervalHitRate','predictiveIntervalMultiplicativeFactor','predictiveIntervalPauses','predictiveIntervalAvailable','predictiveIntervalTotalCalls','originated','erlangCalls','erlangCallToSecond','erlangAbandonmentRate','erlangBusyFactor','startPredictive','startProgressive','Trunk','active','callerid','Interval','stringify','voice:queue:%s','voice_queue:save','info','[DEBUG]\x20Emit\x20voice_queue_channel:remove\x20event','format','voice_queue_channel:remove','sendMessageOneNotActive','paused','message','NOT_ACTIVE','[CampaignPreview]\x20Campaign\x20Queue:\x20','\x20is\x20not\x20active','IS_DISACTIVED','logger','\x20is\x20disactive','syncCampaigns','hasOwnProperty','preview','clearZombieChannels','setMessage','recallMe','clearZombieChannel','enqueue','Queue','queue','originated:\x20','pTalking:\x20','dialAnswer','pick','contactId','UserId','VoiceQueueId','ListId','Action','channel','updateOriginated','[clearZombieChannel]','decrementTalkink','loggerError','[Dialer][checkChannel][pTalking][Preview]','[Dialer][checkChannel][Preview]','[action]','getContactRecallMe','agentReadyId','isNil','length','scheduledat','Agent','voicePause','run','then','logger2','[RecallMe]','catch','disableContact','starttime','YYYY-MM-DD\x20HH:mm:ss','logCustomer','RecallInQueue','createBody','createCustomerHistory','RecallFailedTimeout','[HistoryRecallClose]','[getContactRecallMe]','IsNotLoggedIn','loggedIn','isTrunkReachable','TrunkBackup','TRUNK_IS_NOT_REACHABLE','ACTIVE','callProgressDetectingCustomer','outboundNoSuchCallsDay','countglobal','totalGlobal','NoSuchNumber','dialGlobalMaxRetry','cloneAction','createCustomerFinal','[callProgressDetectingCustomer][logNoSuchGlobal]','linkedid','ANSWER','responsetime','[syncHangup][talking][increment]','uniqueid','\x20Queue','acw','custom:agentConnectPreview','buildAcw','buildObj','complete','outboundAnswerCallsDay','total','[16]','Answer','[callProgressDetectingCustomer][logAnswer]','talktime','[syncHangup][talking][decrement]','BUSY','countbusyretry','Busy','Global','dialBusyMaxRetry','scheduledAt','unlockAgent','countnoanswerretry','[callProgressDetectingCustomer][logNoAnswer]','rescheduleContact','dialNoAnswerRetryFrequency','activeContact','CONGESTION','outboundCongestionCallsDay','countcongestionretry','Congestion','[callProgressDetectingCustomer][logCongestion]','[callProgressDetectingCustomer][logCongestionGlobal]','dialBusyRetryFrequency','CANCEL','AgentReject','[syncHangupRequest][logAgentReject]','unlockContact','idContact','[default]','dialstatus','[callProgressDetectingCustomer][logUnknown]','[callProgressDetectingCustomer][logUnknownGlobal]','[callProgressDetectingCustomer]','[originated][decrement][callProgressDetectingCustomer]','destlinkedid','callProgressDetectingAgent','isUndefined','object','logAgent','createAgentHistory','[callProgressDetectingAgent][logNoSuch]','NoAnswer','[callProgressDetectingAgent][logNoAnswer]','[callProgressDetectingAgent][logCongestion]','AnswerAGI','[callProgressDetectingAgent][logAnswerAGI]','reason','[callProgressDetectingAgent]','[originated][decrement][callProgressDetectingAgent]','checkInBlack','Contact','Contact\x20is\x20undefined','Queue:\x20','\x20IdHopper:\x20','custom:agentcalled','called','Calling','[Preview][execCall][failure]','Call\x20failed','createHistory','[Blacklist][error]','Contact\x20in\x20black\x20List','SIP/%s','status','unmonitored','execRun','unlock','recallme','validateContact','isValid','checkIsBlackList','Contact.phone','[Preview][checkIsBlackList]','Call\x20unsuccessful','[Preview][getContactPreview]','isEmpty','[Preview][validateContact][Empty\x20Contact]','[Preview][validateContact][Empty\x20Campaign]','Empty\x20Campaign','[Preview][validateContact][Trunk\x20not\x20work]','campaign\x20Name:\x20','\x20Trunk\x20is\x20not\x20active','\x20Trunk\x20Backup\x20is\x20not\x20active','Trunk\x20not\x20work','isActive','[Preview][validateContact][Campaign\x20Active]','\x20Not\x20Active','Is\x20Valid','execCall','SIP/%s/%s%s','dialCutDigit','phone','substring','trim','getCallerId','dialRandomLastDigitCallerIdNumber','getCallerIdRandom','extractCalleridName','extractCalleridNumber','addVariables','merge','toLowerVariables','variablesAction','[originated][increment]','OriginateError','[originateFailure][logOriginateFailure]','syncNewExten','lookAgent','logLookAgent','clone','isFailure','response','custom:agentringnoanswer','[callProgressDetectingAgent][logAnswer]','cause','statedesc','dialQueueProject','transfer','[syncHangup][talking][cause]','syncDialEnd','destuniqueid','addVariable','variables','filterKey','variable','keys','value','[syncVarSet][Preview]','inspect','transfertargetlinkedid','transfererlinkedid','exports','util','lodash','bluebird','uuid','moment','md5','ioredis','../../../config/logger','../ami','./rpcDb','./action','./util/util','redis','localhost','prototype','tail','sequence','campaignsPreview','voiceQueues','trunks','actions','agents','clockClearZombieChannels','originateresponse','syncOriginateResponse','bind','hangup','syncHangup'];(function(_0x5a0c4f,_0x44b3ad){var _0x5e2d52=function(_0x37397e){while(--_0x37397e){_0x5a0c4f['push'](_0x5a0c4f['shift']());}};_0x5e2d52(++_0x44b3ad);}(_0xab73,0x11f));var _0x3ab7=function(_0x87f123,_0x75fed0){_0x87f123=_0x87f123-0x0;var _0x38d958=_0xab73[_0x87f123];return _0x38d958;};'use strict';var util=require(_0x3ab7('0x0'));var _=require(_0x3ab7('0x1'));var BPromise=require(_0x3ab7('0x2'));var uuid=require(_0x3ab7('0x3'));var moment=require(_0x3ab7('0x4'));var md5=require(_0x3ab7('0x5'));var Redis=require(_0x3ab7('0x6'));var config=require('../../../config/environment');var logger=require(_0x3ab7('0x7'))('preview');var loggerAction=require(_0x3ab7('0x7'))('actionPreview');var ami=require(_0x3ab7('0x8'));var rpcDb=require(_0x3ab7('0x9'));var Action=require(_0x3ab7('0xa'));var ut=require(_0x3ab7('0xb'));config[_0x3ab7('0xc')]=_['defaults'](config[_0x3ab7('0xc')],{'host':_0x3ab7('0xd'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x3ab7('0xc')]));var Sequence=function(){};Sequence[_0x3ab7('0xe')]['enqueue']=function(_0x1e9d85){this['tail']=this[_0x3ab7('0xf')]?this[_0x3ab7('0xf')]['finally'](_0x1e9d85):_0x1e9d85();};function Preview(_0x1b2881){this[_0x3ab7('0x10')]=new Sequence();this[_0x3ab7('0x11')]=_0x1b2881[_0x3ab7('0x12')];this[_0x3ab7('0x13')]=_0x1b2881[_0x3ab7('0x13')];this[_0x3ab7('0x14')]={};this[_0x3ab7('0x15')]=_0x1b2881['agents'];this[_0x3ab7('0x16')]=0x0;ami['on'](_0x3ab7('0x17'),this[_0x3ab7('0x18')][_0x3ab7('0x19')](this));ami['on'](_0x3ab7('0x1a'),this[_0x3ab7('0x1b')][_0x3ab7('0x19')](this));ami['on'](_0x3ab7('0x1c'),this[_0x3ab7('0x1d')][_0x3ab7('0x19')](this));ami['on'](_0x3ab7('0x1e'),this['syncDialEnd'][_0x3ab7('0x19')](this));ami['on'](_0x3ab7('0x1f'),this['syncNewExten'][_0x3ab7('0x19')](this));ami['on'](_0x3ab7('0x20'),this[_0x3ab7('0x21')][_0x3ab7('0x19')](this));ami['on']('attendedtransfer',this[_0x3ab7('0x22')][_0x3ab7('0x19')](this));ami['on'](_0x3ab7('0x23'),this[_0x3ab7('0x24')][_0x3ab7('0x19')](this));this[_0x3ab7('0x25')](this['campaignsPreview']);}function emit(_0x1226b3,_0x54bf52,_0x31c83c){io['to'](_0x1226b3)[_0x3ab7('0x26')](_0x54bf52,_0x31c83c);}function emitCampaignPreview(_0x1d62b0){if(_0x1d62b0['type']===_0x3ab7('0x27')){var _0x405296={'id':_0x1d62b0['id'],'name':_0x1d62b0[_0x3ab7('0x28')],'strategy':_0x1d62b0[_0x3ab7('0x29')],'answered':_0x1d62b0[_0x3ab7('0x2a')],'available':_0x1d62b0['available'],'loggedIn':_0x1d62b0['loggedIn'],'pTalking':_0x1d62b0[_0x3ab7('0x2b')],'sumBillable':_0x1d62b0[_0x3ab7('0x2c')],'sumDuration':_0x1d62b0[_0x3ab7('0x2d')],'sumHoldTime':_0x1d62b0[_0x3ab7('0x2e')]||0x0,'talking':_0x1d62b0[_0x3ab7('0x2f')],'total':_0x1d62b0['total'],'type':_0x1d62b0[_0x3ab7('0x30')],'unmanaged':_0x1d62b0['unmanaged'],'abandoned':_0x1d62b0['abandoned'],'waiting':_0x1d62b0[_0x3ab7('0x31')],'loggedInDb':_0x1d62b0[_0x3ab7('0x32')],'dialActive':_0x1d62b0[_0x3ab7('0x33')],'dialMethod':_0x1d62b0[_0x3ab7('0x34')],'dialOriginateCallerIdName':_0x1d62b0[_0x3ab7('0x35')],'dialOriginateCallerIdNumber':_0x1d62b0[_0x3ab7('0x36')],'dialOriginateTimeout':_0x1d62b0['dialOriginateTimeout'],'dialPrefix':_0x1d62b0[_0x3ab7('0x37')],'outboundAnswerAgiCallsDay':_0x1d62b0[_0x3ab7('0x38')],'outboundAnswerCallsDay':_0x1d62b0['outboundAnswerCallsDay'],'outboundBlacklistCallsDay':_0x1d62b0[_0x3ab7('0x39')],'outboundBusyCallsDay':_0x1d62b0[_0x3ab7('0x3a')],'outboundCongestionCallsDay':_0x1d62b0['outboundCongestionCallsDay'],'outboundDropCallsDayACS':_0x1d62b0['outboundDropCallsDayACS'],'outboundDropCallsDayCallersExit':_0x1d62b0[_0x3ab7('0x3b')],'outboundDropCallsDayTimeout':_0x1d62b0[_0x3ab7('0x3c')],'outboundNoAnswerCallsDay':_0x1d62b0[_0x3ab7('0x3d')],'outboundNoSuchCallsDay':_0x1d62b0['outboundNoSuchCallsDay'],'outboundOriginateFailureCallsDay':_0x1d62b0[_0x3ab7('0x3e')],'outboundReCallsDay':_0x1d62b0[_0x3ab7('0x3f')],'outboundRejectCallsDay':_0x1d62b0[_0x3ab7('0x40')],'outboundUnknownCallsDay':_0x1d62b0[_0x3ab7('0x41')],'predictiveIntervalAnsweredCalls':_0x1d62b0[_0x3ab7('0x42')],'predictiveIntervalAvgHoldtime':_0x1d62b0[_0x3ab7('0x43')],'predictiveIntervalAvgTalktime':_0x1d62b0[_0x3ab7('0x44')],'predictiveIntervalDroppedCallsCallersExit':_0x1d62b0[_0x3ab7('0x45')],'predictiveIntervalDroppedCallsTimeout':_0x1d62b0[_0x3ab7('0x46')],'predictiveIntervalErlangCalls':_0x1d62b0[_0x3ab7('0x47')],'predictiveIntervalErlangCallsDroppedCalls':_0x1d62b0[_0x3ab7('0x48')],'predictiveIntervalHitRate':_0x1d62b0[_0x3ab7('0x49')],'predictiveIntervalMultiplicativeFactor':_0x1d62b0[_0x3ab7('0x4a')],'predictiveIntervalPauses':_0x1d62b0[_0x3ab7('0x4b')],'predictiveIntervalAvailable':_0x1d62b0[_0x3ab7('0x4c')],'predictiveIntervalTotalCalls':_0x1d62b0[_0x3ab7('0x4d')],'message':_0x1d62b0['message'],'originated':_0x1d62b0[_0x3ab7('0x4e')],'erlangCalls':_0x1d62b0[_0x3ab7('0x4f')],'erlangCallToSecond':_0x1d62b0[_0x3ab7('0x50')],'erlangAbandonmentRate':_0x1d62b0[_0x3ab7('0x51')],'erlangBusyFactor':_0x1d62b0[_0x3ab7('0x52')],'startPredictive':_0x1d62b0[_0x3ab7('0x53')],'startProgressive':_0x1d62b0[_0x3ab7('0x54')]};if(_0x1d62b0[_0x3ab7('0x55')]){_0x405296[_0x3ab7('0x55')]={'id':_0x1d62b0[_0x3ab7('0x55')]['id'],'name':_0x1d62b0[_0x3ab7('0x55')]['name'],'active':_0x1d62b0['Trunk'][_0x3ab7('0x56')],'callerid':_0x1d62b0[_0x3ab7('0x55')][_0x3ab7('0x57')]};}if(_0x1d62b0[_0x3ab7('0x58')]){_0x405296['Interval']={'id':_0x1d62b0[_0x3ab7('0x58')]['id'],'name':_0x1d62b0[_0x3ab7('0x58')][_0x3ab7('0x28')]};}var _0x4656df=md5(JSON[_0x3ab7('0x59')](_0x405296));if(_0x1d62b0['md5']!==_0x4656df){_0x1d62b0[_0x3ab7('0x5')]=_0x4656df;emit(util['format'](_0x3ab7('0x5a'),_0x405296[_0x3ab7('0x28')]),_0x3ab7('0x5b'),_0x405296);}}}function emitVoiceQueueChannelRemove(_0x142d31){logger[_0x3ab7('0x5c')](_0x3ab7('0x5d'),JSON['stringify'](_0x142d31));emit(util[_0x3ab7('0x5e')](_0x3ab7('0x5a'),_0x142d31[_0x3ab7('0x28')]),_0x3ab7('0x5f'),_0x142d31);}function notSendMessagesQueue(_0x5944c6){if(_0x5944c6[_0x3ab7('0x60')]){if(_0x5944c6[_0x3ab7('0x4e')]===0x0&&_0x5944c6[_0x3ab7('0x2b')]===0x0){_0x5944c6[_0x3ab7('0x60')]=![];_0x5944c6['available']=0x0;_0x5944c6[_0x3ab7('0x61')]=0x0;_0x5944c6[_0x3ab7('0x62')]=_0x3ab7('0x63');ut['logger'](_0x3ab7('0x64'),_0x5944c6[_0x3ab7('0x28')]+_0x3ab7('0x65'));}else{_0x5944c6[_0x3ab7('0x62')]=_0x3ab7('0x66');ut[_0x3ab7('0x67')](_0x3ab7('0x64'),_0x5944c6[_0x3ab7('0x28')]+_0x3ab7('0x68'));}emitCampaignPreview(_0x5944c6);}}Preview['prototype'][_0x3ab7('0x25')]=function(){var _0x3c0360=this;setInterval(function(){_0x3c0360[_0x3ab7('0x69')]();},0x7cf);};Preview[_0x3ab7('0xe')]['syncCampaigns']=function(){var _0x57268c=this[_0x3ab7('0x11')];this[_0x3ab7('0x16')]+=0x1;for(var _0x239b47 in _0x57268c){if(_0x57268c[_0x3ab7('0x6a')](_0x239b47)&&(_0x57268c[_0x239b47][_0x3ab7('0x34')]===_0x3ab7('0x6b')||_0x57268c[_0x239b47][_0x3ab7('0x34')]==='booked')&&_0x57268c[_0x239b47][_0x3ab7('0x30')]===_0x3ab7('0x27')){if(this[_0x3ab7('0x16')]>0x7){this[_0x3ab7('0x16')]=0x0;this[_0x3ab7('0x6c')]();}}if(_0x57268c['hasOwnProperty'](_0x239b47)&&_0x57268c[_0x239b47][_0x3ab7('0x34')]===_0x3ab7('0x6b')&&_0x57268c[_0x239b47][_0x3ab7('0x30')]===_0x3ab7('0x27')){if(_0x57268c[_0x239b47][_0x3ab7('0x33')]){this[_0x3ab7('0x6d')](_0x57268c[_0x239b47]);this[_0x3ab7('0x6e')](_0x57268c[_0x239b47]);}else{notSendMessagesQueue(_0x57268c[_0x239b47]);}}}};Preview['prototype'][_0x3ab7('0x6f')]=function(_0x5e045b){var _0xf118be=this;this['sequence'][_0x3ab7('0x70')](function(){if(!_['isNil'](_0xf118be[_0x3ab7('0x14')][_0x5e045b])){loggerAction[_0x3ab7('0x5c')]('[clearZombieChannels][talking]',_0x5e045b,_0x3ab7('0x71'),_0xf118be['actions'][_0x5e045b][_0x3ab7('0x72')],_0x3ab7('0x73'),JSON[_0x3ab7('0x59')](_0xf118be[_0x3ab7('0x11')][_0xf118be['actions'][_0x5e045b][_0x3ab7('0x72')]][_0x3ab7('0x4e')]),_0x3ab7('0x74'),JSON['stringify'](_0xf118be[_0x3ab7('0x11')][_0xf118be[_0x3ab7('0x14')][_0x5e045b][_0x3ab7('0x72')]][_0x3ab7('0x2b')]),JSON[_0x3ab7('0x59')](_0xf118be[_0x3ab7('0x14')][_0x5e045b][_0x3ab7('0x75')]),JSON['stringify'](_[_0x3ab7('0x76')](_0xf118be['actions'][_0x5e045b],[_0x3ab7('0x77'),_0x3ab7('0x78'),_0x3ab7('0x79'),_0x3ab7('0x7a')])));return ami[_0x3ab7('0x7b')]({'action':'status','channel':_0xf118be[_0x3ab7('0x14')][_0x5e045b][_0x3ab7('0x7c')]})['catch'](function(_0x508fef){if(_0x508fef[_0x3ab7('0x62')]==='No\x20such\x20channel'){setTimeout(function(){if(_0xf118be[_0x3ab7('0x14')][_0x5e045b]){ut[_0x3ab7('0x7d')](_0xf118be['campaignsPreview'][_0xf118be[_0x3ab7('0x14')][_0x5e045b][_0x3ab7('0x72')]],_0x3ab7('0x7e'));if(_0xf118be[_0x3ab7('0x14')][_0x5e045b][_0x3ab7('0x75')]===!![]){ut[_0x3ab7('0x7f')](_0xf118be['campaignsPreview'][_0xf118be[_0x3ab7('0x14')][_0x5e045b][_0x3ab7('0x72')]],_0x3ab7('0x7e'));ut[_0x3ab7('0x80')](_0x3ab7('0x81')+_0x5e045b,_0xf118be[_0x3ab7('0x14')][_0x5e045b][_0x3ab7('0x72')]);}ut[_0x3ab7('0x80')](_0x3ab7('0x82')+_0x5e045b,_0xf118be['actions'][_0x5e045b][_0x3ab7('0x72')]);delete _0xf118be[_0x3ab7('0x14')][_0x5e045b];}},0x2328);}});}});};Preview[_0x3ab7('0xe')][_0x3ab7('0x6c')]=function(){var _0xcceaa1=this;loggerAction[_0x3ab7('0x5c')](_0x3ab7('0x83'),_['size'](this[_0x3ab7('0x14')]));for(var _0x2b477b in this[_0x3ab7('0x14')]){if(_0xcceaa1[_0x3ab7('0x14')][_0x3ab7('0x6a')](_0x2b477b)){_0xcceaa1[_0x3ab7('0x6f')](_0x2b477b);}}};Preview[_0x3ab7('0xe')][_0x3ab7('0x6e')]=function(_0x506d9f){var _0x1a0df6=this;rpcDb[_0x3ab7('0x84')](_0x506d9f['id'],ut[_0x3ab7('0x85')](this[_0x3ab7('0x15')]))['then'](function(_0x4faf00){if(!_[_0x3ab7('0x86')](_0x4faf00)){for(var _0x582515=0x0;_0x582515<_0x4faf00[_0x3ab7('0x87')];_0x582515+=0x1){if(ut['getDiff'](_0x4faf00[_0x582515][_0x3ab7('0x88')])<_0x506d9f['dialRecallMeTimeout']*0x3c){if(_0x4faf00[_0x582515]['Agent']&&!_0x4faf00[_0x582515][_0x3ab7('0x89')][_0x3ab7('0x8a')]){_0x1a0df6[_0x3ab7('0x8b')](_0x4faf00[_0x582515]['id'])[_0x3ab7('0x8c')](ut[_0x3ab7('0x8d')](_0x3ab7('0x8e')))[_0x3ab7('0x8f')](ut[_0x3ab7('0x8d')](_0x3ab7('0x8e')));}else{rpcDb[_0x3ab7('0x90')](_0x4faf00[_0x582515]['id']);}}else{var _0x27cc22=new Action(_0x4faf00[_0x582515],_0x506d9f);_0x27cc22[_0x3ab7('0x91')]=moment()[_0x3ab7('0x5e')](_0x3ab7('0x92'));_0x506d9f[_0x3ab7('0x3f')]+=0x1;ut[_0x3ab7('0x93')](_0x27cc22,0x17,_0x3ab7('0x94'));if(_0x506d9f['dialRecallInQueue']){rpcDb['rescheduleContactInQueue'](ut[_0x3ab7('0x95')](_0x4faf00[_0x582515]));rpcDb[_0x3ab7('0x96')](_0x27cc22,'[HistoryDialRecallInQueue][historyCatch]');}else{ut['logCustomer'](_0x27cc22,0x16,_0x3ab7('0x97'));rpcDb[_0x3ab7('0x96')](_0x27cc22,'[HistoryRecallClose]');rpcDb['createCustomerFinal'](_0x27cc22,_0x3ab7('0x98'));}}}}})[_0x3ab7('0x8f')](ut[_0x3ab7('0x8d')](_0x3ab7('0x99')));};Preview[_0x3ab7('0xe')][_0x3ab7('0x6d')]=function(_0x114571){_0x114571[_0x3ab7('0x60')]=!![];if(ut[_0x3ab7('0x9a')](_0x114571[_0x3ab7('0x9b')])){_0x114571[_0x3ab7('0x62')]='AGENTS_NOT_LOGGED';}else if(!ut['isActive'](_0x114571[_0x3ab7('0x33')])){_0x114571[_0x3ab7('0x62')]=_0x3ab7('0x63');}else if(!this[_0x3ab7('0x9c')](_0x114571[_0x3ab7('0x55')])){if(!this['isTrunkReachable'](_0x114571[_0x3ab7('0x9d')])){_0x114571[_0x3ab7('0x62')]=_0x3ab7('0x9e');}else{_0x114571['message']='ACTIVE';}}else{_0x114571[_0x3ab7('0x62')]=_0x3ab7('0x9f');}emitCampaignPreview(_0x114571);};Preview[_0x3ab7('0xe')][_0x3ab7('0xa0')]=function(_0x205b12,_0xb18c72,_0x58b85f){var _0x51091a=this;var _0x278b0c=this[_0x3ab7('0x14')][_0xb18c72];var _0x99e0bb=this[_0x3ab7('0x11')][_0x278b0c[_0x3ab7('0x72')]];var _0x829812;if(_0x99e0bb){switch(_0x58b85f){case'1':_0x99e0bb[_0x3ab7('0xa1')]+=0x1;_0x278b0c[_0x3ab7('0xa2')]=ut[_0x3ab7('0xa3')](_0x278b0c);ut[_0x3ab7('0x93')](_0x278b0c,0x0,_0x3ab7('0xa4'));rpcDb[_0x3ab7('0x96')](_0x278b0c,'[callProgressDetectingCustomer][logNoSuch]');if(ut[_0x3ab7('0xa3')](_0x278b0c)>=_0x99e0bb[_0x3ab7('0xa5')]){_0x829812=ut[_0x3ab7('0xa6')](_0x278b0c,0xf,'Global');rpcDb[_0x3ab7('0xa7')](_0x829812,_0x3ab7('0xa8'));}else{rpcDb[_0x3ab7('0xa7')](_0x278b0c,_0x3ab7('0xa8'));}delete this['actions'][_0x205b12[_0x3ab7('0xa9')]];break;case _0x3ab7('0xaa'):var _0x166327=moment()['format'](_0x3ab7('0x92'));_0x278b0c[_0x3ab7('0xab')]=_0x166327;_0x278b0c['answertime']=_0x166327;_0x278b0c['dialAnswer']=!![];_0x99e0bb[_0x3ab7('0x2b')]+=0x1;logger[_0x3ab7('0x5c')](_0x3ab7('0xac'),_0x278b0c[_0x3ab7('0xad')],_0x3ab7('0xae'),_0x99e0bb['name'],_0x3ab7('0x74'),_0x99e0bb[_0x3ab7('0x2b')]);ami[_0x3ab7('0x26')]('custom:agentconnect',ut['buildObj'](_0x278b0c,'connect'));if(_0x99e0bb[_0x3ab7('0xaf')]){ami[_0x3ab7('0x26')](_0x3ab7('0xb0'),ut[_0x3ab7('0xb1')](_0x278b0c));}break;case'16':ami[_0x3ab7('0x26')]('custom:agentcomplete',ut['buildObj'](_0x278b0c,'complete'));emitVoiceQueueChannelRemove(ut[_0x3ab7('0xb2')](_0x278b0c,_0x3ab7('0xb3')));_0x99e0bb[_0x3ab7('0xb4')]+=0x1;_0x99e0bb[_0x3ab7('0xb5')]+=0x1;_0x99e0bb[_0x3ab7('0x2a')]+=0x1;ut[_0x3ab7('0x7f')](_0x99e0bb,_0x3ab7('0xb6'));_0x278b0c[_0x3ab7('0xa2')]=ut['totalGlobal'](_0x278b0c);ut[_0x3ab7('0x93')](_0x278b0c,0x4,_0x3ab7('0xb7'));rpcDb['createCustomerHistory'](_0x278b0c,_0x3ab7('0xb8'));rpcDb[_0x3ab7('0xa7')](_0x278b0c,'[callProgressDetectingCustomer][logAnswerGlobal]');rpcDb['crateCustomerReportQueue'](_0x278b0c);_0x99e0bb[_0x3ab7('0x2d')]+=_0x278b0c[_0x3ab7('0xb9')];_0x99e0bb[_0x3ab7('0x2c')]+=_0x278b0c[_0x3ab7('0xb9')];logger[_0x3ab7('0x5c')](_0x3ab7('0xba'),_0x278b0c[_0x3ab7('0xad')],_0x3ab7('0xae'),_0x99e0bb[_0x3ab7('0x28')],'pTalking:\x20',_0x99e0bb[_0x3ab7('0x2b')]);delete this[_0x3ab7('0x14')][_0x205b12[_0x3ab7('0xa9')]];break;case _0x3ab7('0xbb'):_0x99e0bb['outboundBusyCallsDay']+=0x1;_0x278b0c[_0x3ab7('0xbc')]+=0x1;_0x278b0c[_0x3ab7('0xa2')]=ut[_0x3ab7('0xa3')](_0x278b0c);ut[_0x3ab7('0x93')](_0x278b0c,0x5,_0x3ab7('0xbd'));rpcDb[_0x3ab7('0x96')](_0x278b0c,'[callProgressDetectingCustomer][logBusy]');if(ut['totalGlobal'](_0x278b0c)>=_0x99e0bb[_0x3ab7('0xa5')]){_0x829812=ut[_0x3ab7('0xa6')](_0x278b0c,0xf,_0x3ab7('0xbe'));rpcDb[_0x3ab7('0xa7')](_0x829812,'[callProgressDetectingCustomer][logBusyGlobal]');}else{if(_0x278b0c[_0x3ab7('0xbc')]>=_0x99e0bb[_0x3ab7('0xbf')]){rpcDb[_0x3ab7('0xa7')](_0x278b0c,'[callProgressDetectingCustomer][logBusy]');}else{rpcDb['rescheduleContact'](ut[_0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