Built motion from commit (unavailable).|2.4.20
[motion2.git] / server / services / ami / preview / index.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x1509=['dialNoAnswerRetryFrequency','activeContact','CONGESTION','outboundCongestionCallsDay','Congestion','dialCongestionMaxRetry','[callProgressDetectingCustomer][logCongestion]','countcongestionretry','CANCEL','AgentReject','[syncHangupRequest][logAgentReject]','idContact','disableContact','dialAnswer','[default]','[Dialer][decrementTalkink][no\x20Hangup][Preview]','dialstatus','[callProgressDetectingCustomer][logUnknown]','[callProgressDetectingCustomer][logUnknownGlobal]','destlinkedid','callProgressDetectingAgent','object','isUndefined','reason','logAgent','NoSuchNumber','createAgentHistory','[callProgressDetectingAgent][logNoSuch]','NoAnswer','[callProgressDetectingAgent][logNoAnswer]','[callProgressDetectingAgent][logBusy]','[callProgressDetectingAgent][logCongestion]','[callProgressDetectingAgent][logAnswerAGI]','[callProgressDetectingAgent]','checkInBlack','Contact','phone','Contact\x20is\x20undefined','isEmpty','[Preview][execCall][success]','\x20IdHopper:\x20','called','Calling','[Preview][execCall][failure]','logBlacklist','createHistory','[Blacklist][error]','Contact\x20in\x20black\x20List','SIP/%s','unmonitored','execRun','unlock','unlockContact','getContactPreview','recallme','isValid','Contact.phone','[Preview][checkIsBlackList]','validateContact','Agent','Empty\x20Contact','[Preview][validateContact][Empty\x20Campaign]','Empty\x20Campaign','[Preview][validateContact][Trunk\x20not\x20work]','campaign\x20Name:\x20','\x20Trunk\x20is\x20not\x20active','\x20Trunk\x20Backup\x20is\x20not\x20active','Trunk\x20not\x20work','[Preview][validateContact][Campaign\x20Active]','\x20Not\x20Active','Is\x20Valid','execCall','dialPrefix','trim','dialCutDigit','substring','getCallerId','dialRandomLastDigitCallerIdNumber','getCallerIdRandom','callerid','extractCalleridName','originatecalleridnum','extractCalleridNumber','OriginateError','[originateFailure][logOriginateFailure]','syncNewExten','actionid','lookAgent','logLookAgent','clone','isFailure','response','custom:agentringnoanswer','rejected','syncHangup','[syncHangup][talking]','cause','callProgressDetectingCustomer','[syncHangup][talking][cause]','statedesc','channelstate','transfer','[syncHangup][talking][transfer]','variables','filterKey','keys','variable','addVariable','value','error','[syncVarSet][Preview]','syncAttendedTransfer','transfertargetlinkedid','transfererlinkedid','exports','util','lodash','bluebird','uuid','moment','md5','ioredis','../../../config/logger','preview','actionPreview','../ami','./rpcDb','./action','./util/util','redis','defaults','socket.io-emitter','prototype','enqueue','tail','finally','campaignsPreview','voiceQueues','trunks','actions','agents','originateresponse','syncOriginateResponse','hanguprequest','syncHangupRequest','bind','dialend','syncDialEnd','newexten','syncVarSet','attendedtransfer','blindtransfer','syncBlindTransfer','emit','type','outbound','name','answered','available','loggedIn','sumBillable','sumDuration','sumHoldTime','talking','total','unmanaged','abandoned','waiting','dialMethod','dialOriginateCallerIdName','dialOriginateCallerIdNumber','dialOriginateTimeout','outboundAnswerAgiCallsDay','outboundAnswerCallsDay','outboundBlacklistCallsDay','outboundBusyCallsDay','outboundDropCallsDayACS','outboundDropCallsDayCallersExit','outboundDropCallsDayTimeout','outboundNoAnswerCallsDay','outboundNoSuchCallsDay','outboundOriginateFailureCallsDay','outboundReCallsDay','outboundRejectCallsDay','predictiveIntervalAnsweredCalls','predictiveIntervalAvgTalktime','predictiveIntervalDroppedCallsTimeout','predictiveIntervalErlangCalls','predictiveIntervalErlangCallsDroppedCalls','predictiveIntervalMultiplicativeFactor','predictiveIntervalPauses','predictiveIntervalAvailable','originated','erlangCalls','erlangAbandonmentRate','startPredictive','startProgressive','Trunk','active','Interval','stringify','format','voice:queue:%s','voice_queue:save','info','[DEBUG]\x20Emit\x20voice_queue_channel:remove\x20event','sendMessageOneNotActive','pTalking','message','NOT_ACTIVE','logger','IS_DISACTIVED','[CampaignPreview]\x20Campaign\x20Queue:\x20','\x20is\x20disactive','loopCampaigns','syncCampaigns','clockClearZombieChannels','hasOwnProperty','clearZombieChannels','dialActive','setMessage','clearZombieChannel','sequence','[clearZombieChannels][talking]','Queue','queue','originated:\x20','pTalking:\x20','pick','contactId','UserId','VoiceQueueId','Action','status','channel','catch','No\x20such\x20channel','updateOriginated','[clearZombieChannel]','loggerError','[Dialer][checkChannel][Preview]','[action]','size','recallMe','getContactRecallMe','agentReadyId','then','isNil','length','getDiff','scheduledat','voicePause','run','logger2','[RecallMe]','starttime','YYYY-MM-DD\x20HH:mm:ss','logCustomer','RecallInQueue','dialRecallInQueue','rescheduleContactInQueue','createBody','createCustomerHistory','RecallFailedTimeout','[HistoryRecallClose]','createCustomerFinal','[getContactRecallMe]','IsNotLoggedIn','AGENTS_NOT_LOGGED','isActive','isTrunkReachable','TrunkBackup','TRUNK_IS_NOT_REACHABLE','ACTIVE','countglobal','totalGlobal','[callProgressDetectingCustomer][logNoSuch]','cloneAction','Global','[callProgressDetectingCustomer][logNoSuchGlobal]','linkedid','ANSWER','responsetime','answertime','[syncHangup][talking][increment]','uniqueid','custom:agentconnect','buildObj','connect','acw','custom:agentConnectPreview','buildAcw','custom:agentcomplete','complete','decrementTalkink','Answer','[callProgressDetectingCustomer][logAnswer]','[callProgressDetectingCustomer][logAnswerGlobal]','crateCustomerReportQueue','talktime','[syncHangup][talking][decrement]','\x20Queue','BUSY','Busy','[callProgressDetectingCustomer][logBusy]','dialGlobalMaxRetry','[callProgressDetectingCustomer][logBusyGlobal]','countbusyretry','rescheduleContact','scheduledAt','dialBusyRetryFrequency','unlockAgent','NOANSWER','countnoanswerretry','dialNoAnswerMaxRetry','[callProgressDetectingCustomer][logNoAnswer]'];(function(_0x7bc46f,_0x3aedf2){var _0x5fd1ad=function(_0x24a037){while(--_0x24a037){_0x7bc46f['push'](_0x7bc46f['shift']());}};_0x5fd1ad(++_0x3aedf2);}(_0x1509,0x73));var _0x9150=function(_0x54b25d,_0x1aae4c){_0x54b25d=_0x54b25d-0x0;var _0x429ab7=_0x1509[_0x54b25d];return _0x429ab7;};'use strict';var util=require(_0x9150('0x0'));var _=require(_0x9150('0x1'));var BPromise=require(_0x9150('0x2'));var uuid=require(_0x9150('0x3'));var moment=require(_0x9150('0x4'));var md5=require(_0x9150('0x5'));var Redis=require(_0x9150('0x6'));var config=require('../../../config/environment');var logger=require(_0x9150('0x7'))(_0x9150('0x8'));var loggerAction=require(_0x9150('0x7'))(_0x9150('0x9'));var ami=require(_0x9150('0xa'));var rpcDb=require(_0x9150('0xb'));var Action=require(_0x9150('0xc'));var ut=require(_0x9150('0xd'));config[_0x9150('0xe')]=_[_0x9150('0xf')](config[_0x9150('0xe')],{'host':'localhost','port':0x18eb});var io=require(_0x9150('0x10'))(new Redis(config[_0x9150('0xe')]));var Sequence=function(){};Sequence[_0x9150('0x11')][_0x9150('0x12')]=function(_0xe8c85a){this['tail']=this[_0x9150('0x13')]?this[_0x9150('0x13')][_0x9150('0x14')](_0xe8c85a):_0xe8c85a();};function Preview(_0x2a61cd){this['sequence']=new Sequence();this[_0x9150('0x15')]=_0x2a61cd[_0x9150('0x16')];this['trunks']=_0x2a61cd[_0x9150('0x17')];this[_0x9150('0x18')]={};this['agents']=_0x2a61cd[_0x9150('0x19')];this['clockClearZombieChannels']=0x0;ami['on'](_0x9150('0x1a'),this[_0x9150('0x1b')]['bind'](this));ami['on']('hangup',this['syncHangup']['bind'](this));ami['on'](_0x9150('0x1c'),this[_0x9150('0x1d')][_0x9150('0x1e')](this));ami['on'](_0x9150('0x1f'),this[_0x9150('0x20')][_0x9150('0x1e')](this));ami['on'](_0x9150('0x21'),this['syncNewExten']['bind'](this));ami['on']('varset',this[_0x9150('0x22')]['bind'](this));ami['on'](_0x9150('0x23'),this['syncAttendedTransfer'][_0x9150('0x1e')](this));ami['on'](_0x9150('0x24'),this[_0x9150('0x25')][_0x9150('0x1e')](this));this['loopCampaigns'](this['campaignsPreview']);}function emit(_0x4da538,_0x57b446,_0x560e4f){io['to'](_0x4da538)[_0x9150('0x26')](_0x57b446,_0x560e4f);}function emitCampaignPreview(_0x5a3f13){if(_0x5a3f13[_0x9150('0x27')]===_0x9150('0x28')){var _0x20571e={'id':_0x5a3f13['id'],'name':_0x5a3f13[_0x9150('0x29')],'strategy':_0x5a3f13['strategy'],'answered':_0x5a3f13[_0x9150('0x2a')],'available':_0x5a3f13[_0x9150('0x2b')],'loggedIn':_0x5a3f13[_0x9150('0x2c')],'pTalking':_0x5a3f13['pTalking'],'sumBillable':_0x5a3f13[_0x9150('0x2d')],'sumDuration':_0x5a3f13[_0x9150('0x2e')],'sumHoldTime':_0x5a3f13[_0x9150('0x2f')]||0x0,'talking':_0x5a3f13[_0x9150('0x30')],'total':_0x5a3f13[_0x9150('0x31')],'type':_0x5a3f13['type'],'unmanaged':_0x5a3f13[_0x9150('0x32')],'abandoned':_0x5a3f13[_0x9150('0x33')],'waiting':_0x5a3f13[_0x9150('0x34')],'loggedInDb':_0x5a3f13['loggedInDb'],'dialActive':_0x5a3f13['dialActive'],'dialMethod':_0x5a3f13[_0x9150('0x35')],'dialOriginateCallerIdName':_0x5a3f13[_0x9150('0x36')],'dialOriginateCallerIdNumber':_0x5a3f13[_0x9150('0x37')],'dialOriginateTimeout':_0x5a3f13[_0x9150('0x38')],'dialPrefix':_0x5a3f13['dialPrefix'],'outboundAnswerAgiCallsDay':_0x5a3f13[_0x9150('0x39')],'outboundAnswerCallsDay':_0x5a3f13[_0x9150('0x3a')],'outboundBlacklistCallsDay':_0x5a3f13[_0x9150('0x3b')],'outboundBusyCallsDay':_0x5a3f13[_0x9150('0x3c')],'outboundCongestionCallsDay':_0x5a3f13['outboundCongestionCallsDay'],'outboundDropCallsDayACS':_0x5a3f13[_0x9150('0x3d')],'outboundDropCallsDayCallersExit':_0x5a3f13[_0x9150('0x3e')],'outboundDropCallsDayTimeout':_0x5a3f13[_0x9150('0x3f')],'outboundNoAnswerCallsDay':_0x5a3f13[_0x9150('0x40')],'outboundNoSuchCallsDay':_0x5a3f13[_0x9150('0x41')],'outboundOriginateFailureCallsDay':_0x5a3f13[_0x9150('0x42')],'outboundReCallsDay':_0x5a3f13[_0x9150('0x43')],'outboundRejectCallsDay':_0x5a3f13[_0x9150('0x44')],'outboundUnknownCallsDay':_0x5a3f13['outboundUnknownCallsDay'],'predictiveIntervalAnsweredCalls':_0x5a3f13[_0x9150('0x45')],'predictiveIntervalAvgHoldtime':_0x5a3f13['predictiveIntervalAvgHoldtime'],'predictiveIntervalAvgTalktime':_0x5a3f13[_0x9150('0x46')],'predictiveIntervalDroppedCallsCallersExit':_0x5a3f13['predictiveIntervalDroppedCallsCallersExit'],'predictiveIntervalDroppedCallsTimeout':_0x5a3f13[_0x9150('0x47')],'predictiveIntervalErlangCalls':_0x5a3f13[_0x9150('0x48')],'predictiveIntervalErlangCallsDroppedCalls':_0x5a3f13[_0x9150('0x49')],'predictiveIntervalHitRate':_0x5a3f13['predictiveIntervalHitRate'],'predictiveIntervalMultiplicativeFactor':_0x5a3f13[_0x9150('0x4a')],'predictiveIntervalPauses':_0x5a3f13[_0x9150('0x4b')],'predictiveIntervalAvailable':_0x5a3f13[_0x9150('0x4c')],'predictiveIntervalTotalCalls':_0x5a3f13['predictiveIntervalTotalCalls'],'message':_0x5a3f13['message'],'originated':_0x5a3f13[_0x9150('0x4d')],'erlangCalls':_0x5a3f13[_0x9150('0x4e')],'erlangCallToSecond':_0x5a3f13['erlangCallToSecond'],'erlangAbandonmentRate':_0x5a3f13[_0x9150('0x4f')],'erlangBusyFactor':_0x5a3f13['erlangBusyFactor'],'startPredictive':_0x5a3f13[_0x9150('0x50')],'startProgressive':_0x5a3f13[_0x9150('0x51')]};if(_0x5a3f13['Trunk']){_0x20571e[_0x9150('0x52')]={'id':_0x5a3f13[_0x9150('0x52')]['id'],'name':_0x5a3f13['Trunk']['name'],'active':_0x5a3f13[_0x9150('0x52')][_0x9150('0x53')],'callerid':_0x5a3f13[_0x9150('0x52')]['callerid']};}if(_0x5a3f13['Interval']){_0x20571e[_0x9150('0x54')]={'id':_0x5a3f13[_0x9150('0x54')]['id'],'name':_0x5a3f13[_0x9150('0x54')]['name']};}var _0x1897ab=md5(JSON[_0x9150('0x55')](_0x20571e));if(_0x5a3f13[_0x9150('0x5')]!==_0x1897ab){_0x5a3f13[_0x9150('0x5')]=_0x1897ab;emit(util[_0x9150('0x56')](_0x9150('0x57'),_0x20571e[_0x9150('0x29')]),_0x9150('0x58'),_0x20571e);}}}function emitVoiceQueueChannelRemove(_0x563177){logger[_0x9150('0x59')](_0x9150('0x5a'),JSON[_0x9150('0x55')](_0x563177));emit(util[_0x9150('0x56')](_0x9150('0x57'),_0x563177[_0x9150('0x29')]),'voice_queue_channel:remove',_0x563177);}function notSendMessagesQueue(_0x1036f8){if(_0x1036f8[_0x9150('0x5b')]){if(_0x1036f8[_0x9150('0x4d')]===0x0&&_0x1036f8[_0x9150('0x5c')]===0x0){_0x1036f8[_0x9150('0x5b')]=![];_0x1036f8[_0x9150('0x2b')]=0x0;_0x1036f8['paused']=0x0;_0x1036f8[_0x9150('0x5d')]=_0x9150('0x5e');ut[_0x9150('0x5f')]('[CampaignPreview]\x20Campaign\x20Queue:\x20',_0x1036f8[_0x9150('0x29')]+'\x20is\x20not\x20active');}else{_0x1036f8['message']=_0x9150('0x60');ut[_0x9150('0x5f')](_0x9150('0x61'),_0x1036f8[_0x9150('0x29')]+_0x9150('0x62'));}emitCampaignPreview(_0x1036f8);}}Preview[_0x9150('0x11')][_0x9150('0x63')]=function(){var _0x3d249c=this;setInterval(function(){_0x3d249c[_0x9150('0x64')]();},0x7cf);};Preview[_0x9150('0x11')][_0x9150('0x64')]=function(){var _0x57c82b=this[_0x9150('0x15')];this[_0x9150('0x65')]+=0x1;for(var _0xa6132c in _0x57c82b){if(_0x57c82b[_0x9150('0x66')](_0xa6132c)&&(_0x57c82b[_0xa6132c][_0x9150('0x35')]==='preview'||_0x57c82b[_0xa6132c][_0x9150('0x35')]==='booked')&&_0x57c82b[_0xa6132c]['type']===_0x9150('0x28')){if(this[_0x9150('0x65')]>0x7){this['clockClearZombieChannels']=0x0;this[_0x9150('0x67')]();}}if(_0x57c82b['hasOwnProperty'](_0xa6132c)&&_0x57c82b[_0xa6132c][_0x9150('0x35')]==='preview'&&_0x57c82b[_0xa6132c][_0x9150('0x27')]===_0x9150('0x28')){if(_0x57c82b[_0xa6132c][_0x9150('0x68')]){this[_0x9150('0x69')](_0x57c82b[_0xa6132c]);this['recallMe'](_0x57c82b[_0xa6132c]);}else{notSendMessagesQueue(_0x57c82b[_0xa6132c]);}}}};Preview[_0x9150('0x11')][_0x9150('0x6a')]=function(_0xc841cb){var _0x2642dc=this;this[_0x9150('0x6b')][_0x9150('0x12')](function(){if(!_['isNil'](_0x2642dc[_0x9150('0x18')][_0xc841cb])){loggerAction[_0x9150('0x59')](_0x9150('0x6c'),_0xc841cb,_0x9150('0x6d'),_0x2642dc[_0x9150('0x18')][_0xc841cb][_0x9150('0x6e')],_0x9150('0x6f'),JSON[_0x9150('0x55')](_0x2642dc[_0x9150('0x15')][_0x2642dc[_0x9150('0x18')][_0xc841cb]['queue']][_0x9150('0x4d')]),_0x9150('0x70'),JSON['stringify'](_0x2642dc[_0x9150('0x15')][_0x2642dc[_0x9150('0x18')][_0xc841cb][_0x9150('0x6e')]][_0x9150('0x5c')]),JSON[_0x9150('0x55')](_0x2642dc[_0x9150('0x18')][_0xc841cb]['dialAnswer']),JSON[_0x9150('0x55')](_[_0x9150('0x71')](_0x2642dc[_0x9150('0x18')][_0xc841cb],[_0x9150('0x72'),_0x9150('0x73'),_0x9150('0x74'),'ListId'])));return ami[_0x9150('0x75')]({'action':_0x9150('0x76'),'channel':_0x2642dc[_0x9150('0x18')][_0xc841cb][_0x9150('0x77')]})[_0x9150('0x78')](function(_0x3e208e){if(_0x3e208e[_0x9150('0x5d')]===_0x9150('0x79')){setTimeout(function(){if(_0x2642dc[_0x9150('0x18')][_0xc841cb]){ut[_0x9150('0x7a')](_0x2642dc[_0x9150('0x15')][_0x2642dc[_0x9150('0x18')][_0xc841cb][_0x9150('0x6e')]],_0x9150('0x7b'));if(_0x2642dc[_0x9150('0x18')][_0xc841cb]['dialAnswer']===!![]){ut['decrementTalkink'](_0x2642dc[_0x9150('0x15')][_0x2642dc['actions'][_0xc841cb][_0x9150('0x6e')]],'[clearZombieChannel]');ut[_0x9150('0x7c')]('[Dialer][checkChannel][pTalking][Preview]'+_0xc841cb,_0x2642dc[_0x9150('0x18')][_0xc841cb][_0x9150('0x6e')]);}ut[_0x9150('0x7c')](_0x9150('0x7d')+_0xc841cb,_0x2642dc['actions'][_0xc841cb][_0x9150('0x6e')]);delete _0x2642dc[_0x9150('0x18')][_0xc841cb];}},0x2328);}});}});};Preview['prototype'][_0x9150('0x67')]=function(){var _0x526d1f=this;loggerAction[_0x9150('0x59')](_0x9150('0x7e'),_[_0x9150('0x7f')](this[_0x9150('0x18')]));for(var _0x405b6e in this['actions']){if(_0x526d1f[_0x9150('0x18')]['hasOwnProperty'](_0x405b6e)){_0x526d1f[_0x9150('0x6a')](_0x405b6e);}}};Preview[_0x9150('0x11')][_0x9150('0x80')]=function(_0x59c010){var _0x22d9fd=this;rpcDb[_0x9150('0x81')](_0x59c010['id'],ut[_0x9150('0x82')](this[_0x9150('0x19')]))[_0x9150('0x83')](function(_0x164363){if(!_[_0x9150('0x84')](_0x164363)){for(var _0x5a7dd2=0x0;_0x5a7dd2<_0x164363[_0x9150('0x85')];_0x5a7dd2+=0x1){if(ut[_0x9150('0x86')](_0x164363[_0x5a7dd2][_0x9150('0x87')])<_0x59c010['dialRecallMeTimeout']*0x3c){if(_0x164363[_0x5a7dd2]['Agent']&&!_0x164363[_0x5a7dd2]['Agent'][_0x9150('0x88')]){_0x22d9fd[_0x9150('0x89')](_0x164363[_0x5a7dd2]['id'])[_0x9150('0x83')](ut[_0x9150('0x8a')]('[RecallMe]'))['catch'](ut[_0x9150('0x8a')](_0x9150('0x8b')));}else{rpcDb['disableContact'](_0x164363[_0x5a7dd2]['id']);}}else{var _0x4ea9db=new Action(_0x164363[_0x5a7dd2],_0x59c010);_0x4ea9db[_0x9150('0x8c')]=moment()['format'](_0x9150('0x8d'));_0x59c010[_0x9150('0x43')]+=0x1;ut[_0x9150('0x8e')](_0x4ea9db,0x17,_0x9150('0x8f'));if(_0x59c010[_0x9150('0x90')]){rpcDb[_0x9150('0x91')](ut[_0x9150('0x92')](_0x164363[_0x5a7dd2]));rpcDb[_0x9150('0x93')](_0x4ea9db,'[HistoryDialRecallInQueue][historyCatch]');}else{ut[_0x9150('0x8e')](_0x4ea9db,0x16,_0x9150('0x94'));rpcDb['createCustomerHistory'](_0x4ea9db,_0x9150('0x95'));rpcDb[_0x9150('0x96')](_0x4ea9db,'[HistoryRecallClose]');}}}}})[_0x9150('0x78')](ut['logger2'](_0x9150('0x97')));};Preview[_0x9150('0x11')]['setMessage']=function(_0x246490){_0x246490[_0x9150('0x5b')]=!![];if(ut[_0x9150('0x98')](_0x246490[_0x9150('0x2c')])){_0x246490[_0x9150('0x5d')]=_0x9150('0x99');}else if(!ut[_0x9150('0x9a')](_0x246490[_0x9150('0x68')])){_0x246490[_0x9150('0x5d')]=_0x9150('0x5e');}else if(!this[_0x9150('0x9b')](_0x246490[_0x9150('0x52')])){if(!this[_0x9150('0x9b')](_0x246490[_0x9150('0x9c')])){_0x246490[_0x9150('0x5d')]=_0x9150('0x9d');}else{_0x246490['message']=_0x9150('0x9e');}}else{_0x246490['message']='ACTIVE';}emitCampaignPreview(_0x246490);};Preview[_0x9150('0x11')]['callProgressDetectingCustomer']=function(_0x3dc900,_0x194a82,_0x5f031d){var _0x3aac8b=this;var _0x529177=this['actions'][_0x194a82];var _0x358e50=this[_0x9150('0x15')][_0x529177[_0x9150('0x6e')]];var _0x131882;if(_0x358e50){switch(_0x5f031d){case'1':_0x358e50[_0x9150('0x41')]+=0x1;_0x529177[_0x9150('0x9f')]=ut[_0x9150('0xa0')](_0x529177);ut['logCustomer'](_0x529177,0x0,'NoSuchNumber');rpcDb[_0x9150('0x93')](_0x529177,_0x9150('0xa1'));if(ut[_0x9150('0xa0')](_0x529177)>=_0x358e50['dialGlobalMaxRetry']){_0x131882=ut[_0x9150('0xa2')](_0x529177,0xf,_0x9150('0xa3'));rpcDb['createCustomerFinal'](_0x131882,'[callProgressDetectingCustomer][logNoSuchGlobal]');}else{rpcDb['createCustomerFinal'](_0x529177,_0x9150('0xa4'));}delete this[_0x9150('0x18')][_0x3dc900[_0x9150('0xa5')]];break;case _0x9150('0xa6'):var _0x1ce70a=moment()[_0x9150('0x56')](_0x9150('0x8d'));_0x529177[_0x9150('0xa7')]=_0x1ce70a;_0x529177[_0x9150('0xa8')]=_0x1ce70a;_0x529177['dialAnswer']=!![];_0x358e50[_0x9150('0x5c')]+=0x1;logger['info'](_0x9150('0xa9'),_0x529177[_0x9150('0xaa')],'\x20Queue',_0x358e50['name'],_0x9150('0x70'),_0x358e50[_0x9150('0x5c')]);ami['emit'](_0x9150('0xab'),ut[_0x9150('0xac')](_0x529177,_0x9150('0xad')));if(_0x358e50[_0x9150('0xae')]){ami[_0x9150('0x26')](_0x9150('0xaf'),ut[_0x9150('0xb0')](_0x529177));}break;case'16':ami['emit'](_0x9150('0xb1'),ut[_0x9150('0xac')](_0x529177,_0x9150('0xb2')));emitVoiceQueueChannelRemove(ut[_0x9150('0xac')](_0x529177,_0x9150('0xb2')));_0x358e50['outboundAnswerCallsDay']+=0x1;_0x358e50[_0x9150('0x31')]+=0x1;_0x358e50[_0x9150('0x2a')]+=0x1;ut[_0x9150('0xb3')](_0x358e50,'[16]');_0x529177[_0x9150('0x9f')]=ut['totalGlobal'](_0x529177);ut[_0x9150('0x8e')](_0x529177,0x4,_0x9150('0xb4'));rpcDb[_0x9150('0x93')](_0x529177,_0x9150('0xb5'));rpcDb[_0x9150('0x96')](_0x529177,_0x9150('0xb6'));rpcDb[_0x9150('0xb7')](_0x529177);_0x358e50[_0x9150('0x2e')]+=_0x529177[_0x9150('0xb8')];_0x358e50['sumBillable']+=_0x529177[_0x9150('0xb8')];logger[_0x9150('0x59')](_0x9150('0xb9'),_0x529177[_0x9150('0xaa')],_0x9150('0xba'),_0x358e50[_0x9150('0x29')],_0x9150('0x70'),_0x358e50[_0x9150('0x5c')]);delete this[_0x9150('0x18')][_0x3dc900[_0x9150('0xa5')]];break;case _0x9150('0xbb'):_0x358e50[_0x9150('0x3c')]+=0x1;_0x529177['countbusyretry']+=0x1;_0x529177[_0x9150('0x9f')]=ut[_0x9150('0xa0')](_0x529177);ut[_0x9150('0x8e')](_0x529177,0x5,_0x9150('0xbc'));rpcDb[_0x9150('0x93')](_0x529177,_0x9150('0xbd'));if(ut['totalGlobal'](_0x529177)>=_0x358e50[_0x9150('0xbe')]){_0x131882=ut[_0x9150('0xa2')](_0x529177,0xf,'Global');rpcDb[_0x9150('0x96')](_0x131882,_0x9150('0xbf'));}else{if(_0x529177[_0x9150('0xc0')]>=_0x358e50['dialBusyMaxRetry']){rpcDb[_0x9150('0x96')](_0x529177,'[callProgressDetectingCustomer][logBusy]');}else{rpcDb[_0x9150('0xc1')](ut[_0x9150('0xc2')](_0x529177,_0x9150('0xc0'),_0x358e50[_0x9150('0xc3')]),_0x529177[_0x9150('0xc4')],_0x529177['activeContact']);}}break;case _0x9150('0xc5'):_0x358e50['outboundNoAnswerCallsDay']+=0x1;_0x529177[_0x9150('0xc6')]+=0x1;_0x529177[_0x9150('0x9f')]=ut[_0x9150('0xa0')](_0x529177);ut[_0x9150('0x8e')](_0x529177,0x3,'NoAnswer');rpcDb[_0x9150('0x93')](_0x529177,'[callProgressDetectingCustomer][logNoAnswer]');if(ut[_0x9150('0xa0')](_0x529177)>=_0x358e50[_0x9150('0xbe')]){_0x131882=ut[_0x9150('0xa2')](_0x529177,0xf,'Global');rpcDb[_0x9150('0x96')](_0x131882,'[callProgressDetectingCustomer][logNoAnswerGlobal]');}else{if(_0x529177['countnoanswerretry']>=_0x358e50[_0x9150('0xc7')]){rpcDb[_0x9150('0x96')](_0x529177,_0x9150('0xc8'));}else{rpcDb['rescheduleContact'](ut[_0x9150('0xc2')](_0x529177,_0x9150('0xc6'),_0x358e50[_0x9150('0xc9')]),_0x529177[_0x9150('0xc4')],_0x529177[_0x9150('0xca')]);}}break;case _0x9150('0xcb'):_0x358e50[_0x9150('0xcc')]+=0x1;_0x529177['countcongestionretry']+=0x1;_0x529177[_0x9150('0x9f')]=ut[_0x9150('0xa0')](_0x529177);ut[_0x9150('0x8e')](_0x529177,0x8,_0x9150('0xcd'));rpcDb[_0x9150('0x93')](_0x529177,'[callProgressDetectingCustomer][logCongestion]');if(ut[_0x9150('0xa0')](_0x529177)>=_0x358e50[_0x9150('0xbe')]){_0x131882=ut[_0x9150('0xa2')](_0x529177,0xf,_0x9150('0xa3'));rpcDb[_0x9150('0x96')](_0x131882,'[callProgressDetectingCustomer][logCongestionGlobal]');}else{if(_0x529177['countcongestionretry']>=_0x358e50[_0x9150('0xce')]){rpcDb['createCustomerFinal'](_0x529177,_0x9150('0xcf'));}else{rpcDb[_0x9150('0xc1')](ut['scheduledAt'](_0x529177,_0x9150('0xd0'),_0x358e50[_0x9150('0xc3')]),_0x529177['unlockAgent'],_0x529177[_0x9150('0xca')]);}}break;case _0x9150('0xd1'):_0x358e50[_0x9150('0x44')]+=0x1;_0x529177['countglobal']=ut['totalGlobal'](_0x529177);ut[_0x9150('0x8e')](_0x529177,0x14,_0x9150('0xd2'));rpcDb['createCustomerHistory'](_0x529177,_0x9150('0xd3'));if(_0x529177[_0x9150('0xc4')]){rpcDb['unlockContact'](_0x529177[_0x9150('0xd4')]);}if(_0x529177[_0x9150('0xca')]){rpcDb[_0x9150('0xd5')](_0x529177[_0x9150('0xd4')]);}break;default:if(_0x529177[_0x9150('0xd6')]){ut['decrementTalkink'](_0x358e50,_0x9150('0xd7'));ut['loggerError'](_0x9150('0xd8')+_0x358e50[_0x9150('0x29')],_0x3dc900);}_0x358e50['outboundUnknownCallsDay']+=0x1;_0x529177[_0x9150('0x9f')]=ut[_0x9150('0xa0')](_0x529177);ut[_0x9150('0x8e')](_0x529177,0xc,_0x3dc900['cause-txt']||_0x3dc900[_0x9150('0xd9')]);rpcDb[_0x9150('0x93')](_0x529177,_0x9150('0xda'));if(ut[_0x9150('0xa0')](_0x529177)>=_0x358e50['dialGlobalMaxRetry']){_0x131882=ut['cloneAction'](_0x529177,0xf,_0x9150('0xa3'));rpcDb[_0x9150('0x96')](_0x131882,_0x9150('0xdb'));}else{rpcDb['createCustomerFinal'](_0x529177,'[callProgressDetectingCustomer][logUnknownGlobal]');}delete this[_0x9150('0x18')][_0x3dc900[_0x9150('0xa5')]];}if(!(_0x529177['dialAnswer']&&_0x5f031d==='16')){ut['updateOriginated'](_0x358e50,'[callProgressDetectingCustomer]');logger[_0x9150('0x59')]('[originated][decrement][callProgressDetectingCustomer]',_0x529177[_0x9150('0xaa')],'\x20Queue',_0x358e50[_0x9150('0x29')],_0x9150('0x6f'),_0x358e50[_0x9150('0x4d')]);}if(_0x5f031d!=='ANSWER'){delete this[_0x9150('0x18')][_0x3dc900[_0x9150('0xa5')]];delete this[_0x9150('0x18')][_0x3dc900[_0x9150('0xdc')]];}}};Preview['prototype'][_0x9150('0xdd')]=function(_0x421540,_0x4e9782,_0x239c79){if(_['isUndefined'](_0x4e9782)&&_0x9150('0xde')!==typeof _0x4e9782){return;}if(_[_0x9150('0xdf')](_0x239c79)&&_0x9150('0xde')!==typeof _0x239c79){return;}switch(_0x239c79[_0x9150('0xe0')]){case'0':ut[_0x9150('0xe1')](_0x421540,0x0,_0x9150('0xe2'));rpcDb[_0x9150('0xe3')](_0x421540,_0x9150('0xe4'));break;case'3':ut[_0x9150('0xe1')](_0x421540,0x3,_0x9150('0xe5'));rpcDb[_0x9150('0xe3')](_0x421540,_0x9150('0xe6'));break;case'5':ut[_0x9150('0xe1')](_0x421540,0x5,_0x9150('0xbc'));rpcDb['createAgentHistory'](_0x421540,_0x9150('0xe7'));break;case'8':ut[_0x9150('0xe1')](_0x421540,0x8,_0x9150('0xcd'));rpcDb[_0x9150('0xe3')](_0x421540,_0x9150('0xe8'));break;case'22':ut[_0x9150('0xe1')](_0x421540,0x16,'AnswerAGI');rpcDb[_0x9150('0xe3')](_0x421540,_0x9150('0xe9'));break;default:ut[_0x9150('0xe1')](_0x421540,0xc,_0x239c79['reason']);rpcDb[_0x9150('0xe3')](_0x421540,_0x9150('0xe8'));}ut['updateOriginated'](_0x4e9782,_0x9150('0xea'));logger[_0x9150('0x59')]('[originated][decrement][callProgressDetectingAgent]',_0x421540[_0x9150('0xaa')],_0x9150('0xba'),_0x4e9782[_0x9150('0x29')],_0x9150('0x6f'),_0x4e9782[_0x9150('0x4d')]);delete this[_0x9150('0x18')][_0x421540[_0x9150('0xaa')]];};Preview[_0x9150('0x11')][_0x9150('0xeb')]=function(_0x202164,_0x11f450,_0x8bcd13,_0x5b30e8,_0x985f57){var _0x827573=this;return new BPromise(function(_0x2a1b62,_0x147620){if(_[_0x9150('0x84')](_0x11f450)||_[_0x9150('0x84')](_0x11f450[_0x9150('0xec')])||_['isNil'](_0x11f450['Contact'][_0x9150('0xed')])||_[_0x9150('0x84')](_0x11f450[_0x9150('0x74')])){_0x147620(ut[_0x9150('0x5d')](_0x9150('0xee'),_0x5b30e8,_0x985f57));return;}var _0x521e6e=uuid['v4']();var _0x20c627=_0x827573[_0x9150('0x15')][_0x11f450['Queue']['name']];var _0x46e061=_0x8bcd13?_0x827573['agents'][_0x8bcd13]['id']:undefined;_0x827573[_0x9150('0x18')][_0x521e6e]=new Action(_0x11f450,_0x20c627,_0x521e6e,_0x8bcd13,_0x46e061);var _0x56d515=_0x827573['actions'][_0x521e6e];_0x56d515[_0x9150('0xc4')]=_0x5b30e8;_0x56d515['activeContact']=_0x985f57;_0x56d515['lookAgent']=_0x8bcd13;if(_[_0x9150('0xef')](_0x202164)){_0x827573['execCall'](_0x56d515,_0x20c627,_0x11f450,_0x8bcd13)[_0x9150('0x83')](function(_0x2606b1){logger[_0x9150('0x59')](_0x9150('0xf0'),'Queue:\x20'+_0x56d515[_0x9150('0x6e')]+_0x9150('0xf1')+_0x56d515[_0x9150('0xd4')],JSON[_0x9150('0x55')](_0x2606b1));ami['emit']('custom:agentcalled',ut[_0x9150('0xac')](_0x56d515,_0x9150('0xf2')));_0x2a1b62(ut['message'](_0x9150('0xf3')));})[_0x9150('0x78')](function(_0x579516){ut[_0x9150('0x5f')](_0x9150('0xf4'),_0x579516);_0x147620(ut[_0x9150('0x5d')]('Call\x20failed',_0x5b30e8,_0x985f57));});}else{_0x20c627['outboundBlacklistCallsDay']+=0x1;ut[_0x9150('0xf5')](_0x56d515);rpcDb[_0x9150('0xf6')](_0x56d515,_0x9150('0xf7'));delete _0x827573['actions'][_0x521e6e];_0x147620(ut[_0x9150('0x5d')](_0x9150('0xf8'),_0x5b30e8,_0x985f57));}});};Preview[_0x9150('0x11')][_0x9150('0x9b')]=function(_0x48d763){return!_[_0x9150('0x84')](_0x48d763)&&!_['isNil'](_0x48d763[_0x9150('0x29')])&&!_[_0x9150('0x84')](_0x48d763[_0x9150('0x53')])&&_0x48d763['active']&&!_[_0x9150('0x84')](this[_0x9150('0x17')][util[_0x9150('0x56')](_0x9150('0xf9'),_0x48d763[_0x9150('0x29')])])&&!_['isNil'](this[_0x9150('0x17')][util[_0x9150('0x56')]('SIP/%s',_0x48d763[_0x9150('0x29')])][_0x9150('0x76')])&&(this[_0x9150('0x17')][util[_0x9150('0x56')](_0x9150('0xf9'),_0x48d763[_0x9150('0x29')])]['status']==='reachable'||this[_0x9150('0x17')][util['format']('SIP/%s',_0x48d763[_0x9150('0x29')])]['status']===_0x9150('0xfa'));};Preview[_0x9150('0x11')][_0x9150('0x89')]=function(_0x50688f,_0x580163){var _0x33d99e=this;return new BPromise(function(_0x1590e5,_0x5daad8){_0x33d99e[_0x9150('0xfb')](_0x50688f,_0x580163)[_0x9150('0x83')](function(_0x274b93){_0x1590e5(_['pick'](_0x274b93,[_0x9150('0x5d')]));})['catch'](function(_0x239fdb){if(_0x239fdb[_0x9150('0xfc')]){rpcDb[_0x9150('0xfd')](_0x50688f);}if(_0x239fdb[_0x9150('0x53')]){rpcDb[_0x9150('0xd5')](_0x50688f);}_0x5daad8(_[_0x9150('0x71')](_0x239fdb,[_0x9150('0x5d')]));});});};Preview['prototype'][_0x9150('0xfb')]=function(_0x36551a,_0x159b8b){var _0x2b7fa7=this;return new BPromise(function(_0x146349,_0x32fa57){var _0x2751b4,_0x39f69c;rpcDb[_0x9150('0xfe')](_0x36551a)['then'](function(_0x4790f0){if(!_[_0x9150('0x84')](_0x4790f0[0x0])){_0x39f69c=_0x4790f0[0x0][_0x9150('0xff')]?![]:!![];_0x2751b4=_0x4790f0[0x0]['recallme']?!![]:![];_0x2751b4=_0x159b8b?!![]:_0x2751b4;}var _0x20c50c=_0x2b7fa7['validateContact'](_0x4790f0);if(_0x20c50c[_0x9150('0x100')]){rpcDb['checkIsBlackList'](_[_0x9150('0x71')](_0x4790f0[0x0],[_0x9150('0x74'),_0x9150('0x101')]))[_0x9150('0x83')](function(_0xbb37d6){_0x2b7fa7[_0x9150('0xeb')](_0xbb37d6,_0x4790f0[0x0],_0x159b8b,_0x39f69c,_0x2751b4)[_0x9150('0x83')](function(_0x27c008){_0x146349(_0x27c008);})['catch'](function(_0x5d5fd5){_0x32fa57(_0x5d5fd5);});})[_0x9150('0x78')](function(_0x2e2c9d){ut['logger'](_0x9150('0x102'),_0x2e2c9d);_0x32fa57(ut[_0x9150('0x5d')]('Call\x20unsuccessful',_0x39f69c,_0x2751b4));});}else{_0x32fa57(ut[_0x9150('0x5d')](_0x20c50c['message'],_0x39f69c,_0x2751b4));}})[_0x9150('0x78')](function(_0x446d4){ut[_0x9150('0x5f')]('[Preview][getContactPreview]',_0x446d4);_0x32fa57(ut['message']('Call\x20unsuccessful',![],!![]));});});};Preview[_0x9150('0x11')][_0x9150('0x103')]=function(_0x6dce82){if(_[_0x9150('0x84')](_0x6dce82)||_['isEmpty'](_0x6dce82)||!_[_0x9150('0x84')](_0x6dce82[0x0]['Agent'])&&_[_0x9150('0x84')](_0x6dce82[0x0][_0x9150('0x104')]['name'])){ut[_0x9150('0x5f')]('[Preview][validateContact][Empty\x20Contact]',_0x6dce82);return{'isValid':![],'message':_0x9150('0x105')};}var _0x20df21=this[_0x9150('0x15')][_0x6dce82[0x0]['Queue'][_0x9150('0x29')]];_0x20df21[_0x9150('0x5d')]=_0x9150('0x9e');if(_['isNil'](_0x20df21)){ut['logger'](_0x9150('0x106'),_0x20df21);return{'isValid':![],'message':_0x9150('0x107')};}if(!this[_0x9150('0x9b')](_0x20df21[_0x9150('0x52')])){ut[_0x9150('0x5f')](_0x9150('0x108'),_0x9150('0x109')+_0x20df21[_0x9150('0x29')]+_0x9150('0x10a'));if(!this[_0x9150('0x9b')](_0x20df21[_0x9150('0x9c')])){ut[_0x9150('0x5f')](_0x9150('0x108'),_0x20df21['name']+_0x9150('0x10b'));return{'isValid':![],'message':_0x9150('0x10c')};}}if(!ut[_0x9150('0x9a')](_0x20df21['dialActive'])){ut[_0x9150('0x5f')](_0x9150('0x10d'),_0x20df21[_0x9150('0x29')]+_0x9150('0x10e'));return{'isValid':![],'message':_0x9150('0x109')+_0x20df21[_0x9150('0x29')]+_0x9150('0x10e')};}return{'isValid':!![],'message':_0x9150('0x10f')};};Preview['prototype'][_0x9150('0x110')]=function(_0x3bede6,_0x337d58,_0x150084,_0x23493f){var _0x4f7f2c=this;return new BPromise(function(_0x4c589b,_0x1c1a47){var _0x1e52f5=_0x3bede6[_0x9150('0xaa')];var _0x381696=_0x4f7f2c[_0x9150('0x9b')](_0x337d58[_0x9150('0x52')])?util['format']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