server/services/ami/report/index.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xcf2a=['voiceAgentReport','custom:voiceDialReport','voiceDialReport','blindtransfer','blindTransfer','attendedtransfer','attendedTransfer','prototype','findAgent','find','name','isNil','interface','length','connectedlinenum','accountcode','assigned','lastAssignedTo','format','queuecallercomplete','queuecallercompleteAt','YYYY-MM-DD\x20HH:mm:ss','create','getAgentByInternal','keys','channel','split','calleridnum','outbound','internal','destination','exten','type','lastapplication','queue','lastdata','context','from-voip-provider','callerid','xcally-motion-preview','calleridpreview','originatecalleridnum','destinationchannel','disposition','\x22%s\x22\x20<%s>','calleridname','transfers','linkedid','transfereelinkedid','uniqueid','getCallType','UserId','membername','monitors','createdAt','connectedlinename','xcally-motion-dialer','isArray','forEach','startsWith','Local','substring','indexOf','mobile','lastIndexOf','SIP/%s','exports','lodash','util','../../../config/environment','../ami','../rpc/voiceAgentReport','../rpc/voiceDialReport','../rpc/memberReport','../rpc/voiceQueueReport','../rpc/voiceRecording','../rpc/voiceTransferReport','./voiceCallReport','./voiceDialReport','./userReport','realtime','agents','telephones','sync','xdr','disabled','custom:voiceQueueReport','voiceQueueReport','bind','custom:voiceCallReport','voiceCallReport','custom:voiceAgentReport'];(function(_0x3dd15e,_0x1f0015){var _0x231fd0=function(_0x4f680a){while(--_0x4f680a){_0x3dd15e['push'](_0x3dd15e['shift']());}};_0x231fd0(++_0x1f0015);}(_0xcf2a,0x1b3));var _0xacf2=function(_0x2d2c16,_0x4e88b6){_0x2d2c16=_0x2d2c16-0x0;var _0x53f2fb=_0xcf2a[_0x2d2c16];return _0x53f2fb;};'use strict';var _=require(_0xacf2('0x0'));var moment=require('moment');var util=require(_0xacf2('0x1'));var config=require(_0xacf2('0x2'));var ami=require(_0xacf2('0x3'));var RpcVoiceAgentReport=require(_0xacf2('0x4'));var RpcVoiceCallReport=require('../rpc/voiceCallReport');var RpcVoiceDialReport=require(_0xacf2('0x5'));var RpcMemberReport=require(_0xacf2('0x6'));var RpcVoiceQueueReport=require(_0xacf2('0x7'));var RpcVoiceRecording=require(_0xacf2('0x8'));var RpcVoiceTransferReport=require(_0xacf2('0x9'));var VoiceQueueReport=require('./voiceQueueReport');var VoiceCallReport=require(_0xacf2('0xa'));var VoiceAgentReport=require('./voiceAgentReport');var VoiceDialReport=require(_0xacf2('0xb'));var UserReport=require(_0xacf2('0xc'));function Report(_0x6452db){this[_0xacf2('0xd')]=_0x6452db;this[_0xacf2('0xe')]=_0x6452db[_0xacf2('0xe')];this[_0xacf2('0xf')]=_0x6452db[_0xacf2('0xf')];}Report['prototype'][_0xacf2('0x10')]=function(_0x28eb6a){var _0x552afa=new VoiceQueueReport(this[_0xacf2('0xd')]);var _0x4972c9=new VoiceAgentReport(this[_0xacf2('0xd')]);var _0x2eb7d7=new VoiceDialReport(this[_0xacf2('0xd')]);var _0x12b91a=new VoiceCallReport(this[_0xacf2('0xd')]);var _0x199a0f=new UserReport(this['realtime']);if(config[_0xacf2('0x11')]&&config[_0xacf2('0x11')][_0xacf2('0x12')]){ami['on'](_0xacf2('0x13'),this[_0xacf2('0x14')][_0xacf2('0x15')](this));ami['on'](_0xacf2('0x16'),this[_0xacf2('0x17')][_0xacf2('0x15')](this));ami['on'](_0xacf2('0x18'),this[_0xacf2('0x19')][_0xacf2('0x15')](this));ami['on'](_0xacf2('0x1a'),this[_0xacf2('0x1b')][_0xacf2('0x15')](this));ami['on'](_0xacf2('0x1c'),this[_0xacf2('0x1d')][_0xacf2('0x15')](this));ami['on'](_0xacf2('0x1e'),this[_0xacf2('0x1f')][_0xacf2('0x15')](this));}};Report[_0xacf2('0x20')][_0xacf2('0x21')]=function(_0x10abfa){var _0x41cd67;_0x41cd67=_[_0xacf2('0x22')](this[_0xacf2('0xe')],function(_0xc1a8a9){return _0xc1a8a9['accountcode']==_0x10abfa||_0xc1a8a9[_0xacf2('0x23')]==_0x10abfa;});if(_[_0xacf2('0x24')](_0x41cd67)){var _0x372646=_[_0xacf2('0x22')](this[_0xacf2('0xf')],function(_0x36e93a){return _0x36e93a['accountcode']==_0x10abfa||_0x36e93a[_0xacf2('0x23')]==_0x10abfa;});if(_0x372646){_0x41cd67=_[_0xacf2('0x22')](this['agents'],function(_0x11b473){return _0x11b473[_0xacf2('0x25')]==util['format']('SIP/%s',_0x372646[_0xacf2('0x23')]);});}}return _0x41cd67;};Report[_0xacf2('0x20')]['voiceQueueReport']=function(_0x515047){for(var _0x3e474b=0x0;_0x3e474b<_0x515047[_0xacf2('0x26')];_0x3e474b+=0x1){var _0x57c871=this[_0xacf2('0x21')](_0x515047[_0x3e474b][_0xacf2('0x27')]);if(_0x57c871){_0x515047[_0x3e474b][_0xacf2('0x28')]=_0x57c871[_0xacf2('0x28')];_0x515047[_0x3e474b][_0xacf2('0x29')]=!![];_0x515047[_0x3e474b][_0xacf2('0x2a')]=_0x57c871[_0xacf2('0x23')];_0x515047[_0x3e474b][_0xacf2('0x25')]=_[_0xacf2('0x24')](_0x57c871[_0xacf2('0x25')])?util[_0xacf2('0x2b')]('SIP/%s',_0x57c871[_0xacf2('0x23')]):_0x57c871[_0xacf2('0x25')];if(_0x515047[_0x3e474b][_0xacf2('0x2c')]){_0x515047[_0x3e474b][_0xacf2('0x2d')]=moment()[_0xacf2('0x2b')](_0xacf2('0x2e'));}if(_0x515047[_0x3e474b]['queuecallerexit']){_0x515047[_0x3e474b]['queuecallerexitAt']=moment()[_0xacf2('0x2b')]('YYYY-MM-DD\x20HH:mm:ss');}RpcMemberReport[_0xacf2('0x14')](_0x515047[_0x3e474b]);}RpcVoiceQueueReport[_0xacf2('0x2f')](_0x515047[_0x3e474b]);}};function extractCalleridNumber(_0x782e87){var _0x53dd35=_0x782e87['match'](/<(.*?)>/);return _0x53dd35?_0x53dd35[0x1]:_0x782e87;}Report[_0xacf2('0x20')][_0xacf2('0x30')]=function(_0x46bbb3){for(var _0x4ad3fb=0x0;_0x4ad3fb<Object[_0xacf2('0x31')](this[_0xacf2('0xe')])[_0xacf2('0x26')];_0x4ad3fb++){var _0x18b3da=Object['keys'](this[_0xacf2('0xe')])[_0x4ad3fb];var _0x644d62=this[_0xacf2('0xe')][_0x18b3da];if(_0x644d62[_0xacf2('0x28')]===Number(_0x46bbb3))return _0x644d62;}return null;};Report['prototype']['getCallType']=function(_0x5ecf37){var _0x1e71d7=_0x5ecf37[_0xacf2('0x32')][_0xacf2('0x33')]('-')[0x0];var _0x2d6214=this[_0xacf2('0xe')][_0x1e71d7];if(!_0x2d6214)_0x2d6214=this[_0xacf2('0x30')](_0x5ecf37[_0xacf2('0x34')]);return!_0x2d6214?_0xacf2('0x35'):_0xacf2('0x36');};Report[_0xacf2('0x20')][_0xacf2('0x17')]=function(_0x533fa7){_0x533fa7[_0xacf2('0x37')]=_0x533fa7['destination']||_0x533fa7[_0xacf2('0x38')];if(_0x533fa7[_0xacf2('0x39')]=='dialer'){_0x533fa7[_0xacf2('0x3a')]=_0xacf2('0x3b');_0x533fa7[_0xacf2('0x3c')]=_0x533fa7[_0xacf2('0x3b')];if(_0x533fa7[_0xacf2('0x3d')]==_0xacf2('0x3e')){_0x533fa7[_0xacf2('0x28')]='';_0x533fa7[_0xacf2('0x37')]=extractCalleridNumber(_0x533fa7[_0xacf2('0x3f')]);}else if(_0x533fa7[_0xacf2('0x3d')]=='from-sip'){if(_0x533fa7[_0xacf2('0x37')]==_0xacf2('0x40')){_0x533fa7[_0xacf2('0x37')]=extractCalleridNumber(_0x533fa7[_0xacf2('0x41')]);_0x533fa7['calleridnum']=_0x533fa7[_0xacf2('0x42')];_0x533fa7[_0xacf2('0x43')]=[_0x533fa7[_0xacf2('0x32')],_0x533fa7[_0xacf2('0x32')]=_0x533fa7[_0xacf2('0x43')]][0x0];_0x533fa7['callerid']=_0x533fa7[_0xacf2('0x41')];}else{_0x533fa7[_0xacf2('0x37')]=_0x533fa7[_0xacf2('0x34')];_0x533fa7['calleridnum']=_0x533fa7['originatecalleridnum'];if(_0x533fa7[_0xacf2('0x44')]=='ANSWERED'){_0x533fa7[_0xacf2('0x28')]=_0x533fa7[_0xacf2('0x27')];}else{_0x533fa7[_0xacf2('0x28')]='';}}}}else{_0x533fa7[_0xacf2('0x3f')]=util[_0xacf2('0x2b')](_0xacf2('0x45'),_0x533fa7[_0xacf2('0x46')],_0x533fa7['calleridnum']);}if(RpcVoiceTransferReport[_0xacf2('0x47')][_0x533fa7[_0xacf2('0x48')]]){var _0x2482e5=RpcVoiceTransferReport['transfers'][_0x533fa7[_0xacf2('0x48')]];_0x2482e5[_0xacf2('0x49')]=_0x533fa7[_0xacf2('0x4a')];RpcVoiceTransferReport[_0xacf2('0x1d')](_0x2482e5);delete RpcVoiceTransferReport['transfers'][_0x533fa7['linkedid']];}if(_['isNil'](_0x533fa7['type'])){_0x533fa7[_0xacf2('0x39')]=this[_0xacf2('0x4b')](_0x533fa7);}if(_['isNil'](_0x533fa7[_0xacf2('0x4c')])){var _0x3c152f=_0x533fa7[_0xacf2('0x32')]['split']('-')[0x0];var _0x527667=this[_0xacf2('0xe')][_0x3c152f];if(!_0x527667)_0x527667=this[_0xacf2('0x30')](_0x533fa7[_0xacf2('0x28')]);if(_0x527667){_0x533fa7['UserId']=_0x527667['id'];_0x533fa7[_0xacf2('0x4d')]=_0x527667[_0xacf2('0x23')];}}RpcVoiceCallReport[_0xacf2('0x2f')](_0x533fa7);if(_0x533fa7['monitor']){for(var _0x46fe99=0x0;_0x46fe99<_0x533fa7['monitors'][_0xacf2('0x26')];_0x46fe99+=0x1){_0x533fa7['monitorFilename']=_0x533fa7[_0xacf2('0x4e')][_0x46fe99]['filename'];_0x533fa7[_0xacf2('0x4f')]=_0x533fa7['monitors'][_0x46fe99]['createdAt'];if(_0x533fa7['exten']=='xcally-motion-preview'){_0x533fa7[_0xacf2('0x34')]=_0x533fa7[_0xacf2('0x27')];_0x533fa7[_0xacf2('0x46')]=_0x533fa7[_0xacf2('0x50')];_0x533fa7[_0xacf2('0x27')]=_0x533fa7[_0xacf2('0x28')];_0x533fa7[_0xacf2('0x50')]=_0x533fa7[_0xacf2('0x4d')];_0x533fa7[_0xacf2('0x38')]=_0x533fa7[_0xacf2('0x42')];}else if(_0x533fa7[_0xacf2('0x38')]==_0xacf2('0x51')){_0x533fa7[_0xacf2('0x34')]=_0x533fa7[_0xacf2('0x37')];_0x533fa7[_0xacf2('0x38')]=_0x533fa7['originatecalleridnum'];}RpcVoiceRecording[_0xacf2('0x2f')](_0x533fa7);}}};Report[_0xacf2('0x20')][_0xacf2('0x19')]=function(_0x10f7e3){if(_[_0xacf2('0x52')](_0x10f7e3)){_0x10f7e3[_0xacf2('0x53')](function(_0x18e663){RpcVoiceAgentReport['create'](_0x18e663);});}else{RpcVoiceAgentReport['create'](_0x10f7e3);}};Report[_0xacf2('0x20')][_0xacf2('0x1b')]=function(_0x59d6fb){RpcVoiceDialReport['create'](_0x59d6fb);var _0x5e4f2a;var _0x457a50;var _0x1d1b7e=_0x59d6fb[_0xacf2('0x32')];if(_[_0xacf2('0x54')](_0x1d1b7e,_0xacf2('0x55'))){_0x457a50=_0x1d1b7e[_0xacf2('0x56')](_0x1d1b7e[_0xacf2('0x57')]('/')+0x1,_0x1d1b7e[_0xacf2('0x57')]('@'));_0x5e4f2a=_[_0xacf2('0x22')](this[_0xacf2('0xe')],function(_0x4166ac){return _0x4166ac[_0xacf2('0x58')]==_0x457a50||_0x4166ac['phone']==_0x457a50||_0x4166ac[_0xacf2('0x28')]==_0x457a50;});}else{_0x457a50=_0x1d1b7e['substring'](_0x1d1b7e[_0xacf2('0x57')]('/')+0x1,_0x1d1b7e[_0xacf2('0x59')]('-'));_0x5e4f2a=this['findAgent'](_0x457a50);}if(_0x5e4f2a){_0x59d6fb['interface']=_[_0xacf2('0x24')](_0x5e4f2a[_0xacf2('0x25')])?util[_0xacf2('0x2b')](_0xacf2('0x5a'),_0x5e4f2a[_0xacf2('0x23')]):_0x5e4f2a[_0xacf2('0x25')];_0x59d6fb[_0xacf2('0x4d')]=_0x5e4f2a[_0xacf2('0x23')];_0x59d6fb[_0xacf2('0x28')]=_0x5e4f2a[_0xacf2('0x28')];RpcMemberReport[_0xacf2('0x1b')](_0x59d6fb);}};Report[_0xacf2('0x20')][_0xacf2('0x1d')]=function(_0x53bd42){RpcVoiceTransferReport[_0xacf2('0x47')][_0x53bd42['transfererlinkedid']]=_0x53bd42;};Report['prototype']['attendedTransfer']=function(_0x1c1d23){RpcVoiceTransferReport[_0xacf2('0x1f')](_0x1c1d23);};module[_0xacf2('0x5b')]=Report;