server/services/ami/report/index.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xc562=['calleridpreview','originatecalleridnum','destinationchannel','disposition','connectedlinenum','\x22%s\x22\x20<%s>','calleridname','transfers','linkedid','transfereelinkedid','uniqueid','type','membername','create','monitor','monitors','monitorFilename','filename','createdAt','connectedlinename','isArray','forEach','voiceDialReport','startsWith','Local','indexOf','mobile','substring','lastIndexOf','blindTransfer','exports','moment','util','../../../config/environment','../ami','../rpc/voiceCallReport','../rpc/voiceDialReport','../rpc/memberReport','../rpc/voiceQueueReport','../rpc/voiceRecording','../rpc/voiceTransferReport','./voiceCallReport','./voiceAgentReport','./voiceDialReport','agents','telephones','prototype','sync','realtime','custom:voiceQueueReport','voiceQueueReport','bind','custom:voiceCallReport','voiceCallReport','custom:voiceAgentReport','voiceAgentReport','custom:voiceDialReport','blindtransfer','attendedTransfer','findAgent','find','name','isNil','accountcode','interface','format','lastAssignedTo','SIP/%s','queuecallercomplete','queuecallercompleteAt','YYYY-MM-DD\x20HH:mm:ss','queuecallerexit','match','length','getCallType','channel','split','getAgentByInternal','calleridnum','outbound','internal','destination','exten','dialer','lastdata','context','from-voip-provider','callerid','xcally-motion-preview'];(function(_0x137cd7,_0x28f679){var _0x9ca7cd=function(_0x37bb60){while(--_0x37bb60){_0x137cd7['push'](_0x137cd7['shift']());}};_0x9ca7cd(++_0x28f679);}(_0xc562,0x183));var _0x2c56=function(_0x3511d3,_0x4107ae){_0x3511d3=_0x3511d3-0x0;var _0x5d6321=_0xc562[_0x3511d3];return _0x5d6321;};'use strict';var _=require('lodash');var moment=require(_0x2c56('0x0'));var util=require(_0x2c56('0x1'));var config=require(_0x2c56('0x2'));var ami=require(_0x2c56('0x3'));var RpcVoiceAgentReport=require('../rpc/voiceAgentReport');var RpcVoiceCallReport=require(_0x2c56('0x4'));var RpcVoiceDialReport=require(_0x2c56('0x5'));var RpcMemberReport=require(_0x2c56('0x6'));var RpcVoiceQueueReport=require(_0x2c56('0x7'));var RpcVoiceRecording=require(_0x2c56('0x8'));var RpcVoiceTransferReport=require(_0x2c56('0x9'));var VoiceQueueReport=require('./voiceQueueReport');var VoiceCallReport=require(_0x2c56('0xa'));var VoiceAgentReport=require(_0x2c56('0xb'));var VoiceDialReport=require(_0x2c56('0xc'));var UserReport=require('./userReport');function Report(_0x46af62){this['realtime']=_0x46af62;this['agents']=_0x46af62[_0x2c56('0xd')];this['telephones']=_0x46af62[_0x2c56('0xe')];}Report[_0x2c56('0xf')][_0x2c56('0x10')]=function(_0x5ec207){var _0x39d4f1=new VoiceQueueReport(this['realtime']);var _0x430c9a=new VoiceAgentReport(this[_0x2c56('0x11')]);var _0x3149d0=new VoiceDialReport(this[_0x2c56('0x11')]);var _0x2d3abc=new VoiceCallReport(this['realtime']);var _0xf83c9e=new UserReport(this[_0x2c56('0x11')]);if(config['xdr']&&config['xdr']['disabled']){ami['on'](_0x2c56('0x12'),this[_0x2c56('0x13')][_0x2c56('0x14')](this));ami['on'](_0x2c56('0x15'),this[_0x2c56('0x16')][_0x2c56('0x14')](this));ami['on'](_0x2c56('0x17'),this[_0x2c56('0x18')]['bind'](this));ami['on'](_0x2c56('0x19'),this['voiceDialReport'][_0x2c56('0x14')](this));ami['on'](_0x2c56('0x1a'),this['blindTransfer']['bind'](this));ami['on']('attendedtransfer',this[_0x2c56('0x1b')][_0x2c56('0x14')](this));}};Report[_0x2c56('0xf')][_0x2c56('0x1c')]=function(_0x262914){var _0x4b1d87;_0x4b1d87=_[_0x2c56('0x1d')](this[_0x2c56('0xd')],function(_0x53dd5c){return _0x53dd5c['accountcode']==_0x262914||_0x53dd5c[_0x2c56('0x1e')]==_0x262914;});if(_[_0x2c56('0x1f')](_0x4b1d87)){var _0x4cbaa4=_[_0x2c56('0x1d')](this[_0x2c56('0xe')],function(_0x2fd2f7){return _0x2fd2f7[_0x2c56('0x20')]==_0x262914||_0x2fd2f7['name']==_0x262914;});if(_0x4cbaa4){_0x4b1d87=_[_0x2c56('0x1d')](this['agents'],function(_0x497cf6){return _0x497cf6[_0x2c56('0x21')]==util[_0x2c56('0x22')]('SIP/%s',_0x4cbaa4['name']);});}}return _0x4b1d87;};Report[_0x2c56('0xf')][_0x2c56('0x13')]=function(_0x25c682){for(var _0x3cbeb2=0x0;_0x3cbeb2<_0x25c682['length'];_0x3cbeb2+=0x1){var _0x88763f=this[_0x2c56('0x1c')](_0x25c682[_0x3cbeb2]['connectedlinenum']);if(_0x88763f){_0x25c682[_0x3cbeb2][_0x2c56('0x20')]=_0x88763f[_0x2c56('0x20')];_0x25c682[_0x3cbeb2]['assigned']=!![];_0x25c682[_0x3cbeb2][_0x2c56('0x23')]=_0x88763f[_0x2c56('0x1e')];_0x25c682[_0x3cbeb2][_0x2c56('0x21')]=_[_0x2c56('0x1f')](_0x88763f[_0x2c56('0x21')])?util[_0x2c56('0x22')](_0x2c56('0x24'),_0x88763f[_0x2c56('0x1e')]):_0x88763f[_0x2c56('0x21')];if(_0x25c682[_0x3cbeb2][_0x2c56('0x25')]){_0x25c682[_0x3cbeb2][_0x2c56('0x26')]=moment()[_0x2c56('0x22')](_0x2c56('0x27'));}if(_0x25c682[_0x3cbeb2][_0x2c56('0x28')]){_0x25c682[_0x3cbeb2]['queuecallerexitAt']=moment()['format']('YYYY-MM-DD\x20HH:mm:ss');}RpcMemberReport[_0x2c56('0x13')](_0x25c682[_0x3cbeb2]);}RpcVoiceQueueReport['create'](_0x25c682[_0x3cbeb2]);}};function extractCalleridNumber(_0xf53e3e){var _0x294947=_0xf53e3e[_0x2c56('0x29')](/<(.*?)>/);return _0x294947?_0x294947[0x1]:_0xf53e3e;}Report[_0x2c56('0xf')]['getAgentByInternal']=function(_0x4e9be9){for(var _0x21884d=0x0;_0x21884d<Object['keys'](this[_0x2c56('0xd')])[_0x2c56('0x2a')];_0x21884d++){var _0x5d9a23=Object['keys'](this[_0x2c56('0xd')])[_0x21884d];var _0x4ead2b=this[_0x2c56('0xd')][_0x5d9a23];if(_0x4ead2b[_0x2c56('0x20')]===Number(_0x4e9be9))return _0x4ead2b;}return null;};Report[_0x2c56('0xf')][_0x2c56('0x2b')]=function(_0x5951bd){var _0x50f87e=_0x5951bd[_0x2c56('0x2c')][_0x2c56('0x2d')]('-')[0x0];var _0x3c8c13=this[_0x2c56('0xd')][_0x50f87e];if(!_0x3c8c13)_0x3c8c13=this[_0x2c56('0x2e')](_0x5951bd[_0x2c56('0x2f')]);return!_0x3c8c13?_0x2c56('0x30'):_0x2c56('0x31');};Report[_0x2c56('0xf')][_0x2c56('0x16')]=function(_0x15cd08){_0x15cd08[_0x2c56('0x32')]=_0x15cd08[_0x2c56('0x32')]||_0x15cd08[_0x2c56('0x33')];if(_0x15cd08['type']==_0x2c56('0x34')){_0x15cd08['lastapplication']='queue';_0x15cd08[_0x2c56('0x35')]=_0x15cd08['queue'];if(_0x15cd08[_0x2c56('0x36')]==_0x2c56('0x37')){_0x15cd08[_0x2c56('0x20')]='';_0x15cd08[_0x2c56('0x32')]=extractCalleridNumber(_0x15cd08[_0x2c56('0x38')]);}else if(_0x15cd08[_0x2c56('0x36')]=='from-sip'){if(_0x15cd08[_0x2c56('0x32')]==_0x2c56('0x39')){_0x15cd08['destination']=extractCalleridNumber(_0x15cd08[_0x2c56('0x3a')]);_0x15cd08['calleridnum']=_0x15cd08[_0x2c56('0x3b')];_0x15cd08[_0x2c56('0x3c')]=[_0x15cd08[_0x2c56('0x2c')],_0x15cd08[_0x2c56('0x2c')]=_0x15cd08[_0x2c56('0x3c')]][0x0];_0x15cd08[_0x2c56('0x38')]=_0x15cd08[_0x2c56('0x3a')];}else{_0x15cd08[_0x2c56('0x32')]=_0x15cd08[_0x2c56('0x2f')];_0x15cd08[_0x2c56('0x2f')]=_0x15cd08[_0x2c56('0x3b')];if(_0x15cd08[_0x2c56('0x3d')]=='ANSWERED'){_0x15cd08[_0x2c56('0x20')]=_0x15cd08[_0x2c56('0x3e')];}else{_0x15cd08[_0x2c56('0x20')]='';}}}}else{_0x15cd08[_0x2c56('0x38')]=util[_0x2c56('0x22')](_0x2c56('0x3f'),_0x15cd08[_0x2c56('0x40')],_0x15cd08[_0x2c56('0x2f')]);}if(RpcVoiceTransferReport[_0x2c56('0x41')][_0x15cd08['linkedid']]){var _0x60e50a=RpcVoiceTransferReport[_0x2c56('0x41')][_0x15cd08[_0x2c56('0x42')]];_0x60e50a[_0x2c56('0x43')]=_0x15cd08[_0x2c56('0x44')];RpcVoiceTransferReport['blindTransfer'](_0x60e50a);delete RpcVoiceTransferReport['transfers'][_0x15cd08[_0x2c56('0x42')]];}if(_['isNil'](_0x15cd08[_0x2c56('0x45')])){_0x15cd08[_0x2c56('0x45')]=this[_0x2c56('0x2b')](_0x15cd08);}if(_[_0x2c56('0x1f')](_0x15cd08['UserId'])){var _0xd13b6=_0x15cd08['channel']['split']('-')[0x0];var _0x20e525=this[_0x2c56('0xd')][_0xd13b6];if(!_0x20e525)_0x20e525=this['getAgentByInternal'](_0x15cd08[_0x2c56('0x20')]);if(_0x20e525){_0x15cd08['UserId']=_0x20e525['id'];_0x15cd08[_0x2c56('0x46')]=_0x20e525[_0x2c56('0x1e')];}}RpcVoiceCallReport[_0x2c56('0x47')](_0x15cd08);if(_0x15cd08[_0x2c56('0x48')]){for(var _0x1392d0=0x0;_0x1392d0<_0x15cd08[_0x2c56('0x49')][_0x2c56('0x2a')];_0x1392d0+=0x1){_0x15cd08[_0x2c56('0x4a')]=_0x15cd08['monitors'][_0x1392d0][_0x2c56('0x4b')];_0x15cd08[_0x2c56('0x4c')]=_0x15cd08[_0x2c56('0x49')][_0x1392d0][_0x2c56('0x4c')];if(_0x15cd08['exten']==_0x2c56('0x39')){_0x15cd08[_0x2c56('0x2f')]=_0x15cd08[_0x2c56('0x3e')];_0x15cd08[_0x2c56('0x40')]=_0x15cd08[_0x2c56('0x4d')];_0x15cd08['connectedlinenum']=_0x15cd08[_0x2c56('0x20')];_0x15cd08[_0x2c56('0x4d')]=_0x15cd08[_0x2c56('0x46')];_0x15cd08[_0x2c56('0x33')]=_0x15cd08[_0x2c56('0x3b')];}else if(_0x15cd08['exten']=='xcally-motion-dialer'){_0x15cd08[_0x2c56('0x2f')]=_0x15cd08[_0x2c56('0x32')];_0x15cd08[_0x2c56('0x33')]=_0x15cd08[_0x2c56('0x3b')];}RpcVoiceRecording['create'](_0x15cd08);}}};Report['prototype']['voiceAgentReport']=function(_0x3f4073){if(_[_0x2c56('0x4e')](_0x3f4073)){_0x3f4073[_0x2c56('0x4f')](function(_0x26b385){RpcVoiceAgentReport[_0x2c56('0x47')](_0x26b385);});}else{RpcVoiceAgentReport['create'](_0x3f4073);}};Report[_0x2c56('0xf')][_0x2c56('0x50')]=function(_0x1ae226){RpcVoiceDialReport['create'](_0x1ae226);var _0x22e7b4;var _0x314820;var _0x51ca1e=_0x1ae226[_0x2c56('0x2c')];if(_[_0x2c56('0x51')](_0x51ca1e,_0x2c56('0x52'))){_0x314820=_0x51ca1e['substring'](_0x51ca1e[_0x2c56('0x53')]('/')+0x1,_0x51ca1e[_0x2c56('0x53')]('@'));_0x22e7b4=_[_0x2c56('0x1d')](this[_0x2c56('0xd')],function(_0xf1cb2e){return _0xf1cb2e[_0x2c56('0x54')]==_0x314820||_0xf1cb2e['phone']==_0x314820||_0xf1cb2e[_0x2c56('0x20')]==_0x314820;});}else{_0x314820=_0x51ca1e[_0x2c56('0x55')](_0x51ca1e[_0x2c56('0x53')]('/')+0x1,_0x51ca1e[_0x2c56('0x56')]('-'));_0x22e7b4=this[_0x2c56('0x1c')](_0x314820);}if(_0x22e7b4){_0x1ae226[_0x2c56('0x21')]=_[_0x2c56('0x1f')](_0x22e7b4[_0x2c56('0x21')])?util['format'](_0x2c56('0x24'),_0x22e7b4[_0x2c56('0x1e')]):_0x22e7b4['interface'];_0x1ae226[_0x2c56('0x46')]=_0x22e7b4[_0x2c56('0x1e')];_0x1ae226[_0x2c56('0x20')]=_0x22e7b4[_0x2c56('0x20')];RpcMemberReport['voiceDialReport'](_0x1ae226);}};Report[_0x2c56('0xf')][_0x2c56('0x57')]=function(_0x2a9291){RpcVoiceTransferReport[_0x2c56('0x41')][_0x2a9291['transfererlinkedid']]=_0x2a9291;};Report[_0x2c56('0xf')][_0x2c56('0x1b')]=function(_0x481b23){RpcVoiceTransferReport[_0x2c56('0x1b')](_0x481b23);};module[_0x2c56('0x58')]=Report;