server/services/ami/report/index.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xf142=['custom:voiceDialReport','blindtransfer','blindTransfer','attendedtransfer','findAgent','accountcode','name','isNil','find','format','SIP/%s','length','connectedlinenum','assigned','interface','YYYY-MM-DD\x20HH:mm:ss','queuecallerexit','create','match','keys','getCallType','split','calleridnum','outbound','internal','voiceCallReport','destination','exten','type','lastapplication','lastdata','queue','context','from-voip-provider','callerid','xcally-motion-preview','calleridpreview','originatecalleridnum','ANSWERED','calleridname','transfers','linkedid','transfereelinkedid','getAgentByInternal','membername','monitor','monitors','filename','createdAt','connectedlinename','voiceAgentReport','isArray','forEach','substring','indexOf','mobile','phone','voiceDialReport','attendedTransfer','lodash','moment','util','../../../config/environment','../ami','../rpc/voiceCallReport','../rpc/voiceDialReport','../rpc/memberReport','../rpc/voiceRecording','../rpc/voiceTransferReport','./voiceQueueReport','./voiceAgentReport','./userReport','realtime','agents','telephones','prototype','sync','xdr','disabled','voiceQueueReport','custom:voiceCallReport','bind','custom:voiceAgentReport'];(function(_0x122938,_0x1223d0){var _0x1363cc=function(_0x683697){while(--_0x683697){_0x122938['push'](_0x122938['shift']());}};_0x1363cc(++_0x1223d0);}(_0xf142,0xe1));var _0x2f14=function(_0x5a79e2,_0x319b1a){_0x5a79e2=_0x5a79e2-0x0;var _0x266c45=_0xf142[_0x5a79e2];return _0x266c45;};'use strict';var _=require(_0x2f14('0x0'));var moment=require(_0x2f14('0x1'));var util=require(_0x2f14('0x2'));var config=require(_0x2f14('0x3'));var ami=require(_0x2f14('0x4'));var RpcVoiceAgentReport=require('../rpc/voiceAgentReport');var RpcVoiceCallReport=require(_0x2f14('0x5'));var RpcVoiceDialReport=require(_0x2f14('0x6'));var RpcMemberReport=require(_0x2f14('0x7'));var RpcVoiceQueueReport=require('../rpc/voiceQueueReport');var RpcVoiceRecording=require(_0x2f14('0x8'));var RpcVoiceTransferReport=require(_0x2f14('0x9'));var VoiceQueueReport=require(_0x2f14('0xa'));var VoiceCallReport=require('./voiceCallReport');var VoiceAgentReport=require(_0x2f14('0xb'));var VoiceDialReport=require('./voiceDialReport');var UserReport=require(_0x2f14('0xc'));function Report(_0x3c02e1){this[_0x2f14('0xd')]=_0x3c02e1;this[_0x2f14('0xe')]=_0x3c02e1[_0x2f14('0xe')];this[_0x2f14('0xf')]=_0x3c02e1[_0x2f14('0xf')];}Report[_0x2f14('0x10')][_0x2f14('0x11')]=function(_0x847fe1){var _0xd69417=new VoiceQueueReport(this[_0x2f14('0xd')]);var _0x4eb866=new VoiceAgentReport(this[_0x2f14('0xd')]);var _0x1f8311=new VoiceDialReport(this[_0x2f14('0xd')]);var _0xb098aa=new VoiceCallReport(this['realtime']);var _0x357179=new UserReport(this[_0x2f14('0xd')]);if(config[_0x2f14('0x12')]&&config[_0x2f14('0x12')][_0x2f14('0x13')]){ami['on']('custom:voiceQueueReport',this[_0x2f14('0x14')]['bind'](this));ami['on'](_0x2f14('0x15'),this['voiceCallReport'][_0x2f14('0x16')](this));ami['on'](_0x2f14('0x17'),this['voiceAgentReport']['bind'](this));ami['on'](_0x2f14('0x18'),this['voiceDialReport']['bind'](this));ami['on'](_0x2f14('0x19'),this[_0x2f14('0x1a')]['bind'](this));ami['on'](_0x2f14('0x1b'),this['attendedTransfer'][_0x2f14('0x16')](this));}};Report[_0x2f14('0x10')][_0x2f14('0x1c')]=function(_0x55c5bc){var _0x2d7298;_0x2d7298=_['find'](this[_0x2f14('0xe')],function(_0x36ecb0){return _0x36ecb0[_0x2f14('0x1d')]==_0x55c5bc||_0x36ecb0[_0x2f14('0x1e')]==_0x55c5bc;});if(_[_0x2f14('0x1f')](_0x2d7298)){var _0x1182b0=_[_0x2f14('0x20')](this['telephones'],function(_0x4de2ce){return _0x4de2ce[_0x2f14('0x1d')]==_0x55c5bc||_0x4de2ce[_0x2f14('0x1e')]==_0x55c5bc;});if(_0x1182b0){_0x2d7298=_[_0x2f14('0x20')](this[_0x2f14('0xe')],function(_0xb13af4){return _0xb13af4['interface']==util[_0x2f14('0x21')](_0x2f14('0x22'),_0x1182b0[_0x2f14('0x1e')]);});}}return _0x2d7298;};Report[_0x2f14('0x10')]['voiceQueueReport']=function(_0x359858){for(var _0x499031=0x0;_0x499031<_0x359858[_0x2f14('0x23')];_0x499031+=0x1){var _0x9acfdb=this[_0x2f14('0x1c')](_0x359858[_0x499031][_0x2f14('0x24')]);if(_0x9acfdb){_0x359858[_0x499031][_0x2f14('0x1d')]=_0x9acfdb[_0x2f14('0x1d')];_0x359858[_0x499031][_0x2f14('0x25')]=!![];_0x359858[_0x499031]['lastAssignedTo']=_0x9acfdb[_0x2f14('0x1e')];_0x359858[_0x499031][_0x2f14('0x26')]=_['isNil'](_0x9acfdb[_0x2f14('0x26')])?util[_0x2f14('0x21')](_0x2f14('0x22'),_0x9acfdb['name']):_0x9acfdb[_0x2f14('0x26')];if(_0x359858[_0x499031]['queuecallercomplete']){_0x359858[_0x499031]['queuecallercompleteAt']=moment()[_0x2f14('0x21')](_0x2f14('0x27'));}if(_0x359858[_0x499031][_0x2f14('0x28')]){_0x359858[_0x499031]['queuecallerexitAt']=moment()[_0x2f14('0x21')]('YYYY-MM-DD\x20HH:mm:ss');}RpcMemberReport[_0x2f14('0x14')](_0x359858[_0x499031]);}RpcVoiceQueueReport[_0x2f14('0x29')](_0x359858[_0x499031]);}};function extractCalleridNumber(_0x6c7248){var _0x321c45=_0x6c7248[_0x2f14('0x2a')](/<(.*?)>/);return _0x321c45?_0x321c45[0x1]:_0x6c7248;}Report['prototype']['getAgentByInternal']=function(_0xe098d5){for(var _0x4f4947=0x0;_0x4f4947<Object[_0x2f14('0x2b')](this[_0x2f14('0xe')])[_0x2f14('0x23')];_0x4f4947++){var _0x5b616d=Object[_0x2f14('0x2b')](this[_0x2f14('0xe')])[_0x4f4947];var _0x2b8a9a=this['agents'][_0x5b616d];if(_0x2b8a9a['accountcode']===Number(_0xe098d5))return _0x2b8a9a;}return null;};Report[_0x2f14('0x10')][_0x2f14('0x2c')]=function(_0x1b2708){var _0x356034=_0x1b2708['channel'][_0x2f14('0x2d')]('-')[0x0];var _0x5585a3=this[_0x2f14('0xe')][_0x356034];if(!_0x5585a3)_0x5585a3=this['getAgentByInternal'](_0x1b2708[_0x2f14('0x2e')]);return!_0x5585a3?_0x2f14('0x2f'):_0x2f14('0x30');};Report[_0x2f14('0x10')][_0x2f14('0x31')]=function(_0x4810c6){_0x4810c6[_0x2f14('0x32')]=_0x4810c6[_0x2f14('0x32')]||_0x4810c6[_0x2f14('0x33')];if(_0x4810c6[_0x2f14('0x34')]=='dialer'){_0x4810c6[_0x2f14('0x35')]='queue';_0x4810c6[_0x2f14('0x36')]=_0x4810c6[_0x2f14('0x37')];if(_0x4810c6[_0x2f14('0x38')]==_0x2f14('0x39')){_0x4810c6['accountcode']='';_0x4810c6['destination']=extractCalleridNumber(_0x4810c6[_0x2f14('0x3a')]);}else if(_0x4810c6['context']=='from-sip'){if(_0x4810c6[_0x2f14('0x32')]==_0x2f14('0x3b')){_0x4810c6['destination']=extractCalleridNumber(_0x4810c6[_0x2f14('0x3c')]);_0x4810c6[_0x2f14('0x2e')]=_0x4810c6[_0x2f14('0x3d')];_0x4810c6['destinationchannel']=[_0x4810c6['channel'],_0x4810c6['channel']=_0x4810c6['destinationchannel']][0x0];_0x4810c6[_0x2f14('0x3a')]=_0x4810c6[_0x2f14('0x3c')];}else{_0x4810c6[_0x2f14('0x32')]=_0x4810c6[_0x2f14('0x2e')];_0x4810c6[_0x2f14('0x2e')]=_0x4810c6['originatecalleridnum'];if(_0x4810c6['disposition']==_0x2f14('0x3e')){_0x4810c6[_0x2f14('0x1d')]=_0x4810c6[_0x2f14('0x24')];}else{_0x4810c6[_0x2f14('0x1d')]='';}}}}else{_0x4810c6['callerid']=util[_0x2f14('0x21')]('\x22%s\x22\x20<%s>',_0x4810c6[_0x2f14('0x3f')],_0x4810c6[_0x2f14('0x2e')]);}if(RpcVoiceTransferReport[_0x2f14('0x40')][_0x4810c6[_0x2f14('0x41')]]){var _0x1ffd80=RpcVoiceTransferReport[_0x2f14('0x40')][_0x4810c6[_0x2f14('0x41')]];_0x1ffd80[_0x2f14('0x42')]=_0x4810c6['uniqueid'];RpcVoiceTransferReport[_0x2f14('0x1a')](_0x1ffd80);delete RpcVoiceTransferReport[_0x2f14('0x40')][_0x4810c6[_0x2f14('0x41')]];}if(_[_0x2f14('0x1f')](_0x4810c6[_0x2f14('0x34')])){_0x4810c6[_0x2f14('0x34')]=this[_0x2f14('0x2c')](_0x4810c6);}if(_[_0x2f14('0x1f')](_0x4810c6['UserId'])){var _0x52e446=_0x4810c6['channel'][_0x2f14('0x2d')]('-')[0x0];var _0xa8ad46=this['agents'][_0x52e446];if(!_0xa8ad46)_0xa8ad46=this[_0x2f14('0x43')](_0x4810c6[_0x2f14('0x1d')]);if(_0xa8ad46){_0x4810c6['UserId']=_0xa8ad46['id'];_0x4810c6[_0x2f14('0x44')]=_0xa8ad46['name'];}}RpcVoiceCallReport[_0x2f14('0x29')](_0x4810c6);if(_0x4810c6[_0x2f14('0x45')]){for(var _0x187ecf=0x0;_0x187ecf<_0x4810c6[_0x2f14('0x46')][_0x2f14('0x23')];_0x187ecf+=0x1){_0x4810c6['monitorFilename']=_0x4810c6[_0x2f14('0x46')][_0x187ecf][_0x2f14('0x47')];_0x4810c6[_0x2f14('0x48')]=_0x4810c6[_0x2f14('0x46')][_0x187ecf]['createdAt'];if(_0x4810c6['exten']==_0x2f14('0x3b')){_0x4810c6['calleridnum']=_0x4810c6[_0x2f14('0x24')];_0x4810c6[_0x2f14('0x3f')]=_0x4810c6[_0x2f14('0x49')];_0x4810c6[_0x2f14('0x24')]=_0x4810c6[_0x2f14('0x1d')];_0x4810c6[_0x2f14('0x49')]=_0x4810c6[_0x2f14('0x44')];_0x4810c6[_0x2f14('0x33')]=_0x4810c6[_0x2f14('0x3d')];}else if(_0x4810c6['exten']=='xcally-motion-dialer'){_0x4810c6[_0x2f14('0x2e')]=_0x4810c6[_0x2f14('0x32')];_0x4810c6[_0x2f14('0x33')]=_0x4810c6[_0x2f14('0x3d')];}RpcVoiceRecording['create'](_0x4810c6);}}};Report[_0x2f14('0x10')][_0x2f14('0x4a')]=function(_0x30248e){if(_[_0x2f14('0x4b')](_0x30248e)){_0x30248e[_0x2f14('0x4c')](function(_0x2b6507){RpcVoiceAgentReport[_0x2f14('0x29')](_0x2b6507);});}else{RpcVoiceAgentReport['create'](_0x30248e);}};Report[_0x2f14('0x10')]['voiceDialReport']=function(_0x58049f){RpcVoiceDialReport['create'](_0x58049f);var _0x542b2e;var _0x178446;var _0x1cc093=_0x58049f['channel'];if(_['startsWith'](_0x1cc093,'Local')){_0x178446=_0x1cc093[_0x2f14('0x4d')](_0x1cc093[_0x2f14('0x4e')]('/')+0x1,_0x1cc093[_0x2f14('0x4e')]('@'));_0x542b2e=_[_0x2f14('0x20')](this['agents'],function(_0x58eca8){return _0x58eca8[_0x2f14('0x4f')]==_0x178446||_0x58eca8[_0x2f14('0x50')]==_0x178446||_0x58eca8[_0x2f14('0x1d')]==_0x178446;});}else{_0x178446=_0x1cc093[_0x2f14('0x4d')](_0x1cc093[_0x2f14('0x4e')]('/')+0x1,_0x1cc093['lastIndexOf']('-'));_0x542b2e=this[_0x2f14('0x1c')](_0x178446);}if(_0x542b2e){_0x58049f['interface']=_['isNil'](_0x542b2e['interface'])?util[_0x2f14('0x21')]('SIP/%s',_0x542b2e['name']):_0x542b2e['interface'];_0x58049f[_0x2f14('0x44')]=_0x542b2e[_0x2f14('0x1e')];_0x58049f[_0x2f14('0x1d')]=_0x542b2e[_0x2f14('0x1d')];RpcMemberReport[_0x2f14('0x51')](_0x58049f);}};Report[_0x2f14('0x10')][_0x2f14('0x1a')]=function(_0x9e359b){RpcVoiceTransferReport[_0x2f14('0x40')][_0x9e359b['transfererlinkedid']]=_0x9e359b;};Report['prototype'][_0x2f14('0x52')]=function(_0x47a3e8){RpcVoiceTransferReport['attendedTransfer'](_0x47a3e8);};module['exports']=Report;