server/services/ami/report/index.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xf8fd=['voiceDialReport','blindtransfer','blindTransfer','attendedtransfer','attendedTransfer','findAgent','accountcode','name','find','interface','SIP/%s','length','isNil','format','queuecallercomplete','queuecallercompleteAt','queuecallerexit','YYYY-MM-DD\x20HH:mm:ss','create','match','keys','getCallType','channel','split','getAgentByInternal','calleridnum','internal','destination','type','dialer','lastapplication','queue','lastdata','callerid','xcally-motion-preview','originatecalleridnum','destinationchannel','calleridpreview','ANSWERED','connectedlinenum','calleridname','transfers','linkedid','transfereelinkedid','uniqueid','UserId','membername','monitor','monitors','filename','createdAt','connectedlinename','exten','xcally-motion-dialer','isArray','forEach','startsWith','Local','substring','indexOf','mobile','phone','transfererlinkedid','exports','util','../../../config/environment','../ami','../rpc/voiceAgentReport','../rpc/voiceCallReport','../rpc/voiceDialReport','../rpc/voiceQueueReport','../rpc/voiceRecording','../rpc/voiceTransferReport','./voiceAgentReport','./userReport','realtime','agents','telephones','prototype','xdr','disabled','custom:voiceQueueReport','voiceQueueReport','bind','custom:voiceCallReport','voiceCallReport','custom:voiceAgentReport','voiceAgentReport','custom:voiceDialReport'];(function(_0x30a446,_0x17a06c){var _0x182f93=function(_0x3945a8){while(--_0x3945a8){_0x30a446['push'](_0x30a446['shift']());}};_0x182f93(++_0x17a06c);}(_0xf8fd,0x1a4));var _0xdf8f=function(_0x19326b,_0x1e8e91){_0x19326b=_0x19326b-0x0;var _0x2f0b2a=_0xf8fd[_0x19326b];return _0x2f0b2a;};'use strict';var _=require('lodash');var moment=require('moment');var util=require(_0xdf8f('0x0'));var config=require(_0xdf8f('0x1'));var ami=require(_0xdf8f('0x2'));var RpcVoiceAgentReport=require(_0xdf8f('0x3'));var RpcVoiceCallReport=require(_0xdf8f('0x4'));var RpcVoiceDialReport=require(_0xdf8f('0x5'));var RpcMemberReport=require('../rpc/memberReport');var RpcVoiceQueueReport=require(_0xdf8f('0x6'));var RpcVoiceRecording=require(_0xdf8f('0x7'));var RpcVoiceTransferReport=require(_0xdf8f('0x8'));var VoiceQueueReport=require('./voiceQueueReport');var VoiceCallReport=require('./voiceCallReport');var VoiceAgentReport=require(_0xdf8f('0x9'));var VoiceDialReport=require('./voiceDialReport');var UserReport=require(_0xdf8f('0xa'));function Report(_0x1bab30){this[_0xdf8f('0xb')]=_0x1bab30;this[_0xdf8f('0xc')]=_0x1bab30['agents'];this['telephones']=_0x1bab30[_0xdf8f('0xd')];}Report[_0xdf8f('0xe')]['sync']=function(_0x283b7b){var _0x12d45a=new VoiceQueueReport(this[_0xdf8f('0xb')]);var _0x379ae1=new VoiceAgentReport(this[_0xdf8f('0xb')]);var _0x440840=new VoiceDialReport(this['realtime']);var _0x414287=new VoiceCallReport(this[_0xdf8f('0xb')]);var _0x2afc8f=new UserReport(this[_0xdf8f('0xb')]);if(config[_0xdf8f('0xf')]&&config[_0xdf8f('0xf')][_0xdf8f('0x10')]){ami['on'](_0xdf8f('0x11'),this[_0xdf8f('0x12')][_0xdf8f('0x13')](this));ami['on'](_0xdf8f('0x14'),this[_0xdf8f('0x15')][_0xdf8f('0x13')](this));ami['on'](_0xdf8f('0x16'),this[_0xdf8f('0x17')]['bind'](this));ami['on'](_0xdf8f('0x18'),this[_0xdf8f('0x19')]['bind'](this));ami['on'](_0xdf8f('0x1a'),this[_0xdf8f('0x1b')][_0xdf8f('0x13')](this));ami['on'](_0xdf8f('0x1c'),this[_0xdf8f('0x1d')][_0xdf8f('0x13')](this));}};Report[_0xdf8f('0xe')][_0xdf8f('0x1e')]=function(_0x29a353){var _0x442b05;_0x442b05=_['find'](this[_0xdf8f('0xc')],function(_0x6c2a6){return _0x6c2a6[_0xdf8f('0x1f')]==_0x29a353||_0x6c2a6[_0xdf8f('0x20')]==_0x29a353;});if(_['isNil'](_0x442b05)){var _0x40bc36=_[_0xdf8f('0x21')](this[_0xdf8f('0xd')],function(_0x42db74){return _0x42db74[_0xdf8f('0x1f')]==_0x29a353||_0x42db74['name']==_0x29a353;});if(_0x40bc36){_0x442b05=_['find'](this[_0xdf8f('0xc')],function(_0x1cb79e){return _0x1cb79e[_0xdf8f('0x22')]==util['format'](_0xdf8f('0x23'),_0x40bc36[_0xdf8f('0x20')]);});}}return _0x442b05;};Report[_0xdf8f('0xe')][_0xdf8f('0x12')]=function(_0x117f50){for(var _0x5295e1=0x0;_0x5295e1<_0x117f50[_0xdf8f('0x24')];_0x5295e1+=0x1){var _0x2dd670=this['findAgent'](_0x117f50[_0x5295e1]['connectedlinenum']);if(_0x2dd670){_0x117f50[_0x5295e1][_0xdf8f('0x1f')]=_0x2dd670[_0xdf8f('0x1f')];_0x117f50[_0x5295e1]['assigned']=!![];_0x117f50[_0x5295e1]['lastAssignedTo']=_0x2dd670[_0xdf8f('0x20')];_0x117f50[_0x5295e1]['interface']=_[_0xdf8f('0x25')](_0x2dd670['interface'])?util[_0xdf8f('0x26')](_0xdf8f('0x23'),_0x2dd670[_0xdf8f('0x20')]):_0x2dd670[_0xdf8f('0x22')];if(_0x117f50[_0x5295e1][_0xdf8f('0x27')]){_0x117f50[_0x5295e1][_0xdf8f('0x28')]=moment()[_0xdf8f('0x26')]('YYYY-MM-DD\x20HH:mm:ss');}if(_0x117f50[_0x5295e1][_0xdf8f('0x29')]){_0x117f50[_0x5295e1]['queuecallerexitAt']=moment()['format'](_0xdf8f('0x2a'));}RpcMemberReport['voiceQueueReport'](_0x117f50[_0x5295e1]);}RpcVoiceQueueReport[_0xdf8f('0x2b')](_0x117f50[_0x5295e1]);}};function extractCalleridNumber(_0x42e66f){var _0x5d0ad4=_0x42e66f[_0xdf8f('0x2c')](/<(.*?)>/);return _0x5d0ad4?_0x5d0ad4[0x1]:_0x42e66f;}Report['prototype']['getAgentByInternal']=function(_0x435fc1){for(var _0x4c39f3=0x0;_0x4c39f3<Object[_0xdf8f('0x2d')](this[_0xdf8f('0xc')])[_0xdf8f('0x24')];_0x4c39f3++){var _0x2157ca=Object[_0xdf8f('0x2d')](this['agents'])[_0x4c39f3];var _0x202bf5=this[_0xdf8f('0xc')][_0x2157ca];if(_0x202bf5[_0xdf8f('0x1f')]===Number(_0x435fc1))return _0x202bf5;}return null;};Report[_0xdf8f('0xe')][_0xdf8f('0x2e')]=function(_0x556005){var _0x1a5766=_0x556005[_0xdf8f('0x2f')][_0xdf8f('0x30')]('-')[0x0];var _0x24e064=this[_0xdf8f('0xc')][_0x1a5766];if(!_0x24e064)_0x24e064=this[_0xdf8f('0x31')](_0x556005[_0xdf8f('0x32')]);return!_0x24e064?'outbound':_0xdf8f('0x33');};Report['prototype']['voiceCallReport']=function(_0x92055a){_0x92055a[_0xdf8f('0x34')]=_0x92055a['destination']||_0x92055a['exten'];if(_0x92055a[_0xdf8f('0x35')]==_0xdf8f('0x36')){_0x92055a[_0xdf8f('0x37')]=_0xdf8f('0x38');_0x92055a[_0xdf8f('0x39')]=_0x92055a['queue'];if(_0x92055a['context']=='from-voip-provider'){_0x92055a['accountcode']='';_0x92055a[_0xdf8f('0x34')]=extractCalleridNumber(_0x92055a[_0xdf8f('0x3a')]);}else if(_0x92055a['context']=='from-sip'){if(_0x92055a[_0xdf8f('0x34')]==_0xdf8f('0x3b')){_0x92055a[_0xdf8f('0x34')]=extractCalleridNumber(_0x92055a['calleridpreview']);_0x92055a['calleridnum']=_0x92055a[_0xdf8f('0x3c')];_0x92055a[_0xdf8f('0x3d')]=[_0x92055a[_0xdf8f('0x2f')],_0x92055a[_0xdf8f('0x2f')]=_0x92055a[_0xdf8f('0x3d')]][0x0];_0x92055a[_0xdf8f('0x3a')]=_0x92055a[_0xdf8f('0x3e')];}else{_0x92055a[_0xdf8f('0x34')]=_0x92055a['calleridnum'];_0x92055a['calleridnum']=_0x92055a[_0xdf8f('0x3c')];if(_0x92055a['disposition']==_0xdf8f('0x3f')){_0x92055a['accountcode']=_0x92055a[_0xdf8f('0x40')];}else{_0x92055a[_0xdf8f('0x1f')]='';}}}}else{_0x92055a['callerid']=util[_0xdf8f('0x26')]('\x22%s\x22\x20<%s>',_0x92055a[_0xdf8f('0x41')],_0x92055a['calleridnum']);}if(RpcVoiceTransferReport[_0xdf8f('0x42')][_0x92055a[_0xdf8f('0x43')]]){var _0x17b26b=RpcVoiceTransferReport['transfers'][_0x92055a[_0xdf8f('0x43')]];_0x17b26b[_0xdf8f('0x44')]=_0x92055a[_0xdf8f('0x45')];RpcVoiceTransferReport[_0xdf8f('0x1b')](_0x17b26b);delete RpcVoiceTransferReport[_0xdf8f('0x42')][_0x92055a['linkedid']];}if(_['isNil'](_0x92055a[_0xdf8f('0x35')])){_0x92055a[_0xdf8f('0x35')]=this[_0xdf8f('0x2e')](_0x92055a);}if(_[_0xdf8f('0x25')](_0x92055a['UserId'])){var _0x88accb=_0x92055a['channel'][_0xdf8f('0x30')]('-')[0x0];var _0x5509f4=this['agents'][_0x88accb];if(!_0x5509f4)_0x5509f4=this['getAgentByInternal'](_0x92055a[_0xdf8f('0x1f')]);if(_0x5509f4){_0x92055a[_0xdf8f('0x46')]=_0x5509f4['id'];_0x92055a[_0xdf8f('0x47')]=_0x5509f4[_0xdf8f('0x20')];}}RpcVoiceCallReport['create'](_0x92055a);if(_0x92055a[_0xdf8f('0x48')]){for(var _0x28d005=0x0;_0x28d005<_0x92055a[_0xdf8f('0x49')][_0xdf8f('0x24')];_0x28d005+=0x1){_0x92055a['monitorFilename']=_0x92055a[_0xdf8f('0x49')][_0x28d005][_0xdf8f('0x4a')];_0x92055a[_0xdf8f('0x4b')]=_0x92055a[_0xdf8f('0x49')][_0x28d005][_0xdf8f('0x4b')];if(_0x92055a['exten']==_0xdf8f('0x3b')){_0x92055a[_0xdf8f('0x32')]=_0x92055a[_0xdf8f('0x40')];_0x92055a[_0xdf8f('0x41')]=_0x92055a[_0xdf8f('0x4c')];_0x92055a[_0xdf8f('0x40')]=_0x92055a[_0xdf8f('0x1f')];_0x92055a[_0xdf8f('0x4c')]=_0x92055a[_0xdf8f('0x47')];_0x92055a['exten']=_0x92055a[_0xdf8f('0x3c')];}else if(_0x92055a[_0xdf8f('0x4d')]==_0xdf8f('0x4e')){_0x92055a[_0xdf8f('0x32')]=_0x92055a['destination'];_0x92055a[_0xdf8f('0x4d')]=_0x92055a[_0xdf8f('0x3c')];}RpcVoiceRecording[_0xdf8f('0x2b')](_0x92055a);}}};Report[_0xdf8f('0xe')][_0xdf8f('0x17')]=function(_0x123d43){if(_[_0xdf8f('0x4f')](_0x123d43)){_0x123d43[_0xdf8f('0x50')](function(_0x3866c7){RpcVoiceAgentReport[_0xdf8f('0x2b')](_0x3866c7);});}else{RpcVoiceAgentReport[_0xdf8f('0x2b')](_0x123d43);}};Report[_0xdf8f('0xe')][_0xdf8f('0x19')]=function(_0x9d355d){RpcVoiceDialReport['create'](_0x9d355d);var _0xdc816e;var _0x5e9596;var _0x19252a=_0x9d355d['channel'];if(_[_0xdf8f('0x51')](_0x19252a,_0xdf8f('0x52'))){_0x5e9596=_0x19252a[_0xdf8f('0x53')](_0x19252a['indexOf']('/')+0x1,_0x19252a[_0xdf8f('0x54')]('@'));_0xdc816e=_[_0xdf8f('0x21')](this[_0xdf8f('0xc')],function(_0x13bc43){return _0x13bc43[_0xdf8f('0x55')]==_0x5e9596||_0x13bc43[_0xdf8f('0x56')]==_0x5e9596||_0x13bc43['accountcode']==_0x5e9596;});}else{_0x5e9596=_0x19252a['substring'](_0x19252a['indexOf']('/')+0x1,_0x19252a['lastIndexOf']('-'));_0xdc816e=this[_0xdf8f('0x1e')](_0x5e9596);}if(_0xdc816e){_0x9d355d[_0xdf8f('0x22')]=_[_0xdf8f('0x25')](_0xdc816e[_0xdf8f('0x22')])?util['format'](_0xdf8f('0x23'),_0xdc816e[_0xdf8f('0x20')]):_0xdc816e[_0xdf8f('0x22')];_0x9d355d[_0xdf8f('0x47')]=_0xdc816e[_0xdf8f('0x20')];_0x9d355d[_0xdf8f('0x1f')]=_0xdc816e[_0xdf8f('0x1f')];RpcMemberReport['voiceDialReport'](_0x9d355d);}};Report['prototype'][_0xdf8f('0x1b')]=function(_0x176228){RpcVoiceTransferReport['transfers'][_0x176228[_0xdf8f('0x57')]]=_0x176228;};Report[_0xdf8f('0xe')][_0xdf8f('0x1d')]=function(_0x1831e2){RpcVoiceTransferReport[_0xdf8f('0x1d')](_0x1831e2);};module[_0xdf8f('0x58')]=Report;