server/services/ami/report/index.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x7960=['keys','split','getAgentByInternal','calleridnum','internal','destination','exten','type','lastapplication','queue','from-voip-provider','context','xcally-motion-preview','originatecalleridnum','channel','destinationchannel','disposition','ANSWERED','callerid','\x22%s\x22\x20<%s>','transfers','linkedid','transfereelinkedid','uniqueid','monitor','monitors','monitorFilename','createdAt','calleridname','connectedlinename','membername','xcally-motion-dialer','isArray','forEach','voiceDialReport','Local','indexOf','mobile','substring','lastIndexOf','exports','lodash','moment','util','../../../config/environment','../ami','../rpc/voiceCallReport','../rpc/voiceDialReport','../rpc/memberReport','../rpc/voiceQueueReport','../rpc/voiceRecording','../rpc/voiceTransferReport','./voiceQueueReport','./voiceCallReport','./voiceAgentReport','./voiceDialReport','./userReport','realtime','agents','telephones','prototype','xdr','voiceQueueReport','bind','voiceCallReport','custom:voiceAgentReport','voiceAgentReport','custom:voiceDialReport','blindtransfer','blindTransfer','attendedTransfer','findAgent','find','accountcode','name','isNil','interface','format','SIP/%s','length','connectedlinenum','lastAssignedTo','queuecallercomplete','queuecallercompleteAt','queuecallerexit','create'];(function(_0x501510,_0x61caa9){var _0x1e6ee5=function(_0x32845b){while(--_0x32845b){_0x501510['push'](_0x501510['shift']());}};_0x1e6ee5(++_0x61caa9);}(_0x7960,0x12b));var _0x0796=function(_0x53d519,_0x19d299){_0x53d519=_0x53d519-0x0;var _0x2a0a12=_0x7960[_0x53d519];return _0x2a0a12;};'use strict';var _=require(_0x0796('0x0'));var moment=require(_0x0796('0x1'));var util=require(_0x0796('0x2'));var config=require(_0x0796('0x3'));var ami=require(_0x0796('0x4'));var RpcVoiceAgentReport=require('../rpc/voiceAgentReport');var RpcVoiceCallReport=require(_0x0796('0x5'));var RpcVoiceDialReport=require(_0x0796('0x6'));var RpcMemberReport=require(_0x0796('0x7'));var RpcVoiceQueueReport=require(_0x0796('0x8'));var RpcVoiceRecording=require(_0x0796('0x9'));var RpcVoiceTransferReport=require(_0x0796('0xa'));var VoiceQueueReport=require(_0x0796('0xb'));var VoiceCallReport=require(_0x0796('0xc'));var VoiceAgentReport=require(_0x0796('0xd'));var VoiceDialReport=require(_0x0796('0xe'));var UserReport=require(_0x0796('0xf'));function Report(_0x5c769d){this[_0x0796('0x10')]=_0x5c769d;this[_0x0796('0x11')]=_0x5c769d[_0x0796('0x11')];this[_0x0796('0x12')]=_0x5c769d['telephones'];}Report[_0x0796('0x13')]['sync']=function(_0x5da4b7){var _0x2c6644=new VoiceQueueReport(this[_0x0796('0x10')]);var _0x5110fa=new VoiceAgentReport(this['realtime']);var _0x1ef077=new VoiceDialReport(this[_0x0796('0x10')]);var _0xcc4782=new VoiceCallReport(this[_0x0796('0x10')]);var _0x13edb8=new UserReport(this['realtime']);if(config[_0x0796('0x14')]&&config['xdr']['disabled']){ami['on']('custom:voiceQueueReport',this[_0x0796('0x15')][_0x0796('0x16')](this));ami['on']('custom:voiceCallReport',this[_0x0796('0x17')][_0x0796('0x16')](this));ami['on'](_0x0796('0x18'),this[_0x0796('0x19')][_0x0796('0x16')](this));ami['on'](_0x0796('0x1a'),this['voiceDialReport'][_0x0796('0x16')](this));ami['on'](_0x0796('0x1b'),this[_0x0796('0x1c')]['bind'](this));ami['on']('attendedtransfer',this[_0x0796('0x1d')][_0x0796('0x16')](this));}};Report[_0x0796('0x13')][_0x0796('0x1e')]=function(_0x47c198){var _0x221769;_0x221769=_[_0x0796('0x1f')](this[_0x0796('0x11')],function(_0x17938c){return _0x17938c[_0x0796('0x20')]==_0x47c198||_0x17938c[_0x0796('0x21')]==_0x47c198;});if(_[_0x0796('0x22')](_0x221769)){var _0x2ac889=_[_0x0796('0x1f')](this[_0x0796('0x12')],function(_0x2e4578){return _0x2e4578[_0x0796('0x20')]==_0x47c198||_0x2e4578[_0x0796('0x21')]==_0x47c198;});if(_0x2ac889){_0x221769=_['find'](this[_0x0796('0x11')],function(_0x22a6f7){return _0x22a6f7[_0x0796('0x23')]==util[_0x0796('0x24')](_0x0796('0x25'),_0x2ac889[_0x0796('0x21')]);});}}return _0x221769;};Report[_0x0796('0x13')][_0x0796('0x15')]=function(_0x106500){for(var _0x1e8992=0x0;_0x1e8992<_0x106500[_0x0796('0x26')];_0x1e8992+=0x1){var _0x47a60b=this[_0x0796('0x1e')](_0x106500[_0x1e8992][_0x0796('0x27')]);if(_0x47a60b){_0x106500[_0x1e8992]['accountcode']=_0x47a60b[_0x0796('0x20')];_0x106500[_0x1e8992]['assigned']=!![];_0x106500[_0x1e8992][_0x0796('0x28')]=_0x47a60b[_0x0796('0x21')];_0x106500[_0x1e8992]['interface']=_[_0x0796('0x22')](_0x47a60b[_0x0796('0x23')])?util[_0x0796('0x24')]('SIP/%s',_0x47a60b['name']):_0x47a60b[_0x0796('0x23')];if(_0x106500[_0x1e8992][_0x0796('0x29')]){_0x106500[_0x1e8992][_0x0796('0x2a')]=moment()[_0x0796('0x24')]('YYYY-MM-DD\x20HH:mm:ss');}if(_0x106500[_0x1e8992][_0x0796('0x2b')]){_0x106500[_0x1e8992]['queuecallerexitAt']=moment()[_0x0796('0x24')]('YYYY-MM-DD\x20HH:mm:ss');}RpcMemberReport[_0x0796('0x15')](_0x106500[_0x1e8992]);}RpcVoiceQueueReport[_0x0796('0x2c')](_0x106500[_0x1e8992]);}};function extractCalleridNumber(_0x2af05d){var _0x247c31=_0x2af05d['match'](/<(.*?)>/);return _0x247c31?_0x247c31[0x1]:_0x2af05d;}Report['prototype']['getAgentByInternal']=function(_0xbbdd1f){for(var _0x4ae2dd=0x0;_0x4ae2dd<Object[_0x0796('0x2d')](this[_0x0796('0x11')])[_0x0796('0x26')];_0x4ae2dd++){var _0x301148=Object[_0x0796('0x2d')](this[_0x0796('0x11')])[_0x4ae2dd];var _0x1d2890=this[_0x0796('0x11')][_0x301148];if(_0x1d2890['accountcode']===Number(_0xbbdd1f))return _0x1d2890;}return null;};Report[_0x0796('0x13')]['getCallType']=function(_0x5f0549){var _0x296772=_0x5f0549['channel'][_0x0796('0x2e')]('-')[0x0];var _0x3f0cf1=this['agents'][_0x296772];if(!_0x3f0cf1)_0x3f0cf1=this[_0x0796('0x2f')](_0x5f0549[_0x0796('0x30')]);return!_0x3f0cf1?'outbound':_0x0796('0x31');};Report['prototype'][_0x0796('0x17')]=function(_0x503d82){_0x503d82[_0x0796('0x32')]=_0x503d82[_0x0796('0x32')]||_0x503d82[_0x0796('0x33')];if(_0x503d82[_0x0796('0x34')]=='dialer'){_0x503d82[_0x0796('0x35')]=_0x0796('0x36');_0x503d82['lastdata']=_0x503d82['queue'];if(_0x503d82['context']==_0x0796('0x37')){_0x503d82[_0x0796('0x20')]='';_0x503d82[_0x0796('0x32')]=extractCalleridNumber(_0x503d82['callerid']);}else if(_0x503d82[_0x0796('0x38')]=='from-sip'){if(_0x503d82[_0x0796('0x32')]==_0x0796('0x39')){_0x503d82[_0x0796('0x32')]=extractCalleridNumber(_0x503d82['calleridpreview']);_0x503d82[_0x0796('0x30')]=_0x503d82[_0x0796('0x3a')];_0x503d82['destinationchannel']=[_0x503d82['channel'],_0x503d82[_0x0796('0x3b')]=_0x503d82[_0x0796('0x3c')]][0x0];_0x503d82['callerid']=_0x503d82['calleridpreview'];}else{_0x503d82['destination']=_0x503d82[_0x0796('0x30')];_0x503d82[_0x0796('0x30')]=_0x503d82[_0x0796('0x3a')];if(_0x503d82[_0x0796('0x3d')]==_0x0796('0x3e')){_0x503d82[_0x0796('0x20')]=_0x503d82['connectedlinenum'];}else{_0x503d82[_0x0796('0x20')]='';}}}}else{_0x503d82[_0x0796('0x3f')]=util[_0x0796('0x24')](_0x0796('0x40'),_0x503d82['calleridname'],_0x503d82[_0x0796('0x30')]);}if(RpcVoiceTransferReport[_0x0796('0x41')][_0x503d82[_0x0796('0x42')]]){var _0x185674=RpcVoiceTransferReport[_0x0796('0x41')][_0x503d82[_0x0796('0x42')]];_0x185674[_0x0796('0x43')]=_0x503d82[_0x0796('0x44')];RpcVoiceTransferReport[_0x0796('0x1c')](_0x185674);delete RpcVoiceTransferReport['transfers'][_0x503d82['linkedid']];}if(_[_0x0796('0x22')](_0x503d82[_0x0796('0x34')])){_0x503d82['type']=this['getCallType'](_0x503d82);}if(_['isNil'](_0x503d82['UserId'])){var _0x51629a=_0x503d82[_0x0796('0x3b')][_0x0796('0x2e')]('-')[0x0];var _0x39bf31=this['agents'][_0x51629a];if(!_0x39bf31)_0x39bf31=this[_0x0796('0x2f')](_0x503d82['accountcode']);if(_0x39bf31){_0x503d82['UserId']=_0x39bf31['id'];_0x503d82['membername']=_0x39bf31[_0x0796('0x21')];}}RpcVoiceCallReport[_0x0796('0x2c')](_0x503d82);if(_0x503d82[_0x0796('0x45')]){for(var _0x3f4739=0x0;_0x3f4739<_0x503d82[_0x0796('0x46')][_0x0796('0x26')];_0x3f4739+=0x1){_0x503d82[_0x0796('0x47')]=_0x503d82[_0x0796('0x46')][_0x3f4739]['filename'];_0x503d82['createdAt']=_0x503d82[_0x0796('0x46')][_0x3f4739][_0x0796('0x48')];if(_0x503d82[_0x0796('0x33')]=='xcally-motion-preview'){_0x503d82['calleridnum']=_0x503d82[_0x0796('0x27')];_0x503d82[_0x0796('0x49')]=_0x503d82[_0x0796('0x4a')];_0x503d82[_0x0796('0x27')]=_0x503d82['accountcode'];_0x503d82[_0x0796('0x4a')]=_0x503d82[_0x0796('0x4b')];_0x503d82[_0x0796('0x33')]=_0x503d82['originatecalleridnum'];}else if(_0x503d82[_0x0796('0x33')]==_0x0796('0x4c')){_0x503d82[_0x0796('0x30')]=_0x503d82['destination'];_0x503d82[_0x0796('0x33')]=_0x503d82[_0x0796('0x3a')];}RpcVoiceRecording[_0x0796('0x2c')](_0x503d82);}}};Report['prototype'][_0x0796('0x19')]=function(_0xe9e76f){if(_[_0x0796('0x4d')](_0xe9e76f)){_0xe9e76f[_0x0796('0x4e')](function(_0x4641c3){RpcVoiceAgentReport['create'](_0x4641c3);});}else{RpcVoiceAgentReport[_0x0796('0x2c')](_0xe9e76f);}};Report['prototype'][_0x0796('0x4f')]=function(_0x30c12a){RpcVoiceDialReport['create'](_0x30c12a);var _0x556b44;var _0x10e3a8;var _0x12ea90=_0x30c12a[_0x0796('0x3b')];if(_['startsWith'](_0x12ea90,_0x0796('0x50'))){_0x10e3a8=_0x12ea90['substring'](_0x12ea90[_0x0796('0x51')]('/')+0x1,_0x12ea90[_0x0796('0x51')]('@'));_0x556b44=_['find'](this[_0x0796('0x11')],function(_0xf46dee){return _0xf46dee[_0x0796('0x52')]==_0x10e3a8||_0xf46dee['phone']==_0x10e3a8||_0xf46dee[_0x0796('0x20')]==_0x10e3a8;});}else{_0x10e3a8=_0x12ea90[_0x0796('0x53')](_0x12ea90[_0x0796('0x51')]('/')+0x1,_0x12ea90[_0x0796('0x54')]('-'));_0x556b44=this[_0x0796('0x1e')](_0x10e3a8);}if(_0x556b44){_0x30c12a['interface']=_[_0x0796('0x22')](_0x556b44[_0x0796('0x23')])?util[_0x0796('0x24')](_0x0796('0x25'),_0x556b44['name']):_0x556b44[_0x0796('0x23')];_0x30c12a[_0x0796('0x4b')]=_0x556b44[_0x0796('0x21')];_0x30c12a[_0x0796('0x20')]=_0x556b44[_0x0796('0x20')];RpcMemberReport[_0x0796('0x4f')](_0x30c12a);}};Report[_0x0796('0x13')][_0x0796('0x1c')]=function(_0x43918c){RpcVoiceTransferReport[_0x0796('0x41')][_0x43918c['transfererlinkedid']]=_0x43918c;};Report['prototype'][_0x0796('0x1d')]=function(_0x4f51fb){RpcVoiceTransferReport[_0x0796('0x1d')](_0x4f51fb);};module[_0x0796('0x55')]=Report;