server/services/ami/report/index.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x71ed=['../rpc/voiceRecording','./voiceCallReport','./voiceAgentReport','./voiceDialReport','./userReport','realtime','agents','telephones','sync','xdr','custom:voiceQueueReport','bind','voiceCallReport','custom:voiceAgentReport','voiceAgentReport','custom:voiceDialReport','voiceDialReport','blindtransfer','blindTransfer','attendedTransfer','prototype','findAgent','accountcode','name','find','format','SIP/%s','voiceQueueReport','length','connectedlinenum','interface','isNil','queuecallercomplete','YYYY-MM-DD\x20HH:mm:ss','queuecallerexitAt','create','match','getAgentByInternal','getCallType','channel','outbound','destination','exten','type','dialer','queue','lastdata','context','callerid','from-sip','calleridpreview','calleridnum','originatecalleridnum','destinationchannel','disposition','ANSWERED','calleridname','transfers','linkedid','transfereelinkedid','uniqueid','UserId','split','membername','monitor','monitors','filename','createdAt','xcally-motion-preview','connectedlinename','isArray','forEach','startsWith','Local','substring','indexOf','mobile','phone','lastIndexOf','transfererlinkedid','exports','lodash','moment','../../../config/environment','../ami','../rpc/voiceAgentReport','../rpc/voiceCallReport','../rpc/voiceDialReport','../rpc/memberReport','../rpc/voiceQueueReport'];(function(_0x210dac,_0xaeea98){var _0x9a108c=function(_0x546263){while(--_0x546263){_0x210dac['push'](_0x210dac['shift']());}};_0x9a108c(++_0xaeea98);}(_0x71ed,0xab));var _0xd71e=function(_0x56fdb3,_0x41d6c0){_0x56fdb3=_0x56fdb3-0x0;var _0x1f9239=_0x71ed[_0x56fdb3];return _0x1f9239;};'use strict';var _=require(_0xd71e('0x0'));var moment=require(_0xd71e('0x1'));var util=require('util');var config=require(_0xd71e('0x2'));var ami=require(_0xd71e('0x3'));var RpcVoiceAgentReport=require(_0xd71e('0x4'));var RpcVoiceCallReport=require(_0xd71e('0x5'));var RpcVoiceDialReport=require(_0xd71e('0x6'));var RpcMemberReport=require(_0xd71e('0x7'));var RpcVoiceQueueReport=require(_0xd71e('0x8'));var RpcVoiceRecording=require(_0xd71e('0x9'));var RpcVoiceTransferReport=require('../rpc/voiceTransferReport');var VoiceQueueReport=require('./voiceQueueReport');var VoiceCallReport=require(_0xd71e('0xa'));var VoiceAgentReport=require(_0xd71e('0xb'));var VoiceDialReport=require(_0xd71e('0xc'));var UserReport=require(_0xd71e('0xd'));function Report(_0x53f6d3){this[_0xd71e('0xe')]=_0x53f6d3;this[_0xd71e('0xf')]=_0x53f6d3[_0xd71e('0xf')];this['telephones']=_0x53f6d3[_0xd71e('0x10')];}Report['prototype'][_0xd71e('0x11')]=function(_0xd317b){var _0x27a486=new VoiceQueueReport(this[_0xd71e('0xe')]);var _0x515a4c=new VoiceAgentReport(this[_0xd71e('0xe')]);var _0x49733a=new VoiceDialReport(this[_0xd71e('0xe')]);var _0x3e58c5=new VoiceCallReport(this[_0xd71e('0xe')]);var _0x3a01d2=new UserReport(this['realtime']);if(config[_0xd71e('0x12')]&&config[_0xd71e('0x12')]['disabled']){ami['on'](_0xd71e('0x13'),this['voiceQueueReport'][_0xd71e('0x14')](this));ami['on']('custom:voiceCallReport',this[_0xd71e('0x15')][_0xd71e('0x14')](this));ami['on'](_0xd71e('0x16'),this[_0xd71e('0x17')][_0xd71e('0x14')](this));ami['on'](_0xd71e('0x18'),this[_0xd71e('0x19')][_0xd71e('0x14')](this));ami['on'](_0xd71e('0x1a'),this[_0xd71e('0x1b')]['bind'](this));ami['on']('attendedtransfer',this[_0xd71e('0x1c')]['bind'](this));}};Report[_0xd71e('0x1d')][_0xd71e('0x1e')]=function(_0x2dc1c2){var _0x3e66df;_0x3e66df=_['find'](this['agents'],function(_0x22f13f){return _0x22f13f[_0xd71e('0x1f')]==_0x2dc1c2||_0x22f13f[_0xd71e('0x20')]==_0x2dc1c2;});if(_['isNil'](_0x3e66df)){var _0x930b2e=_[_0xd71e('0x21')](this[_0xd71e('0x10')],function(_0x421121){return _0x421121[_0xd71e('0x1f')]==_0x2dc1c2||_0x421121[_0xd71e('0x20')]==_0x2dc1c2;});if(_0x930b2e){_0x3e66df=_['find'](this[_0xd71e('0xf')],function(_0x569535){return _0x569535['interface']==util[_0xd71e('0x22')](_0xd71e('0x23'),_0x930b2e[_0xd71e('0x20')]);});}}return _0x3e66df;};Report['prototype'][_0xd71e('0x24')]=function(_0x43b5b9){for(var _0x21d902=0x0;_0x21d902<_0x43b5b9[_0xd71e('0x25')];_0x21d902+=0x1){var _0x21c2bc=this[_0xd71e('0x1e')](_0x43b5b9[_0x21d902][_0xd71e('0x26')]);if(_0x21c2bc){_0x43b5b9[_0x21d902]['accountcode']=_0x21c2bc[_0xd71e('0x1f')];_0x43b5b9[_0x21d902]['assigned']=!![];_0x43b5b9[_0x21d902]['lastAssignedTo']=_0x21c2bc[_0xd71e('0x20')];_0x43b5b9[_0x21d902][_0xd71e('0x27')]=_[_0xd71e('0x28')](_0x21c2bc[_0xd71e('0x27')])?util[_0xd71e('0x22')](_0xd71e('0x23'),_0x21c2bc[_0xd71e('0x20')]):_0x21c2bc[_0xd71e('0x27')];if(_0x43b5b9[_0x21d902][_0xd71e('0x29')]){_0x43b5b9[_0x21d902]['queuecallercompleteAt']=moment()[_0xd71e('0x22')](_0xd71e('0x2a'));}if(_0x43b5b9[_0x21d902]['queuecallerexit']){_0x43b5b9[_0x21d902][_0xd71e('0x2b')]=moment()[_0xd71e('0x22')](_0xd71e('0x2a'));}RpcMemberReport[_0xd71e('0x24')](_0x43b5b9[_0x21d902]);}RpcVoiceQueueReport[_0xd71e('0x2c')](_0x43b5b9[_0x21d902]);}};function extractCalleridNumber(_0x2daf02){var _0x1318c3=_0x2daf02[_0xd71e('0x2d')](/<(.*?)>/);return _0x1318c3?_0x1318c3[0x1]:_0x2daf02;}Report[_0xd71e('0x1d')][_0xd71e('0x2e')]=function(_0x540da0){for(var _0x55430f=0x0;_0x55430f<Object['keys'](this['agents'])[_0xd71e('0x25')];_0x55430f++){var _0x5afe4f=Object['keys'](this[_0xd71e('0xf')])[_0x55430f];var _0x1eef89=this[_0xd71e('0xf')][_0x5afe4f];if(_0x1eef89[_0xd71e('0x1f')]===Number(_0x540da0))return _0x1eef89;}return null;};Report['prototype'][_0xd71e('0x2f')]=function(_0x57b221){var _0x5d52db=_0x57b221[_0xd71e('0x30')]['split']('-')[0x0];var _0x8e8711=this[_0xd71e('0xf')][_0x5d52db];if(!_0x8e8711)_0x8e8711=this[_0xd71e('0x2e')](_0x57b221['calleridnum']);return!_0x8e8711?_0xd71e('0x31'):'internal';};Report[_0xd71e('0x1d')][_0xd71e('0x15')]=function(_0x710cfe){_0x710cfe[_0xd71e('0x32')]=_0x710cfe[_0xd71e('0x32')]||_0x710cfe[_0xd71e('0x33')];if(_0x710cfe[_0xd71e('0x34')]==_0xd71e('0x35')){_0x710cfe['lastapplication']=_0xd71e('0x36');_0x710cfe[_0xd71e('0x37')]=_0x710cfe[_0xd71e('0x36')];if(_0x710cfe[_0xd71e('0x38')]=='from-voip-provider'){_0x710cfe[_0xd71e('0x1f')]='';_0x710cfe[_0xd71e('0x32')]=extractCalleridNumber(_0x710cfe[_0xd71e('0x39')]);}else if(_0x710cfe[_0xd71e('0x38')]==_0xd71e('0x3a')){if(_0x710cfe[_0xd71e('0x32')]=='xcally-motion-preview'){_0x710cfe[_0xd71e('0x32')]=extractCalleridNumber(_0x710cfe[_0xd71e('0x3b')]);_0x710cfe[_0xd71e('0x3c')]=_0x710cfe[_0xd71e('0x3d')];_0x710cfe['destinationchannel']=[_0x710cfe['channel'],_0x710cfe[_0xd71e('0x30')]=_0x710cfe[_0xd71e('0x3e')]][0x0];_0x710cfe[_0xd71e('0x39')]=_0x710cfe[_0xd71e('0x3b')];}else{_0x710cfe['destination']=_0x710cfe[_0xd71e('0x3c')];_0x710cfe[_0xd71e('0x3c')]=_0x710cfe[_0xd71e('0x3d')];if(_0x710cfe[_0xd71e('0x3f')]==_0xd71e('0x40')){_0x710cfe[_0xd71e('0x1f')]=_0x710cfe[_0xd71e('0x26')];}else{_0x710cfe[_0xd71e('0x1f')]='';}}}}else{_0x710cfe[_0xd71e('0x39')]=util[_0xd71e('0x22')]('\x22%s\x22\x20<%s>',_0x710cfe[_0xd71e('0x41')],_0x710cfe[_0xd71e('0x3c')]);}if(RpcVoiceTransferReport[_0xd71e('0x42')][_0x710cfe[_0xd71e('0x43')]]){var _0x373103=RpcVoiceTransferReport[_0xd71e('0x42')][_0x710cfe[_0xd71e('0x43')]];_0x373103[_0xd71e('0x44')]=_0x710cfe[_0xd71e('0x45')];RpcVoiceTransferReport[_0xd71e('0x1b')](_0x373103);delete RpcVoiceTransferReport[_0xd71e('0x42')][_0x710cfe[_0xd71e('0x43')]];}if(_['isNil'](_0x710cfe[_0xd71e('0x34')])){_0x710cfe['type']=this[_0xd71e('0x2f')](_0x710cfe);}if(_[_0xd71e('0x28')](_0x710cfe[_0xd71e('0x46')])){var _0x5defc8=_0x710cfe[_0xd71e('0x30')][_0xd71e('0x47')]('-')[0x0];var _0x482efb=this[_0xd71e('0xf')][_0x5defc8];if(!_0x482efb)_0x482efb=this['getAgentByInternal'](_0x710cfe[_0xd71e('0x1f')]);if(_0x482efb){_0x710cfe['UserId']=_0x482efb['id'];_0x710cfe[_0xd71e('0x48')]=_0x482efb[_0xd71e('0x20')];}}RpcVoiceCallReport[_0xd71e('0x2c')](_0x710cfe);if(_0x710cfe[_0xd71e('0x49')]){for(var _0x3b21a1=0x0;_0x3b21a1<_0x710cfe[_0xd71e('0x4a')][_0xd71e('0x25')];_0x3b21a1+=0x1){_0x710cfe['monitorFilename']=_0x710cfe['monitors'][_0x3b21a1][_0xd71e('0x4b')];_0x710cfe[_0xd71e('0x4c')]=_0x710cfe[_0xd71e('0x4a')][_0x3b21a1][_0xd71e('0x4c')];if(_0x710cfe[_0xd71e('0x33')]==_0xd71e('0x4d')){_0x710cfe[_0xd71e('0x3c')]=_0x710cfe['connectedlinenum'];_0x710cfe[_0xd71e('0x41')]=_0x710cfe[_0xd71e('0x4e')];_0x710cfe[_0xd71e('0x26')]=_0x710cfe[_0xd71e('0x1f')];_0x710cfe[_0xd71e('0x4e')]=_0x710cfe[_0xd71e('0x48')];_0x710cfe[_0xd71e('0x33')]=_0x710cfe[_0xd71e('0x3d')];}else if(_0x710cfe[_0xd71e('0x33')]=='xcally-motion-dialer'){_0x710cfe[_0xd71e('0x3c')]=_0x710cfe[_0xd71e('0x32')];_0x710cfe[_0xd71e('0x33')]=_0x710cfe[_0xd71e('0x3d')];}RpcVoiceRecording['create'](_0x710cfe);}}};Report[_0xd71e('0x1d')]['voiceAgentReport']=function(_0x32afe6){if(_[_0xd71e('0x4f')](_0x32afe6)){_0x32afe6[_0xd71e('0x50')](function(_0xaa0a82){RpcVoiceAgentReport['create'](_0xaa0a82);});}else{RpcVoiceAgentReport[_0xd71e('0x2c')](_0x32afe6);}};Report[_0xd71e('0x1d')][_0xd71e('0x19')]=function(_0x3ce8ec){RpcVoiceDialReport[_0xd71e('0x2c')](_0x3ce8ec);var _0x4dc1d4;var _0x5b09db;var _0x180336=_0x3ce8ec[_0xd71e('0x30')];if(_[_0xd71e('0x51')](_0x180336,_0xd71e('0x52'))){_0x5b09db=_0x180336[_0xd71e('0x53')](_0x180336[_0xd71e('0x54')]('/')+0x1,_0x180336[_0xd71e('0x54')]('@'));_0x4dc1d4=_[_0xd71e('0x21')](this['agents'],function(_0x87632a){return _0x87632a[_0xd71e('0x55')]==_0x5b09db||_0x87632a[_0xd71e('0x56')]==_0x5b09db||_0x87632a['accountcode']==_0x5b09db;});}else{_0x5b09db=_0x180336[_0xd71e('0x53')](_0x180336[_0xd71e('0x54')]('/')+0x1,_0x180336[_0xd71e('0x57')]('-'));_0x4dc1d4=this[_0xd71e('0x1e')](_0x5b09db);}if(_0x4dc1d4){_0x3ce8ec[_0xd71e('0x27')]=_[_0xd71e('0x28')](_0x4dc1d4[_0xd71e('0x27')])?util['format'](_0xd71e('0x23'),_0x4dc1d4['name']):_0x4dc1d4[_0xd71e('0x27')];_0x3ce8ec[_0xd71e('0x48')]=_0x4dc1d4[_0xd71e('0x20')];_0x3ce8ec[_0xd71e('0x1f')]=_0x4dc1d4[_0xd71e('0x1f')];RpcMemberReport[_0xd71e('0x19')](_0x3ce8ec);}};Report[_0xd71e('0x1d')][_0xd71e('0x1b')]=function(_0x2b6d2d){RpcVoiceTransferReport['transfers'][_0x2b6d2d[_0xd71e('0x58')]]=_0x2b6d2d;};Report[_0xd71e('0x1d')][_0xd71e('0x1c')]=function(_0x2af3a3){RpcVoiceTransferReport[_0xd71e('0x1c')](_0x2af3a3);};module[_0xd71e('0x59')]=Report;