server/services/ami/report/index.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x547f=['attendedTransfer','findAgent','name','isNil','find','accountcode','interface','format','SIP/%s','length','connectedlinenum','assigned','queuecallercomplete','queuecallerexitAt','YYYY-MM-DD\x20HH:mm:ss','create','getAgentByInternal','keys','getCallType','channel','calleridnum','outbound','internal','destination','exten','type','dialer','queue','lastdata','context','from-voip-provider','callerid','from-sip','xcally-motion-preview','calleridpreview','originatecalleridnum','ANSWERED','\x22%s\x22\x20<%s>','calleridname','transfers','linkedid','transfereelinkedid','uniqueid','blindTransfer','UserId','membername','monitorFilename','monitors','filename','connectedlinename','isArray','voiceDialReport','substring','indexOf','mobile','phone','lastIndexOf','exports','lodash','moment','util','../../../config/environment','../ami','../rpc/voiceAgentReport','../rpc/voiceCallReport','../rpc/voiceDialReport','../rpc/memberReport','../rpc/voiceQueueReport','../rpc/voiceRecording','../rpc/voiceTransferReport','./voiceQueueReport','./voiceDialReport','agents','telephones','prototype','sync','realtime','xdr','disabled','custom:voiceQueueReport','voiceQueueReport','bind','custom:voiceCallReport','voiceCallReport','custom:voiceAgentReport','voiceAgentReport','custom:voiceDialReport','attendedtransfer'];(function(_0x3baeae,_0x704d0a){var _0x506f95=function(_0x405328){while(--_0x405328){_0x3baeae['push'](_0x3baeae['shift']());}};_0x506f95(++_0x704d0a);}(_0x547f,0xea));var _0xf547=function(_0x592573,_0x394810){_0x592573=_0x592573-0x0;var _0x13afe2=_0x547f[_0x592573];return _0x13afe2;};'use strict';var _=require(_0xf547('0x0'));var moment=require(_0xf547('0x1'));var util=require(_0xf547('0x2'));var config=require(_0xf547('0x3'));var ami=require(_0xf547('0x4'));var RpcVoiceAgentReport=require(_0xf547('0x5'));var RpcVoiceCallReport=require(_0xf547('0x6'));var RpcVoiceDialReport=require(_0xf547('0x7'));var RpcMemberReport=require(_0xf547('0x8'));var RpcVoiceQueueReport=require(_0xf547('0x9'));var RpcVoiceRecording=require(_0xf547('0xa'));var RpcVoiceTransferReport=require(_0xf547('0xb'));var VoiceQueueReport=require(_0xf547('0xc'));var VoiceCallReport=require('./voiceCallReport');var VoiceAgentReport=require('./voiceAgentReport');var VoiceDialReport=require(_0xf547('0xd'));var UserReport=require('./userReport');function Report(_0x17989f){this['realtime']=_0x17989f;this[_0xf547('0xe')]=_0x17989f['agents'];this[_0xf547('0xf')]=_0x17989f[_0xf547('0xf')];}Report[_0xf547('0x10')][_0xf547('0x11')]=function(_0x1e9553){var _0x1f332a=new VoiceQueueReport(this[_0xf547('0x12')]);var _0x1cecce=new VoiceAgentReport(this[_0xf547('0x12')]);var _0x53da31=new VoiceDialReport(this[_0xf547('0x12')]);var _0x1faf29=new VoiceCallReport(this[_0xf547('0x12')]);var _0x1c3f5e=new UserReport(this[_0xf547('0x12')]);if(config[_0xf547('0x13')]&&config[_0xf547('0x13')][_0xf547('0x14')]){ami['on'](_0xf547('0x15'),this[_0xf547('0x16')][_0xf547('0x17')](this));ami['on'](_0xf547('0x18'),this[_0xf547('0x19')][_0xf547('0x17')](this));ami['on'](_0xf547('0x1a'),this[_0xf547('0x1b')][_0xf547('0x17')](this));ami['on'](_0xf547('0x1c'),this['voiceDialReport']['bind'](this));ami['on']('blindtransfer',this['blindTransfer'][_0xf547('0x17')](this));ami['on'](_0xf547('0x1d'),this[_0xf547('0x1e')][_0xf547('0x17')](this));}};Report['prototype'][_0xf547('0x1f')]=function(_0x25c45e){var _0x571063;_0x571063=_['find'](this[_0xf547('0xe')],function(_0x1df2e7){return _0x1df2e7['accountcode']==_0x25c45e||_0x1df2e7[_0xf547('0x20')]==_0x25c45e;});if(_[_0xf547('0x21')](_0x571063)){var _0x458979=_[_0xf547('0x22')](this['telephones'],function(_0x40778c){return _0x40778c[_0xf547('0x23')]==_0x25c45e||_0x40778c[_0xf547('0x20')]==_0x25c45e;});if(_0x458979){_0x571063=_[_0xf547('0x22')](this['agents'],function(_0xce4fc0){return _0xce4fc0[_0xf547('0x24')]==util[_0xf547('0x25')](_0xf547('0x26'),_0x458979[_0xf547('0x20')]);});}}return _0x571063;};Report[_0xf547('0x10')]['voiceQueueReport']=function(_0x2688d1){for(var _0x12d3e0=0x0;_0x12d3e0<_0x2688d1[_0xf547('0x27')];_0x12d3e0+=0x1){var _0x4ac3ab=this[_0xf547('0x1f')](_0x2688d1[_0x12d3e0][_0xf547('0x28')]);if(_0x4ac3ab){_0x2688d1[_0x12d3e0][_0xf547('0x23')]=_0x4ac3ab[_0xf547('0x23')];_0x2688d1[_0x12d3e0][_0xf547('0x29')]=!![];_0x2688d1[_0x12d3e0]['lastAssignedTo']=_0x4ac3ab[_0xf547('0x20')];_0x2688d1[_0x12d3e0][_0xf547('0x24')]=_['isNil'](_0x4ac3ab[_0xf547('0x24')])?util['format'](_0xf547('0x26'),_0x4ac3ab[_0xf547('0x20')]):_0x4ac3ab['interface'];if(_0x2688d1[_0x12d3e0][_0xf547('0x2a')]){_0x2688d1[_0x12d3e0]['queuecallercompleteAt']=moment()[_0xf547('0x25')]('YYYY-MM-DD\x20HH:mm:ss');}if(_0x2688d1[_0x12d3e0]['queuecallerexit']){_0x2688d1[_0x12d3e0][_0xf547('0x2b')]=moment()['format'](_0xf547('0x2c'));}RpcMemberReport[_0xf547('0x16')](_0x2688d1[_0x12d3e0]);}RpcVoiceQueueReport[_0xf547('0x2d')](_0x2688d1[_0x12d3e0]);}};function extractCalleridNumber(_0xc0c38f){var _0x6a4762=_0xc0c38f['match'](/<(.*?)>/);return _0x6a4762?_0x6a4762[0x1]:_0xc0c38f;}Report[_0xf547('0x10')][_0xf547('0x2e')]=function(_0x4c4d81){for(var _0x411967=0x0;_0x411967<Object[_0xf547('0x2f')](this[_0xf547('0xe')])[_0xf547('0x27')];_0x411967++){var _0x39d612=Object['keys'](this[_0xf547('0xe')])[_0x411967];var _0x3071ec=this[_0xf547('0xe')][_0x39d612];if(_0x3071ec[_0xf547('0x23')]===Number(_0x4c4d81))return _0x3071ec;}return null;};Report[_0xf547('0x10')][_0xf547('0x30')]=function(_0x274d7d){var _0xe5a635=_0x274d7d[_0xf547('0x31')]['split']('-')[0x0];var _0x9384d0=this['agents'][_0xe5a635];if(!_0x9384d0)_0x9384d0=this[_0xf547('0x2e')](_0x274d7d[_0xf547('0x32')]);return!_0x9384d0?_0xf547('0x33'):_0xf547('0x34');};Report[_0xf547('0x10')][_0xf547('0x19')]=function(_0x28dc6d){_0x28dc6d[_0xf547('0x35')]=_0x28dc6d['destination']||_0x28dc6d[_0xf547('0x36')];if(_0x28dc6d[_0xf547('0x37')]==_0xf547('0x38')){_0x28dc6d['lastapplication']=_0xf547('0x39');_0x28dc6d[_0xf547('0x3a')]=_0x28dc6d['queue'];if(_0x28dc6d[_0xf547('0x3b')]==_0xf547('0x3c')){_0x28dc6d[_0xf547('0x23')]='';_0x28dc6d[_0xf547('0x35')]=extractCalleridNumber(_0x28dc6d[_0xf547('0x3d')]);}else if(_0x28dc6d[_0xf547('0x3b')]==_0xf547('0x3e')){if(_0x28dc6d[_0xf547('0x35')]==_0xf547('0x3f')){_0x28dc6d[_0xf547('0x35')]=extractCalleridNumber(_0x28dc6d[_0xf547('0x40')]);_0x28dc6d[_0xf547('0x32')]=_0x28dc6d[_0xf547('0x41')];_0x28dc6d['destinationchannel']=[_0x28dc6d[_0xf547('0x31')],_0x28dc6d[_0xf547('0x31')]=_0x28dc6d['destinationchannel']][0x0];_0x28dc6d[_0xf547('0x3d')]=_0x28dc6d[_0xf547('0x40')];}else{_0x28dc6d[_0xf547('0x35')]=_0x28dc6d['calleridnum'];_0x28dc6d[_0xf547('0x32')]=_0x28dc6d[_0xf547('0x41')];if(_0x28dc6d['disposition']==_0xf547('0x42')){_0x28dc6d[_0xf547('0x23')]=_0x28dc6d['connectedlinenum'];}else{_0x28dc6d['accountcode']='';}}}}else{_0x28dc6d[_0xf547('0x3d')]=util['format'](_0xf547('0x43'),_0x28dc6d[_0xf547('0x44')],_0x28dc6d[_0xf547('0x32')]);}if(RpcVoiceTransferReport[_0xf547('0x45')][_0x28dc6d['linkedid']]){var _0x22029b=RpcVoiceTransferReport[_0xf547('0x45')][_0x28dc6d[_0xf547('0x46')]];_0x22029b[_0xf547('0x47')]=_0x28dc6d[_0xf547('0x48')];RpcVoiceTransferReport[_0xf547('0x49')](_0x22029b);delete RpcVoiceTransferReport[_0xf547('0x45')][_0x28dc6d[_0xf547('0x46')]];}if(_[_0xf547('0x21')](_0x28dc6d[_0xf547('0x37')])){_0x28dc6d['type']=this[_0xf547('0x30')](_0x28dc6d);}if(_[_0xf547('0x21')](_0x28dc6d['UserId'])){var _0x4e6f05=_0x28dc6d['channel']['split']('-')[0x0];var _0x9578ee=this[_0xf547('0xe')][_0x4e6f05];if(!_0x9578ee)_0x9578ee=this['getAgentByInternal'](_0x28dc6d['accountcode']);if(_0x9578ee){_0x28dc6d[_0xf547('0x4a')]=_0x9578ee['id'];_0x28dc6d[_0xf547('0x4b')]=_0x9578ee[_0xf547('0x20')];}}RpcVoiceCallReport[_0xf547('0x2d')](_0x28dc6d);if(_0x28dc6d['monitor']){for(var _0x564a5b=0x0;_0x564a5b<_0x28dc6d['monitors'][_0xf547('0x27')];_0x564a5b+=0x1){_0x28dc6d[_0xf547('0x4c')]=_0x28dc6d[_0xf547('0x4d')][_0x564a5b][_0xf547('0x4e')];_0x28dc6d['createdAt']=_0x28dc6d['monitors'][_0x564a5b]['createdAt'];if(_0x28dc6d[_0xf547('0x36')]==_0xf547('0x3f')){_0x28dc6d[_0xf547('0x32')]=_0x28dc6d[_0xf547('0x28')];_0x28dc6d[_0xf547('0x44')]=_0x28dc6d[_0xf547('0x4f')];_0x28dc6d[_0xf547('0x28')]=_0x28dc6d[_0xf547('0x23')];_0x28dc6d[_0xf547('0x4f')]=_0x28dc6d['membername'];_0x28dc6d['exten']=_0x28dc6d['originatecalleridnum'];}else if(_0x28dc6d['exten']=='xcally-motion-dialer'){_0x28dc6d[_0xf547('0x32')]=_0x28dc6d['destination'];_0x28dc6d[_0xf547('0x36')]=_0x28dc6d[_0xf547('0x41')];}RpcVoiceRecording[_0xf547('0x2d')](_0x28dc6d);}}};Report[_0xf547('0x10')][_0xf547('0x1b')]=function(_0xee092a){if(_[_0xf547('0x50')](_0xee092a)){_0xee092a['forEach'](function(_0x1087b4){RpcVoiceAgentReport['create'](_0x1087b4);});}else{RpcVoiceAgentReport[_0xf547('0x2d')](_0xee092a);}};Report[_0xf547('0x10')][_0xf547('0x51')]=function(_0x2c95a6){RpcVoiceDialReport[_0xf547('0x2d')](_0x2c95a6);var _0x3f5788;var _0x56278e;var _0x403e13=_0x2c95a6[_0xf547('0x31')];if(_['startsWith'](_0x403e13,'Local')){_0x56278e=_0x403e13[_0xf547('0x52')](_0x403e13[_0xf547('0x53')]('/')+0x1,_0x403e13['indexOf']('@'));_0x3f5788=_[_0xf547('0x22')](this[_0xf547('0xe')],function(_0x11dad9){return _0x11dad9[_0xf547('0x54')]==_0x56278e||_0x11dad9[_0xf547('0x55')]==_0x56278e||_0x11dad9[_0xf547('0x23')]==_0x56278e;});}else{_0x56278e=_0x403e13['substring'](_0x403e13[_0xf547('0x53')]('/')+0x1,_0x403e13[_0xf547('0x56')]('-'));_0x3f5788=this[_0xf547('0x1f')](_0x56278e);}if(_0x3f5788){_0x2c95a6['interface']=_['isNil'](_0x3f5788[_0xf547('0x24')])?util[_0xf547('0x25')](_0xf547('0x26'),_0x3f5788[_0xf547('0x20')]):_0x3f5788['interface'];_0x2c95a6['membername']=_0x3f5788['name'];_0x2c95a6[_0xf547('0x23')]=_0x3f5788['accountcode'];RpcMemberReport[_0xf547('0x51')](_0x2c95a6);}};Report[_0xf547('0x10')][_0xf547('0x49')]=function(_0x49aed8){RpcVoiceTransferReport[_0xf547('0x45')][_0x49aed8['transfererlinkedid']]=_0x49aed8;};Report['prototype'][_0xf547('0x1e')]=function(_0x1509d7){RpcVoiceTransferReport['attendedTransfer'](_0x1509d7);};module[_0xf547('0x57')]=Report;