Built motion from commit 9d0783e6.|2.6.13
[motion2.git] / server / services / ami / report / voiceDialReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x5075=['redis','defaults','outboundChannels','outbound','dialbegin','syncDialBegin','bind','dialend','varset','hangup','prototype','isNotNull','isUndefined','emit','debug','[%s][voiceDialReport][dialbegin]\x20event:','uniqueid','inspect','channels','merge','format','called','channel','substring','lastIndexOf','event','privilege','info','[%s][voiceDialReport][dialbegin]\x20agent:%s\x20interface:%s\x20lastevent:called','membername','interface','[%s][voiceDialReport][dialbegin]\x20sending\x20voice_outbound_channel:save\x20event:','voice:outbound','[%s][voiceDialReport][dialbegin]\x20sending\x20dialbegin\x20event:','custom:dialbegin','[%s][voiceDialReport][dialbegin]','[%s][voiceDialReport][dialend]\x20event:','dialstatus','connectedlinenum','connectedlinename','answertime','lastevent','connect','[%s][voiceDialReport][dialend]\x20agent:%s\x20lastevent:connect','custom:dialconnect','[%s][voiceDialReport][dialend]\x20sending\x20voice_outbound_channel:save\x20event:','error','[%s][voiceDialReport][dialend]','syncVarSet','[%s][voiceDialReport][varset]\x20event:','addVariable','keys','variable','value','variables','voice','[%s][voiceDialReport][varset]\x20outboundrouteid:%s\x20variable:%s\x20value:%s','outboundrouteid','[%s][voiceDialReport][varset]\x20sending\x20voice_outbound_channel:save\x20event:','voice_outbound_channel:save','rtpaudioqos','rtpaudioqosbridged','rtpaudioqosjitter','rtpaudioqosjitterbridged','rtpaudioqosloss','rtpaudioqoslossbridged','rtpaudioqosrttbridged','sipcallid','sipuri','bridgepvtcallid','membercalls','memberdynamic','memberinterface','memberlastcall','memberpenalty','memberrealtime','isNil','includes','syncHangup','[%s][voiceDialReport][hangup]\x20event:','[%s][voiceDialReport][hangup]\x20reason:%s\x20lasteevent:complete','cause-txt','endtime','duration','diff','starttime','seconds','complete','holdtime','billableseconds','sumHoldTime','[%s][voiceDialReport][hangup]\x20sending\x20voiceDialReport\x20event:','custom:voiceDialReport','[%s][voiceDialReport][hangup]\x20sending\x20dialend\x20event:','voice_outbound:save','[DEBUG]\x20Emit\x20voice_outbound_channel:remove\x20event','stringify','[%s][voiceDialReport][hangup]\x20sending\x20voice_outbound_channel:remove\x20event:','voice_outbound_channel:remove','linkedid','destuniqueid','[%s][voiceDialReport][hangup]','[%s][voiceDialReport][newexten]\x20event:','application','toLowerCase','set','applicationdata','appdata','startsWith','cdr(','applications','[%s][voiceDialReport][newexten]\x20application:%s\x20appdata:%s','split','[%s][voiceDialReport][newexten]','exports','lodash','moment','util','ioredis','../../../config/environment','../../../config/logger','ami'];(function(_0x3f83e3,_0x227809){var _0x3c8929=function(_0x1e178b){while(--_0x1e178b){_0x3f83e3['push'](_0x3f83e3['shift']());}};_0x3c8929(++_0x227809);}(_0x5075,0x73));var _0x5507=function(_0x118749,_0x50e848){_0x118749=_0x118749-0x0;var _0x20d489=_0x5075[_0x118749];return _0x20d489;};'use strict';var _=require(_0x5507('0x0'));var moment=require(_0x5507('0x1'));var util=require(_0x5507('0x2'));var Redis=require(_0x5507('0x3'));var config=require(_0x5507('0x4'));var logger=require(_0x5507('0x5'))(_0x5507('0x6'));var ami=require('../ami');config[_0x5507('0x7')]=_[_0x5507('0x8')](config[_0x5507('0x7')],{'host':'localhost','port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x5507('0x7')]));function VoiceDialReport(_0x773559){this['channels']=_0x773559[_0x5507('0x9')];this[_0x5507('0xa')]=_0x773559[_0x5507('0xa')];this['applications']={};this['variables']={};ami['on'](_0x5507('0xb'),this[_0x5507('0xc')][_0x5507('0xd')](this));ami['on'](_0x5507('0xe'),this['syncDialEnd'][_0x5507('0xd')](this));ami['on'](_0x5507('0xf'),this['syncVarSet'][_0x5507('0xd')](this));ami['on'](_0x5507('0x10'),this['syncHangup'][_0x5507('0xd')](this));}VoiceDialReport[_0x5507('0x11')][_0x5507('0x12')]=function(_0x267f27){return _0x267f27!==null&&!_[_0x5507('0x13')](_0x267f27);};VoiceDialReport[_0x5507('0x11')]['emit']=function(_0x9cc3f9,_0x2b7c43,_0xc828e5){io['to'](_0x9cc3f9)[_0x5507('0x14')](_0x2b7c43,_0xc828e5);};VoiceDialReport['prototype'][_0x5507('0xc')]=function(_0x10d7b9){try{if(this[_0x5507('0x12')](_0x10d7b9)){logger[_0x5507('0x15')](_0x5507('0x16'),_0x10d7b9[_0x5507('0x17')],util[_0x5507('0x18')](_0x10d7b9,{'showHidden':![],'depth':null}));if(this[_0x5507('0x19')][_0x10d7b9[_0x5507('0x17')]]){_[_0x5507('0x1a')](this[_0x5507('0x19')][_0x10d7b9[_0x5507('0x17')]],{'starttime':moment()[_0x5507('0x1b')]('YYYY-MM-DD\x20HH:mm:ss'),'lastevent':_0x5507('0x1c'),'interface':_0x10d7b9[_0x5507('0x1d')][_0x5507('0x1e')](0x0,_0x10d7b9[_0x5507('0x1d')]['lastIndexOf']('-')),'membername':_0x10d7b9[_0x5507('0x1d')][_0x5507('0x1e')](_0x10d7b9[_0x5507('0x1d')][_0x5507('0x1f')]('/')+0x1,_0x10d7b9[_0x5507('0x1d')][_0x5507('0x1f')]('-'))},_['omit'](_0x10d7b9,[_0x5507('0x20'),_0x5507('0x21')]));logger[_0x5507('0x22')](_0x5507('0x23'),_0x10d7b9[_0x5507('0x17')],this[_0x5507('0x19')][_0x10d7b9[_0x5507('0x17')]][_0x5507('0x24')],this[_0x5507('0x19')][_0x10d7b9[_0x5507('0x17')]][_0x5507('0x25')]);logger[_0x5507('0x15')](_0x5507('0x26'),_0x10d7b9[_0x5507('0x17')],util[_0x5507('0x18')](this['channels'][_0x10d7b9[_0x5507('0x17')]],{'showHidden':![],'depth':null}));if(this['applications'][_0x10d7b9[_0x5507('0x17')]])_['merge'](this[_0x5507('0x19')][_0x10d7b9[_0x5507('0x17')]],this['applications'][_0x10d7b9['uniqueid']]);this[_0x5507('0x14')](_0x5507('0x27'),'voice_outbound_channel:save',this[_0x5507('0x19')][_0x10d7b9[_0x5507('0x17')]]);logger[_0x5507('0x15')](_0x5507('0x28'),_0x10d7b9[_0x5507('0x17')],util[_0x5507('0x18')](this['channels'][_0x10d7b9[_0x5507('0x17')]],{'showHidden':![],'depth':null}));ami[_0x5507('0x14')](_0x5507('0x29'),this[_0x5507('0x19')][_0x10d7b9[_0x5507('0x17')]]);}}}catch(_0x495bbe){logger['error'](_0x5507('0x2a'),_0x10d7b9[_0x5507('0x17')],util[_0x5507('0x18')](_0x495bbe,{'showHidden':![],'depth':null}));}};VoiceDialReport[_0x5507('0x11')]['syncDialEnd']=function(_0x777eb7){try{if(this[_0x5507('0x12')](_0x777eb7)){logger[_0x5507('0x15')](_0x5507('0x2b'),_0x777eb7[_0x5507('0x17')],util[_0x5507('0x18')](_0x777eb7,{'showHidden':![],'depth':null}));if(this[_0x5507('0x19')][_0x777eb7[_0x5507('0x17')]]){this['channels'][_0x777eb7[_0x5507('0x17')]][_0x5507('0x2c')]=_0x777eb7[_0x5507('0x2c')];if(_0x777eb7['dialstatus']==='ANSWER'){this[_0x5507('0x19')][_0x777eb7[_0x5507('0x17')]][_0x5507('0x2d')]=_0x777eb7[_0x5507('0x2d')];this[_0x5507('0x19')][_0x777eb7['uniqueid']]['connectedlinename']=_0x777eb7[_0x5507('0x2e')];this[_0x5507('0x19')][_0x777eb7[_0x5507('0x17')]][_0x5507('0x2f')]=moment()['format']('YYYY-MM-DD\x20HH:mm:ss');this[_0x5507('0x19')][_0x777eb7['uniqueid']][_0x5507('0x30')]=_0x5507('0x31');logger[_0x5507('0x22')](_0x5507('0x32'),_0x777eb7[_0x5507('0x17')],_0x777eb7[_0x5507('0x1d')][_0x5507('0x1e')](_0x777eb7[_0x5507('0x1d')][_0x5507('0x1f')]('/')+0x1,_0x777eb7[_0x5507('0x1d')]['lastIndexOf']('-')));logger['debug']('[%s][voiceDialReport][dialend]\x20sending\x20dialconnect\x20event:',_0x777eb7['uniqueid'],util[_0x5507('0x18')](this[_0x5507('0x19')][_0x777eb7[_0x5507('0x17')]],{'showHidden':![],'depth':null}));ami[_0x5507('0x14')](_0x5507('0x33'),this[_0x5507('0x19')][_0x777eb7[_0x5507('0x17')]]);}logger[_0x5507('0x15')](_0x5507('0x34'),_0x777eb7[_0x5507('0x17')],util[_0x5507('0x18')](this[_0x5507('0x19')][_0x777eb7[_0x5507('0x17')]],{'showHidden':![],'depth':null}));this[_0x5507('0x14')]('voice:outbound','voice_outbound_channel:save',this['channels'][_0x777eb7[_0x5507('0x17')]]);}}}catch(_0x41283f){logger[_0x5507('0x35')](_0x5507('0x36'),_0x777eb7[_0x5507('0x17')],util[_0x5507('0x18')](_0x41283f,{'showHidden':![],'depth':null}));}};VoiceDialReport[_0x5507('0x11')][_0x5507('0x37')]=function(_0x3dd253){try{if(this[_0x5507('0x12')](_0x3dd253)){logger[_0x5507('0x15')](_0x5507('0x38'),_0x3dd253[_0x5507('0x17')],util[_0x5507('0x18')](_0x3dd253,{'showHidden':![],'depth':null}));this[_0x5507('0x39')](_0x3dd253[_0x5507('0x17')],_[_0x5507('0x3a')](_0x3dd253[_0x5507('0x3b')])[0x0],_0x3dd253[_0x5507('0x3c')]);if(this['isNotNull'](_0x3dd253[_0x5507('0x3b')])&&this[_0x5507('0x12')](_0x3dd253['variable']['outboundrouteid'])){if(_[_0x5507('0x13')](this[_0x5507('0x19')][_0x3dd253[_0x5507('0x17')]])){this[_0x5507('0x19')][_0x3dd253[_0x5507('0x17')]]={'routeId':_0x3dd253['value'],'variables':this[_0x5507('0x3d')][_0x3dd253[_0x5507('0x17')]],'motionChannel':_0x5507('0x3e')};logger['info'](_0x5507('0x3f'),_0x3dd253[_0x5507('0x17')],_0x3dd253[_0x5507('0x3b')][_0x5507('0x40')],_[_0x5507('0x3a')](_0x3dd253['variable'])[0x0],_0x3dd253[_0x5507('0x3c')]);logger['debug'](_0x5507('0x41'),_0x3dd253[_0x5507('0x17')],util[_0x5507('0x18')](this[_0x5507('0x19')][_0x3dd253[_0x5507('0x17')]],{'showHidden':![],'depth':null}));this[_0x5507('0x14')](_0x5507('0x27'),_0x5507('0x42'),this['channels'][_0x3dd253[_0x5507('0x17')]]);}}}}catch(_0x22e63b){logger['error']('[%s][voiceDialReport][varset]',_0x3dd253['uniqueid'],util[_0x5507('0x18')](_0x22e63b,{'showHidden':![],'depth':null}));}};VoiceDialReport['prototype'][_0x5507('0x39')]=function(_0x4e53fa,_0x754595,_0x55f8c2){var _0x5ef341=[_0x5507('0x43'),_0x5507('0x44'),_0x5507('0x45'),_0x5507('0x46'),_0x5507('0x47'),_0x5507('0x48'),'rtpaudioqosrtt',_0x5507('0x49'),_0x5507('0x4a'),_0x5507('0x4b'),'bridgepeer',_0x5507('0x4c'),_0x5507('0x4d'),_0x5507('0x4e'),_0x5507('0x4f'),_0x5507('0x50'),_0x5507('0x24'),_0x5507('0x51'),_0x5507('0x52')];if(!_[_0x5507('0x53')](_0x754595)&&!_[_0x5507('0x54')](_0x5ef341,_0x754595)){if(_[_0x5507('0x13')](this['variables'][_0x4e53fa])){this['variables'][_0x4e53fa]={};}this[_0x5507('0x3d')][_0x4e53fa][_0x754595]=_0x55f8c2;}};VoiceDialReport[_0x5507('0x11')][_0x5507('0x55')]=function(_0x1b34c8){try{if(this[_0x5507('0x12')](_0x1b34c8)){logger[_0x5507('0x15')](_0x5507('0x56'),_0x1b34c8[_0x5507('0x17')],util[_0x5507('0x18')](_0x1b34c8,{'showHidden':![],'depth':null}));if(this[_0x5507('0x19')][_0x1b34c8[_0x5507('0x17')]]){logger[_0x5507('0x22')](_0x5507('0x57'),_0x1b34c8[_0x5507('0x17')],_0x1b34c8[_0x5507('0x58')]);this[_0x5507('0x19')][_0x1b34c8['uniqueid']][_0x5507('0x59')]=moment()['format']('YYYY-MM-DD\x20HH:mm:ss');this[_0x5507('0x19')][_0x1b34c8[_0x5507('0x17')]][_0x5507('0x5a')]=moment(this[_0x5507('0x19')][_0x1b34c8['uniqueid']][_0x5507('0x59')])[_0x5507('0x5b')](this[_0x5507('0x19')][_0x1b34c8[_0x5507('0x17')]][_0x5507('0x5c')],_0x5507('0x5d'));this['channels'][_0x1b34c8[_0x5507('0x17')]][_0x5507('0x30')]=_0x5507('0x5e');this['outbound']['total']+=0x1;if(this[_0x5507('0x19')][_0x1b34c8['uniqueid']][_0x5507('0x2f')]){this[_0x5507('0xa')]['answered']+=0x1;this[_0x5507('0x19')][_0x1b34c8[_0x5507('0x17')]][_0x5507('0x5f')]=moment(this[_0x5507('0x19')][_0x1b34c8[_0x5507('0x17')]][_0x5507('0x2f')])[_0x5507('0x5b')](this[_0x5507('0x19')][_0x1b34c8[_0x5507('0x17')]][_0x5507('0x5c')],_0x5507('0x5d'));this[_0x5507('0x19')][_0x1b34c8['uniqueid']][_0x5507('0x60')]=moment(this[_0x5507('0x19')][_0x1b34c8[_0x5507('0x17')]][_0x5507('0x59')])[_0x5507('0x5b')](this['channels'][_0x1b34c8[_0x5507('0x17')]]['answertime'],_0x5507('0x5d'));this[_0x5507('0xa')][_0x5507('0x61')]+=this['channels'][_0x1b34c8[_0x5507('0x17')]][_0x5507('0x5f')]||0x0;this[_0x5507('0xa')]['sumBillable']+=this[_0x5507('0x19')][_0x1b34c8['uniqueid']][_0x5507('0x60')];}this['outbound']['sumDuration']+=this[_0x5507('0x19')][_0x1b34c8[_0x5507('0x17')]][_0x5507('0x5a')];logger[_0x5507('0x15')](_0x5507('0x62'),_0x1b34c8[_0x5507('0x17')],util['inspect'](this['channels'][_0x1b34c8[_0x5507('0x17')]],{'showHidden':![],'depth':null}));ami[_0x5507('0x14')](_0x5507('0x63'),this[_0x5507('0x19')][_0x1b34c8['uniqueid']]);logger[_0x5507('0x15')](_0x5507('0x64'),_0x1b34c8[_0x5507('0x17')],util[_0x5507('0x18')](this[_0x5507('0x19')][_0x1b34c8[_0x5507('0x17')]],{'showHidden':![],'depth':null}));ami[_0x5507('0x14')]('custom:dialend',this[_0x5507('0x19')][_0x1b34c8[_0x5507('0x17')]]);logger[_0x5507('0x15')]('[%s][voiceDialReport][hangup]\x20sending\x20voice_outbound:save\x20event:',_0x1b34c8[_0x5507('0x17')],util['inspect'](this['channels'][_0x1b34c8['uniqueid']],{'showHidden':![],'depth':null}));this[_0x5507('0x14')](_0x5507('0x27'),_0x5507('0x65'),this[_0x5507('0xa')]);logger[_0x5507('0x22')](_0x5507('0x66'),JSON[_0x5507('0x67')](this['channels'][_0x1b34c8[_0x5507('0x17')]]));logger['debug'](_0x5507('0x68'),_0x1b34c8[_0x5507('0x17')],util[_0x5507('0x18')](this[_0x5507('0x19')][_0x1b34c8[_0x5507('0x17')]],{'showHidden':![],'depth':null}));this[_0x5507('0x14')](_0x5507('0x27'),_0x5507('0x69'),this[_0x5507('0x19')][_0x1b34c8[_0x5507('0x17')]]);delete this[_0x5507('0x19')][_0x1b34c8['uniqueid']];}else if(this[_0x5507('0x19')][_0x1b34c8[_0x5507('0x6a')]]){this[_0x5507('0x19')][_0x1b34c8['linkedid']][_0x5507('0x17')]=this[_0x5507('0x19')][_0x1b34c8['linkedid']][_0x5507('0x6b')];}if(this['variables'][_0x1b34c8['uniqueid']]){delete this[_0x5507('0x3d')][_0x1b34c8['uniqueid']];}}}catch(_0xb92deb){logger[_0x5507('0x35')](_0x5507('0x6c'),_0x1b34c8[_0x5507('0x17')],util[_0x5507('0x18')](_0xb92deb,{'showHidden':![],'depth':null}));}};VoiceDialReport[_0x5507('0x11')]['syncNewExten']=function(_0x43fccf){try{if(this[_0x5507('0x12')](_0x43fccf)){logger[_0x5507('0x15')](_0x5507('0x6d'),_0x43fccf[_0x5507('0x17')],util[_0x5507('0x18')](_0x43fccf,{'showHidden':![],'depth':null}));if(_0x43fccf[_0x5507('0x6e')][_0x5507('0x6f')]()===_0x5507('0x70')){_0x43fccf[_0x5507('0x71')]=(_0x43fccf[_0x5507('0x72')]||_0x43fccf[_0x5507('0x71')])['toLowerCase']();if(_[_0x5507('0x73')](_0x43fccf[_0x5507('0x71')],_0x5507('0x74'))){if(_[_0x5507('0x13')](this[_0x5507('0x75')][_0x43fccf[_0x5507('0x17')]]))this['applications'][_0x43fccf[_0x5507('0x17')]]={};logger['info'](_0x5507('0x76'),_0x43fccf['uniqueid'],_0x43fccf['application'],_0x43fccf[_0x5507('0x71')]);var _0x20274e=_0x43fccf[_0x5507('0x71')][_0x5507('0x77')]('=');var _0x447e8d=_0x20274e[0x0]['match'](/cdr\((.*)\)/);if(_0x447e8d)this[_0x5507('0x75')][_0x43fccf['uniqueid']][_0x447e8d[0x1]]=_0x20274e[0x1];}}}}catch(_0x410c16){logger[_0x5507('0x35')](_0x5507('0x78'),_0x43fccf[_0x5507('0x17')],util['inspect'](_0x410c16,{'showHidden':![],'depth':null}));}};module[_0x5507('0x79')]=VoiceDialReport;