a262e8f0f55981feecc206091d204a1613320152
[motion2.git] / server / services / ami / report / voiceDialReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x814b=['[%s][voiceDialReport][varset]\x20sending\x20voice_outbound_channel:save\x20event:','[%s][voiceDialReport][varset]','rtpaudioqos','rtpaudioqosbridged','rtpaudioqosjitter','rtpaudioqosjitterbridged','rtpaudioqosloss','rtpaudioqosrtt','rtpaudioqosrttbridged','sipcallid','bridgepeer','membercalls','memberinterface','memberlastcall','memberpenalty','memberrealtime','isNil','[%s][voiceDialReport][hangup]\x20event:','[%s][voiceDialReport][hangup]\x20reason:%s\x20lasteevent:complete','cause-txt','endtime','duration','diff','starttime','complete','total','holdtime','answertime','seconds','billableseconds','sumHoldTime','sumBillable','sumDuration','[%s][voiceDialReport][hangup]\x20sending\x20voiceDialReport\x20event:','custom:voiceDialReport','[%s][voiceDialReport][hangup]\x20sending\x20dialend\x20event:','[%s][voiceDialReport][hangup]\x20sending\x20voice_outbound:save\x20event:','[DEBUG]\x20Emit\x20voice_outbound_channel:remove\x20event','voice_outbound_channel:remove','linkedid','destuniqueid','[%s][voiceDialReport][hangup]','syncNewExten','[%s][voiceDialReport][newexten]\x20event:','set','applicationdata','appdata','startsWith','cdr(','[%s][voiceDialReport][newexten]\x20application:%s\x20appdata:%s','application','exports','lodash','moment','util','ioredis','../../../config/environment','../../../config/logger','../ami','redis','defaults','localhost','socket.io-emitter','channels','outbound','applications','variables','dialbegin','syncDialBegin','bind','dialend','syncDialEnd','varset','syncHangup','prototype','isNotNull','isUndefined','emit','debug','[%s][voiceDialReport][dialbegin]\x20event:','uniqueid','inspect','merge','format','substring','channel','omit','event','privilege','info','[%s][voiceDialReport][dialbegin]\x20agent:%s\x20interface:%s\x20lastevent:called','membername','interface','[%s][voiceDialReport][dialbegin]\x20sending\x20voice_outbound_channel:save\x20event:','voice_outbound_channel:save','[%s][voiceDialReport][dialbegin]\x20sending\x20dialbegin\x20event:','custom:dialbegin','[%s][voiceDialReport][dialbegin]','[%s][voiceDialReport][dialend]\x20event:','dialstatus','ANSWER','connectedlinenum','connectedlinename','YYYY-MM-DD\x20HH:mm:ss','lastevent','connect','[%s][voiceDialReport][dialend]\x20agent:%s\x20lastevent:connect','lastIndexOf','[%s][voiceDialReport][dialend]\x20sending\x20dialconnect\x20event:','custom:dialconnect','voice:outbound','error','[%s][voiceDialReport][dialend]','syncVarSet','[%s][voiceDialReport][varset]\x20event:','addVariable','keys','variable','value','outboundrouteid','voice','[%s][voiceDialReport][varset]\x20outboundrouteid:%s\x20variable:%s\x20value:%s'];(function(_0xc8021e,_0x443c5d){var _0x239ef8=function(_0x9ad084){while(--_0x9ad084){_0xc8021e['push'](_0xc8021e['shift']());}};_0x239ef8(++_0x443c5d);}(_0x814b,0x1a2));var _0xb814=function(_0x279ab1,_0x527374){_0x279ab1=_0x279ab1-0x0;var _0x8ba87c=_0x814b[_0x279ab1];return _0x8ba87c;};'use strict';var _=require(_0xb814('0x0'));var moment=require(_0xb814('0x1'));var util=require(_0xb814('0x2'));var Redis=require(_0xb814('0x3'));var config=require(_0xb814('0x4'));var logger=require(_0xb814('0x5'))('ami');var ami=require(_0xb814('0x6'));config[_0xb814('0x7')]=_[_0xb814('0x8')](config[_0xb814('0x7')],{'host':_0xb814('0x9'),'port':0x18eb});var io=require(_0xb814('0xa'))(new Redis(config['redis']));function VoiceDialReport(_0x3b0829){this[_0xb814('0xb')]=_0x3b0829['outboundChannels'];this[_0xb814('0xc')]=_0x3b0829[_0xb814('0xc')];this[_0xb814('0xd')]={};this[_0xb814('0xe')]={};ami['on'](_0xb814('0xf'),this[_0xb814('0x10')][_0xb814('0x11')](this));ami['on'](_0xb814('0x12'),this[_0xb814('0x13')][_0xb814('0x11')](this));ami['on'](_0xb814('0x14'),this['syncVarSet'][_0xb814('0x11')](this));ami['on']('hangup',this[_0xb814('0x15')][_0xb814('0x11')](this));}VoiceDialReport[_0xb814('0x16')][_0xb814('0x17')]=function(_0x2ce718){return _0x2ce718!==null&&!_[_0xb814('0x18')](_0x2ce718);};VoiceDialReport[_0xb814('0x16')][_0xb814('0x19')]=function(_0xa0a2e5,_0x2ab627,_0x3f4881){io['to'](_0xa0a2e5)[_0xb814('0x19')](_0x2ab627,_0x3f4881);};VoiceDialReport[_0xb814('0x16')][_0xb814('0x10')]=function(_0x303aca){try{if(this[_0xb814('0x17')](_0x303aca)){logger[_0xb814('0x1a')](_0xb814('0x1b'),_0x303aca[_0xb814('0x1c')],util[_0xb814('0x1d')](_0x303aca,{'showHidden':![],'depth':null}));if(this[_0xb814('0xb')][_0x303aca['uniqueid']]){_[_0xb814('0x1e')](this['channels'][_0x303aca[_0xb814('0x1c')]],{'starttime':moment()[_0xb814('0x1f')]('YYYY-MM-DD\x20HH:mm:ss'),'lastevent':'called','interface':_0x303aca['channel'][_0xb814('0x20')](0x0,_0x303aca['channel']['lastIndexOf']('-')),'membername':_0x303aca[_0xb814('0x21')][_0xb814('0x20')](_0x303aca[_0xb814('0x21')]['lastIndexOf']('/')+0x1,_0x303aca[_0xb814('0x21')]['lastIndexOf']('-'))},_[_0xb814('0x22')](_0x303aca,[_0xb814('0x23'),_0xb814('0x24')]));logger[_0xb814('0x25')](_0xb814('0x26'),_0x303aca[_0xb814('0x1c')],this[_0xb814('0xb')][_0x303aca['uniqueid']][_0xb814('0x27')],this['channels'][_0x303aca[_0xb814('0x1c')]][_0xb814('0x28')]);logger[_0xb814('0x1a')](_0xb814('0x29'),_0x303aca[_0xb814('0x1c')],util[_0xb814('0x1d')](this[_0xb814('0xb')][_0x303aca['uniqueid']],{'showHidden':![],'depth':null}));if(this[_0xb814('0xd')][_0x303aca[_0xb814('0x1c')]])_[_0xb814('0x1e')](this[_0xb814('0xb')][_0x303aca[_0xb814('0x1c')]],this[_0xb814('0xd')][_0x303aca[_0xb814('0x1c')]]);this[_0xb814('0x19')]('voice:outbound',_0xb814('0x2a'),this[_0xb814('0xb')][_0x303aca['uniqueid']]);logger[_0xb814('0x1a')](_0xb814('0x2b'),_0x303aca[_0xb814('0x1c')],util['inspect'](this[_0xb814('0xb')][_0x303aca[_0xb814('0x1c')]],{'showHidden':![],'depth':null}));ami['emit'](_0xb814('0x2c'),this['channels'][_0x303aca[_0xb814('0x1c')]]);}}}catch(_0x5f3e9b){logger['error'](_0xb814('0x2d'),_0x303aca['uniqueid'],util[_0xb814('0x1d')](_0x5f3e9b,{'showHidden':![],'depth':null}));}};VoiceDialReport[_0xb814('0x16')][_0xb814('0x13')]=function(_0x599f9f){try{if(this['isNotNull'](_0x599f9f)){logger[_0xb814('0x1a')](_0xb814('0x2e'),_0x599f9f['uniqueid'],util[_0xb814('0x1d')](_0x599f9f,{'showHidden':![],'depth':null}));if(this[_0xb814('0xb')][_0x599f9f[_0xb814('0x1c')]]){this[_0xb814('0xb')][_0x599f9f[_0xb814('0x1c')]][_0xb814('0x2f')]=_0x599f9f[_0xb814('0x2f')];if(_0x599f9f['dialstatus']===_0xb814('0x30')){this[_0xb814('0xb')][_0x599f9f[_0xb814('0x1c')]][_0xb814('0x31')]=_0x599f9f[_0xb814('0x31')];this['channels'][_0x599f9f[_0xb814('0x1c')]]['connectedlinename']=_0x599f9f[_0xb814('0x32')];this[_0xb814('0xb')][_0x599f9f[_0xb814('0x1c')]]['answertime']=moment()[_0xb814('0x1f')](_0xb814('0x33'));this['channels'][_0x599f9f[_0xb814('0x1c')]][_0xb814('0x34')]=_0xb814('0x35');logger[_0xb814('0x25')](_0xb814('0x36'),_0x599f9f[_0xb814('0x1c')],_0x599f9f['channel'][_0xb814('0x20')](_0x599f9f['channel'][_0xb814('0x37')]('/')+0x1,_0x599f9f['channel'][_0xb814('0x37')]('-')));logger['debug'](_0xb814('0x38'),_0x599f9f[_0xb814('0x1c')],util['inspect'](this['channels'][_0x599f9f['uniqueid']],{'showHidden':![],'depth':null}));ami['emit'](_0xb814('0x39'),this[_0xb814('0xb')][_0x599f9f[_0xb814('0x1c')]]);}logger[_0xb814('0x1a')]('[%s][voiceDialReport][dialend]\x20sending\x20voice_outbound_channel:save\x20event:',_0x599f9f['uniqueid'],util[_0xb814('0x1d')](this['channels'][_0x599f9f[_0xb814('0x1c')]],{'showHidden':![],'depth':null}));this[_0xb814('0x19')](_0xb814('0x3a'),_0xb814('0x2a'),this[_0xb814('0xb')][_0x599f9f[_0xb814('0x1c')]]);}}}catch(_0x3b7f5a){logger[_0xb814('0x3b')](_0xb814('0x3c'),_0x599f9f['uniqueid'],util['inspect'](_0x3b7f5a,{'showHidden':![],'depth':null}));}};VoiceDialReport['prototype'][_0xb814('0x3d')]=function(_0x5ba0bc){try{if(this[_0xb814('0x17')](_0x5ba0bc)){logger['debug'](_0xb814('0x3e'),_0x5ba0bc[_0xb814('0x1c')],util[_0xb814('0x1d')](_0x5ba0bc,{'showHidden':![],'depth':null}));this[_0xb814('0x3f')](_0x5ba0bc['uniqueid'],_[_0xb814('0x40')](_0x5ba0bc[_0xb814('0x41')])[0x0],_0x5ba0bc[_0xb814('0x42')]);if(this[_0xb814('0x17')](_0x5ba0bc[_0xb814('0x41')])&&this[_0xb814('0x17')](_0x5ba0bc['variable'][_0xb814('0x43')])){if(_[_0xb814('0x18')](this[_0xb814('0xb')][_0x5ba0bc[_0xb814('0x1c')]])){this[_0xb814('0xb')][_0x5ba0bc[_0xb814('0x1c')]]={'routeId':_0x5ba0bc[_0xb814('0x42')],'variables':this['variables'][_0x5ba0bc['uniqueid']],'motionChannel':_0xb814('0x44')};logger[_0xb814('0x25')](_0xb814('0x45'),_0x5ba0bc[_0xb814('0x1c')],_0x5ba0bc[_0xb814('0x41')][_0xb814('0x43')],_[_0xb814('0x40')](_0x5ba0bc[_0xb814('0x41')])[0x0],_0x5ba0bc[_0xb814('0x42')]);logger[_0xb814('0x1a')](_0xb814('0x46'),_0x5ba0bc['uniqueid'],util[_0xb814('0x1d')](this[_0xb814('0xb')][_0x5ba0bc['uniqueid']],{'showHidden':![],'depth':null}));this[_0xb814('0x19')]('voice:outbound',_0xb814('0x2a'),this[_0xb814('0xb')][_0x5ba0bc[_0xb814('0x1c')]]);}}}}catch(_0x22b2ef){logger[_0xb814('0x3b')](_0xb814('0x47'),_0x5ba0bc[_0xb814('0x1c')],util[_0xb814('0x1d')](_0x22b2ef,{'showHidden':![],'depth':null}));}};VoiceDialReport[_0xb814('0x16')][_0xb814('0x3f')]=function(_0x5e6df7,_0x4d4a7e,_0x32eca6){var _0x30f07b=[_0xb814('0x48'),_0xb814('0x49'),_0xb814('0x4a'),_0xb814('0x4b'),_0xb814('0x4c'),'rtpaudioqoslossbridged',_0xb814('0x4d'),_0xb814('0x4e'),_0xb814('0x4f'),'sipuri',_0xb814('0x50'),'bridgepvtcallid',_0xb814('0x51'),'memberdynamic',_0xb814('0x52'),_0xb814('0x53'),'membername',_0xb814('0x54'),_0xb814('0x55')];if(!_[_0xb814('0x56')](_0x4d4a7e)&&!_['includes'](_0x30f07b,_0x4d4a7e)){if(_[_0xb814('0x18')](this['variables'][_0x5e6df7])){this[_0xb814('0xe')][_0x5e6df7]={};}this[_0xb814('0xe')][_0x5e6df7][_0x4d4a7e]=_0x32eca6;}};VoiceDialReport['prototype'][_0xb814('0x15')]=function(_0x4a3f84){try{if(this['isNotNull'](_0x4a3f84)){logger[_0xb814('0x1a')](_0xb814('0x57'),_0x4a3f84[_0xb814('0x1c')],util['inspect'](_0x4a3f84,{'showHidden':![],'depth':null}));if(this[_0xb814('0xb')][_0x4a3f84['uniqueid']]){logger[_0xb814('0x25')](_0xb814('0x58'),_0x4a3f84['uniqueid'],_0x4a3f84[_0xb814('0x59')]);this['channels'][_0x4a3f84[_0xb814('0x1c')]][_0xb814('0x5a')]=moment()[_0xb814('0x1f')](_0xb814('0x33'));this[_0xb814('0xb')][_0x4a3f84[_0xb814('0x1c')]][_0xb814('0x5b')]=moment(this[_0xb814('0xb')][_0x4a3f84['uniqueid']][_0xb814('0x5a')])[_0xb814('0x5c')](this['channels'][_0x4a3f84[_0xb814('0x1c')]][_0xb814('0x5d')],'seconds');this[_0xb814('0xb')][_0x4a3f84['uniqueid']]['lastevent']=_0xb814('0x5e');this['outbound'][_0xb814('0x5f')]+=0x1;if(this[_0xb814('0xb')][_0x4a3f84[_0xb814('0x1c')]]['answertime']){this[_0xb814('0xc')]['answered']+=0x1;this[_0xb814('0xb')][_0x4a3f84[_0xb814('0x1c')]][_0xb814('0x60')]=moment(this[_0xb814('0xb')][_0x4a3f84[_0xb814('0x1c')]][_0xb814('0x61')])[_0xb814('0x5c')](this[_0xb814('0xb')][_0x4a3f84[_0xb814('0x1c')]]['starttime'],_0xb814('0x62'));this[_0xb814('0xb')][_0x4a3f84[_0xb814('0x1c')]][_0xb814('0x63')]=moment(this[_0xb814('0xb')][_0x4a3f84[_0xb814('0x1c')]]['endtime'])[_0xb814('0x5c')](this['channels'][_0x4a3f84[_0xb814('0x1c')]][_0xb814('0x61')],_0xb814('0x62'));this['outbound'][_0xb814('0x64')]+=this['channels'][_0x4a3f84[_0xb814('0x1c')]]['holdtime']||0x0;this[_0xb814('0xc')][_0xb814('0x65')]+=this[_0xb814('0xb')][_0x4a3f84[_0xb814('0x1c')]][_0xb814('0x63')];}this[_0xb814('0xc')][_0xb814('0x66')]+=this['channels'][_0x4a3f84[_0xb814('0x1c')]]['duration'];logger[_0xb814('0x1a')](_0xb814('0x67'),_0x4a3f84[_0xb814('0x1c')],util[_0xb814('0x1d')](this[_0xb814('0xb')][_0x4a3f84[_0xb814('0x1c')]],{'showHidden':![],'depth':null}));ami['emit'](_0xb814('0x68'),this[_0xb814('0xb')][_0x4a3f84['uniqueid']]);logger[_0xb814('0x1a')](_0xb814('0x69'),_0x4a3f84[_0xb814('0x1c')],util[_0xb814('0x1d')](this[_0xb814('0xb')][_0x4a3f84['uniqueid']],{'showHidden':![],'depth':null}));ami[_0xb814('0x19')]('custom:dialend',this[_0xb814('0xb')][_0x4a3f84[_0xb814('0x1c')]]);logger[_0xb814('0x1a')](_0xb814('0x6a'),_0x4a3f84[_0xb814('0x1c')],util[_0xb814('0x1d')](this['channels'][_0x4a3f84['uniqueid']],{'showHidden':![],'depth':null}));this['emit'](_0xb814('0x3a'),'voice_outbound:save',this[_0xb814('0xc')]);logger[_0xb814('0x25')](_0xb814('0x6b'),JSON['stringify'](this[_0xb814('0xb')][_0x4a3f84[_0xb814('0x1c')]]));logger[_0xb814('0x1a')]('[%s][voiceDialReport][hangup]\x20sending\x20voice_outbound_channel:remove\x20event:',_0x4a3f84[_0xb814('0x1c')],util[_0xb814('0x1d')](this[_0xb814('0xb')][_0x4a3f84[_0xb814('0x1c')]],{'showHidden':![],'depth':null}));this['emit']('voice:outbound',_0xb814('0x6c'),this[_0xb814('0xb')][_0x4a3f84[_0xb814('0x1c')]]);delete this[_0xb814('0xb')][_0x4a3f84[_0xb814('0x1c')]];}else if(this[_0xb814('0xb')][_0x4a3f84[_0xb814('0x6d')]]){this[_0xb814('0xb')][_0x4a3f84[_0xb814('0x6d')]][_0xb814('0x1c')]=this[_0xb814('0xb')][_0x4a3f84[_0xb814('0x6d')]][_0xb814('0x6e')];}if(this[_0xb814('0xe')][_0x4a3f84[_0xb814('0x1c')]]){delete this['variables'][_0x4a3f84[_0xb814('0x1c')]];}}}catch(_0x33cfc4){logger[_0xb814('0x3b')](_0xb814('0x6f'),_0x4a3f84[_0xb814('0x1c')],util[_0xb814('0x1d')](_0x33cfc4,{'showHidden':![],'depth':null}));}};VoiceDialReport['prototype'][_0xb814('0x70')]=function(_0x52e1fc){try{if(this[_0xb814('0x17')](_0x52e1fc)){logger[_0xb814('0x1a')](_0xb814('0x71'),_0x52e1fc[_0xb814('0x1c')],util[_0xb814('0x1d')](_0x52e1fc,{'showHidden':![],'depth':null}));if(_0x52e1fc['application']['toLowerCase']()===_0xb814('0x72')){_0x52e1fc[_0xb814('0x73')]=(_0x52e1fc[_0xb814('0x74')]||_0x52e1fc[_0xb814('0x73')])['toLowerCase']();if(_[_0xb814('0x75')](_0x52e1fc['applicationdata'],_0xb814('0x76'))){if(_[_0xb814('0x18')](this['applications'][_0x52e1fc['uniqueid']]))this[_0xb814('0xd')][_0x52e1fc['uniqueid']]={};logger[_0xb814('0x25')](_0xb814('0x77'),_0x52e1fc[_0xb814('0x1c')],_0x52e1fc[_0xb814('0x78')],_0x52e1fc[_0xb814('0x73')]);var _0x420bde=_0x52e1fc[_0xb814('0x73')]['split']('=');var _0x1d37ea=_0x420bde[0x0]['match'](/cdr\((.*)\)/);if(_0x1d37ea)this[_0xb814('0xd')][_0x52e1fc['uniqueid']][_0x1d37ea[0x1]]=_0x420bde[0x1];}}}}catch(_0x2838cb){logger[_0xb814('0x3b')]('[%s][voiceDialReport][newexten]',_0x52e1fc[_0xb814('0x1c')],util['inspect'](_0x2838cb,{'showHidden':![],'depth':null}));}};module[_0xb814('0x79')]=VoiceDialReport;