Built motion from commit 42801a18.|2.6.28
[motion2.git] / server / services / ami / report / voiceDialReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x31f0=['emit','debug','[%s][voiceDialReport][dialbegin]\x20event:','inspect','channels','merge','uniqueid','format','YYYY-MM-DD\x20HH:mm:ss','called','channel','substring','lastIndexOf','omit','info','interface','voice_outbound_channel:save','[%s][voiceDialReport][dialbegin]\x20sending\x20dialbegin\x20event:','custom:dialbegin','error','[%s][voiceDialReport][dialbegin]','[%s][voiceDialReport][dialend]\x20event:','dialstatus','ANSWER','connectedlinenum','connectedlinename','lastevent','[%s][voiceDialReport][dialend]\x20agent:%s\x20lastevent:connect','[%s][voiceDialReport][dialend]\x20sending\x20dialconnect\x20event:','[%s][voiceDialReport][dialend]','keys','variable','outboundrouteid','value','variables','voice','[%s][voiceDialReport][varset]\x20outboundrouteid:%s\x20variable:%s\x20value:%s','[%s][voiceDialReport][varset]\x20sending\x20voice_outbound_channel:save\x20event:','voice:outbound','[%s][voiceDialReport][varset]','rtpaudioqos','rtpaudioqosjitter','rtpaudioqoslossbridged','rtpaudioqosrttbridged','sipuri','bridgepeer','membercalls','memberdynamic','memberlastcall','memberpenalty','isNil','includes','[%s][voiceDialReport][hangup]\x20event:','endtime','diff','starttime','seconds','total','answertime','holdtime','sumBillable','billableseconds','sumDuration','duration','custom:voiceDialReport','custom:dialend','[%s][voiceDialReport][hangup]\x20sending\x20voice_outbound:save\x20event:','voice_outbound:save','[DEBUG]\x20Emit\x20voice_outbound_channel:remove\x20event','[%s][voiceDialReport][hangup]\x20sending\x20voice_outbound_channel:remove\x20event:','voice_outbound_channel:remove','linkedid','[%s][voiceDialReport][hangup]','syncNewExten','[%s][voiceDialReport][newexten]\x20event:','application','toLowerCase','applicationdata','startsWith','split','lodash','util','../../../config/environment','../../../config/logger','ami','../ami','defaults','redis','outboundChannels','outbound','applications','dialbegin','syncDialBegin','bind','dialend','syncDialEnd','varset','syncVarSet','hangup','syncHangup','prototype','isNotNull','isUndefined'];(function(_0x17aa18,_0x3f83fe){var _0x2b2cd4=function(_0x2369f8){while(--_0x2369f8){_0x17aa18['push'](_0x17aa18['shift']());}};_0x2b2cd4(++_0x3f83fe);}(_0x31f0,0xb7));var _0x031f=function(_0x35f3e8,_0x42072a){_0x35f3e8=_0x35f3e8-0x0;var _0x725570=_0x31f0[_0x35f3e8];return _0x725570;};'use strict';var _=require(_0x031f('0x0'));var moment=require('moment');var util=require(_0x031f('0x1'));var Redis=require('ioredis');var config=require(_0x031f('0x2'));var logger=require(_0x031f('0x3'))(_0x031f('0x4'));var ami=require(_0x031f('0x5'));config['redis']=_[_0x031f('0x6')](config[_0x031f('0x7')],{'host':'localhost','port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));function VoiceDialReport(_0x3dc98e){this['channels']=_0x3dc98e[_0x031f('0x8')];this[_0x031f('0x9')]=_0x3dc98e[_0x031f('0x9')];this[_0x031f('0xa')]={};this['variables']={};ami['on'](_0x031f('0xb'),this[_0x031f('0xc')][_0x031f('0xd')](this));ami['on'](_0x031f('0xe'),this[_0x031f('0xf')][_0x031f('0xd')](this));ami['on'](_0x031f('0x10'),this[_0x031f('0x11')]['bind'](this));ami['on'](_0x031f('0x12'),this[_0x031f('0x13')][_0x031f('0xd')](this));}VoiceDialReport[_0x031f('0x14')][_0x031f('0x15')]=function(_0x405896){return _0x405896!==null&&!_[_0x031f('0x16')](_0x405896);};VoiceDialReport['prototype'][_0x031f('0x17')]=function(_0x23b40c,_0x17a699,_0x2e3dfe){io['to'](_0x23b40c)[_0x031f('0x17')](_0x17a699,_0x2e3dfe);};VoiceDialReport['prototype']['syncDialBegin']=function(_0x1f08db){try{if(this[_0x031f('0x15')](_0x1f08db)){logger[_0x031f('0x18')](_0x031f('0x19'),_0x1f08db['uniqueid'],util[_0x031f('0x1a')](_0x1f08db,{'showHidden':![],'depth':null}));if(this[_0x031f('0x1b')][_0x1f08db['uniqueid']]){_[_0x031f('0x1c')](this['channels'][_0x1f08db[_0x031f('0x1d')]],{'starttime':moment()[_0x031f('0x1e')](_0x031f('0x1f')),'lastevent':_0x031f('0x20'),'interface':_0x1f08db[_0x031f('0x21')][_0x031f('0x22')](0x0,_0x1f08db[_0x031f('0x21')][_0x031f('0x23')]('-')),'membername':_0x1f08db[_0x031f('0x21')][_0x031f('0x22')](_0x1f08db[_0x031f('0x21')]['lastIndexOf']('/')+0x1,_0x1f08db[_0x031f('0x21')][_0x031f('0x23')]('-'))},_[_0x031f('0x24')](_0x1f08db,['event','privilege']));logger[_0x031f('0x25')]('[%s][voiceDialReport][dialbegin]\x20agent:%s\x20interface:%s\x20lastevent:called',_0x1f08db[_0x031f('0x1d')],this['channels'][_0x1f08db['uniqueid']]['membername'],this[_0x031f('0x1b')][_0x1f08db[_0x031f('0x1d')]][_0x031f('0x26')]);logger[_0x031f('0x18')]('[%s][voiceDialReport][dialbegin]\x20sending\x20voice_outbound_channel:save\x20event:',_0x1f08db[_0x031f('0x1d')],util['inspect'](this[_0x031f('0x1b')][_0x1f08db[_0x031f('0x1d')]],{'showHidden':![],'depth':null}));if(this[_0x031f('0xa')][_0x1f08db['uniqueid']])_[_0x031f('0x1c')](this[_0x031f('0x1b')][_0x1f08db['uniqueid']],this[_0x031f('0xa')][_0x1f08db[_0x031f('0x1d')]]);this[_0x031f('0x17')]('voice:outbound',_0x031f('0x27'),this[_0x031f('0x1b')][_0x1f08db[_0x031f('0x1d')]]);logger[_0x031f('0x18')](_0x031f('0x28'),_0x1f08db[_0x031f('0x1d')],util['inspect'](this[_0x031f('0x1b')][_0x1f08db[_0x031f('0x1d')]],{'showHidden':![],'depth':null}));ami[_0x031f('0x17')](_0x031f('0x29'),this[_0x031f('0x1b')][_0x1f08db[_0x031f('0x1d')]]);}}}catch(_0x378692){logger[_0x031f('0x2a')](_0x031f('0x2b'),_0x1f08db[_0x031f('0x1d')],util[_0x031f('0x1a')](_0x378692,{'showHidden':![],'depth':null}));}};VoiceDialReport['prototype'][_0x031f('0xf')]=function(_0xe5f11c){try{if(this[_0x031f('0x15')](_0xe5f11c)){logger[_0x031f('0x18')](_0x031f('0x2c'),_0xe5f11c[_0x031f('0x1d')],util[_0x031f('0x1a')](_0xe5f11c,{'showHidden':![],'depth':null}));if(this[_0x031f('0x1b')][_0xe5f11c[_0x031f('0x1d')]]){this[_0x031f('0x1b')][_0xe5f11c[_0x031f('0x1d')]][_0x031f('0x2d')]=_0xe5f11c[_0x031f('0x2d')];if(_0xe5f11c['dialstatus']===_0x031f('0x2e')){this[_0x031f('0x1b')][_0xe5f11c['uniqueid']][_0x031f('0x2f')]=_0xe5f11c[_0x031f('0x2f')];this['channels'][_0xe5f11c[_0x031f('0x1d')]][_0x031f('0x30')]=_0xe5f11c[_0x031f('0x30')];this[_0x031f('0x1b')][_0xe5f11c['uniqueid']]['answertime']=moment()[_0x031f('0x1e')]('YYYY-MM-DD\x20HH:mm:ss');this[_0x031f('0x1b')][_0xe5f11c[_0x031f('0x1d')]][_0x031f('0x31')]='connect';logger['info'](_0x031f('0x32'),_0xe5f11c['uniqueid'],_0xe5f11c['channel'][_0x031f('0x22')](_0xe5f11c[_0x031f('0x21')][_0x031f('0x23')]('/')+0x1,_0xe5f11c[_0x031f('0x21')][_0x031f('0x23')]('-')));logger[_0x031f('0x18')](_0x031f('0x33'),_0xe5f11c['uniqueid'],util[_0x031f('0x1a')](this[_0x031f('0x1b')][_0xe5f11c[_0x031f('0x1d')]],{'showHidden':![],'depth':null}));ami[_0x031f('0x17')]('custom:dialconnect',this[_0x031f('0x1b')][_0xe5f11c[_0x031f('0x1d')]]);}logger[_0x031f('0x18')]('[%s][voiceDialReport][dialend]\x20sending\x20voice_outbound_channel:save\x20event:',_0xe5f11c[_0x031f('0x1d')],util[_0x031f('0x1a')](this['channels'][_0xe5f11c[_0x031f('0x1d')]],{'showHidden':![],'depth':null}));this[_0x031f('0x17')]('voice:outbound','voice_outbound_channel:save',this[_0x031f('0x1b')][_0xe5f11c[_0x031f('0x1d')]]);}}}catch(_0x9efbc4){logger[_0x031f('0x2a')](_0x031f('0x34'),_0xe5f11c[_0x031f('0x1d')],util[_0x031f('0x1a')](_0x9efbc4,{'showHidden':![],'depth':null}));}};VoiceDialReport['prototype'][_0x031f('0x11')]=function(_0xe71615){try{if(this['isNotNull'](_0xe71615)){logger[_0x031f('0x18')]('[%s][voiceDialReport][varset]\x20event:',_0xe71615[_0x031f('0x1d')],util[_0x031f('0x1a')](_0xe71615,{'showHidden':![],'depth':null}));this['addVariable'](_0xe71615[_0x031f('0x1d')],_[_0x031f('0x35')](_0xe71615[_0x031f('0x36')])[0x0],_0xe71615['value']);if(this[_0x031f('0x15')](_0xe71615[_0x031f('0x36')])&&this[_0x031f('0x15')](_0xe71615[_0x031f('0x36')][_0x031f('0x37')])){if(_[_0x031f('0x16')](this[_0x031f('0x1b')][_0xe71615[_0x031f('0x1d')]])){this[_0x031f('0x1b')][_0xe71615['uniqueid']]={'routeId':_0xe71615[_0x031f('0x38')],'variables':this[_0x031f('0x39')][_0xe71615[_0x031f('0x1d')]],'motionChannel':_0x031f('0x3a')};logger[_0x031f('0x25')](_0x031f('0x3b'),_0xe71615[_0x031f('0x1d')],_0xe71615[_0x031f('0x36')][_0x031f('0x37')],_['keys'](_0xe71615[_0x031f('0x36')])[0x0],_0xe71615['value']);logger['debug'](_0x031f('0x3c'),_0xe71615[_0x031f('0x1d')],util[_0x031f('0x1a')](this[_0x031f('0x1b')][_0xe71615[_0x031f('0x1d')]],{'showHidden':![],'depth':null}));this['emit'](_0x031f('0x3d'),_0x031f('0x27'),this[_0x031f('0x1b')][_0xe71615['uniqueid']]);}}}}catch(_0x274166){logger[_0x031f('0x2a')](_0x031f('0x3e'),_0xe71615[_0x031f('0x1d')],util[_0x031f('0x1a')](_0x274166,{'showHidden':![],'depth':null}));}};VoiceDialReport[_0x031f('0x14')]['addVariable']=function(_0x569d8f,_0xd28ade,_0x579b17){var _0x3b8c04=[_0x031f('0x3f'),'rtpaudioqosbridged',_0x031f('0x40'),'rtpaudioqosjitterbridged','rtpaudioqosloss',_0x031f('0x41'),'rtpaudioqosrtt',_0x031f('0x42'),'sipcallid',_0x031f('0x43'),_0x031f('0x44'),'bridgepvtcallid',_0x031f('0x45'),_0x031f('0x46'),'memberinterface',_0x031f('0x47'),'membername',_0x031f('0x48'),'memberrealtime'];if(!_[_0x031f('0x49')](_0xd28ade)&&!_[_0x031f('0x4a')](_0x3b8c04,_0xd28ade)){if(_[_0x031f('0x16')](this[_0x031f('0x39')][_0x569d8f])){this[_0x031f('0x39')][_0x569d8f]={};}this['variables'][_0x569d8f][_0xd28ade]=_0x579b17;}};VoiceDialReport[_0x031f('0x14')]['syncHangup']=function(_0x186957){try{if(this[_0x031f('0x15')](_0x186957)){logger['debug'](_0x031f('0x4b'),_0x186957[_0x031f('0x1d')],util['inspect'](_0x186957,{'showHidden':![],'depth':null}));if(this[_0x031f('0x1b')][_0x186957[_0x031f('0x1d')]]){logger[_0x031f('0x25')]('[%s][voiceDialReport][hangup]\x20reason:%s\x20lasteevent:complete',_0x186957[_0x031f('0x1d')],_0x186957['cause-txt']);this[_0x031f('0x1b')][_0x186957['uniqueid']][_0x031f('0x4c')]=moment()['format'](_0x031f('0x1f'));this[_0x031f('0x1b')][_0x186957['uniqueid']]['duration']=moment(this[_0x031f('0x1b')][_0x186957[_0x031f('0x1d')]]['endtime'])[_0x031f('0x4d')](this[_0x031f('0x1b')][_0x186957[_0x031f('0x1d')]][_0x031f('0x4e')],_0x031f('0x4f'));this[_0x031f('0x1b')][_0x186957[_0x031f('0x1d')]][_0x031f('0x31')]='complete';this[_0x031f('0x9')][_0x031f('0x50')]+=0x1;if(this[_0x031f('0x1b')][_0x186957['uniqueid']][_0x031f('0x51')]){this[_0x031f('0x9')]['answered']+=0x1;this[_0x031f('0x1b')][_0x186957[_0x031f('0x1d')]][_0x031f('0x52')]=moment(this[_0x031f('0x1b')][_0x186957['uniqueid']]['answertime'])['diff'](this['channels'][_0x186957[_0x031f('0x1d')]][_0x031f('0x4e')],'seconds');this[_0x031f('0x1b')][_0x186957[_0x031f('0x1d')]]['billableseconds']=moment(this[_0x031f('0x1b')][_0x186957[_0x031f('0x1d')]][_0x031f('0x4c')])[_0x031f('0x4d')](this[_0x031f('0x1b')][_0x186957[_0x031f('0x1d')]][_0x031f('0x51')],_0x031f('0x4f'));this[_0x031f('0x9')]['sumHoldTime']+=this[_0x031f('0x1b')][_0x186957['uniqueid']][_0x031f('0x52')]||0x0;this[_0x031f('0x9')][_0x031f('0x53')]+=this['channels'][_0x186957['uniqueid']][_0x031f('0x54')];}this[_0x031f('0x9')][_0x031f('0x55')]+=this[_0x031f('0x1b')][_0x186957['uniqueid']][_0x031f('0x56')];logger['debug']('[%s][voiceDialReport][hangup]\x20sending\x20voiceDialReport\x20event:',_0x186957[_0x031f('0x1d')],util['inspect'](this['channels'][_0x186957[_0x031f('0x1d')]],{'showHidden':![],'depth':null}));ami[_0x031f('0x17')](_0x031f('0x57'),this[_0x031f('0x1b')][_0x186957[_0x031f('0x1d')]]);logger['debug']('[%s][voiceDialReport][hangup]\x20sending\x20dialend\x20event:',_0x186957[_0x031f('0x1d')],util['inspect'](this[_0x031f('0x1b')][_0x186957[_0x031f('0x1d')]],{'showHidden':![],'depth':null}));ami['emit'](_0x031f('0x58'),this[_0x031f('0x1b')][_0x186957[_0x031f('0x1d')]]);logger[_0x031f('0x18')](_0x031f('0x59'),_0x186957[_0x031f('0x1d')],util['inspect'](this['channels'][_0x186957[_0x031f('0x1d')]],{'showHidden':![],'depth':null}));this[_0x031f('0x17')](_0x031f('0x3d'),_0x031f('0x5a'),this[_0x031f('0x9')]);logger[_0x031f('0x25')](_0x031f('0x5b'),JSON['stringify'](this['channels'][_0x186957['uniqueid']]));logger['debug'](_0x031f('0x5c'),_0x186957[_0x031f('0x1d')],util[_0x031f('0x1a')](this['channels'][_0x186957[_0x031f('0x1d')]],{'showHidden':![],'depth':null}));this[_0x031f('0x17')]('voice:outbound',_0x031f('0x5d'),this[_0x031f('0x1b')][_0x186957[_0x031f('0x1d')]]);delete this[_0x031f('0x1b')][_0x186957[_0x031f('0x1d')]];}else if(this[_0x031f('0x1b')][_0x186957[_0x031f('0x5e')]]){this['channels'][_0x186957['linkedid']][_0x031f('0x1d')]=this['channels'][_0x186957[_0x031f('0x5e')]]['destuniqueid'];}if(this[_0x031f('0x39')][_0x186957[_0x031f('0x1d')]]){delete this[_0x031f('0x39')][_0x186957['uniqueid']];}}}catch(_0x46507a){logger['error'](_0x031f('0x5f'),_0x186957[_0x031f('0x1d')],util[_0x031f('0x1a')](_0x46507a,{'showHidden':![],'depth':null}));}};VoiceDialReport['prototype'][_0x031f('0x60')]=function(_0x398e7c){try{if(this[_0x031f('0x15')](_0x398e7c)){logger[_0x031f('0x18')](_0x031f('0x61'),_0x398e7c['uniqueid'],util['inspect'](_0x398e7c,{'showHidden':![],'depth':null}));if(_0x398e7c[_0x031f('0x62')][_0x031f('0x63')]()==='set'){_0x398e7c[_0x031f('0x64')]=(_0x398e7c['appdata']||_0x398e7c[_0x031f('0x64')])[_0x031f('0x63')]();if(_[_0x031f('0x65')](_0x398e7c[_0x031f('0x64')],'cdr(')){if(_[_0x031f('0x16')](this[_0x031f('0xa')][_0x398e7c[_0x031f('0x1d')]]))this['applications'][_0x398e7c[_0x031f('0x1d')]]={};logger[_0x031f('0x25')]('[%s][voiceDialReport][newexten]\x20application:%s\x20appdata:%s',_0x398e7c[_0x031f('0x1d')],_0x398e7c[_0x031f('0x62')],_0x398e7c[_0x031f('0x64')]);var _0x2fb2a8=_0x398e7c[_0x031f('0x64')][_0x031f('0x66')]('=');var _0x3f3582=_0x2fb2a8[0x0]['match'](/cdr\((.*)\)/);if(_0x3f3582)this[_0x031f('0xa')][_0x398e7c[_0x031f('0x1d')]][_0x3f3582[0x1]]=_0x2fb2a8[0x1];}}}}catch(_0x23cc40){logger['error']('[%s][voiceDialReport][newexten]',_0x398e7c[_0x031f('0x1d')],util['inspect'](_0x23cc40,{'showHidden':![],'depth':null}));}};module['exports']=VoiceDialReport;