Built motion from commit 43538d75.|2.5.35
[motion2.git] / server / services / ami / report / voiceDialReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x2d27=['../../../config/logger','../ami','defaults','redis','localhost','channels','outboundChannels','outbound','applications','variables','dialbegin','syncDialBegin','bind','dialend','syncDialEnd','syncVarSet','syncNewExten','hangup','prototype','isNotNull','emit','uniqueid','inspect','merge','format','YYYY-MM-DD\x20HH:mm:ss','called','channel','lastIndexOf','privilege','membername','interface','debug','[%s][voiceDialReport][dialbegin]\x20sending\x20voice_outbound_channel:save\x20event:','voice:outbound','voice_outbound_channel:save','custom:dialbegin','[%s][voiceDialReport][dialbegin]','dialstatus','ANSWER','connectedlinenum','connectedlinename','answertime','lastevent','connect','info','substring','[%s][voiceDialReport][dialend]\x20sending\x20dialconnect\x20event:','custom:dialconnect','[%s][voiceDialReport][dialend]\x20sending\x20voice_outbound_channel:save\x20event:','[%s][voiceDialReport][dialend]','[%s][voiceDialReport][varset]\x20event:','addVariable','keys','value','variable','outboundrouteid','isUndefined','voice','error','[%s][voiceDialReport][varset]','rtpaudioqos','rtpaudioqosbridged','rtpaudioqosjitter','rtpaudioqosjitterbridged','rtpaudioqosloss','rtpaudioqoslossbridged','rtpaudioqosrtt','rtpaudioqosrttbridged','sipcallid','sipuri','bridgepeer','bridgepvtcallid','memberdynamic','memberlastcall','memberpenalty','memberrealtime','isNil','includes','[%s][voiceDialReport][hangup]\x20event:','[%s][voiceDialReport][hangup]\x20reason:%s\x20lasteevent:complete','cause-txt','endtime','duration','diff','starttime','seconds','complete','total','holdtime','billableseconds','sumDuration','custom:voiceDialReport','custom:dialend','[%s][voiceDialReport][hangup]\x20sending\x20voice_outbound:save\x20event:','[DEBUG]\x20Emit\x20voice_outbound_channel:remove\x20event','[%s][voiceDialReport][hangup]\x20sending\x20voice_outbound_channel:remove\x20event:','voice_outbound_channel:remove','linkedid','destuniqueid','[%s][voiceDialReport][hangup]','application','toLowerCase','set','applicationdata','appdata','startsWith','cdr(','[%s][voiceDialReport][newexten]\x20application:%s\x20appdata:%s','split','match','exports','lodash','moment','util','ioredis'];(function(_0x50f6e5,_0x151ccb){var _0x5988c5=function(_0x490a93){while(--_0x490a93){_0x50f6e5['push'](_0x50f6e5['shift']());}};_0x5988c5(++_0x151ccb);}(_0x2d27,0x158));var _0x72d2=function(_0x174fae,_0x5d7bad){_0x174fae=_0x174fae-0x0;var _0x5d8970=_0x2d27[_0x174fae];return _0x5d8970;};'use strict';var _=require(_0x72d2('0x0'));var moment=require(_0x72d2('0x1'));var util=require(_0x72d2('0x2'));var Redis=require(_0x72d2('0x3'));var config=require('../../../config/environment');var logger=require(_0x72d2('0x4'))('ami');var ami=require(_0x72d2('0x5'));config['redis']=_[_0x72d2('0x6')](config[_0x72d2('0x7')],{'host':_0x72d2('0x8'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));function VoiceDialReport(_0x2e93c1){this[_0x72d2('0x9')]=_0x2e93c1[_0x72d2('0xa')];this[_0x72d2('0xb')]=_0x2e93c1[_0x72d2('0xb')];this[_0x72d2('0xc')]={};this[_0x72d2('0xd')]={};ami['on'](_0x72d2('0xe'),this[_0x72d2('0xf')][_0x72d2('0x10')](this));ami['on'](_0x72d2('0x11'),this[_0x72d2('0x12')][_0x72d2('0x10')](this));ami['on']('varset',this[_0x72d2('0x13')][_0x72d2('0x10')](this));ami['on']('newexten',this[_0x72d2('0x14')][_0x72d2('0x10')](this));ami['on'](_0x72d2('0x15'),this['syncHangup'][_0x72d2('0x10')](this));}VoiceDialReport[_0x72d2('0x16')][_0x72d2('0x17')]=function(_0x1d4ae7){return _0x1d4ae7!==null&&!_['isUndefined'](_0x1d4ae7);};VoiceDialReport[_0x72d2('0x16')][_0x72d2('0x18')]=function(_0x4b709b,_0x946d25,_0x5d0f36){io['to'](_0x4b709b)[_0x72d2('0x18')](_0x946d25,_0x5d0f36);};VoiceDialReport[_0x72d2('0x16')][_0x72d2('0xf')]=function(_0x1b5c5a){try{if(this[_0x72d2('0x17')](_0x1b5c5a)){logger['debug']('[%s][voiceDialReport][dialbegin]\x20event:',_0x1b5c5a[_0x72d2('0x19')],util[_0x72d2('0x1a')](_0x1b5c5a,{'showHidden':![],'depth':null}));if(this[_0x72d2('0x9')][_0x1b5c5a[_0x72d2('0x19')]]){_[_0x72d2('0x1b')](this[_0x72d2('0x9')][_0x1b5c5a[_0x72d2('0x19')]],{'starttime':moment()[_0x72d2('0x1c')](_0x72d2('0x1d')),'lastevent':_0x72d2('0x1e'),'interface':_0x1b5c5a[_0x72d2('0x1f')]['substring'](0x0,_0x1b5c5a[_0x72d2('0x1f')][_0x72d2('0x20')]('-')),'membername':_0x1b5c5a[_0x72d2('0x1f')]['substring'](_0x1b5c5a['channel']['lastIndexOf']('/')+0x1,_0x1b5c5a[_0x72d2('0x1f')][_0x72d2('0x20')]('-'))},_['omit'](_0x1b5c5a,['event',_0x72d2('0x21')]));logger['info']('[%s][voiceDialReport][dialbegin]\x20agent:%s\x20interface:%s\x20lastevent:called',_0x1b5c5a[_0x72d2('0x19')],this[_0x72d2('0x9')][_0x1b5c5a['uniqueid']][_0x72d2('0x22')],this['channels'][_0x1b5c5a[_0x72d2('0x19')]][_0x72d2('0x23')]);logger[_0x72d2('0x24')](_0x72d2('0x25'),_0x1b5c5a[_0x72d2('0x19')],util[_0x72d2('0x1a')](this['channels'][_0x1b5c5a['uniqueid']],{'showHidden':![],'depth':null}));if(this[_0x72d2('0xc')][_0x1b5c5a[_0x72d2('0x19')]])_[_0x72d2('0x1b')](this[_0x72d2('0x9')][_0x1b5c5a['uniqueid']],this[_0x72d2('0xc')][_0x1b5c5a[_0x72d2('0x19')]]);this[_0x72d2('0x18')](_0x72d2('0x26'),_0x72d2('0x27'),this[_0x72d2('0x9')][_0x1b5c5a[_0x72d2('0x19')]]);logger[_0x72d2('0x24')]('[%s][voiceDialReport][dialbegin]\x20sending\x20dialbegin\x20event:',_0x1b5c5a[_0x72d2('0x19')],util[_0x72d2('0x1a')](this[_0x72d2('0x9')][_0x1b5c5a['uniqueid']],{'showHidden':![],'depth':null}));ami[_0x72d2('0x18')](_0x72d2('0x28'),this[_0x72d2('0x9')][_0x1b5c5a[_0x72d2('0x19')]]);}}}catch(_0x511e0e){logger['error'](_0x72d2('0x29'),_0x1b5c5a[_0x72d2('0x19')],util[_0x72d2('0x1a')](_0x511e0e,{'showHidden':![],'depth':null}));}};VoiceDialReport[_0x72d2('0x16')]['syncDialEnd']=function(_0xc543af){try{if(this['isNotNull'](_0xc543af)){logger[_0x72d2('0x24')]('[%s][voiceDialReport][dialend]\x20event:',_0xc543af[_0x72d2('0x19')],util[_0x72d2('0x1a')](_0xc543af,{'showHidden':![],'depth':null}));if(this[_0x72d2('0x9')][_0xc543af['uniqueid']]){this[_0x72d2('0x9')][_0xc543af[_0x72d2('0x19')]][_0x72d2('0x2a')]=_0xc543af[_0x72d2('0x2a')];if(_0xc543af[_0x72d2('0x2a')]===_0x72d2('0x2b')){this['channels'][_0xc543af[_0x72d2('0x19')]][_0x72d2('0x2c')]=_0xc543af[_0x72d2('0x2c')];this['channels'][_0xc543af['uniqueid']][_0x72d2('0x2d')]=_0xc543af[_0x72d2('0x2d')];this[_0x72d2('0x9')][_0xc543af[_0x72d2('0x19')]][_0x72d2('0x2e')]=moment()[_0x72d2('0x1c')](_0x72d2('0x1d'));this['channels'][_0xc543af['uniqueid']][_0x72d2('0x2f')]=_0x72d2('0x30');logger[_0x72d2('0x31')]('[%s][voiceDialReport][dialend]\x20agent:%s\x20lastevent:connect',_0xc543af['uniqueid'],_0xc543af['channel'][_0x72d2('0x32')](_0xc543af[_0x72d2('0x1f')][_0x72d2('0x20')]('/')+0x1,_0xc543af[_0x72d2('0x1f')][_0x72d2('0x20')]('-')));logger[_0x72d2('0x24')](_0x72d2('0x33'),_0xc543af['uniqueid'],util[_0x72d2('0x1a')](this['channels'][_0xc543af['uniqueid']],{'showHidden':![],'depth':null}));ami[_0x72d2('0x18')](_0x72d2('0x34'),this[_0x72d2('0x9')][_0xc543af[_0x72d2('0x19')]]);}logger[_0x72d2('0x24')](_0x72d2('0x35'),_0xc543af[_0x72d2('0x19')],util[_0x72d2('0x1a')](this[_0x72d2('0x9')][_0xc543af[_0x72d2('0x19')]],{'showHidden':![],'depth':null}));this[_0x72d2('0x18')](_0x72d2('0x26'),_0x72d2('0x27'),this[_0x72d2('0x9')][_0xc543af[_0x72d2('0x19')]]);}}}catch(_0x508d8e){logger['error'](_0x72d2('0x36'),_0xc543af[_0x72d2('0x19')],util['inspect'](_0x508d8e,{'showHidden':![],'depth':null}));}};VoiceDialReport[_0x72d2('0x16')][_0x72d2('0x13')]=function(_0x24e255){try{if(this[_0x72d2('0x17')](_0x24e255)){logger[_0x72d2('0x24')](_0x72d2('0x37'),_0x24e255[_0x72d2('0x19')],util[_0x72d2('0x1a')](_0x24e255,{'showHidden':![],'depth':null}));this[_0x72d2('0x38')](_0x24e255['uniqueid'],_[_0x72d2('0x39')](_0x24e255['variable'])[0x0],_0x24e255[_0x72d2('0x3a')]);if(this['isNotNull'](_0x24e255[_0x72d2('0x3b')])&&this[_0x72d2('0x17')](_0x24e255[_0x72d2('0x3b')][_0x72d2('0x3c')])){if(_[_0x72d2('0x3d')](this[_0x72d2('0x9')][_0x24e255['uniqueid']])){this[_0x72d2('0x9')][_0x24e255[_0x72d2('0x19')]]={'routeId':_0x24e255[_0x72d2('0x3a')],'variables':this['variables'][_0x24e255[_0x72d2('0x19')]],'motionChannel':_0x72d2('0x3e')};logger['info']('[%s][voiceDialReport][varset]\x20outboundrouteid:%s\x20variable:%s\x20value:%s',_0x24e255[_0x72d2('0x19')],_0x24e255['variable'][_0x72d2('0x3c')],_[_0x72d2('0x39')](_0x24e255[_0x72d2('0x3b')])[0x0],_0x24e255[_0x72d2('0x3a')]);logger[_0x72d2('0x24')]('[%s][voiceDialReport][varset]\x20sending\x20voice_outbound_channel:save\x20event:',_0x24e255[_0x72d2('0x19')],util['inspect'](this[_0x72d2('0x9')][_0x24e255[_0x72d2('0x19')]],{'showHidden':![],'depth':null}));this['emit'](_0x72d2('0x26'),'voice_outbound_channel:save',this[_0x72d2('0x9')][_0x24e255['uniqueid']]);}}}}catch(_0x1977df){logger[_0x72d2('0x3f')](_0x72d2('0x40'),_0x24e255[_0x72d2('0x19')],util[_0x72d2('0x1a')](_0x1977df,{'showHidden':![],'depth':null}));}};VoiceDialReport[_0x72d2('0x16')][_0x72d2('0x38')]=function(_0x4a1022,_0xe33e41,_0x23e90f){var _0x2551b6=[_0x72d2('0x41'),_0x72d2('0x42'),_0x72d2('0x43'),_0x72d2('0x44'),_0x72d2('0x45'),_0x72d2('0x46'),_0x72d2('0x47'),_0x72d2('0x48'),_0x72d2('0x49'),_0x72d2('0x4a'),_0x72d2('0x4b'),_0x72d2('0x4c'),'membercalls',_0x72d2('0x4d'),'memberinterface',_0x72d2('0x4e'),_0x72d2('0x22'),_0x72d2('0x4f'),_0x72d2('0x50')];if(!_[_0x72d2('0x51')](_0xe33e41)&&!_[_0x72d2('0x52')](_0x2551b6,_0xe33e41)){if(_[_0x72d2('0x3d')](this[_0x72d2('0xd')][_0x4a1022])){this[_0x72d2('0xd')][_0x4a1022]={};}this['variables'][_0x4a1022][_0xe33e41]=_0x23e90f;}};VoiceDialReport[_0x72d2('0x16')]['syncHangup']=function(_0x4c1e23){try{if(this[_0x72d2('0x17')](_0x4c1e23)){logger[_0x72d2('0x24')](_0x72d2('0x53'),_0x4c1e23[_0x72d2('0x19')],util[_0x72d2('0x1a')](_0x4c1e23,{'showHidden':![],'depth':null}));if(this[_0x72d2('0x9')][_0x4c1e23[_0x72d2('0x19')]]){logger[_0x72d2('0x31')](_0x72d2('0x54'),_0x4c1e23[_0x72d2('0x19')],_0x4c1e23[_0x72d2('0x55')]);this[_0x72d2('0x9')][_0x4c1e23['uniqueid']][_0x72d2('0x56')]=moment()[_0x72d2('0x1c')]('YYYY-MM-DD\x20HH:mm:ss');this[_0x72d2('0x9')][_0x4c1e23[_0x72d2('0x19')]][_0x72d2('0x57')]=moment(this[_0x72d2('0x9')][_0x4c1e23['uniqueid']][_0x72d2('0x56')])[_0x72d2('0x58')](this[_0x72d2('0x9')][_0x4c1e23[_0x72d2('0x19')]][_0x72d2('0x59')],_0x72d2('0x5a'));this[_0x72d2('0x9')][_0x4c1e23[_0x72d2('0x19')]][_0x72d2('0x2f')]=_0x72d2('0x5b');this[_0x72d2('0xb')][_0x72d2('0x5c')]+=0x1;if(this[_0x72d2('0x9')][_0x4c1e23[_0x72d2('0x19')]][_0x72d2('0x2e')]){this[_0x72d2('0xb')]['answered']+=0x1;this['channels'][_0x4c1e23[_0x72d2('0x19')]][_0x72d2('0x5d')]=moment(this[_0x72d2('0x9')][_0x4c1e23['uniqueid']][_0x72d2('0x2e')])[_0x72d2('0x58')](this['channels'][_0x4c1e23[_0x72d2('0x19')]]['starttime'],'seconds');this[_0x72d2('0x9')][_0x4c1e23[_0x72d2('0x19')]][_0x72d2('0x5e')]=moment(this[_0x72d2('0x9')][_0x4c1e23[_0x72d2('0x19')]]['endtime'])[_0x72d2('0x58')](this[_0x72d2('0x9')][_0x4c1e23['uniqueid']][_0x72d2('0x2e')],'seconds');this[_0x72d2('0xb')]['sumHoldTime']+=this[_0x72d2('0x9')][_0x4c1e23[_0x72d2('0x19')]][_0x72d2('0x5d')]||0x0;this[_0x72d2('0xb')]['sumBillable']+=this['channels'][_0x4c1e23[_0x72d2('0x19')]][_0x72d2('0x5e')];}this[_0x72d2('0xb')][_0x72d2('0x5f')]+=this[_0x72d2('0x9')][_0x4c1e23['uniqueid']][_0x72d2('0x57')];logger[_0x72d2('0x24')]('[%s][voiceDialReport][hangup]\x20sending\x20voiceDialReport\x20event:',_0x4c1e23[_0x72d2('0x19')],util[_0x72d2('0x1a')](this[_0x72d2('0x9')][_0x4c1e23[_0x72d2('0x19')]],{'showHidden':![],'depth':null}));ami['emit'](_0x72d2('0x60'),this['channels'][_0x4c1e23[_0x72d2('0x19')]]);logger[_0x72d2('0x24')]('[%s][voiceDialReport][hangup]\x20sending\x20dialend\x20event:',_0x4c1e23['uniqueid'],util[_0x72d2('0x1a')](this[_0x72d2('0x9')][_0x4c1e23[_0x72d2('0x19')]],{'showHidden':![],'depth':null}));ami[_0x72d2('0x18')](_0x72d2('0x61'),this[_0x72d2('0x9')][_0x4c1e23[_0x72d2('0x19')]]);logger[_0x72d2('0x24')](_0x72d2('0x62'),_0x4c1e23[_0x72d2('0x19')],util[_0x72d2('0x1a')](this[_0x72d2('0x9')][_0x4c1e23['uniqueid']],{'showHidden':![],'depth':null}));this[_0x72d2('0x18')](_0x72d2('0x26'),'voice_outbound:save',this[_0x72d2('0xb')]);logger[_0x72d2('0x31')](_0x72d2('0x63'),JSON['stringify'](this[_0x72d2('0x9')][_0x4c1e23[_0x72d2('0x19')]]));logger[_0x72d2('0x24')](_0x72d2('0x64'),_0x4c1e23[_0x72d2('0x19')],util[_0x72d2('0x1a')](this[_0x72d2('0x9')][_0x4c1e23['uniqueid']],{'showHidden':![],'depth':null}));this[_0x72d2('0x18')]('voice:outbound',_0x72d2('0x65'),this[_0x72d2('0x9')][_0x4c1e23[_0x72d2('0x19')]]);delete this[_0x72d2('0x9')][_0x4c1e23['uniqueid']];}else if(this[_0x72d2('0x9')][_0x4c1e23[_0x72d2('0x66')]]){this[_0x72d2('0x9')][_0x4c1e23['linkedid']][_0x72d2('0x19')]=this[_0x72d2('0x9')][_0x4c1e23[_0x72d2('0x66')]][_0x72d2('0x67')];}if(this[_0x72d2('0xd')][_0x4c1e23[_0x72d2('0x19')]]){delete this['variables'][_0x4c1e23[_0x72d2('0x19')]];}}}catch(_0x5274d1){logger[_0x72d2('0x3f')](_0x72d2('0x68'),_0x4c1e23[_0x72d2('0x19')],util[_0x72d2('0x1a')](_0x5274d1,{'showHidden':![],'depth':null}));}};VoiceDialReport[_0x72d2('0x16')]['syncNewExten']=function(_0x121dfd){try{if(this['isNotNull'](_0x121dfd)){logger[_0x72d2('0x24')]('[%s][voiceDialReport][newexten]\x20event:',_0x121dfd['uniqueid'],util[_0x72d2('0x1a')](_0x121dfd,{'showHidden':![],'depth':null}));if(_0x121dfd[_0x72d2('0x69')][_0x72d2('0x6a')]()===_0x72d2('0x6b')){_0x121dfd[_0x72d2('0x6c')]=(_0x121dfd[_0x72d2('0x6d')]||_0x121dfd['applicationdata'])['toLowerCase']();if(_[_0x72d2('0x6e')](_0x121dfd['applicationdata'],_0x72d2('0x6f'))){if(_['isUndefined'](this[_0x72d2('0xc')][_0x121dfd[_0x72d2('0x19')]]))this[_0x72d2('0xc')][_0x121dfd[_0x72d2('0x19')]]={};logger[_0x72d2('0x31')](_0x72d2('0x70'),_0x121dfd[_0x72d2('0x19')],_0x121dfd['application'],_0x121dfd[_0x72d2('0x6c')]);var _0x302afd=_0x121dfd[_0x72d2('0x6c')][_0x72d2('0x71')]('=');var _0x336001=_0x302afd[0x0][_0x72d2('0x72')](/cdr\((.*)\)/);if(_0x336001)this[_0x72d2('0xc')][_0x121dfd[_0x72d2('0x19')]][_0x336001[0x1]]=_0x302afd[0x1];}}}}catch(_0x31e2a6){logger[_0x72d2('0x3f')]('[%s][voiceDialReport][newexten]',_0x121dfd[_0x72d2('0x19')],util[_0x72d2('0x1a')](_0x31e2a6,{'showHidden':![],'depth':null}));}};module[_0x72d2('0x73')]=VoiceDialReport;