Built motion from commit 9d0783e6.|2.6.13
[motion2.git] / server / services / ami / report / voiceQueueReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xc1b7=['ioredis','../../../config/environment','../ami','../model/queueReport','../model/voiceQueueSummary','redis','localhost','socket.io-emitter','enqueue','tail','finally','queueReports','realtime','agents','channels','queueChannels','voiceQueues','campaigns','summary','variables','syncQueueSummary','queuesummarycomplete','syncQueueSummaryComplete','bind','queuemember','queuestatuscomplete','syncQueueStatusComplete','syncQueueCallerJoin','syncQueueCallerAbandon','queuecallerleave','syncQueueCallerLeave','agentcomplete','syncAgentComplete','agentconnect','syncAgentConnect','varset','syncHangup','syncFullyBooted','musiconholdstart','syncMusicOnHoldStart','musiconholdstop','syncMusicOnHoldStop','syncAttendedTransfer','blindtransfer','loopQueueShow','hasOwnProperty','isEmpty','originated','talking','pTalking','queueStatusComplete','unlockRR','prototype','clearZombieChannels','switch','Action','status','channel','catch','No\x20such\x20channel','error','[%s][voiceQueueReport][checkVariables]','[FullyBooted]\x20clear\x20realtime','clearQueueReport','emitVoiceQueueChannelRemove','clearqueuereport','emit','emitVoiceQueueChannelSave','debug',']\x20sending\x20voice_queue_channel:save\x20event:','inspect','voice:queue:%s','voice_queue_channel:save','voice_queue_presence:save','[%s][voiceQueueReport][',']\x20sending\x20voice_queue_channel:remove\x20event:','uniqueid','queuecallerexitreason','ATTENDEDTRANSFER','format','queue','voice_queue_channel:remove','voice_queue_presence:remove','inbound','[voiceQueueReport][queuesummary]\x20sending\x20voice_queue:save\x20event:','name','voice_queue:save','isNotNull','isUndefined','isRunning','then','actionid','createQueueSummaryReport','queues','summaryEvent','handleInboundQueueSummaryReport','assign','queuestatus','custom:queuesummary','statusRequests','completeEvent','syncQueueMember','push','[voiceQueueReport][queuesummary]\x20event:','info','[voiceQueueReport][queuesummary]\x20name:%s','[voiceQueueReport][queuesummary]','[voiceQueueReport][queuesummarycomplete]\x20event:','custom:queuesummarycomplete','[%s][voiceQueueReport][queuecallerjoin]','type','YYYY-MM-DD\x20HH:mm:ss','position','routealias','[voiceQueueReport][queuecallerjoin]\x20name:%s\x20type:%s','merge','pick','keys','queuecallerjoin','[%s][voiceQueueReport][queuecallerabandon]','last','queuecallercomplete','queuecallercompleteAt','holdtime','originalposition','queuecallerabandon','queuecallerabandonAt','ABANDONED','[%s][voiceQueueReport][queuecallerleave]','queuecallerleaveAt','connectedlinename','[voiceQueueReport][queuecallerleave]\x20name:%s\x20type:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','[%s][voiceQueueReport][agentconnect]','COMPLETEDBYAGENT','[%s][voiceQueueReport][agentcomplete]','assigned','lastAssignedTo','membername','queuecallerexitAt','transfer','COMPLETED','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETED','startsWith','toLowerCase','local/','linkedid','queuecallerjoinAt','add','seconds','FORWARDTRANSFER','FORWARD','transferexten','transferuniqueid','COMPLETEDBY','reason','toUpperCase','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:%s','syncVarSet','[%s][voiceQueueReport][varset]','addVariable','variable','value','CONTINUE','TIMEOUT','lastevent','timeout','queuecallerexit','custom:timeout','queueposition','EXITWITHKEY','rtpaudioqos','rtpaudioqosjitter','rtpaudioqosjitterbridged','rtpaudioqosloss','rtpaudioqoslossbridged','rtpaudioqosrtt','rtpaudioqosrttbridged','sipcallid','bridgepvtcallid','membercalls','memberdynamic','memberlastcall','memberpenalty','memberrealtime','isNil','handleHangup','unmanaged','length','sumDuration','total','answered','sumBillable','milliseconds','diff','[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerunmanaged\x20event:','custom:queuecallerunmanaged','abandoned','[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerabandon\x20event:','custom:queuecallerabandon','sumHoldTime','[%s][voiceQueueReport][hangup]\x20name:%s\x20type:%s\x20reason:%s','hangup','[%s][voiceQueueReport][hangup]\x20sending\x20voiceQueueReport\x20event:','custom:voiceQueueReport','cause','transfereeuniqueid','secondtransfererexten','transfertype','ATTENDED','secondtransfereruniqueid','[%s][voiceQueueReport][attendedTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s','transfertargetuniqueid','origtransfererexten','origtransfereruniqueid','transferid','syncBlindTransfer','[%s][voiceQueueReport][blindtransfer]','BLINDTRANSFER','BLIND','extension','[%s][voiceQueueReport][blindTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s','BlindTransfer','context','transfererchannel','[%s][voiceQueueReport][musiconholdstart]','mohstarttime','[%s][voiceQueueReport][musiconholdstop]','mohtime','[%s][voiceQueueReport][musiconholdstop]\x20mohtime:%s','syncNewExten','[%s][voiceQueueReport][newexten]\x20event:','application','set','applicationdata','appdata','split','exports','lodash','moment','util'];(function(_0x167d6c,_0x5a7809){var _0x246993=function(_0x71f067){while(--_0x71f067){_0x167d6c['push'](_0x167d6c['shift']());}};_0x246993(++_0x5a7809);}(_0xc1b7,0xee));var _0x7c1b=function(_0x5dee2a,_0x47d02a){_0x5dee2a=_0x5dee2a-0x0;var _0x31e98e=_0xc1b7[_0x5dee2a];return _0x31e98e;};'use strict';var _=require(_0x7c1b('0x0'));var moment=require(_0x7c1b('0x1'));var util=require(_0x7c1b('0x2'));var Redis=require(_0x7c1b('0x3'));var config=require(_0x7c1b('0x4'));var logger=require('../../../config/logger')('ami');var ami=require(_0x7c1b('0x5'));var QueueReport=require(_0x7c1b('0x6'));var VoiceQueueSummary=require(_0x7c1b('0x7'));config[_0x7c1b('0x8')]=_['defaults'](config[_0x7c1b('0x8')],{'host':_0x7c1b('0x9'),'port':0x18eb});var io=require(_0x7c1b('0xa'))(new Redis(config[_0x7c1b('0x8')]));var Sequence=function(){};Sequence['prototype'][_0x7c1b('0xb')]=function(_0x1e4a5a){this[_0x7c1b('0xc')]=this['tail']?this['tail'][_0x7c1b('0xd')](_0x1e4a5a):_0x1e4a5a();};function VoiceQueueReport(_0xc28eb8){this['sequence']=new Sequence();this[_0x7c1b('0xe')]={};this[_0x7c1b('0xf')]=_0xc28eb8;this[_0x7c1b('0x10')]=_0xc28eb8[_0x7c1b('0x10')];this[_0x7c1b('0x11')]=_0xc28eb8[_0x7c1b('0x12')];this[_0x7c1b('0x13')]=_0xc28eb8['voiceQueues'];this[_0x7c1b('0x14')]=_0xc28eb8[_0x7c1b('0x14')];this[_0x7c1b('0x15')]=initializeSummary();this[_0x7c1b('0x16')]={};ami['on']('queuesummary',this[_0x7c1b('0x17')]['bind'](this));ami['on'](_0x7c1b('0x18'),this[_0x7c1b('0x19')][_0x7c1b('0x1a')](this));ami['on'](_0x7c1b('0x1b'),this['syncQueueMember']['bind'](this));ami['on'](_0x7c1b('0x1c'),this[_0x7c1b('0x1d')]['bind'](this));ami['on']('queuecallerjoin',this[_0x7c1b('0x1e')][_0x7c1b('0x1a')](this));ami['on']('queuecallerabandon',this[_0x7c1b('0x1f')][_0x7c1b('0x1a')](this));ami['on'](_0x7c1b('0x20'),this[_0x7c1b('0x21')][_0x7c1b('0x1a')](this));ami['on'](_0x7c1b('0x22'),this[_0x7c1b('0x23')][_0x7c1b('0x1a')](this));ami['on'](_0x7c1b('0x24'),this[_0x7c1b('0x25')][_0x7c1b('0x1a')](this));ami['on'](_0x7c1b('0x26'),this['syncVarSet']['bind'](this));ami['on']('hangup',this[_0x7c1b('0x27')]['bind'](this));ami['on']('fullybooted',this[_0x7c1b('0x28')]['bind'](this));ami['on'](_0x7c1b('0x29'),this[_0x7c1b('0x2a')][_0x7c1b('0x1a')](this));ami['on'](_0x7c1b('0x2b'),this[_0x7c1b('0x2c')][_0x7c1b('0x1a')](this));ami['on']('attendedtransfer',this[_0x7c1b('0x2d')][_0x7c1b('0x1a')](this));ami['on'](_0x7c1b('0x2e'),this['syncBlindTransfer'][_0x7c1b('0x1a')](this));this['loopQueueSummary']();this[_0x7c1b('0x2f')]();}function clearChannels(_0x2de58b){if(!_['isEmpty'](_0x2de58b)){for(var _0x9fa513 in _0x2de58b){if(_0x2de58b[_0x7c1b('0x30')](_0x9fa513)){delete _0x2de58b[_0x9fa513];}}}}function clearCampaigns(_0x399981){if(!_[_0x7c1b('0x31')](_0x399981)){for(var _0x23f5c2 in _0x399981){if(_0x399981['hasOwnProperty'](_0x23f5c2)){_0x399981[_0x23f5c2][_0x7c1b('0x32')]=0x0;}}}}function clearVoiceQueues(_0x2e1e3c){if(!_[_0x7c1b('0x31')](_0x2e1e3c)){for(var _0x186be5 in _0x2e1e3c){if(_0x2e1e3c[_0x7c1b('0x30')](_0x186be5)){_0x2e1e3c[_0x186be5][_0x7c1b('0x32')]=0x0;_0x2e1e3c[_0x186be5][_0x7c1b('0x33')]=0x0;_0x2e1e3c[_0x186be5][_0x7c1b('0x34')]=0x0;_0x2e1e3c[_0x186be5]['waiting']=0x0;_0x2e1e3c[_0x186be5][_0x7c1b('0x35')]=!![];}}}}function clearAgentBooked(_0x3148a9){if(!_[_0x7c1b('0x31')](_0x3148a9)){for(var _0x1975bd in _0x3148a9){if(_0x3148a9[_0x7c1b('0x30')](_0x1975bd)){_0x3148a9[_0x1975bd][_0x7c1b('0x36')]=!![];}}}}function initializeSummary(){return{'id':null,'completeEvent':null,'isRunning':![],'queues':{},'queuestatus':{},'statusRequests':0x0};}VoiceQueueReport[_0x7c1b('0x37')][_0x7c1b('0x38')]=function(){var _0x1d5bc3=this;for(var _0x544920 in this[_0x7c1b('0x11')]){if(this[_0x7c1b('0x11')][_0x7c1b('0x30')](_0x544920)&&!this[_0x7c1b('0x11')][_0x544920][_0x7c1b('0x39')]){this['sequence'][_0x7c1b('0xb')](function(){if(!_['isNil'](_0x1d5bc3[_0x7c1b('0x11')][_0x544920])){return ami[_0x7c1b('0x3a')]({'action':_0x7c1b('0x3b'),'channel':_0x1d5bc3[_0x7c1b('0x11')][_0x544920][_0x7c1b('0x3c')]})[_0x7c1b('0x3d')](function(_0x232f81){if(_0x232f81['message']===_0x7c1b('0x3e')){setTimeout(function(){if(_0x1d5bc3['channels'][_0x544920]){delete _0x1d5bc3['channels'][_0x544920];logger[_0x7c1b('0x3f')]('[%s][voiceQueueReport][checkChannel]',_0x544920,util['inspect'](_0x232f81,{'showHidden':![],'depth':null}));}if(_0x1d5bc3['queueReports'][_0x544920]){delete _0x1d5bc3[_0x7c1b('0xe')][_0x544920];logger[_0x7c1b('0x3f')]('[%s][voiceQueueReport][checkQueueReport]',_0x544920,util['inspect'](_0x232f81,{'showHidden':![],'depth':null}));}if(_0x1d5bc3[_0x7c1b('0x16')][_0x544920]){delete _0x1d5bc3[_0x7c1b('0x16')][_0x544920];logger[_0x7c1b('0x3f')](_0x7c1b('0x40'),_0x544920,util['inspect'](_0x232f81,{'showHidden':![],'depth':null}));}},0x1f40);}});}});}}};VoiceQueueReport[_0x7c1b('0x37')][_0x7c1b('0x28')]=function(){logger[_0x7c1b('0x3f')](_0x7c1b('0x41'));clearChannels(this[_0x7c1b('0x11')]);this[_0x7c1b('0x42')](this[_0x7c1b('0xe')]);clearAgentBooked(this[_0x7c1b('0x10')]);clearVoiceQueues(this['voiceQueues']);clearCampaigns(this[_0x7c1b('0x14')]);this[_0x7c1b('0x15')]=initializeSummary();};VoiceQueueReport[_0x7c1b('0x37')][_0x7c1b('0x42')]=function(_0x4b898c){var _0x36f9c3=this;if(!_[_0x7c1b('0x31')](_0x4b898c)){for(var _0x493f17 in _0x4b898c){if(_0x4b898c[_0x7c1b('0x30')](_0x493f17)){_0x36f9c3[_0x7c1b('0x43')](_0x4b898c[_0x493f17],_0x7c1b('0x44'));delete _0x4b898c[_0x493f17];}}}};VoiceQueueReport[_0x7c1b('0x37')][_0x7c1b('0x45')]=function(_0x39f3e2,_0x19ce10,_0x5dd6e9){io['to'](_0x39f3e2)[_0x7c1b('0x45')](_0x19ce10,_0x5dd6e9);};VoiceQueueReport[_0x7c1b('0x37')][_0x7c1b('0x46')]=function(_0x23de06,_0x5a198e){logger[_0x7c1b('0x47')]('[%s][voiceQueueReport]['+_0x5a198e+_0x7c1b('0x48'),_0x23de06['uniqueid'],util[_0x7c1b('0x49')](_0x23de06,{'showHidden':![],'depth':null}));this[_0x7c1b('0x45')](util['format'](_0x7c1b('0x4a'),_0x23de06['queue']),_0x7c1b('0x4b'),_0x23de06);io[_0x7c1b('0x45')](_0x7c1b('0x4c'),_0x23de06);};VoiceQueueReport['prototype'][_0x7c1b('0x43')]=function(_0x495bab,_0x120a67){logger['debug'](_0x7c1b('0x4d')+_0x120a67+_0x7c1b('0x4e'),_0x495bab[_0x7c1b('0x4f')],util[_0x7c1b('0x49')](_0x495bab,{'showHidden':![],'depth':null}));if(_0x495bab[_0x7c1b('0x50')]===_0x7c1b('0x51')){return;}this[_0x7c1b('0x45')](util[_0x7c1b('0x52')]('voice:queue:%s',_0x495bab[_0x7c1b('0x53')]),_0x7c1b('0x54'),_0x495bab);io['emit'](_0x7c1b('0x55'),_0x495bab);};VoiceQueueReport[_0x7c1b('0x37')]['emitInboundVoiceQueueSummary']=function(_0x554218){if(_0x554218['type']===_0x7c1b('0x56')){logger[_0x7c1b('0x47')](_0x7c1b('0x57'),util['inspect'](_0x554218,{'showHidden':![],'depth':null}));this['emit'](util['format'](_0x7c1b('0x4a'),_0x554218[_0x7c1b('0x58')]),_0x7c1b('0x59'),_0x554218);}};VoiceQueueReport[_0x7c1b('0x37')][_0x7c1b('0x5a')]=function(_0x547bde){return _0x547bde!==null&&!_[_0x7c1b('0x5b')](_0x547bde);};VoiceQueueReport[_0x7c1b('0x37')]['loopQueueShow']=function(){var _0x2447bb=this;setInterval(function(){_0x2447bb[_0x7c1b('0x38')]();ami['Action']({'action':'queues'})[_0x7c1b('0x3d')](function(_0x24c696){logger[_0x7c1b('0x3f')]('[voiceQueueReport][queues]',util[_0x7c1b('0x49')](_0x24c696,{'showHidden':![],'depth':null}));});},0x2710);};VoiceQueueReport['prototype']['loopQueueSummary']=function(){var _0x396297=this;setInterval(function(){if(!_0x396297[_0x7c1b('0x15')][_0x7c1b('0x5c')]){return ami[_0x7c1b('0x3a')]({'action':'queuesummary'})[_0x7c1b('0x5d')](function(_0x204b82){_0x396297[_0x7c1b('0x15')]['id']=_0x204b82[_0x7c1b('0x5e')];_0x396297[_0x7c1b('0x15')][_0x7c1b('0x5c')]=!![];_0x396297[_0x7c1b('0x15')]['queuestatus'][_0x204b82['actionid']]={};})[_0x7c1b('0x3d')](function(_0x4ba455){logger[_0x7c1b('0x3f')]('[voiceQueueReport][queuesummary]',util[_0x7c1b('0x49')](_0x4ba455,{'showHidden':![],'depth':null}));});}},0x3e8);};VoiceQueueReport[_0x7c1b('0x37')][_0x7c1b('0x5f')]=function(_0x429813,_0x1c813e){var _0x77b844=this[_0x7c1b('0x15')][_0x7c1b('0x60')][_0x429813[_0x7c1b('0x58')]][_0x7c1b('0x61')];var _0x57dba3=new VoiceQueueSummary(_0x429813);return _0x57dba3['createReport'](_0x1c813e[_0x7c1b('0x10')],this[_0x7c1b('0x10')],_0x77b844,this[_0x7c1b('0xf')]['channels']);};VoiceQueueReport[_0x7c1b('0x37')][_0x7c1b('0x62')]=function(_0x436f8b,_0x1b5051){var _0x16fb5a=this[_0x7c1b('0x5f')](_0x436f8b,_0x1b5051);var _0x2c22ee=![];_0x2c22ee=_0x16fb5a['compareToInboundQueue'](_0x436f8b);if(_0x2c22ee){Object[_0x7c1b('0x63')](_0x436f8b,_0x16fb5a);this[_0x7c1b('0xf')][_0x7c1b('0x13')][_0x436f8b['name']]=_0x436f8b;this['emitInboundVoiceQueueSummary'](_0x16fb5a);}};VoiceQueueReport['prototype']['syncQueueStatusComplete']=function(_0x18e1fb){var _0x5708db=null;var _0x20a700=this[_0x7c1b('0x15')]['id'];if(this[_0x7c1b('0x15')]['queuestatus'][_0x20a700]){_0x5708db=this['summary'][_0x7c1b('0x64')][_0x20a700][_0x18e1fb['actionid']];}if(!_0x5708db){this[_0x7c1b('0x15')]=initializeSummary();return;}var _0x28bf51=this[_0x7c1b('0x13')][_0x5708db[_0x7c1b('0x53')]];if(_0x28bf51['type']===_0x7c1b('0x56')){this[_0x7c1b('0x62')](_0x28bf51,_0x5708db);}else if(_0x28bf51['type']==='outbound'){var _0x2462ff=this[_0x7c1b('0x5f')](_0x28bf51,_0x5708db);ami[_0x7c1b('0x45')](_0x7c1b('0x65'),_0x2462ff);}this[_0x7c1b('0x15')][_0x7c1b('0x66')]-=0x1;var _0x2458ac=this[_0x7c1b('0x15')][_0x7c1b('0x66')]>0x0?!![]:![];if(!_0x2458ac){return this[_0x7c1b('0x19')](this[_0x7c1b('0x15')][_0x7c1b('0x67')]);}};VoiceQueueReport[_0x7c1b('0x37')][_0x7c1b('0x68')]=function(_0x472626){var _0x10bb9a=this['summary']['id'];if(this[_0x7c1b('0x15')][_0x7c1b('0x64')][_0x10bb9a]&&this[_0x7c1b('0x15')][_0x7c1b('0x64')][_0x10bb9a][_0x472626[_0x7c1b('0x5e')]]){this[_0x7c1b('0x15')]['queuestatus'][_0x10bb9a][_0x472626[_0x7c1b('0x5e')]]['agents'][_0x7c1b('0x69')](_0x472626);}};VoiceQueueReport['prototype'][_0x7c1b('0x17')]=function(_0x479868){var _0x8ad53b=this;try{if(this[_0x7c1b('0x5a')](_0x479868)&&this[_0x7c1b('0x5a')](_0x479868[_0x7c1b('0x53')])){logger[_0x7c1b('0x47')](_0x7c1b('0x6a'),util['inspect'](_0x479868,{'showHidden':![],'depth':null}));var _0x1332cf=this[_0x7c1b('0x13')][_0x479868['queue']];if(_0x1332cf){logger[_0x7c1b('0x6b')](_0x7c1b('0x6c'),_0x1332cf[_0x7c1b('0x58')]);this[_0x7c1b('0x15')][_0x7c1b('0x60')][_0x1332cf['name']]={'summaryEvent':_0x479868};this[_0x7c1b('0x15')][_0x7c1b('0x66')]+=0x1;return ami['Action']({'action':'queuestatus','queue':_0x1332cf['name']})[_0x7c1b('0x5d')](function(_0x5c2c53){if(!_0x8ad53b[_0x7c1b('0x15')][_0x7c1b('0x64')][_0x479868[_0x7c1b('0x5e')]]){_0x8ad53b['summary'][_0x7c1b('0x64')][_0x479868[_0x7c1b('0x5e')]]={};}_0x8ad53b[_0x7c1b('0x15')][_0x7c1b('0x64')][_0x479868[_0x7c1b('0x5e')]][_0x5c2c53[_0x7c1b('0x5e')]]={'queue':_0x1332cf['name'],'agents':[]};})['catch'](function(_0x1b5326){throw _0x1b5326;});}}}catch(_0x5b8a6f){logger[_0x7c1b('0x3f')](_0x7c1b('0x6d'),util[_0x7c1b('0x49')](_0x5b8a6f,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x7c1b('0x37')][_0x7c1b('0x19')]=function(_0x15a860){if(this[_0x7c1b('0x15')][_0x7c1b('0x66')]>0x0){this[_0x7c1b('0x15')][_0x7c1b('0x67')]=_0x15a860;return;}logger[_0x7c1b('0x47')](_0x7c1b('0x6e'),util[_0x7c1b('0x49')](_0x15a860,{'showHidden':![],'depth':null}));this[_0x7c1b('0x15')]=initializeSummary();ami[_0x7c1b('0x45')](_0x7c1b('0x6f'),{});};VoiceQueueReport[_0x7c1b('0x37')][_0x7c1b('0x1e')]=function(_0x493aa3){try{if(this[_0x7c1b('0x5a')](_0x493aa3)){logger[_0x7c1b('0x47')](_0x7c1b('0x70'),_0x493aa3['uniqueid'],util[_0x7c1b('0x49')](_0x493aa3,{'showHidden':![],'depth':null}));if(_[_0x7c1b('0x5b')](this[_0x7c1b('0xe')][_0x493aa3['uniqueid']])){this[_0x7c1b('0xe')][_0x493aa3[_0x7c1b('0x4f')]]=[];}if(_['isUndefined'](this[_0x7c1b('0x11')][_0x493aa3[_0x7c1b('0x4f')]])){this[_0x7c1b('0x11')][_0x493aa3[_0x7c1b('0x4f')]]={};}var _0x4694bc=new QueueReport();_0x4694bc[_0x7c1b('0x53')]=_0x493aa3[_0x7c1b('0x53')];_0x4694bc[_0x7c1b('0x71')]=this[_0x7c1b('0x13')][_0x4694bc[_0x7c1b('0x53')]]&&this[_0x7c1b('0x13')][_0x4694bc['queue']][_0x7c1b('0x71')]?this['voiceQueues'][_0x4694bc[_0x7c1b('0x53')]][_0x7c1b('0x71')]||_0x7c1b('0x56'):_0x7c1b('0x56');_0x4694bc['queuecallerjoinAt']=moment()[_0x7c1b('0x52')](_0x7c1b('0x72'));_0x4694bc[_0x7c1b('0x73')]=_0x493aa3[_0x7c1b('0x73')];_0x4694bc['count']=_0x493aa3['count'];_0x4694bc[_0x7c1b('0x4f')]=_0x493aa3[_0x7c1b('0x4f')];_0x4694bc[_0x7c1b('0x74')]=this['channels'][_0x493aa3[_0x7c1b('0x4f')]][_0x7c1b('0x74')];logger['info'](_0x7c1b('0x75'),_0x4694bc['queue'],_0x4694bc[_0x7c1b('0x71')]);_[_0x7c1b('0x76')](_0x4694bc,_[_0x7c1b('0x77')](_0x493aa3,_[_0x7c1b('0x78')](_0x4694bc)));this[_0x7c1b('0xe')][_0x493aa3['uniqueid']][_0x7c1b('0x69')](_0x4694bc);this[_0x7c1b('0x11')][_0x493aa3[_0x7c1b('0x4f')]]=_0x4694bc;this[_0x7c1b('0x46')](_0x4694bc,_0x7c1b('0x79'));}}catch(_0x5c4e64){logger['error']('[%s][voiceQueueReport][queuecallerjoin]',_0x493aa3[_0x7c1b('0x4f')],util[_0x7c1b('0x49')](_0x5c4e64,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x7c1b('0x37')][_0x7c1b('0x1f')]=function(_0x29915e){try{if(this[_0x7c1b('0x5a')](_0x29915e)){logger['debug'](_0x7c1b('0x7a'),_0x29915e['uniqueid'],util[_0x7c1b('0x49')](_0x29915e,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x29915e[_0x7c1b('0x4f')]]){var _0x226a2f=_[_0x7c1b('0x7b')](this[_0x7c1b('0xe')][_0x29915e[_0x7c1b('0x4f')]]);_0x226a2f[_0x7c1b('0x7c')]=![];_0x226a2f[_0x7c1b('0x7d')]=null;_0x226a2f[_0x7c1b('0x7e')]=_0x29915e['holdtime'];_0x226a2f[_0x7c1b('0x7f')]=_0x29915e['originalposition'];_0x226a2f[_0x7c1b('0x80')]=!![];_0x226a2f[_0x7c1b('0x81')]=moment()[_0x7c1b('0x52')](_0x7c1b('0x72'));_0x226a2f[_0x7c1b('0x50')]=_0x7c1b('0x82');_0x226a2f['lastAssignedTo']=null;logger[_0x7c1b('0x6b')]('[voiceQueueReport][queuecallerabandon]\x20name:%s\x20type:%s',_0x226a2f['queue'],_0x226a2f['type']);this[_0x7c1b('0x11')][_0x29915e[_0x7c1b('0x4f')]]=_0x226a2f;this[_0x7c1b('0x43')](_0x226a2f,'queuecallerabandon');}}}catch(_0x194ecd){logger[_0x7c1b('0x3f')](_0x7c1b('0x7a'),_0x29915e[_0x7c1b('0x4f')],util['inspect'](_0x194ecd,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x7c1b('0x37')][_0x7c1b('0x21')]=function(_0x1e1e9a){try{if(this['isNotNull'](_0x1e1e9a)){logger[_0x7c1b('0x47')](_0x7c1b('0x83'),_0x1e1e9a[_0x7c1b('0x4f')],util[_0x7c1b('0x49')](_0x1e1e9a,{'showHidden':![],'depth':null}));if(this[_0x7c1b('0xe')][_0x1e1e9a[_0x7c1b('0x4f')]]){var _0x183d1e=_['last'](this['queueReports'][_0x1e1e9a[_0x7c1b('0x4f')]]);_0x183d1e[_0x7c1b('0x84')]=moment()[_0x7c1b('0x52')]('YYYY-MM-DD\x20HH:mm:ss');_0x183d1e['connectedlinenum']=_0x1e1e9a['connectedlinenum'];_0x183d1e['connectedlinename']=_0x1e1e9a[_0x7c1b('0x85')];logger[_0x7c1b('0x6b')](_0x7c1b('0x86'),_0x183d1e[_0x7c1b('0x53')],_0x183d1e[_0x7c1b('0x71')],_0x1e1e9a[_0x7c1b('0x87')],_0x1e1e9a[_0x7c1b('0x85')]);this[_0x7c1b('0x11')][_0x1e1e9a[_0x7c1b('0x4f')]]=_0x183d1e;this[_0x7c1b('0x46')](_0x183d1e,_0x7c1b('0x20'));}}}catch(_0x49f2a3){logger[_0x7c1b('0x3f')]('[%s][voiceQueueReport][queuecallerleave]',_0x1e1e9a[_0x7c1b('0x4f')],util[_0x7c1b('0x49')](_0x49f2a3,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x7c1b('0x37')][_0x7c1b('0x25')]=function(_0x400139){try{if(this[_0x7c1b('0x5a')](_0x400139)){logger[_0x7c1b('0x47')](_0x7c1b('0x88'),_0x400139[_0x7c1b('0x4f')],util[_0x7c1b('0x49')](_0x400139,{'showHidden':![],'depth':null}));if(this[_0x7c1b('0xe')][_0x400139['uniqueid']]){var _0x3bf00d=_[_0x7c1b('0x7b')](this[_0x7c1b('0xe')][_0x400139[_0x7c1b('0x4f')]]);_0x3bf00d[_0x7c1b('0x7c')]=!![];_0x3bf00d[_0x7c1b('0x50')]=_0x7c1b('0x89');logger[_0x7c1b('0x6b')]('[voiceQueueReport][agentconnect]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETEDBYAGENT',_0x3bf00d[_0x7c1b('0x53')],_0x3bf00d[_0x7c1b('0x71')]);}}}catch(_0x109eab){logger['error'](_0x7c1b('0x88'),_0x400139[_0x7c1b('0x4f')],util['inspect'](_0x109eab,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x7c1b('0x37')]['syncAgentComplete']=function(_0x342121){try{if(this[_0x7c1b('0x5a')](_0x342121)){logger[_0x7c1b('0x47')](_0x7c1b('0x8a'),_0x342121[_0x7c1b('0x4f')],util[_0x7c1b('0x49')](_0x342121,{'showHidden':![],'depth':null}));if(this[_0x7c1b('0xe')][_0x342121[_0x7c1b('0x4f')]]){var _0x3cee73=_[_0x7c1b('0x7b')](this[_0x7c1b('0xe')][_0x342121[_0x7c1b('0x4f')]]);_0x3cee73['queuecallerabandon']=![];_0x3cee73[_0x7c1b('0x81')]=null;_0x3cee73[_0x7c1b('0x8b')]=!![];_0x3cee73[_0x7c1b('0x8c')]=_0x342121[_0x7c1b('0x8d')];_0x3cee73[_0x7c1b('0x7e')]=_0x342121[_0x7c1b('0x7e')];_0x3cee73[_0x7c1b('0x7c')]=!![];_0x3cee73['queuecallerexit']=![];_0x3cee73[_0x7c1b('0x8e')]=null;if(!_0x3cee73[_0x7c1b('0x8f')]){if(_0x342121['reason']==_0x7c1b('0x8f')){_0x3cee73['queuecallerexitreason']=_0x7c1b('0x90');logger[_0x7c1b('0x6b')](_0x7c1b('0x91'),_0x3cee73[_0x7c1b('0x53')],_0x3cee73['type']);}else{if(_[_0x7c1b('0x92')](_0x342121[_0x7c1b('0x3c')][_0x7c1b('0x93')](),_0x7c1b('0x94'))){if(this['queueReports'][_0x342121[_0x7c1b('0x95')]]){var _0x7f1ae0=_[_0x7c1b('0x7b')](this[_0x7c1b('0xe')][_0x342121[_0x7c1b('0x95')]]);_0x7f1ae0[_0x7c1b('0x7c')]=![];_0x7f1ae0['queuecallerexit']=!![];_0x7f1ae0['queuecallerexitAt']=moment(_0x3cee73[_0x7c1b('0x96')])[_0x7c1b('0x97')](_0x342121[_0x7c1b('0x7e')],_0x7c1b('0x98'))[_0x7c1b('0x52')](_0x7c1b('0x72'));_0x7f1ae0[_0x7c1b('0x50')]=_0x7c1b('0x99');_0x7f1ae0['transfer']=!![];_0x7f1ae0['transfertype']=_0x7c1b('0x9a');_0x7f1ae0[_0x7c1b('0x9b')]=_0x342121['destexten'];_0x7f1ae0[_0x7c1b('0x9c')]=_0x342121['uniqueid'];logger['info']('[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:FORWARDTRANSFER',_0x7f1ae0[_0x7c1b('0x53')],_0x7f1ae0[_0x7c1b('0x71')]);var _0x5a5f6b=this[_0x7c1b('0xe')][_0x342121[_0x7c1b('0x95')]];this['queueReports'][_0x342121[_0x7c1b('0x95')]]=this['queueReports'][_0x342121[_0x7c1b('0x4f')]];this[_0x7c1b('0xe')][_0x342121['uniqueid']]=_0x5a5f6b;}}else{_0x3cee73[_0x7c1b('0x50')]=_0x7c1b('0x9d')+_0x342121[_0x7c1b('0x9e')][_0x7c1b('0x9f')]();logger['info'](_0x7c1b('0xa0'),_0x3cee73['queue'],_0x3cee73[_0x7c1b('0x71')],_0x3cee73[_0x7c1b('0x50')]);}}}this[_0x7c1b('0x11')][_0x342121['uniqueid']]=_0x3cee73;}}}catch(_0x43c68c){logger[_0x7c1b('0x3f')](_0x7c1b('0x8a'),_0x342121['uniqueid'],util[_0x7c1b('0x49')](_0x43c68c,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0x7c1b('0xa1')]=function(_0x219f6e){try{if(this[_0x7c1b('0x5a')](_0x219f6e)){logger[_0x7c1b('0x47')](_0x7c1b('0xa2'),_0x219f6e[_0x7c1b('0x4f')],util[_0x7c1b('0x49')](_0x219f6e,{'showHidden':![],'depth':null}));this[_0x7c1b('0xa3')](_0x219f6e[_0x7c1b('0x4f')],_[_0x7c1b('0x78')](_0x219f6e['variable'])[0x0],_0x219f6e['value']);if(this[_0x7c1b('0xe')][_0x219f6e[_0x7c1b('0x4f')]]){var _0x2a6d8a=_[_0x7c1b('0x7b')](this[_0x7c1b('0xe')][_0x219f6e[_0x7c1b('0x4f')]]);if(_0x2a6d8a){if(this['isNotNull'](_0x219f6e[_0x7c1b('0xa4')])&&this[_0x7c1b('0x5a')](_0x219f6e[_0x7c1b('0xa4')][_0x7c1b('0x64')])){switch(_0x219f6e[_0x7c1b('0xa5')]){case _0x7c1b('0xa6'):_0x2a6d8a['queuecallerexit']=![];_0x2a6d8a[_0x7c1b('0x8e')]=null;break;case _0x7c1b('0xa7'):_0x2a6d8a[_0x7c1b('0xa8')]=_0x7c1b('0xa9');_0x2a6d8a[_0x7c1b('0xaa')]=!![];_0x2a6d8a['queuecallerexitAt']=moment()[_0x7c1b('0x52')](_0x7c1b('0x72'));_0x2a6d8a[_0x7c1b('0x84')]=moment()[_0x7c1b('0x52')](_0x7c1b('0x72'));logger[_0x7c1b('0x47')]('[%s][voiceQueueReport][varset]\x20sending\x20timeout\x20event:',_0x219f6e[_0x7c1b('0x4f')],util['inspect'](_0x2a6d8a,{'showHidden':![],'depth':null}));ami['emit'](_0x7c1b('0xab'),_0x2a6d8a);break;default:_0x2a6d8a[_0x7c1b('0xaa')]=!![];_0x2a6d8a[_0x7c1b('0x8e')]=moment()[_0x7c1b('0x52')](_0x7c1b('0x72'));_0x2a6d8a[_0x7c1b('0x84')]=moment()['format'](_0x7c1b('0x72'));}_0x2a6d8a[_0x7c1b('0x80')]=![];_0x2a6d8a[_0x7c1b('0x81')]=null;_0x2a6d8a[_0x7c1b('0x50')]=_0x219f6e[_0x7c1b('0xa5')];this[_0x7c1b('0x11')][_0x219f6e[_0x7c1b('0x4f')]]=_0x2a6d8a;this[_0x7c1b('0x43')](_0x2a6d8a,_0x7c1b('0x26'));}else if(this[_0x7c1b('0x5a')](_0x219f6e['variable'])&&this[_0x7c1b('0x5a')](_0x219f6e[_0x7c1b('0xa4')][_0x7c1b('0xac')])){if(!_0x2a6d8a['queuecallerabandon']){_0x2a6d8a[_0x7c1b('0xaa')]=!![];_0x2a6d8a[_0x7c1b('0x8e')]=moment()['format'](_0x7c1b('0x72'));_0x2a6d8a['queuecallerexitreason']=_0x7c1b('0xad');_0x2a6d8a[_0x7c1b('0x84')]=moment()[_0x7c1b('0x52')]('YYYY-MM-DD\x20HH:mm:ss');this[_0x7c1b('0x11')][_0x219f6e[_0x7c1b('0x4f')]]=_0x2a6d8a;}}logger[_0x7c1b('0x6b')]('[%s][voiceQueueReport][varset]\x20name:%s\x20type:%s\x20variable:%s\x20value:%s',_0x219f6e[_0x7c1b('0x4f')],_0x2a6d8a[_0x7c1b('0x53')],_0x2a6d8a[_0x7c1b('0x71')],_[_0x7c1b('0x78')](_0x219f6e['variable'])[0x0],_0x219f6e[_0x7c1b('0xa5')]);_0x2a6d8a[_0x7c1b('0x16')]=this[_0x7c1b('0x16')][_0x219f6e[_0x7c1b('0x4f')]];}}}}catch(_0x89af7b){logger['error']('[%s][voiceQueueReport][varset]',_0x219f6e[_0x7c1b('0x4f')],util[_0x7c1b('0x49')](_0x89af7b,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0x7c1b('0xa3')]=function(_0x1abf62,_0x4e9e54,_0x3c5882){var _0x2b1855=[_0x7c1b('0xae'),'rtpaudioqosbridged',_0x7c1b('0xaf'),_0x7c1b('0xb0'),_0x7c1b('0xb1'),_0x7c1b('0xb2'),_0x7c1b('0xb3'),_0x7c1b('0xb4'),_0x7c1b('0xb5'),'sipuri','bridgepeer',_0x7c1b('0xb6'),_0x7c1b('0xb7'),_0x7c1b('0xb8'),'memberinterface',_0x7c1b('0xb9'),_0x7c1b('0x8d'),_0x7c1b('0xba'),_0x7c1b('0xbb')];if(!_[_0x7c1b('0xbc')](_0x4e9e54)&&!_['includes'](_0x2b1855,_0x4e9e54)){if(_['isUndefined'](this[_0x7c1b('0x16')][_0x1abf62])){this[_0x7c1b('0x16')][_0x1abf62]={};}this[_0x7c1b('0x16')][_0x1abf62][_0x4e9e54]=_0x3c5882;}};VoiceQueueReport[_0x7c1b('0x37')][_0x7c1b('0xbd')]=function(_0x1ef0c5,_0x3fe49d,_0xb09102){var _0x3c9f19={};for(var _0x5e1273=0x0;_0x5e1273<this[_0x7c1b('0xe')][_0x1ef0c5]['length'];_0x5e1273+=0x1){_0x3c9f19=this[_0x7c1b('0xe')][_0x1ef0c5][_0x5e1273];if(this[_0x7c1b('0x13')][_0x3c9f19[_0x7c1b('0x53')]]){if(_0x3c9f19[_0x7c1b('0xaa')]&&_0x3c9f19[_0x7c1b('0x8f')]!=!![]){this[_0x7c1b('0x13')][_0x3c9f19['queue']][_0x7c1b('0xbe')]+=0x1;}if(_0x3c9f19[_0x7c1b('0x80')]){this['voiceQueues'][_0x3c9f19[_0x7c1b('0x53')]]['abandoned']+=0x1;}this[_0x7c1b('0x13')][_0x3c9f19[_0x7c1b('0x53')]]['sumHoldTime']+=moment(_0x3c9f19[_0x7c1b('0x84')])['diff'](_0x3c9f19[_0x7c1b('0x96')],_0x7c1b('0x98'))||0x0;if(_0x5e1273===this['queueReports'][_0x1ef0c5][_0x7c1b('0xbf')]-0x1){this['voiceQueues'][_0x3c9f19['queue']][_0x7c1b('0xc0')]+=moment()['milliseconds'](0x0)['diff'](_0x3c9f19['queuecallerjoinAt'],_0x7c1b('0x98'));this[_0x7c1b('0x13')][_0x3c9f19['queue']][_0x7c1b('0xc1')]+=0x1;if(_0x3c9f19['queuecallercomplete']){this[_0x7c1b('0x13')][_0x3c9f19['queue']][_0x7c1b('0xc2')]+=0x1;this[_0x7c1b('0x13')][_0x3c9f19[_0x7c1b('0x53')]][_0x7c1b('0xc3')]+=moment()[_0x7c1b('0xc4')](0x0)[_0x7c1b('0xc5')](_0x3c9f19[_0x7c1b('0x84')],'seconds');_0x3c9f19[_0x7c1b('0x7d')]=moment()[_0x7c1b('0x52')](_0x7c1b('0x72'));_0x3c9f19[_0x7c1b('0xaa')]=![];_0x3c9f19['queuecallerexitAt']=null;}if(_0x3c9f19[_0x7c1b('0xaa')]&&_0x3c9f19[_0x7c1b('0x8f')]!=!![]){_0x3c9f19[_0x7c1b('0xa8')]=_0x7c1b('0xbe');logger['debug'](_0x7c1b('0xc6'),_0x1ef0c5,util[_0x7c1b('0x49')](_0x3c9f19,{'showHidden':![],'depth':null}));ami['emit'](_0x7c1b('0xc7'),_0x3c9f19);}if(_0x3c9f19[_0x7c1b('0x80')]){_0x3c9f19[_0x7c1b('0xa8')]=_0x7c1b('0xc8');logger[_0x7c1b('0x47')](_0x7c1b('0xc9'),_0x1ef0c5,util[_0x7c1b('0x49')](_0x3c9f19,{'showHidden':![],'depth':null}));ami['emit'](_0x7c1b('0xca'),_0x3c9f19);}}else{this['voiceQueues'][_0x3c9f19['queue']][_0x7c1b('0xc0')]+=this['voiceQueues'][_0x3c9f19[_0x7c1b('0x53')]][_0x7c1b('0xcb')];}logger['info'](_0x7c1b('0xcc'),_0x1ef0c5,_0x3c9f19[_0x7c1b('0x53')],_0x3c9f19[_0x7c1b('0x71')],_0x3fe49d);if(_0xb09102&&_0x3c9f19[_0x7c1b('0x50')]===_0x7c1b('0x51')){_0x3c9f19[_0x7c1b('0x50')]='COMPLETEDBYAGENT';}this[_0x7c1b('0x11')][_0x1ef0c5]=_0x3c9f19;if(_0x3c9f19[_0x7c1b('0x84')]){this[_0x7c1b('0x43')](_0x3c9f19,_0x7c1b('0xcd'));}}}logger[_0x7c1b('0x47')](_0x7c1b('0xce'),_0x1ef0c5,util[_0x7c1b('0x49')](this[_0x7c1b('0xe')][_0x1ef0c5],{'showHidden':![],'depth':null}));ami[_0x7c1b('0x45')](_0x7c1b('0xcf'),this[_0x7c1b('0xe')][_0x1ef0c5]);if(_0x3c9f19[_0x7c1b('0x50')]===_0x7c1b('0x51')||_0x3c9f19[_0x7c1b('0x84')]===null){return;}if(_0x3c9f19[_0x7c1b('0xaa')]||_0x3c9f19[_0x7c1b('0x80')]||_0x3c9f19['queuecallercomplete']){delete this[_0x7c1b('0xe')][_0x1ef0c5];delete this['channels'][_0x1ef0c5];if(this['variables'][_0x1ef0c5]){delete this[_0x7c1b('0x16')][_0x1ef0c5];}}};VoiceQueueReport[_0x7c1b('0x37')][_0x7c1b('0x27')]=function(_0x513cd8){try{if(this[_0x7c1b('0x5a')](_0x513cd8)){logger['debug']('[%s][voiceQueueReport][hangup]',_0x513cd8[_0x7c1b('0x4f')],util['inspect'](_0x513cd8,{'showHidden':![],'depth':null}));if(this[_0x7c1b('0xe')][_0x513cd8[_0x7c1b('0x4f')]]){return this['handleHangup'](_0x513cd8[_0x7c1b('0x4f')],_0x513cd8['cause-txt'],![]);}if(this['queueReports'][_0x513cd8[_0x7c1b('0x95')]]){if(_0x513cd8[_0x7c1b('0xd0')]==='21'){return;}return this[_0x7c1b('0xbd')](_0x513cd8[_0x7c1b('0x95')],_0x513cd8['cause-txt'],!![]);}var _0x36c32c=Object[_0x7c1b('0x78')](this[_0x7c1b('0xe')]);for(var _0x54661b=0x0;_0x54661b<_0x36c32c[_0x7c1b('0xbf')];_0x54661b++){var _0x1e26d3=_[_0x7c1b('0x7b')](this[_0x7c1b('0xe')][_0x36c32c[_0x54661b]]);if(_0x1e26d3&&_0x1e26d3['transferid']===_0x513cd8[_0x7c1b('0x4f')]){return this[_0x7c1b('0xbd')](_0x1e26d3['uniqueid'],_0x513cd8['cause-txt'],!![]);}}}}catch(_0x39acaf){logger['error']('[%s][voiceQueueReport][hangup]',_0x513cd8[_0x7c1b('0x4f')],util[_0x7c1b('0x49')](_0x39acaf,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0x7c1b('0x2d')]=function(_0x116bdc){try{if(this['isNotNull'](_0x116bdc)){logger[_0x7c1b('0x47')]('[%s][voiceQueueReport][attendedtransfer]',_0x116bdc['uniqueid'],util['inspect'](_0x116bdc,{'showHidden':![],'depth':null}));var _0x381f53;var _0x247886;var _0x12a120;if(this[_0x7c1b('0xe')][_0x116bdc['transfereeuniqueid']]){_0x381f53=_[_0x7c1b('0x7b')](this[_0x7c1b('0xe')][_0x116bdc[_0x7c1b('0xd1')]]);_0x381f53['transferexten']=_0x116bdc[_0x7c1b('0xd2')];_0x381f53[_0x7c1b('0x9c')]=_0x116bdc['secondtransfereruniqueid'];_0x381f53[_0x7c1b('0x50')]=_0x7c1b('0x51');_0x381f53[_0x7c1b('0x8f')]=!![];_0x381f53[_0x7c1b('0xd3')]=_0x7c1b('0xd4');if(this[_0x7c1b('0xe')][_0x116bdc[_0x7c1b('0xd5')]]){_0x12a120=this['queueReports'][_0x116bdc[_0x7c1b('0xd5')]];this[_0x7c1b('0xe')][_0x116bdc[_0x7c1b('0xd5')]]=this[_0x7c1b('0xe')][_0x116bdc[_0x7c1b('0xd1')]];this[_0x7c1b('0xe')][_0x116bdc['transfereeuniqueid']]=_0x12a120;_0x247886=_[_0x7c1b('0x7b')](this['queueReports'][_0x116bdc['transfereeuniqueid']]);_0x247886[_0x7c1b('0x39')]=!![];}logger[_0x7c1b('0x6b')](_0x7c1b('0xd6'),_0x116bdc[_0x7c1b('0x4f')],_0x381f53['queue'],_0x381f53['type'],_0x381f53[_0x7c1b('0x9b')],_0x381f53['transferuniqueid']);}else if(this[_0x7c1b('0xe')][_0x116bdc[_0x7c1b('0xd7')]]){_0x381f53=_['last'](this['queueReports'][_0x116bdc[_0x7c1b('0xd7')]]);_0x381f53[_0x7c1b('0x9b')]=_0x116bdc[_0x7c1b('0xd8')];_0x381f53[_0x7c1b('0x9c')]=_0x116bdc[_0x7c1b('0xd9')];_0x381f53['queuecallerexitreason']=_0x7c1b('0x51');_0x381f53[_0x7c1b('0x8f')]=!![];_0x381f53['transfertype']='ATTENDED';if(this[_0x7c1b('0xe')][_0x116bdc[_0x7c1b('0xd9')]]){_0x12a120=this['queueReports'][_0x116bdc[_0x7c1b('0xd9')]];this[_0x7c1b('0xe')][_0x116bdc[_0x7c1b('0xd9')]]=this[_0x7c1b('0xe')][_0x116bdc[_0x7c1b('0xd7')]];this['queueReports'][_0x116bdc[_0x7c1b('0xd7')]]=_0x12a120;_0x247886=_[_0x7c1b('0x7b')](this[_0x7c1b('0xe')][_0x116bdc[_0x7c1b('0xd7')]]);_0x247886[_0x7c1b('0x39')]=!![];}logger['info'](_0x7c1b('0xd6'),_0x116bdc[_0x7c1b('0x4f')],_0x381f53[_0x7c1b('0x53')],_0x381f53['type'],_0x381f53[_0x7c1b('0x9b')],_0x381f53['transferuniqueid']);}else if(this[_0x7c1b('0xe')][_0x116bdc[_0x7c1b('0xd9')]]){_0x381f53=_[_0x7c1b('0x7b')](this['queueReports'][_0x116bdc[_0x7c1b('0xd9')]]);_0x381f53[_0x7c1b('0x9b')]=_0x116bdc[_0x7c1b('0xd8')];_0x381f53[_0x7c1b('0x9c')]=_0x116bdc['origtransfereruniqueid'];_0x381f53[_0x7c1b('0x50')]=_0x7c1b('0x51');_0x381f53[_0x7c1b('0x8f')]=!![];_0x381f53[_0x7c1b('0xd3')]=_0x7c1b('0xd4');_0x381f53[_0x7c1b('0x39')]=!![];_0x381f53[_0x7c1b('0xda')]=_0x116bdc[_0x7c1b('0xd1')];}else if(this[_0x7c1b('0xe')][_0x116bdc[_0x7c1b('0xd5')]]){_0x381f53=_[_0x7c1b('0x7b')](this['queueReports'][_0x116bdc['secondtransfereruniqueid']]);_0x381f53[_0x7c1b('0x9b')]=_0x116bdc[_0x7c1b('0xd2')];_0x381f53[_0x7c1b('0x9c')]=_0x116bdc[_0x7c1b('0xd5')];_0x381f53[_0x7c1b('0x50')]=_0x7c1b('0x51');_0x381f53[_0x7c1b('0x8f')]=!![];_0x381f53[_0x7c1b('0xd3')]=_0x7c1b('0xd4');_0x381f53['switch']=!![];_0x381f53['transferid']=_0x116bdc[_0x7c1b('0xd7')];}}}catch(_0xce7eae){logger['error']('[%s][voiceQueueReport][attendedtransfer]',_0x116bdc[_0x7c1b('0x4f')],util['inspect'](_0xce7eae,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x7c1b('0x37')][_0x7c1b('0xdb')]=function(_0x4ff63d){try{if(this['isNotNull'](_0x4ff63d)){logger[_0x7c1b('0x47')](_0x7c1b('0xdc'),_0x4ff63d['uniqueid'],util[_0x7c1b('0x49')](_0x4ff63d,{'showHidden':![],'depth':null}));if(this[_0x7c1b('0xe')][_0x4ff63d[_0x7c1b('0xd1')]]){var _0x3abd5d=_[_0x7c1b('0x7b')](this[_0x7c1b('0xe')][_0x4ff63d[_0x7c1b('0xd1')]]);_0x3abd5d[_0x7c1b('0x50')]=_0x7c1b('0xdd');_0x3abd5d[_0x7c1b('0x8f')]=!![];_0x3abd5d[_0x7c1b('0xd3')]=_0x7c1b('0xde');_0x3abd5d[_0x7c1b('0x9b')]=_0x4ff63d[_0x7c1b('0xdf')];_0x3abd5d[_0x7c1b('0x9c')]=_0x4ff63d[_0x7c1b('0xd1')];logger[_0x7c1b('0x6b')](_0x7c1b('0xe0'),_0x4ff63d['uniqueid'],_0x3abd5d[_0x7c1b('0x53')],_0x3abd5d['type'],_0x3abd5d[_0x7c1b('0x9b')],_0x3abd5d[_0x7c1b('0x9c')]);this[_0x7c1b('0x27')]({'event':_0x7c1b('0xe1'),'uniqueid':_0x4ff63d[_0x7c1b('0xd1')],'context':_0x4ff63d[_0x7c1b('0xe2')],'channel':_0x4ff63d[_0x7c1b('0xe3')]});}}}catch(_0x35d714){logger[_0x7c1b('0x3f')](_0x7c1b('0xdc'),_0x4ff63d['uniqueid'],util['inspect'](_0x35d714,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x7c1b('0x37')][_0x7c1b('0x2a')]=function(_0x209929){try{if(this['isNotNull'](_0x209929)){logger[_0x7c1b('0x47')](_0x7c1b('0xe4'),_0x209929[_0x7c1b('0x4f')],util[_0x7c1b('0x49')](_0x209929,{'showHidden':![],'depth':null}));if(this[_0x7c1b('0xe')][_0x209929[_0x7c1b('0x4f')]]){var _0xc37b3=_[_0x7c1b('0x7b')](this[_0x7c1b('0xe')][_0x209929[_0x7c1b('0x4f')]]);if(!_['isNil'](_0xc37b3[_0x7c1b('0x84')])){_0xc37b3[_0x7c1b('0xe5')]=moment()[_0x7c1b('0x52')]('YYYY-MM-DD\x20HH:mm:ss');logger[_0x7c1b('0x6b')]('[%s][voiceQueueReport][musiconholdstart]\x20mohstarttime:%s',_0x209929[_0x7c1b('0x4f')],_0xc37b3[_0x7c1b('0xe5')]);}}}}catch(_0x18630c){logger['error']('[%s][voiceQueueReport][musiconholdstart]',_0x209929[_0x7c1b('0x4f')],util[_0x7c1b('0x49')](_0x18630c,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x7c1b('0x37')]['syncMusicOnHoldStop']=function(_0x29e15e){try{if(this[_0x7c1b('0x5a')](_0x29e15e)){logger[_0x7c1b('0x47')](_0x7c1b('0xe6'),_0x29e15e['uniqueid'],util[_0x7c1b('0x49')](_0x29e15e,{'showHidden':![],'depth':null}));if(this[_0x7c1b('0xe')][_0x29e15e[_0x7c1b('0x4f')]]){var _0x2b84ae=_[_0x7c1b('0x7b')](this['queueReports'][_0x29e15e[_0x7c1b('0x4f')]]);if(!_['isNil'](_0x2b84ae[_0x7c1b('0xe5')])){_0x2b84ae[_0x7c1b('0xe7')]+=moment()[_0x7c1b('0xc4')](0x0)['diff'](_0x2b84ae[_0x7c1b('0xe5')],_0x7c1b('0x98'));logger[_0x7c1b('0x6b')](_0x7c1b('0xe8'),_0x29e15e[_0x7c1b('0x4f')],_0x2b84ae[_0x7c1b('0xe7')]);delete _0x2b84ae[_0x7c1b('0xe5')];}}}}catch(_0x4ce4d1){logger[_0x7c1b('0x3f')](_0x7c1b('0xe6'),_0x29e15e[_0x7c1b('0x4f')],util[_0x7c1b('0x49')](_0x4ce4d1,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0x7c1b('0xe9')]=function(_0x58cf84){try{if(this[_0x7c1b('0x5a')](_0x58cf84)){logger[_0x7c1b('0x47')](_0x7c1b('0xea'),_0x58cf84[_0x7c1b('0x4f')],util[_0x7c1b('0x49')](_0x58cf84,{'showHidden':![],'depth':null}));if(_0x58cf84[_0x7c1b('0xeb')][_0x7c1b('0x93')]()===_0x7c1b('0xec')){_0x58cf84[_0x7c1b('0xed')]=_0x58cf84[_0x7c1b('0xee')]&&_0x58cf84[_0x7c1b('0xee')][_0x7c1b('0x92')]('CDR(routeAlias)')?_0x58cf84[_0x7c1b('0xee')]:(_0x58cf84[_0x7c1b('0xee')]||_0x58cf84[_0x7c1b('0xed')])[_0x7c1b('0x93')]();if(_[_0x7c1b('0x92')](_0x58cf84[_0x7c1b('0xed')][_0x7c1b('0x93')](),'cdr(')){logger[_0x7c1b('0x6b')]('[%s][voiceQueueReport][newexten]\x20application:%s\x20appdata:%s',_0x58cf84[_0x7c1b('0x4f')],_0x58cf84['application'],_0x58cf84[_0x7c1b('0xed')]);if(_[_0x7c1b('0x5b')](this['channels'][_0x58cf84[_0x7c1b('0x4f')]]))this[_0x7c1b('0x11')][_0x58cf84['uniqueid']]={};var _0x376424=_0x58cf84[_0x7c1b('0xed')][_0x7c1b('0xef')]('=');var _0x960395=_0x376424[0x0][_0x7c1b('0x93')]()['match'](/cdr\((.*)\)/);if(_0x960395)this[_0x7c1b('0x11')][_0x58cf84['uniqueid']][_0x960395[0x1]]=_0x376424[0x1];}}}}catch(_0x296e1d){logger['error']('[%s][voiceQueueReport][newexten]',_0x58cf84[_0x7c1b('0x4f')],util[_0x7c1b('0x49')](_0x296e1d,{'showHidden':![],'depth':null}));}};module[_0x7c1b('0xf0')]=VoiceQueueReport;