837c391edbfe587849cf2076725b0e723b31aacb
[motion2.git] / server / services / ami / report / voiceQueueReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x594b=['uniqueid','inbound','queuecallerjoinAt','YYYY-MM-DD\x20HH:mm:ss','position','count','routealias','[voiceQueueReport][queuecallerjoin]\x20name:%s\x20type:%s','merge','pick','keys','push','[%s][voiceQueueReport][queuecallerabandon]','last','holdtime','originalposition','queuecallerabandonAt','ABANDONED','lastAssignedTo','[voiceQueueReport][queuecallerabandon]\x20name:%s\x20type:%s','connectedlinenum','connectedlinename','[voiceQueueReport][queuecallerleave]\x20name:%s\x20type:%s\x20connectedlinenum:%s\x20connectedlinename:%s','queuecallercomplete','COMPLETEDBYAGENT','[voiceQueueReport][agentconnect]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETEDBYAGENT','[%s][voiceQueueReport][agentconnect]','assigned','membername','reason','transfer','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETED','startsWith','toLowerCase','local/','linkedid','queuecallerexitAt','add','seconds','FORWARD','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:FORWARDTRANSFER','COMPLETEDBY','toUpperCase','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:%s','[%s][voiceQueueReport][agentcomplete]','addVariable','variable','value','CONTINUE','queuecallerexit','TIMEOUT','lastevent','queuecallerleaveAt','queueposition','[%s][voiceQueueReport][varset]\x20name:%s\x20type:%s\x20variable:%s\x20value:%s','[%s][voiceQueueReport][varset]','rtpaudioqosjitter','rtpaudioqosloss','rtpaudioqoslossbridged','rtpaudioqosrtt','rtpaudioqosrttbridged','sipcallid','sipuri','bridgepeer','bridgepvtcallid','membercalls','memberinterface','memberlastcall','memberpenalty','memberrealtime','includes','handleHangup','length','unmanaged','sumDuration','milliseconds','answered','[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerunmanaged\x20event:','[%s][voiceQueueReport][hangup]\x20sending\x20voiceQueueReport\x20event:','custom:voiceQueueReport','[%s][voiceQueueReport][hangup]','cause-txt','cause','transferid','transfereeuniqueid','transferuniqueid','secondtransfereruniqueid','transfertype','ATTENDED','switch','[%s][voiceQueueReport][attendedTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s','transferexten','transfertargetuniqueid','origtransfererexten','origtransfereruniqueid','[%s][voiceQueueReport][attendedtransfer]','[%s][voiceQueueReport][blindtransfer]','BLINDTRANSFER','BLIND','extension','[%s][voiceQueueReport][blindTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s','BlindTransfer','context','[%s][voiceQueueReport][musiconholdstart]','isNil','mohstarttime','[%s][voiceQueueReport][musiconholdstart]\x20mohstarttime:%s','[%s][voiceQueueReport][musiconholdstop]','[%s][voiceQueueReport][musiconholdstop]\x20mohtime:%s','mohtime','[%s][voiceQueueReport][newexten]\x20event:','application','set','CDR(routeAlias)','appdata','applicationdata','cdr(','split','match','[%s][voiceQueueReport][newexten]','exports','moment','ioredis','../../../config/logger','ami','../ami','defaults','redis','localhost','socket.io-emitter','prototype','tail','finally','sequence','agents','channels','queueChannels','voiceQueues','campaigns','queuesummary','syncQueueSummary','queuesummarycomplete','syncQueueSummaryComplete','bind','queuecallerjoin','queuecallerabandon','syncQueueCallerAbandon','queuecallerleave','syncQueueCallerLeave','syncAgentComplete','syncAgentConnect','varset','syncVarSet','hangup','syncHangup','fullybooted','syncMusicOnHoldStart','musiconholdstop','syncMusicOnHoldStop','attendedtransfer','syncAttendedTransfer','syncBlindTransfer','loopQueueSummary','loopQueueShow','isEmpty','hasOwnProperty','originated','talking','pTalking','waiting','queueStatusComplete','unlockRR','clearZombieChannels','Action','status','channel','catch','message','No\x20such\x20channel','error','[%s][voiceQueueReport][checkChannel]','queueReports','[%s][voiceQueueReport][checkQueueReport]','inspect','variables','[%s][voiceQueueReport][checkVariables]','syncFullyBooted','[FullyBooted]\x20clear\x20realtime','clearQueueReport','emitVoiceQueueChannelRemove','emit','emitVoiceQueueChannelSave','debug','[%s][voiceQueueReport][',']\x20sending\x20voice_queue_channel:save\x20event:','format','voice:queue:%s','name','voice_queue_channel:save','voice_queue_presence:save',']\x20sending\x20voice_queue_channel:remove\x20event:','queuecallerexitreason','ATTENDEDTRANSFER','voice_queue_channel:remove','emitVoiceQueueSummary','type','strategy','available','loggedIn','sumBillable','sumHoldTime','total','abandoned','Trunk','active','callerid','Interval','stringify','md5',']\x20sending\x20voice_queue:save\x20event:','isNotNull','isUndefined','[voiceQueueReport][queues]','flagQueueSummary','then','[voiceQueueReport][queuesummary]','queue','info','callers','toNumber','loggedin','[voiceQueueReport][queuesummary]\x20sending\x20queuesummary\x20event:','custom:queuesummary','[voiceQueueReport][queuesummarycomplete]\x20event:','syncQueueCallerJoin','[%s][voiceQueueReport][queuecallerjoin]'];(function(_0x1ae5ab,_0xc5d441){var _0x1ce001=function(_0x5ef96d){while(--_0x5ef96d){_0x1ae5ab['push'](_0x1ae5ab['shift']());}};_0x1ce001(++_0xc5d441);}(_0x594b,0x79));var _0xb594=function(_0x3c9cdc,_0x40c8c5){_0x3c9cdc=_0x3c9cdc-0x0;var _0x269ad2=_0x594b[_0x3c9cdc];return _0x269ad2;};'use strict';var _=require('lodash');var moment=require(_0xb594('0x0'));var util=require('util');var md5=require('md5');var Redis=require(_0xb594('0x1'));var config=require('../../../config/environment');var logger=require(_0xb594('0x2'))(_0xb594('0x3'));var ami=require(_0xb594('0x4'));var QueueReport=require('../model/queueReport');config['redis']=_[_0xb594('0x5')](config[_0xb594('0x6')],{'host':_0xb594('0x7'),'port':0x18eb});var io=require(_0xb594('0x8'))(new Redis(config['redis']));var Sequence=function(){};Sequence[_0xb594('0x9')]['enqueue']=function(_0x5a7ebf){this['tail']=this[_0xb594('0xa')]?this[_0xb594('0xa')][_0xb594('0xb')](_0x5a7ebf):_0x5a7ebf();};function VoiceQueueReport(_0x50df2f){this[_0xb594('0xc')]=new Sequence();this['queueReports']={};this['agents']=_0x50df2f[_0xb594('0xd')];this[_0xb594('0xe')]=_0x50df2f[_0xb594('0xf')];this[_0xb594('0x10')]=_0x50df2f[_0xb594('0x10')];this['flagQueueSummary']=!![];this[_0xb594('0x11')]=_0x50df2f['campaigns'];this['variables']={};ami['on'](_0xb594('0x12'),this[_0xb594('0x13')]['bind'](this));ami['on'](_0xb594('0x14'),this[_0xb594('0x15')][_0xb594('0x16')](this));ami['on'](_0xb594('0x17'),this['syncQueueCallerJoin'][_0xb594('0x16')](this));ami['on'](_0xb594('0x18'),this[_0xb594('0x19')][_0xb594('0x16')](this));ami['on'](_0xb594('0x1a'),this[_0xb594('0x1b')][_0xb594('0x16')](this));ami['on']('agentcomplete',this[_0xb594('0x1c')][_0xb594('0x16')](this));ami['on']('agentconnect',this[_0xb594('0x1d')][_0xb594('0x16')](this));ami['on'](_0xb594('0x1e'),this[_0xb594('0x1f')]['bind'](this));ami['on'](_0xb594('0x20'),this[_0xb594('0x21')][_0xb594('0x16')](this));ami['on'](_0xb594('0x22'),this['syncFullyBooted']['bind'](this));ami['on']('musiconholdstart',this[_0xb594('0x23')]['bind'](this));ami['on'](_0xb594('0x24'),this[_0xb594('0x25')][_0xb594('0x16')](this));ami['on'](_0xb594('0x26'),this[_0xb594('0x27')][_0xb594('0x16')](this));ami['on']('blindtransfer',this[_0xb594('0x28')][_0xb594('0x16')](this));this[_0xb594('0x29')]();this[_0xb594('0x2a')]();}function clearChannels(_0x5e4b64){if(!_[_0xb594('0x2b')](_0x5e4b64)){for(var _0x4b851b in _0x5e4b64){if(_0x5e4b64[_0xb594('0x2c')](_0x4b851b)){delete _0x5e4b64[_0x4b851b];}}}}function clearCampaigns(_0x4f4958){if(!_['isEmpty'](_0x4f4958)){for(var _0x39e2cf in _0x4f4958){if(_0x4f4958[_0xb594('0x2c')](_0x39e2cf)){_0x4f4958[_0x39e2cf][_0xb594('0x2d')]=0x0;}}}}function clearVoiceQueues(_0x46026c){if(!_[_0xb594('0x2b')](_0x46026c)){for(var _0x1b7e7f in _0x46026c){if(_0x46026c[_0xb594('0x2c')](_0x1b7e7f)){_0x46026c[_0x1b7e7f][_0xb594('0x2d')]=0x0;_0x46026c[_0x1b7e7f][_0xb594('0x2e')]=0x0;_0x46026c[_0x1b7e7f][_0xb594('0x2f')]=0x0;_0x46026c[_0x1b7e7f][_0xb594('0x30')]=0x0;_0x46026c[_0x1b7e7f][_0xb594('0x31')]=!![];}}}}function clearAgentBooked(_0x514839){if(!_[_0xb594('0x2b')](_0x514839)){for(var _0x1acf0c in _0x514839){if(_0x514839['hasOwnProperty'](_0x1acf0c)){_0x514839[_0x1acf0c][_0xb594('0x32')]=!![];}}}}VoiceQueueReport[_0xb594('0x9')][_0xb594('0x33')]=function(){var _0x29a81b=this;for(var _0x54c93a in this['channels']){if(this[_0xb594('0xe')][_0xb594('0x2c')](_0x54c93a)&&!this[_0xb594('0xe')][_0x54c93a]['switch']){this[_0xb594('0xc')]['enqueue'](function(){if(!_['isNil'](_0x29a81b[_0xb594('0xe')][_0x54c93a])){return ami[_0xb594('0x34')]({'action':_0xb594('0x35'),'channel':_0x29a81b['channels'][_0x54c93a][_0xb594('0x36')]})[_0xb594('0x37')](function(_0x54cf6e){if(_0x54cf6e[_0xb594('0x38')]===_0xb594('0x39')){setTimeout(function(){if(_0x29a81b[_0xb594('0xe')][_0x54c93a]){delete _0x29a81b[_0xb594('0xe')][_0x54c93a];logger[_0xb594('0x3a')](_0xb594('0x3b'),_0x54c93a,util['inspect'](_0x54cf6e,{'showHidden':![],'depth':null}));}if(_0x29a81b[_0xb594('0x3c')][_0x54c93a]){delete _0x29a81b[_0xb594('0x3c')][_0x54c93a];logger[_0xb594('0x3a')](_0xb594('0x3d'),_0x54c93a,util[_0xb594('0x3e')](_0x54cf6e,{'showHidden':![],'depth':null}));}if(_0x29a81b[_0xb594('0x3f')][_0x54c93a]){delete _0x29a81b[_0xb594('0x3f')][_0x54c93a];logger[_0xb594('0x3a')](_0xb594('0x40'),_0x54c93a,util[_0xb594('0x3e')](_0x54cf6e,{'showHidden':![],'depth':null}));}},0x1f40);}});}});}}};VoiceQueueReport['prototype'][_0xb594('0x41')]=function(){logger['error'](_0xb594('0x42'));clearChannels(this[_0xb594('0xe')]);this[_0xb594('0x43')](this['queueReports']);clearAgentBooked(this['agents']);clearVoiceQueues(this[_0xb594('0x10')]);clearCampaigns(this[_0xb594('0x11')]);};VoiceQueueReport[_0xb594('0x9')]['clearQueueReport']=function(_0x533a77){var _0x4deb44=this;if(!_[_0xb594('0x2b')](_0x533a77)){for(var _0x385b08 in _0x533a77){if(_0x533a77[_0xb594('0x2c')](_0x385b08)){_0x4deb44[_0xb594('0x44')](_0x533a77[_0x385b08],'clearqueuereport');delete _0x533a77[_0x385b08];}}}};VoiceQueueReport[_0xb594('0x9')][_0xb594('0x45')]=function(_0x20d00b,_0x353e74,_0x47f7a8){io['to'](_0x20d00b)['emit'](_0x353e74,_0x47f7a8);};VoiceQueueReport[_0xb594('0x9')][_0xb594('0x46')]=function(_0x3ae33c,_0x1afb42){logger[_0xb594('0x47')](_0xb594('0x48')+_0x1afb42+_0xb594('0x49'),_0x3ae33c['uniqueid'],util[_0xb594('0x3e')](_0x3ae33c,{'showHidden':![],'depth':null}));this[_0xb594('0x45')](util[_0xb594('0x4a')](_0xb594('0x4b'),_0x3ae33c[_0xb594('0x4c')]),_0xb594('0x4d'),_0x3ae33c);io[_0xb594('0x45')](_0xb594('0x4e'),_0x3ae33c);};VoiceQueueReport[_0xb594('0x9')][_0xb594('0x44')]=function(_0x215dd4,_0x320c5b){logger[_0xb594('0x47')]('[%s][voiceQueueReport]['+_0x320c5b+_0xb594('0x4f'),_0x215dd4['uniqueid'],util['inspect'](_0x215dd4,{'showHidden':![],'depth':null}));if(_0x215dd4[_0xb594('0x50')]===_0xb594('0x51'))return;this[_0xb594('0x45')](util['format']('voice:queue:%s',_0x215dd4[_0xb594('0x4c')]),_0xb594('0x52'),_0x215dd4);io[_0xb594('0x45')]('voice_queue_presence:remove',_0x215dd4);};VoiceQueueReport[_0xb594('0x9')][_0xb594('0x53')]=function(_0x408df3,_0x3df82a){if(_0x408df3[_0xb594('0x54')]==='inbound'){var _0x8fa49a={'id':_0x408df3['id'],'name':_0x408df3[_0xb594('0x4c')],'strategy':_0x408df3[_0xb594('0x55')],'answered':_0x408df3['answered'],'available':_0x408df3[_0xb594('0x56')],'loggedIn':_0x408df3[_0xb594('0x57')],'pTalking':_0x408df3['pTalking'],'sumBillable':_0x408df3[_0xb594('0x58')],'sumDuration':_0x408df3['sumDuration'],'sumHoldTime':_0x408df3[_0xb594('0x59')]||0x0,'talking':_0x408df3[_0xb594('0x2e')],'total':_0x408df3[_0xb594('0x5a')],'type':_0x408df3[_0xb594('0x54')],'unmanaged':_0x408df3['unmanaged'],'abandoned':_0x408df3[_0xb594('0x5b')],'waiting':_0x408df3[_0xb594('0x30')]};if(_0x408df3[_0xb594('0x5c')]){_0x8fa49a['Trunk']={'id':_0x408df3[_0xb594('0x5c')]['id'],'name':_0x408df3[_0xb594('0x5c')][_0xb594('0x4c')],'active':_0x408df3[_0xb594('0x5c')][_0xb594('0x5d')],'callerid':_0x408df3['Trunk'][_0xb594('0x5e')]};}if(_0x408df3['Interval']){_0x8fa49a[_0xb594('0x5f')]={'id':_0x408df3['Interval']['id'],'name':_0x408df3['Interval'][_0xb594('0x4c')]};}var _0x4f6aad=md5(JSON[_0xb594('0x60')](_0x8fa49a));if(_0x408df3[_0xb594('0x61')]!==_0x4f6aad){_0x408df3[_0xb594('0x61')]=_0x4f6aad;logger['debug']('[voiceQueueReport]['+_0x3df82a+_0xb594('0x62'),util['inspect'](_0x8fa49a,{'showHidden':![],'depth':null}));this[_0xb594('0x45')](util[_0xb594('0x4a')](_0xb594('0x4b'),_0x8fa49a[_0xb594('0x4c')]),'voice_queue:save',_0x8fa49a);}}};VoiceQueueReport['prototype'][_0xb594('0x63')]=function(_0x1d20c2){return _0x1d20c2!==null&&!_[_0xb594('0x64')](_0x1d20c2);};VoiceQueueReport[_0xb594('0x9')]['loopQueueShow']=function(){var _0x37eac8=this;setInterval(function(){_0x37eac8[_0xb594('0x33')]();ami[_0xb594('0x34')]({'action':'queues'})[_0xb594('0x37')](function(_0x35d8ca){logger['error'](_0xb594('0x65'),util['inspect'](_0x35d8ca,{'showHidden':![],'depth':null}));});},0x2710);};VoiceQueueReport[_0xb594('0x9')]['loopQueueSummary']=function(){var _0x1df24e=this;setInterval(function(){if(_0x1df24e[_0xb594('0x66')]){return ami['Action']({'action':_0xb594('0x12')})[_0xb594('0x67')](function(){_0x1df24e[_0xb594('0x66')]=![];})[_0xb594('0x37')](function(_0x345fe5){logger['error'](_0xb594('0x68'),util[_0xb594('0x3e')](_0x345fe5,{'showHidden':![],'depth':null}));});}},0x3e8);};VoiceQueueReport['prototype']['syncQueueSummary']=function(_0x82fcb){try{if(this[_0xb594('0x63')](_0x82fcb)&&this['isNotNull'](_0x82fcb['queue'])){logger[_0xb594('0x47')]('[voiceQueueReport][queuesummary]\x20event:',util[_0xb594('0x3e')](_0x82fcb,{'showHidden':![],'depth':null}));if(this[_0xb594('0x10')][_0x82fcb[_0xb594('0x69')]]){logger[_0xb594('0x6a')]('[voiceQueueReport][queuesummary]\x20name:%s',_0x82fcb[_0xb594('0x69')]);var _0x4690e5=_['countBy'](this[_0xb594('0xe')],_0xb594('0x69'))[_0x82fcb['queue']]||0x0;var _0x1ee092=_0x4690e5-_0x82fcb[_0xb594('0x6b')];if(this[_0xb594('0x10')][_0x82fcb['queue']][_0xb594('0x30')]!==_['toNumber'](_0x82fcb['callers'])||this[_0xb594('0x10')][_0x82fcb[_0xb594('0x69')]][_0xb594('0x57')]!==_[_0xb594('0x6c')](_0x82fcb[_0xb594('0x6d')])||this[_0xb594('0x10')][_0x82fcb['queue']][_0xb594('0x56')]!==_[_0xb594('0x6c')](_0x82fcb['available'])||this[_0xb594('0x10')][_0x82fcb['queue']][_0xb594('0x2e')]!==_0x1ee092){this[_0xb594('0x10')][_0x82fcb[_0xb594('0x69')]][_0xb594('0x30')]=_[_0xb594('0x6c')](_0x82fcb[_0xb594('0x6b')]);this[_0xb594('0x10')][_0x82fcb[_0xb594('0x69')]][_0xb594('0x57')]=_[_0xb594('0x6c')](_0x82fcb[_0xb594('0x6d')]);this[_0xb594('0x10')][_0x82fcb[_0xb594('0x69')]]['available']=_[_0xb594('0x6c')](_0x82fcb[_0xb594('0x56')]);this['voiceQueues'][_0x82fcb[_0xb594('0x69')]][_0xb594('0x2e')]=_0x1ee092>0x0?_0x1ee092:0x0;this[_0xb594('0x10')][_0x82fcb[_0xb594('0x69')]]['talking']=this[_0xb594('0x10')][_0x82fcb[_0xb594('0x69')]][_0xb594('0x2e')]>_[_0xb594('0x6c')](_0x82fcb[_0xb594('0x6d')])?_[_0xb594('0x6c')](_0x82fcb[_0xb594('0x6d')]):this[_0xb594('0x10')][_0x82fcb[_0xb594('0x69')]][_0xb594('0x2e')];this['emitVoiceQueueSummary'](this['voiceQueues'][_0x82fcb[_0xb594('0x69')]],_0xb594('0x12'));}logger[_0xb594('0x47')](_0xb594('0x6e'),util['inspect'](this[_0xb594('0x10')][_0x82fcb['queue']],{'showHidden':![],'depth':null}));ami['emit'](_0xb594('0x6f'),this[_0xb594('0x10')][_0x82fcb[_0xb594('0x69')]]);}}}catch(_0x1a4249){logger[_0xb594('0x3a')](_0xb594('0x68'),util['inspect'](_0x1a4249,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xb594('0x9')][_0xb594('0x15')]=function(_0xbb598d){logger[_0xb594('0x47')](_0xb594('0x70'),util[_0xb594('0x3e')](_0xbb598d,{'showHidden':![],'depth':null}));ami[_0xb594('0x45')]('custom:queuesummarycomplete',{});this[_0xb594('0x66')]=!![];};VoiceQueueReport['prototype'][_0xb594('0x71')]=function(_0xbc208e){try{if(this[_0xb594('0x63')](_0xbc208e)){logger['debug'](_0xb594('0x72'),_0xbc208e['uniqueid'],util[_0xb594('0x3e')](_0xbc208e,{'showHidden':![],'depth':null}));if(_[_0xb594('0x64')](this[_0xb594('0x3c')][_0xbc208e[_0xb594('0x73')]]))this['queueReports'][_0xbc208e[_0xb594('0x73')]]=[];if(_[_0xb594('0x64')](this[_0xb594('0xe')][_0xbc208e[_0xb594('0x73')]]))this['channels'][_0xbc208e[_0xb594('0x73')]]={};var _0x4e87d1=new QueueReport();_0x4e87d1[_0xb594('0x4c')]=_0xbc208e[_0xb594('0x69')];_0x4e87d1[_0xb594('0x54')]=this[_0xb594('0x10')][_0x4e87d1[_0xb594('0x4c')]]&&this[_0xb594('0x10')][_0x4e87d1[_0xb594('0x4c')]][_0xb594('0x54')]?this['voiceQueues'][_0x4e87d1[_0xb594('0x4c')]][_0xb594('0x54')]||'inbound':_0xb594('0x74');_0x4e87d1[_0xb594('0x69')]=_0xbc208e[_0xb594('0x69')];_0x4e87d1[_0xb594('0x75')]=moment()['format'](_0xb594('0x76'));_0x4e87d1[_0xb594('0x77')]=_0xbc208e[_0xb594('0x77')];_0x4e87d1[_0xb594('0x78')]=_0xbc208e['count'];_0x4e87d1[_0xb594('0x73')]=_0xbc208e['uniqueid'];_0x4e87d1[_0xb594('0x79')]=this[_0xb594('0xe')][_0xbc208e[_0xb594('0x73')]][_0xb594('0x79')];logger[_0xb594('0x6a')](_0xb594('0x7a'),_0x4e87d1[_0xb594('0x4c')],_0x4e87d1[_0xb594('0x54')]);_[_0xb594('0x7b')](_0x4e87d1,_[_0xb594('0x7c')](_0xbc208e,_[_0xb594('0x7d')](_0x4e87d1)));this[_0xb594('0x3c')][_0xbc208e['uniqueid']][_0xb594('0x7e')](_0x4e87d1);this[_0xb594('0xe')][_0xbc208e[_0xb594('0x73')]]=_0x4e87d1;this['emitVoiceQueueChannelSave'](_0x4e87d1,_0xb594('0x17'));}}catch(_0x4eea05){logger['error'](_0xb594('0x72'),_0xbc208e['uniqueid'],util[_0xb594('0x3e')](_0x4eea05,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xb594('0x9')]['syncQueueCallerAbandon']=function(_0x3e326d){try{if(this['isNotNull'](_0x3e326d)){logger['debug'](_0xb594('0x7f'),_0x3e326d['uniqueid'],util[_0xb594('0x3e')](_0x3e326d,{'showHidden':![],'depth':null}));if(this[_0xb594('0x3c')][_0x3e326d[_0xb594('0x73')]]){var _0xc8fa67=_[_0xb594('0x80')](this[_0xb594('0x3c')][_0x3e326d['uniqueid']]);_0xc8fa67['queuecallercomplete']=![];_0xc8fa67['queuecallercompleteAt']=null;_0xc8fa67[_0xb594('0x81')]=_0x3e326d[_0xb594('0x81')];_0xc8fa67['originalposition']=_0x3e326d[_0xb594('0x82')];_0xc8fa67['queuecallerabandon']=!![];_0xc8fa67[_0xb594('0x83')]=moment()[_0xb594('0x4a')](_0xb594('0x76'));_0xc8fa67[_0xb594('0x50')]=_0xb594('0x84');_0xc8fa67[_0xb594('0x85')]=null;logger[_0xb594('0x6a')](_0xb594('0x86'),_0xc8fa67[_0xb594('0x4c')],_0xc8fa67[_0xb594('0x54')]);this['channels'][_0x3e326d['uniqueid']]=_0xc8fa67;this[_0xb594('0x44')](_0xc8fa67,'queuecallerabandon');}}}catch(_0x57d10e){logger[_0xb594('0x3a')](_0xb594('0x7f'),_0x3e326d[_0xb594('0x73')],util[_0xb594('0x3e')](_0x57d10e,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0xb594('0x1b')]=function(_0x1b9260){try{if(this['isNotNull'](_0x1b9260)){logger['debug']('[%s][voiceQueueReport][queuecallerleave]',_0x1b9260[_0xb594('0x73')],util['inspect'](_0x1b9260,{'showHidden':![],'depth':null}));if(this[_0xb594('0x3c')][_0x1b9260[_0xb594('0x73')]]){var _0x10130c=_[_0xb594('0x80')](this[_0xb594('0x3c')][_0x1b9260[_0xb594('0x73')]]);_0x10130c['queuecallerleaveAt']=moment()[_0xb594('0x4a')]('YYYY-MM-DD\x20HH:mm:ss');_0x10130c['connectedlinenum']=_0x1b9260[_0xb594('0x87')];_0x10130c[_0xb594('0x88')]=_0x1b9260[_0xb594('0x88')];logger['info'](_0xb594('0x89'),_0x10130c[_0xb594('0x4c')],_0x10130c[_0xb594('0x54')],_0x1b9260[_0xb594('0x87')],_0x1b9260[_0xb594('0x88')]);this[_0xb594('0xe')][_0x1b9260[_0xb594('0x73')]]=_0x10130c;this[_0xb594('0x46')](_0x10130c,_0xb594('0x1a'));}}}catch(_0x2eeb94){logger['error']('[%s][voiceQueueReport][queuecallerleave]',_0x1b9260[_0xb594('0x73')],util[_0xb594('0x3e')](_0x2eeb94,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xb594('0x9')][_0xb594('0x1d')]=function(_0x3bf0eb){try{if(this[_0xb594('0x63')](_0x3bf0eb)){logger['debug']('[%s][voiceQueueReport][agentconnect]',_0x3bf0eb[_0xb594('0x73')],util[_0xb594('0x3e')](_0x3bf0eb,{'showHidden':![],'depth':null}));if(this[_0xb594('0x3c')][_0x3bf0eb[_0xb594('0x73')]]){var _0x5debba=_[_0xb594('0x80')](this[_0xb594('0x3c')][_0x3bf0eb[_0xb594('0x73')]]);_0x5debba[_0xb594('0x8a')]=!![];_0x5debba[_0xb594('0x50')]=_0xb594('0x8b');logger[_0xb594('0x6a')](_0xb594('0x8c'),_0x5debba[_0xb594('0x4c')],_0x5debba[_0xb594('0x54')]);}}}catch(_0x1279cc){logger['error'](_0xb594('0x8d'),_0x3bf0eb[_0xb594('0x73')],util[_0xb594('0x3e')](_0x1279cc,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xb594('0x9')]['syncAgentComplete']=function(_0x135f82){try{if(this[_0xb594('0x63')](_0x135f82)){logger[_0xb594('0x47')]('[%s][voiceQueueReport][agentcomplete]',_0x135f82[_0xb594('0x73')],util[_0xb594('0x3e')](_0x135f82,{'showHidden':![],'depth':null}));if(this[_0xb594('0x3c')][_0x135f82[_0xb594('0x73')]]){var _0x102a44=_[_0xb594('0x80')](this[_0xb594('0x3c')][_0x135f82[_0xb594('0x73')]]);_0x102a44['queuecallerabandon']=![];_0x102a44[_0xb594('0x83')]=null;_0x102a44[_0xb594('0x8e')]=!![];_0x102a44['lastAssignedTo']=_0x135f82[_0xb594('0x8f')];_0x102a44[_0xb594('0x81')]=_0x135f82[_0xb594('0x81')];_0x102a44[_0xb594('0x8a')]=!![];_0x102a44['queuecallerexit']=![];_0x102a44['queuecallerexitAt']=null;if(!_0x102a44['transfer']){if(_0x135f82[_0xb594('0x90')]==_0xb594('0x91')){_0x102a44[_0xb594('0x50')]='COMPLETED';logger[_0xb594('0x6a')](_0xb594('0x92'),_0x102a44['name'],_0x102a44[_0xb594('0x54')]);}else{if(_[_0xb594('0x93')](_0x135f82[_0xb594('0x36')][_0xb594('0x94')](),_0xb594('0x95'))){if(this[_0xb594('0x3c')][_0x135f82[_0xb594('0x96')]]){var _0x37ae2c=_[_0xb594('0x80')](this[_0xb594('0x3c')][_0x135f82[_0xb594('0x96')]]);_0x37ae2c[_0xb594('0x8a')]=![];_0x37ae2c['queuecallerexit']=!![];_0x37ae2c[_0xb594('0x97')]=moment(_0x102a44[_0xb594('0x75')])[_0xb594('0x98')](_0x135f82[_0xb594('0x81')],_0xb594('0x99'))['format'](_0xb594('0x76'));_0x37ae2c[_0xb594('0x50')]='FORWARDTRANSFER';_0x37ae2c[_0xb594('0x91')]=!![];_0x37ae2c['transfertype']=_0xb594('0x9a');_0x37ae2c['transferexten']=_0x135f82['destexten'];_0x37ae2c['transferuniqueid']=_0x135f82[_0xb594('0x73')];logger[_0xb594('0x6a')](_0xb594('0x9b'),_0x37ae2c[_0xb594('0x4c')],_0x37ae2c[_0xb594('0x54')]);var _0x50cd0c=this['queueReports'][_0x135f82[_0xb594('0x96')]];this[_0xb594('0x3c')][_0x135f82[_0xb594('0x96')]]=this['queueReports'][_0x135f82['uniqueid']];this[_0xb594('0x3c')][_0x135f82[_0xb594('0x73')]]=_0x50cd0c;}}else{_0x102a44[_0xb594('0x50')]=_0xb594('0x9c')+_0x135f82[_0xb594('0x90')][_0xb594('0x9d')]();logger[_0xb594('0x6a')](_0xb594('0x9e'),_0x102a44[_0xb594('0x4c')],_0x102a44['type'],_0x102a44[_0xb594('0x50')]);}}}this[_0xb594('0xe')][_0x135f82['uniqueid']]=_0x102a44;this[_0xb594('0x44')](_0x102a44,'agentcomplete');}}}catch(_0x9365f9){logger['error'](_0xb594('0x9f'),_0x135f82[_0xb594('0x73')],util[_0xb594('0x3e')](_0x9365f9,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype']['syncVarSet']=function(_0x66ea27){try{if(this[_0xb594('0x63')](_0x66ea27)){logger[_0xb594('0x47')]('[%s][voiceQueueReport][varset]',_0x66ea27[_0xb594('0x73')],util[_0xb594('0x3e')](_0x66ea27,{'showHidden':![],'depth':null}));this[_0xb594('0xa0')](_0x66ea27[_0xb594('0x73')],_[_0xb594('0x7d')](_0x66ea27[_0xb594('0xa1')])[0x0],_0x66ea27[_0xb594('0xa2')]);if(this[_0xb594('0x3c')][_0x66ea27['uniqueid']]){var _0x48e265=_[_0xb594('0x80')](this['queueReports'][_0x66ea27['uniqueid']]);if(_0x48e265){if(this['isNotNull'](_0x66ea27[_0xb594('0xa1')])&&this[_0xb594('0x63')](_0x66ea27['variable']['queuestatus'])){switch(_0x66ea27['value']){case _0xb594('0xa3'):_0x48e265[_0xb594('0xa4')]=![];_0x48e265[_0xb594('0x97')]=null;break;case _0xb594('0xa5'):_0x48e265[_0xb594('0xa6')]='timeout';_0x48e265[_0xb594('0xa4')]=!![];_0x48e265[_0xb594('0x97')]=moment()[_0xb594('0x4a')](_0xb594('0x76'));_0x48e265[_0xb594('0xa7')]=moment()['format'](_0xb594('0x76'));logger['debug']('[%s][voiceQueueReport][varset]\x20sending\x20timeout\x20event:',_0x66ea27[_0xb594('0x73')],util['inspect'](_0x48e265,{'showHidden':![],'depth':null}));ami['emit']('custom:timeout',_0x48e265);break;default:_0x48e265['queuecallerexit']=!![];_0x48e265[_0xb594('0x97')]=moment()[_0xb594('0x4a')](_0xb594('0x76'));_0x48e265['queuecallerleaveAt']=moment()[_0xb594('0x4a')](_0xb594('0x76'));}_0x48e265[_0xb594('0x18')]=![];_0x48e265[_0xb594('0x83')]=null;_0x48e265['queuecallerexitreason']=_0x66ea27[_0xb594('0xa2')];this['channels'][_0x66ea27[_0xb594('0x73')]]=_0x48e265;this[_0xb594('0x44')](_0x48e265,_0xb594('0x1e'));}else if(this[_0xb594('0x63')](_0x66ea27[_0xb594('0xa1')])&&this[_0xb594('0x63')](_0x66ea27[_0xb594('0xa1')][_0xb594('0xa8')])){if(!_0x48e265[_0xb594('0x18')]){_0x48e265[_0xb594('0xa4')]=!![];_0x48e265[_0xb594('0x97')]=moment()[_0xb594('0x4a')]('YYYY-MM-DD\x20HH:mm:ss');_0x48e265[_0xb594('0x50')]='EXITWITHKEY';_0x48e265[_0xb594('0xa7')]=moment()['format'](_0xb594('0x76'));this[_0xb594('0xe')][_0x66ea27[_0xb594('0x73')]]=_0x48e265;}}logger[_0xb594('0x6a')](_0xb594('0xa9'),_0x66ea27[_0xb594('0x73')],_0x48e265['name'],_0x48e265['type'],_[_0xb594('0x7d')](_0x66ea27[_0xb594('0xa1')])[0x0],_0x66ea27[_0xb594('0xa2')]);_0x48e265[_0xb594('0x3f')]=this['variables'][_0x66ea27[_0xb594('0x73')]];}}}}catch(_0x459000){logger[_0xb594('0x3a')](_0xb594('0xaa'),_0x66ea27[_0xb594('0x73')],util[_0xb594('0x3e')](_0x459000,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xb594('0x9')][_0xb594('0xa0')]=function(_0x2397d1,_0x5871b3,_0x5c26b4){var _0x26b4ab=['rtpaudioqos','rtpaudioqosbridged',_0xb594('0xab'),'rtpaudioqosjitterbridged',_0xb594('0xac'),_0xb594('0xad'),_0xb594('0xae'),_0xb594('0xaf'),_0xb594('0xb0'),_0xb594('0xb1'),_0xb594('0xb2'),_0xb594('0xb3'),_0xb594('0xb4'),'memberdynamic',_0xb594('0xb5'),_0xb594('0xb6'),_0xb594('0x8f'),_0xb594('0xb7'),_0xb594('0xb8')];if(!_['isNil'](_0x5871b3)&&!_[_0xb594('0xb9')](_0x26b4ab,_0x5871b3)){if(_[_0xb594('0x64')](this[_0xb594('0x3f')][_0x2397d1])){this[_0xb594('0x3f')][_0x2397d1]={};}this[_0xb594('0x3f')][_0x2397d1][_0x5871b3]=_0x5c26b4;}};VoiceQueueReport[_0xb594('0x9')][_0xb594('0xba')]=function(_0x3aad5d,_0x34b995,_0x3e7afb){var _0x2ae421={};for(var _0x5c6391=0x0;_0x5c6391<this[_0xb594('0x3c')][_0x3aad5d][_0xb594('0xbb')];_0x5c6391+=0x1){_0x2ae421=this[_0xb594('0x3c')][_0x3aad5d][_0x5c6391];if(this[_0xb594('0x10')][_0x2ae421[_0xb594('0x69')]]){if(_0x2ae421[_0xb594('0xa4')]&&_0x2ae421[_0xb594('0x91')]!=!![]){this[_0xb594('0x10')][_0x2ae421['queue']][_0xb594('0xbc')]+=0x1;}if(_0x2ae421[_0xb594('0x18')]){this[_0xb594('0x10')][_0x2ae421[_0xb594('0x69')]][_0xb594('0x5b')]+=0x1;}this[_0xb594('0x10')][_0x2ae421[_0xb594('0x69')]]['sumHoldTime']+=moment(_0x2ae421['queuecallerleaveAt'])['diff'](_0x2ae421['queuecallerjoinAt'],_0xb594('0x99'))||0x0;if(_0x5c6391===this[_0xb594('0x3c')][_0x3aad5d][_0xb594('0xbb')]-0x1){this[_0xb594('0x10')][_0x2ae421[_0xb594('0x69')]][_0xb594('0xbd')]+=moment()[_0xb594('0xbe')](0x0)['diff'](_0x2ae421['queuecallerjoinAt'],_0xb594('0x99'));this['voiceQueues'][_0x2ae421[_0xb594('0x69')]]['total']+=0x1;if(_0x2ae421[_0xb594('0x8a')]){this[_0xb594('0x10')][_0x2ae421[_0xb594('0x69')]][_0xb594('0xbf')]+=0x1;this[_0xb594('0x10')][_0x2ae421[_0xb594('0x69')]][_0xb594('0x58')]+=moment()[_0xb594('0xbe')](0x0)['diff'](_0x2ae421['queuecallerleaveAt'],'seconds');_0x2ae421['queuecallercompleteAt']=moment()[_0xb594('0x4a')](_0xb594('0x76'));_0x2ae421['queuecallerexit']=![];_0x2ae421[_0xb594('0x97')]=null;}if(_0x2ae421[_0xb594('0xa4')]&&_0x2ae421[_0xb594('0x91')]!=!![]){_0x2ae421[_0xb594('0xa6')]=_0xb594('0xbc');logger[_0xb594('0x47')](_0xb594('0xc0'),_0x3aad5d,util['inspect'](_0x2ae421,{'showHidden':![],'depth':null}));ami[_0xb594('0x45')]('custom:queuecallerunmanaged',_0x2ae421);}if(_0x2ae421['queuecallerabandon']){_0x2ae421[_0xb594('0xa6')]=_0xb594('0x5b');logger['debug']('[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerabandon\x20event:',_0x3aad5d,util[_0xb594('0x3e')](_0x2ae421,{'showHidden':![],'depth':null}));ami[_0xb594('0x45')]('custom:queuecallerabandon',_0x2ae421);}}else{this[_0xb594('0x10')][_0x2ae421['queue']][_0xb594('0xbd')]+=this[_0xb594('0x10')][_0x2ae421[_0xb594('0x69')]]['sumHoldTime'];}logger[_0xb594('0x6a')]('[%s][voiceQueueReport][hangup]\x20name:%s\x20type:%s\x20reason:%s',_0x3aad5d,_0x2ae421[_0xb594('0x4c')],_0x2ae421[_0xb594('0x54')],_0x34b995);if(_0x3e7afb&&_0x2ae421[_0xb594('0x50')]===_0xb594('0x51')){_0x2ae421[_0xb594('0x50')]=_0xb594('0x8b');}this[_0xb594('0xe')][_0x3aad5d]=_0x2ae421;this[_0xb594('0x44')](_0x2ae421,'hangup');this[_0xb594('0x53')](this['voiceQueues'][_0x2ae421[_0xb594('0x69')]],'hangup');}}logger[_0xb594('0x47')](_0xb594('0xc1'),_0x3aad5d,util[_0xb594('0x3e')](this['queueReports'][_0x3aad5d],{'showHidden':![],'depth':null}));ami[_0xb594('0x45')](_0xb594('0xc2'),this[_0xb594('0x3c')][_0x3aad5d]);if(_0x2ae421[_0xb594('0x50')]==='ATTENDEDTRANSFER')return;delete this[_0xb594('0x3c')][_0x3aad5d];delete this[_0xb594('0xe')][_0x3aad5d];if(this['variables'][_0x3aad5d]){delete this[_0xb594('0x3f')][_0x3aad5d];}};VoiceQueueReport[_0xb594('0x9')][_0xb594('0x21')]=function(_0x45c2d9){try{if(this[_0xb594('0x63')](_0x45c2d9)){logger[_0xb594('0x47')](_0xb594('0xc3'),_0x45c2d9[_0xb594('0x73')],util['inspect'](_0x45c2d9,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x45c2d9['uniqueid']]){return this['handleHangup'](_0x45c2d9[_0xb594('0x73')],_0x45c2d9[_0xb594('0xc4')]);}if(this[_0xb594('0x3c')][_0x45c2d9[_0xb594('0x96')]]){if(_0x45c2d9[_0xb594('0xc5')]==='21'){return;}return this[_0xb594('0xba')](_0x45c2d9[_0xb594('0x96')],_0x45c2d9[_0xb594('0xc4')],!![]);}var _0x2893d3=Object[_0xb594('0x7d')](this[_0xb594('0x3c')]);for(var _0x522d1e=0x0;_0x522d1e<_0x2893d3[_0xb594('0xbb')];_0x522d1e++){var _0x20f593=_[_0xb594('0x80')](this['queueReports'][_0x2893d3[_0x522d1e]]);if(_0x20f593&&_0x20f593[_0xb594('0xc6')]===_0x45c2d9[_0xb594('0x73')]){return this[_0xb594('0xba')](_0x20f593[_0xb594('0x73')],_0x45c2d9[_0xb594('0xc4')],!![]);}}}}catch(_0x40f227){logger[_0xb594('0x3a')](_0xb594('0xc3'),_0x45c2d9['uniqueid'],util[_0xb594('0x3e')](_0x40f227,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xb594('0x9')]['syncAttendedTransfer']=function(_0x2921ee){try{if(this[_0xb594('0x63')](_0x2921ee)){logger['debug']('[%s][voiceQueueReport][attendedtransfer]',_0x2921ee[_0xb594('0x73')],util[_0xb594('0x3e')](_0x2921ee,{'showHidden':![],'depth':null}));var _0x7cdd92;var _0x370065;var _0x348724;if(this[_0xb594('0x3c')][_0x2921ee[_0xb594('0xc7')]]){_0x7cdd92=_[_0xb594('0x80')](this['queueReports'][_0x2921ee[_0xb594('0xc7')]]);_0x7cdd92['transferexten']=_0x2921ee['secondtransfererexten'];_0x7cdd92[_0xb594('0xc8')]=_0x2921ee[_0xb594('0xc9')];_0x7cdd92[_0xb594('0x50')]=_0xb594('0x51');_0x7cdd92[_0xb594('0x91')]=!![];_0x7cdd92[_0xb594('0xca')]=_0xb594('0xcb');if(this['queueReports'][_0x2921ee[_0xb594('0xc9')]]){_0x348724=this['queueReports'][_0x2921ee[_0xb594('0xc9')]];this[_0xb594('0x3c')][_0x2921ee[_0xb594('0xc9')]]=this[_0xb594('0x3c')][_0x2921ee[_0xb594('0xc7')]];this[_0xb594('0x3c')][_0x2921ee[_0xb594('0xc7')]]=_0x348724;_0x370065=_['last'](this[_0xb594('0x3c')][_0x2921ee['transfereeuniqueid']]);_0x370065[_0xb594('0xcc')]=!![];}logger[_0xb594('0x6a')](_0xb594('0xcd'),_0x2921ee[_0xb594('0x73')],_0x7cdd92['name'],_0x7cdd92[_0xb594('0x54')],_0x7cdd92[_0xb594('0xce')],_0x7cdd92[_0xb594('0xc8')]);}else if(this[_0xb594('0x3c')][_0x2921ee[_0xb594('0xcf')]]){_0x7cdd92=_[_0xb594('0x80')](this[_0xb594('0x3c')][_0x2921ee[_0xb594('0xcf')]]);_0x7cdd92[_0xb594('0xce')]=_0x2921ee[_0xb594('0xd0')];_0x7cdd92[_0xb594('0xc8')]=_0x2921ee[_0xb594('0xd1')];_0x7cdd92[_0xb594('0x50')]=_0xb594('0x51');_0x7cdd92[_0xb594('0x91')]=!![];_0x7cdd92['transfertype']=_0xb594('0xcb');if(this[_0xb594('0x3c')][_0x2921ee['origtransfereruniqueid']]){_0x348724=this[_0xb594('0x3c')][_0x2921ee[_0xb594('0xd1')]];this['queueReports'][_0x2921ee[_0xb594('0xd1')]]=this['queueReports'][_0x2921ee['transfertargetuniqueid']];this[_0xb594('0x3c')][_0x2921ee[_0xb594('0xcf')]]=_0x348724;_0x370065=_[_0xb594('0x80')](this[_0xb594('0x3c')][_0x2921ee[_0xb594('0xcf')]]);_0x370065[_0xb594('0xcc')]=!![];}logger[_0xb594('0x6a')]('[%s][voiceQueueReport][attendedTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s',_0x2921ee[_0xb594('0x73')],_0x7cdd92['name'],_0x7cdd92['type'],_0x7cdd92['transferexten'],_0x7cdd92['transferuniqueid']);}else if(this[_0xb594('0x3c')][_0x2921ee[_0xb594('0xd1')]]){_0x7cdd92=_['last'](this[_0xb594('0x3c')][_0x2921ee[_0xb594('0xd1')]]);_0x7cdd92['transferexten']=_0x2921ee[_0xb594('0xd0')];_0x7cdd92[_0xb594('0xc8')]=_0x2921ee['origtransfereruniqueid'];_0x7cdd92[_0xb594('0x50')]='ATTENDEDTRANSFER';_0x7cdd92[_0xb594('0x91')]=!![];_0x7cdd92[_0xb594('0xca')]=_0xb594('0xcb');_0x7cdd92[_0xb594('0xcc')]=!![];_0x7cdd92[_0xb594('0xc6')]=_0x2921ee[_0xb594('0xc7')];}else if(this[_0xb594('0x3c')][_0x2921ee[_0xb594('0xc9')]]){_0x7cdd92=_[_0xb594('0x80')](this[_0xb594('0x3c')][_0x2921ee[_0xb594('0xc9')]]);_0x7cdd92[_0xb594('0xce')]=_0x2921ee['secondtransfererexten'];_0x7cdd92[_0xb594('0xc8')]=_0x2921ee['secondtransfereruniqueid'];_0x7cdd92['queuecallerexitreason']='ATTENDEDTRANSFER';_0x7cdd92[_0xb594('0x91')]=!![];_0x7cdd92['transfertype']='ATTENDED';_0x7cdd92[_0xb594('0xcc')]=!![];_0x7cdd92[_0xb594('0xc6')]=_0x2921ee['transfertargetuniqueid'];}}}catch(_0x5d6880){logger[_0xb594('0x3a')](_0xb594('0xd2'),_0x2921ee['uniqueid'],util['inspect'](_0x5d6880,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xb594('0x9')][_0xb594('0x28')]=function(_0x3b9450){try{if(this[_0xb594('0x63')](_0x3b9450)){logger[_0xb594('0x47')](_0xb594('0xd3'),_0x3b9450[_0xb594('0x73')],util[_0xb594('0x3e')](_0x3b9450,{'showHidden':![],'depth':null}));if(this[_0xb594('0x3c')][_0x3b9450[_0xb594('0xc7')]]){var _0x3de2e1=_[_0xb594('0x80')](this[_0xb594('0x3c')][_0x3b9450[_0xb594('0xc7')]]);_0x3de2e1['queuecallerexitreason']=_0xb594('0xd4');_0x3de2e1[_0xb594('0x91')]=!![];_0x3de2e1[_0xb594('0xca')]=_0xb594('0xd5');_0x3de2e1[_0xb594('0xce')]=_0x3b9450[_0xb594('0xd6')];_0x3de2e1['transferuniqueid']=_0x3b9450[_0xb594('0xc7')];logger[_0xb594('0x6a')](_0xb594('0xd7'),_0x3b9450[_0xb594('0x73')],_0x3de2e1['name'],_0x3de2e1[_0xb594('0x54')],_0x3de2e1[_0xb594('0xce')],_0x3de2e1[_0xb594('0xc8')]);this[_0xb594('0x21')]({'event':_0xb594('0xd8'),'uniqueid':_0x3b9450[_0xb594('0xc7')],'context':_0x3b9450[_0xb594('0xd9')],'channel':_0x3b9450['transfererchannel']});}}}catch(_0xbcfbba){logger['error'](_0xb594('0xd3'),_0x3b9450['uniqueid'],util[_0xb594('0x3e')](_0xbcfbba,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xb594('0x9')][_0xb594('0x23')]=function(_0x373b19){try{if(this[_0xb594('0x63')](_0x373b19)){logger[_0xb594('0x47')](_0xb594('0xda'),_0x373b19[_0xb594('0x73')],util[_0xb594('0x3e')](_0x373b19,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x373b19[_0xb594('0x73')]]){var _0x2a8f80=_['last'](this[_0xb594('0x3c')][_0x373b19[_0xb594('0x73')]]);if(!_[_0xb594('0xdb')](_0x2a8f80[_0xb594('0xa7')])){_0x2a8f80[_0xb594('0xdc')]=moment()[_0xb594('0x4a')](_0xb594('0x76'));logger['info'](_0xb594('0xdd'),_0x373b19[_0xb594('0x73')],_0x2a8f80[_0xb594('0xdc')]);}}}}catch(_0x4ddd72){logger[_0xb594('0x3a')]('[%s][voiceQueueReport][musiconholdstart]',_0x373b19[_0xb594('0x73')],util['inspect'](_0x4ddd72,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xb594('0x9')][_0xb594('0x25')]=function(_0x168d18){try{if(this[_0xb594('0x63')](_0x168d18)){logger[_0xb594('0x47')](_0xb594('0xde'),_0x168d18[_0xb594('0x73')],util[_0xb594('0x3e')](_0x168d18,{'showHidden':![],'depth':null}));if(this[_0xb594('0x3c')][_0x168d18[_0xb594('0x73')]]){var _0x4628dd=_[_0xb594('0x80')](this['queueReports'][_0x168d18[_0xb594('0x73')]]);if(!_[_0xb594('0xdb')](_0x4628dd[_0xb594('0xdc')])){_0x4628dd['mohtime']+=moment()[_0xb594('0xbe')](0x0)['diff'](_0x4628dd[_0xb594('0xdc')],'seconds');logger[_0xb594('0x6a')](_0xb594('0xdf'),_0x168d18[_0xb594('0x73')],_0x4628dd[_0xb594('0xe0')]);delete _0x4628dd[_0xb594('0xdc')];}}}}catch(_0x1ad9c5){logger['error']('[%s][voiceQueueReport][musiconholdstop]',_0x168d18[_0xb594('0x73')],util[_0xb594('0x3e')](_0x1ad9c5,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xb594('0x9')]['syncNewExten']=function(_0x480024){try{if(this['isNotNull'](_0x480024)){logger['debug'](_0xb594('0xe1'),_0x480024['uniqueid'],util[_0xb594('0x3e')](_0x480024,{'showHidden':![],'depth':null}));if(_0x480024[_0xb594('0xe2')][_0xb594('0x94')]()===_0xb594('0xe3')){_0x480024['applicationdata']=_0x480024['appdata']&&_0x480024['appdata']['startsWith'](_0xb594('0xe4'))?_0x480024['appdata']:(_0x480024[_0xb594('0xe5')]||_0x480024[_0xb594('0xe6')])[_0xb594('0x94')]();if(_['startsWith'](_0x480024[_0xb594('0xe6')][_0xb594('0x94')](),_0xb594('0xe7'))){logger['info']('[%s][voiceQueueReport][newexten]\x20application:%s\x20appdata:%s',_0x480024[_0xb594('0x73')],_0x480024['application'],_0x480024[_0xb594('0xe6')]);if(_[_0xb594('0x64')](this[_0xb594('0xe')][_0x480024[_0xb594('0x73')]]))this['channels'][_0x480024[_0xb594('0x73')]]={};var _0x7fdc07=_0x480024[_0xb594('0xe6')][_0xb594('0xe8')]('=');var _0x5eaac8=_0x7fdc07[0x0][_0xb594('0x94')]()[_0xb594('0xe9')](/cdr\((.*)\)/);if(_0x5eaac8)this[_0xb594('0xe')][_0x480024['uniqueid']][_0x5eaac8[0x1]]=_0x7fdc07[0x1];}}}}catch(_0x585fe9){logger['error'](_0xb594('0xea'),_0x480024[_0xb594('0x73')],util[_0xb594('0x3e')](_0x585fe9,{'showHidden':![],'depth':null}));}};module[_0xb594('0xeb')]=VoiceQueueReport;