Built motion from commit bab6f49e.|2.6.17
[motion2.git] / server / services / ami / report / voiceQueueReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xaa4e=['lastAssignedTo','[%s][voiceQueueReport][queuecallerleave]','queuecallerleaveAt','connectedlinenum','connectedlinename','[voiceQueueReport][queuecallerleave]\x20name:%s\x20type:%s\x20connectedlinenum:%s\x20connectedlinename:%s','queuecallerleave','[%s][voiceQueueReport][agentconnect]','COMPLETEDBYAGENT','[%s][voiceQueueReport][agentcomplete]','assigned','membername','transfer','COMPLETED','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETED','startsWith','toLowerCase','local/','linkedid','add','seconds','FORWARDTRANSFER','transfertype','FORWARD','transferexten','transferuniqueid','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:FORWARDTRANSFER','COMPLETEDBY','reason','toUpperCase','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:%s','syncVarSet','[%s][voiceQueueReport][varset]','addVariable','CONTINUE','queuecallerexitAt','lastevent','timeout','[%s][voiceQueueReport][varset]\x20sending\x20timeout\x20event:','custom:timeout','value','emitVoiceQueueChannelRemove','variable','queueposition','rtpaudioqos','rtpaudioqosbridged','rtpaudioqosjitter','rtpaudioqosjitterbridged','rtpaudioqoslossbridged','rtpaudioqosrtt','rtpaudioqosrttbridged','bridgepeer','membercalls','memberdynamic','memberinterface','memberlastcall','handleHangup','length','sumHoldTime','diff','sumDuration','sumBillable','unmanaged','[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerunmanaged\x20event:','abandoned','[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerabandon\x20event:','custom:queuecallerabandon','hangup','custom:voiceQueueReport','[%s][voiceQueueReport][handleHangup]','[%s][voiceQueueReport][hangup]','cause-txt','transferid','transfereeuniqueid','secondtransfererexten','secondtransfereruniqueid','ATTENDED','[%s][voiceQueueReport][attendedTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s','transfertargetuniqueid','origtransfererexten','origtransfereruniqueid','[%s][voiceQueueReport][attendedtransfer]','BLINDTRANSFER','BLIND','extension','[%s][voiceQueueReport][blindTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s','BlindTransfer','context','transfererchannel','[%s][voiceQueueReport][blindtransfer]','[%s][voiceQueueReport][musiconholdstart]','[%s][voiceQueueReport][musiconholdstart]\x20mohstarttime:%s','mohstarttime','mohtime','milliseconds','[%s][voiceQueueReport][musiconholdstop]\x20mohtime:%s','[%s][voiceQueueReport][musiconholdstop]','syncNewExten','applicationdata','appdata','CDR(routeAlias)','[%s][voiceQueueReport][newexten]\x20application:%s\x20appdata:%s','application','[%s][voiceQueueReport][newexten]','util','../../../config/environment','../../../config/logger','ami','../ami','../model/queueReport','../model/voiceQueueSummary','defaults','redis','localhost','prototype','tail','queueReports','realtime','agents','channels','queueChannels','voiceQueues','summary','variables','queuesummary','syncQueueSummary','bind','queuesummarycomplete','queuemember','syncQueueMember','syncQueueStatusComplete','queuecallerabandon','syncQueueCallerAbandon','syncQueueCallerLeave','agentcomplete','syncAgentComplete','syncAgentConnect','varset','syncHangup','fullybooted','musiconholdstart','syncMusicOnHoldStart','syncMusicOnHoldStop','syncAttendedTransfer','blindtransfer','syncBlindTransfer','loopQueueSummary','loopQueueShow','isEmpty','hasOwnProperty','originated','talking','pTalking','waiting','queueStatusComplete','unlockRR','queuecallerexit','queuecallercomplete','clearZombieChannels','switch','sequence','enqueue','isNil','Action','status','channel','catch','message','No\x20such\x20channel','error','inspect','[%s][voiceQueueReport][checkQueueReport]','[%s][voiceQueueReport][checkVariables]','syncFullyBooted','[FullyBooted]\x20clear\x20realtime','campaigns','clearQueueReport','clearqueuereport','emit','emitVoiceQueueChannelSave','debug','[%s][voiceQueueReport][',']\x20sending\x20voice_queue_channel:save\x20event:','uniqueid','format','voice:queue:%s','voice_queue_channel:save','voice_queue_presence:save',']\x20sending\x20voice_queue_channel:remove\x20event:','queuecallerexitreason','ATTENDEDTRANSFER','voice_queue_channel:remove','emitInboundVoiceQueueSummary','type','inbound','voice_queue:save','isNotNull','isUndefined','queues','isRunning','then','actionid','queuestatus','createQueueSummaryReport','name','summaryEvent','createReport','handleInboundQueueSummaryReport','assign','queue','custom:queuesummary','statusRequests','syncQueueSummaryComplete','completeEvent','push','[voiceQueueReport][queuesummary]','[voiceQueueReport][queuesummarycomplete]\x20event:','custom:queuesummarycomplete','[%s][voiceQueueReport][queuecallerjoin]','queuecallerjoinAt','position','count','routealias','info','[voiceQueueReport][queuecallerjoin]\x20name:%s\x20type:%s','keys','queuecallerjoin','[%s][voiceQueueReport][queuecallerabandon]','last','queuecallercompleteAt','holdtime','originalposition','queuecallerabandonAt','YYYY-MM-DD\x20HH:mm:ss','ABANDONED'];(function(_0x39bfb6,_0x4272c8){var _0x23fef9=function(_0x5f83c1){while(--_0x5f83c1){_0x39bfb6['push'](_0x39bfb6['shift']());}};_0x23fef9(++_0x4272c8);}(_0xaa4e,0x153));var _0xeaa4=function(_0xfae23b,_0x2be4ba){_0xfae23b=_0xfae23b-0x0;var _0x200640=_0xaa4e[_0xfae23b];return _0x200640;};'use strict';var _=require('lodash');var moment=require('moment');var util=require(_0xeaa4('0x0'));var Redis=require('ioredis');var config=require(_0xeaa4('0x1'));var logger=require(_0xeaa4('0x2'))(_0xeaa4('0x3'));var ami=require(_0xeaa4('0x4'));var QueueReport=require(_0xeaa4('0x5'));var VoiceQueueSummary=require(_0xeaa4('0x6'));config['redis']=_[_0xeaa4('0x7')](config[_0xeaa4('0x8')],{'host':_0xeaa4('0x9'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0xeaa4('0x8')]));var Sequence=function(){};Sequence[_0xeaa4('0xa')]['enqueue']=function(_0xf0bc73){this[_0xeaa4('0xb')]=this[_0xeaa4('0xb')]?this[_0xeaa4('0xb')]['finally'](_0xf0bc73):_0xf0bc73();};function VoiceQueueReport(_0xa181d4){this['sequence']=new Sequence();this[_0xeaa4('0xc')]={};this[_0xeaa4('0xd')]=_0xa181d4;this['agents']=_0xa181d4[_0xeaa4('0xe')];this[_0xeaa4('0xf')]=_0xa181d4[_0xeaa4('0x10')];this['voiceQueues']=_0xa181d4[_0xeaa4('0x11')];this['campaigns']=_0xa181d4['campaigns'];this[_0xeaa4('0x12')]=initializeSummary();this[_0xeaa4('0x13')]={};ami['on'](_0xeaa4('0x14'),this[_0xeaa4('0x15')][_0xeaa4('0x16')](this));ami['on'](_0xeaa4('0x17'),this['syncQueueSummaryComplete'][_0xeaa4('0x16')](this));ami['on'](_0xeaa4('0x18'),this[_0xeaa4('0x19')]['bind'](this));ami['on']('queuestatuscomplete',this[_0xeaa4('0x1a')][_0xeaa4('0x16')](this));ami['on']('queuecallerjoin',this['syncQueueCallerJoin'][_0xeaa4('0x16')](this));ami['on'](_0xeaa4('0x1b'),this[_0xeaa4('0x1c')][_0xeaa4('0x16')](this));ami['on']('queuecallerleave',this[_0xeaa4('0x1d')][_0xeaa4('0x16')](this));ami['on'](_0xeaa4('0x1e'),this[_0xeaa4('0x1f')]['bind'](this));ami['on']('agentconnect',this[_0xeaa4('0x20')][_0xeaa4('0x16')](this));ami['on'](_0xeaa4('0x21'),this['syncVarSet']['bind'](this));ami['on']('hangup',this[_0xeaa4('0x22')][_0xeaa4('0x16')](this));ami['on'](_0xeaa4('0x23'),this['syncFullyBooted'][_0xeaa4('0x16')](this));ami['on'](_0xeaa4('0x24'),this[_0xeaa4('0x25')][_0xeaa4('0x16')](this));ami['on']('musiconholdstop',this[_0xeaa4('0x26')][_0xeaa4('0x16')](this));ami['on']('attendedtransfer',this[_0xeaa4('0x27')][_0xeaa4('0x16')](this));ami['on'](_0xeaa4('0x28'),this[_0xeaa4('0x29')][_0xeaa4('0x16')](this));this[_0xeaa4('0x2a')]();this[_0xeaa4('0x2b')]();}function clearChannels(_0x51e82d){if(!_[_0xeaa4('0x2c')](_0x51e82d)){for(var _0x460a2d in _0x51e82d){if(_0x51e82d['hasOwnProperty'](_0x460a2d)){delete _0x51e82d[_0x460a2d];}}}}function clearCampaigns(_0xd01abb){if(!_[_0xeaa4('0x2c')](_0xd01abb)){for(var _0x12f085 in _0xd01abb){if(_0xd01abb[_0xeaa4('0x2d')](_0x12f085)){_0xd01abb[_0x12f085][_0xeaa4('0x2e')]=0x0;}}}}function clearVoiceQueues(_0x9576fd){if(!_['isEmpty'](_0x9576fd)){for(var _0x261414 in _0x9576fd){if(_0x9576fd[_0xeaa4('0x2d')](_0x261414)){_0x9576fd[_0x261414][_0xeaa4('0x2e')]=0x0;_0x9576fd[_0x261414][_0xeaa4('0x2f')]=0x0;_0x9576fd[_0x261414][_0xeaa4('0x30')]=0x0;_0x9576fd[_0x261414][_0xeaa4('0x31')]=0x0;_0x9576fd[_0x261414][_0xeaa4('0x32')]=!![];}}}}function clearAgentBooked(_0x6ec5e8){if(!_[_0xeaa4('0x2c')](_0x6ec5e8)){for(var _0x563421 in _0x6ec5e8){if(_0x6ec5e8[_0xeaa4('0x2d')](_0x563421)){_0x6ec5e8[_0x563421][_0xeaa4('0x33')]=!![];}}}}function initializeSummary(){return{'id':null,'completeEvent':null,'isRunning':![],'queues':{},'queuestatus':{},'statusRequests':0x0};}function hasCallerLeftTheQueue(_0x559471){return _0x559471[_0xeaa4('0x34')]||_0x559471['queuecallerabandon']||_0x559471[_0xeaa4('0x35')];}VoiceQueueReport['prototype'][_0xeaa4('0x36')]=function(){var _0x3fd462=this;for(var _0x3d9e91 in this['channels']){if(this[_0xeaa4('0xf')][_0xeaa4('0x2d')](_0x3d9e91)&&!this[_0xeaa4('0xf')][_0x3d9e91][_0xeaa4('0x37')]){this[_0xeaa4('0x38')][_0xeaa4('0x39')](function(){if(!_[_0xeaa4('0x3a')](_0x3fd462[_0xeaa4('0xf')][_0x3d9e91])){return ami[_0xeaa4('0x3b')]({'action':_0xeaa4('0x3c'),'channel':_0x3fd462[_0xeaa4('0xf')][_0x3d9e91][_0xeaa4('0x3d')]})[_0xeaa4('0x3e')](function(_0x55e5eb){if(_0x55e5eb[_0xeaa4('0x3f')]===_0xeaa4('0x40')){setTimeout(function(){if(_0x3fd462[_0xeaa4('0xf')][_0x3d9e91]){delete _0x3fd462['channels'][_0x3d9e91];logger[_0xeaa4('0x41')]('[%s][voiceQueueReport][checkChannel]',_0x3d9e91,util[_0xeaa4('0x42')](_0x55e5eb,{'showHidden':![],'depth':null}));}if(_0x3fd462['queueReports'][_0x3d9e91]){delete _0x3fd462[_0xeaa4('0xc')][_0x3d9e91];logger[_0xeaa4('0x41')](_0xeaa4('0x43'),_0x3d9e91,util[_0xeaa4('0x42')](_0x55e5eb,{'showHidden':![],'depth':null}));}if(_0x3fd462[_0xeaa4('0x13')][_0x3d9e91]){delete _0x3fd462[_0xeaa4('0x13')][_0x3d9e91];logger['error'](_0xeaa4('0x44'),_0x3d9e91,util[_0xeaa4('0x42')](_0x55e5eb,{'showHidden':![],'depth':null}));}},0x1f40);}});}});}}};VoiceQueueReport[_0xeaa4('0xa')][_0xeaa4('0x45')]=function(){logger['error'](_0xeaa4('0x46'));clearChannels(this['channels']);this['clearQueueReport'](this[_0xeaa4('0xc')]);clearAgentBooked(this[_0xeaa4('0xe')]);clearVoiceQueues(this[_0xeaa4('0x11')]);clearCampaigns(this[_0xeaa4('0x47')]);this[_0xeaa4('0x12')]=initializeSummary();};VoiceQueueReport['prototype'][_0xeaa4('0x48')]=function(_0x1301a4){var _0x5d8772=this;if(!_['isEmpty'](_0x1301a4)){for(var _0x3aba6f in _0x1301a4){if(_0x1301a4[_0xeaa4('0x2d')](_0x3aba6f)){_0x5d8772['emitVoiceQueueChannelRemove'](_0x1301a4[_0x3aba6f],_0xeaa4('0x49'));delete _0x1301a4[_0x3aba6f];}}}};VoiceQueueReport[_0xeaa4('0xa')][_0xeaa4('0x4a')]=function(_0x95a97e,_0x537581,_0x1c13b7){io['to'](_0x95a97e)[_0xeaa4('0x4a')](_0x537581,_0x1c13b7);};VoiceQueueReport[_0xeaa4('0xa')][_0xeaa4('0x4b')]=function(_0x113f0e,_0x238173){logger[_0xeaa4('0x4c')](_0xeaa4('0x4d')+_0x238173+_0xeaa4('0x4e'),_0x113f0e[_0xeaa4('0x4f')],util[_0xeaa4('0x42')](_0x113f0e,{'showHidden':![],'depth':null}));this[_0xeaa4('0x4a')](util[_0xeaa4('0x50')](_0xeaa4('0x51'),_0x113f0e['queue']),_0xeaa4('0x52'),_0x113f0e);io[_0xeaa4('0x4a')](_0xeaa4('0x53'),_0x113f0e);};VoiceQueueReport[_0xeaa4('0xa')]['emitVoiceQueueChannelRemove']=function(_0x2f9e72,_0x1ec50c){logger['debug']('[%s][voiceQueueReport]['+_0x1ec50c+_0xeaa4('0x54'),_0x2f9e72[_0xeaa4('0x4f')],util[_0xeaa4('0x42')](_0x2f9e72,{'showHidden':![],'depth':null}));if(_0x2f9e72[_0xeaa4('0x55')]===_0xeaa4('0x56')){return;}this[_0xeaa4('0x4a')](util[_0xeaa4('0x50')](_0xeaa4('0x51'),_0x2f9e72['queue']),_0xeaa4('0x57'),_0x2f9e72);io[_0xeaa4('0x4a')]('voice_queue_presence:remove',_0x2f9e72);};VoiceQueueReport['prototype'][_0xeaa4('0x58')]=function(_0x57f687){if(_0x57f687[_0xeaa4('0x59')]===_0xeaa4('0x5a')){logger[_0xeaa4('0x4c')]('[voiceQueueReport][queuesummary]\x20sending\x20voice_queue:save\x20event:',util['inspect'](_0x57f687,{'showHidden':![],'depth':null}));this[_0xeaa4('0x4a')](util[_0xeaa4('0x50')](_0xeaa4('0x51'),_0x57f687['name']),_0xeaa4('0x5b'),_0x57f687);}};VoiceQueueReport['prototype'][_0xeaa4('0x5c')]=function(_0x32f014){return _0x32f014!==null&&!_[_0xeaa4('0x5d')](_0x32f014);};VoiceQueueReport[_0xeaa4('0xa')][_0xeaa4('0x2b')]=function(){var _0x53f250=this;setInterval(function(){_0x53f250[_0xeaa4('0x36')]();ami[_0xeaa4('0x3b')]({'action':_0xeaa4('0x5e')})[_0xeaa4('0x3e')](function(_0x3cf285){logger[_0xeaa4('0x41')]('[voiceQueueReport][queues]',util[_0xeaa4('0x42')](_0x3cf285,{'showHidden':![],'depth':null}));});},0x2710);};VoiceQueueReport['prototype'][_0xeaa4('0x2a')]=function(){var _0x3673ad=this;setInterval(function(){if(!_0x3673ad[_0xeaa4('0x12')][_0xeaa4('0x5f')]){return ami['Action']({'action':_0xeaa4('0x14')})[_0xeaa4('0x60')](function(_0x538a44){_0x3673ad['summary']['id']=_0x538a44[_0xeaa4('0x61')];_0x3673ad['summary']['isRunning']=!![];_0x3673ad['summary'][_0xeaa4('0x62')][_0x538a44[_0xeaa4('0x61')]]={};})[_0xeaa4('0x3e')](function(_0x1f96f3){logger[_0xeaa4('0x41')]('[voiceQueueReport][queuesummary]',util['inspect'](_0x1f96f3,{'showHidden':![],'depth':null}));});}},0x3e8);};VoiceQueueReport['prototype'][_0xeaa4('0x63')]=function(_0x523a6d,_0x34c928){var _0x1ef49e=this[_0xeaa4('0x12')][_0xeaa4('0x5e')][_0x523a6d[_0xeaa4('0x64')]][_0xeaa4('0x65')];var _0x1180df=new VoiceQueueSummary(_0x523a6d);return _0x1180df[_0xeaa4('0x66')](_0x34c928['agents'],this[_0xeaa4('0xe')],_0x1ef49e,this[_0xeaa4('0xd')]['channels']);};VoiceQueueReport[_0xeaa4('0xa')][_0xeaa4('0x67')]=function(_0x482fb9,_0x48ad58){var _0x597019=this[_0xeaa4('0x63')](_0x482fb9,_0x48ad58);var _0x56a0f5=![];_0x56a0f5=_0x597019['compareToInboundQueue'](_0x482fb9);if(_0x56a0f5){Object[_0xeaa4('0x68')](_0x482fb9,_0x597019);this['realtime'][_0xeaa4('0x11')][_0x482fb9[_0xeaa4('0x64')]]=_0x482fb9;this['emitInboundVoiceQueueSummary'](_0x597019);}};VoiceQueueReport[_0xeaa4('0xa')]['syncQueueStatusComplete']=function(_0x39c204){var _0x17571e=null;var _0x3d1591=this[_0xeaa4('0x12')]['id'];if(this[_0xeaa4('0x12')][_0xeaa4('0x62')][_0x3d1591]){_0x17571e=this[_0xeaa4('0x12')][_0xeaa4('0x62')][_0x3d1591][_0x39c204[_0xeaa4('0x61')]];}if(!_0x17571e){this[_0xeaa4('0x12')]=initializeSummary();return;}var _0x3487cc=this[_0xeaa4('0x11')][_0x17571e[_0xeaa4('0x69')]];if(_0x3487cc['type']===_0xeaa4('0x5a')){this[_0xeaa4('0x67')](_0x3487cc,_0x17571e);}else if(_0x3487cc[_0xeaa4('0x59')]==='outbound'){var _0x5fb0f4=this[_0xeaa4('0x63')](_0x3487cc,_0x17571e);ami[_0xeaa4('0x4a')](_0xeaa4('0x6a'),_0x5fb0f4);}this[_0xeaa4('0x12')]['statusRequests']-=0x1;var _0x1e703f=this[_0xeaa4('0x12')][_0xeaa4('0x6b')]>0x0?!![]:![];if(!_0x1e703f){return this[_0xeaa4('0x6c')](this[_0xeaa4('0x12')][_0xeaa4('0x6d')]);}};VoiceQueueReport[_0xeaa4('0xa')][_0xeaa4('0x19')]=function(_0x415d59){var _0x321205=this[_0xeaa4('0x12')]['id'];if(this[_0xeaa4('0x12')]['queuestatus'][_0x321205]&&this[_0xeaa4('0x12')][_0xeaa4('0x62')][_0x321205][_0x415d59[_0xeaa4('0x61')]]){this[_0xeaa4('0x12')][_0xeaa4('0x62')][_0x321205][_0x415d59[_0xeaa4('0x61')]][_0xeaa4('0xe')][_0xeaa4('0x6e')](_0x415d59);}};VoiceQueueReport[_0xeaa4('0xa')][_0xeaa4('0x15')]=function(_0xcae99f){var _0x28eff6=this;try{if(this[_0xeaa4('0x5c')](_0xcae99f)&&this[_0xeaa4('0x5c')](_0xcae99f['queue'])){logger[_0xeaa4('0x4c')]('[voiceQueueReport][queuesummary]\x20event:',util[_0xeaa4('0x42')](_0xcae99f,{'showHidden':![],'depth':null}));var _0x95b338=this['voiceQueues'][_0xcae99f[_0xeaa4('0x69')]];if(_0x95b338){logger[_0xeaa4('0x4c')]('[voiceQueueReport][queuesummary]\x20name:%s',_0x95b338[_0xeaa4('0x64')]);this[_0xeaa4('0x12')][_0xeaa4('0x5e')][_0x95b338['name']]={'summaryEvent':_0xcae99f};this[_0xeaa4('0x12')][_0xeaa4('0x6b')]+=0x1;return ami[_0xeaa4('0x3b')]({'action':_0xeaa4('0x62'),'queue':_0x95b338[_0xeaa4('0x64')]})[_0xeaa4('0x60')](function(_0x2ce58a){if(!_0x28eff6[_0xeaa4('0x12')][_0xeaa4('0x62')][_0xcae99f[_0xeaa4('0x61')]]){_0x28eff6[_0xeaa4('0x12')][_0xeaa4('0x62')][_0xcae99f[_0xeaa4('0x61')]]={};}_0x28eff6[_0xeaa4('0x12')][_0xeaa4('0x62')][_0xcae99f[_0xeaa4('0x61')]][_0x2ce58a[_0xeaa4('0x61')]]={'queue':_0x95b338['name'],'agents':[]};})[_0xeaa4('0x3e')](function(_0x2c86e0){throw _0x2c86e0;});}}}catch(_0x2754b8){logger['error'](_0xeaa4('0x6f'),util[_0xeaa4('0x42')](_0x2754b8,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xeaa4('0xa')][_0xeaa4('0x6c')]=function(_0x485b19){if(this[_0xeaa4('0x12')][_0xeaa4('0x6b')]>0x0){this[_0xeaa4('0x12')]['completeEvent']=_0x485b19;return;}logger['debug'](_0xeaa4('0x70'),util['inspect'](_0x485b19,{'showHidden':![],'depth':null}));this[_0xeaa4('0x12')]=initializeSummary();ami[_0xeaa4('0x4a')](_0xeaa4('0x71'),{});};VoiceQueueReport['prototype']['syncQueueCallerJoin']=function(_0x24856b){try{if(this[_0xeaa4('0x5c')](_0x24856b)){logger[_0xeaa4('0x4c')](_0xeaa4('0x72'),_0x24856b[_0xeaa4('0x4f')],util['inspect'](_0x24856b,{'showHidden':![],'depth':null}));if(_[_0xeaa4('0x5d')](this[_0xeaa4('0xc')][_0x24856b[_0xeaa4('0x4f')]])){this[_0xeaa4('0xc')][_0x24856b[_0xeaa4('0x4f')]]=[];}if(_[_0xeaa4('0x5d')](this[_0xeaa4('0xf')][_0x24856b['uniqueid']])){this[_0xeaa4('0xf')][_0x24856b[_0xeaa4('0x4f')]]={};}var _0x5d3587=new QueueReport();_0x5d3587[_0xeaa4('0x69')]=_0x24856b[_0xeaa4('0x69')];_0x5d3587[_0xeaa4('0x59')]=this[_0xeaa4('0x11')][_0x5d3587[_0xeaa4('0x69')]]&&this['voiceQueues'][_0x5d3587[_0xeaa4('0x69')]][_0xeaa4('0x59')]?this[_0xeaa4('0x11')][_0x5d3587[_0xeaa4('0x69')]][_0xeaa4('0x59')]||_0xeaa4('0x5a'):_0xeaa4('0x5a');_0x5d3587[_0xeaa4('0x73')]=moment()[_0xeaa4('0x50')]('YYYY-MM-DD\x20HH:mm:ss');_0x5d3587[_0xeaa4('0x74')]=_0x24856b['position'];_0x5d3587[_0xeaa4('0x75')]=_0x24856b[_0xeaa4('0x75')];_0x5d3587['uniqueid']=_0x24856b[_0xeaa4('0x4f')];_0x5d3587[_0xeaa4('0x76')]=this['channels'][_0x24856b[_0xeaa4('0x4f')]][_0xeaa4('0x76')];logger[_0xeaa4('0x77')](_0xeaa4('0x78'),_0x5d3587[_0xeaa4('0x69')],_0x5d3587[_0xeaa4('0x59')]);Object['assign'](_0x5d3587,_['pick'](_0x24856b,_[_0xeaa4('0x79')](_0x5d3587)));this['queueReports'][_0x24856b[_0xeaa4('0x4f')]][_0xeaa4('0x6e')](_0x5d3587);this['channels'][_0x24856b[_0xeaa4('0x4f')]]=_0x5d3587;this[_0xeaa4('0x4b')](_0x5d3587,_0xeaa4('0x7a'));}}catch(_0x414b73){logger['error'](_0xeaa4('0x72'),_0x24856b[_0xeaa4('0x4f')],util[_0xeaa4('0x42')](_0x414b73,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xeaa4('0xa')][_0xeaa4('0x1c')]=function(_0x422cc0){try{if(this[_0xeaa4('0x5c')](_0x422cc0)){logger[_0xeaa4('0x4c')](_0xeaa4('0x7b'),_0x422cc0['uniqueid'],util['inspect'](_0x422cc0,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x422cc0[_0xeaa4('0x4f')]]){var _0x4dadeb=_[_0xeaa4('0x7c')](this[_0xeaa4('0xc')][_0x422cc0[_0xeaa4('0x4f')]]);_0x4dadeb[_0xeaa4('0x35')]=![];_0x4dadeb[_0xeaa4('0x7d')]=null;_0x4dadeb[_0xeaa4('0x7e')]=_0x422cc0['holdtime'];_0x4dadeb[_0xeaa4('0x7f')]=_0x422cc0[_0xeaa4('0x7f')];_0x4dadeb['queuecallerabandon']=!![];_0x4dadeb[_0xeaa4('0x80')]=moment()[_0xeaa4('0x50')](_0xeaa4('0x81'));_0x4dadeb[_0xeaa4('0x55')]=_0xeaa4('0x82');_0x4dadeb[_0xeaa4('0x83')]=null;logger['info']('[voiceQueueReport][queuecallerabandon]\x20name:%s\x20type:%s',_0x4dadeb[_0xeaa4('0x69')],_0x4dadeb['type']);this[_0xeaa4('0xf')][_0x422cc0[_0xeaa4('0x4f')]]=_0x4dadeb;this['emitVoiceQueueChannelRemove'](_0x4dadeb,_0xeaa4('0x1b'));}}}catch(_0x1d5094){logger['error'](_0xeaa4('0x7b'),_0x422cc0[_0xeaa4('0x4f')],util[_0xeaa4('0x42')](_0x1d5094,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xeaa4('0xa')][_0xeaa4('0x1d')]=function(_0x5aeb16){try{if(this[_0xeaa4('0x5c')](_0x5aeb16)){logger[_0xeaa4('0x4c')](_0xeaa4('0x84'),_0x5aeb16[_0xeaa4('0x4f')],util[_0xeaa4('0x42')](_0x5aeb16,{'showHidden':![],'depth':null}));if(this[_0xeaa4('0xc')][_0x5aeb16[_0xeaa4('0x4f')]]){var _0xb9cb42=_[_0xeaa4('0x7c')](this[_0xeaa4('0xc')][_0x5aeb16['uniqueid']]);_0xb9cb42[_0xeaa4('0x85')]=moment()[_0xeaa4('0x50')](_0xeaa4('0x81'));_0xb9cb42['connectedlinenum']=_0x5aeb16[_0xeaa4('0x86')];_0xb9cb42[_0xeaa4('0x87')]=_0x5aeb16[_0xeaa4('0x87')];logger[_0xeaa4('0x77')](_0xeaa4('0x88'),_0xb9cb42[_0xeaa4('0x69')],_0xb9cb42[_0xeaa4('0x59')],_0x5aeb16[_0xeaa4('0x86')],_0x5aeb16[_0xeaa4('0x87')]);this[_0xeaa4('0xf')][_0x5aeb16[_0xeaa4('0x4f')]]=_0xb9cb42;this[_0xeaa4('0x4b')](_0xb9cb42,_0xeaa4('0x89'));}}}catch(_0x298c60){logger['error'](_0xeaa4('0x84'),_0x5aeb16[_0xeaa4('0x4f')],util[_0xeaa4('0x42')](_0x298c60,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xeaa4('0xa')][_0xeaa4('0x20')]=function(_0x24fdc9){try{if(this[_0xeaa4('0x5c')](_0x24fdc9)){logger['debug'](_0xeaa4('0x8a'),_0x24fdc9[_0xeaa4('0x4f')],util[_0xeaa4('0x42')](_0x24fdc9,{'showHidden':![],'depth':null}));if(this[_0xeaa4('0xc')][_0x24fdc9[_0xeaa4('0x4f')]]){var _0x19ff9c=_[_0xeaa4('0x7c')](this[_0xeaa4('0xc')][_0x24fdc9[_0xeaa4('0x4f')]]);_0x19ff9c['queuecallercomplete']=!![];_0x19ff9c['queuecallerexitreason']=_0xeaa4('0x8b');logger['info']('[voiceQueueReport][agentconnect]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETEDBYAGENT',_0x19ff9c[_0xeaa4('0x69')],_0x19ff9c['type']);}}}catch(_0x4b75f4){logger[_0xeaa4('0x41')](_0xeaa4('0x8a'),_0x24fdc9[_0xeaa4('0x4f')],util['inspect'](_0x4b75f4,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xeaa4('0xa')]['syncAgentComplete']=function(_0x51d774){try{if(this[_0xeaa4('0x5c')](_0x51d774)){logger['debug'](_0xeaa4('0x8c'),_0x51d774[_0xeaa4('0x4f')],util[_0xeaa4('0x42')](_0x51d774,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x51d774[_0xeaa4('0x4f')]]){var _0x4c60df=_['last'](this[_0xeaa4('0xc')][_0x51d774[_0xeaa4('0x4f')]]);_0x4c60df['queuecallerabandon']=![];_0x4c60df[_0xeaa4('0x80')]=null;_0x4c60df[_0xeaa4('0x8d')]=!![];_0x4c60df[_0xeaa4('0x83')]=_0x51d774[_0xeaa4('0x8e')];_0x4c60df[_0xeaa4('0x7e')]=_0x51d774[_0xeaa4('0x7e')];_0x4c60df['queuecallercomplete']=!![];_0x4c60df[_0xeaa4('0x34')]=![];_0x4c60df['queuecallerexitAt']=null;if(!_0x4c60df[_0xeaa4('0x8f')]){if(_0x51d774['reason']==_0xeaa4('0x8f')){_0x4c60df[_0xeaa4('0x55')]=_0xeaa4('0x90');logger[_0xeaa4('0x77')](_0xeaa4('0x91'),_0x4c60df[_0xeaa4('0x69')],_0x4c60df['type']);}else{if(_[_0xeaa4('0x92')](_0x51d774['channel'][_0xeaa4('0x93')](),_0xeaa4('0x94'))){if(this[_0xeaa4('0xc')][_0x51d774['linkedid']]){var _0x461277=_[_0xeaa4('0x7c')](this['queueReports'][_0x51d774[_0xeaa4('0x95')]]);_0x461277[_0xeaa4('0x35')]=![];_0x461277[_0xeaa4('0x34')]=!![];_0x461277['queuecallerexitAt']=moment(_0x4c60df[_0xeaa4('0x73')])[_0xeaa4('0x96')](_0x51d774[_0xeaa4('0x7e')],_0xeaa4('0x97'))[_0xeaa4('0x50')](_0xeaa4('0x81'));_0x461277['queuecallerexitreason']=_0xeaa4('0x98');_0x461277['transfer']=!![];_0x461277[_0xeaa4('0x99')]=_0xeaa4('0x9a');_0x461277[_0xeaa4('0x9b')]=_0x51d774['destexten'];_0x461277[_0xeaa4('0x9c')]=_0x51d774[_0xeaa4('0x4f')];logger[_0xeaa4('0x77')](_0xeaa4('0x9d'),_0x461277[_0xeaa4('0x69')],_0x461277['type']);var _0x118b25=this[_0xeaa4('0xc')][_0x51d774[_0xeaa4('0x95')]];this[_0xeaa4('0xc')][_0x51d774[_0xeaa4('0x95')]]=this[_0xeaa4('0xc')][_0x51d774[_0xeaa4('0x4f')]];this[_0xeaa4('0xc')][_0x51d774[_0xeaa4('0x4f')]]=_0x118b25;}}else{_0x4c60df[_0xeaa4('0x55')]=_0xeaa4('0x9e')+_0x51d774[_0xeaa4('0x9f')][_0xeaa4('0xa0')]();logger[_0xeaa4('0x77')](_0xeaa4('0xa1'),_0x4c60df[_0xeaa4('0x69')],_0x4c60df[_0xeaa4('0x59')],_0x4c60df[_0xeaa4('0x55')]);}}}this['channels'][_0x51d774[_0xeaa4('0x4f')]]=_0x4c60df;}}}catch(_0x26df80){logger['error']('[%s][voiceQueueReport][agentcomplete]',_0x51d774[_0xeaa4('0x4f')],util[_0xeaa4('0x42')](_0x26df80,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0xeaa4('0xa2')]=function(_0x1262ee){try{if(this[_0xeaa4('0x5c')](_0x1262ee)){logger[_0xeaa4('0x4c')](_0xeaa4('0xa3'),_0x1262ee[_0xeaa4('0x4f')],util[_0xeaa4('0x42')](_0x1262ee,{'showHidden':![],'depth':null}));this[_0xeaa4('0xa4')](_0x1262ee[_0xeaa4('0x4f')],_[_0xeaa4('0x79')](_0x1262ee['variable'])[0x0],_0x1262ee['value']);if(this[_0xeaa4('0xc')][_0x1262ee[_0xeaa4('0x4f')]]){var _0x512d99=_[_0xeaa4('0x7c')](this[_0xeaa4('0xc')][_0x1262ee[_0xeaa4('0x4f')]]);if(_0x512d99){if(this['isNotNull'](_0x1262ee['variable'])&&this['isNotNull'](_0x1262ee['variable'][_0xeaa4('0x62')])){switch(_0x1262ee['value']){case _0xeaa4('0xa5'):_0x512d99['queuecallerexit']=![];_0x512d99[_0xeaa4('0xa6')]=null;break;case'TIMEOUT':_0x512d99[_0xeaa4('0xa7')]=_0xeaa4('0xa8');_0x512d99[_0xeaa4('0x34')]=!![];_0x512d99[_0xeaa4('0xa6')]=moment()[_0xeaa4('0x50')](_0xeaa4('0x81'));_0x512d99[_0xeaa4('0x85')]=moment()[_0xeaa4('0x50')](_0xeaa4('0x81'));logger['debug'](_0xeaa4('0xa9'),_0x1262ee['uniqueid'],util[_0xeaa4('0x42')](_0x512d99,{'showHidden':![],'depth':null}));ami[_0xeaa4('0x4a')](_0xeaa4('0xaa'),_0x512d99);break;default:_0x512d99[_0xeaa4('0x34')]=!![];_0x512d99[_0xeaa4('0xa6')]=moment()[_0xeaa4('0x50')]('YYYY-MM-DD\x20HH:mm:ss');_0x512d99[_0xeaa4('0x85')]=moment()[_0xeaa4('0x50')](_0xeaa4('0x81'));}_0x512d99[_0xeaa4('0x1b')]=![];_0x512d99[_0xeaa4('0x80')]=null;_0x512d99['queuecallerexitreason']=_0x1262ee[_0xeaa4('0xab')];this[_0xeaa4('0xf')][_0x1262ee['uniqueid']]=_0x512d99;this[_0xeaa4('0xac')](_0x512d99,_0xeaa4('0x21'));}else if(this[_0xeaa4('0x5c')](_0x1262ee['variable'])&&this[_0xeaa4('0x5c')](_0x1262ee[_0xeaa4('0xad')][_0xeaa4('0xae')])){if(!_0x512d99[_0xeaa4('0x1b')]){_0x512d99[_0xeaa4('0x34')]=!![];_0x512d99[_0xeaa4('0xa6')]=moment()[_0xeaa4('0x50')](_0xeaa4('0x81'));_0x512d99['queuecallerexitreason']='EXITWITHKEY';_0x512d99['queuecallerleaveAt']=moment()[_0xeaa4('0x50')](_0xeaa4('0x81'));this[_0xeaa4('0xf')][_0x1262ee[_0xeaa4('0x4f')]]=_0x512d99;}}logger[_0xeaa4('0x77')]('[%s][voiceQueueReport][varset]\x20name:%s\x20type:%s\x20variable:%s\x20value:%s',_0x1262ee[_0xeaa4('0x4f')],_0x512d99[_0xeaa4('0x69')],_0x512d99[_0xeaa4('0x59')],_[_0xeaa4('0x79')](_0x1262ee[_0xeaa4('0xad')])[0x0],_0x1262ee['value']);_0x512d99['variables']=this[_0xeaa4('0x13')][_0x1262ee[_0xeaa4('0x4f')]];}}}}catch(_0x4d20ac){logger[_0xeaa4('0x41')](_0xeaa4('0xa3'),_0x1262ee[_0xeaa4('0x4f')],util['inspect'](_0x4d20ac,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xeaa4('0xa')]['addVariable']=function(_0x4e0822,_0x530b3f,_0x2216ff){var _0x2fade7=[_0xeaa4('0xaf'),_0xeaa4('0xb0'),_0xeaa4('0xb1'),_0xeaa4('0xb2'),'rtpaudioqosloss',_0xeaa4('0xb3'),_0xeaa4('0xb4'),_0xeaa4('0xb5'),'sipcallid','sipuri',_0xeaa4('0xb6'),'bridgepvtcallid',_0xeaa4('0xb7'),_0xeaa4('0xb8'),_0xeaa4('0xb9'),_0xeaa4('0xba'),_0xeaa4('0x8e'),'memberpenalty','memberrealtime'];if(!_[_0xeaa4('0x3a')](_0x530b3f)&&!_['includes'](_0x2fade7,_0x530b3f)){if(_[_0xeaa4('0x5d')](this['variables'][_0x4e0822])){this[_0xeaa4('0x13')][_0x4e0822]={};}this[_0xeaa4('0x13')][_0x4e0822][_0x530b3f]=_0x2216ff;}};VoiceQueueReport[_0xeaa4('0xa')][_0xeaa4('0xbb')]=function(_0x19dc76,_0x401492,_0x3afe52){try{var _0x370823={};if(this[_0xeaa4('0xc')][_0x19dc76]){for(var _0x1e5e15=0x0;_0x1e5e15<this[_0xeaa4('0xc')][_0x19dc76][_0xeaa4('0xbc')];_0x1e5e15+=0x1){_0x370823=this['queueReports'][_0x19dc76][_0x1e5e15];var _0x1d6521=this[_0xeaa4('0x11')][_0x370823[_0xeaa4('0x69')]];if(_0x1d6521){_0x1d6521[_0xeaa4('0xbd')]+=moment(_0x370823[_0xeaa4('0x85')])[_0xeaa4('0xbe')](_0x370823['queuecallerjoinAt'],_0xeaa4('0x97'))||0x0;if(_0x3afe52&&_0x370823[_0xeaa4('0x55')]==='ATTENDEDTRANSFER'){_0x370823[_0xeaa4('0x55')]=_0xeaa4('0x8b');}if(_0x1e5e15===this['queueReports'][_0x19dc76][_0xeaa4('0xbc')]-0x1){_0x1d6521[_0xeaa4('0xbf')]+=moment()['milliseconds'](0x0)['diff'](_0x370823[_0xeaa4('0x73')],_0xeaa4('0x97'));if(hasCallerLeftTheQueue(_0x370823)&&_0x370823[_0xeaa4('0x55')]!==_0xeaa4('0x56')){_0x1d6521['total']+=0x1;}if(_0x370823[_0xeaa4('0x35')]){_0x1d6521['answered']+=0x1;_0x1d6521[_0xeaa4('0xc0')]+=moment()['milliseconds'](0x0)[_0xeaa4('0xbe')](_0x370823[_0xeaa4('0x85')],_0xeaa4('0x97'));_0x370823[_0xeaa4('0x7d')]=moment()['format'](_0xeaa4('0x81'));_0x370823[_0xeaa4('0x34')]=![];_0x370823[_0xeaa4('0xa6')]=null;}if(_0x370823[_0xeaa4('0x34')]&&_0x370823[_0xeaa4('0x8f')]!=!![]){_0x1d6521[_0xeaa4('0xc1')]+=0x1;_0x370823[_0xeaa4('0xa7')]='unmanaged';logger['debug'](_0xeaa4('0xc2'),_0x19dc76,util[_0xeaa4('0x42')](_0x370823,{'showHidden':![],'depth':null}));ami[_0xeaa4('0x4a')]('custom:queuecallerunmanaged',_0x370823);}if(_0x370823['queuecallerabandon']){_0x1d6521[_0xeaa4('0xc3')]+=0x1;_0x370823['lastevent']=_0xeaa4('0xc3');logger['debug'](_0xeaa4('0xc4'),_0x19dc76,util['inspect'](_0x370823,{'showHidden':![],'depth':null}));ami['emit'](_0xeaa4('0xc5'),_0x370823);}}else{_0x1d6521[_0xeaa4('0xbf')]+=_0x1d6521[_0xeaa4('0xbd')];}logger[_0xeaa4('0x77')]('[%s][voiceQueueReport][hangup]\x20name:%s\x20type:%s\x20reason:%s',_0x19dc76,_0x370823[_0xeaa4('0x69')],_0x370823[_0xeaa4('0x59')],_0x401492);this[_0xeaa4('0xf')][_0x19dc76]=_0x370823;Object[_0xeaa4('0x68')](this['voiceQueues'][_0x370823[_0xeaa4('0x69')]],_0x1d6521);if(_0x370823[_0xeaa4('0x85')]){this['emitVoiceQueueChannelRemove'](_0x370823,_0xeaa4('0xc6'));}}}logger[_0xeaa4('0x4c')]('[%s][voiceQueueReport][hangup]\x20sending\x20voiceQueueReport\x20event:',_0x19dc76,util[_0xeaa4('0x42')](this[_0xeaa4('0xc')][_0x19dc76],{'showHidden':![],'depth':null}));if(hasCallerLeftTheQueue(_0x370823)&&_0x370823[_0xeaa4('0x55')]!==_0xeaa4('0x56')){ami[_0xeaa4('0x4a')](_0xeaa4('0xc7'),this[_0xeaa4('0xc')][_0x19dc76]);if(this[_0xeaa4('0xc')][_0x19dc76]){delete this['queueReports'][_0x19dc76];}if(this[_0xeaa4('0xf')][_0x19dc76]){delete this[_0xeaa4('0xf')][_0x19dc76];}if(this[_0xeaa4('0x13')][_0x19dc76]){delete this[_0xeaa4('0x13')][_0x19dc76];}}}}catch(_0xe32cc3){logger[_0xeaa4('0x41')](_0xeaa4('0xc8'),_0x19dc76,util[_0xeaa4('0x42')](_0xe32cc3,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xeaa4('0xa')]['syncHangup']=function(_0x2de855){try{if(this[_0xeaa4('0x5c')](_0x2de855)){logger['debug'](_0xeaa4('0xc9'),_0x2de855['uniqueid'],util[_0xeaa4('0x42')](_0x2de855,{'showHidden':![],'depth':null}));if(this[_0xeaa4('0xc')][_0x2de855['uniqueid']]){return this[_0xeaa4('0xbb')](_0x2de855[_0xeaa4('0x4f')],_0x2de855[_0xeaa4('0xca')],![]);}if(this[_0xeaa4('0xc')][_0x2de855[_0xeaa4('0x95')]]){if(_0x2de855['cause']==='21'){return;}return this[_0xeaa4('0xbb')](_0x2de855[_0xeaa4('0x95')],_0x2de855[_0xeaa4('0xca')],!![]);}var _0x1f89d2=Object[_0xeaa4('0x79')](this[_0xeaa4('0xc')]);for(var _0x31889d=0x0;_0x31889d<_0x1f89d2['length'];_0x31889d++){var _0x380451=_['last'](this[_0xeaa4('0xc')][_0x1f89d2[_0x31889d]]);if(_0x380451&&_0x380451[_0xeaa4('0xcb')]===_0x2de855[_0xeaa4('0x4f')]){return this[_0xeaa4('0xbb')](_0x380451[_0xeaa4('0x4f')],_0x2de855[_0xeaa4('0xca')],!![]);}}if(!this['queueReports'][_0x2de855[_0xeaa4('0x4f')]]){logger[_0xeaa4('0x4c')]('[%s][voiceQueueReport][syncHangup]\x20No\x20available\x20data\x20in\x20queueReports\x20structure:\x20clear\x20action\x20in\x20variablea\x20and\x20channels\x20structures\x20needed',_0x2de855['uniqueid']);if(this[_0xeaa4('0xf')][_0x2de855[_0xeaa4('0x4f')]]){delete this[_0xeaa4('0xf')][_0x2de855[_0xeaa4('0x4f')]];}if(this[_0xeaa4('0x13')][_0x2de855[_0xeaa4('0x4f')]]){delete this[_0xeaa4('0x13')][_0x2de855[_0xeaa4('0x4f')]];}}}}catch(_0x2310c7){logger[_0xeaa4('0x41')](_0xeaa4('0xc9'),_0x2de855[_0xeaa4('0x4f')],util[_0xeaa4('0x42')](_0x2310c7,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xeaa4('0xa')]['syncAttendedTransfer']=function(_0x32d15b){try{if(this[_0xeaa4('0x5c')](_0x32d15b)){logger[_0xeaa4('0x4c')]('[%s][voiceQueueReport][attendedtransfer]',_0x32d15b['uniqueid'],util[_0xeaa4('0x42')](_0x32d15b,{'showHidden':![],'depth':null}));var _0x4f88b6;var _0x2969bd;var _0x30ca89;if(this[_0xeaa4('0xc')][_0x32d15b[_0xeaa4('0xcc')]]){_0x4f88b6=_[_0xeaa4('0x7c')](this[_0xeaa4('0xc')][_0x32d15b['transfereeuniqueid']]);_0x4f88b6[_0xeaa4('0x9b')]=_0x32d15b[_0xeaa4('0xcd')];_0x4f88b6['transferuniqueid']=_0x32d15b[_0xeaa4('0xce')];_0x4f88b6['queuecallerexitreason']=_0xeaa4('0x56');_0x4f88b6[_0xeaa4('0x8f')]=!![];_0x4f88b6[_0xeaa4('0x99')]=_0xeaa4('0xcf');if(this[_0xeaa4('0xc')][_0x32d15b['secondtransfereruniqueid']]){_0x30ca89=this['queueReports'][_0x32d15b[_0xeaa4('0xce')]];this[_0xeaa4('0xc')][_0x32d15b[_0xeaa4('0xce')]]=this[_0xeaa4('0xc')][_0x32d15b[_0xeaa4('0xcc')]];this[_0xeaa4('0xc')][_0x32d15b['transfereeuniqueid']]=_0x30ca89;_0x2969bd=_[_0xeaa4('0x7c')](this[_0xeaa4('0xc')][_0x32d15b['transfereeuniqueid']]);_0x2969bd[_0xeaa4('0x37')]=!![];}logger[_0xeaa4('0x77')](_0xeaa4('0xd0'),_0x32d15b['uniqueid'],_0x4f88b6[_0xeaa4('0x69')],_0x4f88b6[_0xeaa4('0x59')],_0x4f88b6[_0xeaa4('0x9b')],_0x4f88b6[_0xeaa4('0x9c')]);}else if(this[_0xeaa4('0xc')][_0x32d15b[_0xeaa4('0xd1')]]){_0x4f88b6=_[_0xeaa4('0x7c')](this['queueReports'][_0x32d15b['transfertargetuniqueid']]);_0x4f88b6[_0xeaa4('0x9b')]=_0x32d15b[_0xeaa4('0xd2')];_0x4f88b6[_0xeaa4('0x9c')]=_0x32d15b['origtransfereruniqueid'];_0x4f88b6[_0xeaa4('0x55')]=_0xeaa4('0x56');_0x4f88b6[_0xeaa4('0x8f')]=!![];_0x4f88b6[_0xeaa4('0x99')]=_0xeaa4('0xcf');if(this['queueReports'][_0x32d15b[_0xeaa4('0xd3')]]){_0x30ca89=this[_0xeaa4('0xc')][_0x32d15b[_0xeaa4('0xd3')]];this[_0xeaa4('0xc')][_0x32d15b[_0xeaa4('0xd3')]]=this[_0xeaa4('0xc')][_0x32d15b[_0xeaa4('0xd1')]];this[_0xeaa4('0xc')][_0x32d15b[_0xeaa4('0xd1')]]=_0x30ca89;_0x2969bd=_[_0xeaa4('0x7c')](this[_0xeaa4('0xc')][_0x32d15b['transfertargetuniqueid']]);_0x2969bd[_0xeaa4('0x37')]=!![];}logger[_0xeaa4('0x77')](_0xeaa4('0xd0'),_0x32d15b[_0xeaa4('0x4f')],_0x4f88b6['queue'],_0x4f88b6[_0xeaa4('0x59')],_0x4f88b6[_0xeaa4('0x9b')],_0x4f88b6[_0xeaa4('0x9c')]);}else if(this[_0xeaa4('0xc')][_0x32d15b[_0xeaa4('0xd3')]]){_0x4f88b6=_['last'](this[_0xeaa4('0xc')][_0x32d15b[_0xeaa4('0xd3')]]);_0x4f88b6[_0xeaa4('0x9b')]=_0x32d15b[_0xeaa4('0xd2')];_0x4f88b6[_0xeaa4('0x9c')]=_0x32d15b[_0xeaa4('0xd3')];_0x4f88b6[_0xeaa4('0x55')]='ATTENDEDTRANSFER';_0x4f88b6[_0xeaa4('0x8f')]=!![];_0x4f88b6[_0xeaa4('0x99')]='ATTENDED';_0x4f88b6[_0xeaa4('0x37')]=!![];_0x4f88b6[_0xeaa4('0xcb')]=_0x32d15b[_0xeaa4('0xcc')];}else if(this[_0xeaa4('0xc')][_0x32d15b[_0xeaa4('0xce')]]){_0x4f88b6=_[_0xeaa4('0x7c')](this['queueReports'][_0x32d15b[_0xeaa4('0xce')]]);_0x4f88b6['transferexten']=_0x32d15b[_0xeaa4('0xcd')];_0x4f88b6['transferuniqueid']=_0x32d15b[_0xeaa4('0xce')];_0x4f88b6[_0xeaa4('0x55')]='ATTENDEDTRANSFER';_0x4f88b6[_0xeaa4('0x8f')]=!![];_0x4f88b6[_0xeaa4('0x99')]=_0xeaa4('0xcf');_0x4f88b6['switch']=!![];_0x4f88b6[_0xeaa4('0xcb')]=_0x32d15b['transfertargetuniqueid'];}}}catch(_0xc7cd10){logger[_0xeaa4('0x41')](_0xeaa4('0xd4'),_0x32d15b['uniqueid'],util[_0xeaa4('0x42')](_0xc7cd10,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xeaa4('0xa')][_0xeaa4('0x29')]=function(_0x4226ce){try{if(this['isNotNull'](_0x4226ce)){logger[_0xeaa4('0x4c')]('[%s][voiceQueueReport][blindtransfer]',_0x4226ce['uniqueid'],util[_0xeaa4('0x42')](_0x4226ce,{'showHidden':![],'depth':null}));if(this[_0xeaa4('0xc')][_0x4226ce[_0xeaa4('0xcc')]]){var _0x17bb00=_[_0xeaa4('0x7c')](this[_0xeaa4('0xc')][_0x4226ce['transfereeuniqueid']]);_0x17bb00[_0xeaa4('0x55')]=_0xeaa4('0xd5');_0x17bb00[_0xeaa4('0x8f')]=!![];_0x17bb00[_0xeaa4('0x99')]=_0xeaa4('0xd6');_0x17bb00[_0xeaa4('0x9b')]=_0x4226ce[_0xeaa4('0xd7')];_0x17bb00[_0xeaa4('0x9c')]=_0x4226ce[_0xeaa4('0xcc')];logger[_0xeaa4('0x77')](_0xeaa4('0xd8'),_0x4226ce[_0xeaa4('0x4f')],_0x17bb00[_0xeaa4('0x69')],_0x17bb00['type'],_0x17bb00['transferexten'],_0x17bb00[_0xeaa4('0x9c')]);this[_0xeaa4('0x22')]({'event':_0xeaa4('0xd9'),'uniqueid':_0x4226ce['transfereeuniqueid'],'context':_0x4226ce[_0xeaa4('0xda')],'channel':_0x4226ce[_0xeaa4('0xdb')]});}}}catch(_0x3b3ccd){logger[_0xeaa4('0x41')](_0xeaa4('0xdc'),_0x4226ce[_0xeaa4('0x4f')],util[_0xeaa4('0x42')](_0x3b3ccd,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xeaa4('0xa')][_0xeaa4('0x25')]=function(_0x4f773a){try{if(this[_0xeaa4('0x5c')](_0x4f773a)){logger[_0xeaa4('0x4c')](_0xeaa4('0xdd'),_0x4f773a['uniqueid'],util['inspect'](_0x4f773a,{'showHidden':![],'depth':null}));if(this[_0xeaa4('0xc')][_0x4f773a[_0xeaa4('0x4f')]]){var _0x2b700d=_[_0xeaa4('0x7c')](this[_0xeaa4('0xc')][_0x4f773a[_0xeaa4('0x4f')]]);if(!_['isNil'](_0x2b700d[_0xeaa4('0x85')])){_0x2b700d['mohstarttime']=moment()['format'](_0xeaa4('0x81'));logger[_0xeaa4('0x77')](_0xeaa4('0xde'),_0x4f773a[_0xeaa4('0x4f')],_0x2b700d['mohstarttime']);}}}}catch(_0x426f52){logger[_0xeaa4('0x41')]('[%s][voiceQueueReport][musiconholdstart]',_0x4f773a[_0xeaa4('0x4f')],util[_0xeaa4('0x42')](_0x426f52,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0xeaa4('0x26')]=function(_0x31234b){try{if(this[_0xeaa4('0x5c')](_0x31234b)){logger[_0xeaa4('0x4c')]('[%s][voiceQueueReport][musiconholdstop]',_0x31234b[_0xeaa4('0x4f')],util[_0xeaa4('0x42')](_0x31234b,{'showHidden':![],'depth':null}));if(this[_0xeaa4('0xc')][_0x31234b[_0xeaa4('0x4f')]]){var _0x11bd47=_[_0xeaa4('0x7c')](this[_0xeaa4('0xc')][_0x31234b[_0xeaa4('0x4f')]]);if(!_[_0xeaa4('0x3a')](_0x11bd47[_0xeaa4('0xdf')])){_0x11bd47[_0xeaa4('0xe0')]+=moment()[_0xeaa4('0xe1')](0x0)[_0xeaa4('0xbe')](_0x11bd47[_0xeaa4('0xdf')],_0xeaa4('0x97'));logger[_0xeaa4('0x77')](_0xeaa4('0xe2'),_0x31234b['uniqueid'],_0x11bd47[_0xeaa4('0xe0')]);delete _0x11bd47[_0xeaa4('0xdf')];}}}}catch(_0xb7cbe9){logger[_0xeaa4('0x41')](_0xeaa4('0xe3'),_0x31234b[_0xeaa4('0x4f')],util[_0xeaa4('0x42')](_0xb7cbe9,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xeaa4('0xa')][_0xeaa4('0xe4')]=function(_0x18b4f4){try{if(this[_0xeaa4('0x5c')](_0x18b4f4)){logger[_0xeaa4('0x4c')]('[%s][voiceQueueReport][newexten]\x20event:',_0x18b4f4['uniqueid'],util[_0xeaa4('0x42')](_0x18b4f4,{'showHidden':![],'depth':null}));if(_0x18b4f4['application']['toLowerCase']()==='set'){_0x18b4f4[_0xeaa4('0xe5')]=_0x18b4f4['appdata']&&_0x18b4f4[_0xeaa4('0xe6')]['startsWith'](_0xeaa4('0xe7'))?_0x18b4f4[_0xeaa4('0xe6')]:(_0x18b4f4[_0xeaa4('0xe6')]||_0x18b4f4['applicationdata'])['toLowerCase']();if(_['startsWith'](_0x18b4f4[_0xeaa4('0xe5')][_0xeaa4('0x93')](),'cdr(')){logger[_0xeaa4('0x77')](_0xeaa4('0xe8'),_0x18b4f4[_0xeaa4('0x4f')],_0x18b4f4[_0xeaa4('0xe9')],_0x18b4f4['applicationdata']);if(_[_0xeaa4('0x5d')](this[_0xeaa4('0xf')][_0x18b4f4[_0xeaa4('0x4f')]]))this['channels'][_0x18b4f4[_0xeaa4('0x4f')]]={};var _0x2cf653=_0x18b4f4[_0xeaa4('0xe5')]['split']('=');var _0x244aac=_0x2cf653[0x0][_0xeaa4('0x93')]()['match'](/cdr\((.*)\)/);if(_0x244aac)this[_0xeaa4('0xf')][_0x18b4f4[_0xeaa4('0x4f')]][_0x244aac[0x1]]=_0x2cf653[0x1];}}}}catch(_0x3eab1a){logger[_0xeaa4('0x41')](_0xeaa4('0xea'),_0x18b4f4['uniqueid'],util[_0xeaa4('0x42')](_0x3eab1a,{'showHidden':![],'depth':null}));}};module['exports']=VoiceQueueReport;