Built motion from commit b5996064.|2.6.21
[motion2.git] / server / services / ami / report / voiceQueueReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x3456=['emit','emitVoiceQueueChannelSave','[%s][voiceQueueReport][',']\x20sending\x20voice_queue_channel:save\x20event:','uniqueid','voice:queue:%s','queue','voice_queue_channel:save','debug',']\x20sending\x20voice_queue_channel:remove\x20event:','format','voice_queue_presence:remove','emitInboundVoiceQueueSummary','type','name','voice_queue:save','isNotNull','isUndefined','Action','queues','catch','[voiceQueueReport][queues]','isRunning','then','actionid','queuestatus','createQueueSummaryReport','summaryEvent','createReport','realtime','handleInboundQueueSummaryReport','compareToInboundQueue','assign','inbound','completeEvent','push','syncQueueSummary','[voiceQueueReport][queuesummary]\x20event:','statusRequests','[voiceQueueReport][queuesummary]','[voiceQueueReport][queuesummarycomplete]\x20event:','custom:queuesummarycomplete','[%s][voiceQueueReport][queuecallerjoin]','queuecallerjoinAt','YYYY-MM-DD\x20HH:mm:ss','position','count','routealias','[voiceQueueReport][queuecallerjoin]\x20name:%s\x20type:%s','pick','keys','[%s][voiceQueueReport][queuecallerabandon]','last','holdtime','originalposition','queuecallerabandonAt','queuecallerexitreason','ABANDONED','lastAssignedTo','info','[%s][voiceQueueReport][queuecallerleave]','queuecallerleaveAt','connectedlinenum','connectedlinename','[voiceQueueReport][queuecallerleave]\x20name:%s\x20type:%s\x20connectedlinenum:%s\x20connectedlinename:%s','assigned','membername','reason','transfer','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETED','channel','toLowerCase','local/','linkedid','queuecallerexitAt','add','FORWARD','transferexten','transferuniqueid','[%s][voiceQueueReport][agentcomplete]','[%s][voiceQueueReport][varset]','addVariable','value','variable','CONTINUE','lastevent','timeout','[%s][voiceQueueReport][varset]\x20sending\x20timeout\x20event:','custom:timeout','varset','queueposition','rtpaudioqos','rtpaudioqosbridged','rtpaudioqosjitter','rtpaudioqosjitterbridged','rtpaudioqosrtt','rtpaudioqosrttbridged','bridgepvtcallid','membercalls','memberdynamic','memberinterface','memberlastcall','memberpenalty','isNil','includes','handleHangup','length','sumHoldTime','diff','seconds','ATTENDEDTRANSFER','total','answered','sumBillable','milliseconds','queuecallercompleteAt','unmanaged','[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerunmanaged\x20event:','[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerabandon\x20event:','custom:queuecallerabandon','sumDuration','[%s][voiceQueueReport][hangup]\x20name:%s\x20type:%s\x20reason:%s','hangup','[%s][voiceQueueReport][hangup]\x20sending\x20voiceQueueReport\x20event:','custom:voiceQueueReport','[%s][voiceQueueReport][handleHangup]','[%s][voiceQueueReport][hangup]','cause-txt','cause','transferid','[%s][voiceQueueReport][syncHangup]\x20No\x20available\x20data\x20in\x20queueReports\x20structure:\x20clear\x20action\x20in\x20variablea\x20and\x20channels\x20structures\x20needed','[%s][voiceQueueReport][attendedtransfer]','transfereeuniqueid','secondtransfererexten','transfertype','ATTENDED','secondtransfereruniqueid','[%s][voiceQueueReport][attendedTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s','transfertargetuniqueid','origtransfererexten','origtransfereruniqueid','[%s][voiceQueueReport][blindtransfer]','BLINDTRANSFER','BLIND','extension','[%s][voiceQueueReport][blindTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s','BlindTransfer','context','syncMusicOnHoldStart','[%s][voiceQueueReport][musiconholdstart]','[%s][voiceQueueReport][musiconholdstart]\x20mohstarttime:%s','mohstarttime','mohtime','[%s][voiceQueueReport][musiconholdstop]','syncNewExten','[%s][voiceQueueReport][newexten]\x20event:','set','applicationdata','appdata','startsWith','CDR(routeAlias)','application','split','match','[%s][voiceQueueReport][newexten]','exports','ioredis','../../../config/environment','../../../config/logger','ami','../ami','../model/queueReport','../model/voiceQueueSummary','redis','defaults','localhost','socket.io-emitter','prototype','enqueue','tail','finally','sequence','queueReports','agents','channels','voiceQueues','campaigns','queuesummary','bind','queuesummarycomplete','syncQueueSummaryComplete','queuemember','syncQueueMember','queuestatuscomplete','syncQueueStatusComplete','queuecallerjoin','syncQueueCallerJoin','queuecallerabandon','syncQueueCallerAbandon','queuecallerleave','syncQueueCallerLeave','agentcomplete','syncAgentComplete','agentconnect','syncAgentConnect','syncVarSet','syncHangup','fullybooted','syncFullyBooted','musiconholdstart','syncMusicOnHoldStop','syncAttendedTransfer','blindtransfer','syncBlindTransfer','loopQueueSummary','loopQueueShow','isEmpty','hasOwnProperty','originated','talking','pTalking','waiting','queueStatusComplete','unlockRR','queuecallerexit','queuecallercomplete','clearZombieChannels','switch','message','No\x20such\x20channel','error','[%s][voiceQueueReport][checkQueueReport]','inspect','variables','summary','emitVoiceQueueChannelRemove','clearqueuereport'];(function(_0x712dc7,_0x328e9f){var _0x5c1aa8=function(_0x3e385d){while(--_0x3e385d){_0x712dc7['push'](_0x712dc7['shift']());}};_0x5c1aa8(++_0x328e9f);}(_0x3456,0x193));var _0x6345=function(_0x2070da,_0x45e586){_0x2070da=_0x2070da-0x0;var _0x4f9fe1=_0x3456[_0x2070da];return _0x4f9fe1;};'use strict';var _=require('lodash');var moment=require('moment');var util=require('util');var Redis=require(_0x6345('0x0'));var config=require(_0x6345('0x1'));var logger=require(_0x6345('0x2'))(_0x6345('0x3'));var ami=require(_0x6345('0x4'));var QueueReport=require(_0x6345('0x5'));var VoiceQueueSummary=require(_0x6345('0x6'));config[_0x6345('0x7')]=_[_0x6345('0x8')](config[_0x6345('0x7')],{'host':_0x6345('0x9'),'port':0x18eb});var io=require(_0x6345('0xa'))(new Redis(config['redis']));var Sequence=function(){};Sequence[_0x6345('0xb')][_0x6345('0xc')]=function(_0x11d079){this['tail']=this['tail']?this[_0x6345('0xd')][_0x6345('0xe')](_0x11d079):_0x11d079();};function VoiceQueueReport(_0x2dc700){this[_0x6345('0xf')]=new Sequence();this[_0x6345('0x10')]={};this['realtime']=_0x2dc700;this[_0x6345('0x11')]=_0x2dc700[_0x6345('0x11')];this[_0x6345('0x12')]=_0x2dc700['queueChannels'];this[_0x6345('0x13')]=_0x2dc700[_0x6345('0x13')];this[_0x6345('0x14')]=_0x2dc700['campaigns'];this['summary']=initializeSummary();this['variables']={};ami['on'](_0x6345('0x15'),this['syncQueueSummary'][_0x6345('0x16')](this));ami['on'](_0x6345('0x17'),this[_0x6345('0x18')]['bind'](this));ami['on'](_0x6345('0x19'),this[_0x6345('0x1a')][_0x6345('0x16')](this));ami['on'](_0x6345('0x1b'),this[_0x6345('0x1c')]['bind'](this));ami['on'](_0x6345('0x1d'),this[_0x6345('0x1e')][_0x6345('0x16')](this));ami['on'](_0x6345('0x1f'),this[_0x6345('0x20')][_0x6345('0x16')](this));ami['on'](_0x6345('0x21'),this[_0x6345('0x22')]['bind'](this));ami['on'](_0x6345('0x23'),this[_0x6345('0x24')]['bind'](this));ami['on'](_0x6345('0x25'),this[_0x6345('0x26')][_0x6345('0x16')](this));ami['on']('varset',this[_0x6345('0x27')][_0x6345('0x16')](this));ami['on']('hangup',this[_0x6345('0x28')][_0x6345('0x16')](this));ami['on'](_0x6345('0x29'),this[_0x6345('0x2a')][_0x6345('0x16')](this));ami['on'](_0x6345('0x2b'),this['syncMusicOnHoldStart'][_0x6345('0x16')](this));ami['on']('musiconholdstop',this[_0x6345('0x2c')][_0x6345('0x16')](this));ami['on']('attendedtransfer',this[_0x6345('0x2d')][_0x6345('0x16')](this));ami['on'](_0x6345('0x2e'),this[_0x6345('0x2f')][_0x6345('0x16')](this));this[_0x6345('0x30')]();this[_0x6345('0x31')]();}function clearChannels(_0x4b29bc){if(!_[_0x6345('0x32')](_0x4b29bc)){for(var _0x48f225 in _0x4b29bc){if(_0x4b29bc[_0x6345('0x33')](_0x48f225)){delete _0x4b29bc[_0x48f225];}}}}function clearCampaigns(_0x164006){if(!_[_0x6345('0x32')](_0x164006)){for(var _0x323fbe in _0x164006){if(_0x164006[_0x6345('0x33')](_0x323fbe)){_0x164006[_0x323fbe][_0x6345('0x34')]=0x0;}}}}function clearVoiceQueues(_0x577542){if(!_[_0x6345('0x32')](_0x577542)){for(var _0x143ce4 in _0x577542){if(_0x577542[_0x6345('0x33')](_0x143ce4)){_0x577542[_0x143ce4]['originated']=0x0;_0x577542[_0x143ce4][_0x6345('0x35')]=0x0;_0x577542[_0x143ce4][_0x6345('0x36')]=0x0;_0x577542[_0x143ce4][_0x6345('0x37')]=0x0;_0x577542[_0x143ce4][_0x6345('0x38')]=!![];}}}}function clearAgentBooked(_0x530e78){if(!_[_0x6345('0x32')](_0x530e78)){for(var _0x40a4c7 in _0x530e78){if(_0x530e78['hasOwnProperty'](_0x40a4c7)){_0x530e78[_0x40a4c7][_0x6345('0x39')]=!![];}}}}function initializeSummary(){return{'id':null,'completeEvent':null,'isRunning':![],'queues':{},'queuestatus':{},'statusRequests':0x0};}function hasCallerLeftTheQueue(_0xa30b61){return _0xa30b61[_0x6345('0x3a')]||_0xa30b61[_0x6345('0x1f')]||_0xa30b61[_0x6345('0x3b')];}VoiceQueueReport['prototype'][_0x6345('0x3c')]=function(){var _0x136893=this;for(var _0x118477 in this[_0x6345('0x12')]){if(this[_0x6345('0x12')][_0x6345('0x33')](_0x118477)&&!this[_0x6345('0x12')][_0x118477][_0x6345('0x3d')]){this[_0x6345('0xf')][_0x6345('0xc')](function(){if(!_['isNil'](_0x136893[_0x6345('0x12')][_0x118477])){return ami['Action']({'action':'status','channel':_0x136893[_0x6345('0x12')][_0x118477]['channel']})['catch'](function(_0x50bd23){if(_0x50bd23[_0x6345('0x3e')]===_0x6345('0x3f')){setTimeout(function(){if(_0x136893[_0x6345('0x12')][_0x118477]){delete _0x136893['channels'][_0x118477];logger['error']('[%s][voiceQueueReport][checkChannel]',_0x118477,util['inspect'](_0x50bd23,{'showHidden':![],'depth':null}));}if(_0x136893[_0x6345('0x10')][_0x118477]){delete _0x136893[_0x6345('0x10')][_0x118477];logger[_0x6345('0x40')](_0x6345('0x41'),_0x118477,util[_0x6345('0x42')](_0x50bd23,{'showHidden':![],'depth':null}));}if(_0x136893[_0x6345('0x43')][_0x118477]){delete _0x136893[_0x6345('0x43')][_0x118477];logger[_0x6345('0x40')]('[%s][voiceQueueReport][checkVariables]',_0x118477,util[_0x6345('0x42')](_0x50bd23,{'showHidden':![],'depth':null}));}},0x1f40);}});}});}}};VoiceQueueReport['prototype'][_0x6345('0x2a')]=function(){logger['error']('[FullyBooted]\x20clear\x20realtime');clearChannels(this[_0x6345('0x12')]);this['clearQueueReport'](this['queueReports']);clearAgentBooked(this[_0x6345('0x11')]);clearVoiceQueues(this[_0x6345('0x13')]);clearCampaigns(this['campaigns']);this[_0x6345('0x44')]=initializeSummary();};VoiceQueueReport[_0x6345('0xb')]['clearQueueReport']=function(_0x233b4f){var _0x114545=this;if(!_[_0x6345('0x32')](_0x233b4f)){for(var _0xda36bb in _0x233b4f){if(_0x233b4f[_0x6345('0x33')](_0xda36bb)){_0x114545[_0x6345('0x45')](_0x233b4f[_0xda36bb],_0x6345('0x46'));delete _0x233b4f[_0xda36bb];}}}};VoiceQueueReport[_0x6345('0xb')][_0x6345('0x47')]=function(_0xb23ea4,_0x3f2c4a,_0x53d3e5){io['to'](_0xb23ea4)[_0x6345('0x47')](_0x3f2c4a,_0x53d3e5);};VoiceQueueReport[_0x6345('0xb')][_0x6345('0x48')]=function(_0x3de3b9,_0x36b0a5){logger['debug'](_0x6345('0x49')+_0x36b0a5+_0x6345('0x4a'),_0x3de3b9[_0x6345('0x4b')],util['inspect'](_0x3de3b9,{'showHidden':![],'depth':null}));this['emit'](util['format'](_0x6345('0x4c'),_0x3de3b9[_0x6345('0x4d')]),_0x6345('0x4e'),_0x3de3b9);io[_0x6345('0x47')]('voice_queue_presence:save',_0x3de3b9);};VoiceQueueReport[_0x6345('0xb')][_0x6345('0x45')]=function(_0x4fb6b3,_0x314bd3){logger[_0x6345('0x4f')](_0x6345('0x49')+_0x314bd3+_0x6345('0x50'),_0x4fb6b3['uniqueid'],util['inspect'](_0x4fb6b3,{'showHidden':![],'depth':null}));if(_0x4fb6b3['queuecallerexitreason']==='ATTENDEDTRANSFER'){return;}this[_0x6345('0x47')](util[_0x6345('0x51')](_0x6345('0x4c'),_0x4fb6b3['queue']),'voice_queue_channel:remove',_0x4fb6b3);io[_0x6345('0x47')](_0x6345('0x52'),_0x4fb6b3);};VoiceQueueReport[_0x6345('0xb')][_0x6345('0x53')]=function(_0x513b96){if(_0x513b96[_0x6345('0x54')]==='inbound'){logger[_0x6345('0x4f')]('[voiceQueueReport][queuesummary]\x20sending\x20voice_queue:save\x20event:',util['inspect'](_0x513b96,{'showHidden':![],'depth':null}));this[_0x6345('0x47')](util[_0x6345('0x51')](_0x6345('0x4c'),_0x513b96[_0x6345('0x55')]),_0x6345('0x56'),_0x513b96);}};VoiceQueueReport[_0x6345('0xb')][_0x6345('0x57')]=function(_0x5339a5){return _0x5339a5!==null&&!_[_0x6345('0x58')](_0x5339a5);};VoiceQueueReport['prototype'][_0x6345('0x31')]=function(){var _0x190b94=this;setInterval(function(){_0x190b94[_0x6345('0x3c')]();ami[_0x6345('0x59')]({'action':_0x6345('0x5a')})[_0x6345('0x5b')](function(_0x15b968){logger[_0x6345('0x40')](_0x6345('0x5c'),util[_0x6345('0x42')](_0x15b968,{'showHidden':![],'depth':null}));});},0x2710);};VoiceQueueReport[_0x6345('0xb')]['loopQueueSummary']=function(){var _0x1cd28d=this;setInterval(function(){if(!_0x1cd28d['summary'][_0x6345('0x5d')]){return ami[_0x6345('0x59')]({'action':_0x6345('0x15')})[_0x6345('0x5e')](function(_0x4ba8e2){_0x1cd28d[_0x6345('0x44')]['id']=_0x4ba8e2[_0x6345('0x5f')];_0x1cd28d[_0x6345('0x44')][_0x6345('0x5d')]=!![];_0x1cd28d[_0x6345('0x44')][_0x6345('0x60')][_0x4ba8e2[_0x6345('0x5f')]]={};})[_0x6345('0x5b')](function(_0x27a0d5){logger[_0x6345('0x40')]('[voiceQueueReport][queuesummary]',util['inspect'](_0x27a0d5,{'showHidden':![],'depth':null}));});}},0x3e8);};VoiceQueueReport[_0x6345('0xb')][_0x6345('0x61')]=function(_0x3cf688,_0x5df771){var _0x31384f;if(this[_0x6345('0x44')]&&this[_0x6345('0x44')][_0x6345('0x5a')]&&this[_0x6345('0x44')]['queues'][_0x3cf688[_0x6345('0x55')]]){_0x31384f=this['summary']['queues'][_0x3cf688[_0x6345('0x55')]][_0x6345('0x62')];}var _0x50758b=new VoiceQueueSummary(_0x3cf688);return _0x50758b[_0x6345('0x63')](_0x5df771[_0x6345('0x11')],this['agents'],_0x31384f,this[_0x6345('0x64')][_0x6345('0x12')]);};VoiceQueueReport[_0x6345('0xb')][_0x6345('0x65')]=function(_0x359759,_0x1d60d0){var _0x3b3b14=this[_0x6345('0x61')](_0x359759,_0x1d60d0);var _0x167816=![];_0x167816=_0x3b3b14[_0x6345('0x66')](_0x359759);if(_0x167816){Object[_0x6345('0x67')](_0x359759,_0x3b3b14);this[_0x6345('0x64')][_0x6345('0x13')][_0x359759[_0x6345('0x55')]]=_0x359759;this[_0x6345('0x53')](_0x3b3b14);}};VoiceQueueReport[_0x6345('0xb')][_0x6345('0x1c')]=function(_0x3fc420){var _0x52dfda=null;var _0x56ffd0=this[_0x6345('0x44')]['id'];if(this['summary'][_0x6345('0x60')][_0x56ffd0]){_0x52dfda=this[_0x6345('0x44')][_0x6345('0x60')][_0x56ffd0][_0x3fc420[_0x6345('0x5f')]];}if(!_0x52dfda){this['summary']=initializeSummary();return;}var _0x328e9e=this[_0x6345('0x13')][_0x52dfda[_0x6345('0x4d')]];if(_0x328e9e['type']===_0x6345('0x68')){this[_0x6345('0x65')](_0x328e9e,_0x52dfda);}else if(_0x328e9e[_0x6345('0x54')]==='outbound'){var _0x71dc1=this['createQueueSummaryReport'](_0x328e9e,_0x52dfda);ami['emit']('custom:queuesummary',_0x71dc1);}this[_0x6345('0x44')]['statusRequests']-=0x1;var _0x1509fd=this[_0x6345('0x44')]['statusRequests']>0x0?!![]:![];if(!_0x1509fd){return this['syncQueueSummaryComplete'](this['summary'][_0x6345('0x69')]);}};VoiceQueueReport['prototype'][_0x6345('0x1a')]=function(_0x1cc331){var _0x5cde49=this[_0x6345('0x44')]['id'];if(this[_0x6345('0x44')]['queuestatus'][_0x5cde49]&&this[_0x6345('0x44')][_0x6345('0x60')][_0x5cde49][_0x1cc331[_0x6345('0x5f')]]){this[_0x6345('0x44')][_0x6345('0x60')][_0x5cde49][_0x1cc331[_0x6345('0x5f')]][_0x6345('0x11')][_0x6345('0x6a')](_0x1cc331);}};VoiceQueueReport[_0x6345('0xb')][_0x6345('0x6b')]=function(_0x2f5e4f){var _0x38686a=this;try{if(this[_0x6345('0x57')](_0x2f5e4f)&&this[_0x6345('0x57')](_0x2f5e4f[_0x6345('0x4d')])){logger[_0x6345('0x4f')](_0x6345('0x6c'),util[_0x6345('0x42')](_0x2f5e4f,{'showHidden':![],'depth':null}));var _0x20449f=this['voiceQueues'][_0x2f5e4f[_0x6345('0x4d')]];if(_0x20449f){logger[_0x6345('0x4f')]('[voiceQueueReport][queuesummary]\x20name:%s',_0x20449f[_0x6345('0x55')]);this[_0x6345('0x44')][_0x6345('0x5a')][_0x20449f[_0x6345('0x55')]]={'summaryEvent':_0x2f5e4f};this[_0x6345('0x44')][_0x6345('0x6d')]+=0x1;return ami[_0x6345('0x59')]({'action':_0x6345('0x60'),'queue':_0x20449f[_0x6345('0x55')]})[_0x6345('0x5e')](function(_0x50a08f){if(!_0x38686a['summary']['queuestatus'][_0x2f5e4f[_0x6345('0x5f')]]){_0x38686a[_0x6345('0x44')][_0x6345('0x60')][_0x2f5e4f[_0x6345('0x5f')]]={};}_0x38686a[_0x6345('0x44')][_0x6345('0x60')][_0x2f5e4f['actionid']][_0x50a08f[_0x6345('0x5f')]]={'queue':_0x20449f[_0x6345('0x55')],'agents':[]};})[_0x6345('0x5b')](function(_0x1c2146){throw _0x1c2146;});}}}catch(_0x39f525){logger['error'](_0x6345('0x6e'),util[_0x6345('0x42')](_0x39f525,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x6345('0xb')][_0x6345('0x18')]=function(_0x5a8355){if(this['summary']['statusRequests']>0x0){this['summary'][_0x6345('0x69')]=_0x5a8355;return;}logger[_0x6345('0x4f')](_0x6345('0x6f'),util[_0x6345('0x42')](_0x5a8355,{'showHidden':![],'depth':null}));this[_0x6345('0x44')]=initializeSummary();ami[_0x6345('0x47')](_0x6345('0x70'),{});};VoiceQueueReport['prototype'][_0x6345('0x1e')]=function(_0x9bd041){try{if(this[_0x6345('0x57')](_0x9bd041)){logger[_0x6345('0x4f')](_0x6345('0x71'),_0x9bd041['uniqueid'],util[_0x6345('0x42')](_0x9bd041,{'showHidden':![],'depth':null}));if(_[_0x6345('0x58')](this['queueReports'][_0x9bd041[_0x6345('0x4b')]])){this[_0x6345('0x10')][_0x9bd041['uniqueid']]=[];}if(_[_0x6345('0x58')](this[_0x6345('0x12')][_0x9bd041[_0x6345('0x4b')]])){this[_0x6345('0x12')][_0x9bd041[_0x6345('0x4b')]]={};}var _0x471369=new QueueReport();_0x471369[_0x6345('0x4d')]=_0x9bd041[_0x6345('0x4d')];_0x471369[_0x6345('0x54')]=this[_0x6345('0x13')][_0x471369[_0x6345('0x4d')]]&&this[_0x6345('0x13')][_0x471369['queue']][_0x6345('0x54')]?this[_0x6345('0x13')][_0x471369[_0x6345('0x4d')]][_0x6345('0x54')]||_0x6345('0x68'):_0x6345('0x68');_0x471369[_0x6345('0x72')]=moment()[_0x6345('0x51')](_0x6345('0x73'));_0x471369[_0x6345('0x74')]=_0x9bd041['position'];_0x471369['count']=_0x9bd041[_0x6345('0x75')];_0x471369['uniqueid']=_0x9bd041[_0x6345('0x4b')];_0x471369[_0x6345('0x76')]=this[_0x6345('0x12')][_0x9bd041[_0x6345('0x4b')]][_0x6345('0x76')];logger['info'](_0x6345('0x77'),_0x471369['queue'],_0x471369['type']);Object[_0x6345('0x67')](_0x471369,_[_0x6345('0x78')](_0x9bd041,_[_0x6345('0x79')](_0x471369)));this[_0x6345('0x10')][_0x9bd041['uniqueid']][_0x6345('0x6a')](_0x471369);this[_0x6345('0x12')][_0x9bd041['uniqueid']]=_0x471369;this[_0x6345('0x48')](_0x471369,'queuecallerjoin');}}catch(_0x121784){logger[_0x6345('0x40')](_0x6345('0x71'),_0x9bd041[_0x6345('0x4b')],util['inspect'](_0x121784,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x6345('0xb')][_0x6345('0x20')]=function(_0x222dc5){try{if(this['isNotNull'](_0x222dc5)){logger[_0x6345('0x4f')](_0x6345('0x7a'),_0x222dc5[_0x6345('0x4b')],util[_0x6345('0x42')](_0x222dc5,{'showHidden':![],'depth':null}));if(this[_0x6345('0x10')][_0x222dc5['uniqueid']]){var _0x42d4f6=_[_0x6345('0x7b')](this[_0x6345('0x10')][_0x222dc5['uniqueid']]);_0x42d4f6[_0x6345('0x3b')]=![];_0x42d4f6['queuecallercompleteAt']=null;_0x42d4f6['holdtime']=_0x222dc5[_0x6345('0x7c')];_0x42d4f6['originalposition']=_0x222dc5[_0x6345('0x7d')];_0x42d4f6[_0x6345('0x1f')]=!![];_0x42d4f6[_0x6345('0x7e')]=moment()[_0x6345('0x51')]('YYYY-MM-DD\x20HH:mm:ss');_0x42d4f6[_0x6345('0x7f')]=_0x6345('0x80');_0x42d4f6[_0x6345('0x81')]=null;logger[_0x6345('0x82')]('[voiceQueueReport][queuecallerabandon]\x20name:%s\x20type:%s',_0x42d4f6[_0x6345('0x4d')],_0x42d4f6[_0x6345('0x54')]);this[_0x6345('0x12')][_0x222dc5['uniqueid']]=_0x42d4f6;this['emitVoiceQueueChannelRemove'](_0x42d4f6,_0x6345('0x1f'));}}}catch(_0x4d6b37){logger[_0x6345('0x40')](_0x6345('0x7a'),_0x222dc5['uniqueid'],util[_0x6345('0x42')](_0x4d6b37,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x6345('0xb')][_0x6345('0x22')]=function(_0x510380){try{if(this[_0x6345('0x57')](_0x510380)){logger['debug'](_0x6345('0x83'),_0x510380['uniqueid'],util[_0x6345('0x42')](_0x510380,{'showHidden':![],'depth':null}));if(this[_0x6345('0x10')][_0x510380[_0x6345('0x4b')]]){var _0xa74083=_['last'](this[_0x6345('0x10')][_0x510380[_0x6345('0x4b')]]);_0xa74083[_0x6345('0x84')]=moment()['format'](_0x6345('0x73'));_0xa74083[_0x6345('0x85')]=_0x510380[_0x6345('0x85')];_0xa74083[_0x6345('0x86')]=_0x510380[_0x6345('0x86')];logger['info'](_0x6345('0x87'),_0xa74083[_0x6345('0x4d')],_0xa74083['type'],_0x510380[_0x6345('0x85')],_0x510380[_0x6345('0x86')]);this[_0x6345('0x12')][_0x510380['uniqueid']]=_0xa74083;this[_0x6345('0x48')](_0xa74083,'queuecallerleave');}}}catch(_0x31cac0){logger[_0x6345('0x40')](_0x6345('0x83'),_0x510380[_0x6345('0x4b')],util['inspect'](_0x31cac0,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x6345('0xb')][_0x6345('0x26')]=function(_0x4009e5){try{if(this[_0x6345('0x57')](_0x4009e5)){logger[_0x6345('0x4f')]('[%s][voiceQueueReport][agentconnect]',_0x4009e5[_0x6345('0x4b')],util[_0x6345('0x42')](_0x4009e5,{'showHidden':![],'depth':null}));if(this[_0x6345('0x10')][_0x4009e5[_0x6345('0x4b')]]){var _0x2a0cf7=_[_0x6345('0x7b')](this[_0x6345('0x10')][_0x4009e5[_0x6345('0x4b')]]);_0x2a0cf7['queuecallercomplete']=!![];_0x2a0cf7['queuecallerexitreason']='COMPLETEDBYAGENT';logger[_0x6345('0x82')]('[voiceQueueReport][agentconnect]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETEDBYAGENT',_0x2a0cf7[_0x6345('0x4d')],_0x2a0cf7[_0x6345('0x54')]);}}}catch(_0x2d2b2a){logger['error']('[%s][voiceQueueReport][agentconnect]',_0x4009e5[_0x6345('0x4b')],util['inspect'](_0x2d2b2a,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x6345('0xb')][_0x6345('0x24')]=function(_0x2d89ba){try{if(this[_0x6345('0x57')](_0x2d89ba)){logger[_0x6345('0x4f')]('[%s][voiceQueueReport][agentcomplete]',_0x2d89ba[_0x6345('0x4b')],util[_0x6345('0x42')](_0x2d89ba,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x2d89ba['uniqueid']]){var _0x413f6a=_[_0x6345('0x7b')](this[_0x6345('0x10')][_0x2d89ba[_0x6345('0x4b')]]);_0x413f6a[_0x6345('0x1f')]=![];_0x413f6a[_0x6345('0x7e')]=null;_0x413f6a[_0x6345('0x88')]=!![];_0x413f6a[_0x6345('0x81')]=_0x2d89ba[_0x6345('0x89')];_0x413f6a[_0x6345('0x7c')]=_0x2d89ba[_0x6345('0x7c')];_0x413f6a['queuecallercomplete']=!![];_0x413f6a[_0x6345('0x3a')]=![];_0x413f6a['queuecallerexitAt']=null;if(!_0x413f6a['transfer']){if(_0x2d89ba[_0x6345('0x8a')]==_0x6345('0x8b')){_0x413f6a[_0x6345('0x7f')]='COMPLETED';logger[_0x6345('0x82')](_0x6345('0x8c'),_0x413f6a[_0x6345('0x4d')],_0x413f6a[_0x6345('0x54')]);}else{if(_['startsWith'](_0x2d89ba[_0x6345('0x8d')][_0x6345('0x8e')](),_0x6345('0x8f'))){if(this[_0x6345('0x10')][_0x2d89ba[_0x6345('0x90')]]){var _0x818246=_[_0x6345('0x7b')](this['queueReports'][_0x2d89ba[_0x6345('0x90')]]);_0x818246[_0x6345('0x3b')]=![];_0x818246[_0x6345('0x3a')]=!![];_0x818246[_0x6345('0x91')]=moment(_0x413f6a['queuecallerjoinAt'])[_0x6345('0x92')](_0x2d89ba[_0x6345('0x7c')],'seconds')['format']('YYYY-MM-DD\x20HH:mm:ss');_0x818246[_0x6345('0x7f')]='FORWARDTRANSFER';_0x818246['transfer']=!![];_0x818246['transfertype']=_0x6345('0x93');_0x818246[_0x6345('0x94')]=_0x2d89ba['destexten'];_0x818246[_0x6345('0x95')]=_0x2d89ba[_0x6345('0x4b')];logger['info']('[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:FORWARDTRANSFER',_0x818246[_0x6345('0x4d')],_0x818246[_0x6345('0x54')]);var _0x1a1f11=this[_0x6345('0x10')][_0x2d89ba[_0x6345('0x90')]];this[_0x6345('0x10')][_0x2d89ba[_0x6345('0x90')]]=this[_0x6345('0x10')][_0x2d89ba[_0x6345('0x4b')]];this['queueReports'][_0x2d89ba[_0x6345('0x4b')]]=_0x1a1f11;}}else{_0x413f6a['queuecallerexitreason']='COMPLETEDBY'+_0x2d89ba['reason']['toUpperCase']();logger[_0x6345('0x82')]('[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:%s',_0x413f6a['queue'],_0x413f6a[_0x6345('0x54')],_0x413f6a[_0x6345('0x7f')]);}}}this['channels'][_0x2d89ba['uniqueid']]=_0x413f6a;}}}catch(_0x36f5fb){logger[_0x6345('0x40')](_0x6345('0x96'),_0x2d89ba[_0x6345('0x4b')],util[_0x6345('0x42')](_0x36f5fb,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0x6345('0x27')]=function(_0x3a9115){try{if(this[_0x6345('0x57')](_0x3a9115)){logger[_0x6345('0x4f')](_0x6345('0x97'),_0x3a9115[_0x6345('0x4b')],util[_0x6345('0x42')](_0x3a9115,{'showHidden':![],'depth':null}));this[_0x6345('0x98')](_0x3a9115[_0x6345('0x4b')],_[_0x6345('0x79')](_0x3a9115['variable'])[0x0],_0x3a9115[_0x6345('0x99')]);if(this['queueReports'][_0x3a9115[_0x6345('0x4b')]]){var _0x170983=_[_0x6345('0x7b')](this[_0x6345('0x10')][_0x3a9115[_0x6345('0x4b')]]);if(_0x170983){if(this[_0x6345('0x57')](_0x3a9115[_0x6345('0x9a')])&&this[_0x6345('0x57')](_0x3a9115[_0x6345('0x9a')]['queuestatus'])){switch(_0x3a9115['value']){case _0x6345('0x9b'):_0x170983[_0x6345('0x3a')]=![];_0x170983['queuecallerexitAt']=null;break;case'TIMEOUT':_0x170983[_0x6345('0x9c')]=_0x6345('0x9d');_0x170983['queuecallerexit']=!![];_0x170983['queuecallerexitAt']=moment()['format'](_0x6345('0x73'));_0x170983['queuecallerleaveAt']=moment()[_0x6345('0x51')]('YYYY-MM-DD\x20HH:mm:ss');logger[_0x6345('0x4f')](_0x6345('0x9e'),_0x3a9115[_0x6345('0x4b')],util[_0x6345('0x42')](_0x170983,{'showHidden':![],'depth':null}));ami[_0x6345('0x47')](_0x6345('0x9f'),_0x170983);break;default:_0x170983[_0x6345('0x3a')]=!![];_0x170983[_0x6345('0x91')]=moment()['format']('YYYY-MM-DD\x20HH:mm:ss');_0x170983[_0x6345('0x84')]=moment()[_0x6345('0x51')](_0x6345('0x73'));}_0x170983[_0x6345('0x1f')]=![];_0x170983[_0x6345('0x7e')]=null;_0x170983[_0x6345('0x7f')]=_0x3a9115[_0x6345('0x99')];this['channels'][_0x3a9115['uniqueid']]=_0x170983;this[_0x6345('0x45')](_0x170983,_0x6345('0xa0'));}else if(this[_0x6345('0x57')](_0x3a9115[_0x6345('0x9a')])&&this[_0x6345('0x57')](_0x3a9115[_0x6345('0x9a')][_0x6345('0xa1')])){if(!_0x170983['queuecallerabandon']){_0x170983[_0x6345('0x3a')]=!![];_0x170983[_0x6345('0x91')]=moment()[_0x6345('0x51')](_0x6345('0x73'));_0x170983[_0x6345('0x7f')]='EXITWITHKEY';_0x170983['queuecallerleaveAt']=moment()[_0x6345('0x51')](_0x6345('0x73'));this['channels'][_0x3a9115['uniqueid']]=_0x170983;}}logger['info']('[%s][voiceQueueReport][varset]\x20name:%s\x20type:%s\x20variable:%s\x20value:%s',_0x3a9115[_0x6345('0x4b')],_0x170983['queue'],_0x170983[_0x6345('0x54')],_[_0x6345('0x79')](_0x3a9115[_0x6345('0x9a')])[0x0],_0x3a9115[_0x6345('0x99')]);_0x170983['variables']=this[_0x6345('0x43')][_0x3a9115[_0x6345('0x4b')]];}}}}catch(_0x35dff7){logger[_0x6345('0x40')](_0x6345('0x97'),_0x3a9115['uniqueid'],util[_0x6345('0x42')](_0x35dff7,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0x6345('0x98')]=function(_0x900291,_0x58855e,_0x1e38d4){var _0x2ff2c4=[_0x6345('0xa2'),_0x6345('0xa3'),_0x6345('0xa4'),_0x6345('0xa5'),'rtpaudioqosloss','rtpaudioqoslossbridged',_0x6345('0xa6'),_0x6345('0xa7'),'sipcallid','sipuri','bridgepeer',_0x6345('0xa8'),_0x6345('0xa9'),_0x6345('0xaa'),_0x6345('0xab'),_0x6345('0xac'),'membername',_0x6345('0xad'),'memberrealtime'];if(!_[_0x6345('0xae')](_0x58855e)&&!_[_0x6345('0xaf')](_0x2ff2c4,_0x58855e)){if(_[_0x6345('0x58')](this[_0x6345('0x43')][_0x900291])){this[_0x6345('0x43')][_0x900291]={};}this[_0x6345('0x43')][_0x900291][_0x58855e]=_0x1e38d4;}};VoiceQueueReport[_0x6345('0xb')][_0x6345('0xb0')]=function(_0x33a228,_0x4bd113,_0x4f76b2){try{var _0x42aff7={};if(this[_0x6345('0x10')][_0x33a228]){for(var _0x51fc18=0x0;_0x51fc18<this[_0x6345('0x10')][_0x33a228][_0x6345('0xb1')];_0x51fc18+=0x1){_0x42aff7=this[_0x6345('0x10')][_0x33a228][_0x51fc18];var _0x579ebd=this[_0x6345('0x13')][_0x42aff7[_0x6345('0x4d')]];if(_0x579ebd){_0x579ebd[_0x6345('0xb2')]+=moment(_0x42aff7['queuecallerleaveAt'])[_0x6345('0xb3')](_0x42aff7['queuecallerjoinAt'],_0x6345('0xb4'))||0x0;if(_0x4f76b2&&_0x42aff7[_0x6345('0x7f')]==='ATTENDEDTRANSFER'){_0x42aff7[_0x6345('0x7f')]='COMPLETEDBYAGENT';}if(_0x51fc18===this['queueReports'][_0x33a228][_0x6345('0xb1')]-0x1){_0x579ebd['sumDuration']+=moment()['milliseconds'](0x0)[_0x6345('0xb3')](_0x42aff7[_0x6345('0x72')],_0x6345('0xb4'));if(hasCallerLeftTheQueue(_0x42aff7)&&_0x42aff7[_0x6345('0x7f')]!==_0x6345('0xb5')){_0x579ebd[_0x6345('0xb6')]+=0x1;}if(_0x42aff7[_0x6345('0x3b')]){_0x579ebd[_0x6345('0xb7')]+=0x1;_0x579ebd[_0x6345('0xb8')]+=moment()[_0x6345('0xb9')](0x0)[_0x6345('0xb3')](_0x42aff7['queuecallerleaveAt'],_0x6345('0xb4'));_0x42aff7[_0x6345('0xba')]=moment()[_0x6345('0x51')](_0x6345('0x73'));_0x42aff7[_0x6345('0x3a')]=![];_0x42aff7['queuecallerexitAt']=null;}if(_0x42aff7[_0x6345('0x3a')]&&_0x42aff7[_0x6345('0x8b')]!=!![]){_0x579ebd[_0x6345('0xbb')]+=0x1;_0x42aff7[_0x6345('0x9c')]=_0x6345('0xbb');logger[_0x6345('0x4f')](_0x6345('0xbc'),_0x33a228,util[_0x6345('0x42')](_0x42aff7,{'showHidden':![],'depth':null}));ami['emit']('custom:queuecallerunmanaged',_0x42aff7);}if(_0x42aff7[_0x6345('0x1f')]){_0x579ebd['abandoned']+=0x1;_0x42aff7[_0x6345('0x9c')]='abandoned';logger['debug'](_0x6345('0xbd'),_0x33a228,util['inspect'](_0x42aff7,{'showHidden':![],'depth':null}));ami['emit'](_0x6345('0xbe'),_0x42aff7);}}else{_0x579ebd[_0x6345('0xbf')]+=_0x579ebd[_0x6345('0xb2')];}logger[_0x6345('0x82')](_0x6345('0xc0'),_0x33a228,_0x42aff7[_0x6345('0x4d')],_0x42aff7[_0x6345('0x54')],_0x4bd113);this[_0x6345('0x12')][_0x33a228]=_0x42aff7;Object['assign'](this[_0x6345('0x13')][_0x42aff7[_0x6345('0x4d')]],_0x579ebd);if(_0x42aff7['queuecallerleaveAt']){this[_0x6345('0x45')](_0x42aff7,_0x6345('0xc1'));}}}logger[_0x6345('0x4f')](_0x6345('0xc2'),_0x33a228,util[_0x6345('0x42')](this[_0x6345('0x10')][_0x33a228],{'showHidden':![],'depth':null}));if(hasCallerLeftTheQueue(_0x42aff7)&&_0x42aff7[_0x6345('0x7f')]!==_0x6345('0xb5')){ami[_0x6345('0x47')](_0x6345('0xc3'),this['queueReports'][_0x33a228]);if(this[_0x6345('0x10')][_0x33a228]){delete this['queueReports'][_0x33a228];}if(this[_0x6345('0x12')][_0x33a228]){delete this[_0x6345('0x12')][_0x33a228];}if(this['variables'][_0x33a228]){delete this['variables'][_0x33a228];}}}}catch(_0x37b5a6){logger['error'](_0x6345('0xc4'),_0x33a228,util['inspect'](_0x37b5a6,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x6345('0xb')][_0x6345('0x28')]=function(_0x491e8d){try{if(this[_0x6345('0x57')](_0x491e8d)){logger['debug'](_0x6345('0xc5'),_0x491e8d['uniqueid'],util[_0x6345('0x42')](_0x491e8d,{'showHidden':![],'depth':null}));if(this[_0x6345('0x10')][_0x491e8d[_0x6345('0x4b')]]){return this[_0x6345('0xb0')](_0x491e8d[_0x6345('0x4b')],_0x491e8d[_0x6345('0xc6')],![]);}if(this['queueReports'][_0x491e8d['linkedid']]){if(_0x491e8d[_0x6345('0xc7')]==='21'){return;}return this['handleHangup'](_0x491e8d[_0x6345('0x90')],_0x491e8d[_0x6345('0xc6')],!![]);}var _0xa8596e=Object[_0x6345('0x79')](this[_0x6345('0x10')]);for(var _0xf07fe2=0x0;_0xf07fe2<_0xa8596e['length'];_0xf07fe2++){var _0x3176d0=_[_0x6345('0x7b')](this[_0x6345('0x10')][_0xa8596e[_0xf07fe2]]);if(_0x3176d0&&_0x3176d0[_0x6345('0xc8')]===_0x491e8d[_0x6345('0x4b')]){return this[_0x6345('0xb0')](_0x3176d0['uniqueid'],_0x491e8d[_0x6345('0xc6')],!![]);}}if(!this[_0x6345('0x10')][_0x491e8d[_0x6345('0x4b')]]){logger[_0x6345('0x4f')](_0x6345('0xc9'),_0x491e8d['uniqueid']);if(this[_0x6345('0x12')][_0x491e8d[_0x6345('0x4b')]]){delete this[_0x6345('0x12')][_0x491e8d['uniqueid']];}if(this[_0x6345('0x43')][_0x491e8d[_0x6345('0x4b')]]){delete this[_0x6345('0x43')][_0x491e8d[_0x6345('0x4b')]];}}}}catch(_0x45e42c){logger[_0x6345('0x40')](_0x6345('0xc5'),_0x491e8d['uniqueid'],util[_0x6345('0x42')](_0x45e42c,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype']['syncAttendedTransfer']=function(_0x445a45){try{if(this[_0x6345('0x57')](_0x445a45)){logger[_0x6345('0x4f')](_0x6345('0xca'),_0x445a45[_0x6345('0x4b')],util[_0x6345('0x42')](_0x445a45,{'showHidden':![],'depth':null}));var _0x53a09f;var _0x41c453;var _0x2edbfc;if(this[_0x6345('0x10')][_0x445a45[_0x6345('0xcb')]]){_0x53a09f=_[_0x6345('0x7b')](this[_0x6345('0x10')][_0x445a45[_0x6345('0xcb')]]);_0x53a09f['transferexten']=_0x445a45[_0x6345('0xcc')];_0x53a09f['transferuniqueid']=_0x445a45['secondtransfereruniqueid'];_0x53a09f[_0x6345('0x7f')]=_0x6345('0xb5');_0x53a09f['transfer']=!![];_0x53a09f[_0x6345('0xcd')]=_0x6345('0xce');if(this[_0x6345('0x10')][_0x445a45[_0x6345('0xcf')]]){_0x2edbfc=this[_0x6345('0x10')][_0x445a45[_0x6345('0xcf')]];this[_0x6345('0x10')][_0x445a45[_0x6345('0xcf')]]=this[_0x6345('0x10')][_0x445a45[_0x6345('0xcb')]];this[_0x6345('0x10')][_0x445a45[_0x6345('0xcb')]]=_0x2edbfc;_0x41c453=_[_0x6345('0x7b')](this[_0x6345('0x10')][_0x445a45[_0x6345('0xcb')]]);_0x41c453[_0x6345('0x3d')]=!![];}logger[_0x6345('0x82')](_0x6345('0xd0'),_0x445a45[_0x6345('0x4b')],_0x53a09f[_0x6345('0x4d')],_0x53a09f[_0x6345('0x54')],_0x53a09f[_0x6345('0x94')],_0x53a09f[_0x6345('0x95')]);}else if(this[_0x6345('0x10')][_0x445a45[_0x6345('0xd1')]]){_0x53a09f=_['last'](this[_0x6345('0x10')][_0x445a45['transfertargetuniqueid']]);_0x53a09f[_0x6345('0x94')]=_0x445a45[_0x6345('0xd2')];_0x53a09f[_0x6345('0x95')]=_0x445a45[_0x6345('0xd3')];_0x53a09f[_0x6345('0x7f')]='ATTENDEDTRANSFER';_0x53a09f['transfer']=!![];_0x53a09f[_0x6345('0xcd')]=_0x6345('0xce');if(this[_0x6345('0x10')][_0x445a45[_0x6345('0xd3')]]){_0x2edbfc=this[_0x6345('0x10')][_0x445a45['origtransfereruniqueid']];this[_0x6345('0x10')][_0x445a45[_0x6345('0xd3')]]=this['queueReports'][_0x445a45[_0x6345('0xd1')]];this['queueReports'][_0x445a45[_0x6345('0xd1')]]=_0x2edbfc;_0x41c453=_['last'](this[_0x6345('0x10')][_0x445a45[_0x6345('0xd1')]]);_0x41c453[_0x6345('0x3d')]=!![];}logger[_0x6345('0x82')]('[%s][voiceQueueReport][attendedTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s',_0x445a45[_0x6345('0x4b')],_0x53a09f[_0x6345('0x4d')],_0x53a09f[_0x6345('0x54')],_0x53a09f['transferexten'],_0x53a09f[_0x6345('0x95')]);}else if(this[_0x6345('0x10')][_0x445a45['origtransfereruniqueid']]){_0x53a09f=_[_0x6345('0x7b')](this[_0x6345('0x10')][_0x445a45[_0x6345('0xd3')]]);_0x53a09f[_0x6345('0x94')]=_0x445a45[_0x6345('0xd2')];_0x53a09f[_0x6345('0x95')]=_0x445a45[_0x6345('0xd3')];_0x53a09f['queuecallerexitreason']=_0x6345('0xb5');_0x53a09f[_0x6345('0x8b')]=!![];_0x53a09f[_0x6345('0xcd')]=_0x6345('0xce');_0x53a09f[_0x6345('0x3d')]=!![];_0x53a09f[_0x6345('0xc8')]=_0x445a45[_0x6345('0xcb')];}else if(this['queueReports'][_0x445a45['secondtransfereruniqueid']]){_0x53a09f=_[_0x6345('0x7b')](this[_0x6345('0x10')][_0x445a45['secondtransfereruniqueid']]);_0x53a09f[_0x6345('0x94')]=_0x445a45[_0x6345('0xcc')];_0x53a09f['transferuniqueid']=_0x445a45['secondtransfereruniqueid'];_0x53a09f[_0x6345('0x7f')]='ATTENDEDTRANSFER';_0x53a09f[_0x6345('0x8b')]=!![];_0x53a09f[_0x6345('0xcd')]=_0x6345('0xce');_0x53a09f[_0x6345('0x3d')]=!![];_0x53a09f[_0x6345('0xc8')]=_0x445a45[_0x6345('0xd1')];}}}catch(_0x50718d){logger[_0x6345('0x40')](_0x6345('0xca'),_0x445a45[_0x6345('0x4b')],util[_0x6345('0x42')](_0x50718d,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x6345('0xb')][_0x6345('0x2f')]=function(_0x14b168){try{if(this[_0x6345('0x57')](_0x14b168)){logger[_0x6345('0x4f')](_0x6345('0xd4'),_0x14b168[_0x6345('0x4b')],util[_0x6345('0x42')](_0x14b168,{'showHidden':![],'depth':null}));if(this[_0x6345('0x10')][_0x14b168[_0x6345('0xcb')]]){var _0x5532cb=_[_0x6345('0x7b')](this[_0x6345('0x10')][_0x14b168[_0x6345('0xcb')]]);_0x5532cb['queuecallerexitreason']=_0x6345('0xd5');_0x5532cb['transfer']=!![];_0x5532cb[_0x6345('0xcd')]=_0x6345('0xd6');_0x5532cb[_0x6345('0x94')]=_0x14b168[_0x6345('0xd7')];_0x5532cb[_0x6345('0x95')]=_0x14b168[_0x6345('0xcb')];logger[_0x6345('0x82')](_0x6345('0xd8'),_0x14b168[_0x6345('0x4b')],_0x5532cb[_0x6345('0x4d')],_0x5532cb[_0x6345('0x54')],_0x5532cb[_0x6345('0x94')],_0x5532cb[_0x6345('0x95')]);this[_0x6345('0x28')]({'event':_0x6345('0xd9'),'uniqueid':_0x14b168[_0x6345('0xcb')],'context':_0x14b168[_0x6345('0xda')],'channel':_0x14b168['transfererchannel']});}}}catch(_0x8cc81f){logger[_0x6345('0x40')]('[%s][voiceQueueReport][blindtransfer]',_0x14b168['uniqueid'],util[_0x6345('0x42')](_0x8cc81f,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x6345('0xb')][_0x6345('0xdb')]=function(_0x1af6c4){try{if(this[_0x6345('0x57')](_0x1af6c4)){logger[_0x6345('0x4f')](_0x6345('0xdc'),_0x1af6c4[_0x6345('0x4b')],util[_0x6345('0x42')](_0x1af6c4,{'showHidden':![],'depth':null}));if(this[_0x6345('0x10')][_0x1af6c4[_0x6345('0x4b')]]){var _0xcb64e6=_[_0x6345('0x7b')](this[_0x6345('0x10')][_0x1af6c4[_0x6345('0x4b')]]);if(!_[_0x6345('0xae')](_0xcb64e6[_0x6345('0x84')])){_0xcb64e6['mohstarttime']=moment()[_0x6345('0x51')](_0x6345('0x73'));logger[_0x6345('0x82')](_0x6345('0xdd'),_0x1af6c4['uniqueid'],_0xcb64e6[_0x6345('0xde')]);}}}}catch(_0x1933e9){logger[_0x6345('0x40')](_0x6345('0xdc'),_0x1af6c4[_0x6345('0x4b')],util[_0x6345('0x42')](_0x1933e9,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x6345('0xb')][_0x6345('0x2c')]=function(_0x4d0d37){try{if(this[_0x6345('0x57')](_0x4d0d37)){logger[_0x6345('0x4f')]('[%s][voiceQueueReport][musiconholdstop]',_0x4d0d37[_0x6345('0x4b')],util['inspect'](_0x4d0d37,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x4d0d37['uniqueid']]){var _0x3b6829=_['last'](this[_0x6345('0x10')][_0x4d0d37[_0x6345('0x4b')]]);if(!_[_0x6345('0xae')](_0x3b6829[_0x6345('0xde')])){_0x3b6829[_0x6345('0xdf')]+=moment()['milliseconds'](0x0)['diff'](_0x3b6829[_0x6345('0xde')],_0x6345('0xb4'));logger[_0x6345('0x82')]('[%s][voiceQueueReport][musiconholdstop]\x20mohtime:%s',_0x4d0d37[_0x6345('0x4b')],_0x3b6829[_0x6345('0xdf')]);delete _0x3b6829['mohstarttime'];}}}}catch(_0xd64d95){logger[_0x6345('0x40')](_0x6345('0xe0'),_0x4d0d37[_0x6345('0x4b')],util[_0x6345('0x42')](_0xd64d95,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x6345('0xb')][_0x6345('0xe1')]=function(_0x15c59){try{if(this[_0x6345('0x57')](_0x15c59)){logger[_0x6345('0x4f')](_0x6345('0xe2'),_0x15c59[_0x6345('0x4b')],util[_0x6345('0x42')](_0x15c59,{'showHidden':![],'depth':null}));if(_0x15c59['application'][_0x6345('0x8e')]()===_0x6345('0xe3')){_0x15c59[_0x6345('0xe4')]=_0x15c59[_0x6345('0xe5')]&&_0x15c59[_0x6345('0xe5')][_0x6345('0xe6')](_0x6345('0xe7'))?_0x15c59['appdata']:(_0x15c59['appdata']||_0x15c59[_0x6345('0xe4')])['toLowerCase']();if(_[_0x6345('0xe6')](_0x15c59[_0x6345('0xe4')][_0x6345('0x8e')](),'cdr(')){logger['info']('[%s][voiceQueueReport][newexten]\x20application:%s\x20appdata:%s',_0x15c59['uniqueid'],_0x15c59[_0x6345('0xe8')],_0x15c59[_0x6345('0xe4')]);if(_[_0x6345('0x58')](this[_0x6345('0x12')][_0x15c59['uniqueid']]))this['channels'][_0x15c59[_0x6345('0x4b')]]={};var _0x5673aa=_0x15c59['applicationdata'][_0x6345('0xe9')]('=');var _0x57c52d=_0x5673aa[0x0][_0x6345('0x8e')]()[_0x6345('0xea')](/cdr\((.*)\)/);if(_0x57c52d)this[_0x6345('0x12')][_0x15c59['uniqueid']][_0x57c52d[0x1]]=_0x5673aa[0x1];}}}}catch(_0x12dfee){logger[_0x6345('0x40')](_0x6345('0xeb'),_0x15c59[_0x6345('0x4b')],util[_0x6345('0x42')](_0x12dfee,{'showHidden':![],'depth':null}));}};module[_0x6345('0xec')]=VoiceQueueReport;