Built motion from commit (unavailable).|2.5.24
[motion2.git] / server / services / ami / report / voiceQueueReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xbf6e=['queuecallerabandonAt','queuecallerexitreason','ABANDONED','[voiceQueueReport][queuecallerabandon]\x20name:%s\x20type:%s','queuecallerabandon','queuecallerleaveAt','connectedlinenum','connectedlinename','[voiceQueueReport][queuecallerleave]\x20name:%s\x20type:%s\x20connectedlinenum:%s\x20connectedlinename:%s','[%s][voiceQueueReport][queuecallerleave]','[%s][voiceQueueReport][agentconnect]','[voiceQueueReport][agentconnect]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETEDBYAGENT','[%s][voiceQueueReport][agentcomplete]','queuecallerexitAt','transfer','COMPLETED','startsWith','channel','toLowerCase','local/','linkedid','queuecallerexit','seconds','FORWARDTRANSFER','transfertype','transferexten','destexten','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:FORWARDTRANSFER','COMPLETEDBY','reason','toUpperCase','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:%s','[%s][voiceQueueReport][varset]','addVariable','value','queuestatus','CONTINUE','TIMEOUT','lastevent','timeout','[%s][voiceQueueReport][varset]\x20sending\x20timeout\x20event:','custom:timeout','variable','queueposition','[%s][voiceQueueReport][varset]\x20name:%s\x20type:%s\x20variable:%s\x20value:%s','rtpaudioqosbridged','rtpaudioqosjitterbridged','rtpaudioqosloss','rtpaudioqoslossbridged','rtpaudioqosrtt','rtpaudioqosrttbridged','sipcallid','bridgepeer','bridgepvtcallid','membercalls','memberdynamic','memberinterface','membername','memberrealtime','includes','length','diff','milliseconds','answered','custom:queuecallerunmanaged','[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerabandon\x20event:','custom:queuecallerabandon','sumHoldTime','[%s][voiceQueueReport][hangup]\x20name:%s\x20type:%s\x20reason:%s','[%s][voiceQueueReport][hangup]\x20sending\x20voiceQueueReport\x20event:','custom:voiceQueueReport','[%s][voiceQueueReport][hangup]','[%s][voiceQueueReport][attendedtransfer]','transfereeuniqueid','transferuniqueid','secondtransfereruniqueid','ATTENDEDTRANSFER','ATTENDED','[%s][voiceQueueReport][attendedTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s','transfertargetuniqueid','origtransfererexten','origtransfereruniqueid','[%s][voiceQueueReport][blindtransfer]','BLINDTRANSFER','BLIND','extension','BlindTransfer','context','transfererchannel','[%s][voiceQueueReport][musiconholdstart]','[%s][voiceQueueReport][musiconholdstart]\x20mohstarttime:%s','mohstarttime','[%s][voiceQueueReport][musiconholdstop]','mohtime','[%s][voiceQueueReport][musiconholdstop]\x20mohtime:%s','exports','util','md5','ioredis','../../../config/environment','../../../config/logger','ami','../ami','redis','defaults','localhost','socket.io-emitter','prototype','tail','finally','queueReports','agents','channels','queueChannels','voiceQueues','flagQueueSummary','campaigns','variables','queuesummary','syncQueueSummary','bind','queuesummarycomplete','syncQueueCallerJoin','syncQueueCallerAbandon','queuecallerleave','syncQueueCallerLeave','agentcomplete','syncAgentComplete','agentconnect','syncAgentConnect','syncVarSet','hangup','syncHangup','fullybooted','syncFullyBooted','syncMusicOnHoldStart','musiconholdstop','syncMusicOnHoldStop','attendedtransfer','syncAttendedTransfer','blindtransfer','syncBlindTransfer','loopQueueSummary','loopQueueShow','isEmpty','hasOwnProperty','originated','talking','pTalking','waiting','queueStatusComplete','clearZombieChannels','switch','sequence','enqueue','isNil','Action','status','catch','No\x20such\x20channel','error','[%s][voiceQueueReport][checkChannel]','inspect','[%s][voiceQueueReport][checkQueueReport]','[%s][voiceQueueReport][checkVariables]','[FullyBooted]\x20clear\x20realtime','clearQueueReport','emitVoiceQueueChannelRemove','clearqueuereport','emit','debug','[%s][voiceQueueReport][',']\x20sending\x20voice_queue_channel:save\x20event:','uniqueid','voice:queue:%s','name','voice_queue_channel:save','voice_queue_presence:save',']\x20sending\x20voice_queue_channel:remove\x20event:','format','voice_queue_channel:remove','voice_queue_presence:remove','type','inbound','strategy','loggedIn','sumBillable','sumDuration','total','unmanaged','abandoned','Trunk','active','callerid','Interval','stringify','[voiceQueueReport][',']\x20sending\x20voice_queue:save\x20event:','voice_queue:save','isNotNull','isUndefined','[voiceQueueReport][queues]','then','[voiceQueueReport][queuesummary]','info','[voiceQueueReport][queuesummary]\x20name:%s','queue','countBy','callers','toNumber','loggedin','available','emitVoiceQueueSummary','[voiceQueueReport][queuesummary]\x20sending\x20queuesummary\x20event:','custom:queuesummary','syncQueueSummaryComplete','[voiceQueueReport][queuesummarycomplete]\x20event:','[%s][voiceQueueReport][queuecallerjoin]','queuecallerjoinAt','YYYY-MM-DD\x20HH:mm:ss','position','count','pick','keys','push','emitVoiceQueueChannelSave','queuecallerjoin','[%s][voiceQueueReport][queuecallerabandon]','last','queuecallercomplete','queuecallercompleteAt','holdtime','originalposition'];(function(_0x30c640,_0x889ea6){var _0x4bff23=function(_0x5dc69e){while(--_0x5dc69e){_0x30c640['push'](_0x30c640['shift']());}};_0x4bff23(++_0x889ea6);}(_0xbf6e,0x149));var _0xebf6=function(_0xa32746,_0x19c503){_0xa32746=_0xa32746-0x0;var _0x495f73=_0xbf6e[_0xa32746];return _0x495f73;};'use strict';var _=require('lodash');var moment=require('moment');var util=require(_0xebf6('0x0'));var md5=require(_0xebf6('0x1'));var Redis=require(_0xebf6('0x2'));var config=require(_0xebf6('0x3'));var logger=require(_0xebf6('0x4'))(_0xebf6('0x5'));var ami=require(_0xebf6('0x6'));var QueueReport=require('../model/queueReport');config[_0xebf6('0x7')]=_[_0xebf6('0x8')](config[_0xebf6('0x7')],{'host':_0xebf6('0x9'),'port':0x18eb});var io=require(_0xebf6('0xa'))(new Redis(config[_0xebf6('0x7')]));var Sequence=function(){};Sequence[_0xebf6('0xb')]['enqueue']=function(_0x1d8035){this[_0xebf6('0xc')]=this[_0xebf6('0xc')]?this['tail'][_0xebf6('0xd')](_0x1d8035):_0x1d8035();};function VoiceQueueReport(_0x14f41e){this['sequence']=new Sequence();this[_0xebf6('0xe')]={};this[_0xebf6('0xf')]=_0x14f41e[_0xebf6('0xf')];this[_0xebf6('0x10')]=_0x14f41e[_0xebf6('0x11')];this[_0xebf6('0x12')]=_0x14f41e['voiceQueues'];this[_0xebf6('0x13')]=!![];this[_0xebf6('0x14')]=_0x14f41e['campaigns'];this[_0xebf6('0x15')]={};ami['on'](_0xebf6('0x16'),this[_0xebf6('0x17')][_0xebf6('0x18')](this));ami['on'](_0xebf6('0x19'),this['syncQueueSummaryComplete']['bind'](this));ami['on']('queuecallerjoin',this[_0xebf6('0x1a')][_0xebf6('0x18')](this));ami['on']('queuecallerabandon',this[_0xebf6('0x1b')][_0xebf6('0x18')](this));ami['on'](_0xebf6('0x1c'),this[_0xebf6('0x1d')][_0xebf6('0x18')](this));ami['on'](_0xebf6('0x1e'),this[_0xebf6('0x1f')][_0xebf6('0x18')](this));ami['on'](_0xebf6('0x20'),this[_0xebf6('0x21')]['bind'](this));ami['on']('varset',this[_0xebf6('0x22')][_0xebf6('0x18')](this));ami['on'](_0xebf6('0x23'),this[_0xebf6('0x24')][_0xebf6('0x18')](this));ami['on'](_0xebf6('0x25'),this[_0xebf6('0x26')][_0xebf6('0x18')](this));ami['on']('musiconholdstart',this[_0xebf6('0x27')][_0xebf6('0x18')](this));ami['on'](_0xebf6('0x28'),this[_0xebf6('0x29')][_0xebf6('0x18')](this));ami['on'](_0xebf6('0x2a'),this[_0xebf6('0x2b')][_0xebf6('0x18')](this));ami['on'](_0xebf6('0x2c'),this[_0xebf6('0x2d')][_0xebf6('0x18')](this));this[_0xebf6('0x2e')]();this[_0xebf6('0x2f')]();}function clearChannels(_0x3b8bc1){if(!_[_0xebf6('0x30')](_0x3b8bc1)){for(var _0x1d0078 in _0x3b8bc1){if(_0x3b8bc1[_0xebf6('0x31')](_0x1d0078)){delete _0x3b8bc1[_0x1d0078];}}}}function clearCampaigns(_0x1534b2){if(!_[_0xebf6('0x30')](_0x1534b2)){for(var _0x4dadf7 in _0x1534b2){if(_0x1534b2['hasOwnProperty'](_0x4dadf7)){_0x1534b2[_0x4dadf7][_0xebf6('0x32')]=0x0;}}}}function clearVoiceQueues(_0x4dc5be){if(!_[_0xebf6('0x30')](_0x4dc5be)){for(var _0x430eb7 in _0x4dc5be){if(_0x4dc5be['hasOwnProperty'](_0x430eb7)){_0x4dc5be[_0x430eb7]['originated']=0x0;_0x4dc5be[_0x430eb7][_0xebf6('0x33')]=0x0;_0x4dc5be[_0x430eb7][_0xebf6('0x34')]=0x0;_0x4dc5be[_0x430eb7][_0xebf6('0x35')]=0x0;_0x4dc5be[_0x430eb7][_0xebf6('0x36')]=!![];}}}}function clearAgentBooked(_0xedaaeb){if(!_[_0xebf6('0x30')](_0xedaaeb)){for(var _0x7976d in _0xedaaeb){if(_0xedaaeb[_0xebf6('0x31')](_0x7976d)){_0xedaaeb[_0x7976d]['unlockRR']=!![];}}}}VoiceQueueReport[_0xebf6('0xb')][_0xebf6('0x37')]=function(){var _0x49f85f=this;for(var _0x2fe3ee in this[_0xebf6('0x10')]){if(this['channels'][_0xebf6('0x31')](_0x2fe3ee)&&!this[_0xebf6('0x10')][_0x2fe3ee][_0xebf6('0x38')]){this[_0xebf6('0x39')][_0xebf6('0x3a')](function(){if(!_[_0xebf6('0x3b')](_0x49f85f['channels'][_0x2fe3ee])){return ami[_0xebf6('0x3c')]({'action':_0xebf6('0x3d'),'channel':_0x49f85f['channels'][_0x2fe3ee]['channel']})[_0xebf6('0x3e')](function(_0x36761f){if(_0x36761f['message']===_0xebf6('0x3f')){setTimeout(function(){if(_0x49f85f[_0xebf6('0x10')][_0x2fe3ee]){delete _0x49f85f['channels'][_0x2fe3ee];logger[_0xebf6('0x40')](_0xebf6('0x41'),_0x2fe3ee,util[_0xebf6('0x42')](_0x36761f,{'showHidden':![],'depth':null}));}if(_0x49f85f['queueReports'][_0x2fe3ee]){delete _0x49f85f[_0xebf6('0xe')][_0x2fe3ee];logger[_0xebf6('0x40')](_0xebf6('0x43'),_0x2fe3ee,util[_0xebf6('0x42')](_0x36761f,{'showHidden':![],'depth':null}));}if(_0x49f85f['variables'][_0x2fe3ee]){delete _0x49f85f['variables'][_0x2fe3ee];logger[_0xebf6('0x40')](_0xebf6('0x44'),_0x2fe3ee,util['inspect'](_0x36761f,{'showHidden':![],'depth':null}));}},0x1f40);}});}});}}};VoiceQueueReport[_0xebf6('0xb')][_0xebf6('0x26')]=function(){logger['error'](_0xebf6('0x45'));clearChannels(this[_0xebf6('0x10')]);this[_0xebf6('0x46')](this[_0xebf6('0xe')]);clearAgentBooked(this[_0xebf6('0xf')]);clearVoiceQueues(this['voiceQueues']);clearCampaigns(this[_0xebf6('0x14')]);};VoiceQueueReport['prototype'][_0xebf6('0x46')]=function(_0x54702d){var _0xafef4d=this;if(!_[_0xebf6('0x30')](_0x54702d)){for(var _0x3c248e in _0x54702d){if(_0x54702d[_0xebf6('0x31')](_0x3c248e)){_0xafef4d[_0xebf6('0x47')](_0x54702d[_0x3c248e],_0xebf6('0x48'));delete _0x54702d[_0x3c248e];}}}};VoiceQueueReport['prototype'][_0xebf6('0x49')]=function(_0x2fcdaa,_0x3cd9a0,_0x144b41){io['to'](_0x2fcdaa)[_0xebf6('0x49')](_0x3cd9a0,_0x144b41);};VoiceQueueReport[_0xebf6('0xb')]['emitVoiceQueueChannelSave']=function(_0xcbe240,_0x2782a5){logger[_0xebf6('0x4a')](_0xebf6('0x4b')+_0x2782a5+_0xebf6('0x4c'),_0xcbe240[_0xebf6('0x4d')],util['inspect'](_0xcbe240,{'showHidden':![],'depth':null}));this['emit'](util['format'](_0xebf6('0x4e'),_0xcbe240[_0xebf6('0x4f')]),_0xebf6('0x50'),_0xcbe240);io['emit'](_0xebf6('0x51'),_0xcbe240);};VoiceQueueReport[_0xebf6('0xb')][_0xebf6('0x47')]=function(_0x5ca582,_0x8cca55){logger[_0xebf6('0x4a')]('[%s][voiceQueueReport]['+_0x8cca55+_0xebf6('0x52'),_0x5ca582[_0xebf6('0x4d')],util[_0xebf6('0x42')](_0x5ca582,{'showHidden':![],'depth':null}));this['emit'](util[_0xebf6('0x53')]('voice:queue:%s',_0x5ca582['name']),_0xebf6('0x54'),_0x5ca582);io[_0xebf6('0x49')](_0xebf6('0x55'),_0x5ca582);};VoiceQueueReport[_0xebf6('0xb')]['emitVoiceQueueSummary']=function(_0x2b234a,_0x521c2d){if(_0x2b234a[_0xebf6('0x56')]===_0xebf6('0x57')){var _0x3f5034={'id':_0x2b234a['id'],'name':_0x2b234a[_0xebf6('0x4f')],'strategy':_0x2b234a[_0xebf6('0x58')],'answered':_0x2b234a['answered'],'available':_0x2b234a['available'],'loggedIn':_0x2b234a[_0xebf6('0x59')],'pTalking':_0x2b234a[_0xebf6('0x34')],'sumBillable':_0x2b234a[_0xebf6('0x5a')],'sumDuration':_0x2b234a[_0xebf6('0x5b')],'sumHoldTime':_0x2b234a['sumHoldTime']||0x0,'talking':_0x2b234a[_0xebf6('0x33')],'total':_0x2b234a[_0xebf6('0x5c')],'type':_0x2b234a[_0xebf6('0x56')],'unmanaged':_0x2b234a[_0xebf6('0x5d')],'abandoned':_0x2b234a[_0xebf6('0x5e')],'waiting':_0x2b234a[_0xebf6('0x35')]};if(_0x2b234a[_0xebf6('0x5f')]){_0x3f5034['Trunk']={'id':_0x2b234a[_0xebf6('0x5f')]['id'],'name':_0x2b234a[_0xebf6('0x5f')][_0xebf6('0x4f')],'active':_0x2b234a[_0xebf6('0x5f')][_0xebf6('0x60')],'callerid':_0x2b234a[_0xebf6('0x5f')][_0xebf6('0x61')]};}if(_0x2b234a['Interval']){_0x3f5034[_0xebf6('0x62')]={'id':_0x2b234a['Interval']['id'],'name':_0x2b234a[_0xebf6('0x62')][_0xebf6('0x4f')]};}var _0x5d84ac=md5(JSON[_0xebf6('0x63')](_0x3f5034));if(_0x2b234a['md5']!==_0x5d84ac){_0x2b234a[_0xebf6('0x1')]=_0x5d84ac;logger[_0xebf6('0x4a')](_0xebf6('0x64')+_0x521c2d+_0xebf6('0x65'),util[_0xebf6('0x42')](_0x3f5034,{'showHidden':![],'depth':null}));this['emit'](util[_0xebf6('0x53')](_0xebf6('0x4e'),_0x3f5034['name']),_0xebf6('0x66'),_0x3f5034);}}};VoiceQueueReport[_0xebf6('0xb')][_0xebf6('0x67')]=function(_0x34b203){return _0x34b203!==null&&!_[_0xebf6('0x68')](_0x34b203);};VoiceQueueReport['prototype'][_0xebf6('0x2f')]=function(){var _0x2e52a4=this;setInterval(function(){_0x2e52a4[_0xebf6('0x37')]();ami[_0xebf6('0x3c')]({'action':'queues'})[_0xebf6('0x3e')](function(_0x39b8f0){logger[_0xebf6('0x40')](_0xebf6('0x69'),util[_0xebf6('0x42')](_0x39b8f0,{'showHidden':![],'depth':null}));});},0x2710);};VoiceQueueReport[_0xebf6('0xb')][_0xebf6('0x2e')]=function(){var _0x9184ce=this;setInterval(function(){if(_0x9184ce[_0xebf6('0x13')]){return ami['Action']({'action':_0xebf6('0x16')})[_0xebf6('0x6a')](function(_0x24ed4e){_0x9184ce['flagQueueSummary']=![];})[_0xebf6('0x3e')](function(_0x5357d5){logger['error'](_0xebf6('0x6b'),util[_0xebf6('0x42')](_0x5357d5,{'showHidden':![],'depth':null}));});}},0x3e8);};VoiceQueueReport[_0xebf6('0xb')][_0xebf6('0x17')]=function(_0x13c447){try{if(this['isNotNull'](_0x13c447)&&this[_0xebf6('0x67')](_0x13c447['queue'])){logger['debug']('[voiceQueueReport][queuesummary]\x20event:',util[_0xebf6('0x42')](_0x13c447,{'showHidden':![],'depth':null}));if(this[_0xebf6('0x12')][_0x13c447['queue']]){logger[_0xebf6('0x6c')](_0xebf6('0x6d'),_0x13c447[_0xebf6('0x6e')]);var _0x3bb669=_[_0xebf6('0x6f')](this[_0xebf6('0x10')],_0xebf6('0x6e'))[_0x13c447['queue']]||0x0;var _0x185538=_0x3bb669-_0x13c447[_0xebf6('0x70')];if(this[_0xebf6('0x12')][_0x13c447[_0xebf6('0x6e')]][_0xebf6('0x35')]!==_[_0xebf6('0x71')](_0x13c447['callers'])||this[_0xebf6('0x12')][_0x13c447[_0xebf6('0x6e')]][_0xebf6('0x59')]!==_[_0xebf6('0x71')](_0x13c447[_0xebf6('0x72')])||this[_0xebf6('0x12')][_0x13c447['queue']][_0xebf6('0x73')]!==_[_0xebf6('0x71')](_0x13c447[_0xebf6('0x73')])||this[_0xebf6('0x12')][_0x13c447[_0xebf6('0x6e')]]['talking']!==_0x185538){this[_0xebf6('0x12')][_0x13c447[_0xebf6('0x6e')]][_0xebf6('0x35')]=_[_0xebf6('0x71')](_0x13c447[_0xebf6('0x70')]);this[_0xebf6('0x12')][_0x13c447[_0xebf6('0x6e')]][_0xebf6('0x59')]=_[_0xebf6('0x71')](_0x13c447[_0xebf6('0x72')]);this[_0xebf6('0x12')][_0x13c447['queue']][_0xebf6('0x73')]=_[_0xebf6('0x71')](_0x13c447[_0xebf6('0x73')]);this[_0xebf6('0x12')][_0x13c447[_0xebf6('0x6e')]][_0xebf6('0x33')]=_0x185538>0x0?_0x185538:0x0;this['voiceQueues'][_0x13c447[_0xebf6('0x6e')]]['talking']=this[_0xebf6('0x12')][_0x13c447[_0xebf6('0x6e')]][_0xebf6('0x33')]>_[_0xebf6('0x71')](_0x13c447[_0xebf6('0x72')])?_[_0xebf6('0x71')](_0x13c447[_0xebf6('0x72')]):this['voiceQueues'][_0x13c447['queue']][_0xebf6('0x33')];this[_0xebf6('0x74')](this['voiceQueues'][_0x13c447[_0xebf6('0x6e')]],_0xebf6('0x16'));}logger['debug'](_0xebf6('0x75'),util[_0xebf6('0x42')](this['voiceQueues'][_0x13c447[_0xebf6('0x6e')]],{'showHidden':![],'depth':null}));ami[_0xebf6('0x49')](_0xebf6('0x76'),this[_0xebf6('0x12')][_0x13c447[_0xebf6('0x6e')]]);}}}catch(_0x43cf93){logger[_0xebf6('0x40')]('[voiceQueueReport][queuesummary]',util[_0xebf6('0x42')](_0x43cf93,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xebf6('0xb')][_0xebf6('0x77')]=function(_0x42ecf5){logger[_0xebf6('0x4a')](_0xebf6('0x78'),util[_0xebf6('0x42')](_0x42ecf5,{'showHidden':![],'depth':null}));this[_0xebf6('0x13')]=!![];};VoiceQueueReport[_0xebf6('0xb')][_0xebf6('0x1a')]=function(_0x4e55ed){try{if(this['isNotNull'](_0x4e55ed)){logger[_0xebf6('0x4a')](_0xebf6('0x79'),_0x4e55ed[_0xebf6('0x4d')],util[_0xebf6('0x42')](_0x4e55ed,{'showHidden':![],'depth':null}));if(_['isUndefined'](this[_0xebf6('0xe')][_0x4e55ed[_0xebf6('0x4d')]])){this[_0xebf6('0xe')][_0x4e55ed[_0xebf6('0x4d')]]=[];this['channels'][_0x4e55ed['uniqueid']]={};}var _0x5dcab1=new QueueReport();_0x5dcab1[_0xebf6('0x4f')]=_0x4e55ed[_0xebf6('0x6e')];_0x5dcab1[_0xebf6('0x56')]=this[_0xebf6('0x12')][_0x5dcab1[_0xebf6('0x4f')]]&&this[_0xebf6('0x12')][_0x5dcab1[_0xebf6('0x4f')]][_0xebf6('0x56')]?this['voiceQueues'][_0x5dcab1[_0xebf6('0x4f')]][_0xebf6('0x56')]||'inbound':'inbound';_0x5dcab1[_0xebf6('0x6e')]=_0x4e55ed['queue'];_0x5dcab1[_0xebf6('0x7a')]=moment()[_0xebf6('0x53')](_0xebf6('0x7b'));_0x5dcab1['position']=_0x4e55ed[_0xebf6('0x7c')];_0x5dcab1[_0xebf6('0x7d')]=_0x4e55ed[_0xebf6('0x7d')];_0x5dcab1[_0xebf6('0x4d')]=_0x4e55ed[_0xebf6('0x4d')];logger[_0xebf6('0x6c')]('[voiceQueueReport][queuecallerjoin]\x20name:%s\x20type:%s',_0x5dcab1[_0xebf6('0x4f')],_0x5dcab1[_0xebf6('0x56')]);_['merge'](_0x5dcab1,_[_0xebf6('0x7e')](_0x4e55ed,_[_0xebf6('0x7f')](_0x5dcab1)));this[_0xebf6('0xe')][_0x4e55ed['uniqueid']][_0xebf6('0x80')](_0x5dcab1);this[_0xebf6('0x10')][_0x4e55ed['uniqueid']]=_0x5dcab1;this[_0xebf6('0x81')](_0x5dcab1,_0xebf6('0x82'));}}catch(_0x41efb9){logger[_0xebf6('0x40')](_0xebf6('0x79'),_0x4e55ed[_0xebf6('0x4d')],util[_0xebf6('0x42')](_0x41efb9,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xebf6('0xb')][_0xebf6('0x1b')]=function(_0xdff576){try{if(this[_0xebf6('0x67')](_0xdff576)){logger[_0xebf6('0x4a')](_0xebf6('0x83'),_0xdff576['uniqueid'],util[_0xebf6('0x42')](_0xdff576,{'showHidden':![],'depth':null}));if(this[_0xebf6('0xe')][_0xdff576[_0xebf6('0x4d')]]){var _0x322779=_[_0xebf6('0x84')](this[_0xebf6('0xe')][_0xdff576[_0xebf6('0x4d')]]);_0x322779[_0xebf6('0x85')]=![];_0x322779[_0xebf6('0x86')]=null;_0x322779[_0xebf6('0x87')]=_0xdff576['holdtime'];_0x322779['originalposition']=_0xdff576[_0xebf6('0x88')];_0x322779['queuecallerabandon']=!![];_0x322779[_0xebf6('0x89')]=moment()[_0xebf6('0x53')](_0xebf6('0x7b'));_0x322779[_0xebf6('0x8a')]=_0xebf6('0x8b');_0x322779['lastAssignedTo']=null;logger[_0xebf6('0x6c')](_0xebf6('0x8c'),_0x322779['name'],_0x322779[_0xebf6('0x56')]);this[_0xebf6('0x10')][_0xdff576[_0xebf6('0x4d')]]=_0x322779;this[_0xebf6('0x47')](_0x322779,_0xebf6('0x8d'));}}}catch(_0x53a07d){logger['error'](_0xebf6('0x83'),_0xdff576[_0xebf6('0x4d')],util[_0xebf6('0x42')](_0x53a07d,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xebf6('0xb')][_0xebf6('0x1d')]=function(_0x27f070){try{if(this[_0xebf6('0x67')](_0x27f070)){logger['debug']('[%s][voiceQueueReport][queuecallerleave]',_0x27f070[_0xebf6('0x4d')],util['inspect'](_0x27f070,{'showHidden':![],'depth':null}));if(this[_0xebf6('0xe')][_0x27f070[_0xebf6('0x4d')]]){var _0x111e49=_['last'](this[_0xebf6('0xe')][_0x27f070['uniqueid']]);_0x111e49[_0xebf6('0x8e')]=moment()[_0xebf6('0x53')](_0xebf6('0x7b'));_0x111e49[_0xebf6('0x8f')]=_0x27f070[_0xebf6('0x8f')];_0x111e49['connectedlinename']=_0x27f070[_0xebf6('0x90')];logger['info'](_0xebf6('0x91'),_0x111e49[_0xebf6('0x4f')],_0x111e49[_0xebf6('0x56')],_0x27f070['connectedlinenum'],_0x27f070[_0xebf6('0x90')]);this[_0xebf6('0x10')][_0x27f070[_0xebf6('0x4d')]]=_0x111e49;this[_0xebf6('0x81')](_0x111e49,_0xebf6('0x1c'));}}}catch(_0x3fa472){logger['error'](_0xebf6('0x92'),_0x27f070[_0xebf6('0x4d')],util['inspect'](_0x3fa472,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xebf6('0xb')]['syncAgentConnect']=function(_0x429ff9){try{if(this[_0xebf6('0x67')](_0x429ff9)){logger[_0xebf6('0x4a')](_0xebf6('0x93'),_0x429ff9['uniqueid'],util[_0xebf6('0x42')](_0x429ff9,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x429ff9[_0xebf6('0x4d')]]){var _0x2b5cd7=_[_0xebf6('0x84')](this[_0xebf6('0xe')][_0x429ff9[_0xebf6('0x4d')]]);_0x2b5cd7[_0xebf6('0x85')]=!![];_0x2b5cd7['queuecallerexitreason']='COMPLETEDBYAGENT';logger[_0xebf6('0x6c')](_0xebf6('0x94'),_0x2b5cd7[_0xebf6('0x4f')],_0x2b5cd7[_0xebf6('0x56')]);}}}catch(_0x588802){logger['error']('[%s][voiceQueueReport][agentconnect]',_0x429ff9['uniqueid'],util[_0xebf6('0x42')](_0x588802,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xebf6('0xb')][_0xebf6('0x1f')]=function(_0x13bc08){try{if(this['isNotNull'](_0x13bc08)){logger[_0xebf6('0x4a')](_0xebf6('0x95'),_0x13bc08[_0xebf6('0x4d')],util[_0xebf6('0x42')](_0x13bc08,{'showHidden':![],'depth':null}));if(this[_0xebf6('0xe')][_0x13bc08[_0xebf6('0x4d')]]){var _0x42a2bf=_[_0xebf6('0x84')](this[_0xebf6('0xe')][_0x13bc08[_0xebf6('0x4d')]]);_0x42a2bf[_0xebf6('0x8d')]=![];_0x42a2bf[_0xebf6('0x89')]=null;_0x42a2bf['assigned']=!![];_0x42a2bf['lastAssignedTo']=_0x13bc08['membername'];_0x42a2bf[_0xebf6('0x87')]=_0x13bc08['holdtime'];_0x42a2bf[_0xebf6('0x85')]=!![];_0x42a2bf['queuecallerexit']=![];_0x42a2bf[_0xebf6('0x96')]=null;if(!_0x42a2bf['transfer']){if(_0x13bc08['reason']==_0xebf6('0x97')){_0x42a2bf[_0xebf6('0x8a')]=_0xebf6('0x98');logger[_0xebf6('0x6c')]('[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETED',_0x42a2bf['name'],_0x42a2bf['type']);}else{if(_[_0xebf6('0x99')](_0x13bc08[_0xebf6('0x9a')][_0xebf6('0x9b')](),_0xebf6('0x9c'))){if(this['queueReports'][_0x13bc08[_0xebf6('0x9d')]]){var _0x33e055=_[_0xebf6('0x84')](this[_0xebf6('0xe')][_0x13bc08[_0xebf6('0x9d')]]);_0x33e055[_0xebf6('0x85')]=![];_0x33e055[_0xebf6('0x9e')]=!![];_0x33e055[_0xebf6('0x96')]=moment(_0x42a2bf[_0xebf6('0x7a')])['add'](_0x13bc08[_0xebf6('0x87')],_0xebf6('0x9f'))[_0xebf6('0x53')](_0xebf6('0x7b'));_0x33e055[_0xebf6('0x8a')]=_0xebf6('0xa0');_0x33e055[_0xebf6('0x97')]=!![];_0x33e055[_0xebf6('0xa1')]='FORWARD';_0x33e055[_0xebf6('0xa2')]=_0x13bc08[_0xebf6('0xa3')];_0x33e055['transferuniqueid']=_0x13bc08['uniqueid'];logger[_0xebf6('0x6c')](_0xebf6('0xa4'),_0x33e055[_0xebf6('0x4f')],_0x33e055[_0xebf6('0x56')]);var _0x3e9e33=this[_0xebf6('0xe')][_0x13bc08[_0xebf6('0x9d')]];this['queueReports'][_0x13bc08[_0xebf6('0x9d')]]=this[_0xebf6('0xe')][_0x13bc08['uniqueid']];this[_0xebf6('0xe')][_0x13bc08[_0xebf6('0x4d')]]=_0x3e9e33;}}else{_0x42a2bf[_0xebf6('0x8a')]=_0xebf6('0xa5')+_0x13bc08[_0xebf6('0xa6')][_0xebf6('0xa7')]();logger[_0xebf6('0x6c')](_0xebf6('0xa8'),_0x42a2bf['name'],_0x42a2bf[_0xebf6('0x56')],_0x42a2bf['queuecallerexitreason']);}}}this[_0xebf6('0x10')][_0x13bc08[_0xebf6('0x4d')]]=_0x42a2bf;this[_0xebf6('0x47')](_0x42a2bf,_0xebf6('0x1e'));}}}catch(_0x576881){logger[_0xebf6('0x40')]('[%s][voiceQueueReport][agentcomplete]',_0x13bc08[_0xebf6('0x4d')],util[_0xebf6('0x42')](_0x576881,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xebf6('0xb')][_0xebf6('0x22')]=function(_0x1fcf92){try{if(this['isNotNull'](_0x1fcf92)){logger[_0xebf6('0x4a')](_0xebf6('0xa9'),_0x1fcf92['uniqueid'],util[_0xebf6('0x42')](_0x1fcf92,{'showHidden':![],'depth':null}));this[_0xebf6('0xaa')](_0x1fcf92['uniqueid'],_[_0xebf6('0x7f')](_0x1fcf92['variable'])[0x0],_0x1fcf92[_0xebf6('0xab')]);if(this[_0xebf6('0xe')][_0x1fcf92[_0xebf6('0x4d')]]){var _0x24d77b=_[_0xebf6('0x84')](this[_0xebf6('0xe')][_0x1fcf92[_0xebf6('0x4d')]]);if(_0x24d77b){if(this[_0xebf6('0x67')](_0x1fcf92['variable'])&&this[_0xebf6('0x67')](_0x1fcf92['variable'][_0xebf6('0xac')])){switch(_0x1fcf92[_0xebf6('0xab')]){case _0xebf6('0xad'):_0x24d77b['queuecallerexit']=![];_0x24d77b['queuecallerexitAt']=null;break;case _0xebf6('0xae'):_0x24d77b[_0xebf6('0xaf')]=_0xebf6('0xb0');_0x24d77b[_0xebf6('0x9e')]=!![];_0x24d77b[_0xebf6('0x96')]=moment()[_0xebf6('0x53')](_0xebf6('0x7b'));_0x24d77b[_0xebf6('0x8e')]=moment()[_0xebf6('0x53')](_0xebf6('0x7b'));logger[_0xebf6('0x4a')](_0xebf6('0xb1'),_0x1fcf92['uniqueid'],util['inspect'](_0x24d77b,{'showHidden':![],'depth':null}));ami[_0xebf6('0x49')](_0xebf6('0xb2'),_0x24d77b);break;default:_0x24d77b[_0xebf6('0x9e')]=!![];_0x24d77b[_0xebf6('0x96')]=moment()['format'](_0xebf6('0x7b'));_0x24d77b[_0xebf6('0x8e')]=moment()[_0xebf6('0x53')](_0xebf6('0x7b'));}_0x24d77b[_0xebf6('0x8d')]=![];_0x24d77b['queuecallerabandonAt']=null;_0x24d77b['queuecallerexitreason']=_0x1fcf92['value'];this['channels'][_0x1fcf92[_0xebf6('0x4d')]]=_0x24d77b;this['emitVoiceQueueChannelRemove'](_0x24d77b,'varset');}else if(this['isNotNull'](_0x1fcf92[_0xebf6('0xb3')])&&this[_0xebf6('0x67')](_0x1fcf92[_0xebf6('0xb3')][_0xebf6('0xb4')])){if(!_0x24d77b[_0xebf6('0x8d')]){_0x24d77b[_0xebf6('0x9e')]=!![];_0x24d77b['queuecallerexitAt']=moment()['format'](_0xebf6('0x7b'));_0x24d77b[_0xebf6('0x8a')]='EXITWITHKEY';_0x24d77b[_0xebf6('0x8e')]=moment()[_0xebf6('0x53')](_0xebf6('0x7b'));this[_0xebf6('0x10')][_0x1fcf92['uniqueid']]=_0x24d77b;}}logger[_0xebf6('0x6c')](_0xebf6('0xb5'),_0x1fcf92[_0xebf6('0x4d')],_0x24d77b[_0xebf6('0x4f')],_0x24d77b[_0xebf6('0x56')],_[_0xebf6('0x7f')](_0x1fcf92[_0xebf6('0xb3')])[0x0],_0x1fcf92['value']);_0x24d77b['variables']=this[_0xebf6('0x15')][_0x1fcf92[_0xebf6('0x4d')]];}}}}catch(_0x122115){logger['error']('[%s][voiceQueueReport][varset]',_0x1fcf92[_0xebf6('0x4d')],util['inspect'](_0x122115,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xebf6('0xb')][_0xebf6('0xaa')]=function(_0x508f4a,_0x1c1970,_0xdde515){var _0x3a5090=['rtpaudioqos',_0xebf6('0xb6'),'rtpaudioqosjitter',_0xebf6('0xb7'),_0xebf6('0xb8'),_0xebf6('0xb9'),_0xebf6('0xba'),_0xebf6('0xbb'),_0xebf6('0xbc'),'sipuri',_0xebf6('0xbd'),_0xebf6('0xbe'),_0xebf6('0xbf'),_0xebf6('0xc0'),_0xebf6('0xc1'),'memberlastcall',_0xebf6('0xc2'),'memberpenalty',_0xebf6('0xc3')];if(!_[_0xebf6('0x3b')](_0x1c1970)&&!_[_0xebf6('0xc4')](_0x3a5090,_0x1c1970)){if(_[_0xebf6('0x68')](this[_0xebf6('0x15')][_0x508f4a])){this[_0xebf6('0x15')][_0x508f4a]={};}this[_0xebf6('0x15')][_0x508f4a][_0x1c1970]=_0xdde515;}};VoiceQueueReport[_0xebf6('0xb')][_0xebf6('0x24')]=function(_0xb9fc6e){try{if(this[_0xebf6('0x67')](_0xb9fc6e)){logger['debug']('[%s][voiceQueueReport][hangup]',_0xb9fc6e[_0xebf6('0x4d')],util[_0xebf6('0x42')](_0xb9fc6e,{'showHidden':![],'depth':null}));if(this['queueReports'][_0xb9fc6e[_0xebf6('0x4d')]]){for(var _0xa94558=0x0,_0x373afa={};_0xa94558<this[_0xebf6('0xe')][_0xb9fc6e['uniqueid']][_0xebf6('0xc5')];_0xa94558+=0x1){_0x373afa=this['queueReports'][_0xb9fc6e[_0xebf6('0x4d')]][_0xa94558];if(this[_0xebf6('0x12')][_0x373afa[_0xebf6('0x6e')]]){if(_0x373afa['queuecallerexit']&&_0x373afa[_0xebf6('0x97')]!=!![]){this[_0xebf6('0x12')][_0x373afa[_0xebf6('0x6e')]][_0xebf6('0x5d')]+=0x1;}if(_0x373afa[_0xebf6('0x8d')]){this[_0xebf6('0x12')][_0x373afa[_0xebf6('0x6e')]][_0xebf6('0x5e')]+=0x1;}this['voiceQueues'][_0x373afa[_0xebf6('0x6e')]]['sumHoldTime']+=moment(_0x373afa[_0xebf6('0x8e')])[_0xebf6('0xc6')](_0x373afa[_0xebf6('0x7a')],'seconds')||0x0;if(_0xa94558===this[_0xebf6('0xe')][_0xb9fc6e[_0xebf6('0x4d')]]['length']-0x1){this[_0xebf6('0x12')][_0x373afa[_0xebf6('0x6e')]][_0xebf6('0x5b')]+=moment()[_0xebf6('0xc7')](0x0)[_0xebf6('0xc6')](_0x373afa[_0xebf6('0x7a')],'seconds');this[_0xebf6('0x12')][_0x373afa[_0xebf6('0x6e')]][_0xebf6('0x5c')]+=0x1;if(_0x373afa[_0xebf6('0x85')]){this['voiceQueues'][_0x373afa[_0xebf6('0x6e')]][_0xebf6('0xc8')]+=0x1;this['voiceQueues'][_0x373afa[_0xebf6('0x6e')]]['sumBillable']+=moment()[_0xebf6('0xc7')](0x0)[_0xebf6('0xc6')](_0x373afa[_0xebf6('0x8e')],'seconds');_0x373afa[_0xebf6('0x86')]=moment()['format']('YYYY-MM-DD\x20HH:mm:ss');_0x373afa[_0xebf6('0x9e')]=![];_0x373afa['queuecallerexitAt']=null;}if(_0x373afa['queuecallerexit']&&_0x373afa['transfer']!=!![]){_0x373afa[_0xebf6('0xaf')]=_0xebf6('0x5d');logger['debug']('[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerunmanaged\x20event:',_0xb9fc6e[_0xebf6('0x4d')],util[_0xebf6('0x42')](_0x373afa,{'showHidden':![],'depth':null}));ami[_0xebf6('0x49')](_0xebf6('0xc9'),_0x373afa);}if(_0x373afa[_0xebf6('0x8d')]){_0x373afa[_0xebf6('0xaf')]=_0xebf6('0x5e');logger[_0xebf6('0x4a')](_0xebf6('0xca'),_0xb9fc6e[_0xebf6('0x4d')],util['inspect'](_0x373afa,{'showHidden':![],'depth':null}));ami['emit'](_0xebf6('0xcb'),_0x373afa);}}else{this[_0xebf6('0x12')][_0x373afa['queue']]['sumDuration']+=this[_0xebf6('0x12')][_0x373afa[_0xebf6('0x6e')]][_0xebf6('0xcc')];}logger[_0xebf6('0x6c')](_0xebf6('0xcd'),_0xb9fc6e[_0xebf6('0x4d')],_0x373afa[_0xebf6('0x4f')],_0x373afa[_0xebf6('0x56')],_0xb9fc6e['cause-txt']);this[_0xebf6('0x10')][_0xb9fc6e[_0xebf6('0x4d')]]=_0x373afa;this[_0xebf6('0x47')](_0x373afa,_0xebf6('0x23'));this[_0xebf6('0x74')](this[_0xebf6('0x12')][_0x373afa[_0xebf6('0x6e')]],_0xebf6('0x23'));}}logger[_0xebf6('0x4a')](_0xebf6('0xce'),_0xb9fc6e['uniqueid'],util[_0xebf6('0x42')](this[_0xebf6('0xe')][_0xb9fc6e[_0xebf6('0x4d')]],{'showHidden':![],'depth':null}));ami['emit'](_0xebf6('0xcf'),this[_0xebf6('0xe')][_0xb9fc6e[_0xebf6('0x4d')]]);delete this['queueReports'][_0xb9fc6e[_0xebf6('0x4d')]];delete this[_0xebf6('0x10')][_0xb9fc6e[_0xebf6('0x4d')]];}if(this[_0xebf6('0x15')][_0xb9fc6e[_0xebf6('0x4d')]]){delete this[_0xebf6('0x15')][_0xb9fc6e[_0xebf6('0x4d')]];}}}catch(_0x510521){logger[_0xebf6('0x40')](_0xebf6('0xd0'),_0xb9fc6e[_0xebf6('0x4d')],util[_0xebf6('0x42')](_0x510521,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xebf6('0xb')][_0xebf6('0x2b')]=function(_0x465d90){try{if(this[_0xebf6('0x67')](_0x465d90)){logger[_0xebf6('0x4a')](_0xebf6('0xd1'),_0x465d90[_0xebf6('0x4d')],util[_0xebf6('0x42')](_0x465d90,{'showHidden':![],'depth':null}));var _0xd7fe47;if(this[_0xebf6('0xe')][_0x465d90[_0xebf6('0xd2')]]){_0xd7fe47=_[_0xebf6('0x84')](this[_0xebf6('0xe')][_0x465d90[_0xebf6('0xd2')]]);_0xd7fe47[_0xebf6('0xa2')]=_0x465d90['secondtransfererexten'];_0xd7fe47[_0xebf6('0xd3')]=_0x465d90[_0xebf6('0xd4')];_0xd7fe47[_0xebf6('0x8a')]=_0xebf6('0xd5');_0xd7fe47[_0xebf6('0x97')]=!![];_0xd7fe47[_0xebf6('0xa1')]=_0xebf6('0xd6');if(this[_0xebf6('0xe')][_0x465d90[_0xebf6('0xd4')]]){var _0x29426c=this[_0xebf6('0xe')][_0x465d90['secondtransfereruniqueid']];this[_0xebf6('0xe')][_0x465d90[_0xebf6('0xd4')]]=this[_0xebf6('0xe')][_0x465d90[_0xebf6('0xd2')]];this[_0xebf6('0xe')][_0x465d90[_0xebf6('0xd2')]]=_0x29426c;var _0x425b50=_[_0xebf6('0x84')](this[_0xebf6('0xe')][_0x465d90[_0xebf6('0xd2')]]);_0x425b50[_0xebf6('0x38')]=!![];}logger[_0xebf6('0x6c')](_0xebf6('0xd7'),_0x465d90[_0xebf6('0x4d')],_0xd7fe47[_0xebf6('0x4f')],_0xd7fe47['type'],_0xd7fe47[_0xebf6('0xa2')],_0xd7fe47[_0xebf6('0xd3')]);}else if(this[_0xebf6('0xe')][_0x465d90[_0xebf6('0xd8')]]){_0xd7fe47=_[_0xebf6('0x84')](this[_0xebf6('0xe')][_0x465d90[_0xebf6('0xd8')]]);_0xd7fe47[_0xebf6('0xa2')]=_0x465d90[_0xebf6('0xd9')];_0xd7fe47[_0xebf6('0xd3')]=_0x465d90[_0xebf6('0xda')];_0xd7fe47[_0xebf6('0x8a')]=_0xebf6('0xd5');_0xd7fe47['transfer']=!![];_0xd7fe47['transfertype']=_0xebf6('0xd6');if(this[_0xebf6('0xe')][_0x465d90[_0xebf6('0xda')]]){var _0x29426c=this[_0xebf6('0xe')][_0x465d90[_0xebf6('0xda')]];this[_0xebf6('0xe')][_0x465d90[_0xebf6('0xda')]]=this[_0xebf6('0xe')][_0x465d90[_0xebf6('0xd8')]];this[_0xebf6('0xe')][_0x465d90[_0xebf6('0xd8')]]=_0x29426c;var _0x425b50=_[_0xebf6('0x84')](this[_0xebf6('0xe')][_0x465d90[_0xebf6('0xd8')]]);_0x425b50[_0xebf6('0x38')]=!![];}logger['info'](_0xebf6('0xd7'),_0x465d90[_0xebf6('0x4d')],_0xd7fe47['name'],_0xd7fe47[_0xebf6('0x56')],_0xd7fe47['transferexten'],_0xd7fe47[_0xebf6('0xd3')]);}}}catch(_0xc9b120){logger[_0xebf6('0x40')](_0xebf6('0xd1'),_0x465d90[_0xebf6('0x4d')],util[_0xebf6('0x42')](_0xc9b120,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xebf6('0xb')]['syncBlindTransfer']=function(_0x1cac2e){try{if(this['isNotNull'](_0x1cac2e)){logger[_0xebf6('0x4a')](_0xebf6('0xdb'),_0x1cac2e[_0xebf6('0x4d')],util[_0xebf6('0x42')](_0x1cac2e,{'showHidden':![],'depth':null}));if(this[_0xebf6('0xe')][_0x1cac2e[_0xebf6('0xd2')]]){var _0x298794=_[_0xebf6('0x84')](this[_0xebf6('0xe')][_0x1cac2e[_0xebf6('0xd2')]]);_0x298794['queuecallerexitreason']=_0xebf6('0xdc');_0x298794[_0xebf6('0x97')]=!![];_0x298794['transfertype']=_0xebf6('0xdd');_0x298794[_0xebf6('0xa2')]=_0x1cac2e[_0xebf6('0xde')];_0x298794[_0xebf6('0xd3')]=_0x1cac2e[_0xebf6('0xd2')];logger[_0xebf6('0x6c')]('[%s][voiceQueueReport][blindTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s',_0x1cac2e[_0xebf6('0x4d')],_0x298794[_0xebf6('0x4f')],_0x298794[_0xebf6('0x56')],_0x298794[_0xebf6('0xa2')],_0x298794[_0xebf6('0xd3')]);this[_0xebf6('0x24')]({'event':_0xebf6('0xdf'),'uniqueid':_0x1cac2e[_0xebf6('0xd2')],'context':_0x1cac2e[_0xebf6('0xe0')],'channel':_0x1cac2e[_0xebf6('0xe1')]});}}}catch(_0x12c24b){logger[_0xebf6('0x40')](_0xebf6('0xdb'),_0x1cac2e[_0xebf6('0x4d')],util[_0xebf6('0x42')](_0x12c24b,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xebf6('0xb')][_0xebf6('0x27')]=function(_0x2d8bfe){try{if(this[_0xebf6('0x67')](_0x2d8bfe)){logger[_0xebf6('0x4a')](_0xebf6('0xe2'),_0x2d8bfe['uniqueid'],util[_0xebf6('0x42')](_0x2d8bfe,{'showHidden':![],'depth':null}));if(this[_0xebf6('0xe')][_0x2d8bfe[_0xebf6('0x4d')]]){var _0x597fd6=_[_0xebf6('0x84')](this[_0xebf6('0xe')][_0x2d8bfe[_0xebf6('0x4d')]]);if(!_[_0xebf6('0x3b')](_0x597fd6['queuecallerleaveAt'])){_0x597fd6['mohstarttime']=moment()['format']('YYYY-MM-DD\x20HH:mm:ss');logger['info'](_0xebf6('0xe3'),_0x2d8bfe['uniqueid'],_0x597fd6[_0xebf6('0xe4')]);}}}}catch(_0x210f9f){logger['error']('[%s][voiceQueueReport][musiconholdstart]',_0x2d8bfe[_0xebf6('0x4d')],util['inspect'](_0x210f9f,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0xebf6('0x29')]=function(_0x59a61e){try{if(this[_0xebf6('0x67')](_0x59a61e)){logger[_0xebf6('0x4a')](_0xebf6('0xe5'),_0x59a61e[_0xebf6('0x4d')],util[_0xebf6('0x42')](_0x59a61e,{'showHidden':![],'depth':null}));if(this[_0xebf6('0xe')][_0x59a61e['uniqueid']]){var _0x17e18c=_[_0xebf6('0x84')](this['queueReports'][_0x59a61e[_0xebf6('0x4d')]]);if(!_[_0xebf6('0x3b')](_0x17e18c[_0xebf6('0xe4')])){_0x17e18c[_0xebf6('0xe6')]+=moment()[_0xebf6('0xc7')](0x0)['diff'](_0x17e18c[_0xebf6('0xe4')],_0xebf6('0x9f'));logger[_0xebf6('0x6c')](_0xebf6('0xe7'),_0x59a61e[_0xebf6('0x4d')],_0x17e18c[_0xebf6('0xe6')]);delete _0x17e18c[_0xebf6('0xe4')];}}}}catch(_0xdf95e8){logger[_0xebf6('0x40')](_0xebf6('0xe5'),_0x59a61e['uniqueid'],util[_0xebf6('0x42')](_0xdf95e8,{'showHidden':![],'depth':null}));}};module[_0xebf6('0xe8')]=VoiceQueueReport;