Built motion from commit (unavailable).|2.3.98
[motion2.git] / server / services / ami / trigger / integration / desk.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xcdcd=['Ticket\x20created!','integrationTab','Displaying\x20ticket\x20to\x20agent...','user:%s','trigger:desk:display','newTab','trigger:browser:url','error','Desk\x20account\x20type\x20not\x20recognized','catch','outbound','recordingFormat','none','[OUTBOUND]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','destcalleridname','destcalleridnum','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','%s/agent/tickets/%s','abandoned','Recording\x20is\x20enabled!','stringify','lodash','request-promise','md5','util','./util','../../../../config/environment','../../../../config/logger','desk','redis','localhost','socket.io-emitter','emit','application/json','info','Getting\x20agent\x20with\x20email','format','%s/users','remoteUri','then','total_entries','find','_embedded','Agent\x20found!','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','%s/users/me','debug','[HTTP]','defaults','authType','basic','%s:%s','username','token','%s/token:%s','toString','base64','Searching\x20enduser\x20with\x20phone','%s/customers/search','entries','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','work','length','map','type','string','customField','toLowerCase','content','custom_fields','variable','variableName','idField','customVariable','Variable','name','priority','Creating\x20new\x20ticket...','merge','new','xCALLY','Motion','CTI','concat','Tags','getString','Descriptions','/api/v2/users/%d','user','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','uniqueid','recordingURL','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:'];(function(_0x1915e2,_0x51f382){var _0x550ab2=function(_0x42bc80){while(--_0x42bc80){_0x1915e2['push'](_0x1915e2['shift']());}};_0x550ab2(++_0x51f382);}(_0xcdcd,0x155));var _0xdcdc=function(_0x48381d,_0x4ee067){_0x48381d=_0x48381d-0x0;var _0x1431d3=_0xcdcd[_0x48381d];return _0x1431d3;};'use strict';var _=require(_0xdcdc('0x0'));var rp=require(_0xdcdc('0x1'));var md5=require(_0xdcdc('0x2'));var util=require(_0xdcdc('0x3'));var Redis=require('ioredis');var intUtil=require(_0xdcdc('0x4'));var config=require(_0xdcdc('0x5'));var logger=require(_0xdcdc('0x6'))(_0xdcdc('0x7'));config[_0xdcdc('0x8')]=_['defaults'](config[_0xdcdc('0x8')],{'host':_0xdcdc('0x9'),'port':0x18eb});var io=require(_0xdcdc('0xa'))(new Redis(config['redis']));function emit(_0x3f9fe5,_0x2308e8,_0x1bbc82){io['to'](_0x3f9fe5)[_0xdcdc('0xb')](_0x2308e8,_0x1bbc82);}var headers={'Content-Type':_0xdcdc('0xc'),'Accept':_0xdcdc('0xc')};function getUser(_0x5ddf52,_0x1fd8b7){if(intUtil['validateEmail'](_0x1fd8b7)===!![]){logger[_0xdcdc('0xd')](_0xdcdc('0xe'),_0x1fd8b7);return request({'uri':util[_0xdcdc('0xf')](_0xdcdc('0x10'),_0x5ddf52[_0xdcdc('0x11')])})[_0xdcdc('0x12')](function(_0x291351){if(_0x291351[_0xdcdc('0x13')]){return _[_0xdcdc('0x14')](_0x291351[_0xdcdc('0x15')]['entries'],{'email':_0x1fd8b7});}})[_0xdcdc('0x12')](function(_0x152fd7){if(_0x152fd7){logger[_0xdcdc('0xd')](_0xdcdc('0x16'));return _0x152fd7;}else{logger[_0xdcdc('0xd')](_0xdcdc('0x17'));return request({'uri':util[_0xdcdc('0xf')]('%s/users/me',_0x5ddf52[_0xdcdc('0x11')])});}});}else{logger[_0xdcdc('0xd')](_0xdcdc('0x18'));return request({'uri':util[_0xdcdc('0xf')](_0xdcdc('0x19'),_0x5ddf52[_0xdcdc('0x11')])});}}function request(_0x134b1a){logger[_0xdcdc('0x1a')](_0xdcdc('0x1b'),JSON['stringify'](_0x134b1a));return rp(_[_0xdcdc('0x1c')](_0x134b1a,{'method':'GET','headers':headers,'json':!![]}));}function getAuth(_0x27182d){var _0x3d772a;if(_0x27182d[_0xdcdc('0x1d')]===_0xdcdc('0x1e')){_0x3d772a=util[_0xdcdc('0xf')](_0xdcdc('0x1f'),_0x27182d[_0xdcdc('0x20')],_0x27182d['password']);}else if(_0x27182d[_0xdcdc('0x1d')]===_0xdcdc('0x21')){_0x3d772a=util['format'](_0xdcdc('0x22'),_0x27182d[_0xdcdc('0x20')],_0x27182d[_0xdcdc('0x21')]);}return util[_0xdcdc('0xf')]('Basic\x20%s',new Buffer(_0x3d772a)[_0xdcdc('0x23')](_0xdcdc('0x24')));}function getEndUser(_0x11168a,_0x3b8d8a,_0x4b1b99){logger[_0xdcdc('0xd')](_0xdcdc('0x25'),_0x4b1b99);return request({'uri':util[_0xdcdc('0xf')](_0xdcdc('0x26'),_0x11168a['remoteUri']),'qs':{'phone':_0x4b1b99}})[_0xdcdc('0x12')](function(_0x2800f8){if(_0x2800f8[_0xdcdc('0x13')]){logger[_0xdcdc('0xd')]('Enduser\x20found!');return _0x2800f8[_0xdcdc('0x15')][_0xdcdc('0x27')][0x0];}else{logger[_0xdcdc('0xd')](_0xdcdc('0x28'));return request({'uri':util[_0xdcdc('0xf')]('%s/customers',_0x11168a['remoteUri']),'method':_0xdcdc('0x29'),'body':{'first_name':_0x3b8d8a,'title':_0x3b8d8a,'phone_numbers':[{'type':_0xdcdc('0x2a'),'value':_0x4b1b99}]}});}});}function getTags(_0x21da7d,_0x192449){var _0x5c4ea5=[];if(_0x21da7d&&_0x21da7d[_0xdcdc('0x2b')]>0x0){_0x5c4ea5=_[_0xdcdc('0x2c')](_0x21da7d,_0x192449);}return _0x5c4ea5;}function getCustomFields(_0xa8d197,_0x22542c){var _0x287487=[];var _0x520a2e={'custom_fields':{}};if(_0xa8d197[_0xdcdc('0x2b')]>0x0){_['forEach'](_0xa8d197,function(_0xe36572){if(_0xe36572[_0xdcdc('0x2d')]===_0xdcdc('0x2e')&&_0xe36572['nameField']&&!_0xe36572[_0xdcdc('0x2f')]){_0x520a2e[_0xe36572['nameField'][_0xdcdc('0x30')]()]=_0xe36572[_0xdcdc('0x31')][_0xdcdc('0x23')]();}else if(_0xe36572[_0xdcdc('0x2d')]===_0xdcdc('0x2e')&&_0xe36572['idField']&&_0xe36572['customField']){_0x520a2e[_0xdcdc('0x32')][_0xe36572['idField']]=_0xe36572[_0xdcdc('0x31')][_0xdcdc('0x23')]();}else if(_0xe36572[_0xdcdc('0x2d')]===_0xdcdc('0x33')&&_0xe36572[_0xdcdc('0x34')]&&_0xe36572[_0xdcdc('0x35')]&&_0xe36572['customField']){_0x22542c[_0xe36572['variableName']]&&(_0x520a2e[_0xdcdc('0x32')][_0xe36572['idField']]=_0x22542c[_0xe36572[_0xdcdc('0x34')]][_0xdcdc('0x23')]());}else if(_0xe36572['type']===_0xdcdc('0x36')&&_0xe36572[_0xdcdc('0x37')]&&_0xe36572[_0xdcdc('0x37')][_0xdcdc('0x38')]&&_0xe36572[_0xdcdc('0x35')]&&_0xe36572[_0xdcdc('0x2f')]){_0x22542c[_0xe36572[_0xdcdc('0x37')][_0xdcdc('0x38')][_0xdcdc('0x30')]()]&&(_0x520a2e[_0xdcdc('0x32')][_0xe36572[_0xdcdc('0x35')]]=_0x22542c[_0xe36572['Variable']['name'][_0xdcdc('0x30')]()][_0xdcdc('0x23')]());}});}if(_0x520a2e[_0xdcdc('0x39')]){_0x520a2e['priority']=Number(_0x520a2e[_0xdcdc('0x39')]);}return _0x520a2e;}function getTicket(_0x1ff5a3,_0x1be552,_0x3862e2,_0x2bfd4d,_0x542845){logger['info'](_0xdcdc('0x3a'));var _0x4812dd=_[_0xdcdc('0x3b')]({'subject':intUtil['getString'](_0x2bfd4d['Subjects'],_0x542845,'\x20'),'type':'phone','status':_0xdcdc('0x3c'),'labels':[_0xdcdc('0x3d'),_0xdcdc('0x3e'),_0xdcdc('0x3f')][_0xdcdc('0x40')](getTags(_0x2bfd4d[_0xdcdc('0x41')],_0xdcdc('0x38'))),'description':intUtil[_0xdcdc('0x42')](_0x2bfd4d[_0xdcdc('0x43')],_0x542845,'\x0a'),'_links':{'assigned_user':{'href':util[_0xdcdc('0xf')](_0xdcdc('0x44'),_0x1be552['id']),'class':_0xdcdc('0x45')}},'message':{'direction':'in','body':intUtil['getString'](_0x2bfd4d[_0xdcdc('0x43')],_0x542845,'\x0a')}},getCustomFields(_0x2bfd4d['Fields'],_0x542845));return request({'uri':util[_0xdcdc('0xf')]('%s/customers/%d/cases',_0x1ff5a3[_0xdcdc('0x11')],_0x3862e2['id']),'method':_0xdcdc('0x29'),'body':_0x4812dd});}exports[_0xdcdc('0x46')]=function(_0x1f45ca,_0x71c204,_0x1e4950,_0x489c4e,_0x3f4fab,_0x285447){var _0x586b24,_0x3c3ec1;_0x285447[_0xdcdc('0x11')]=intUtil[_0xdcdc('0x47')](_0x285447[_0xdcdc('0x11')]);_0x285447[_0xdcdc('0x48')]=intUtil[_0xdcdc('0x47')](_0x285447['serverUrl']);if(_0x3f4fab&&_0x3f4fab[_0xdcdc('0x49')]){logger[_0xdcdc('0xd')](_0xdcdc('0x4a'),'Recording\x20is\x20enabled!');_0x71c204['recordingURL']=util[_0xdcdc('0xf')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x285447[_0xdcdc('0x48')],_0x71c204[_0xdcdc('0x4b')],md5(_0x71c204[_0xdcdc('0x4b')]));}else{_0x71c204[_0xdcdc('0x4c')]='';}headers[_0xdcdc('0x4d')]=getAuth(_0x285447);return getUser(_0x285447,_0x489c4e[_0xdcdc('0x4e')])['then'](function(_0x1122d2){_0x586b24=_0x1122d2;logger[_0xdcdc('0xd')](_0xdcdc('0x4f'),_0x586b24['id']);return getEndUser(_0x285447,_0x71c204[_0xdcdc('0x50')],_0x71c204[_0xdcdc('0x51')]);})[_0xdcdc('0x12')](function(_0x553e35){_0x3c3ec1=_0x553e35;logger[_0xdcdc('0xd')](_0xdcdc('0x52'),_0x3c3ec1['id']);return getTicket(_0x285447,_0x586b24,_0x3c3ec1,_0x1e4950,_0x71c204);})[_0xdcdc('0x12')](function(_0x436116){if(_0x436116){logger['info'](_0xdcdc('0x53'));logger[_0xdcdc('0xd')]('The\x20Ticket\x20ID\x20is:',_0x436116['id']);switch(_0x285447['type']){case _0xdcdc('0x54'):logger[_0xdcdc('0xd')](_0xdcdc('0x4a'),_0xdcdc('0x55'));emit(util[_0xdcdc('0xf')](_0xdcdc('0x56'),_0x489c4e[_0xdcdc('0x38')]),_0xdcdc('0x57'),{'recordId':_0x436116['id']});break;case _0xdcdc('0x58'):logger[_0xdcdc('0xd')](_0xdcdc('0x4a'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format']('user:%s',_0x489c4e['name']),_0xdcdc('0x59'),{'uri':util[_0xdcdc('0xf')]('https://xcally.desk.com/web/agent/case/%d',_0x436116['id'])});break;default:logger[_0xdcdc('0x5a')](_0xdcdc('0x4a'),_0xdcdc('0x5b'));}}})[_0xdcdc('0x5c')](function(_0x37585c){console[_0xdcdc('0x5a')](_0x37585c);logger['error'](_0xdcdc('0x4a'),JSON['stringify'](_0x37585c));});};exports[_0xdcdc('0x5d')]=function(_0x2f020f,_0x3bed26,_0x48a9c7,_0x36aa15,_0x1a2bcb,_0x4075c1,_0x1c38ec){var _0x1cf38b,_0x98fd5a;_0x4075c1[_0xdcdc('0x11')]=intUtil[_0xdcdc('0x47')](_0x4075c1[_0xdcdc('0x11')]);_0x4075c1[_0xdcdc('0x48')]=intUtil['stripTrailingSlash'](_0x4075c1[_0xdcdc('0x48')]);if(_0x1c38ec&&_0x1c38ec[_0xdcdc('0x5e')]&&_0x1c38ec[_0xdcdc('0x5e')]!==_0xdcdc('0x5f')){logger[_0xdcdc('0xd')](_0xdcdc('0x60'),'Recording\x20is\x20enabled!');_0x3bed26['recordingURL']=util[_0xdcdc('0xf')](_0xdcdc('0x61'),_0x4075c1[_0xdcdc('0x48')],_0x3bed26[_0xdcdc('0x4b')],md5(_0x3bed26['uniqueid']));}headers['Authorization']=getAuth(_0x4075c1);return getUser(_0x4075c1,_0x36aa15[_0xdcdc('0x4e')])['then'](function(_0x45c7f6){_0x1cf38b=_0x45c7f6;logger['info']('The\x20User\x20ID\x20is:',_0x1cf38b['id']);return getEndUser(_0x4075c1,_0x3bed26[_0xdcdc('0x62')],_0x3bed26[_0xdcdc('0x63')]);})[_0xdcdc('0x12')](function(_0x2947c8){_0x98fd5a=_0x2947c8;logger[_0xdcdc('0xd')]('The\x20Enduser\x20ID\x20is:',_0x98fd5a['id']);return getTicket(_0x4075c1,_0x1cf38b,_0x98fd5a,_0x48a9c7,_0x3bed26);})[_0xdcdc('0x12')](function(_0x274894){if(_0x274894){logger['info'](_0xdcdc('0x53'));logger[_0xdcdc('0xd')](_0xdcdc('0x64'),_0x274894['id']);switch(_0x4075c1['type']){case'integrationTab':logger[_0xdcdc('0xd')](_0xdcdc('0x4a'),_0xdcdc('0x55'));emit(util['format'](_0xdcdc('0x56'),_0x36aa15['name']),'trigger:desk:display',{'recordId':_0x274894['id']});break;case _0xdcdc('0x58'):logger[_0xdcdc('0xd')](_0xdcdc('0x4a'),_0xdcdc('0x65'));emit(util[_0xdcdc('0xf')](_0xdcdc('0x56'),_0x36aa15[_0xdcdc('0x38')]),_0xdcdc('0x59'),{'uri':util[_0xdcdc('0xf')](_0xdcdc('0x66'),_0x4075c1[_0xdcdc('0x11')],_0x274894['id'])});break;default:logger[_0xdcdc('0x5a')](_0xdcdc('0x60'),_0xdcdc('0x5b'));}}})['catch'](function(_0x16d123){logger[_0xdcdc('0x5a')](_0xdcdc('0x60'),JSON['stringify'](_0x16d123));});};exports[_0xdcdc('0x67')]=function(_0x39631f,_0x28cff8,_0x2bb0a6,_0x5641b2,_0x1ac276,_0x28b5e1){var _0x2aa74a,_0x483a66;_0x28b5e1[_0xdcdc('0x11')]=intUtil[_0xdcdc('0x47')](_0x28b5e1[_0xdcdc('0x11')]);_0x28b5e1[_0xdcdc('0x48')]=intUtil[_0xdcdc('0x47')](_0x28b5e1[_0xdcdc('0x48')]);if(_0x1ac276&&_0x1ac276[_0xdcdc('0x49')]){logger['info']('[ABANDONED]',_0xdcdc('0x68'));_0x28cff8[_0xdcdc('0x4c')]=util[_0xdcdc('0xf')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x28b5e1['serverUrl'],_0x28cff8[_0xdcdc('0x4b')],md5(_0x28cff8['uniqueid']));}else{_0x28cff8[_0xdcdc('0x4c')]='';}headers[_0xdcdc('0x4d')]=getAuth(_0x28b5e1);return getUser(_0x28b5e1)[_0xdcdc('0x12')](function(_0x57f27d){_0x2aa74a=_0x57f27d;logger[_0xdcdc('0xd')](_0xdcdc('0x4f'),_0x2aa74a['id']);return getEndUser(_0x28b5e1,_0x28cff8[_0xdcdc('0x50')],_0x28cff8[_0xdcdc('0x51')]);})[_0xdcdc('0x12')](function(_0x5d580f){_0x483a66=_0x5d580f;logger['info'](_0xdcdc('0x52'),_0x483a66['id']);return getTicket(_0x28b5e1,_0x2aa74a,_0x483a66,_0x2bb0a6,_0x28cff8);})[_0xdcdc('0x12')](function(_0x4e715a){if(_0x4e715a){logger[_0xdcdc('0xd')](_0xdcdc('0x53'));logger[_0xdcdc('0xd')](_0xdcdc('0x64'),_0x4e715a['id']);}})['catch'](function(_0x79a04a){logger[_0xdcdc('0x5a')]('[ABANDONED]',JSON[_0xdcdc('0x69')](_0x79a04a));});};