18 var _0x8bed=['defaults','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','format','Caller\x20-\x20%s','calleridname','calleridnum','getString','Subjects','<br>','Tags','name','custom_fields','mapValues','keyBy','value','POST','then','Ticket\x20created!','validateEmail','remoteUri','length','find','contact','email','Admin\x20account\x20selected.','%s/api/v2/agents/me','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','apiKey','toString','base64','[HTTP]','stringify','GET','map','string','picklist','type','nameField','toLowerCase','content','idField','variable','variableName','customField','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','Authorization','The\x20User\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','user:%s','%s/helpdesk/tickets/%d','catch','outbound','recordingFormat','none','[OUTBOUND]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','destcalleridname','destcalleridnum','The\x20Enduser\x20ID\x20is:','trigger:browser:url','lastevent','toUpperCase','error','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','redis'];(function(_0x138adb,_0x193fee){var _0x1b27f2=function(_0x5e97a2){while(--_0x5e97a2){_0x138adb['push'](_0x138adb['shift']());}};_0x1b27f2(++_0x193fee);}(_0x8bed,0xa6));var _0xd8be=function(_0x2d2949,_0x24c559){_0x2d2949=_0x2d2949-0x0;var _0x4bb11f=_0x8bed[_0x2d2949];return _0x4bb11f;};'use strict';var _=require('lodash');var rp=require(_0xd8be('0x0'));var md5=require(_0xd8be('0x1'));var util=require(_0xd8be('0x2'));var Redis=require(_0xd8be('0x3'));var intUtil=require(_0xd8be('0x4'));var config=require(_0xd8be('0x5'));var logger=require(_0xd8be('0x6'))('freshdesk');config[_0xd8be('0x7')]=_[_0xd8be('0x8')](config[_0xd8be('0x7')],{'host':_0xd8be('0x9'),'port':0x18eb});var io=require(_0xd8be('0xa'))(new Redis(config['redis']));var headers={'Content-Type':_0xd8be('0xb'),'Accept':'application/json'};function emit(_0x1010a2,_0x396c37,_0x13be55){io['to'](_0x1010a2)[_0xd8be('0xc')](_0x396c37,_0x13be55);}function getTicket(_0x58ccbf,_0x45f1e3,_0x39e993,_0x15f60b,_0x357580){logger[_0xd8be('0xd')](_0xd8be('0xe'));var _0x2883c1=_['merge']({'responder_id':_0x45f1e3['id'],'requester_id':_0x39e993['id'],'name':util[_0xd8be('0xf')](_0xd8be('0x10'),_0x357580[_0xd8be('0x11')]),'phone':_0x357580[_0xd8be('0x12')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xd8be('0x13')](_0x15f60b[_0xd8be('0x14')],_0x357580,'\x20'),'description':intUtil[_0xd8be('0x13')](_0x15f60b['Descriptions'],_0x357580,_0xd8be('0x15')),'tags':getTags(_0x15f60b[_0xd8be('0x16')],_0xd8be('0x17'))},getCustomFields(_0x15f60b['Fields'],_0x357580));_0x2883c1[_0xd8be('0x18')]=_[_0xd8be('0x19')](_[_0xd8be('0x1a')](_0x2883c1['custom_fields'],'id'),_0xd8be('0x1b'));return request({'uri':util[_0xd8be('0xf')]('%s/api/v2/tickets',_0x58ccbf['remoteUri']),'method':_0xd8be('0x1c'),'body':_0x2883c1})[_0xd8be('0x1d')](function(_0x21a3ac){logger[_0xd8be('0xd')](_0xd8be('0x1e'));return _0x21a3ac;});}function getUser(_0x46329d,_0x4406b){if(intUtil[_0xd8be('0x1f')](_0x4406b)){return request({'uri':util[_0xd8be('0xf')]('%s/api/v2/agents',_0x46329d[_0xd8be('0x20')]),'qs':{'email':_0x4406b}})['then'](function(_0x509a75){if(_0x509a75[_0xd8be('0x21')]){logger['info']('Agent\x20found!');return _[_0xd8be('0x22')](_0x509a75,function(_0x2e358c){return _0x2e358c[_0xd8be('0x23')][_0xd8be('0x24')]===_0x4406b;});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xd8be('0xf')]('%s/api/v2/agents/me',_0x46329d[_0xd8be('0x20')])})[_0xd8be('0x1d')](function(_0x11208d){logger['info'](_0xd8be('0x25'));return _0x11208d;});}});}else{logger[_0xd8be('0xd')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xd8be('0xf')](_0xd8be('0x26'),_0x46329d['remoteUri'])})['then'](function(_0x515daf){logger['info'](_0xd8be('0x25'));return _0x515daf;});}}function getEndUser(_0x4f6f11,_0x1010b6,_0x1890e9){logger['info'](_0xd8be('0x27'),_0x1890e9);return request({'uri':util[_0xd8be('0xf')](_0xd8be('0x28'),_0x4f6f11[_0xd8be('0x20')]),'qs':{'phone':_0x1890e9}})[_0xd8be('0x1d')](function(_0x52c097){if(_0x52c097['length']){logger[_0xd8be('0xd')]('Enduser\x20found!');return _[_0xd8be('0x22')](_0x52c097,{'phone':_0x1890e9});}else{logger[_0xd8be('0xd')](_0xd8be('0x29'));return request({'uri':util[_0xd8be('0xf')](_0xd8be('0x28'),_0x4f6f11[_0xd8be('0x20')]),'method':_0xd8be('0x1c'),'body':{'name':_0x1010b6,'phone':_0x1890e9}})[_0xd8be('0x1d')](function(_0x385443){logger[_0xd8be('0xd')](_0xd8be('0x2a'));return _0x385443;});}});}function getAuth(_0xe103da){return util[_0xd8be('0xf')]('Basic\x20%s',new Buffer(_0xe103da[_0xd8be('0x2b')]+':X')[_0xd8be('0x2c')](_0xd8be('0x2d')));}function request(_0x3b5749){logger['debug'](_0xd8be('0x2e'),JSON[_0xd8be('0x2f')](_0x3b5749));return rp(_['defaults'](_0x3b5749,{'method':_0xd8be('0x30'),'headers':headers,'json':!![]}));}function getTags(_0x54be1c,_0x42908e){var _0x856e70=[];if(_0x54be1c&&_0x54be1c[_0xd8be('0x21')]>0x0){_0x856e70=_[_0xd8be('0x31')](_0x54be1c,_0x42908e);}return _0x856e70;}function getCustomFields(_0x6a7de4,_0x37a571){var _0x332655=[];var _0x437b22={'custom_fields':[]};if(_0x6a7de4[_0xd8be('0x21')]>0x0){_['forEach'](_0x6a7de4,function(_0x3113f5){if(_['includes']([_0xd8be('0x32'),_0xd8be('0x33')],_0x3113f5[_0xd8be('0x34')])&&_0x3113f5[_0xd8be('0x35')]&&!_0x3113f5['customField']){_0x437b22[_0x3113f5['nameField'][_0xd8be('0x36')]()]=_0x3113f5[_0xd8be('0x37')]['toString']();}else if(_['includes']([_0xd8be('0x32'),'picklist'],_0x3113f5[_0xd8be('0x34')])&&_0x3113f5['idField']&&_0x3113f5['customField']){_0x437b22[_0xd8be('0x18')]['push']({'id':_0x3113f5[_0xd8be('0x38')],'value':_0x3113f5[_0xd8be('0x37')][_0xd8be('0x2c')]()});}else if(_0x3113f5[_0xd8be('0x34')]===_0xd8be('0x39')&&_0x3113f5[_0xd8be('0x3a')]&&_0x3113f5[_0xd8be('0x38')]&&_0x3113f5[_0xd8be('0x3b')]){_0x37a571[_0x3113f5['variableName']]&&_0x437b22[_0xd8be('0x18')]['push']({'id':_0x3113f5[_0xd8be('0x38')],'value':_0x37a571[_0x3113f5['variableName']][_0xd8be('0x2c')]()});}else if(_0x3113f5[_0xd8be('0x34')]==='customVariable'&&_0x3113f5[_0xd8be('0x3c')]&&_0x3113f5[_0xd8be('0x3c')][_0xd8be('0x17')]&&_0x3113f5[_0xd8be('0x38')]&&_0x3113f5[_0xd8be('0x3b')]){_0x37a571[_0x3113f5['Variable'][_0xd8be('0x17')]['toLowerCase']()]&&_0x437b22[_0xd8be('0x18')]['push']({'id':_0x3113f5[_0xd8be('0x38')],'value':_0x37a571[_0x3113f5[_0xd8be('0x3c')][_0xd8be('0x17')]['toLowerCase']()][_0xd8be('0x2c')]()});}});}return _0x437b22;}exports[_0xd8be('0x3d')]=function(_0x2c1bd2,_0x2478f2,_0x1eaf01,_0x40d3ab,_0x377459,_0x4c18ee){var _0x10baf4,_0x8cc131;_0x4c18ee[_0xd8be('0x20')]=intUtil[_0xd8be('0x3e')](_0x4c18ee['remoteUri']);_0x4c18ee[_0xd8be('0x3f')]=intUtil['stripTrailingSlash'](_0x4c18ee['serverUrl']);if(_0x377459&&_0x377459[_0xd8be('0x40')]){logger[_0xd8be('0xd')](_0xd8be('0x41'),_0xd8be('0x42'));_0x2478f2[_0xd8be('0x43')]=util[_0xd8be('0xf')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x4c18ee[_0xd8be('0x3f')],_0x2478f2[_0xd8be('0x44')],md5(_0x2478f2[_0xd8be('0x44')]));}else{_0x2478f2[_0xd8be('0x43')]='';}headers[_0xd8be('0x45')]=getAuth(_0x4c18ee);return getUser(_0x4c18ee,_0x40d3ab[_0xd8be('0x24')])[_0xd8be('0x1d')](function(_0x5c1b98){_0x10baf4=_0x5c1b98;logger[_0xd8be('0xd')](_0xd8be('0x46'),_0x10baf4['id']);return getEndUser(_0x4c18ee,_0x2478f2['calleridname'],_0x2478f2['calleridnum']);})[_0xd8be('0x1d')](function(_0x985453){_0x8cc131=_0x985453;logger['info']('The\x20Enduser\x20ID\x20is:',_0x8cc131['id']);return getTicket(_0x4c18ee,_0x10baf4,_0x8cc131,_0x1eaf01,_0x2478f2);})[_0xd8be('0x1d')](function(_0x249b71){if(_0x249b71&&_0x249b71['id']){logger['info'](_0xd8be('0x1e'));logger['info'](_0xd8be('0x47'),_0x249b71['id']);logger[_0xd8be('0xd')](_0xd8be('0x41'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xd8be('0xf')](_0xd8be('0x48'),_0x40d3ab['name']),'trigger:browser:url',{'uri':util[_0xd8be('0xf')](_0xd8be('0x49'),_0x4c18ee[_0xd8be('0x20')],_0x249b71['id'])});}})[_0xd8be('0x4a')](function(_0x5386f5){logger['error']('[QUEUE]',JSON[_0xd8be('0x2f')](_0x5386f5));});};exports[_0xd8be('0x4b')]=function(_0x5a8fbd,_0x4c9863,_0x4b4d9c,_0x5bb8eb,_0x550253,_0x2a65ca,_0x9ba952){var _0xe00a55,_0x23388e;_0x2a65ca[_0xd8be('0x20')]=intUtil[_0xd8be('0x3e')](_0x2a65ca[_0xd8be('0x20')]);_0x2a65ca[_0xd8be('0x3f')]=intUtil[_0xd8be('0x3e')](_0x2a65ca[_0xd8be('0x3f')]);if(_0x9ba952&&_0x9ba952[_0xd8be('0x4c')]&&_0x9ba952[_0xd8be('0x4c')]!==_0xd8be('0x4d')){logger[_0xd8be('0xd')](_0xd8be('0x4e'),_0xd8be('0x42'));_0x4c9863[_0xd8be('0x43')]=util[_0xd8be('0xf')](_0xd8be('0x4f'),_0x2a65ca[_0xd8be('0x3f')],_0x4c9863['uniqueid'],md5(_0x4c9863[_0xd8be('0x44')]));}headers[_0xd8be('0x45')]=getAuth(_0x2a65ca);return getUser(_0x2a65ca,_0x5bb8eb[_0xd8be('0x24')])[_0xd8be('0x1d')](function(_0x5ba3db){_0xe00a55=_0x5ba3db;logger['info'](_0xd8be('0x46'),_0xe00a55['id']);return getEndUser(_0x2a65ca,_0x4c9863[_0xd8be('0x50')],_0x4c9863[_0xd8be('0x51')]);})[_0xd8be('0x1d')](function(_0x45c8fc){_0x23388e=_0x45c8fc;logger['info'](_0xd8be('0x52'),_0x23388e['id']);return getTicket(_0x2a65ca,_0xe00a55,_0x23388e,_0x4b4d9c,_0x4c9863);})[_0xd8be('0x1d')](function(_0x4e0f7f){if(_0x4e0f7f&&_0x4e0f7f['id']){logger[_0xd8be('0xd')]('Ticket\x20created!');logger[_0xd8be('0xd')]('The\x20Ticket\x20ID\x20is:',_0x4e0f7f['id']);logger[_0xd8be('0xd')](_0xd8be('0x4e'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xd8be('0xf')](_0xd8be('0x48'),_0x5bb8eb['name']),_0xd8be('0x53'),{'uri':util[_0xd8be('0xf')](_0xd8be('0x49'),_0x2a65ca[_0xd8be('0x20')],_0x4e0f7f['id'])});}})['catch'](function(_0x3dbffa){logger['error'](_0xd8be('0x4e'),JSON[_0xd8be('0x2f')](_0x3dbffa));});};exports['unmanaged']=function(_0xfd46fa,_0x305fbc,_0x107ce1,_0x453f4e,_0x5b915c,_0xc7e91f){var _0x4b125c,_0x279421;_0xc7e91f[_0xd8be('0x20')]=intUtil[_0xd8be('0x3e')](_0xc7e91f['remoteUri']);_0xc7e91f['serverUrl']=intUtil[_0xd8be('0x3e')](_0xc7e91f[_0xd8be('0x3f')]);if(_0x5b915c&&_0x5b915c[_0xd8be('0x40')]){logger[_0xd8be('0xd')]('['+_0x305fbc[_0xd8be('0x54')][_0xd8be('0x55')]()+']',_0xd8be('0x42'));_0x305fbc[_0xd8be('0x43')]=util['format'](_0xd8be('0x4f'),_0xc7e91f['serverUrl'],_0x305fbc['uniqueid'],md5(_0x305fbc[_0xd8be('0x44')]));}else{_0x305fbc[_0xd8be('0x43')]='';}headers['Authorization']=getAuth(_0xc7e91f);return getUser(_0xc7e91f,'')['then'](function(_0x528770){_0x4b125c=_0x528770;logger[_0xd8be('0xd')](_0xd8be('0x46'),_0x4b125c['id']);return getEndUser(_0xc7e91f,_0x305fbc[_0xd8be('0x11')],_0x305fbc[_0xd8be('0x12')]);})[_0xd8be('0x1d')](function(_0x4a8c84){_0x279421=_0x4a8c84;logger[_0xd8be('0xd')](_0xd8be('0x52'),_0x279421['id']);return getTicket(_0xc7e91f,_0x4b125c,_0x279421,_0x107ce1,_0x305fbc);})[_0xd8be('0x1d')](function(_0x436754){if(_0x436754){logger['info'](_0xd8be('0x1e'));logger[_0xd8be('0xd')](_0xd8be('0x47'),_0x436754['id']);}})[_0xd8be('0x4a')](function(_0x43585){logger[_0xd8be('0x56')]('['+_0x305fbc[_0xd8be('0x54')][_0xd8be('0x55')]()+']',JSON[_0xd8be('0x2f')](_0x43585));});};
git://repos.xcallymotion.com / motion2.git / blob