18 var _0x5b01=['defaults','localhost','socket.io-emitter','emit','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','getString','Subjects','Descriptions','<br>','Tags','Fields','custom_fields','mapValues','keyBy','value','%s/api/v2/tickets','remoteUri','POST','then','%s/api/v2/agents','length','Agent\x20found!','find','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','Enduser\x20found!','%s/api/v2/contacts','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','debug','[HTTP]','GET','map','includes','string','picklist','type','nameField','customField','toLowerCase','content','idField','push','variableName','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20Ticket\x20ID\x20is:','[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','stringify','outbound','none','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','[OUTBOUND]','unmanaged','toUpperCase','lastevent','lodash','request-promise','md5','util','ioredis','./util','freshdesk','redis'];(function(_0x1c4409,_0x3b2e8f){var _0x356d8f=function(_0xae43bf){while(--_0xae43bf){_0x1c4409['push'](_0x1c4409['shift']());}};_0x356d8f(++_0x3b2e8f);}(_0x5b01,0x178));var _0x15b0=function(_0x46aff0,_0x122890){_0x46aff0=_0x46aff0-0x0;var _0x9d78cf=_0x5b01[_0x46aff0];return _0x9d78cf;};'use strict';var _=require(_0x15b0('0x0'));var rp=require(_0x15b0('0x1'));var md5=require(_0x15b0('0x2'));var util=require(_0x15b0('0x3'));var Redis=require(_0x15b0('0x4'));var intUtil=require(_0x15b0('0x5'));var config=require('../../../../config/environment');var logger=require('../../../../config/logger')(_0x15b0('0x6'));config[_0x15b0('0x7')]=_[_0x15b0('0x8')](config[_0x15b0('0x7')],{'host':_0x15b0('0x9'),'port':0x18eb});var io=require(_0x15b0('0xa'))(new Redis(config[_0x15b0('0x7')]));var headers={'Content-Type':'application/json','Accept':'application/json'};function emit(_0x424e9d,_0x475266,_0x1b7591){io['to'](_0x424e9d)[_0x15b0('0xb')](_0x475266,_0x1b7591);}function getTicket(_0x52a9af,_0x44c694,_0x598a32,_0x1a4bf6,_0x2b3938){logger[_0x15b0('0xc')](_0x15b0('0xd'));var _0x420fc6=_[_0x15b0('0xe')]({'responder_id':_0x44c694['id'],'requester_id':_0x598a32['id'],'name':util[_0x15b0('0xf')](_0x15b0('0x10'),_0x2b3938[_0x15b0('0x11')]),'phone':_0x2b3938['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x15b0('0x12')](_0x1a4bf6[_0x15b0('0x13')],_0x2b3938,'\x20'),'description':intUtil[_0x15b0('0x12')](_0x1a4bf6[_0x15b0('0x14')],_0x2b3938,_0x15b0('0x15')),'tags':getTags(_0x1a4bf6[_0x15b0('0x16')],'name')},getCustomFields(_0x1a4bf6[_0x15b0('0x17')],_0x2b3938));_0x420fc6[_0x15b0('0x18')]=_[_0x15b0('0x19')](_[_0x15b0('0x1a')](_0x420fc6[_0x15b0('0x18')],'id'),_0x15b0('0x1b'));return request({'uri':util[_0x15b0('0xf')](_0x15b0('0x1c'),_0x52a9af[_0x15b0('0x1d')]),'method':_0x15b0('0x1e'),'body':_0x420fc6})[_0x15b0('0x1f')](function(_0x5b0c43){logger[_0x15b0('0xc')]('Ticket\x20created!');return _0x5b0c43;});}function getUser(_0x6de32f,_0x1b3b5a){if(intUtil['validateEmail'](_0x1b3b5a)){return request({'uri':util[_0x15b0('0xf')](_0x15b0('0x20'),_0x6de32f[_0x15b0('0x1d')]),'qs':{'email':_0x1b3b5a}})[_0x15b0('0x1f')](function(_0x5493e9){if(_0x5493e9[_0x15b0('0x21')]){logger[_0x15b0('0xc')](_0x15b0('0x22'));return _[_0x15b0('0x23')](_0x5493e9,function(_0x51176b){return _0x51176b[_0x15b0('0x24')][_0x15b0('0x25')]===_0x1b3b5a;});}else{logger[_0x15b0('0xc')](_0x15b0('0x26'));return request({'uri':util['format'](_0x15b0('0x27'),_0x6de32f[_0x15b0('0x1d')])})[_0x15b0('0x1f')](function(_0xcd86ee){logger['info'](_0x15b0('0x28'));return _0xcd86ee;});}});}else{logger[_0x15b0('0xc')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0x15b0('0x27'),_0x6de32f[_0x15b0('0x1d')])})[_0x15b0('0x1f')](function(_0x212ea4){logger[_0x15b0('0xc')](_0x15b0('0x28'));return _0x212ea4;});}}function getEndUser(_0x30efa1,_0x859296,_0x425cd8){logger[_0x15b0('0xc')](_0x15b0('0x29'),_0x425cd8);return request({'uri':util[_0x15b0('0xf')]('%s/api/v2/contacts',_0x30efa1['remoteUri']),'qs':{'phone':_0x425cd8}})[_0x15b0('0x1f')](function(_0x3ad8e9){if(_0x3ad8e9[_0x15b0('0x21')]){logger[_0x15b0('0xc')](_0x15b0('0x2a'));return _[_0x15b0('0x23')](_0x3ad8e9,{'phone':_0x425cd8});}else{logger[_0x15b0('0xc')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util['format'](_0x15b0('0x2b'),_0x30efa1[_0x15b0('0x1d')]),'method':_0x15b0('0x1e'),'body':{'name':_0x859296,'phone':_0x425cd8}})[_0x15b0('0x1f')](function(_0x36b891){logger[_0x15b0('0xc')](_0x15b0('0x2c'));return _0x36b891;});}});}function getAuth(_0x37e7c1){return util[_0x15b0('0xf')](_0x15b0('0x2d'),new Buffer(_0x37e7c1[_0x15b0('0x2e')]+':X')[_0x15b0('0x2f')](_0x15b0('0x30')));}function request(_0x1326da){logger[_0x15b0('0x31')](_0x15b0('0x32'),JSON['stringify'](_0x1326da));return rp(_['defaults'](_0x1326da,{'method':_0x15b0('0x33'),'headers':headers,'json':!![]}));}function getTags(_0x40d566,_0x39ae06){var _0x2f5c07=[];if(_0x40d566&&_0x40d566['length']>0x0){_0x2f5c07=_[_0x15b0('0x34')](_0x40d566,_0x39ae06);}return _0x2f5c07;}function getCustomFields(_0x43c894,_0x51fab1){var _0x5d479d=[];var _0x55060c={'custom_fields':[]};if(_0x43c894['length']>0x0){_['forEach'](_0x43c894,function(_0x1859d4){if(_[_0x15b0('0x35')]([_0x15b0('0x36'),_0x15b0('0x37')],_0x1859d4[_0x15b0('0x38')])&&_0x1859d4[_0x15b0('0x39')]&&!_0x1859d4[_0x15b0('0x3a')]){_0x55060c[_0x1859d4[_0x15b0('0x39')][_0x15b0('0x3b')]()]=_0x1859d4[_0x15b0('0x3c')][_0x15b0('0x2f')]();}else if(_[_0x15b0('0x35')]([_0x15b0('0x36'),_0x15b0('0x37')],_0x1859d4['type'])&&_0x1859d4[_0x15b0('0x3d')]&&_0x1859d4[_0x15b0('0x3a')]){_0x55060c['custom_fields'][_0x15b0('0x3e')]({'id':_0x1859d4[_0x15b0('0x3d')],'value':_0x1859d4[_0x15b0('0x3c')]['toString']()});}else if(_0x1859d4['type']==='variable'&&_0x1859d4[_0x15b0('0x3f')]&&_0x1859d4[_0x15b0('0x3d')]&&_0x1859d4[_0x15b0('0x3a')]){_0x51fab1[_0x1859d4['variableName']]&&_0x55060c[_0x15b0('0x18')]['push']({'id':_0x1859d4['idField'],'value':_0x51fab1[_0x1859d4[_0x15b0('0x3f')]][_0x15b0('0x2f')]()});}else if(_0x1859d4[_0x15b0('0x38')]===_0x15b0('0x40')&&_0x1859d4[_0x15b0('0x41')]&&_0x1859d4[_0x15b0('0x41')][_0x15b0('0x42')]&&_0x1859d4['idField']&&_0x1859d4[_0x15b0('0x3a')]){_0x51fab1[_0x1859d4[_0x15b0('0x41')]['name']['toLowerCase']()]&&_0x55060c[_0x15b0('0x18')][_0x15b0('0x3e')]({'id':_0x1859d4['idField'],'value':_0x51fab1[_0x1859d4[_0x15b0('0x41')][_0x15b0('0x42')][_0x15b0('0x3b')]()]['toString']()});}});}return _0x55060c;}exports[_0x15b0('0x43')]=function(_0x1c778f,_0x5be267,_0x2b88fa,_0x2b1a57,_0x34861a,_0x52f72e){var _0x24b837,_0x32f463;_0x52f72e['remoteUri']=intUtil[_0x15b0('0x44')](_0x52f72e[_0x15b0('0x1d')]);_0x52f72e[_0x15b0('0x45')]=intUtil['stripTrailingSlash'](_0x52f72e[_0x15b0('0x45')]);if(_0x34861a&&_0x34861a[_0x15b0('0x46')]){logger[_0x15b0('0xc')]('[QUEUE]',_0x15b0('0x47'));_0x5be267[_0x15b0('0x48')]=util[_0x15b0('0xf')](_0x15b0('0x49'),_0x52f72e[_0x15b0('0x45')],_0x5be267[_0x15b0('0x4a')],md5(_0x5be267[_0x15b0('0x4a')]));}else{_0x5be267[_0x15b0('0x48')]='';}headers[_0x15b0('0x4b')]=getAuth(_0x52f72e);return getUser(_0x52f72e,_0x2b1a57[_0x15b0('0x25')])[_0x15b0('0x1f')](function(_0x44ebfe){_0x24b837=_0x44ebfe;logger[_0x15b0('0xc')]('The\x20User\x20ID\x20is:',_0x24b837['id']);return getEndUser(_0x52f72e,_0x5be267[_0x15b0('0x11')],_0x5be267['calleridnum']);})[_0x15b0('0x1f')](function(_0x3a2697){_0x32f463=_0x3a2697;logger[_0x15b0('0xc')]('The\x20Enduser\x20ID\x20is:',_0x32f463['id']);return getTicket(_0x52f72e,_0x24b837,_0x32f463,_0x2b88fa,_0x5be267);})['then'](function(_0x34d95d){if(_0x34d95d&&_0x34d95d['id']){logger['info']('Ticket\x20created!');logger[_0x15b0('0xc')](_0x15b0('0x4c'),_0x34d95d['id']);logger[_0x15b0('0xc')](_0x15b0('0x4d'),_0x15b0('0x4e'));emit(util[_0x15b0('0xf')](_0x15b0('0x4f'),_0x2b1a57[_0x15b0('0x42')]),_0x15b0('0x50'),{'uri':util['format'](_0x15b0('0x51'),_0x52f72e[_0x15b0('0x1d')],_0x34d95d['id'])});}})[_0x15b0('0x52')](function(_0x189b93){logger[_0x15b0('0x53')](_0x15b0('0x4d'),JSON[_0x15b0('0x54')](_0x189b93));});};exports[_0x15b0('0x55')]=function(_0x4b2f49,_0x215526,_0x3c8ed0,_0x5d8bc5,_0x3f3e4e,_0x2222ed,_0xf5a3a4){var _0x21d2a1,_0x2f499c;_0x2222ed[_0x15b0('0x1d')]=intUtil[_0x15b0('0x44')](_0x2222ed[_0x15b0('0x1d')]);_0x2222ed[_0x15b0('0x45')]=intUtil[_0x15b0('0x44')](_0x2222ed[_0x15b0('0x45')]);if(_0xf5a3a4&&_0xf5a3a4['recordingFormat']&&_0xf5a3a4['recordingFormat']!==_0x15b0('0x56')){logger['info']('[OUTBOUND]','Recording\x20is\x20enabled!');_0x215526[_0x15b0('0x48')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2222ed[_0x15b0('0x45')],_0x215526['uniqueid'],md5(_0x215526[_0x15b0('0x4a')]));}headers[_0x15b0('0x4b')]=getAuth(_0x2222ed);return getUser(_0x2222ed,_0x5d8bc5['email'])[_0x15b0('0x1f')](function(_0x4c9ebb){_0x21d2a1=_0x4c9ebb;logger['info'](_0x15b0('0x57'),_0x21d2a1['id']);return getEndUser(_0x2222ed,_0x215526[_0x15b0('0x58')],_0x215526[_0x15b0('0x59')]);})[_0x15b0('0x1f')](function(_0x1161f7){_0x2f499c=_0x1161f7;logger[_0x15b0('0xc')](_0x15b0('0x5a'),_0x2f499c['id']);return getTicket(_0x2222ed,_0x21d2a1,_0x2f499c,_0x3c8ed0,_0x215526);})[_0x15b0('0x1f')](function(_0x1b389c){if(_0x1b389c&&_0x1b389c['id']){logger[_0x15b0('0xc')](_0x15b0('0x5b'));logger[_0x15b0('0xc')](_0x15b0('0x4c'),_0x1b389c['id']);logger['info'](_0x15b0('0x5c'),_0x15b0('0x4e'));emit(util[_0x15b0('0xf')](_0x15b0('0x4f'),_0x5d8bc5['name']),_0x15b0('0x50'),{'uri':util['format'](_0x15b0('0x51'),_0x2222ed['remoteUri'],_0x1b389c['id'])});}})[_0x15b0('0x52')](function(_0x83bb99){logger[_0x15b0('0x53')](_0x15b0('0x5c'),JSON[_0x15b0('0x54')](_0x83bb99));});};exports[_0x15b0('0x5d')]=function(_0x16f68c,_0x45c721,_0x10d760,_0xb06678,_0x2a9fd8,_0x5783cb){var _0x13281b,_0x3053c3;_0x5783cb['remoteUri']=intUtil[_0x15b0('0x44')](_0x5783cb[_0x15b0('0x1d')]);_0x5783cb['serverUrl']=intUtil[_0x15b0('0x44')](_0x5783cb[_0x15b0('0x45')]);if(_0x2a9fd8&&_0x2a9fd8[_0x15b0('0x46')]){logger[_0x15b0('0xc')]('['+_0x45c721['lastevent'][_0x15b0('0x5e')]()+']',_0x15b0('0x47'));_0x45c721[_0x15b0('0x48')]=util[_0x15b0('0xf')](_0x15b0('0x49'),_0x5783cb[_0x15b0('0x45')],_0x45c721[_0x15b0('0x4a')],md5(_0x45c721[_0x15b0('0x4a')]));}else{_0x45c721[_0x15b0('0x48')]='';}headers['Authorization']=getAuth(_0x5783cb);return getUser(_0x5783cb,'')[_0x15b0('0x1f')](function(_0x20fe83){_0x13281b=_0x20fe83;logger[_0x15b0('0xc')](_0x15b0('0x57'),_0x13281b['id']);return getEndUser(_0x5783cb,_0x45c721[_0x15b0('0x11')],_0x45c721['calleridnum']);})[_0x15b0('0x1f')](function(_0x37ebce){_0x3053c3=_0x37ebce;logger[_0x15b0('0xc')](_0x15b0('0x5a'),_0x3053c3['id']);return getTicket(_0x5783cb,_0x13281b,_0x3053c3,_0x10d760,_0x45c721);})[_0x15b0('0x1f')](function(_0x4ca93){if(_0x4ca93){logger[_0x15b0('0xc')](_0x15b0('0x5b'));logger['info'](_0x15b0('0x4c'),_0x4ca93['id']);}})[_0x15b0('0x52')](function(_0x342245){logger[_0x15b0('0x53')]('['+_0x45c721[_0x15b0('0x5f')][_0x15b0('0x5e')]()+']',JSON[_0x15b0('0x54')](_0x342245));});};
git://repos.xcallymotion.com / motion2.git / blob