server/services/ami/trigger/integration/freshdesk.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x6220=['Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','debug','[HTTP]','stringify','GET','map','forEach','type','toLowerCase','content','string','idField','customField','push','variableName','customVariable','Variable','queue','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','The\x20Enduser\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','error','recordingFormat','none','[OUTBOUND]','destcalleridname','destcalleridnum','%s/helpdesk/tickets/%d','catch','unmanaged','The\x20Ticket\x20ID\x20is:','lastevent','toUpperCase','lodash','md5','util','./util','freshdesk','redis','defaults','localhost','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','calleridnum','getString','Subjects','Descriptions','<br>','Tags','name','Fields','mapValues','keyBy','custom_fields','value','%s/api/v2/tickets','remoteUri','POST','Ticket\x20created!','validateEmail','%s/api/v2/agents','then','length','Agent\x20found!','find','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20found!'];(function(_0x26b2db,_0x46dcb4){var _0x5eb8ed=function(_0x2a9ef8){while(--_0x2a9ef8){_0x26b2db['push'](_0x26b2db['shift']());}};_0x5eb8ed(++_0x46dcb4);}(_0x6220,0xeb));var _0x0622=function(_0x19950b,_0x53d0d7){_0x19950b=_0x19950b-0x0;var _0x3c6b41=_0x6220[_0x19950b];return _0x3c6b41;};'use strict';var _=require(_0x0622('0x0'));var rp=require('request-promise');var md5=require(_0x0622('0x1'));var util=require(_0x0622('0x2'));var Redis=require('ioredis');var intUtil=require(_0x0622('0x3'));var config=require('../../../../config/environment');var logger=require('../../../../config/logger')(_0x0622('0x4'));config[_0x0622('0x5')]=_[_0x0622('0x6')](config[_0x0622('0x5')],{'host':_0x0622('0x7'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x0622('0x5')]));var headers={'Content-Type':_0x0622('0x8'),'Accept':'application/json'};function emit(_0x26776b,_0x285b90,_0x11246d){io['to'](_0x26776b)[_0x0622('0x9')](_0x285b90,_0x11246d);}function getTicket(_0x33ab0b,_0x350006,_0x47d273,_0x51bad4,_0x18d43d){logger[_0x0622('0xa')](_0x0622('0xb'));var _0x409151=_[_0x0622('0xc')]({'responder_id':_0x350006['id'],'requester_id':_0x47d273['id'],'name':util[_0x0622('0xd')](_0x0622('0xe'),_0x18d43d[_0x0622('0xf')]),'phone':_0x18d43d[_0x0622('0x10')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x0622('0x11')](_0x51bad4[_0x0622('0x12')],_0x18d43d,'\x20'),'description':intUtil[_0x0622('0x11')](_0x51bad4[_0x0622('0x13')],_0x18d43d,_0x0622('0x14')),'tags':getTags(_0x51bad4[_0x0622('0x15')],_0x0622('0x16'))},getCustomFields(_0x51bad4[_0x0622('0x17')],_0x18d43d));_0x409151['custom_fields']=_[_0x0622('0x18')](_[_0x0622('0x19')](_0x409151[_0x0622('0x1a')],'id'),_0x0622('0x1b'));return request({'uri':util[_0x0622('0xd')](_0x0622('0x1c'),_0x33ab0b[_0x0622('0x1d')]),'method':_0x0622('0x1e'),'body':_0x409151})['then'](function(_0x245f56){logger[_0x0622('0xa')](_0x0622('0x1f'));return _0x245f56;});}function getUser(_0x2a7696,_0x349416){if(intUtil[_0x0622('0x20')](_0x349416)){return request({'uri':util['format'](_0x0622('0x21'),_0x2a7696['remoteUri']),'qs':{'email':_0x349416}})[_0x0622('0x22')](function(_0x4a1c54){if(_0x4a1c54[_0x0622('0x23')]){logger[_0x0622('0xa')](_0x0622('0x24'));return _[_0x0622('0x25')](_0x4a1c54,function(_0x14b39e){return _0x14b39e[_0x0622('0x26')][_0x0622('0x27')]===_0x349416;});}else{logger[_0x0622('0xa')](_0x0622('0x28'));return request({'uri':util[_0x0622('0xd')](_0x0622('0x29'),_0x2a7696[_0x0622('0x1d')])})[_0x0622('0x22')](function(_0x411c46){logger['info']('Admin\x20account\x20selected.');return _0x411c46;});}});}else{logger[_0x0622('0xa')](_0x0622('0x2a'));return request({'uri':util[_0x0622('0xd')]('%s/api/v2/agents/me',_0x2a7696[_0x0622('0x1d')])})[_0x0622('0x22')](function(_0x475ceb){logger[_0x0622('0xa')](_0x0622('0x2b'));return _0x475ceb;});}}function getEndUser(_0x507811,_0x442593,_0x4aae0d){logger[_0x0622('0xa')](_0x0622('0x2c'),_0x4aae0d);return request({'uri':util[_0x0622('0xd')](_0x0622('0x2d'),_0x507811[_0x0622('0x1d')]),'qs':{'phone':_0x4aae0d}})[_0x0622('0x22')](function(_0x49e43e){if(_0x49e43e[_0x0622('0x23')]){logger['info'](_0x0622('0x2e'));return _[_0x0622('0x25')](_0x49e43e,{'phone':_0x4aae0d});}else{logger[_0x0622('0xa')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0x0622('0xd')](_0x0622('0x2d'),_0x507811['remoteUri']),'method':_0x0622('0x1e'),'body':{'name':_0x442593,'phone':_0x4aae0d}})[_0x0622('0x22')](function(_0x26acb4){logger[_0x0622('0xa')](_0x0622('0x2f'));return _0x26acb4;});}});}function getAuth(_0x55c772){return util[_0x0622('0xd')](_0x0622('0x30'),new Buffer(_0x55c772[_0x0622('0x31')]+':X')[_0x0622('0x32')](_0x0622('0x33')));}function request(_0x50be1d){logger[_0x0622('0x34')](_0x0622('0x35'),JSON[_0x0622('0x36')](_0x50be1d));return rp(_[_0x0622('0x6')](_0x50be1d,{'method':_0x0622('0x37'),'headers':headers,'json':!![]}));}function getTags(_0x1d1231,_0xdb90de){var _0x285b60=[];if(_0x1d1231&&_0x1d1231[_0x0622('0x23')]>0x0){_0x285b60=_[_0x0622('0x38')](_0x1d1231,_0xdb90de);}return _0x285b60;}function getCustomFields(_0x401639,_0x1f4f70){var _0x53de13=[];var _0x48dd0c={'custom_fields':[]};if(_0x401639[_0x0622('0x23')]>0x0){_[_0x0622('0x39')](_0x401639,function(_0x30cc54){if(_0x30cc54[_0x0622('0x3a')]==='string'&&_0x30cc54['nameField']&&!_0x30cc54['customField']){_0x48dd0c[_0x30cc54['nameField'][_0x0622('0x3b')]()]=_0x30cc54[_0x0622('0x3c')][_0x0622('0x32')]();}else if(_0x30cc54[_0x0622('0x3a')]===_0x0622('0x3d')&&_0x30cc54[_0x0622('0x3e')]&&_0x30cc54[_0x0622('0x3f')]){_0x48dd0c['custom_fields'][_0x0622('0x40')]({'id':_0x30cc54[_0x0622('0x3e')],'value':_0x30cc54[_0x0622('0x3c')][_0x0622('0x32')]()});}else if(_0x30cc54[_0x0622('0x3a')]==='variable'&&_0x30cc54[_0x0622('0x41')]&&_0x30cc54[_0x0622('0x3e')]&&_0x30cc54['customField']){_0x1f4f70[_0x30cc54['variableName']]&&_0x48dd0c[_0x0622('0x1a')][_0x0622('0x40')]({'id':_0x30cc54[_0x0622('0x3e')],'value':_0x1f4f70[_0x30cc54[_0x0622('0x41')]]['toString']()});}else if(_0x30cc54[_0x0622('0x3a')]===_0x0622('0x42')&&_0x30cc54[_0x0622('0x43')]&&_0x30cc54[_0x0622('0x43')][_0x0622('0x16')]&&_0x30cc54[_0x0622('0x3e')]&&_0x30cc54[_0x0622('0x3f')]){_0x1f4f70[_0x30cc54[_0x0622('0x43')][_0x0622('0x16')][_0x0622('0x3b')]()]&&_0x48dd0c[_0x0622('0x1a')]['push']({'id':_0x30cc54[_0x0622('0x3e')],'value':_0x1f4f70[_0x30cc54[_0x0622('0x43')][_0x0622('0x16')][_0x0622('0x3b')]()]['toString']()});}});}return _0x48dd0c;}exports[_0x0622('0x44')]=function(_0x9ba031,_0xbfba7e,_0x1e8963,_0xb18b57,_0x471a0e,_0x58e2e6){var _0x3b4727,_0x23aa78;_0x58e2e6['remoteUri']=intUtil[_0x0622('0x45')](_0x58e2e6[_0x0622('0x1d')]);_0x58e2e6[_0x0622('0x46')]=intUtil[_0x0622('0x45')](_0x58e2e6['serverUrl']);if(_0x471a0e&&_0x471a0e['monitor_format']){logger[_0x0622('0xa')](_0x0622('0x47'),_0x0622('0x48'));_0xbfba7e[_0x0622('0x49')]=util[_0x0622('0xd')](_0x0622('0x4a'),_0x58e2e6[_0x0622('0x46')],_0xbfba7e[_0x0622('0x4b')],md5(_0xbfba7e[_0x0622('0x4b')]));}else{_0xbfba7e[_0x0622('0x49')]='';}headers[_0x0622('0x4c')]=getAuth(_0x58e2e6);return getUser(_0x58e2e6,_0xb18b57[_0x0622('0x27')])[_0x0622('0x22')](function(_0x328c20){_0x3b4727=_0x328c20;logger[_0x0622('0xa')](_0x0622('0x4d'),_0x3b4727['id']);return getEndUser(_0x58e2e6,_0xbfba7e[_0x0622('0xf')],_0xbfba7e['calleridnum']);})[_0x0622('0x22')](function(_0x4ef3ad){_0x23aa78=_0x4ef3ad;logger[_0x0622('0xa')](_0x0622('0x4e'),_0x23aa78['id']);return getTicket(_0x58e2e6,_0x3b4727,_0x23aa78,_0x1e8963,_0xbfba7e);})[_0x0622('0x22')](function(_0x402a44){if(_0x402a44&&_0x402a44['id']){logger[_0x0622('0xa')](_0x0622('0x1f'));logger['info']('The\x20Ticket\x20ID\x20is:',_0x402a44['id']);logger[_0x0622('0xa')](_0x0622('0x47'),_0x0622('0x4f'));emit(util['format'](_0x0622('0x50'),_0xb18b57[_0x0622('0x16')]),_0x0622('0x51'),{'uri':util[_0x0622('0xd')]('%s/helpdesk/tickets/%d',_0x58e2e6[_0x0622('0x1d')],_0x402a44['id'])});}})['catch'](function(_0x3b51ec){logger[_0x0622('0x52')](_0x0622('0x47'),JSON[_0x0622('0x36')](_0x3b51ec));});};exports['outbound']=function(_0xd46858,_0x458d12,_0x38a636,_0x1ac0c1,_0x41f0fc,_0x5422cf,_0x2b7a50){var _0x374b06,_0xe9df63;_0x5422cf[_0x0622('0x1d')]=intUtil[_0x0622('0x45')](_0x5422cf[_0x0622('0x1d')]);_0x5422cf[_0x0622('0x46')]=intUtil[_0x0622('0x45')](_0x5422cf[_0x0622('0x46')]);if(_0x2b7a50&&_0x2b7a50[_0x0622('0x53')]&&_0x2b7a50[_0x0622('0x53')]!==_0x0622('0x54')){logger[_0x0622('0xa')](_0x0622('0x55'),_0x0622('0x48'));_0x458d12[_0x0622('0x49')]=util[_0x0622('0xd')](_0x0622('0x4a'),_0x5422cf['serverUrl'],_0x458d12['uniqueid'],md5(_0x458d12[_0x0622('0x4b')]));}headers['Authorization']=getAuth(_0x5422cf);return getUser(_0x5422cf,_0x1ac0c1['email'])[_0x0622('0x22')](function(_0x197a66){_0x374b06=_0x197a66;logger[_0x0622('0xa')](_0x0622('0x4d'),_0x374b06['id']);return getEndUser(_0x5422cf,_0x458d12[_0x0622('0x56')],_0x458d12[_0x0622('0x57')]);})[_0x0622('0x22')](function(_0x133e61){_0xe9df63=_0x133e61;logger[_0x0622('0xa')]('The\x20Enduser\x20ID\x20is:',_0xe9df63['id']);return getTicket(_0x5422cf,_0x374b06,_0xe9df63,_0x38a636,_0x458d12);})[_0x0622('0x22')](function(_0x3674a9){if(_0x3674a9&&_0x3674a9['id']){logger[_0x0622('0xa')](_0x0622('0x1f'));logger['info']('The\x20Ticket\x20ID\x20is:',_0x3674a9['id']);logger[_0x0622('0xa')](_0x0622('0x55'),_0x0622('0x4f'));emit(util[_0x0622('0xd')](_0x0622('0x50'),_0x1ac0c1['name']),'trigger:browser:url',{'uri':util[_0x0622('0xd')](_0x0622('0x58'),_0x5422cf[_0x0622('0x1d')],_0x3674a9['id'])});}})[_0x0622('0x59')](function(_0x4e834c){logger[_0x0622('0x52')]('[OUTBOUND]',JSON[_0x0622('0x36')](_0x4e834c));});};exports[_0x0622('0x5a')]=function(_0x4c9642,_0x4d6ef8,_0x211b63,_0x391001,_0x2ea07,_0x1497de){var _0x4bdd41,_0x5e697c;_0x1497de[_0x0622('0x1d')]=intUtil[_0x0622('0x45')](_0x1497de[_0x0622('0x1d')]);_0x1497de[_0x0622('0x46')]=intUtil[_0x0622('0x45')](_0x1497de['serverUrl']);if(_0x2ea07&&_0x2ea07['monitor_format']){logger[_0x0622('0xa')]('['+_0x4d6ef8['lastevent']['toUpperCase']()+']',_0x0622('0x48'));_0x4d6ef8['recordingURL']=util[_0x0622('0xd')](_0x0622('0x4a'),_0x1497de[_0x0622('0x46')],_0x4d6ef8[_0x0622('0x4b')],md5(_0x4d6ef8[_0x0622('0x4b')]));}else{_0x4d6ef8[_0x0622('0x49')]='';}headers[_0x0622('0x4c')]=getAuth(_0x1497de);return getUser(_0x1497de,'')['then'](function(_0x19eff6){_0x4bdd41=_0x19eff6;logger[_0x0622('0xa')](_0x0622('0x4d'),_0x4bdd41['id']);return getEndUser(_0x1497de,_0x4d6ef8[_0x0622('0xf')],_0x4d6ef8[_0x0622('0x10')]);})[_0x0622('0x22')](function(_0x63f90f){_0x5e697c=_0x63f90f;logger[_0x0622('0xa')](_0x0622('0x4e'),_0x5e697c['id']);return getTicket(_0x1497de,_0x4bdd41,_0x5e697c,_0x211b63,_0x4d6ef8);})[_0x0622('0x22')](function(_0x2990b1){if(_0x2990b1){logger['info'](_0x0622('0x1f'));logger[_0x0622('0xa')](_0x0622('0x5b'),_0x2990b1['id']);}})['catch'](function(_0x209a6d){logger[_0x0622('0x52')]('['+_0x4d6ef8[_0x0622('0x5c')][_0x0622('0x5d')]()+']',JSON[_0x0622('0x36')](_0x209a6d));});};