server/services/ami/trigger/integration/freshdesk.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x3958=['email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','debug','[HTTP]','defaults','GET','map','type','string','nameField','customField','toLowerCase','content','idField','push','variable','variableName','customVariable','Variable','queue','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','catch','error','stringify','outbound','stripTrailingSlash','recordingFormat','none','destcalleridnum','[OUTBOUND]','user:%s','%s/helpdesk/tickets/%d','unmanaged','lastevent','toUpperCase','The\x20Enduser\x20ID\x20is:','lodash','request-promise','redis','localhost','socket.io-emitter','application/json','emit','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','calleridnum','Subjects','getString','Descriptions','Tags','name','Fields','custom_fields','mapValues','keyBy','%s/api/v2/tickets','remoteUri','POST','info','Ticket\x20created!','then','length','Agent\x20found!','find','contact'];(function(_0xcf44c6,_0x153d04){var _0x4d04e2=function(_0x222d60){while(--_0x222d60){_0xcf44c6['push'](_0xcf44c6['shift']());}};_0x4d04e2(++_0x153d04);}(_0x3958,0xf1));var _0x8395=function(_0xdd4411,_0x12361a){_0xdd4411=_0xdd4411-0x0;var _0x21163f=_0x3958[_0xdd4411];return _0x21163f;};'use strict';var _=require(_0x8395('0x0'));var rp=require(_0x8395('0x1'));var md5=require('md5');var util=require('util');var Redis=require('ioredis');var intUtil=require('./util');var config=require('../../../../config/environment');var logger=require('../../../../config/logger')('freshdesk');config[_0x8395('0x2')]=_['defaults'](config['redis'],{'host':_0x8395('0x3'),'port':0x18eb});var io=require(_0x8395('0x4'))(new Redis(config[_0x8395('0x2')]));var headers={'Content-Type':'application/json','Accept':_0x8395('0x5')};function emit(_0x176eaa,_0xec4341,_0x55293c){io['to'](_0x176eaa)[_0x8395('0x6')](_0xec4341,_0x55293c);}function getTicket(_0x3364ff,_0x254c83,_0x169d4e,_0xd6b24b,_0x428faf){logger['info'](_0x8395('0x7'));var _0x48fe4a=_[_0x8395('0x8')]({'responder_id':_0x254c83['id'],'requester_id':_0x169d4e['id'],'name':util[_0x8395('0x9')](_0x8395('0xa'),_0x428faf[_0x8395('0xb')]),'phone':_0x428faf[_0x8395('0xc')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil['getString'](_0xd6b24b[_0x8395('0xd')],_0x428faf,'\x20'),'description':intUtil[_0x8395('0xe')](_0xd6b24b[_0x8395('0xf')],_0x428faf,'<br>'),'tags':getTags(_0xd6b24b[_0x8395('0x10')],_0x8395('0x11'))},getCustomFields(_0xd6b24b[_0x8395('0x12')],_0x428faf));_0x48fe4a[_0x8395('0x13')]=_[_0x8395('0x14')](_[_0x8395('0x15')](_0x48fe4a['custom_fields'],'id'),'value');return request({'uri':util[_0x8395('0x9')](_0x8395('0x16'),_0x3364ff[_0x8395('0x17')]),'method':_0x8395('0x18'),'body':_0x48fe4a})['then'](function(_0x431a01){logger[_0x8395('0x19')](_0x8395('0x1a'));return _0x431a01;});}function getUser(_0x3aa028,_0x4a53fa){if(intUtil['validateEmail'](_0x4a53fa)){return request({'uri':util['format']('%s/api/v2/agents',_0x3aa028[_0x8395('0x17')]),'qs':{'email':_0x4a53fa}})[_0x8395('0x1b')](function(_0x2ad1f6){if(_0x2ad1f6[_0x8395('0x1c')]){logger[_0x8395('0x19')](_0x8395('0x1d'));return _[_0x8395('0x1e')](_0x2ad1f6,function(_0x4a2b82){return _0x4a2b82[_0x8395('0x1f')][_0x8395('0x20')]===_0x4a53fa;});}else{logger[_0x8395('0x19')](_0x8395('0x21'));return request({'uri':util[_0x8395('0x9')]('%s/api/v2/agents/me',_0x3aa028[_0x8395('0x17')])})[_0x8395('0x1b')](function(_0x3b094c){logger[_0x8395('0x19')]('Admin\x20account\x20selected.');return _0x3b094c;});}});}else{logger['info'](_0x8395('0x22'));return request({'uri':util[_0x8395('0x9')](_0x8395('0x23'),_0x3aa028[_0x8395('0x17')])})[_0x8395('0x1b')](function(_0x23804b){logger[_0x8395('0x19')](_0x8395('0x24'));return _0x23804b;});}}function getEndUser(_0x5184f2,_0x4bffff,_0x5bbbad){logger[_0x8395('0x19')](_0x8395('0x25'),_0x5bbbad);return request({'uri':util['format'](_0x8395('0x26'),_0x5184f2[_0x8395('0x17')]),'qs':{'phone':_0x5bbbad}})['then'](function(_0x463225){if(_0x463225[_0x8395('0x1c')]){logger['info'](_0x8395('0x27'));return _[_0x8395('0x1e')](_0x463225,{'phone':_0x5bbbad});}else{logger['info'](_0x8395('0x28'));return request({'uri':util[_0x8395('0x9')](_0x8395('0x26'),_0x5184f2[_0x8395('0x17')]),'method':_0x8395('0x18'),'body':{'name':_0x4bffff,'phone':_0x5bbbad}})['then'](function(_0x4dbee2){logger[_0x8395('0x19')](_0x8395('0x29'));return _0x4dbee2;});}});}function getAuth(_0x4f33e8){return util[_0x8395('0x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,_0x2dac70,_0x387fac,_0x17af07,_0x21d856){var _0x1476f3,_0x29635f;_0x21d856[_0x8395('0x17')]=intUtil[_0x8395('0x50')](_0x21d856[_0x8395('0x17')]);_0x21d856[_0x8395('0x40')]=intUtil[_0x8395('0x50')](_0x21d856[_0x8395('0x40')]);if(_0x17af07&&_0x17af07['monitor_format']){logger[_0x8395('0x19')]('['+_0x173fc1[_0x8395('0x58')][_0x8395('0x59')]()+']',_0x8395('0x43'));_0x173fc1[_0x8395('0x44')]=util[_0x8395('0x9')](_0x8395('0x45'),_0x21d856['serverUrl'],_0x173fc1[_0x8395('0x46')],md5(_0x173fc1['uniqueid']));}else{_0x173fc1[_0x8395('0x44')]='';}headers[_0x8395('0x47')]=getAuth(_0x21d856);return getUser(_0x21d856,'')[_0x8395('0x1b')](function(_0x28fb48){_0x1476f3=_0x28fb48;logger['info'](_0x8395('0x48'),_0x1476f3['id']);return getEndUser(_0x21d856,_0x173fc1[_0x8395('0xb')],_0x173fc1[_0x8395('0xc')]);})['then'](function(_0x5a5d33){_0x29635f=_0x5a5d33;logger['info'](_0x8395('0x5a'),_0x29635f['id']);return getTicket(_0x21d856,_0x1476f3,_0x29635f,_0x2dac70,_0x173fc1);})['then'](function(_0x4980df){if(_0x4980df){logger[_0x8395('0x19')]('Ticket\x20created!');logger[_0x8395('0x19')](_0x8395('0x49'),_0x4980df['id']);}})['catch'](function(_0x2b6d06){logger[_0x8395('0x4d')]('['+_0x173fc1[_0x8395('0x58')][_0x8395('0x59')]()+']',JSON['stringify'](_0x2b6d06));});};