server/services/ami/trigger/integration/salesforce.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xa9e0=['identity','resolve','user_id','display_name','Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.','moduleSearch','Contact','Lead','contact','lead','Phone','Name','Enduser\x20with\x20phone\x20%s\x20found.','format','Caller\x20-\x20%s','moduleCreate','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','Company','upperFirst','type','string','idField','content','toString','variable','variableName','customVariable','Variable','name','toLowerCase','password','concat','Connection','remoteUri','https://login.salesforce.com','clientId','clientSecret','login','username','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','recordingURL','email','calleridname','calleridnum','[QUEUE]\x20Ticket\x20%s\x20created','integrationTab','user:%s','trigger:salesforce:display','%s/%s/e','error','catch','recordingFormat','none','[OUTBOUND]','uniqueid','destcalleridname','Fields','outbound','[OUTBOUND]\x20Ticket\x20%s\x20created.','[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','newTab','trigger:browser:url','Salesforce\x20account\x20type\x20not\x20recognized','stringify','abandoned','[ABANDONED]','[ABANDONED]\x20Ticket\x20%s\x20created.','lodash','request-promise','moment','jsforce','ioredis','./util','../../../../config/environment','../../../../config/logger','salesforce','defaults','redis','localhost','emit','ticketType','Task','assign','utc','getString','Subjects','Descriptions','WhoId','Case','ContactId','create','isNil','validateEmail','sobject','User','find','execute','then','length','Email','Agent\x20%s\x20found.','info','Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.'];(function(_0x5b08bd,_0x4c7d11){var _0x4f6feb=function(_0x47a6c8){while(--_0x47a6c8){_0x5b08bd['push'](_0x5b08bd['shift']());}};_0x4f6feb(++_0x4c7d11);}(_0xa9e0,0x123));var _0x0a9e=function(_0x934425,_0x5af72f){_0x934425=_0x934425-0x0;var _0x31d596=_0xa9e0[_0x934425];return _0x31d596;};'use strict';var _=require(_0x0a9e('0x0'));var rp=require(_0x0a9e('0x1'));var moment=require(_0x0a9e('0x2'));var BPromise=require('bluebird');var md5=require('md5');var jsforce=require(_0x0a9e('0x3'));var util=require('util');var Redis=require(_0x0a9e('0x4'));var intUtil=require(_0x0a9e('0x5'));var config=require(_0x0a9e('0x6'));var logger=require(_0x0a9e('0x7'))(_0x0a9e('0x8'));config['redis']=_[_0x0a9e('0x9')](config[_0x0a9e('0xa')],{'host':_0x0a9e('0xb'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));function emit(_0xe42b77,_0x56465b,_0x52cace){io['to'](_0xe42b77)[_0x0a9e('0xc')](_0x56465b,_0x52cace);}function getTicket(_0xf81284,_0x307b3e,_0x3ab53f,_0xfeb75b,_0xbd1168,_0x4a4c56,_0x50dfb2,_0x527cdd){var _0x4cfe67={};if(_0xfeb75b[_0x0a9e('0xd')]===_0x0a9e('0xe')){_0x4cfe67=Object[_0x0a9e('0xf')]({},{'OwnerId':_0x307b3e['id'],'ActivityDate':moment[_0x0a9e('0x10')](),'IsReminderSet':![],'IsRecurrence':![],'Subject':intUtil[_0x0a9e('0x11')](_0xfeb75b[_0x0a9e('0x12')],_0xbd1168,'\x20'),'Description':intUtil['getString'](_0xfeb75b[_0x0a9e('0x13')],_0xbd1168,'\x0a')},getCustomFields(_0x4a4c56,_0xbd1168));if(_0x3ab53f){_0x4cfe67[_0x0a9e('0x14')]=_0x3ab53f['id'];}}else if(_0xfeb75b[_0x0a9e('0xd')]===_0x0a9e('0x15')){_0x4cfe67=Object[_0x0a9e('0xf')]({},{'OwnerId':_0x307b3e['id'],'Subject':intUtil[_0x0a9e('0x11')](_0xfeb75b['Subjects'],_0xbd1168,'\x20'),'Description':intUtil[_0x0a9e('0x11')](_0xfeb75b['Descriptions'],_0xbd1168,'\x0a')},getCustomFields(_0x4a4c56,_0xbd1168));if(_0x3ab53f){_0x4cfe67[_0x0a9e('0x16')]=_0x3ab53f['id'];}}return _0x50dfb2['sobject'](_0xfeb75b[_0x0a9e('0xd')])[_0x0a9e('0x17')](_0x4cfe67);}function getUser(_0x48f32d,_0x225616,_0x5a0a06){if(!_[_0x0a9e('0x18')](_0x225616)&&intUtil[_0x0a9e('0x19')](_0x225616)){var _0x106033={'Email':_0x225616};var _0x205fd6={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0x5a0a06[_0x0a9e('0x1a')](_0x0a9e('0x1b'))[_0x0a9e('0x1c')](_0x106033,_0x205fd6)[_0x0a9e('0x1d')]()[_0x0a9e('0x1e')](function(_0x112016){if(_0x112016[_0x0a9e('0x1f')]){var _0x105080=_['find'](_0x112016,function(_0x2c3407){return _0x2c3407[_0x0a9e('0x20')]===_0x225616;});if(_0x105080){logger['info'](_0x0a9e('0x21'),_0x225616);return BPromise['resolve']({'id':_0x105080['Id'],'name':_0x105080['Name']});}}else{logger[_0x0a9e('0x22')](_0x0a9e('0x23'),_0x225616);return _0x5a0a06[_0x0a9e('0x24')]()[_0x0a9e('0x1e')](function(_0x4abc77){return BPromise[_0x0a9e('0x25')]({'id':_0x4abc77[_0x0a9e('0x26')],'name':_0x4abc77[_0x0a9e('0x27')]});});}});}else{logger[_0x0a9e('0x22')](_0x0a9e('0x23'),_0x225616);return _0x5a0a06[_0x0a9e('0x24')]()[_0x0a9e('0x1e')](function(_0x5ea472){return BPromise['resolve']({'id':_0x5ea472[_0x0a9e('0x26')],'name':_0x5ea472[_0x0a9e('0x27')]});});}}function getEndUser(_0x40c424,_0x33161b,_0x526cf3,_0x384319,_0x479bc4){var _0x45a1e7={'Phone':_0x384319};var _0x5bfb33={'Id':!![],'Name':!![],'Phone':!![]};return BPromise[_0x0a9e('0x25')]()[_0x0a9e('0x1e')](function(){if(_0x33161b[_0x0a9e('0xd')]===_0x0a9e('0xe')){logger[_0x0a9e('0x22')](_0x0a9e('0x28'),_0x384319,_0x33161b[_0x0a9e('0x29')]);switch(_0x33161b[_0x0a9e('0x29')]){case'contact_lead':return _0x479bc4[_0x0a9e('0x1a')](_0x0a9e('0x2a'))[_0x0a9e('0x1c')](_0x45a1e7,_0x5bfb33)[_0x0a9e('0x1d')]()['then'](function(_0x15b200){if(_0x15b200&&_0x15b200[_0x0a9e('0x1f')]){return _0x15b200;}else{return _0x479bc4[_0x0a9e('0x1a')](_0x0a9e('0x2b'))[_0x0a9e('0x1c')](_0x45a1e7,_0x5bfb33);}});case _0x0a9e('0x2c'):return _0x479bc4[_0x0a9e('0x1a')](_0x0a9e('0x2a'))[_0x0a9e('0x1c')](_0x45a1e7,_0x5bfb33)['execute']();case _0x0a9e('0x2d'):return _0x479bc4['sobject'](_0x0a9e('0x2b'))[_0x0a9e('0x1c')](_0x45a1e7,_0x5bfb33);default:return null;}}else if(_0x33161b[_0x0a9e('0xd')]===_0x0a9e('0x15')){logger[_0x0a9e('0x22')]('Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.',_0x384319,_0x0a9e('0x2c'));return _0x479bc4[_0x0a9e('0x1a')](_0x0a9e('0x2a'))[_0x0a9e('0x1c')](_0x45a1e7,_0x5bfb33)[_0x0a9e('0x1d')]();}})[_0x0a9e('0x1e')](function(_0x332d35){if(_0x332d35&&_0x332d35[_0x0a9e('0x1f')]){var _0x5583a4=_[_0x0a9e('0x1c')](_0x332d35,function(_0x5e7238){return _0x5e7238[_0x0a9e('0x2e')]===_0x384319;});if(_0x5583a4){return BPromise[_0x0a9e('0x25')]({'id':_0x5583a4['Id'],'name':_0x5583a4[_0x0a9e('0x2f')],'phone':_0x5583a4[_0x0a9e('0x2e')]});}}})['then'](function(_0x191e91){if(_0x191e91){logger[_0x0a9e('0x22')](_0x0a9e('0x30'),_0x384319);return BPromise[_0x0a9e('0x25')](_0x191e91);}else{logger['info']('Enduser\x20with\x20phone\x20%s\x20not\x20found.',_0x384319);var _0x1e8694={'LastName':_0x526cf3!=='<unknown>'?_0x526cf3:util[_0x0a9e('0x31')](_0x0a9e('0x32'),_0x384319),'Phone':_0x384319};if(_0x33161b[_0x0a9e('0x33')]){if(_0x33161b[_0x0a9e('0x33')]==='contact'){logger[_0x0a9e('0x22')](_0x0a9e('0x34'),_0x384319,_0x33161b[_0x0a9e('0x33')]);}else if(_0x33161b['moduleCreate']===_0x0a9e('0x2d')&&_0x33161b[_0x0a9e('0xd')]===_0x0a9e('0xe')){logger['info']('Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.',_0x384319,_0x33161b[_0x0a9e('0x33')]);_0x1e8694[_0x0a9e('0x35')]='No\x20Company';}else{return null;}}return _0x479bc4[_0x0a9e('0x1a')](_[_0x0a9e('0x36')](_0x33161b[_0x0a9e('0x33')]))[_0x0a9e('0x17')](_0x1e8694);}});}function getCustomFields(_0x4b38d9,_0x5a594b){var _0x15e37d={};if(_0x4b38d9[_0x0a9e('0x1f')]>0x0){_['forEach'](_0x4b38d9,function(_0x183991){if(_0x183991[_0x0a9e('0x37')]===_0x0a9e('0x38')&&_0x183991['idField']){_0x15e37d[_0x183991[_0x0a9e('0x39')]]=_0x183991[_0x0a9e('0x3a')][_0x0a9e('0x3b')]();}else if(_0x183991[_0x0a9e('0x37')]===_0x0a9e('0x3c')&&_0x183991[_0x0a9e('0x3d')]&&_0x183991[_0x0a9e('0x39')]){_0x5a594b[_0x183991[_0x0a9e('0x3d')]]&&(_0x15e37d[_0x183991[_0x0a9e('0x39')]]=_0x5a594b[_0x183991[_0x0a9e('0x3d')]][_0x0a9e('0x3b')]());}else if(_0x183991[_0x0a9e('0x37')]===_0x0a9e('0x3e')&&_0x183991[_0x0a9e('0x3f')]&&_0x183991[_0x0a9e('0x3f')]['name']&&_0x183991['idField']){_0x5a594b[_0x183991[_0x0a9e('0x3f')][_0x0a9e('0x40')][_0x0a9e('0x41')]()]&&(_0x15e37d[_0x183991[_0x0a9e('0x39')]]=_0x5a594b[_0x183991[_0x0a9e('0x3f')][_0x0a9e('0x40')][_0x0a9e('0x41')]()][_0x0a9e('0x3b')]());}});}return _0x15e37d;}function getConnection(_0x432fcc){var _0x25c6e6=_0x432fcc[_0x0a9e('0x42')][_0x0a9e('0x43')](_0x432fcc['securityToken']);var _0x117c99=new jsforce[(_0x0a9e('0x44'))]({'oauth2':{'loginUrl':_0x432fcc[_0x0a9e('0x45')]||_0x0a9e('0x46'),'clientId':_0x432fcc[_0x0a9e('0x47')],'clientSecret':_0x432fcc[_0x0a9e('0x48')]}});return _0x117c99[_0x0a9e('0x49')](_0x432fcc[_0x0a9e('0x4a')],_0x25c6e6)['then'](function(){logger[_0x0a9e('0x22')]('Connection\x20established.');return _0x117c99;});}exports[_0x0a9e('0x4b')]=function(_0x476688,_0x8d6dd1,_0x562fb4,_0x14bec2,_0x7f6eb1,_0x4774f4){var _0x34aa5a,_0x45c845,_0x37be73,_0x45bf7f;_0x4774f4['serverUrl']=intUtil[_0x0a9e('0x4c')](_0x4774f4[_0x0a9e('0x4d')]);_0x4774f4[_0x0a9e('0x45')]=intUtil[_0x0a9e('0x4c')](_0x4774f4[_0x0a9e('0x45')]);if(_0x7f6eb1&&_0x7f6eb1[_0x0a9e('0x4e')]){logger[_0x0a9e('0x22')](_0x0a9e('0x4f'),_0x0a9e('0x50'));_0x8d6dd1['recordingURL']=util[_0x0a9e('0x31')](_0x0a9e('0x51'),_0x4774f4['serverUrl'],_0x8d6dd1['uniqueid'],md5(_0x8d6dd1['uniqueid']));}else{_0x8d6dd1[_0x0a9e('0x52')]='';}return getConnection(_0x4774f4)[_0x0a9e('0x1e')](function(_0x37edaa){_0x45bf7f=_0x37edaa;return getUser(_0x4774f4,_0x14bec2[_0x0a9e('0x53')],_0x45bf7f);})[_0x0a9e('0x1e')](function(_0x30decb){_0x34aa5a=_0x30decb;return getEndUser(_0x4774f4,_0x562fb4,_0x8d6dd1[_0x0a9e('0x54')],_0x8d6dd1[_0x0a9e('0x55')],_0x45bf7f);})['then'](function(_0x4b1b9f){_0x45c845=_0x4b1b9f;return getTicket(_0x4774f4,_0x34aa5a,_0x45c845,_0x562fb4,_0x8d6dd1,_0x562fb4['Fields'],_0x45bf7f,_0x0a9e('0x4b'));})[_0x0a9e('0x1e')](function(_0x14d602){_0x37be73=_0x14d602;logger['info'](_0x0a9e('0x56'),_0x37be73['id']);logger[_0x0a9e('0x22')]('[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.',_0x37be73['id'],_0x14bec2['name'],_0x4774f4[_0x0a9e('0x37')]);switch(_0x4774f4['type']){case _0x0a9e('0x57'):emit(util['format'](_0x0a9e('0x58'),_0x14bec2[_0x0a9e('0x40')]),_0x0a9e('0x59'),{'recordId':_0x37be73['id']});break;case'newTab':emit(util[_0x0a9e('0x31')](_0x0a9e('0x58'),_0x14bec2['name']),'trigger:browser:url',{'uri':util[_0x0a9e('0x31')](_0x0a9e('0x5a'),_0x45bf7f['instanceUrl'],_0x37be73['id'])});break;default:logger[_0x0a9e('0x5b')]('[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.');}})[_0x0a9e('0x5c')](function(_0x523cd2){logger[_0x0a9e('0x5b')]('[QUEUE]',JSON['stringify'](_0x523cd2));});};exports['outbound']=function(_0x2da03c,_0x47de4c,_0x2f7092,_0x65432,_0x3cfd00,_0x19b4df,_0x232830){var _0x272738,_0xd10662,_0x28d814,_0x4e67ab;_0x19b4df[_0x0a9e('0x4d')]=intUtil[_0x0a9e('0x4c')](_0x19b4df[_0x0a9e('0x4d')]);_0x19b4df[_0x0a9e('0x45')]=intUtil[_0x0a9e('0x4c')](_0x19b4df[_0x0a9e('0x45')]);if(_0x232830&&_0x232830['recordingFormat']&&_0x232830[_0x0a9e('0x5d')]!==_0x0a9e('0x5e')){logger['info'](_0x0a9e('0x5f'),'Recording\x20is\x20enabled!');_0x47de4c[_0x0a9e('0x52')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x19b4df['serverUrl'],_0x47de4c[_0x0a9e('0x60')],md5(_0x47de4c['uniqueid']));}return getConnection(_0x19b4df)[_0x0a9e('0x1e')](function(_0x1fc70e){_0x4e67ab=_0x1fc70e;return getUser(_0x19b4df,_0x65432[_0x0a9e('0x53')],_0x4e67ab);})[_0x0a9e('0x1e')](function(_0x1cca9f){_0x272738=_0x1cca9f;return getEndUser(_0x19b4df,_0x2f7092,_0x47de4c[_0x0a9e('0x61')],_0x47de4c['destcalleridnum'],_0x4e67ab);})[_0x0a9e('0x1e')](function(_0x5854cc){_0xd10662=_0x5854cc;return getTicket(_0x19b4df,_0x272738,_0xd10662,_0x2f7092,_0x47de4c,_0x2f7092[_0x0a9e('0x62')],_0x4e67ab,_0x0a9e('0x63'));})[_0x0a9e('0x1e')](function(_0x5adf8f){_0x28d814=_0x5adf8f;logger[_0x0a9e('0x22')](_0x0a9e('0x64'),_0x28d814['id']);logger[_0x0a9e('0x22')](_0x0a9e('0x65'),_0x28d814['id'],_0x65432['name'],_0x19b4df[_0x0a9e('0x37')]);switch(_0x19b4df[_0x0a9e('0x37')]){case'integrationTab':emit(util[_0x0a9e('0x31')](_0x0a9e('0x58'),_0x65432[_0x0a9e('0x40')]),_0x0a9e('0x59'),{'recordId':_0x28d814['id']});break;case _0x0a9e('0x66'):emit(util['format'](_0x0a9e('0x58'),_0x65432[_0x0a9e('0x40')]),_0x0a9e('0x67'),{'uri':util['format'](_0x0a9e('0x5a'),_0x4e67ab['instanceUrl'],_0x28d814['id'])});break;default:logger['error'](_0x0a9e('0x5f'),_0x0a9e('0x68'));}})[_0x0a9e('0x5c')](function(_0x19c995){logger[_0x0a9e('0x5b')](_0x0a9e('0x5f'),JSON[_0x0a9e('0x69')](_0x19c995));});};exports[_0x0a9e('0x6a')]=function(_0x2d7205,_0x1cc4f3,_0x2e89b7,_0x19012b,_0x2bbb86,_0x2b8192){var _0x320898,_0x412a72,_0x2a28c0,_0x4257c9;_0x2b8192['serverUrl']=intUtil[_0x0a9e('0x4c')](_0x2b8192[_0x0a9e('0x4d')]);_0x2b8192[_0x0a9e('0x45')]=intUtil['stripTrailingSlash'](_0x2b8192[_0x0a9e('0x45')]);if(_0x2bbb86&&_0x2bbb86[_0x0a9e('0x4e')]){logger['info'](_0x0a9e('0x6b'),_0x0a9e('0x50'));_0x1cc4f3[_0x0a9e('0x52')]=util[_0x0a9e('0x31')](_0x0a9e('0x51'),_0x2b8192['serverUrl'],_0x1cc4f3['uniqueid'],md5(_0x1cc4f3['uniqueid']));}else{_0x1cc4f3[_0x0a9e('0x52')]='';}return getConnection(_0x2b8192)[_0x0a9e('0x1e')](function(_0x1104ad){_0x4257c9=_0x1104ad;if(!_[_0x0a9e('0x18')](_0x19012b)){return getUser(_0x2b8192,_0x19012b[_0x0a9e('0x40')],_0x4257c9);}else{return getUser(_0x2b8192,null,_0x4257c9);}})[_0x0a9e('0x1e')](function(_0xeef20){_0x320898=_0xeef20;return getEndUser(_0x2b8192,_0x2e89b7,_0x1cc4f3[_0x0a9e('0x54')],_0x1cc4f3['calleridnum'],_0x4257c9);})[_0x0a9e('0x1e')](function(_0xcbc8b2){_0x412a72=_0xcbc8b2;return getTicket(_0x2b8192,_0x320898,_0x412a72,_0x2e89b7,_0x1cc4f3,_0x2e89b7[_0x0a9e('0x62')],_0x4257c9);})['then'](function(_0x2bdc44){_0x2a28c0=_0x2bdc44;logger['info'](_0x0a9e('0x6c'),_0x2a28c0['id']);logger[_0x0a9e('0x22')]('[ABANDONED]\x20Integration\x20account\x20type\x20%s.',_0x2b8192[_0x0a9e('0x37')]);})[_0x0a9e('0x5c')](function(_0x2cc7a7){logger[_0x0a9e('0x5b')]('[ABANDONED]',JSON[_0x0a9e('0x69')](_0x2cc7a7));});};