Built motion from commit (unavailable).|2.5.8
[motion2.git] / server / services / ami / trigger / integration / salesforce.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x7932=['format','Caller\x20-\x20%s','moduleCreate','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','No\x20Company','upperFirst','forEach','type','string','idField','content','toString','variable','variableName','customVariable','Variable','name','toLowerCase','password','concat','securityToken','Connection','remoteUri','https://login.salesforce.com','clientId','clientSecret','username','Connection\x20established.','queue','serverUrl','stripTrailingSlash','monitor_format','recordingURL','email','calleridname','calleridnum','[QUEUE]\x20Ticket\x20%s\x20created','[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','integrationTab','trigger:salesforce:display','user:%s','trigger:browser:url','%s/%s/e','error','catch','[QUEUE]','stringify','outbound','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','destcalleridname','destcalleridnum','[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','instanceUrl','unmanaged','lastevent','toUpperCase','Fields',']\x20Ticket\x20%s\x20created.',']\x20Integration\x20account\x20type\x20%s.','moment','bluebird','md5','jsforce','util','ioredis','../../../../config/environment','../../../../config/logger','salesforce','redis','defaults','localhost','socket.io-emitter','emit','ticketType','Task','utc','getString','Subjects','Descriptions','WhoId','assign','ContactId','sobject','create','validateEmail','execute','then','find','Email','info','resolve','Name','identity','display_name','user_id','moduleSearch','Contact','length','Lead','contact','lead','Case','Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.','Phone','Enduser\x20with\x20phone\x20%s\x20not\x20found.','<unknown>'];(function(_0x45b1ba,_0x5a6a21){var _0x145ddb=function(_0x650d42){while(--_0x650d42){_0x45b1ba['push'](_0x45b1ba['shift']());}};_0x145ddb(++_0x5a6a21);}(_0x7932,0x11e));var _0x2793=function(_0x3e889e,_0x346e8c){_0x3e889e=_0x3e889e-0x0;var _0x365965=_0x7932[_0x3e889e];return _0x365965;};'use strict';var _=require('lodash');var rp=require('request-promise');var moment=require(_0x2793('0x0'));var BPromise=require(_0x2793('0x1'));var md5=require(_0x2793('0x2'));var jsforce=require(_0x2793('0x3'));var util=require(_0x2793('0x4'));var Redis=require(_0x2793('0x5'));var intUtil=require('./util');var config=require(_0x2793('0x6'));var logger=require(_0x2793('0x7'))(_0x2793('0x8'));config[_0x2793('0x9')]=_[_0x2793('0xa')](config['redis'],{'host':_0x2793('0xb'),'port':0x18eb});var io=require(_0x2793('0xc'))(new Redis(config[_0x2793('0x9')]));function emit(_0x5c3e7b,_0x5b9084,_0x235764){io['to'](_0x5c3e7b)[_0x2793('0xd')](_0x5b9084,_0x235764);}function getTicket(_0x37cc5b,_0x45b04e,_0x539049,_0x1796d9,_0x512496,_0x3a44f4,_0x432bea,_0x56ad8a){var _0x2d07ee={};if(_0x1796d9[_0x2793('0xe')]===_0x2793('0xf')){_0x2d07ee=Object['assign']({},{'OwnerId':_0x45b04e['id'],'ActivityDate':moment[_0x2793('0x10')](),'IsReminderSet':![],'IsRecurrence':![],'Subject':intUtil[_0x2793('0x11')](_0x1796d9[_0x2793('0x12')],_0x512496,'\x20'),'Description':intUtil[_0x2793('0x11')](_0x1796d9[_0x2793('0x13')],_0x512496,'\x0a')},getCustomFields(_0x3a44f4,_0x512496));if(_0x539049){_0x2d07ee[_0x2793('0x14')]=_0x539049['id'];}}else if(_0x1796d9[_0x2793('0xe')]==='Case'){_0x2d07ee=Object[_0x2793('0x15')]({},{'OwnerId':_0x45b04e['id'],'Subject':intUtil[_0x2793('0x11')](_0x1796d9[_0x2793('0x12')],_0x512496,'\x20'),'Description':intUtil[_0x2793('0x11')](_0x1796d9[_0x2793('0x13')],_0x512496,'\x0a')},getCustomFields(_0x3a44f4,_0x512496));if(_0x539049){_0x2d07ee[_0x2793('0x16')]=_0x539049['id'];}}return _0x432bea[_0x2793('0x17')](_0x1796d9[_0x2793('0xe')])[_0x2793('0x18')](_0x2d07ee);}function getUser(_0x49001a,_0xf39d36,_0x1fe76d){if(!_['isNil'](_0xf39d36)&&intUtil[_0x2793('0x19')](_0xf39d36)){var _0x3538ac={'Email':_0xf39d36};var _0x2a2ae5={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0x1fe76d[_0x2793('0x17')]('User')['find'](_0x3538ac,_0x2a2ae5)[_0x2793('0x1a')]()[_0x2793('0x1b')](function(_0x3c961e){if(_0x3c961e['length']){var _0x1e0ea4=_[_0x2793('0x1c')](_0x3c961e,function(_0x3eb000){return _0x3eb000[_0x2793('0x1d')]===_0xf39d36;});if(_0x1e0ea4){logger[_0x2793('0x1e')]('Agent\x20%s\x20found.',_0xf39d36);return BPromise[_0x2793('0x1f')]({'id':_0x1e0ea4['Id'],'name':_0x1e0ea4[_0x2793('0x20')]});}}else{logger[_0x2793('0x1e')]('Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.',_0xf39d36);return _0x1fe76d[_0x2793('0x21')]()[_0x2793('0x1b')](function(_0x2ef3a2){return BPromise[_0x2793('0x1f')]({'id':_0x2ef3a2['user_id'],'name':_0x2ef3a2[_0x2793('0x22')]});});}});}else{logger[_0x2793('0x1e')]('Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.',_0xf39d36);return _0x1fe76d[_0x2793('0x21')]()['then'](function(_0x56074e){return BPromise[_0x2793('0x1f')]({'id':_0x56074e[_0x2793('0x23')],'name':_0x56074e[_0x2793('0x22')]});});}}function getEndUser(_0x1c5a77,_0x43a93b,_0x2c4123,_0x1760e2,_0x3d2de1){var _0x43b72f={'Phone':_0x1760e2};var _0x2b0b0e={'Id':!![],'Name':!![],'Phone':!![]};return BPromise['resolve']()[_0x2793('0x1b')](function(){if(_0x43a93b[_0x2793('0xe')]===_0x2793('0xf')){logger[_0x2793('0x1e')]('Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.',_0x1760e2,_0x43a93b[_0x2793('0x24')]);switch(_0x43a93b['moduleSearch']){case'contact_lead':return _0x3d2de1['sobject'](_0x2793('0x25'))[_0x2793('0x1c')](_0x43b72f,_0x2b0b0e)[_0x2793('0x1a')]()[_0x2793('0x1b')](function(_0x1d7371){if(_0x1d7371&&_0x1d7371[_0x2793('0x26')]){return _0x1d7371;}else{return _0x3d2de1['sobject'](_0x2793('0x27'))[_0x2793('0x1c')](_0x43b72f,_0x2b0b0e);}});case _0x2793('0x28'):return _0x3d2de1['sobject'](_0x2793('0x25'))[_0x2793('0x1c')](_0x43b72f,_0x2b0b0e)[_0x2793('0x1a')]();case _0x2793('0x29'):return _0x3d2de1[_0x2793('0x17')]('Lead')[_0x2793('0x1c')](_0x43b72f,_0x2b0b0e);default:return null;}}else if(_0x43a93b[_0x2793('0xe')]===_0x2793('0x2a')){logger['info'](_0x2793('0x2b'),_0x1760e2,_0x2793('0x28'));return _0x3d2de1[_0x2793('0x17')]('Contact')[_0x2793('0x1c')](_0x43b72f,_0x2b0b0e)[_0x2793('0x1a')]();}})[_0x2793('0x1b')](function(_0x15b7d1){if(_0x15b7d1&&_0x15b7d1[_0x2793('0x26')]){var _0xdc81de=_[_0x2793('0x1c')](_0x15b7d1,function(_0x5f1ad4){return _0x5f1ad4[_0x2793('0x2c')]===_0x1760e2;});if(_0xdc81de){return BPromise['resolve']({'id':_0xdc81de['Id'],'name':_0xdc81de[_0x2793('0x20')],'phone':_0xdc81de['Phone']});}}})[_0x2793('0x1b')](function(_0x5da12b){if(_0x5da12b){logger[_0x2793('0x1e')]('Enduser\x20with\x20phone\x20%s\x20found.',_0x1760e2);return BPromise[_0x2793('0x1f')](_0x5da12b);}else{logger['info'](_0x2793('0x2d'),_0x1760e2);var _0x58e090={'LastName':_0x2c4123!==_0x2793('0x2e')?_0x2c4123:util[_0x2793('0x2f')](_0x2793('0x30'),_0x1760e2),'Phone':_0x1760e2};if(_0x43a93b[_0x2793('0x31')]){if(_0x43a93b['moduleCreate']===_0x2793('0x28')){logger[_0x2793('0x1e')](_0x2793('0x32'),_0x1760e2,_0x43a93b['moduleCreate']);}else if(_0x43a93b[_0x2793('0x31')]===_0x2793('0x29')&&_0x43a93b[_0x2793('0xe')]===_0x2793('0xf')){logger['info'](_0x2793('0x32'),_0x1760e2,_0x43a93b[_0x2793('0x31')]);_0x58e090['Company']=_0x2793('0x33');}else{return null;}}return _0x3d2de1[_0x2793('0x17')](_[_0x2793('0x34')](_0x43a93b[_0x2793('0x31')]))[_0x2793('0x18')](_0x58e090);}});}function getCustomFields(_0x53a563,_0x13a800){var _0x187d11={};if(_0x53a563[_0x2793('0x26')]>0x0){_[_0x2793('0x35')](_0x53a563,function(_0x1d6d13){if(_0x1d6d13[_0x2793('0x36')]===_0x2793('0x37')&&_0x1d6d13['idField']){_0x187d11[_0x1d6d13[_0x2793('0x38')]]=_0x1d6d13[_0x2793('0x39')][_0x2793('0x3a')]();}else if(_0x1d6d13[_0x2793('0x36')]===_0x2793('0x3b')&&_0x1d6d13['variableName']&&_0x1d6d13['idField']){_0x13a800[_0x1d6d13['variableName']]&&(_0x187d11[_0x1d6d13[_0x2793('0x38')]]=_0x13a800[_0x1d6d13[_0x2793('0x3c')]]['toString']());}else if(_0x1d6d13[_0x2793('0x36')]===_0x2793('0x3d')&&_0x1d6d13[_0x2793('0x3e')]&&_0x1d6d13['Variable'][_0x2793('0x3f')]&&_0x1d6d13['idField']){_0x13a800[_0x1d6d13['Variable']['name']['toLowerCase']()]&&(_0x187d11[_0x1d6d13[_0x2793('0x38')]]=_0x13a800[_0x1d6d13[_0x2793('0x3e')][_0x2793('0x3f')][_0x2793('0x40')]()]['toString']());}});}return _0x187d11;}function getConnection(_0x41d839){var _0x5f5b39=_0x41d839[_0x2793('0x41')][_0x2793('0x42')](_0x41d839[_0x2793('0x43')]);var _0x2df6bc=new jsforce[(_0x2793('0x44'))]({'oauth2':{'loginUrl':_0x41d839[_0x2793('0x45')]||_0x2793('0x46'),'clientId':_0x41d839[_0x2793('0x47')],'clientSecret':_0x41d839[_0x2793('0x48')]}});return _0x2df6bc['login'](_0x41d839[_0x2793('0x49')],_0x5f5b39)[_0x2793('0x1b')](function(){logger[_0x2793('0x1e')](_0x2793('0x4a'));return _0x2df6bc;});}exports[_0x2793('0x4b')]=function(_0x5b7419,_0x323a7a,_0x414dab,_0x14c05d,_0x49c820,_0xc8bd6){var _0x523122,_0x13e352,_0x3af37e,_0xed8f06;_0xc8bd6[_0x2793('0x4c')]=intUtil[_0x2793('0x4d')](_0xc8bd6['serverUrl']);_0xc8bd6['remoteUri']=intUtil['stripTrailingSlash'](_0xc8bd6['remoteUri']);if(_0x49c820&&_0x49c820[_0x2793('0x4e')]){logger[_0x2793('0x1e')]('[QUEUE]','Recording\x20is\x20enabled!');_0x323a7a['recordingURL']=util[_0x2793('0x2f')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0xc8bd6[_0x2793('0x4c')],_0x323a7a['uniqueid'],md5(_0x323a7a['uniqueid']));}else{_0x323a7a[_0x2793('0x4f')]='';}return getConnection(_0xc8bd6)['then'](function(_0x3c6522){_0xed8f06=_0x3c6522;return getUser(_0xc8bd6,_0x14c05d[_0x2793('0x50')],_0xed8f06);})[_0x2793('0x1b')](function(_0x9bdd08){_0x523122=_0x9bdd08;return getEndUser(_0xc8bd6,_0x414dab,_0x323a7a[_0x2793('0x51')],_0x323a7a[_0x2793('0x52')],_0xed8f06);})[_0x2793('0x1b')](function(_0x338068){_0x13e352=_0x338068;return getTicket(_0xc8bd6,_0x523122,_0x13e352,_0x414dab,_0x323a7a,_0x414dab['Fields'],_0xed8f06,_0x2793('0x4b'));})[_0x2793('0x1b')](function(_0x26e416){_0x3af37e=_0x26e416;logger['info'](_0x2793('0x53'),_0x3af37e['id']);logger[_0x2793('0x1e')](_0x2793('0x54'),_0x3af37e['id'],_0x14c05d['name'],_0xc8bd6['type']);switch(_0xc8bd6[_0x2793('0x36')]){case _0x2793('0x55'):emit(util[_0x2793('0x2f')]('user:%s',_0x14c05d['name']),_0x2793('0x56'),{'recordId':_0x3af37e['id']});break;case'newTab':emit(util[_0x2793('0x2f')](_0x2793('0x57'),_0x14c05d['name']),_0x2793('0x58'),{'uri':util[_0x2793('0x2f')](_0x2793('0x59'),_0xed8f06['instanceUrl'],_0x3af37e['id'])});break;default:logger[_0x2793('0x5a')]('[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.');}})[_0x2793('0x5b')](function(_0x202594){logger['error'](_0x2793('0x5c'),JSON[_0x2793('0x5d')](_0x202594));});};exports[_0x2793('0x5e')]=function(_0x1445d1,_0x2b82d7,_0x296798,_0x4bd850,_0x530fc1,_0x275f8b,_0x278003){var _0x471f5c,_0x2d4f95,_0x19faab,_0x39486;_0x275f8b[_0x2793('0x4c')]=intUtil[_0x2793('0x4d')](_0x275f8b['serverUrl']);_0x275f8b[_0x2793('0x45')]=intUtil[_0x2793('0x4d')](_0x275f8b[_0x2793('0x45')]);if(_0x278003&&_0x278003['recordingFormat']&&_0x278003[_0x2793('0x5f')]!==_0x2793('0x60')){logger[_0x2793('0x1e')](_0x2793('0x61'),_0x2793('0x62'));_0x2b82d7[_0x2793('0x4f')]=util[_0x2793('0x2f')](_0x2793('0x63'),_0x275f8b['serverUrl'],_0x2b82d7[_0x2793('0x64')],md5(_0x2b82d7['uniqueid']));}return getConnection(_0x275f8b)[_0x2793('0x1b')](function(_0x59a970){_0x39486=_0x59a970;return getUser(_0x275f8b,_0x4bd850[_0x2793('0x50')],_0x39486);})[_0x2793('0x1b')](function(_0x266040){_0x471f5c=_0x266040;return getEndUser(_0x275f8b,_0x296798,_0x2b82d7[_0x2793('0x65')],_0x2b82d7[_0x2793('0x66')],_0x39486);})['then'](function(_0x37660d){_0x2d4f95=_0x37660d;return getTicket(_0x275f8b,_0x471f5c,_0x2d4f95,_0x296798,_0x2b82d7,_0x296798['Fields'],_0x39486,'outbound');})[_0x2793('0x1b')](function(_0x13aefd){_0x19faab=_0x13aefd;logger[_0x2793('0x1e')]('[OUTBOUND]\x20Ticket\x20%s\x20created.',_0x19faab['id']);logger[_0x2793('0x1e')](_0x2793('0x67'),_0x19faab['id'],_0x4bd850[_0x2793('0x3f')],_0x275f8b[_0x2793('0x36')]);switch(_0x275f8b['type']){case _0x2793('0x55'):emit(util[_0x2793('0x2f')](_0x2793('0x57'),_0x4bd850['name']),_0x2793('0x56'),{'recordId':_0x19faab['id']});break;case'newTab':emit(util[_0x2793('0x2f')](_0x2793('0x57'),_0x4bd850[_0x2793('0x3f')]),_0x2793('0x58'),{'uri':util[_0x2793('0x2f')]('%s/%s/e',_0x39486[_0x2793('0x68')],_0x19faab['id'])});break;default:logger[_0x2793('0x5a')](_0x2793('0x61'),'Salesforce\x20account\x20type\x20not\x20recognized');}})[_0x2793('0x5b')](function(_0xba0f0b){logger[_0x2793('0x5a')](_0x2793('0x61'),JSON['stringify'](_0xba0f0b));});};exports[_0x2793('0x69')]=function(_0x2e4e13,_0x140275,_0x2e2023,_0x59d938,_0x5a1dfa,_0xef6ae4){var _0x158ce7,_0x3bbfb0,_0x4fa54d,_0xb81631;_0xef6ae4['serverUrl']=intUtil['stripTrailingSlash'](_0xef6ae4[_0x2793('0x4c')]);_0xef6ae4[_0x2793('0x45')]=intUtil[_0x2793('0x4d')](_0xef6ae4[_0x2793('0x45')]);if(_0x5a1dfa&&_0x5a1dfa[_0x2793('0x4e')]){logger[_0x2793('0x1e')]('['+_0x140275[_0x2793('0x6a')][_0x2793('0x6b')]()+']',_0x2793('0x62'));_0x140275[_0x2793('0x4f')]=util[_0x2793('0x2f')](_0x2793('0x63'),_0xef6ae4['serverUrl'],_0x140275['uniqueid'],md5(_0x140275[_0x2793('0x64')]));}else{_0x140275[_0x2793('0x4f')]='';}return getConnection(_0xef6ae4)[_0x2793('0x1b')](function(_0x40f329){_0xb81631=_0x40f329;if(!_['isNil'](_0x59d938)){return getUser(_0xef6ae4,_0x59d938['name'],_0xb81631);}else{return getUser(_0xef6ae4,null,_0xb81631);}})['then'](function(_0x442c8f){_0x158ce7=_0x442c8f;return getEndUser(_0xef6ae4,_0x2e2023,_0x140275['calleridname'],_0x140275['calleridnum'],_0xb81631);})['then'](function(_0x1edf43){_0x3bbfb0=_0x1edf43;return getTicket(_0xef6ae4,_0x158ce7,_0x3bbfb0,_0x2e2023,_0x140275,_0x2e2023[_0x2793('0x6c')],_0xb81631);})[_0x2793('0x1b')](function(_0x3ec3ef){_0x4fa54d=_0x3ec3ef;logger[_0x2793('0x1e')]('['+_0x140275[_0x2793('0x6a')][_0x2793('0x6b')]()+_0x2793('0x6d'),_0x4fa54d['id']);logger[_0x2793('0x1e')]('['+_0x140275[_0x2793('0x6a')]['toUpperCase']()+_0x2793('0x6e'),_0xef6ae4[_0x2793('0x36')]);})['catch'](function(_0x56eb4a){logger[_0x2793('0x5a')]('['+_0x140275[_0x2793('0x6a')][_0x2793('0x6b')]()+']',JSON[_0x2793('0x5d')](_0x56eb4a));});};