Built motion from commit da617fac.|2.6.6
[motion2.git] / server / services / ami / trigger / integration / salesforce.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x94d7=['jsforce','ioredis','./util','../../../../config/environment','../../../../config/logger','salesforce','redis','localhost','socket.io-emitter','emit','getString','Descriptions','ticketType','Task','ActivityDate','utc','IsReminderSet','IsRecurrence','endUserType','lead','WhoId','WhatId','Case','ContactId','AccountId','leadId','info','Association\x20between\x20Case\x20and\x20Lead\x20skipped','sobject','create','isNil','validateEmail','find','execute','length','Email','Agent\x20%s\x20found.','resolve','Name','identity','user_id','Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.','then','Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.','moduleSearch','contact_lead','cloneDeep','additionalSearchContact','merge','$or','Contact','additionalSearchLead','account_contact_lead','additionalSearchAccount','Account','contact','Lead','account','first','attributes','type','toLowerCase','Enduser\x20(%s)\x20with\x20phone\x20%s\x20found','moduleCreate','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','LastName','<unknown>','format','Caller\x20-\x20%s','Company','No\x20Company','upperFirst','string','picklist','idField','variable','variableName','toString','customVariable','name','Variable','password','concat','securityToken','Connection','remoteUri','https://login.salesforce.com','clientId','clientSecret','login','Connection\x20established.','queue','serverUrl','stripTrailingSlash','monitor_format','[QUEUE]','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','calleridname','[QUEUE]\x20Ticket\x20%s\x20created','[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','integrationTab','user:%s','newTab','trigger:browser:url','%s/%s/e','instanceUrl','error','catch','recordingFormat','[OUTBOUND]','destcalleridname','outbound','[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','trigger:salesforce:display','Salesforce\x20account\x20type\x20not\x20recognized','unmanaged','lastevent','toUpperCase','Recording\x20is\x20enabled!','calleridnum','Fields',']\x20Integration\x20account\x20type\x20%s.','request-promise','bluebird','md5'];(function(_0x5cc65c,_0x3f042e){var _0x4030d0=function(_0x2817ab){while(--_0x2817ab){_0x5cc65c['push'](_0x5cc65c['shift']());}};_0x4030d0(++_0x3f042e);}(_0x94d7,0x17d));var _0x794d=function(_0x197637,_0x1456d5){_0x197637=_0x197637-0x0;var _0x1a244b=_0x94d7[_0x197637];return _0x1a244b;};'use strict';var _=require('lodash');var rp=require(_0x794d('0x0'));var moment=require('moment');var BPromise=require(_0x794d('0x1'));var md5=require(_0x794d('0x2'));var jsforce=require(_0x794d('0x3'));var util=require('util');var Redis=require(_0x794d('0x4'));var intUtil=require(_0x794d('0x5'));var config=require(_0x794d('0x6'));var logger=require(_0x794d('0x7'))(_0x794d('0x8'));config[_0x794d('0x9')]=_['defaults'](config[_0x794d('0x9')],{'host':_0x794d('0xa'),'port':0x18eb});var io=require(_0x794d('0xb'))(new Redis(config['redis']));function emit(_0x194cd5,_0x4cb73b,_0x28c285){io['to'](_0x194cd5)[_0x794d('0xc')](_0x4cb73b,_0x28c285);}function getTicket(_0x55fde3,_0x2258a1,_0x578fb9,_0x49bb49,_0x39f71f,_0x1f5e04,_0x1dbbc6,_0x5d9682){var _0x555420=Object['assign']({},{'OwnerId':_0x2258a1['id'],'Subject':intUtil['getString'](_0x49bb49['Subjects'],_0x39f71f,'\x20'),'Description':intUtil[_0x794d('0xd')](_0x49bb49[_0x794d('0xe')],_0x39f71f,'\x0a')},getCustomFields(_0x1f5e04,_0x39f71f));if(_0x578fb9){if(_0x49bb49[_0x794d('0xf')]===_0x794d('0x10')){_0x555420[_0x794d('0x11')]=moment[_0x794d('0x12')]();_0x555420[_0x794d('0x13')]=![];_0x555420[_0x794d('0x14')]=![];if(_0x578fb9['endUserType']==='contact'||_0x578fb9[_0x794d('0x15')]===_0x794d('0x16')){_0x555420[_0x794d('0x17')]=_0x578fb9['id'];}else if(_0x578fb9['endUserType']==='account'){_0x555420[_0x794d('0x18')]=_0x578fb9['id'];}}else if(_0x49bb49['ticketType']===_0x794d('0x19')){if(_0x578fb9[_0x794d('0x15')]==='contact'){_0x555420[_0x794d('0x1a')]=_0x578fb9['id'];}else if(_0x578fb9['endUserType']==='account'){_0x555420[_0x794d('0x1b')]=_0x578fb9['id'];}else if(_0x578fb9[_0x794d('0x15')]==='lead'&&_0x49bb49[_0x794d('0x1c')]){_0x555420[_0x49bb49[_0x794d('0x1c')]]=_0x578fb9['id'];}else{logger[_0x794d('0x1d')](_0x794d('0x1e'));}}}return _0x1dbbc6[_0x794d('0x1f')](_0x49bb49[_0x794d('0xf')])[_0x794d('0x20')](_0x555420);}function getUser(_0x339fa3,_0x3f1b9b,_0x7566f1){if(!_[_0x794d('0x21')](_0x3f1b9b)&&intUtil[_0x794d('0x22')](_0x3f1b9b)){var _0x50ef64={'Email':_0x3f1b9b};var _0x4dca91={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0x7566f1['sobject']('User')[_0x794d('0x23')](_0x50ef64,_0x4dca91)[_0x794d('0x24')]()['then'](function(_0x59a93a){if(_0x59a93a[_0x794d('0x25')]){var _0x5ece50=_[_0x794d('0x23')](_0x59a93a,function(_0x1c2e2f){return _0x1c2e2f[_0x794d('0x26')]===_0x3f1b9b;});if(_0x5ece50){logger[_0x794d('0x1d')](_0x794d('0x27'),_0x3f1b9b);return BPromise[_0x794d('0x28')]({'id':_0x5ece50['Id'],'name':_0x5ece50[_0x794d('0x29')]});}}else{logger[_0x794d('0x1d')]('Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.',_0x3f1b9b);return _0x7566f1[_0x794d('0x2a')]()['then'](function(_0x25e18b){return BPromise[_0x794d('0x28')]({'id':_0x25e18b[_0x794d('0x2b')],'name':_0x25e18b['display_name']});});}});}else{logger[_0x794d('0x1d')](_0x794d('0x2c'),_0x3f1b9b);return _0x7566f1[_0x794d('0x2a')]()[_0x794d('0x2d')](function(_0x243d59){return BPromise[_0x794d('0x28')]({'id':_0x243d59[_0x794d('0x2b')],'name':_0x243d59['display_name']});});}}function getEndUser(_0x18bfe2,_0x57af1c,_0x2c2b5a,_0x2e84ec,_0x575ef7){var _0x116930={'$or':{'Phone':_0x2e84ec}};var _0x4cd390={'Id':!![],'Name':!![],'Phone':!![]};return BPromise[_0x794d('0x28')]()[_0x794d('0x2d')](function(){logger[_0x794d('0x1d')](_0x794d('0x2e'),_0x2e84ec,_0x57af1c['moduleSearch']);switch(_0x57af1c[_0x794d('0x2f')]){case _0x794d('0x30'):var _0x59e64f=_[_0x794d('0x31')](_0x116930);if(_0x57af1c[_0x794d('0x32')]){var _0x4a54b4={};_0x4a54b4[_0x57af1c['additionalSearchContact']]=_0x2e84ec;_[_0x794d('0x33')](_0x59e64f[_0x794d('0x34')],_0x4a54b4);}return _0x575ef7[_0x794d('0x1f')](_0x794d('0x35'))[_0x794d('0x23')](_0x59e64f,_0x4cd390)[_0x794d('0x24')]()[_0x794d('0x2d')](function(_0x32035d){if(_0x32035d&&_0x32035d['length']){return _0x32035d;}else{var _0x46818e=_[_0x794d('0x31')](_0x116930);if(_0x57af1c[_0x794d('0x36')]){var _0x58e66b={};_0x58e66b[_0x57af1c['additionalSearchLead']]=_0x2e84ec;_[_0x794d('0x33')](_0x46818e[_0x794d('0x34')],_0x58e66b);}return _0x575ef7[_0x794d('0x1f')]('Lead')[_0x794d('0x23')](_0x46818e,_0x4cd390);}});case _0x794d('0x37'):var _0x487b70=_[_0x794d('0x31')](_0x116930);if(_0x57af1c[_0x794d('0x38')]){var _0x4a54b4={};_0x4a54b4[_0x57af1c[_0x794d('0x38')]]=_0x2e84ec;_['merge'](_0x487b70[_0x794d('0x34')],_0x4a54b4);}return _0x575ef7[_0x794d('0x1f')](_0x794d('0x39'))[_0x794d('0x23')](_0x487b70,_0x4cd390)[_0x794d('0x24')]()[_0x794d('0x2d')](function(_0xb4bff5){if(_0xb4bff5&&_0xb4bff5[_0x794d('0x25')]){return _0xb4bff5;}else{var _0x585267=_[_0x794d('0x31')](_0x116930);if(_0x57af1c[_0x794d('0x32')]){var _0x4ba803={};_0x4ba803[_0x57af1c[_0x794d('0x32')]]=_0x2e84ec;_[_0x794d('0x33')](_0x585267[_0x794d('0x34')],_0x4ba803);}return _0x575ef7[_0x794d('0x1f')](_0x794d('0x35'))['find'](_0x585267,_0x4cd390)['then'](function(_0x36adfa){if(_0x36adfa&&_0x36adfa['length']){return _0x36adfa;}else{var _0x782ef=_['cloneDeep'](_0x116930);if(_0x57af1c[_0x794d('0x36')]){var _0x4e2ca4={};_0x4e2ca4[_0x57af1c[_0x794d('0x36')]]=_0x2e84ec;_[_0x794d('0x33')](_0x782ef[_0x794d('0x34')],_0x4e2ca4);}return _0x575ef7[_0x794d('0x1f')]('Lead')[_0x794d('0x23')](_0x782ef,_0x4cd390);}});}});case _0x794d('0x3a'):var _0x59e64f=_[_0x794d('0x31')](_0x116930);if(_0x57af1c['additionalSearchContact']){var _0x4a54b4={};_0x4a54b4[_0x57af1c['additionalSearchContact']]=_0x2e84ec;_[_0x794d('0x33')](_0x59e64f[_0x794d('0x34')],_0x4a54b4);}return _0x575ef7['sobject'](_0x794d('0x35'))['find'](_0x59e64f,_0x4cd390)['execute']();case _0x794d('0x16'):var _0x375e7b=_[_0x794d('0x31')](_0x116930);if(_0x57af1c[_0x794d('0x36')]){var _0x4a54b4={};_0x4a54b4[_0x57af1c['additionalSearchLead']]=_0x2e84ec;_['merge'](_0x375e7b['$or'],_0x4a54b4);}return _0x575ef7[_0x794d('0x1f')](_0x794d('0x3b'))[_0x794d('0x23')](_0x375e7b,_0x4cd390);case _0x794d('0x3c'):var _0x487b70=_[_0x794d('0x31')](_0x116930);if(_0x57af1c['additionalSearchAccount']){var _0x4a54b4={};_0x4a54b4[_0x57af1c[_0x794d('0x38')]]=_0x2e84ec;_[_0x794d('0x33')](_0x487b70['$or'],_0x4a54b4);}return _0x575ef7[_0x794d('0x1f')]('Account')[_0x794d('0x23')](_0x487b70,_0x4cd390);default:return null;}})[_0x794d('0x2d')](function(_0x36b98e){if(_0x36b98e&&_0x36b98e[_0x794d('0x25')]){var _0x3941c1=_[_0x794d('0x3d')](_0x36b98e);if(_0x3941c1){return BPromise[_0x794d('0x28')]({'id':_0x3941c1['Id'],'name':_0x3941c1[_0x794d('0x29')],'phone':_0x3941c1['Phone'],'endUserType':_0x3941c1[_0x794d('0x3e')][_0x794d('0x3f')][_0x794d('0x40')]()});}}})[_0x794d('0x2d')](function(_0x357a60){if(_0x357a60){logger[_0x794d('0x1d')](_0x794d('0x41'),_0x357a60[_0x794d('0x15')],_0x2e84ec);return BPromise[_0x794d('0x28')](_0x357a60);}else{logger[_0x794d('0x1d')]('Enduser\x20with\x20phone\x20%s\x20not\x20found',_0x2e84ec);var _0x282ffa={'Phone':_0x2e84ec};if(_0x57af1c[_0x794d('0x42')]){if(_0x57af1c[_0x794d('0x42')]===_0x794d('0x3a')){logger['info'](_0x794d('0x43'),_0x2e84ec,_0x57af1c[_0x794d('0x42')]);_0x282ffa[_0x794d('0x44')]=_0x2c2b5a!==_0x794d('0x45')?_0x2c2b5a:util[_0x794d('0x46')](_0x794d('0x47'),_0x2e84ec);}else if(_0x57af1c[_0x794d('0x42')]==='lead'){logger[_0x794d('0x1d')](_0x794d('0x43'),_0x2e84ec,_0x57af1c[_0x794d('0x42')]);_0x282ffa['LastName']=_0x2c2b5a!=='<unknown>'?_0x2c2b5a:util[_0x794d('0x46')](_0x794d('0x47'),_0x2e84ec);_0x282ffa[_0x794d('0x48')]=_0x794d('0x49');}else if(_0x57af1c[_0x794d('0x42')]===_0x794d('0x3c')){logger['info'](_0x794d('0x43'),_0x2e84ec,_0x57af1c[_0x794d('0x42')]);_0x282ffa[_0x794d('0x29')]=_0x2c2b5a!==_0x794d('0x45')?_0x2c2b5a:util['format'](_0x794d('0x47'),_0x2e84ec);}else{return null;}}return _0x575ef7['sobject'](_[_0x794d('0x4a')](_0x57af1c['moduleCreate']))[_0x794d('0x20')](_0x282ffa)[_0x794d('0x2d')](function(_0x4a7a0d){return BPromise['resolve']({'id':_0x4a7a0d['id'],'endUserType':_0x57af1c[_0x794d('0x42')]});});}});}function getCustomFields(_0x358627,_0xb05fbd){var _0x27eb09={};if(_0x358627['length']>0x0){_['forEach'](_0x358627,function(_0x24a067){if(_['includes']([_0x794d('0x4b'),_0x794d('0x4c')],_0x24a067[_0x794d('0x3f')])&&_0x24a067[_0x794d('0x4d')]){_0x27eb09[_0x24a067['idField']]=_0x24a067['content']['toString']();}else if(_0x24a067[_0x794d('0x3f')]===_0x794d('0x4e')&&_0x24a067[_0x794d('0x4f')]&&_0x24a067[_0x794d('0x4d')]){_0xb05fbd[_0x24a067['variableName']]&&(_0x27eb09[_0x24a067[_0x794d('0x4d')]]=_0xb05fbd[_0x24a067[_0x794d('0x4f')]][_0x794d('0x50')]());}else if(_0x24a067[_0x794d('0x3f')]===_0x794d('0x51')&&_0x24a067['Variable']&&_0x24a067['Variable'][_0x794d('0x52')]&&_0x24a067[_0x794d('0x4d')]){_0xb05fbd[_0x24a067['Variable']['name'][_0x794d('0x40')]()]&&(_0x27eb09[_0x24a067[_0x794d('0x4d')]]=_0xb05fbd[_0x24a067[_0x794d('0x53')]['name'][_0x794d('0x40')]()]['toString']());}});}return _0x27eb09;}function getConnection(_0x4b7fd2){var _0x29aa7e=_0x4b7fd2[_0x794d('0x54')][_0x794d('0x55')](_0x4b7fd2[_0x794d('0x56')]);var _0x5d2f44=new jsforce[(_0x794d('0x57'))]({'oauth2':{'loginUrl':_0x4b7fd2[_0x794d('0x58')]||_0x794d('0x59'),'clientId':_0x4b7fd2[_0x794d('0x5a')],'clientSecret':_0x4b7fd2[_0x794d('0x5b')]}});return _0x5d2f44[_0x794d('0x5c')](_0x4b7fd2['username'],_0x29aa7e)['then'](function(){logger[_0x794d('0x1d')](_0x794d('0x5d'));return _0x5d2f44;});}exports[_0x794d('0x5e')]=function(_0x37e008,_0x580cc9,_0x1d4358,_0x451dcd,_0x59de97,_0x1d1d40){var _0x518986,_0x2d4471,_0x30ebc8,_0x483c1a;_0x1d1d40[_0x794d('0x5f')]=intUtil[_0x794d('0x60')](_0x1d1d40[_0x794d('0x5f')]);_0x1d1d40[_0x794d('0x58')]=intUtil['stripTrailingSlash'](_0x1d1d40['remoteUri']);if(_0x59de97&&_0x59de97[_0x794d('0x61')]){logger[_0x794d('0x1d')](_0x794d('0x62'),'Recording\x20is\x20enabled!');_0x580cc9[_0x794d('0x63')]=util[_0x794d('0x46')](_0x794d('0x64'),_0x1d1d40[_0x794d('0x5f')],_0x580cc9[_0x794d('0x65')],md5(_0x580cc9['uniqueid']));}else{_0x580cc9[_0x794d('0x63')]='';}return getConnection(_0x1d1d40)['then'](function(_0x2ea95e){_0x483c1a=_0x2ea95e;return getUser(_0x1d1d40,_0x451dcd[_0x794d('0x66')],_0x483c1a);})[_0x794d('0x2d')](function(_0x2ca531){_0x518986=_0x2ca531;return getEndUser(_0x1d1d40,_0x1d4358,_0x580cc9[_0x794d('0x67')],_0x580cc9['calleridnum'],_0x483c1a);})[_0x794d('0x2d')](function(_0x4f8d9d){_0x2d4471=_0x4f8d9d;return getTicket(_0x1d1d40,_0x518986,_0x2d4471,_0x1d4358,_0x580cc9,_0x1d4358['Fields'],_0x483c1a,'queue');})[_0x794d('0x2d')](function(_0x25eea5){_0x30ebc8=_0x25eea5;logger[_0x794d('0x1d')](_0x794d('0x68'),_0x30ebc8['id']);logger[_0x794d('0x1d')](_0x794d('0x69'),_0x30ebc8['id'],_0x451dcd[_0x794d('0x52')],_0x1d1d40['type']);switch(_0x1d1d40[_0x794d('0x3f')]){case _0x794d('0x6a'):emit(util[_0x794d('0x46')](_0x794d('0x6b'),_0x451dcd['name']),'trigger:salesforce:display',{'recordId':_0x30ebc8['id']});break;case _0x794d('0x6c'):emit(util[_0x794d('0x46')](_0x794d('0x6b'),_0x451dcd[_0x794d('0x52')]),_0x794d('0x6d'),{'uri':util[_0x794d('0x46')](_0x794d('0x6e'),_0x483c1a[_0x794d('0x6f')],_0x30ebc8['id'])});break;default:logger[_0x794d('0x70')]('[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.');}})[_0x794d('0x71')](function(_0x440e7b){logger['error'](_0x794d('0x62'),_0x440e7b);});};exports['outbound']=function(_0x46c469,_0x5c1712,_0x24f64f,_0x4a07bc,_0x1070e2,_0x37ac1b,_0x359329){var _0x346f20,_0x32d2a0,_0x1c2c23,_0x40f033;_0x37ac1b['serverUrl']=intUtil[_0x794d('0x60')](_0x37ac1b[_0x794d('0x5f')]);_0x37ac1b[_0x794d('0x58')]=intUtil['stripTrailingSlash'](_0x37ac1b['remoteUri']);if(_0x359329&&_0x359329['recordingFormat']&&_0x359329[_0x794d('0x72')]!=='none'){logger[_0x794d('0x1d')](_0x794d('0x73'),'Recording\x20is\x20enabled!');_0x5c1712[_0x794d('0x63')]=util[_0x794d('0x46')](_0x794d('0x64'),_0x37ac1b[_0x794d('0x5f')],_0x5c1712['uniqueid'],md5(_0x5c1712['uniqueid']));}return getConnection(_0x37ac1b)[_0x794d('0x2d')](function(_0x2f364a){_0x40f033=_0x2f364a;return getUser(_0x37ac1b,_0x4a07bc[_0x794d('0x66')],_0x40f033);})['then'](function(_0x81de6b){_0x346f20=_0x81de6b;return getEndUser(_0x37ac1b,_0x24f64f,_0x5c1712[_0x794d('0x74')],_0x5c1712['destcalleridnum'],_0x40f033);})[_0x794d('0x2d')](function(_0x5f4662){_0x32d2a0=_0x5f4662;return getTicket(_0x37ac1b,_0x346f20,_0x32d2a0,_0x24f64f,_0x5c1712,_0x24f64f['Fields'],_0x40f033,_0x794d('0x75'));})[_0x794d('0x2d')](function(_0x143b05){_0x1c2c23=_0x143b05;logger[_0x794d('0x1d')]('[OUTBOUND]\x20Ticket\x20%s\x20created.',_0x1c2c23['id']);logger[_0x794d('0x1d')](_0x794d('0x76'),_0x1c2c23['id'],_0x4a07bc[_0x794d('0x52')],_0x37ac1b['type']);switch(_0x37ac1b[_0x794d('0x3f')]){case _0x794d('0x6a'):emit(util[_0x794d('0x46')](_0x794d('0x6b'),_0x4a07bc[_0x794d('0x52')]),_0x794d('0x77'),{'recordId':_0x1c2c23['id']});break;case _0x794d('0x6c'):emit(util[_0x794d('0x46')]('user:%s',_0x4a07bc[_0x794d('0x52')]),_0x794d('0x6d'),{'uri':util[_0x794d('0x46')]('%s/%s/e',_0x40f033[_0x794d('0x6f')],_0x1c2c23['id'])});break;default:logger[_0x794d('0x70')]('[OUTBOUND]',_0x794d('0x78'));}})[_0x794d('0x71')](function(_0x8f5588){logger[_0x794d('0x70')](_0x794d('0x73'),_0x8f5588);});};exports[_0x794d('0x79')]=function(_0x29b57b,_0xe2cb74,_0xade697,_0x3d907f,_0x1ed4ac,_0x5511e2){var _0x4ddc28,_0x2b44eb,_0x14dc2a,_0x5c85b7;_0x5511e2[_0x794d('0x5f')]=intUtil[_0x794d('0x60')](_0x5511e2[_0x794d('0x5f')]);_0x5511e2[_0x794d('0x58')]=intUtil[_0x794d('0x60')](_0x5511e2[_0x794d('0x58')]);if(_0x1ed4ac&&_0x1ed4ac['monitor_format']){logger[_0x794d('0x1d')]('['+_0xe2cb74[_0x794d('0x7a')][_0x794d('0x7b')]()+']',_0x794d('0x7c'));_0xe2cb74['recordingURL']=util[_0x794d('0x46')](_0x794d('0x64'),_0x5511e2[_0x794d('0x5f')],_0xe2cb74[_0x794d('0x65')],md5(_0xe2cb74[_0x794d('0x65')]));}else{_0xe2cb74[_0x794d('0x63')]='';}return getConnection(_0x5511e2)['then'](function(_0x5b8bb4){_0x5c85b7=_0x5b8bb4;if(!_[_0x794d('0x21')](_0x3d907f)){return getUser(_0x5511e2,_0x3d907f['name'],_0x5c85b7);}else{return getUser(_0x5511e2,null,_0x5c85b7);}})[_0x794d('0x2d')](function(_0x5c17bc){_0x4ddc28=_0x5c17bc;return getEndUser(_0x5511e2,_0xade697,_0xe2cb74[_0x794d('0x67')],_0xe2cb74[_0x794d('0x7d')],_0x5c85b7);})[_0x794d('0x2d')](function(_0x1c9d2d){_0x2b44eb=_0x1c9d2d;return getTicket(_0x5511e2,_0x4ddc28,_0x2b44eb,_0xade697,_0xe2cb74,_0xade697[_0x794d('0x7e')],_0x5c85b7);})[_0x794d('0x2d')](function(_0xc089fb){_0x14dc2a=_0xc089fb;logger[_0x794d('0x1d')]('['+_0xe2cb74[_0x794d('0x7a')][_0x794d('0x7b')]()+']\x20Ticket\x20%s\x20created.',_0x14dc2a['id']);logger['info']('['+_0xe2cb74[_0x794d('0x7a')][_0x794d('0x7b')]()+_0x794d('0x7f'),_0x5511e2[_0x794d('0x3f')]);})[_0x794d('0x71')](function(_0x59c0eb){logger['error']('['+_0xe2cb74[_0x794d('0x7a')]['toUpperCase']()+']',_0x59c0eb);});};