Built motion from commit (unavailable).|2.5.22
[motion2.git] / server / services / ami / trigger / integration / salesforce.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x7c5f=['request-promise','moment','bluebird','md5','util','ioredis','./util','../../../../config/environment','salesforce','defaults','redis','localhost','socket.io-emitter','Task','assign','utc','getString','WhoId','ticketType','Case','Subjects','ContactId','sobject','create','isNil','validateEmail','find','execute','length','Email','info','Agent\x20%s\x20found.','resolve','Name','identity','then','user_id','display_name','Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.','moduleSearch','contact_lead','Contact','Lead','lead','contact','Phone','Enduser\x20with\x20phone\x20%s\x20found.','<unknown>','format','Caller\x20-\x20%s','moduleCreate','Company','No\x20Company','forEach','type','string','idField','content','toString','variable','variableName','customVariable','Variable','name','toLowerCase','password','concat','securityToken','remoteUri','https://login.salesforce.com','clientId','clientSecret','serverUrl','stripTrailingSlash','[QUEUE]','recordingURL','email','calleridname','Fields','queue','user:%s','newTab','trigger:browser:url','%s/%s/e','error','stringify','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','destcalleridnum','[OUTBOUND]\x20Ticket\x20%s\x20created.','[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','integrationTab','trigger:salesforce:display','instanceUrl','catch','unmanaged','monitor_format','lastevent','toUpperCase','calleridnum',']\x20Ticket\x20%s\x20created.',']\x20Integration\x20account\x20type\x20%s.'];(function(_0x24061a,_0x1c9f4d){var _0x82054e=function(_0x2ec346){while(--_0x2ec346){_0x24061a['push'](_0x24061a['shift']());}};_0x82054e(++_0x1c9f4d);}(_0x7c5f,0x6a));var _0xf7c5=function(_0x372b49,_0x108788){_0x372b49=_0x372b49-0x0;var _0x4f1d48=_0x7c5f[_0x372b49];return _0x4f1d48;};'use strict';var _=require('lodash');var rp=require(_0xf7c5('0x0'));var moment=require(_0xf7c5('0x1'));var BPromise=require(_0xf7c5('0x2'));var md5=require(_0xf7c5('0x3'));var jsforce=require('jsforce');var util=require(_0xf7c5('0x4'));var Redis=require(_0xf7c5('0x5'));var intUtil=require(_0xf7c5('0x6'));var config=require(_0xf7c5('0x7'));var logger=require('../../../../config/logger')(_0xf7c5('0x8'));config['redis']=_[_0xf7c5('0x9')](config[_0xf7c5('0xa')],{'host':_0xf7c5('0xb'),'port':0x18eb});var io=require(_0xf7c5('0xc'))(new Redis(config[_0xf7c5('0xa')]));function emit(_0x390be0,_0xf9625f,_0x14e746){io['to'](_0x390be0)['emit'](_0xf9625f,_0x14e746);}function getTicket(_0x55cce2,_0x3f7ba9,_0x1d1f4d,_0x2aa29a,_0xba9263,_0x364104,_0x1770cb,_0x3c879b){var _0x4235d0={};if(_0x2aa29a['ticketType']===_0xf7c5('0xd')){_0x4235d0=Object[_0xf7c5('0xe')]({},{'OwnerId':_0x3f7ba9['id'],'ActivityDate':moment[_0xf7c5('0xf')](),'IsReminderSet':![],'IsRecurrence':![],'Subject':intUtil[_0xf7c5('0x10')](_0x2aa29a['Subjects'],_0xba9263,'\x20'),'Description':intUtil['getString'](_0x2aa29a['Descriptions'],_0xba9263,'\x0a')},getCustomFields(_0x364104,_0xba9263));if(_0x1d1f4d){_0x4235d0[_0xf7c5('0x11')]=_0x1d1f4d['id'];}}else if(_0x2aa29a[_0xf7c5('0x12')]===_0xf7c5('0x13')){_0x4235d0=Object['assign']({},{'OwnerId':_0x3f7ba9['id'],'Subject':intUtil[_0xf7c5('0x10')](_0x2aa29a[_0xf7c5('0x14')],_0xba9263,'\x20'),'Description':intUtil[_0xf7c5('0x10')](_0x2aa29a['Descriptions'],_0xba9263,'\x0a')},getCustomFields(_0x364104,_0xba9263));if(_0x1d1f4d){_0x4235d0[_0xf7c5('0x15')]=_0x1d1f4d['id'];}}return _0x1770cb[_0xf7c5('0x16')](_0x2aa29a[_0xf7c5('0x12')])[_0xf7c5('0x17')](_0x4235d0);}function getUser(_0x56c40d,_0x197a28,_0x38f3c3){if(!_[_0xf7c5('0x18')](_0x197a28)&&intUtil[_0xf7c5('0x19')](_0x197a28)){var _0x4a9d9a={'Email':_0x197a28};var _0x3ece8d={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0x38f3c3[_0xf7c5('0x16')]('User')[_0xf7c5('0x1a')](_0x4a9d9a,_0x3ece8d)[_0xf7c5('0x1b')]()['then'](function(_0x26e87a){if(_0x26e87a[_0xf7c5('0x1c')]){var _0x4b0b4a=_[_0xf7c5('0x1a')](_0x26e87a,function(_0x259d60){return _0x259d60[_0xf7c5('0x1d')]===_0x197a28;});if(_0x4b0b4a){logger[_0xf7c5('0x1e')](_0xf7c5('0x1f'),_0x197a28);return BPromise[_0xf7c5('0x20')]({'id':_0x4b0b4a['Id'],'name':_0x4b0b4a[_0xf7c5('0x21')]});}}else{logger['info']('Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.',_0x197a28);return _0x38f3c3[_0xf7c5('0x22')]()[_0xf7c5('0x23')](function(_0x2df090){return BPromise['resolve']({'id':_0x2df090[_0xf7c5('0x24')],'name':_0x2df090['display_name']});});}});}else{logger[_0xf7c5('0x1e')]('Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.',_0x197a28);return _0x38f3c3[_0xf7c5('0x22')]()[_0xf7c5('0x23')](function(_0x37692a){return BPromise[_0xf7c5('0x20')]({'id':_0x37692a[_0xf7c5('0x24')],'name':_0x37692a[_0xf7c5('0x25')]});});}}function getEndUser(_0xae3fd7,_0x12bf00,_0x1e0540,_0x8622c4,_0x174f9c){var _0x40209c={'Phone':_0x8622c4};var _0x37f5b1={'Id':!![],'Name':!![],'Phone':!![]};return BPromise[_0xf7c5('0x20')]()[_0xf7c5('0x23')](function(){if(_0x12bf00['ticketType']===_0xf7c5('0xd')){logger[_0xf7c5('0x1e')](_0xf7c5('0x26'),_0x8622c4,_0x12bf00[_0xf7c5('0x27')]);switch(_0x12bf00['moduleSearch']){case _0xf7c5('0x28'):return _0x174f9c[_0xf7c5('0x16')](_0xf7c5('0x29'))[_0xf7c5('0x1a')](_0x40209c,_0x37f5b1)[_0xf7c5('0x1b')]()['then'](function(_0x2e2eab){if(_0x2e2eab&&_0x2e2eab[_0xf7c5('0x1c')]){return _0x2e2eab;}else{return _0x174f9c[_0xf7c5('0x16')](_0xf7c5('0x2a'))['find'](_0x40209c,_0x37f5b1);}});case'contact':return _0x174f9c['sobject'](_0xf7c5('0x29'))[_0xf7c5('0x1a')](_0x40209c,_0x37f5b1)['execute']();case _0xf7c5('0x2b'):return _0x174f9c['sobject'](_0xf7c5('0x2a'))[_0xf7c5('0x1a')](_0x40209c,_0x37f5b1);default:return null;}}else if(_0x12bf00[_0xf7c5('0x12')]===_0xf7c5('0x13')){logger[_0xf7c5('0x1e')](_0xf7c5('0x26'),_0x8622c4,_0xf7c5('0x2c'));return _0x174f9c[_0xf7c5('0x16')](_0xf7c5('0x29'))[_0xf7c5('0x1a')](_0x40209c,_0x37f5b1)[_0xf7c5('0x1b')]();}})[_0xf7c5('0x23')](function(_0x36a294){if(_0x36a294&&_0x36a294[_0xf7c5('0x1c')]){var _0x3a1bb2=_[_0xf7c5('0x1a')](_0x36a294,function(_0x10026d){return _0x10026d[_0xf7c5('0x2d')]===_0x8622c4;});if(_0x3a1bb2){return BPromise[_0xf7c5('0x20')]({'id':_0x3a1bb2['Id'],'name':_0x3a1bb2['Name'],'phone':_0x3a1bb2[_0xf7c5('0x2d')]});}}})[_0xf7c5('0x23')](function(_0x4c9cc3){if(_0x4c9cc3){logger['info'](_0xf7c5('0x2e'),_0x8622c4);return BPromise[_0xf7c5('0x20')](_0x4c9cc3);}else{logger['info']('Enduser\x20with\x20phone\x20%s\x20not\x20found.',_0x8622c4);var _0x4cfc0b={'LastName':_0x1e0540!==_0xf7c5('0x2f')?_0x1e0540:util[_0xf7c5('0x30')](_0xf7c5('0x31'),_0x8622c4),'Phone':_0x8622c4};if(_0x12bf00[_0xf7c5('0x32')]){if(_0x12bf00[_0xf7c5('0x32')]===_0xf7c5('0x2c')){logger[_0xf7c5('0x1e')]('Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.',_0x8622c4,_0x12bf00['moduleCreate']);}else if(_0x12bf00[_0xf7c5('0x32')]===_0xf7c5('0x2b')&&_0x12bf00['ticketType']==='Task'){logger[_0xf7c5('0x1e')]('Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.',_0x8622c4,_0x12bf00[_0xf7c5('0x32')]);_0x4cfc0b[_0xf7c5('0x33')]=_0xf7c5('0x34');}else{return null;}}return _0x174f9c[_0xf7c5('0x16')](_['upperFirst'](_0x12bf00['moduleCreate']))['create'](_0x4cfc0b);}});}function getCustomFields(_0x4104bf,_0x18d0f3){var _0x544917={};if(_0x4104bf[_0xf7c5('0x1c')]>0x0){_[_0xf7c5('0x35')](_0x4104bf,function(_0x5b96be){if(_0x5b96be[_0xf7c5('0x36')]===_0xf7c5('0x37')&&_0x5b96be[_0xf7c5('0x38')]){_0x544917[_0x5b96be[_0xf7c5('0x38')]]=_0x5b96be[_0xf7c5('0x39')][_0xf7c5('0x3a')]();}else if(_0x5b96be[_0xf7c5('0x36')]===_0xf7c5('0x3b')&&_0x5b96be[_0xf7c5('0x3c')]&&_0x5b96be[_0xf7c5('0x38')]){_0x18d0f3[_0x5b96be[_0xf7c5('0x3c')]]&&(_0x544917[_0x5b96be[_0xf7c5('0x38')]]=_0x18d0f3[_0x5b96be['variableName']][_0xf7c5('0x3a')]());}else if(_0x5b96be[_0xf7c5('0x36')]===_0xf7c5('0x3d')&&_0x5b96be[_0xf7c5('0x3e')]&&_0x5b96be[_0xf7c5('0x3e')][_0xf7c5('0x3f')]&&_0x5b96be[_0xf7c5('0x38')]){_0x18d0f3[_0x5b96be[_0xf7c5('0x3e')]['name']['toLowerCase']()]&&(_0x544917[_0x5b96be[_0xf7c5('0x38')]]=_0x18d0f3[_0x5b96be[_0xf7c5('0x3e')][_0xf7c5('0x3f')][_0xf7c5('0x40')]()][_0xf7c5('0x3a')]());}});}return _0x544917;}function getConnection(_0x4f711d){var _0x1b1357=_0x4f711d[_0xf7c5('0x41')][_0xf7c5('0x42')](_0x4f711d[_0xf7c5('0x43')]);var _0x2ec5f9=new jsforce['Connection']({'oauth2':{'loginUrl':_0x4f711d[_0xf7c5('0x44')]||_0xf7c5('0x45'),'clientId':_0x4f711d[_0xf7c5('0x46')],'clientSecret':_0x4f711d[_0xf7c5('0x47')]}});return _0x2ec5f9['login'](_0x4f711d['username'],_0x1b1357)[_0xf7c5('0x23')](function(){logger[_0xf7c5('0x1e')]('Connection\x20established.');return _0x2ec5f9;});}exports['queue']=function(_0x33c2e8,_0x2082c6,_0x1c54a1,_0x6991b8,_0x4c87db,_0x39716c){var _0x1688c5,_0x5c823f,_0x47194b,_0x256f8f;_0x39716c[_0xf7c5('0x48')]=intUtil[_0xf7c5('0x49')](_0x39716c[_0xf7c5('0x48')]);_0x39716c[_0xf7c5('0x44')]=intUtil[_0xf7c5('0x49')](_0x39716c['remoteUri']);if(_0x4c87db&&_0x4c87db['monitor_format']){logger[_0xf7c5('0x1e')](_0xf7c5('0x4a'),'Recording\x20is\x20enabled!');_0x2082c6[_0xf7c5('0x4b')]=util[_0xf7c5('0x30')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x39716c['serverUrl'],_0x2082c6['uniqueid'],md5(_0x2082c6['uniqueid']));}else{_0x2082c6[_0xf7c5('0x4b')]='';}return getConnection(_0x39716c)[_0xf7c5('0x23')](function(_0xd1c800){_0x256f8f=_0xd1c800;return getUser(_0x39716c,_0x6991b8[_0xf7c5('0x4c')],_0x256f8f);})[_0xf7c5('0x23')](function(_0x6fd7a9){_0x1688c5=_0x6fd7a9;return getEndUser(_0x39716c,_0x1c54a1,_0x2082c6[_0xf7c5('0x4d')],_0x2082c6['calleridnum'],_0x256f8f);})['then'](function(_0x2d8b8e){_0x5c823f=_0x2d8b8e;return getTicket(_0x39716c,_0x1688c5,_0x5c823f,_0x1c54a1,_0x2082c6,_0x1c54a1[_0xf7c5('0x4e')],_0x256f8f,_0xf7c5('0x4f'));})[_0xf7c5('0x23')](function(_0x3f9f21){_0x47194b=_0x3f9f21;logger[_0xf7c5('0x1e')]('[QUEUE]\x20Ticket\x20%s\x20created',_0x47194b['id']);logger[_0xf7c5('0x1e')]('[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.',_0x47194b['id'],_0x6991b8[_0xf7c5('0x3f')],_0x39716c[_0xf7c5('0x36')]);switch(_0x39716c[_0xf7c5('0x36')]){case'integrationTab':emit(util[_0xf7c5('0x30')](_0xf7c5('0x50'),_0x6991b8[_0xf7c5('0x3f')]),'trigger:salesforce:display',{'recordId':_0x47194b['id']});break;case _0xf7c5('0x51'):emit(util['format']('user:%s',_0x6991b8['name']),_0xf7c5('0x52'),{'uri':util[_0xf7c5('0x30')](_0xf7c5('0x53'),_0x256f8f['instanceUrl'],_0x47194b['id'])});break;default:logger[_0xf7c5('0x54')]('[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.');}})['catch'](function(_0x2b1a05){logger[_0xf7c5('0x54')](_0xf7c5('0x4a'),JSON[_0xf7c5('0x55')](_0x2b1a05));});};exports['outbound']=function(_0x3bbcb,_0x5358ff,_0x2bb98b,_0x53fb15,_0x7ad271,_0x302378,_0x29187c){var _0x90dd78,_0x5d5a7f,_0x3cb5c2,_0x22f1a9;_0x302378['serverUrl']=intUtil[_0xf7c5('0x49')](_0x302378['serverUrl']);_0x302378['remoteUri']=intUtil[_0xf7c5('0x49')](_0x302378['remoteUri']);if(_0x29187c&&_0x29187c[_0xf7c5('0x56')]&&_0x29187c[_0xf7c5('0x56')]!==_0xf7c5('0x57')){logger[_0xf7c5('0x1e')](_0xf7c5('0x58'),_0xf7c5('0x59'));_0x5358ff['recordingURL']=util['format'](_0xf7c5('0x5a'),_0x302378['serverUrl'],_0x5358ff[_0xf7c5('0x5b')],md5(_0x5358ff[_0xf7c5('0x5b')]));}return getConnection(_0x302378)[_0xf7c5('0x23')](function(_0x5e149b){_0x22f1a9=_0x5e149b;return getUser(_0x302378,_0x53fb15[_0xf7c5('0x4c')],_0x22f1a9);})[_0xf7c5('0x23')](function(_0x3bed0d){_0x90dd78=_0x3bed0d;return getEndUser(_0x302378,_0x2bb98b,_0x5358ff['destcalleridname'],_0x5358ff[_0xf7c5('0x5c')],_0x22f1a9);})[_0xf7c5('0x23')](function(_0x50c92f){_0x5d5a7f=_0x50c92f;return getTicket(_0x302378,_0x90dd78,_0x5d5a7f,_0x2bb98b,_0x5358ff,_0x2bb98b[_0xf7c5('0x4e')],_0x22f1a9,'outbound');})['then'](function(_0x595af0){_0x3cb5c2=_0x595af0;logger[_0xf7c5('0x1e')](_0xf7c5('0x5d'),_0x3cb5c2['id']);logger[_0xf7c5('0x1e')](_0xf7c5('0x5e'),_0x3cb5c2['id'],_0x53fb15[_0xf7c5('0x3f')],_0x302378['type']);switch(_0x302378[_0xf7c5('0x36')]){case _0xf7c5('0x5f'):emit(util[_0xf7c5('0x30')](_0xf7c5('0x50'),_0x53fb15[_0xf7c5('0x3f')]),_0xf7c5('0x60'),{'recordId':_0x3cb5c2['id']});break;case _0xf7c5('0x51'):emit(util[_0xf7c5('0x30')]('user:%s',_0x53fb15[_0xf7c5('0x3f')]),_0xf7c5('0x52'),{'uri':util[_0xf7c5('0x30')]('%s/%s/e',_0x22f1a9[_0xf7c5('0x61')],_0x3cb5c2['id'])});break;default:logger[_0xf7c5('0x54')](_0xf7c5('0x58'),'Salesforce\x20account\x20type\x20not\x20recognized');}})[_0xf7c5('0x62')](function(_0x2c6246){logger[_0xf7c5('0x54')](_0xf7c5('0x58'),JSON[_0xf7c5('0x55')](_0x2c6246));});};exports[_0xf7c5('0x63')]=function(_0x83b817,_0x45fb78,_0x5c2a7c,_0x23d482,_0x3c0879,_0x778fe){var _0x2ed06e,_0x504496,_0x14e23b,_0x1a8b85;_0x778fe[_0xf7c5('0x48')]=intUtil[_0xf7c5('0x49')](_0x778fe[_0xf7c5('0x48')]);_0x778fe['remoteUri']=intUtil[_0xf7c5('0x49')](_0x778fe[_0xf7c5('0x44')]);if(_0x3c0879&&_0x3c0879[_0xf7c5('0x64')]){logger[_0xf7c5('0x1e')]('['+_0x45fb78[_0xf7c5('0x65')][_0xf7c5('0x66')]()+']',_0xf7c5('0x59'));_0x45fb78[_0xf7c5('0x4b')]=util['format'](_0xf7c5('0x5a'),_0x778fe[_0xf7c5('0x48')],_0x45fb78[_0xf7c5('0x5b')],md5(_0x45fb78['uniqueid']));}else{_0x45fb78['recordingURL']='';}return getConnection(_0x778fe)[_0xf7c5('0x23')](function(_0x3ba5fc){_0x1a8b85=_0x3ba5fc;if(!_['isNil'](_0x23d482)){return getUser(_0x778fe,_0x23d482[_0xf7c5('0x3f')],_0x1a8b85);}else{return getUser(_0x778fe,null,_0x1a8b85);}})['then'](function(_0x27d904){_0x2ed06e=_0x27d904;return getEndUser(_0x778fe,_0x5c2a7c,_0x45fb78['calleridname'],_0x45fb78[_0xf7c5('0x67')],_0x1a8b85);})[_0xf7c5('0x23')](function(_0x1e045b){_0x504496=_0x1e045b;return getTicket(_0x778fe,_0x2ed06e,_0x504496,_0x5c2a7c,_0x45fb78,_0x5c2a7c[_0xf7c5('0x4e')],_0x1a8b85);})['then'](function(_0x3bd168){_0x14e23b=_0x3bd168;logger['info']('['+_0x45fb78[_0xf7c5('0x65')][_0xf7c5('0x66')]()+_0xf7c5('0x68'),_0x14e23b['id']);logger['info']('['+_0x45fb78[_0xf7c5('0x65')][_0xf7c5('0x66')]()+_0xf7c5('0x69'),_0x778fe[_0xf7c5('0x36')]);})[_0xf7c5('0x62')](function(_0x2156db){logger['error']('['+_0x45fb78[_0xf7c5('0x65')][_0xf7c5('0x66')]()+']',JSON['stringify'](_0x2156db));});};