Built motion from commit (unavailable).|2.5.14
[motion2.git] / server / services / ami / trigger / integration / salesforce.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x6a44=['outbound','[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','[OUTBOUND]','Salesforce\x20account\x20type\x20not\x20recognized','catch','stringify','monitor_format','lastevent','toUpperCase',']\x20Ticket\x20%s\x20created.',']\x20Integration\x20account\x20type\x20%s.','lodash','moment','bluebird','./util','../../../../config/environment','../../../../config/logger','salesforce','redis','defaults','ticketType','assign','utc','getString','Subjects','Descriptions','WhoId','Case','ContactId','create','isNil','validateEmail','sobject','find','execute','then','length','Email','info','Agent\x20%s\x20found.','Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.','identity','user_id','display_name','Task','Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.','moduleSearch','Contact','Lead','contact','lead','resolve','Phone','Enduser\x20with\x20phone\x20%s\x20not\x20found.','format','Caller\x20-\x20%s','moduleCreate','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','No\x20Company','upperFirst','forEach','type','string','idField','content','variable','variableName','toString','Variable','name','toLowerCase','securityToken','Connection','remoteUri','https://login.salesforce.com','login','queue','serverUrl','stripTrailingSlash','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','calleridnum','Fields','[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','integrationTab','user:%s','trigger:salesforce:display','newTab','trigger:browser:url','%s/%s/e','instanceUrl','error','[QUEUE]','recordingFormat','none','recordingURL','destcalleridname','destcalleridnum'];(function(_0x56b91b,_0xf2607d){var _0x47b4be=function(_0x3aa78b){while(--_0x3aa78b){_0x56b91b['push'](_0x56b91b['shift']());}};_0x47b4be(++_0xf2607d);}(_0x6a44,0x6f));var _0x46a4=function(_0x267d96,_0x1ba62a){_0x267d96=_0x267d96-0x0;var _0x3af64a=_0x6a44[_0x267d96];return _0x3af64a;};'use strict';var _=require(_0x46a4('0x0'));var rp=require('request-promise');var moment=require(_0x46a4('0x1'));var BPromise=require(_0x46a4('0x2'));var md5=require('md5');var jsforce=require('jsforce');var util=require('util');var Redis=require('ioredis');var intUtil=require(_0x46a4('0x3'));var config=require(_0x46a4('0x4'));var logger=require(_0x46a4('0x5'))(_0x46a4('0x6'));config[_0x46a4('0x7')]=_[_0x46a4('0x8')](config[_0x46a4('0x7')],{'host':'localhost','port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x46a4('0x7')]));function emit(_0x964e80,_0x5567c1,_0x43baea){io['to'](_0x964e80)['emit'](_0x5567c1,_0x43baea);}function getTicket(_0x235dc0,_0x1893b2,_0x39ec1e,_0x590297,_0x219b35,_0x4edba4,_0x34a1a7,_0x12fc70){var _0x5ba35a={};if(_0x590297[_0x46a4('0x9')]==='Task'){_0x5ba35a=Object[_0x46a4('0xa')]({},{'OwnerId':_0x1893b2['id'],'ActivityDate':moment[_0x46a4('0xb')](),'IsReminderSet':![],'IsRecurrence':![],'Subject':intUtil[_0x46a4('0xc')](_0x590297[_0x46a4('0xd')],_0x219b35,'\x20'),'Description':intUtil[_0x46a4('0xc')](_0x590297[_0x46a4('0xe')],_0x219b35,'\x0a')},getCustomFields(_0x4edba4,_0x219b35));if(_0x39ec1e){_0x5ba35a[_0x46a4('0xf')]=_0x39ec1e['id'];}}else if(_0x590297[_0x46a4('0x9')]===_0x46a4('0x10')){_0x5ba35a=Object['assign']({},{'OwnerId':_0x1893b2['id'],'Subject':intUtil[_0x46a4('0xc')](_0x590297[_0x46a4('0xd')],_0x219b35,'\x20'),'Description':intUtil['getString'](_0x590297['Descriptions'],_0x219b35,'\x0a')},getCustomFields(_0x4edba4,_0x219b35));if(_0x39ec1e){_0x5ba35a[_0x46a4('0x11')]=_0x39ec1e['id'];}}return _0x34a1a7['sobject'](_0x590297[_0x46a4('0x9')])[_0x46a4('0x12')](_0x5ba35a);}function getUser(_0x1e011d,_0x51483b,_0x4fea24){if(!_[_0x46a4('0x13')](_0x51483b)&&intUtil[_0x46a4('0x14')](_0x51483b)){var _0xb30424={'Email':_0x51483b};var _0x44a47c={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0x4fea24[_0x46a4('0x15')]('User')[_0x46a4('0x16')](_0xb30424,_0x44a47c)[_0x46a4('0x17')]()[_0x46a4('0x18')](function(_0x1c2140){if(_0x1c2140[_0x46a4('0x19')]){var _0x10db6f=_['find'](_0x1c2140,function(_0x494637){return _0x494637[_0x46a4('0x1a')]===_0x51483b;});if(_0x10db6f){logger[_0x46a4('0x1b')](_0x46a4('0x1c'),_0x51483b);return BPromise['resolve']({'id':_0x10db6f['Id'],'name':_0x10db6f['Name']});}}else{logger['info'](_0x46a4('0x1d'),_0x51483b);return _0x4fea24[_0x46a4('0x1e')]()['then'](function(_0x113265){return BPromise['resolve']({'id':_0x113265[_0x46a4('0x1f')],'name':_0x113265[_0x46a4('0x20')]});});}});}else{logger[_0x46a4('0x1b')](_0x46a4('0x1d'),_0x51483b);return _0x4fea24[_0x46a4('0x1e')]()[_0x46a4('0x18')](function(_0xa74ea5){return BPromise['resolve']({'id':_0xa74ea5[_0x46a4('0x1f')],'name':_0xa74ea5[_0x46a4('0x20')]});});}}function getEndUser(_0x469850,_0x1cbbb7,_0x4caf90,_0x2d1fb4,_0x89d178){var _0x3cd633={'Phone':_0x2d1fb4};var _0x1686c9={'Id':!![],'Name':!![],'Phone':!![]};return BPromise['resolve']()['then'](function(){if(_0x1cbbb7[_0x46a4('0x9')]===_0x46a4('0x21')){logger[_0x46a4('0x1b')](_0x46a4('0x22'),_0x2d1fb4,_0x1cbbb7[_0x46a4('0x23')]);switch(_0x1cbbb7[_0x46a4('0x23')]){case'contact_lead':return _0x89d178['sobject'](_0x46a4('0x24'))[_0x46a4('0x16')](_0x3cd633,_0x1686c9)['execute']()[_0x46a4('0x18')](function(_0xc0c09){if(_0xc0c09&&_0xc0c09[_0x46a4('0x19')]){return _0xc0c09;}else{return _0x89d178['sobject'](_0x46a4('0x25'))[_0x46a4('0x16')](_0x3cd633,_0x1686c9);}});case _0x46a4('0x26'):return _0x89d178['sobject'](_0x46a4('0x24'))[_0x46a4('0x16')](_0x3cd633,_0x1686c9)[_0x46a4('0x17')]();case _0x46a4('0x27'):return _0x89d178[_0x46a4('0x15')](_0x46a4('0x25'))[_0x46a4('0x16')](_0x3cd633,_0x1686c9);default:return null;}}else if(_0x1cbbb7['ticketType']===_0x46a4('0x10')){logger[_0x46a4('0x1b')](_0x46a4('0x22'),_0x2d1fb4,'contact');return _0x89d178[_0x46a4('0x15')](_0x46a4('0x24'))['find'](_0x3cd633,_0x1686c9)[_0x46a4('0x17')]();}})[_0x46a4('0x18')](function(_0x35d567){if(_0x35d567&&_0x35d567[_0x46a4('0x19')]){var _0x2c4c21=_['find'](_0x35d567,function(_0x404d0d){return _0x404d0d['Phone']===_0x2d1fb4;});if(_0x2c4c21){return BPromise[_0x46a4('0x28')]({'id':_0x2c4c21['Id'],'name':_0x2c4c21['Name'],'phone':_0x2c4c21[_0x46a4('0x29')]});}}})[_0x46a4('0x18')](function(_0x46c2f7){if(_0x46c2f7){logger[_0x46a4('0x1b')]('Enduser\x20with\x20phone\x20%s\x20found.',_0x2d1fb4);return BPromise[_0x46a4('0x28')](_0x46c2f7);}else{logger['info'](_0x46a4('0x2a'),_0x2d1fb4);var _0x50e81e={'LastName':_0x4caf90!=='<unknown>'?_0x4caf90:util[_0x46a4('0x2b')](_0x46a4('0x2c'),_0x2d1fb4),'Phone':_0x2d1fb4};if(_0x1cbbb7[_0x46a4('0x2d')]){if(_0x1cbbb7['moduleCreate']===_0x46a4('0x26')){logger['info'](_0x46a4('0x2e'),_0x2d1fb4,_0x1cbbb7[_0x46a4('0x2d')]);}else if(_0x1cbbb7[_0x46a4('0x2d')]===_0x46a4('0x27')&&_0x1cbbb7['ticketType']===_0x46a4('0x21')){logger['info']('Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.',_0x2d1fb4,_0x1cbbb7[_0x46a4('0x2d')]);_0x50e81e['Company']=_0x46a4('0x2f');}else{return null;}}return _0x89d178[_0x46a4('0x15')](_[_0x46a4('0x30')](_0x1cbbb7['moduleCreate']))[_0x46a4('0x12')](_0x50e81e);}});}function getCustomFields(_0xdb04f8,_0x1ed190){var _0x1d8256={};if(_0xdb04f8[_0x46a4('0x19')]>0x0){_[_0x46a4('0x31')](_0xdb04f8,function(_0xd3eac1){if(_0xd3eac1[_0x46a4('0x32')]===_0x46a4('0x33')&&_0xd3eac1[_0x46a4('0x34')]){_0x1d8256[_0xd3eac1['idField']]=_0xd3eac1[_0x46a4('0x35')]['toString']();}else if(_0xd3eac1[_0x46a4('0x32')]===_0x46a4('0x36')&&_0xd3eac1[_0x46a4('0x37')]&&_0xd3eac1[_0x46a4('0x34')]){_0x1ed190[_0xd3eac1['variableName']]&&(_0x1d8256[_0xd3eac1[_0x46a4('0x34')]]=_0x1ed190[_0xd3eac1['variableName']][_0x46a4('0x38')]());}else if(_0xd3eac1['type']==='customVariable'&&_0xd3eac1[_0x46a4('0x39')]&&_0xd3eac1[_0x46a4('0x39')][_0x46a4('0x3a')]&&_0xd3eac1[_0x46a4('0x34')]){_0x1ed190[_0xd3eac1['Variable']['name'][_0x46a4('0x3b')]()]&&(_0x1d8256[_0xd3eac1[_0x46a4('0x34')]]=_0x1ed190[_0xd3eac1[_0x46a4('0x39')]['name'][_0x46a4('0x3b')]()][_0x46a4('0x38')]());}});}return _0x1d8256;}function getConnection(_0x29e0e6){var _0x4ecb7d=_0x29e0e6['password']['concat'](_0x29e0e6[_0x46a4('0x3c')]);var _0x4b44b3=new jsforce[(_0x46a4('0x3d'))]({'oauth2':{'loginUrl':_0x29e0e6[_0x46a4('0x3e')]||_0x46a4('0x3f'),'clientId':_0x29e0e6['clientId'],'clientSecret':_0x29e0e6['clientSecret']}});return _0x4b44b3[_0x46a4('0x40')](_0x29e0e6['username'],_0x4ecb7d)['then'](function(){logger[_0x46a4('0x1b')]('Connection\x20established.');return _0x4b44b3;});}exports[_0x46a4('0x41')]=function(_0x5aedc7,_0x2e9f27,_0x4456d6,_0x24abf4,_0x4fb5cc,_0x480d9a){var _0x43b55d,_0x5b0834,_0x5db39b,_0x313538;_0x480d9a[_0x46a4('0x42')]=intUtil[_0x46a4('0x43')](_0x480d9a[_0x46a4('0x42')]);_0x480d9a[_0x46a4('0x3e')]=intUtil['stripTrailingSlash'](_0x480d9a[_0x46a4('0x3e')]);if(_0x4fb5cc&&_0x4fb5cc['monitor_format']){logger[_0x46a4('0x1b')]('[QUEUE]',_0x46a4('0x44'));_0x2e9f27['recordingURL']=util['format'](_0x46a4('0x45'),_0x480d9a[_0x46a4('0x42')],_0x2e9f27[_0x46a4('0x46')],md5(_0x2e9f27['uniqueid']));}else{_0x2e9f27['recordingURL']='';}return getConnection(_0x480d9a)[_0x46a4('0x18')](function(_0x50442a){_0x313538=_0x50442a;return getUser(_0x480d9a,_0x24abf4[_0x46a4('0x47')],_0x313538);})['then'](function(_0x445f1d){_0x43b55d=_0x445f1d;return getEndUser(_0x480d9a,_0x4456d6,_0x2e9f27['calleridname'],_0x2e9f27[_0x46a4('0x48')],_0x313538);})['then'](function(_0x5e067b){_0x5b0834=_0x5e067b;return getTicket(_0x480d9a,_0x43b55d,_0x5b0834,_0x4456d6,_0x2e9f27,_0x4456d6[_0x46a4('0x49')],_0x313538,'queue');})['then'](function(_0xb91a6c){_0x5db39b=_0xb91a6c;logger[_0x46a4('0x1b')]('[QUEUE]\x20Ticket\x20%s\x20created',_0x5db39b['id']);logger[_0x46a4('0x1b')](_0x46a4('0x4a'),_0x5db39b['id'],_0x24abf4[_0x46a4('0x3a')],_0x480d9a[_0x46a4('0x32')]);switch(_0x480d9a['type']){case _0x46a4('0x4b'):emit(util['format'](_0x46a4('0x4c'),_0x24abf4[_0x46a4('0x3a')]),_0x46a4('0x4d'),{'recordId':_0x5db39b['id']});break;case _0x46a4('0x4e'):emit(util[_0x46a4('0x2b')](_0x46a4('0x4c'),_0x24abf4[_0x46a4('0x3a')]),_0x46a4('0x4f'),{'uri':util[_0x46a4('0x2b')](_0x46a4('0x50'),_0x313538[_0x46a4('0x51')],_0x5db39b['id'])});break;default:logger[_0x46a4('0x52')]('[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.');}})['catch'](function(_0xdeeac6){logger['error'](_0x46a4('0x53'),JSON['stringify'](_0xdeeac6));});};exports['outbound']=function(_0x5188e5,_0x5443ab,_0x46b12f,_0x40712c,_0x4633b8,_0x519b91,_0x2f1727){var _0x5d9e87,_0x34d394,_0x5bfb50,_0x53e523;_0x519b91[_0x46a4('0x42')]=intUtil['stripTrailingSlash'](_0x519b91[_0x46a4('0x42')]);_0x519b91[_0x46a4('0x3e')]=intUtil[_0x46a4('0x43')](_0x519b91['remoteUri']);if(_0x2f1727&&_0x2f1727[_0x46a4('0x54')]&&_0x2f1727[_0x46a4('0x54')]!==_0x46a4('0x55')){logger[_0x46a4('0x1b')]('[OUTBOUND]','Recording\x20is\x20enabled!');_0x5443ab[_0x46a4('0x56')]=util['format'](_0x46a4('0x45'),_0x519b91[_0x46a4('0x42')],_0x5443ab[_0x46a4('0x46')],md5(_0x5443ab[_0x46a4('0x46')]));}return getConnection(_0x519b91)[_0x46a4('0x18')](function(_0x1c9291){_0x53e523=_0x1c9291;return getUser(_0x519b91,_0x40712c[_0x46a4('0x47')],_0x53e523);})[_0x46a4('0x18')](function(_0x519d3b){_0x5d9e87=_0x519d3b;return getEndUser(_0x519b91,_0x46b12f,_0x5443ab[_0x46a4('0x57')],_0x5443ab[_0x46a4('0x58')],_0x53e523);})[_0x46a4('0x18')](function(_0x575002){_0x34d394=_0x575002;return getTicket(_0x519b91,_0x5d9e87,_0x34d394,_0x46b12f,_0x5443ab,_0x46b12f[_0x46a4('0x49')],_0x53e523,_0x46a4('0x59'));})[_0x46a4('0x18')](function(_0x4b733e){_0x5bfb50=_0x4b733e;logger[_0x46a4('0x1b')]('[OUTBOUND]\x20Ticket\x20%s\x20created.',_0x5bfb50['id']);logger['info'](_0x46a4('0x5a'),_0x5bfb50['id'],_0x40712c[_0x46a4('0x3a')],_0x519b91[_0x46a4('0x32')]);switch(_0x519b91['type']){case'integrationTab':emit(util[_0x46a4('0x2b')](_0x46a4('0x4c'),_0x40712c[_0x46a4('0x3a')]),'trigger:salesforce:display',{'recordId':_0x5bfb50['id']});break;case _0x46a4('0x4e'):emit(util['format'](_0x46a4('0x4c'),_0x40712c[_0x46a4('0x3a')]),_0x46a4('0x4f'),{'uri':util[_0x46a4('0x2b')](_0x46a4('0x50'),_0x53e523[_0x46a4('0x51')],_0x5bfb50['id'])});break;default:logger['error'](_0x46a4('0x5b'),_0x46a4('0x5c'));}})[_0x46a4('0x5d')](function(_0x388cfa){logger[_0x46a4('0x52')](_0x46a4('0x5b'),JSON[_0x46a4('0x5e')](_0x388cfa));});};exports['unmanaged']=function(_0x19f39c,_0x300ae9,_0x194d57,_0x58834d,_0x242c66,_0x4eeb90){var _0x145834,_0x9a561,_0x155ca5,_0x26e442;_0x4eeb90['serverUrl']=intUtil[_0x46a4('0x43')](_0x4eeb90[_0x46a4('0x42')]);_0x4eeb90[_0x46a4('0x3e')]=intUtil[_0x46a4('0x43')](_0x4eeb90[_0x46a4('0x3e')]);if(_0x242c66&&_0x242c66[_0x46a4('0x5f')]){logger[_0x46a4('0x1b')]('['+_0x300ae9[_0x46a4('0x60')][_0x46a4('0x61')]()+']',_0x46a4('0x44'));_0x300ae9[_0x46a4('0x56')]=util[_0x46a4('0x2b')](_0x46a4('0x45'),_0x4eeb90['serverUrl'],_0x300ae9[_0x46a4('0x46')],md5(_0x300ae9[_0x46a4('0x46')]));}else{_0x300ae9[_0x46a4('0x56')]='';}return getConnection(_0x4eeb90)[_0x46a4('0x18')](function(_0x704e43){_0x26e442=_0x704e43;if(!_[_0x46a4('0x13')](_0x58834d)){return getUser(_0x4eeb90,_0x58834d['name'],_0x26e442);}else{return getUser(_0x4eeb90,null,_0x26e442);}})['then'](function(_0x5681c2){_0x145834=_0x5681c2;return getEndUser(_0x4eeb90,_0x194d57,_0x300ae9['calleridname'],_0x300ae9[_0x46a4('0x48')],_0x26e442);})[_0x46a4('0x18')](function(_0x187304){_0x9a561=_0x187304;return getTicket(_0x4eeb90,_0x145834,_0x9a561,_0x194d57,_0x300ae9,_0x194d57['Fields'],_0x26e442);})[_0x46a4('0x18')](function(_0xbc0013){_0x155ca5=_0xbc0013;logger['info']('['+_0x300ae9['lastevent']['toUpperCase']()+_0x46a4('0x62'),_0x155ca5['id']);logger[_0x46a4('0x1b')]('['+_0x300ae9[_0x46a4('0x60')][_0x46a4('0x61')]()+_0x46a4('0x63'),_0x4eeb90[_0x46a4('0x32')]);})[_0x46a4('0x5d')](function(_0x45006b){logger[_0x46a4('0x52')]('['+_0x300ae9[_0x46a4('0x60')][_0x46a4('0x61')]()+']',JSON[_0x46a4('0x5e')](_0x45006b));});};