Built motion from commit (unavailable).|2.4.18
[motion2.git] / server / services / ami / trigger / integration / salesforce.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xdeb0=['jsforce','ioredis','../../../../config/environment','../../../../config/logger','salesforce','redis','defaults','socket.io-emitter','emit','Task','assign','utc','getString','Subjects','Descriptions','WhoId','ticketType','ContactId','sobject','isNil','validateEmail','find','then','Email','info','Agent\x20%s\x20found.','resolve','Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.','identity','user_id','moduleSearch','contact_lead','Contact','length','contact','execute','lead','Lead','Case','Name','Phone','Enduser\x20with\x20phone\x20%s\x20found.','Enduser\x20with\x20phone\x20%s\x20not\x20found.','<unknown>','format','Caller\x20-\x20%s','moduleCreate','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','Company','upperFirst','create','forEach','type','string','idField','content','toString','variable','variableName','Variable','name','toLowerCase','password','concat','securityToken','Connection','remoteUri','https://login.salesforce.com','login','username','Connection\x20established.','serverUrl','stripTrailingSlash','monitor_format','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','calleridname','Fields','queue','[QUEUE]\x20Ticket\x20%s\x20created','integrationTab','newTab','user:%s','trigger:browser:url','%s/%s/e','instanceUrl','error','[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.','catch','[QUEUE]','stringify','outbound','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','destcalleridname','destcalleridnum','[OUTBOUND]\x20Ticket\x20%s\x20created.','[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','trigger:salesforce:display','Salesforce\x20account\x20type\x20not\x20recognized','[ABANDONED]','calleridnum','[ABANDONED]\x20Ticket\x20%s\x20created.','[ABANDONED]\x20Integration\x20account\x20type\x20%s.','request-promise','moment','bluebird','md5'];(function(_0x20713e,_0x44f710){var _0x7d998b=function(_0x5d98ab){while(--_0x5d98ab){_0x20713e['push'](_0x20713e['shift']());}};_0x7d998b(++_0x44f710);}(_0xdeb0,0xdc));var _0x0deb=function(_0x11f226,_0x491e30){_0x11f226=_0x11f226-0x0;var _0x30be77=_0xdeb0[_0x11f226];return _0x30be77;};'use strict';var _=require('lodash');var rp=require(_0x0deb('0x0'));var moment=require(_0x0deb('0x1'));var BPromise=require(_0x0deb('0x2'));var md5=require(_0x0deb('0x3'));var jsforce=require(_0x0deb('0x4'));var util=require('util');var Redis=require(_0x0deb('0x5'));var intUtil=require('./util');var config=require(_0x0deb('0x6'));var logger=require(_0x0deb('0x7'))(_0x0deb('0x8'));config[_0x0deb('0x9')]=_[_0x0deb('0xa')](config[_0x0deb('0x9')],{'host':'localhost','port':0x18eb});var io=require(_0x0deb('0xb'))(new Redis(config[_0x0deb('0x9')]));function emit(_0x67fb83,_0x47217b,_0x2af2c0){io['to'](_0x67fb83)[_0x0deb('0xc')](_0x47217b,_0x2af2c0);}function getTicket(_0x116fe0,_0x4f1b28,_0x2de16f,_0x1058a7,_0x294891,_0x552901,_0x7af4dc,_0x1e9b72){var _0x585b5c={};if(_0x1058a7['ticketType']===_0x0deb('0xd')){_0x585b5c=Object[_0x0deb('0xe')]({},{'OwnerId':_0x4f1b28['id'],'ActivityDate':moment[_0x0deb('0xf')](),'IsReminderSet':![],'IsRecurrence':![],'Subject':intUtil[_0x0deb('0x10')](_0x1058a7[_0x0deb('0x11')],_0x294891,'\x20'),'Description':intUtil[_0x0deb('0x10')](_0x1058a7[_0x0deb('0x12')],_0x294891,'\x0a')},getCustomFields(_0x552901,_0x294891));if(_0x2de16f){_0x585b5c[_0x0deb('0x13')]=_0x2de16f['id'];}}else if(_0x1058a7[_0x0deb('0x14')]==='Case'){_0x585b5c=Object[_0x0deb('0xe')]({},{'OwnerId':_0x4f1b28['id'],'Subject':intUtil[_0x0deb('0x10')](_0x1058a7[_0x0deb('0x11')],_0x294891,'\x20'),'Description':intUtil[_0x0deb('0x10')](_0x1058a7[_0x0deb('0x12')],_0x294891,'\x0a')},getCustomFields(_0x552901,_0x294891));if(_0x2de16f){_0x585b5c[_0x0deb('0x15')]=_0x2de16f['id'];}}return _0x7af4dc[_0x0deb('0x16')](_0x1058a7[_0x0deb('0x14')])['create'](_0x585b5c);}function getUser(_0x5e4b97,_0x1301a2,_0x321bbd){if(!_[_0x0deb('0x17')](_0x1301a2)&&intUtil[_0x0deb('0x18')](_0x1301a2)){var _0x54e08d={'Email':_0x1301a2};var _0x351842={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0x321bbd[_0x0deb('0x16')]('User')[_0x0deb('0x19')](_0x54e08d,_0x351842)['execute']()[_0x0deb('0x1a')](function(_0x47bfca){if(_0x47bfca['length']){var _0x507995=_[_0x0deb('0x19')](_0x47bfca,function(_0xee4a0a){return _0xee4a0a[_0x0deb('0x1b')]===_0x1301a2;});if(_0x507995){logger[_0x0deb('0x1c')](_0x0deb('0x1d'),_0x1301a2);return BPromise[_0x0deb('0x1e')]({'id':_0x507995['Id'],'name':_0x507995['Name']});}}else{logger[_0x0deb('0x1c')](_0x0deb('0x1f'),_0x1301a2);return _0x321bbd[_0x0deb('0x20')]()['then'](function(_0x469e82){return BPromise[_0x0deb('0x1e')]({'id':_0x469e82[_0x0deb('0x21')],'name':_0x469e82['display_name']});});}});}else{logger[_0x0deb('0x1c')]('Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.',_0x1301a2);return _0x321bbd[_0x0deb('0x20')]()['then'](function(_0x3ec9de){return BPromise[_0x0deb('0x1e')]({'id':_0x3ec9de[_0x0deb('0x21')],'name':_0x3ec9de['display_name']});});}}function getEndUser(_0x510bd1,_0x4d6fe8,_0xf8c3e7,_0x155691,_0x3e41fb){var _0x2d1e11={'Phone':_0x155691};var _0xef039f={'Id':!![],'Name':!![],'Phone':!![]};return BPromise[_0x0deb('0x1e')]()[_0x0deb('0x1a')](function(){if(_0x4d6fe8['ticketType']==='Task'){logger[_0x0deb('0x1c')]('Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.',_0x155691,_0x4d6fe8['moduleSearch']);switch(_0x4d6fe8[_0x0deb('0x22')]){case _0x0deb('0x23'):return _0x3e41fb[_0x0deb('0x16')](_0x0deb('0x24'))[_0x0deb('0x19')](_0x2d1e11,_0xef039f)['execute']()[_0x0deb('0x1a')](function(_0x3e125a){if(_0x3e125a&&_0x3e125a[_0x0deb('0x25')]){return _0x3e125a;}else{return _0x3e41fb['sobject']('Lead')[_0x0deb('0x19')](_0x2d1e11,_0xef039f);}});case _0x0deb('0x26'):return _0x3e41fb[_0x0deb('0x16')]('Contact')['find'](_0x2d1e11,_0xef039f)[_0x0deb('0x27')]();case _0x0deb('0x28'):return _0x3e41fb['sobject'](_0x0deb('0x29'))['find'](_0x2d1e11,_0xef039f);default:return null;}}else if(_0x4d6fe8['ticketType']===_0x0deb('0x2a')){logger[_0x0deb('0x1c')]('Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.',_0x155691,_0x0deb('0x26'));return _0x3e41fb['sobject'](_0x0deb('0x24'))[_0x0deb('0x19')](_0x2d1e11,_0xef039f)['execute']();}})[_0x0deb('0x1a')](function(_0x396122){if(_0x396122&&_0x396122['length']){var _0x3a414f=_[_0x0deb('0x19')](_0x396122,function(_0xbcbcbc){return _0xbcbcbc['Phone']===_0x155691;});if(_0x3a414f){return BPromise[_0x0deb('0x1e')]({'id':_0x3a414f['Id'],'name':_0x3a414f[_0x0deb('0x2b')],'phone':_0x3a414f[_0x0deb('0x2c')]});}}})[_0x0deb('0x1a')](function(_0xa4ae47){if(_0xa4ae47){logger['info'](_0x0deb('0x2d'),_0x155691);return BPromise[_0x0deb('0x1e')](_0xa4ae47);}else{logger[_0x0deb('0x1c')](_0x0deb('0x2e'),_0x155691);var _0x54ca51={'LastName':_0xf8c3e7!==_0x0deb('0x2f')?_0xf8c3e7:util[_0x0deb('0x30')](_0x0deb('0x31'),_0x155691),'Phone':_0x155691};if(_0x4d6fe8['moduleCreate']){if(_0x4d6fe8[_0x0deb('0x32')]===_0x0deb('0x26')){logger['info'](_0x0deb('0x33'),_0x155691,_0x4d6fe8['moduleCreate']);}else if(_0x4d6fe8[_0x0deb('0x32')]===_0x0deb('0x28')&&_0x4d6fe8['ticketType']===_0x0deb('0xd')){logger[_0x0deb('0x1c')](_0x0deb('0x33'),_0x155691,_0x4d6fe8['moduleCreate']);_0x54ca51[_0x0deb('0x34')]='No\x20Company';}else{return null;}}return _0x3e41fb[_0x0deb('0x16')](_[_0x0deb('0x35')](_0x4d6fe8['moduleCreate']))[_0x0deb('0x36')](_0x54ca51);}});}function getCustomFields(_0x5256ea,_0x4d4454){var _0x10dc5d={};if(_0x5256ea['length']>0x0){_[_0x0deb('0x37')](_0x5256ea,function(_0xa8ea28){if(_0xa8ea28[_0x0deb('0x38')]===_0x0deb('0x39')&&_0xa8ea28[_0x0deb('0x3a')]){_0x10dc5d[_0xa8ea28[_0x0deb('0x3a')]]=_0xa8ea28[_0x0deb('0x3b')][_0x0deb('0x3c')]();}else if(_0xa8ea28[_0x0deb('0x38')]===_0x0deb('0x3d')&&_0xa8ea28[_0x0deb('0x3e')]&&_0xa8ea28[_0x0deb('0x3a')]){_0x4d4454[_0xa8ea28['variableName']]&&(_0x10dc5d[_0xa8ea28[_0x0deb('0x3a')]]=_0x4d4454[_0xa8ea28[_0x0deb('0x3e')]][_0x0deb('0x3c')]());}else if(_0xa8ea28[_0x0deb('0x38')]==='customVariable'&&_0xa8ea28[_0x0deb('0x3f')]&&_0xa8ea28[_0x0deb('0x3f')][_0x0deb('0x40')]&&_0xa8ea28[_0x0deb('0x3a')]){_0x4d4454[_0xa8ea28[_0x0deb('0x3f')]['name'][_0x0deb('0x41')]()]&&(_0x10dc5d[_0xa8ea28[_0x0deb('0x3a')]]=_0x4d4454[_0xa8ea28[_0x0deb('0x3f')][_0x0deb('0x40')][_0x0deb('0x41')]()][_0x0deb('0x3c')]());}});}return _0x10dc5d;}function getConnection(_0x408b0b){var _0x1fb724=_0x408b0b[_0x0deb('0x42')][_0x0deb('0x43')](_0x408b0b[_0x0deb('0x44')]);var _0x5a820a=new jsforce[(_0x0deb('0x45'))]({'oauth2':{'loginUrl':_0x408b0b[_0x0deb('0x46')]||_0x0deb('0x47'),'clientId':_0x408b0b['clientId'],'clientSecret':_0x408b0b['clientSecret']}});return _0x5a820a[_0x0deb('0x48')](_0x408b0b[_0x0deb('0x49')],_0x1fb724)['then'](function(){logger['info'](_0x0deb('0x4a'));return _0x5a820a;});}exports['queue']=function(_0x5a5cd4,_0x241d49,_0x187681,_0x187844,_0x4d3463,_0x13b703){var _0x4f5488,_0x4b2d30,_0x1fe562,_0x26f467;_0x13b703[_0x0deb('0x4b')]=intUtil[_0x0deb('0x4c')](_0x13b703[_0x0deb('0x4b')]);_0x13b703[_0x0deb('0x46')]=intUtil['stripTrailingSlash'](_0x13b703[_0x0deb('0x46')]);if(_0x4d3463&&_0x4d3463[_0x0deb('0x4d')]){logger[_0x0deb('0x1c')]('[QUEUE]','Recording\x20is\x20enabled!');_0x241d49[_0x0deb('0x4e')]=util[_0x0deb('0x30')](_0x0deb('0x4f'),_0x13b703[_0x0deb('0x4b')],_0x241d49[_0x0deb('0x50')],md5(_0x241d49[_0x0deb('0x50')]));}else{_0x241d49[_0x0deb('0x4e')]='';}return getConnection(_0x13b703)[_0x0deb('0x1a')](function(_0x44594f){_0x26f467=_0x44594f;return getUser(_0x13b703,_0x187844[_0x0deb('0x51')],_0x26f467);})[_0x0deb('0x1a')](function(_0x3e31fa){_0x4f5488=_0x3e31fa;return getEndUser(_0x13b703,_0x187681,_0x241d49[_0x0deb('0x52')],_0x241d49['calleridnum'],_0x26f467);})[_0x0deb('0x1a')](function(_0x967bd8){_0x4b2d30=_0x967bd8;return getTicket(_0x13b703,_0x4f5488,_0x4b2d30,_0x187681,_0x241d49,_0x187681[_0x0deb('0x53')],_0x26f467,_0x0deb('0x54'));})[_0x0deb('0x1a')](function(_0x123eda){_0x1fe562=_0x123eda;logger[_0x0deb('0x1c')](_0x0deb('0x55'),_0x1fe562['id']);logger[_0x0deb('0x1c')]('[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.',_0x1fe562['id'],_0x187844[_0x0deb('0x40')],_0x13b703[_0x0deb('0x38')]);switch(_0x13b703[_0x0deb('0x38')]){case _0x0deb('0x56'):emit(util[_0x0deb('0x30')]('user:%s',_0x187844[_0x0deb('0x40')]),'trigger:salesforce:display',{'recordId':_0x1fe562['id']});break;case _0x0deb('0x57'):emit(util['format'](_0x0deb('0x58'),_0x187844[_0x0deb('0x40')]),_0x0deb('0x59'),{'uri':util['format'](_0x0deb('0x5a'),_0x26f467[_0x0deb('0x5b')],_0x1fe562['id'])});break;default:logger[_0x0deb('0x5c')](_0x0deb('0x5d'));}})[_0x0deb('0x5e')](function(_0x115c9c){logger[_0x0deb('0x5c')](_0x0deb('0x5f'),JSON[_0x0deb('0x60')](_0x115c9c));});};exports[_0x0deb('0x61')]=function(_0x481beb,_0xce65cb,_0x582803,_0x2aa278,_0x3daa2b,_0x62dfdd,_0x41315d){var _0x302424,_0x4a2438,_0x16b9e1,_0x1cfc56;_0x62dfdd[_0x0deb('0x4b')]=intUtil[_0x0deb('0x4c')](_0x62dfdd[_0x0deb('0x4b')]);_0x62dfdd[_0x0deb('0x46')]=intUtil['stripTrailingSlash'](_0x62dfdd[_0x0deb('0x46')]);if(_0x41315d&&_0x41315d[_0x0deb('0x62')]&&_0x41315d['recordingFormat']!==_0x0deb('0x63')){logger[_0x0deb('0x1c')](_0x0deb('0x64'),_0x0deb('0x65'));_0xce65cb[_0x0deb('0x4e')]=util[_0x0deb('0x30')](_0x0deb('0x4f'),_0x62dfdd[_0x0deb('0x4b')],_0xce65cb[_0x0deb('0x50')],md5(_0xce65cb[_0x0deb('0x50')]));}return getConnection(_0x62dfdd)['then'](function(_0xb219d8){_0x1cfc56=_0xb219d8;return getUser(_0x62dfdd,_0x2aa278[_0x0deb('0x51')],_0x1cfc56);})[_0x0deb('0x1a')](function(_0x64cd11){_0x302424=_0x64cd11;return getEndUser(_0x62dfdd,_0x582803,_0xce65cb[_0x0deb('0x66')],_0xce65cb[_0x0deb('0x67')],_0x1cfc56);})[_0x0deb('0x1a')](function(_0x2a9038){_0x4a2438=_0x2a9038;return getTicket(_0x62dfdd,_0x302424,_0x4a2438,_0x582803,_0xce65cb,_0x582803[_0x0deb('0x53')],_0x1cfc56,_0x0deb('0x61'));})['then'](function(_0x4979f8){_0x16b9e1=_0x4979f8;logger['info'](_0x0deb('0x68'),_0x16b9e1['id']);logger[_0x0deb('0x1c')](_0x0deb('0x69'),_0x16b9e1['id'],_0x2aa278[_0x0deb('0x40')],_0x62dfdd['type']);switch(_0x62dfdd['type']){case _0x0deb('0x56'):emit(util[_0x0deb('0x30')](_0x0deb('0x58'),_0x2aa278[_0x0deb('0x40')]),_0x0deb('0x6a'),{'recordId':_0x16b9e1['id']});break;case _0x0deb('0x57'):emit(util[_0x0deb('0x30')](_0x0deb('0x58'),_0x2aa278[_0x0deb('0x40')]),_0x0deb('0x59'),{'uri':util[_0x0deb('0x30')](_0x0deb('0x5a'),_0x1cfc56[_0x0deb('0x5b')],_0x16b9e1['id'])});break;default:logger[_0x0deb('0x5c')](_0x0deb('0x64'),_0x0deb('0x6b'));}})[_0x0deb('0x5e')](function(_0x7e111e){logger[_0x0deb('0x5c')](_0x0deb('0x64'),JSON[_0x0deb('0x60')](_0x7e111e));});};exports['abandoned']=function(_0x505ce1,_0x5b82b5,_0xe9145b,_0x5674c9,_0x25a7ad,_0x5a5d60){var _0x3012a0,_0x21b0e1,_0x1b6cd6,_0x32bb91;_0x5a5d60[_0x0deb('0x4b')]=intUtil[_0x0deb('0x4c')](_0x5a5d60[_0x0deb('0x4b')]);_0x5a5d60[_0x0deb('0x46')]=intUtil[_0x0deb('0x4c')](_0x5a5d60[_0x0deb('0x46')]);if(_0x25a7ad&&_0x25a7ad['monitor_format']){logger[_0x0deb('0x1c')](_0x0deb('0x6c'),_0x0deb('0x65'));_0x5b82b5[_0x0deb('0x4e')]=util[_0x0deb('0x30')](_0x0deb('0x4f'),_0x5a5d60['serverUrl'],_0x5b82b5[_0x0deb('0x50')],md5(_0x5b82b5[_0x0deb('0x50')]));}else{_0x5b82b5[_0x0deb('0x4e')]='';}return getConnection(_0x5a5d60)[_0x0deb('0x1a')](function(_0x537244){_0x32bb91=_0x537244;if(!_[_0x0deb('0x17')](_0x5674c9)){return getUser(_0x5a5d60,_0x5674c9[_0x0deb('0x40')],_0x32bb91);}else{return getUser(_0x5a5d60,null,_0x32bb91);}})[_0x0deb('0x1a')](function(_0x3467ac){_0x3012a0=_0x3467ac;return getEndUser(_0x5a5d60,_0xe9145b,_0x5b82b5[_0x0deb('0x52')],_0x5b82b5[_0x0deb('0x6d')],_0x32bb91);})['then'](function(_0x4b07aa){_0x21b0e1=_0x4b07aa;return getTicket(_0x5a5d60,_0x3012a0,_0x21b0e1,_0xe9145b,_0x5b82b5,_0xe9145b['Fields'],_0x32bb91);})[_0x0deb('0x1a')](function(_0x48fc17){_0x1b6cd6=_0x48fc17;logger[_0x0deb('0x1c')](_0x0deb('0x6e'),_0x1b6cd6['id']);logger['info'](_0x0deb('0x6f'),_0x5a5d60[_0x0deb('0x38')]);})['catch'](function(_0x7bbc12){logger['error'](_0x0deb('0x6c'),JSON[_0x0deb('0x60')](_0x7bbc12));});};